CONNECT SERVE MANAGE Amadeus Touchless Solutions · A hands-oﬀ solution for your agency Amadeus...

AmadeusTouchless Solutions Customized automationfor smart productivity

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AmadeusTouchless Solutions Customized automation for smart productivity

The agencies recurrent costs are centralized in the operations (51%) and in the finance (20%) area*

35% of the PNRs are related with itinerary modifications

An agency who generates 35,000 bookings per year, takes about 4 minutes making changes in just one PNR, spending about 2,450 minutes per year validating schedule changes.

amadeus.com-Show me the value study, 2015

CONNECT SERVE MANAGE

Manual processes are inefficient making you waste time and affecting your profits, here are some of the main pain points of doing time consuming tasks in your agency:

Time-consuming repetitive tasks

Inaccurate statistics

Duplicate and lost data

Inconsistent entries

Missed revenue opportunities and inefficient use of resources and IT operations.

A hands-off solution foryour agency

Amadeus Touchless Solutions is an automated platform composed of different robotic modules to process and automate time consuming and complex tasks.

Enable your most valuable resources - your people. Focus their efforts on the generation of strategic activities providing a customized service to your customers and generating more revenue to your agency.

Drive down the costs of your routine operations and make your business more efficient by automat-ing repetitive tasks and processes to make the most of your IT.

With Amadeus Touchless Solutions move to a high performance tailor- made working environment.

Welcome to the smart productivity

Main Benefits to your business

STREAMLINEyour processes

CONNECTwith your customers

STAND OUTfrom the competition

BENEFITS

CHARACTERISTICS

Save time and resourceson repetitive tasks

Schedule ChangeTraceabilityProfinder

Fare ComparisonAvailability monitor

Focus on revenue-generating activities

Serve your customersefficiently

Propose highly-valuedservices

Stay ahead of the competitionand increase productivity

Provide customized services

Quality ControlQueue ManagementAuto TicketingCancellationTicket UpdateQueue Dispatch amadeus.com

QualityControlProfinder TraceabilityTicket

Update

Cancellation

Auto-Ticketing

QueueManagement

QueueDispatch

ScheduleChange

Availabilitymonitor

Farecomparison

FILE FINISHING & QUALITY CHECKS TICKETING POST SALES MANAGEMENT& MONITORING

PNR closed &placed

on queuePNR ready

for ticketingCustomerservicing

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Amadeus Touchless Solutions Customized

QUALITY CONTROL Booking information Quality control

PNRInput

QueueRules

validationOutputQueue

Sendnotification

Validates the quality control rules defined for each PNR implementing an automatic action according to the results:

✓ Moving of PNRs to the different queues according to the rules evaluation

✓ Sending of customized emails to the agent reporting the processing results of each PNR

✓ Enables the agency staff to focus on the customers providing them an optimal service.

Increase operational efficiency and productivity while reducing the operational costs of the agencies and improving the customer service quality

Definition of rules or conditions to be validated in the PNRs to run the quality control process on them

Validation of fare negotiations with the airlines through contracts functionality

Modify, create or delete elements on the PNR as response to a success or failure outcome, ensuring the information availability requested by your customers: cost center, service request, travel purpose, miles calculation, passenger additional information, etc.

Execution of cryptic commands in every rule.

• Elements verification• Format verification• Creation of new elements• Current elements modification• Deleting elements • Interface with database information

CHARACTERISTICS KEY BENEFITS

Quality Control automatically validates the information of different elements in each PNR, ensuring they meet the conditions and the quality defined by the agency to provide a better service to their customers.

QUEUE MANAGEMENT Distribution and classification of PNRs within Queues

PNRInput

Queue

Segmentsand SSR

Verification

Segmentsupdate

OutputQueue

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Queue Management verifies each PNR making an automatic validation, identifying the PNRs that have been changed by the airlines within Queue 1, detecting the ones that should be removed from the queue or the ones who requires attention.

Validation of the status of each air segment and special service, also identifying the changes made by the airlines

PNRs updates according to the defined configuration

Moves the PNRs to the appropriate queue, taking into account their characteristics.

Increase operational efficiency and productivity while reducing the operational costs of the agencies

Evaluation of the status of each air segment and special service

Updating of all segments status

Distribution of PNRs in order to process them manually following the usual process


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QUEUE DISPATCHPNR classification prioritized by the airline

PrioritizePNR

InputQueue

PNRsIdentification

Send PNRinto specific

output queue

Queue Dispatch processes in priority PNRs placed in specific queues by the airlines, regardless of the reason.

Increase operational efficiency and productivity while reducing the operational costs of the agencies by speeding up the PNRs search and update process

Automatic robot launch according to the On-demand parameters

User interface that enables the administrator to define the PNRs to be targeted by the search

Verification of the input queue to look for PNRs.

CHARACTERISTICS KEY BENEFITS✓ PNR placement into the selected agent working queue✓ Removal of PNRs from the input queue✓ Application dashboard

The prioritized PNRs placed on queues by the airlines are identify according to:

✓ Airline✓ Flight Number✓ Class✓ Origin and Destination✓ Departure Date

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AVAILABILITY MONITORSaving seat availability in the database

Exceldata file

Extract the information ofthe Excel data file

Save the information of theavailability in the database

• Excel file uploading contains information onavailable seats.

• Available seats saved in the database byclass and by segment.

Availability Monitor performs a search for available seats based on the routes uploaded by the agency in an excel file, saving the available seats found in the database by class and by route.

Increase operational efficiency and productivity reduces the operating costs of travel agencies and contains relevant information to negotiate with suppliers

Automatic launch according to the scheduler parameters

Files upload with the routing information that should be verified

Files download with the results of the availability search

The data base information can be used to create a strategic plan to develop the right travel packages to meet the agency goals.

CHARACTERISTICS KEY BENEFITSThe information extracted from the Excel file can be saved in the database according to:

✓ Class✓ Flight Number✓ Number of Seats✓ Origin✓ Destination✓ Date of Flight

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PROFINDERBooking Availability finder with the lowest fare

PNRHigh / Low

priorityqueue

Look foravailibility

Outputqueue

Sendnotificactions

Profinder is designed to implement a low fare search and to book the lowest fare as soon as it is found. The origin/destination information will be stored in a miscellaneous segment in order for the robot to start the availability search.

Increase operational efficiency and productivity while reducing the operational costs of the agencies

Flexibility in the availability search, a day before and a day a�er the flight date, in the event there is no availability in the previously booked dates

Once availability is confirmed, the lowest available fare is stored

Create the corresponding TST and send notifications.


The application allows the configuration of two types of input queues, which define the order in which the PNRs will be processed:

✓ High Priority✓ Low Priority

The initial PNR with the MISC segment can be created through Selling Platform or through a web portal.

Fare Comparison makes an automatic identification of the best fares for your customers according to the parameters defined with the possibility of automatic re-pricing. In case it is the first PNR processing within the application, a remark will be added to be able to identify it.

FARE COMPARISONTSTs verification to identify the best fares

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The application runs a fare search defining a cabin parameter. The search process can be restricted to one cabin or to any cabin according to the agency’s preferences

In case a lower fare is found, a validation is made according to the base fare limit defined by the user, and the application also validates that the difference has a higher value than the MFRA (minimum fare reduction amount)

The application enables you to generate reports (in csv format) to be sent to the FTP for each execution, thus making it possible to visualize the updated information on the status of the process.

Increase operational efficiency identifying the best fares according to the fares included in the PNRs

Booking processing during a period defined by the agency in order to implement several fare searches until the defined period is over, or until a fare with the required criteria is found

Automatic generation of remarks to easily identified if the best fare is found

PNR queuing according to the processing results.


PNRInput

Queue

GeneralValidation

AddRemark

Waitingperiod

exceeded?

MinorFare?

NO YES

YESNO

GenerateReport

OutputQueue

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CANCELLATION Automatic updating and storage of the cancelled or rejected segments on the PNR history

PNRInput

Queue

VerifysegmentsStatuses

Delete HXSegments

Outputqueue

Cancellation searches for air segments with a PNR and then verifies their statuses and automatically runs the updating process, storing the cancelled or rejected segments in the PNR history.

Increase the operational efficiency and productivity, reduces the costs of the agencies and eliminates the risk of debit memos sent by the airlines

The robot is designed to avoid charges result of unproductive segments

The air segment with status HX, UC, UN or NO will be removed from the PNR.


✓ Automatic robot launch according to the scheduler parameters set in the configuration ✓ Evaluation of every air segment in the PNRs generated by the agency in order to determine the status ✓ Can be configurated in multiple office IDs✓ Place the PNRs into the configured queue

TICKET UPDATEReissuance and revalidation of tickets with involuntary changes

PNRInput

QueueRevalidate

ReissueOutputQueues

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Ticket Update reissues, revalidates, and notifies the agency about the involuntary changes of a PNR. searching for the PNRs placed in queue by the Schedule Change robot or manually by an agent to define according to the PNR features, if the PNR will be reissued or revalidated.

Increase operational efficiency and productivity while reducing the operational costs of the agencies.

Automatic robot launch according to the schedule defined by the agency.

Sending of the PNR to an error queue if there is no complete information or certain validation scenarios have not been considered.

CHARACTERISTICS KEY BENEFITSThe PNRs reissuance or revalidation are defined by the following rules

✓ Time changes✓ Schedule changes ✓Traveller type✓ Flight number ✓ Fare type✓ Code Share

• Verification of the inputqueue to search for PNRs.

• Implementation of reissuance or revalidationrules according to the PNRfeatures.

• Moving the PNR to theoutput queue.

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AUTO-TICKETINGBooking process automation

PNRInput

QueueVerification ofthe PNR status

Issuetickets

OutputQueue

Sendnotifications

Auto-Ticketing recovers the booking information placed in a defined queue, and verifies if the PNR meets the requirements to issue the ticket. During this process it is possible to add the payment method and the sales commission.

Increase operational efficiency and productivity while reducing the operational costs of the agencies.

Form of payment validation and automatic insertion of the FP CASH and FM if needed.

Custom Issue Command

Specific output queuing for HHL segments.

Remarks validation.

Send custom email notifications depending on the ticket issue result

CHARACTERISTICS KEY BENEFITSDesigned to automatically issue air segments from a list of PNRs in a defined input queue, sending a personalized email notification.

Is capable of issue GDS and No GDS segments (only ATAC) and perform if desired, some basic Quality Control validation.

SCHEDULE CHANGEAutomated travel updates for your customers.

Confirms the defined queue as the queue where PNRs are automatically placed every time the airlines make a schedule change. This queue is activated under different categories to manage the schedule changes

•ASC : Change applied in the near future (within one or tow weeks)

•ASD : change applied in a more distant future

Main features:

•Handling of different queues, by agent, by month, bydays to departure, and defined as high and low priority.

•Verification of schedule changes (TK)

•Checking of minimum connection time (MCT)

•Verification of warnings (Warnings)

•Monitoring of segments statuses (UC, HX)

Automation and reduction of the time spent handling schedule changes sent by the airlines

The itineraries are automatically sent to customers notifying them via email of the schedule changes with no manual intervention

Reduces tasks being performed manually and increases efficiency in the daily operations of the agency

Automatic executions according to the agency needs

Ability to process all the PNRs generated by the agency

Verification of the changes according to the categories

Can be configured to multiple office IDs

Find quickly and easily text about changes within the PNR remarks.


Schedule Change analyzes the PNRs with schedule change messages sent by the airline by sending an automatic notification to the traveler with the updated itinerary, reducing the time spent by the travel agent in handling PNR Schedule Changes.

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PNRInput

QueueVerifyPNR

NotifyCustomer

ChangeVerifyPNR

MinorChange

SignificantChange

Manual Queue

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TRACEABILITYStoring PNR information.

PNRInput

QueueOutputQueues

Save PNRInformation on

Database

Traceability automatically stores PNR information found in the configured queues in a database, saving detailed information of the PNR including the PNR history.

Automatic launch according to the defined configuration.

Verification of PNRs from several queues

Create a copy of the retrieved PNRs in the database if those PNRs have already been processed

PNRs information updates if they are already in the database

Moving the PNR to multiple output queues

Allows booking tracking and control for corporate customers.

CHARACTERISTICS KEY BENEFITSVerifies the configured queues to retrieve the PNRs found there

These PNRs are validated to identify if they have already been processed and if they are in the database, if so, a copy of the current information is generated to keep the information updated and the original information used to process the PNR is also retained

Some of the information stored in the PNR is the PNR version, PNR history, TSTs, tickets, segments, travelers and general information on the PNR.

Contact us

• Save PNR information onDatabase

• Create a copy of PNR’sinformation when this waspreviously processed

To find out more about how Amadeus Touchless Solutions are shaping the future of travel contact your local Amadeus representative or go to www.amadeus.com

CONNECT SERVE MANAGE Amadeus Touchless Solutions · A hands-oﬀ solution for your agency Amadeus...

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