Connect for Healthcare Introduction

Copyright Connect 4 HealthcareCopyright Connect 4 Healthcare

““The New Standard The New Standard In Long-Term Care In Long-Term Care Provider-To-Family Provider-To-Family Communication”Communication”


The Problem:The Problem:

Today in long-term care, care provider-to-family communication is:Today in long-term care, care provider-to-family communication is:

• reactive (the family typically must call the provider) reactive (the family typically must call the provider) • time consuming for both the provider and family time consuming for both the provider and family • typically poor in quality (right person – right message)typically poor in quality (right person – right message)• focused on a single family memberfocused on a single family member• poorly documented (if at all) poorly documented (if at all)

The results are dissatisfied families, suboptimal resident/client care and risk The results are dissatisfied families, suboptimal resident/client care and risk (families suing providers). (families suing providers).


The largest contributing Risk factor for Providers…The largest contributing Risk factor for Providers…

““A breakdown in communication with a resident’s family and friends is the leading cause of legal A breakdown in communication with a resident’s family and friends is the leading cause of legal claimsclaims.. The cost of defending these claims is significant. Further, when a provider speaks to a family member over the The cost of defending these claims is significant. Further, when a provider speaks to a family member over the phone, there is rarely an exact record of the exchange. phone, there is rarely an exact record of the exchange. Effective communication reduces the providers’ risk by Effective communication reduces the providers’ risk by regularly delivering information to loved ones as well as keeping specific records of what was communicated.” regularly delivering information to loved ones as well as keeping specific records of what was communicated.” Craig J. Lund - Extended Care News Craig J. Lund - Extended Care News

““Many aggrieved patients and family members cite Many aggrieved patients and family members cite poor poor communication with their healthcare providercommunication with their healthcare provider as as

a primary a primary reason they decide to sue.”reason they decide to sue.” Patrick P. Coll, MD Medical Malpractice and Long-Patrick P. Coll, MD Medical Malpractice and Long-Term Care; Part II: Risk Term Care; Part II: Risk

Management ISSN: 1524-7929 VOLUME: 16 PUBLICATION DATE: May 01 2008 Issue Number: 5 Management ISSN: 1524-7929 VOLUME: 16 PUBLICATION DATE: May 01 2008 Issue Number: 5

““Do not be afraid to communicate—be afraid not to.”Do not be afraid to communicate—be afraid not to.”Craig J. Lund – Extended Care NewsCraig J. Lund – Extended Care News


““Poor communication contributes to sufferingPoor communication contributes to suffering because it exacerbates because it exacerbates the patient’s and the family’s sense of isolation, helplessness, and the patient’s and the family’s sense of isolation, helplessness, and anxietyanxiety”…“communication between nursing home physicians (“LTCists”), nursing ”…“communication between nursing home physicians (“LTCists”), nursing facilities, hospitals, and residents and their families is paramount to the provision of facilities, hospitals, and residents and their families is paramount to the provision of high-quality care that is responsive to residents’ needs, values, and preferences, high-quality care that is responsive to residents’ needs, values, and preferences, and enables them to make informed decisions.” and enables them to make informed decisions.”

Family Communication in Long-Term Care: The Long-Term Care Specialist Perspective- Family Communication in Long-Term Care: The Long-Term Care Specialist Perspective- ISSN: 1524-7929 VOLUME: 12 -Iqbal I. Amin, MD, PhD, CMD ISSN: 1524-7929 VOLUME: 12 -Iqbal I. Amin, MD, PhD, CMD


The Solution:The Solution: Connect for Healthcare™ Connect for Healthcare™

Connect for Healthcare is an inexpensive, easy-to-use, subscription-based Connect for Healthcare is an inexpensive, easy-to-use, subscription-based web service that uses modern technologies – the Internet, e-mail and text web service that uses modern technologies – the Internet, e-mail and text messaging - to create and maintain a new and vital link between families and messaging - to create and maintain a new and vital link between families and their loved ones in long-term care. their loved ones in long-term care.

It enables care providers to easily give It enables care providers to easily give regular, proactive, specific wellness regular, proactive, specific wellness updatesupdates to family members and loved ones no matter where they might be in the to family members and loved ones no matter where they might be in the world. The family benefits by staying better informed and feeling more connected, world. The family benefits by staying better informed and feeling more connected, their loved ones in long-term care benefit because the their loved ones in long-term care benefit because the better informed and more better informed and more engaged the family is, the better care they can receiveengaged the family is, the better care they can receive, and the provider , and the provider benefits by having a simple, one-step method of giving families what they really benefits by having a simple, one-step method of giving families what they really want.want.


Connect for Healthcare™ Connect for Healthcare™

Through our easy-to-use secure web service, care providers can deliver regular, Through our easy-to-use secure web service, care providers can deliver regular, proactive, family-directed status updates to the entire family through the proactive, family-directed status updates to the entire family through the Internet, by email and text messages sent to their cell phones.Internet, by email and text messages sent to their cell phones.

Our service will:Our service will:

• improve “family experience” - keep families more informed (no matter where they improve “family experience” - keep families more informed (no matter where they might be)might be)

• reduce provider risk – provides paper trail and back upreduce provider risk – provides paper trail and back up• save time for the care provider and the family – simple and securesave time for the care provider and the family – simple and secure• improve resident/client care improve resident/client care • help providers differentiate themselves in their highly competitive market(s)help providers differentiate themselves in their highly competitive market(s)


Connect for Healthcare™ Connect for Healthcare™

……in very simple terms, Connect for Healthcare improves communication in very simple terms, Connect for Healthcare improves communication between care providers and families. between care providers and families.


The Connect for Healthcare ProcessThe Connect for Healthcare Process


SelectSelect subscriber subscriber or or providerprovider on Connect web pageon Connect web page www.connect4healthcare.comwww.connect4healthcare.com


Provider Log In ScreenProvider Log In Screen


1) Login to see who is due for an update - 1) Login to see who is due for an update - the provider chooses their weekly and twice- weekly “Connect days” the provider chooses their weekly and twice- weekly “Connect days”


2) Click on the resident’s name to access individual account2) Click on the resident’s name to access individual account


3) Review the previous updates as needed - 3) Review the previous updates as needed - click on the appropriate update result for each family-selected wellness metric and add click on the appropriate update result for each family-selected wellness metric and add any additional commentsany additional comments

Quick Connect


4) OR – at anytime send a “Quick Connect” message to the family’s cell phone 4) OR – at anytime send a “Quick Connect” message to the family’s cell phone or email address – instantly.or email address – instantly.


5) Click “Save and Send” –5) Click “Save and Send” – That’s It !That’s It !- - the update will automatically be posted to the family’s secure site and sent to all the update will automatically be posted to the family’s secure site and sent to all approved family members.approved family members.


6) Update will be posted to family’s secure web page – email account – or sent as a 6) Update will be posted to family’s secure web page – email account – or sent as a text message to their cell phonetext message to their cell phone..


Email receipt of recent updateEmail receipt of recent update – with link to Family’s secure web site. – with link to Family’s secure web site.


Print Updates Feature – Print Updates Feature – Updates can be printed out and distributed to appropriate staff to provide initial updates - Updates can be printed out and distributed to appropriate staff to provide initial updates - results can be reviewed and posted later.results can be reviewed and posted later.


The Metrics -The Metrics -Family or Provider chooses up to 10 “metrics” to be updated on. Family or Provider chooses up to 10 “metrics” to be updated on.


The Family’s viewThe Family’s view – from secure web site – from secure web site


Activities & Education TabActivities & Education Tab - Listing of community information and events - Listing of community information and events


Provider Help TabProvider Help Tab – extensive and easy to use – extensive and easy to use


What do families think? What do families think?

2008 Market Survey Results:2008 Market Survey Results:

• 99% of respondents thought that receiving regular updates on the wellness of their loved 99% of respondents thought that receiving regular updates on the wellness of their loved ones in long-term care was/would be extremely or very importantones in long-term care was/would be extremely or very important

• 82% responded that a website where they could check wellness status would be extremely or 82% responded that a website where they could check wellness status would be extremely or very beneficialvery beneficial

• 78% thought updates by email would be extremely or very beneficial78% thought updates by email would be extremely or very beneficial

• 100% said that given a choice, they would choose a Connect for Healthcare 100% said that given a choice, they would choose a Connect for Healthcare Provider for their loved oneProvider for their loved one


Contact:Contact:

Craig GordonCraig GordonDirector of Business DevelopmentDirector of Business Development

and Strategic Alliancesand Strategic AlliancesConnect for Healthcare™Connect for Healthcare™

[email protected]@connect4healthcare.comwww.connect4healthcare.comwww.connect4healthcare.com

Connect for Healthcare Introduction

Health & Medicine

Transcript of Connect for Healthcare Introduction