CONNECT 13 - Archiving and Scheduling
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Transcript of CONNECT 13 - Archiving and Scheduling
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Scheduling and Archiving
Todd HerseyInstallation Team Manager
at Uptivity
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Schedule Settings
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Schedule Settings
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Schedule Types
• Percentage• Agent percentage• Set number• API initiated• On demand
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Schedule Settings
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Schedule Settings
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Simple Schedule Requirements
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Simple Schedule Requirements
• Examples “Voice Port Not Equal to 0” indicates a match for all (non-zero) extensions, i.e. all calls“Agent ID Starts with 4” will match all calls by agent who are logged in and whose logins begin with 4
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Advanced Schedule Requirements
• Advanced scheduling rules may be created by use of the Expression setting for the Comparison
• Expressions may be used with particularly complex recording requirements and/or more than five criteria to check of a call are needed
• Schedule expressions provide a free-form way to structure comparisons and allow for more types of values to be checked
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Advanced Schedule Requirements
• Schedule expression examples– Deviceid != 0
• Indicates a match for all (non-zero) extensions, i.e. all calls
– Deviceid IN “1234|1235|1236”• Indicates a match for extensions 1234, 1235, and 1236
– Deviceid IN “1234|1235|1236” && devicealias >0• Indicates a match for extensions 1234, 1235, and 1236, but only if the agent is logged in
– ANI !=~’^9?1?(614) && DNIS !=~’^9?1?(614) • Matches if the call is not to or from the 614 area code
– (Deviceid IN “1234|1235|1236” && devicealias >0) && (ANI =~’^9?1?(614) || DNIS =~’^9?1?(614) )• Indicates a match for extensions 1234, 1235, and 1236, but only if the agent is logged in and the call is to/from the
614 area code
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Editing Schedules
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Archive Actions
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Archive Actions
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Manual Archiving
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Manual Archiving
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Archiver Console