Congratulations, Terrace Grove and Sunshine Terrace!
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1 SUNSHINE LINE - THE INSIDE TRACK The Sunshine Terrace Newsletter Volume 49, 2/15/17 Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Terrace Grove Assisted Living regarding their satisfaction levels. Customers were asked to evaluate several aspects of their re- ceived services. From the results of these interviews, Pinnacle has determined that Terrace Grove Assisted Living has quali- fied for a Pinnacle Customer Experience Award in the following service areas: Overall Satisfaction Personal Care Response to Problems Activities Move-in Process Transportation Needs e Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Congratulations to all Terrace Grove Employees! Over the course of the last twelve months, Pinnacle Quality In- sight also interviewed the residents of Sunshine Terrace Skilled Nursing & Rehab regarding their satisfaction levels. From the results of these interviews, Pinnacle has determined that Sunshine Terrace has qualified for a Pinnacle Customer Experience Award in the following service area: Activities Admission Process e Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Congratulations to all Sunshine Terrace Employees! Congratulations, Terrace Grove and Sunshine Terrace!
Transcript of Congratulations, Terrace Grove and Sunshine Terrace!
1 SUNSHINE LINE - THE INSIDE TRACK The Sunshine Terrace Newsletter Volume 49, 2/15/17
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Terrace Grove Assisted Living regarding their satisfaction levels.Customers were asked to evaluate several aspects of their re-ceived services. From the results of these interviews, Pinnacle has determined that Terrace Grove Assisted Living has quali-fied for a Pinnacle Customer Experience Award in the following service areas:
Overall SatisfactionPersonal Care
Response to ProblemsActivities
Move-in ProcessTransportation Needs
The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
Congratulations to all Terrace Grove Employees!
Over the course of the last twelve months, Pinnacle Quality In-sight also interviewed the residents of Sunshine Terrace Skilled Nursing & Rehab regarding their satisfaction levels.From the results of these interviews, Pinnacle has determined that Sunshine Terrace has qualified for a Pinnacle Customer Experience Award in the following service area:
ActivitiesAdmission Process
The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.Congratulations to all Sunshine Terrace Employees!
Congratulations, Terrace Grove and Sunshine Terrace!
Saje Birky 7-FebKayla Gibby 7-FebMcKenzie L Bruins 8-FebApril Trejo - Bravo 10-FebHeather Shumway 12-FebKristie Miller 12-FebAmanda Coombs 12-FebSuzette Rock 17-FebHayley M Williams 17-FebSydnie Thomas 17-FebNita Gopinath 18-FebKatie Berry 18-FebJanilyn Pierson 20-FebKathryn Smith 23-FebKelsey Brandley 23-FebMakaylie Thompson 26-FebEric Hanyak 27-FebLucinda John 27-FebEdward Overson 28-FebMatt Coffin 28-FebTyler Robinson 29-FebAlexander Andersen 29-Feb
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Kaden Lindley, CNA
Skilled Nursing & Rehab Employee of the Month!
Kaden has been such a great addition to the Rehab Center. He is great with the residents and with staff. He works so well with AquaWorx & Independence Rehab. Kaden visits Spanish speaking resi-dents on a daily basis to make sure
Victoria Angelieri, CNA
Home Health & Hospice Employee of the Month!
Victoria has been a wonderful asset to the Home Health and Hospice Team. She brings a great attitude and has a true passion for her patients. Victoria continues to excel at her role as a C.N.A. and likes her C.N.A. position because
she gets to meet a lot of people with diverse backgrounds and she enjoys assisting them with their needs. There are times when a patient may be having a rough time or is not happy, and Victoria feels it necessary to let them vent so they know that someone is listening. She said it’s important to remember not to take things personally when a patient is having a bad day. They just need to know that someone cares and is interested in them. Victoria moved here from Bountiful Utah and is an only child. She loves to ride horses, go mountain climbing, scrapbooking, and making fleece blankets. We are very lucky to have such a positive co-worker and appreciate her dedication to excellence. Thanks, Victoria for being part of our HHH team.
Polly Winndley, Dietary Supervisor
Terrace Grove Employee of the Month!We are so happy to highlight Polly as our Employee of the Month for February! February is the “Sweetheart Month” and Polly for sure fits that description, she is a “Sweetheart!” has been part of our Terrace Grove team since the end of 2016 and has brought so much to our dining experience with changes that have been incorporated in the daily menus for our residents. She is always smiling, happy, and willing to make sure everyone enjoys the food being prepared. She is open to suggestions and implementing changes and our kitchen just sparkles! Her staff love working with her on a daily basis also. Polly is married and the mom of two young children a boy and a girl. She and her husband love cooking together and have even thought about putting together a “Honeymoon Cookbook” about getting to know your spouse!
In addition to her love of cooking, she has a degree in Horticulture, and gardening is her big hobby. She loves to read, go camping with her family and travel. She has visited several countries including Italy, France, England and Japan. We are happy she set up her homestead here in Cache Valley, Polly is a keeper!
Other Nominees: Bonnie Perry, LPN; McKensie Bruins, CNA; Ryan Kobe, CNA; and Halie Bruce, CNA
they are doing well and to see if they need anything. He is always willing to help translate when we need someone. He is excellent at managing his time and getting the RNS done and he is great at motivating our residents. He has been able to pick up some residents on RNS that previ-ously had been taken off because they refused to do it. He is always friendly, kind, funny and an all-around great guy!
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Sunshine Terrace is in need of some Electric Recliner
Lift Chairs for some of our rooms. Any clean chair in
good working order would be greatly appreciated.
We would love to have a Flat Screen TV in every
room. They not only help us look up-to-date, but they usually have better picture quality and are lighter than traditional
TVs.
Possible Eagle Scout Project:
One of our Storage areas is in need of some new selving. This would be a great basic building project for anyone looking to get their Eagle Scout.
Please contact Cindy Jones at [email protected] or 435-754-0244 if you are interested or have any questions.
Volunteering OpportunitiesTerrace Grove Assisted
Living is in need of volunteers. Please contact
Nancy Bennett at 435-716-0504 or email her at nancy.b@sunshineter-
race.com for more information.
We have summer picnics, bus rides, and other
summer adventures that we need your help with!
Looking for a Service Project? We are always open to
volunteer service projects from any Community Groups,
Schools or Churches.
Terrace Grove is wondering if anyone has an extra piano
lying around, or if you would like to buy us a new
one. The piano would be put in our Rec. Therapy room
and used for activities.
Volunteering Opportunities
Here at Sunshine Terrace we rely on our Volunteers year round to help with activites and day-to-day needs. Please contact Cory at [email protected] if you are interesting in partici-pating in any other following:• Adopt a Grandparent Program• Assist with an Activity• Plan and Implement Your Own
Activity• Practicum/Internships
Go to http://www.sunshineterrace.net/volunteers/for more information.
Service and donation needs
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Other Ways to Support
• Amazon will donate 0.5% of the price of your eligible AmazonSmile purchase to Sunshine Terrace Foundation, Inc. if you choose us as your charity at smile.amazon.com.
• AmazonSmile is the same Amazon you know. Same products, same prices, same service, same login.
• Support us by starting your shopping at smile.amazon.com!
You Shop. Amazon Gives.
Make Appointments at the AquaWorx Front Desk or Call 435-716-8535
$40 for 1 Hour Massage!
Mary: Wednesdays and Fridays All Day
Treat Yourself
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Thank you Letter
Recent EventsCome Check Out the New and
Improved Common Areas of Terrace Grove!
Thanks to a generous donation from Dell Loy & Lynette Hansen, we were
able to update the carpet, paint, pillars and other parts of the common areas in Terrace Grove. Lynette became involved
with Terrace Grove when her mother was a resident.
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Recent Events
Terrace Groves “Craft Corner” getting ready for the Valentine
Holiday, our ladies love crafting such cute Valentine decorations
for their apartments!
Lynette was kind enough to stop by and show our residents how to
make chocolates. Everyone enjoyed the free samples!
Nancy was up to bat at our Home
Run Derby!
Please Email Pictures, Anouncements, and Ideas for Future Newsletters to
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Sunshine Terrace Skilled Nursing and Rehab248 West 300 NorthLogan, Utah 84321
435-752-0411
Terrace Grove Assisted Living
345 North 200 West Logan, Utah 84321
435-787-2855
Sunshine Home Health & Hospice
225 North 200 WestLogan, Utah 84321
435-716-8541
AquaWorx Physical Therapy & Fitness209 West 300 NorthLogan, Utah 84321
435-716-8535
http://www.sunshineterrace.com
For Rec. Therapy’s Calendar please go to: http://www.sunshineterrace.net/sunshine-skilled-nursing-rehab/For Terrace Grove’s Calendar please go to: http://www.sunshineterrace.net/terrace-grove-assisted-living/
Recent Events (cont)This is Terrace Grove’s new “Sit, Knit & Crochet” group.
Our ladies having been having a blast sharing their knitting, crocheting and working on looms together. They are loving the socialization, reminiscing and sharing their talents with
one another!
Skilled Nursing and Rehab had a wonderful time celebrating the Chinese New Year with
this dragon! The Chinese clubs from Mountain Crest and Ridgeline did a dragon dance for
us! The residents also got a chance to wave the dragon back and forth themselves.
