Conflict Management

PRESENTED BY :

ABDUL KHALIQ AMIT DORA AMANDEEP KAUR AMARDEEP SINGH AMRITPAL SINGH

Definition

Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources and interference from others in achieving their goals .

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

The use of resolution and stimulation techniques to achieve the desired level of conflict.

Dealing with Conflict !!!

Competing A desire to satisfy one's interest, regardless of the impact on the other party to the conflict. Collaborating

A situation in which the parties to a conflict each desire to satisfy fully the concern of all parties

Compromising A situation in which each party to a conflict is willing to give up something

Avoiding the desire to withdraw from or suppress a conflict

Accommodating The willingness of one party is a conflict to place the opponents interests above his/her own

Type of Conflict

Goal Conflict:

Conflict arises when an individual selects or is assigned goals that are incompatible with each other, it refer to the extent to which an individual’s goal or group’s goals are at odds with one other. For assigned students to get 80% mark and also earn Rs. 20000 at the end of semester i.e. in one month.

Affective Conflict:

It can be explained as the incompatible feeling and emotions within the individual or between individuals. Interpersonal conflicts as well as antagonism (being in opposition) between groups are examples of affective conflict.

Cognitive Conflict:

It occurs when thoughts and ideas within an individual or between individuals or groups are incompatible.

CAUSES OF CONFLICT

Causes of conflict have been categorized under three aspect:-› COMMUNICATIONAL ASPECT OF

CONFLICT› BEHAVIOURAL ASPECT OF

CONFLICT› STRUCTURAL ASPECT OF

CONFLICT

COMMUNICATIONAL ASPECT Lack of proper communication can be

conflict. The problem of communication process could be due to:- › Too much or too little communication› Filtering of communication which means

information is passes through many levels or through many members.

› Semantic problems arise due to differences in background, training, selection and inadequate information about others.

› Problems of noise.

BEHAVIOURAL ASPECT OF CONFLICT

It arises out of human thoughts & feelings, emotions & attitudes, personality traits.

It may be because of differing views about various issues.

STRUCTURAL ASPECT OF CONFLICT

These conflicts arises due to structural designs of organizations:-› The larger the size of organization,

more will be the chances of conflict.› Participation of subordinates in

decision making process is one of the cause of conflict.

Conflict resolution techniques

Problem solving Subordinate goals Expansion of resources Avoidance Smoothing Compromise Authoritative command Altering human variables Altering structural variables

Common causes of conflict

Scarcity of resources (finance, equipment, facilities, etc)

Different attitudes, values or perceptions Disagreements about needs, goals, priorities

and interests Poor communication Poor or inadequate organizational structure Lack of teamwork Lack of clarity in roles and responsibilities

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