Conflict Management

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  • date post

    21-Jan-2015
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    Education

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Transcript of Conflict Management

  • 1. Conflict Management Styles Tips for dealing with conflict Conflict Negotiation Discussion

2. CompetitiveCollaboratingConcern for Self CompromisingAvoidingAccommodatingConcern for Others 3. Avoiding 4. CompetitiveConcern for SelfConcern for Others 5. Competitive 6. Concern for SelfAccommodating Concern for Others 7. Accommodating 8. Concern for SelfCompromising Concern for Others 9. Compromising 10. CollaboratingConcern for Self Concern for Others 11. Collaborating 12. CompetitiveCollaboratingConcern for Self CompromisingAvoidingAccommodatingConcern for Others 13. Dealing with Conflict1. Research the situation2. Schmooz3. Listen4. Ask questions before asserting your own views.5. Find common grounds6. Defuse 14. Other tips Make the conflict about the issue, notthe person. Keep an open mind, be prepared tobe wrong. Ask, dont accuse. Instead of saying, That will destroy ourbudget, ask, Will our budget be able tohandle this? Focus on facts, not opinions Be descriptive, do not evaluate. 15. DiscussionWhat styles do you typically use whendeal with conflict? Evaluate this. Whatcan you do better?