Conflict Management

• Styles• Tips for dealing with conflict• Conflict Negotiation• Discussion

Conce

rn f

or

Self

Concern for Others

Competitive Collaborating

Accommodating Avoiding

Compromising

Avoiding

Conce

rn f

or

Self

Concern for Others

Competitive

Competitive

Conce

rn f

or

Self

Concern for Others

Accommodating

Accommodating

Conce

rn f

or

Self

Concern for Others

Compromising

Compromising

Conce

rn f

or

Self

Concern for Others

Collaborating

Collaborating

Conce

rn f

or

Self

Concern for Others

Competitive Collaborating

Accommodating Avoiding

Compromising

Dealing with Conflict

1. Research the situation2. Schmooz3. Listen4. Ask questions before asserting

your own views.5. Find common grounds6. Defuse

Other tips

–Make the conflict about the issue, not the person.–Keep an open mind, be prepared to

be wrong.–Ask, don’t accuse.• Instead of saying, “That will destroy our

budget,” ask, “Will our budget be able to handle this?”

–Focus on facts, not opinions–Be descriptive, do not evaluate.

Discussion

What styles do you typically use when deal with conflict? Evaluate this. What can you do better?