Beyond Conflict: Is there such a thing as productive conflict?
Conflict as opportunity
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CONFLICT AS OPPORTUNITY BEGINNING OF CONSCIOUSNESS
description
Conflict as opportunity. Beginning of Consciousness. Conflict Good Bad or Inevitable?. Perception is the key What do you see the vase or the faces?. Are both of these statements true? Conflict is impossible to avoid Conflict can be beneficial. Definition of Conflict - PowerPoint PPT Presentation
Transcript of Conflict as opportunity
CONFLICT AS OPPORTUNITY
BEGINNING OF CONSCIOUSNESS
http://www.mindtools.com/pages/article/newLDR_81.htm Mind Tools Newsletter
Are both of these statements true?
•Conflict is impossible to avoid
•Conflict can be beneficial
Perception is the keyWhat do you see the vase or the faces?Definition of Conflict
•A state of incompatibility of ideas between two or more parties or individuals
• A real or perceived threat or opposition to one’s needs, interests, principles, concerns or security
ConflictGoodBador
Inevitable?
Resources shortage of:MoneyAttentionEquipment
Needs:PowerSelf realizationAchievementsValues: Clash in beliefs
Overlapping authorityCommunication breakdown:
Misaligned expectationsWrong perceptionsFailure to deliver
Causes of
Conflict
Avoiding: Not addressing the existence of conflict
Competing: Being assertive and pursuing your own concerns, sometimes at expense of others
Collaborating: An approach in which people go beyond their own interests and solutions to create something new
Compromising: Middle ground between competing and accommodating, where you give up some of your ideas but not all of them
Accommodating: Letting go of your own ideas in order to satisfy others’ interests above your own
Source: Kenneth W. Thomas and Ralph H. Kilmann (1974),Thomas-Kilmann Conflict Mode Instrument
ConflictStyles
Competing
Avoiding
Collaborating
Compromising Accommodating
Source: Kenneth W. Thomas and Ralph H. Kilmann (1974),Thomas-Kilmann Conflict Mode Instrument
Conflict
Styles
Step 1: Set the Stage
Step 2: Gather Information
Step 3: Agree on the Problem
Step 4: Brainstorm Possible Solutions
Step 5: Negotiate a Solution
ConflictResolution
Process
Interest Based Relational Approach Step 1: Set the Stage
Conflict Resolution
Set out the “Facts”
Keep people and problems separate
Explore options together
Good relationships are the first
priorityListen first
Talk second
Pay attention to the interests
that are being presented
Explore options together
Conflict Resolution Can lead to-Increased understanding-Increased group cohesion-Improved self-knowledge-Successful outcome of
project
Lack of Conflict Resolution Can lead to-Personal dislike-Teamwork breakdown-Talent waste - People disengage
DON’T MISS OUT ON THE OPPORTUNITY OF CONFLICT
