Creating Raving Customers & Other Lessons Learned From IMEX & Tony Robbins

Have You Ever Felt Like This At A Conference?

Or This?

Hopefully Not This...

Most People Have An Attention Span Of 20 Minutes

So Why Do We Treat Attendees Like They Are Being Lectured In School?

So Lets Look At What We Can Do TOGETHER, To Improve

This Interactive Session Will Cover: How To Be More Persuasive The 6 Human Needs Goal Setting Engaging Sessions Conference Yoga Onsite Apps 7 Business Forces

And much more...

Raving Fans Are Engaged...

They Are A Part Of The Experience...

Grab A Partner & Lets Do An Exercise

First, Act Depressed

Next, Act Certain

Reticular Activating SystemYou Become What You Focus On

1. Certainty2. Uncertainty3. Significance4. Love5. Growing6. ContributionThere Are 6 Human Needs

Poll- Vote Which Is Your Dominant Personality Type?Text A Code To 0203) 3225822

1. Certainty (364983)2. Uncertainty (364986)3. Signifcance (364989)4. Love/Companionship (365001)5. Growing (365002)6. Contribution (365209)

Poll- Vote Which Is Your 2nd Dominant Personality TypeText A Code To 0203) 3225822

1. Certainty (364304)2. Uncertainty (364315)3. Significance (364316)4. Love/Companionship (364323)5. Growing (364329)6. Contribution (364467)

1. Certainty2. Uncertainty3. Significance4. Love5. Growing6. ContributionWhich 2x Human Needs Do You Want To Be Now?

Quick Stretch

You Now Know What HAS Driven You & What WILL Drive YouLets Talk About Success...

1) Know Your Outcome2) Know Your Why3) Take Massive Action4) Know What You Are Getting5) Change Your Approach

How To Achieve It:

Pain Vs. Pleasure

Jump Back With Your Partner & Discuss One Goal You Have Related To WBR...

1) Know Your Outcome2) Know Your Why3) Take Massive Action4) Know What You Are Getting5) Change Your Approach

Follow These Five Steps...

Useful strategies part 1

Useful strategies part 2

https://www.salesforce.com/testdrive/?role=rep&d=70130000000t9yv&internal=true

Poll- On A Scale Of 1-5 How Engaged Are You Feeling Right Now?Text A Code To 0203) 3225822

1. Falling Asleep (364742)2. Neutral (364750)3. Pretty Engaged (364969)4. Energized (364980)5. Ecstatic (364982)

Lets Reflect On What Weve Done So Far...

How To Be More Persusasive The 6 Human Needs Goal Setting Engaging Sessions Conference Yoga Onsite Apps 7 Business Forces

And much more...What We Have Covered...

Mobile Engagement

What Should Be In An App... Basics Social Feed Polling Survey Compatible with our agenda HTML 5, Android & iOS Photo wall or gamification

Lets demo...

Lastly, the 7 business forces...http://www.tonyrobbins.com/business-mastery-2012/

1. An Effective Business Maphttp://www.tonyrobbins.com/business-mastery-2012/ What business are you in? What business are you really in? What are you in this business for? What is going to carry you through? Who is your client? Who does your client need to be?Where are you in the life-cycle of your business?

2. Constant and Strategic Innovation

How do you add value? What Is Your Story?

*Photo from Volvo Trucks The Extra Mile3. World-Class Marketing

Here at Dutch Bros., we're all about being positive and lovin' life. That's why when we came across the Optimist's Creed, we decided to adopt it as our own and call it the Dutch Creed. We strive to pass the good vibes on to our employees and customers through leadership within our company, and customer service. Check it out; it just might change your state-of-mind:To be so strong that nothing can disturb your peace of mind.To talk health, happiness and prosperity to every person you meet.To make all your friends feel there is something in them.To look at the sunny side of everything and make your optimism come true.To think only the best, to work only for the best and expect only the best.To be just as enthusiastic about the success of others as you are about your own.To forget the mistakes of the past and press on to the greater achievements of the future.To wear a cheerful countenance at all times and give every living creature you meet a smile.To give so much time to the improvement of yourself that you have no time to criticize others.To be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble.Dutch Bros Creed

Quick Stretch

4. Sales Mastery Systems

5. Anticipation: Legal & Financial Analysis

What are the small changes you can make today that will have a major impact on your sales, revenues and profits tomorrow?

6. Constant Optimisation & Maximisation

7. Constantly Create Raving Fan Customer & Culture

So Why Not Incentivise Customer Experience?If We Hit A Certain NPS Score/Yelp Score, Everyone Gets A Bonus...

Poll- Which Area Do We Have Room To Improve The Most?Text A Code To 0203) 3225822

1. Effective Business Map (365210)2. Constant & Strategic Innovation (365369)3. World-Class Marketing (365371)4. Sales Mastery Systems (365372)5. Anticipation: Legal & Financial Analysis (365395)6. Constant Optimisation & Maximisation (365401)7. Constantly Create A Raving Fan Customer & Culture (365640)8. All Of The Above (365699)

How To Be More Persusasive The 6 Human Needs Goal Setting Engaging Sessions Conference YogaOnsite Apps 7 Business Forces

And much more...What We Have Covered...

Poll- choose one word to describe this presentationText 364284 and your message to 020 3322 5822

*Photos courtesy of Flickr under creative commons licence (http://creativecommons.org/about)