Computing and Computing and Telecommunication ServicesTelecommunication Services

Dennis Fouty, Ph.D.Dennis Fouty, Ph.D.

Information TechnologyInformation Technology

September 5, 2003September 5, 2003

We are ITWe are ITBuilding the IT Community . . . TogetherBuilding the IT Community . . . Together

CTS

We provide the enterprise technology infrastructure needs of UH and UHS

CTS focuses on providing products and services that allow the University to best meet its goals of teaching, research, and service to its customers

Everyday . . .

We strive to provide a suite of stable, effective products and services that meet the day-to-day operational needs of our customers

“Through teamwork with IT colleagues, faculty, students and staff, we provide the technology infrastructure services to help achieve the mission of UH”

We meet our customers face-to-face to install voice, data and video services

We design and operate networks to serve UH and UHS

We monitor systems and networks 7x24 - 365

We design and provide high-performance computing and visualization environments for our research faculty

We maintain a sound financial and business position so that we can provide value added services

We deliver administrative and academic computing environments

Key 2003 Accomplishments Fulfilled over 12,000 requests for service Processed over 45,000,000 telephone calls. Answered over 400,000 calls to the UH main

switchboard Transmitted over 19,000 hours of instructional

video Administered over 150 enterprise class servers Processed over 120,000 high performance

computing jobs. Provided over 60,000 email accounts Processed over 40,000,000 email messages. Managed (and spent) over $12,000,000 on the

technology infrastructure.

Key 2003 Accomplishments

CougarNet Active Directory Exchange 2003 Environment Continued refresh of campus

network to expand access SPAM flagging

Key 2003 Accomplishments

Wireless networks Storage Area Networks for

Instructional Support Network, Administrative, High Performance

Collaborating in the creation of national and international supercomputing grids and state and national optical networks.

Where we’re going in 2004

Enhance and maintain our technology infrastructure– Continue Network upgrade– Further Grid Research computing– Systems, including PeopleSoft– Continue wireless mobility– Implement Unified Messaging– Continue Network Convergence– Migrate to Exchange 2003

Where we’re going in 2004

Hardening our Critical Infrastructure for security and reliability– moving more of underground facilities

and equipment above ground– Reengineering UHS Data Center

power and environmental systems– Implementing greater security tools for

our networks and systems

Where we’re going in 2004

Enhance our proactive business and technological excellence approach to

analyze operations for effectiveness and efficiencies serving customers

focus on end-to-end performance management

enhance our processes to better serve our customers

developing our resources

Enterprise Computing Systems

Designs, implements and administers over 166 enterprises computing systems for UH and UH system

Fran Beach2-4711fbeach@uh.edu

Network and Computing Operations

For services ranging from voice to video, NCOG serves at the single contact point to obtain service for Computing and Telecommunication needs

Sam Longoria2-4723slongoria@uh.edu

Network Planning and Development

Covers all voice, video and data networking related services

Engineers and designs the convergence of network services

Charles Chambers2-4624chambers@uh.edu

High Performance Computing

Evaluates, implements, supports new and emerging technologies used at the cutting edge of computational research

Provides HPC computing, data, visualization and communications infrastructure for UH research facultyKim Andrews

2-4630kimba@uh.edu

Business Services Group

Addresses Business Operations, from fiscal planning and monitoring to billing