Computerised Business Systems, Inc.
description
Transcript of Computerised Business Systems, Inc.
Computerised Business
Systems, Inc.
Charlie G. HindersPresident
Software Solution
sFOR THE TELECOMMUNICATIONS INDUSTRY
Who is CBSI?
Midwest based company
Over 20 years of experience in the telecommunications industry.
Current clients located both here and abroad.
Software engineers using the latest technology
Customer Service responsive to your needs and unique configuration
CTS QMS Features
Collects force management statistics for traffic offices.
Reports all statistics in a quarterly, hourly or daily format.
Provides information on operators and operator studies.
Uses the moving average method to project required operator staffing positions based on historical information.
Reports on QFADS and QTADS.
A few QMS measurements analyzed are:• Initial position seizures• Recall position seizures• Transfer position seizures• Call-busy work volume• Non-call work volume• Average work time • Average occupied position• % Occupancy• Call wait and answer time
CTS QMS Features
The Supervisor Desktop provides real-time, light-up, color-coded windows for:• Operators engaged online• Operator statistics• Time and Charges
CTS QMS provides easy-to-use reports and numerous well formatted charts and graphs.
CTS QMS Features
Operator Workforce Line Graph displays AOP and Required positions in an 8-hr period with 15 min. intervals at the system and
Team levels.
CTS QMS Reports
CTS QMS Reports
% Occupancy displays the percent occupancy in an 8-hr period with 15 min. intervals at the system and Team levels.
CTS QMS Reports
Average Speed of Answer presents ANS in an 8-hr period with 15 min. intervals for all
queues.
CTS QMS Reports
Average Work Time displays the AWT in an 8-hr period with 15 min. intervals.
CTS QMS Reports
Position Seizures displays the IPS (initial position seizures), RPS (recall position
seizures), TPS (transfer position seizures) and the sum of all three.
CTS QMS Reports
Work Volumes displays the CBWV (call busy work volume), NCWV (non-call work
volume), IDLT (idle time) and the sum of the above.
CTS QMS Reports
Average Work Time Queues displays the AWT (average work time) for each queue.
CTS QMS Reports
Forecast Graphs: CTS QMS has numerous options for displaying forecasting
information including horizontal bars, pie graphs, vertical bars (shown below) and
ribbon.
CBSI Solutions
Next Steps
CALL TO SCHEDULE AN IN-HOUSE DEMO!
No-obligation and at our expense!
We will create a proposal customized to meet your needs and unique configuration.
(800) 898-8601
Ask for Charlie or Patti!