COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM€¦ · COMPUTER AND NETWORK SUPPORT TECHNICIAN...

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COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM COURSE TITLE: Microsoft Office Basic COURSE OVERVIEW: This course is intended for individuals who are looking to familiarize themselves with the basics of personal computers and the basics of Microsoft Office Applications Including: Managing files, folders, and libraries, as well as options for customizing the Windows 7 environment. Create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. Create spreadsheets and workbooks that can be used to store, manipulate, and share data. Create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. Manage all aspects of email communication. Enhance the appearance of documents by formatting text, paragraphs, and documents Find and replace text Use proofing tools to correct spelling and grammar errors Work with basic formulas and functions Use multiple worksheets Enhance worksheets Use styles and AutoFormats Work with charts. Use and create Outlook templates and forms Work with proofing tools and objects Use WordArt and clip art Build slide shows Play slide shows COURSE OBJECTIVES: This course will introduce the Windows 7 environment to students with little to no experience working with the Windows operating system. Students will be introduced to topics such as the start menu, the desktop, managing files, folders, and libraries, as well as options for customizing the Windows 7 environment. This course also provides students with the knowledge and skills to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents, create spreadsheets and workbooks that can be used to store, manipulate, and share data, manage email and calendars, and create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple choice assessments are given at the end of each module. NH200 Microsoft Office Basic 80 Total Hours

Transcript of COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM€¦ · COMPUTER AND NETWORK SUPPORT TECHNICIAN...

Page 1: COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM€¦ · COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM COURSE TITLE: Microsoft Office Basic COURSE OVERVIEW: This course is intended

COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM

COURSE TITLE: Microsoft Office Basic

COURSE OVERVIEW: This course is intended for individuals who are looking to familiarize themselves with the basics of personal computers and the basics of Microsoft Office Applications

Including:

Managing files, folders, and libraries, as well as options for customizing the Windows 7 environment.

Create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Create spreadsheets and workbooks that can be used to store, manipulate, and share data.

Create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations.

Manage all aspects of email communication.

Enhance the appearance of documents by formatting text, paragraphs, and documents

Find and replace text

Use proofing tools to correct spelling and grammar errors

Work with basic formulas and functions

Use multiple worksheets

Enhance worksheets

Use styles and AutoFormats

Work with charts.

Use and create Outlook templates and forms

Work with proofing tools and objects

Use WordArt and clip art

Build slide shows

Play slide shows

COURSE OBJECTIVES: This course will introduce the Windows 7 environment to students with little to no experience working with the Windows operating system. Students will be introduced to topics such as the start menu, the desktop, managing files, folders, and libraries, as well as options for customizing the Windows 7 environment. This course also provides students with the knowledge and skills to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents, create spreadsheets and workbooks that can be used to store, manipulate, and share data, manage email and calendars, and create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations.

INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple choice assessments are given at the end of each module.

NH200 Microsoft Office Basic 80 Total Hours

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Unit 01 - The Windows 7 Environment

Topic: The Windows 7 Desktop

Logging on

Windows 7 Desktop Components

Demo - Desktop Tour

The Mouse and Mouse Pointer

Demo - Mouse

Topic: The Taskbar and Start Menu

The Start Menu

Demo - Start Menu

Taskbar with Open Applications

Demo - Switching Applications

Topic: Window Management

Window Management

Moving and Resizing Windows

Demo - Sizing Windows

Windows Program Components

Control Menu and Buttons

Menu Bar

Ribbon vs. Toolbar

Dialog Boxes

Demo - Commands

The Save As Dialog Box

Demo - Save As

Topic: Windows Help and Support

Windows Help and Support

Windows Help and Support Toolbar

Demo - Help

Shutdown and Logoff Options

Unit 01 Review

Unit 02 - Files, Folders, and Libraries

Topic: Folders and Libraries

The Folder Hierarchy

Demo - Folder Hierarchy

Windows Explorer Components

Libraries

A Library’s Included Locations

Creating And Deleting Libraries

Demo - Library

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Folder Naming Conventions

Renaming a Folder

Topic: Working with Files

Opening Files

File Extensions and Associates

Changing File Associates

Demo - File Association

Creating a Text File

The Save As Dialog Box

Printing Files

Demo - Printing

Moving Files and Folders

Copying Files and Folders

Deleting Files and Folders

Restoring Deleted Files

Demo - Move, Copy, Delete

Unit 02 Review

Unit 03 - Managing Content

Topic: Working with Windows Explorer

View Options

Choosing Folder Details

Sorting Files

Stacks

Metadata

Demo - Customizing Explorer

Topic: Searching for Content

Search Boxes

Indexed Locations

Folder Searching Options

Demo - Search

Unit 03 Review

Unit 04 - Customizing the Environment

Topic: Icons and Shortcuts

Taskbar Icons

A Jump List

Creating Shortcuts

Desktop Shortcuts

Arranging Desktop Icons

Customizing the Start Menu

Removing Start Menu Icons

Deleting a Shortcut

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Adding a Folder to Favorites

Demo - Shortcuts

Demo - Custom Taskbar and Start Menu

Demo - Favorites

Topic: Gadgets

Some Desktop Gadgets

The Gadget Gallery

Gadget Settings

Demo - Gadgets

Topic: System Settings

The Control Panel

Setting Mouse Properties

Demo - Mouse Properties

Setting Keyboard Properties

Personalizing Windows

Changing the Background

Setting a Screen Saver

Demo - Desktop and Wallpaper

Sound Settings

Unit 04 Review

Unit 05 - Internet Explorer 8

Topic: Web Browsing

Internet Software

Internet Explorer

Internet Explorer 8

Demo - Internet Explorer

Hyperlinks

URLs and the Address Bar

The History List

Topic: Tabbed Browsing

Tabs

Tabbed Browsing

Internet Options

Demo - Tabbed Browsing

Topic: Web Searching

Search Tips

Google Services

Demo - Search Engines

Topic: Customization

The Favorites List

Deleting Your Browsing History

Demo - Privacy

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Adding an RSS Feed

Demo - RSS

Topic: Multimedia Content

Windows Media Player

Playing Video

Demo - Video

Unit 05 Review

Windows 7 Basic Labs

Unit 6 – Getting Started with Word

Topic A: Identify the Components of the Word Interface

Word 2013 Landing Page

A Word Document

The Word Application Window

The Ribbon

The Backstage View

The Clipboard Task Pane

The Quick Styles Gallery

Print Layout View

Last Location Bookmark

The View Tab

Demo 1-1: Working with Components of the Word Application Window

Demo 1-2: Opening and Displaying a Document in Different Views

Demo 1-3: Applying Different Window Views

Demo 1-4: Using Zoom Options

Topic B: Create a Word Document

The Print Window

Demo 1-5: Creating a New Document

Demo 1-6: Saving a Word Document

Demo 1-7: Previewing and Printing a Document

Topic C: Help

The Word Help Window

Demo 1-8: Finding Help in Word

Lesson 06 Review

Unit 7 - Editing a Document

Topic A: Find and Select Text

Demo 2-1: Navigating and Selecting Text

Topic B: Modify Text

Live Preview

Demo 2-2: Copying and Pasting Text

The Undo Command

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The Redo Command

Demo 2-3: Using the Undo and Redo Commands

Topic C: Find and Replace Text

The Navigation Pane

The Find and Replace Dialog Box

Find Options

Demo 2-4: Finding and Replacing Text

Lesson 07 Review

Unit 8 - Formatting Text and Paragraphs

Topic A: Apply Character Formatting

Fonts

The Mini Toolbar

The Format Painter

Demo 3-1: Applying Different Font Options to Text

Demo 3-2: Highlighting Text

Demo 3-3: Using the Format Painter to Format Text

Topic B: Align Text Using Tabs

Text Aligned with Tab Stops

The Tabs Dialog Box

Demo 3-4: Setting Tabs

Topic C: Display Text as List Items

Bulleted and Numbered Lists

Demo 3-5: Creating a Bulleted List

Demo 3-6: Creating a Numbered List

Topic D: Control Paragraph Layout

Indents Applied to Paragraphs

Demo 3-7: Setting Paragraph Alignment

Demo 3-8: Setting Indents in a Paragraph

Demo 3-9: Setting Spacing Options in a Document

Demo 3-10: Setting Hyphenation Options

Topic E: Apply Borders and Shading

Page and Paragraph Borders

Shading Applied to Bordered Text

The Borders and Shading Dialog Box

Demo 3-11: Adding Borders and Shading

Topic F: Apply Styles

Word Styles Applied to Text

The Quick Styles Gallery

The Styles Task Pane

Demo 3-12: Applying Styles

Topic G: Manage Formatting

The Reveal Formatting Task Pane

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Demo 3-13: Reveal and Clear Formatting

Demo 3-14: Find and Replace Formatting

Lesson 08 Review

Unit 9 - Adding Tables

Topic A: Insert a Table

Data Organized into a Table

The Quick Tables Gallery

Demo 4-1: Inserting a Table in a Document

Topic B: Modify a Table

The TABLE TOOLS LAYOUT Tab

The Table Properties Dialog Box

Demo 4-2: Inserting and Deleting Rows and Columns

Demo 4-3: Moving and Resizing Columns

Topic C: Format a Table

The TABLE TOOLS DESIGN Tab

Demo 4-4: Formatting a Table

Topic D: Convert Text to a Table

The Convert Text to Table Dialog Box

The Convert Table To Text Dialog Box

Demo 4-5: Converting Data

Lesson 9 Review

Unit 10 - Managing Lists

Topic A: Sort a List

Demo 5-1: Sorting a List

Topic B: Renumber a List

Demo 5-2: Renumbering a List

Topic C: Customize a List

A Multilevel List

The Multilevel List Gallery

Demo 5-3: Creating a Multilevel List

Demo 5-4: Customizing a List's Appearance

Lesson 10 Review

Unit 11 - Inserting Graphic Objects

Topic A: Insert Symbols and Special Characters

Symbols

Wingdings

Demo 6-1: Inserting Symbols and Special Characters in a Document

Topic B: Add Images to a Document

Clip Art

The PICTURE TOOLS FORMAT Tab

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Demo 6-2: Adding an Image to a Document

Lesson 11 Review

Unit 12 - Controlling Page Appearance

Topic A: Apply a Page Border and Color

The Page Border Tab

Demo 7-1: Applying a Page Border

Topic B: Add a Watermark

A Watermark

The Printed Watermark Dialog Box

Demo 7-2: Adding a Watermark to a Document

Topic C: Add Headers and Footers

Headers and Footers

The HEADER & FOOTER TOOLS DESIGN Tab

Demo 7-3: Inserting Headers and Footers

Demo 7-4: Modifying a Header and Footer

Topic D: Control Page Layout

Portrait and Landscape Orientations

Manual Page Breaks

The Page Setup Dialog Box

Demo 7-5: Controlling Page Layout

Lesson 12 Review

Unit 13 - Proofing a Document

Topic A: Check Spelling and Grammar

The Spelling Pane

The Grammar Pane

Readability Statistics

The Word Count Dialog Box

Demo 8-1: Enabling Readability Statistics

Demo 8-2: Checking Spelling, Grammar, and Length of a Document

Topic B: Other Proofing Tools

The Thesaurus

Demo 8-3: Using the Thesaurus

The Research Task Pane

Demo 8-4: Using the Research Task Pane

Translating Selected Text

Research Options

Demo 8-5: Checking Accessibility

Lesson 13 Review

Unit 14 - Customizing the Word Environment

Topic A: Customize the Word Interface

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The Word Options Dialog Box

The AutoCorrect Dialog Box

Demo 9-1: Customizing the Quick Access Toolbar

Demo 9-2: Customizing the Ribbon

Demo 9-3: Setting AutoCorrect Options

Topic B: Additional Save Options

Word 2013 File Formats

Demo 9-4: Saving a Word Document in a Different File Format

Demo 9-5: Using the Compatibility Checker

Demo 9-6: Changing AutoSave Options

Demo 9-7: Recovering an Unsaved Document

Lesson 14 Review

Word Basic Labs

Unit 15- Getting Started with Microsoft Excel 2013

Topic A: Identify the Elements of the Excel Interface

Microsoft Excel 2013

Spreadsheets, Worksheets, and Workbooks

The Excel Interface

Cell References and the Formula Bar

The Go To Feature

ScreenTips and Key Tips

Demo 1-1: Excel Elements

Topic B: Create a Basic Worksheet

The Ribbon

The Backstage View

Data Types

Excel 2013 File Formats

SkyDrive

The Convert Option

The Compatibility Checker

Demo 1-2: Creating a Spreadsheet

Topic C: Use the Help System

The Excel Help Window

Demo 1-3: Using Help System

Lesson 15 Review

Unit 16 - Performing Calculations

Topic A: Create Formulas in a Worksheet

Formulas

The Formula Bar

Elements of an Excel Formula

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Common Mathematical Operators

The Order of Operations

Demo 2-1: Creating Formulas

Topic B: Insert Functions in a Worksheet

Functions

The Function Library

Using the AutoSum Button

The Formula AutoComplete Feature

Demo 2-2: Insert Functions in a Worksheet

Topic C: Reuse Formulas

The Cut, Copy, and Paste Commands

Relative References

Absolute References

Mixed References

Demo 2-3: Reusing Formulas

Lesson 16 Review

Unit 17 - Modifying a Worksheet

Topic A: Manipulate Data

The Undo and Redo Commands

Auto Fill

Live Preview

The Clear Button

Demo 3-1: Manipulating Data

Topic B: Insert, Manipulate, and Delete Cells, Columns, and Rows

The Insert and Delete Options

The Hide and Unhide Options

Demo 3-2: Adjust Display of Columns

Topic C: Search for and Replace Data

Cell Names and Range Names

The Find Command

The Replace Command

Demo 3-3: Searching for and Replacing Data

Topic D: Spell Check a Worksheet

The Spelling Dialog Box

Demo 3-4: Spell Checking a Worksheet

Lesson 17 Review

Unit 18 - Formatting a Worksheet

Topic A: Modify Fonts

Fonts

The Font Group

The Format Cells Dialog Box

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Galleries

Live Preview and Formatting

The Mini Toolbar

Demo 4-1: Modifying Fonts

Topic B: Add Borders and Color to Cells

Border Options

Sheet Backgrounds

Demo 4-2: Adding Borders and Color to Cells

Topic C: Apply Number Formats

Number Formats

Number Formats in Excel

Demo 4-3: Applying Number Formats

Topic D: Align Cell Contents

The Indent Commands

The Wrap Text Command

Orientation Options

Demo 4-4: Aligning Cell Contents

Topic E: Apply Cell Styles

Cell Styles

Demo 4-5: Applying Cell Styles

Lesson18 Review

Lesson 19 - Printing Workbook Contents

Topic A: Define the Basic Page Layout for a Workbook

The Page Setup Dialog Box

Workbook Views

Headers and Footers

Header and Footer Settings

Page Margins

Page Orientation

Demo 5-1: Previewing a Workbook Before Print

Demo 5-2: Applying Print Changes

Topic B: Refine the Page Layout and Apply Print Options

Zoom Options

Page Breaks

The Print Area

Printing Titles

Scaling Options

Demo 5-3: Refine Print Layout

Lesson 19 Review

Unit 20 - Managing Large Workbooks

Topic A: Format Worksheet Tabs

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Tab Formatting Options

Demo 6-1: Formatting Worksheet Tabs

Topic B: Manage Worksheets

Insertion and Deletion Options for Worksheets

Hide and Unhide Options

Worksheet References in Formulas

Demo 6-2: Managing Worksheets

Topic C: Manage the View of Worksheets and Workbooks

The Split Command

The Freeze Panes Options

The Arrange All Command

The View Side by Side Command

Demo 6-3: Managing the View of Worksheets and Workbooks

Lesson 20 Review

Unit 21 - Customizing the Excel Environment

Topic A: Customize General and Language Options

The Excel Options Dialog Box

The General Options

The Language Options

Demo 7-1: Customizing General and Language Options

Topic B: Customize Formula Options

The Formulas Options

Demo 7-2: Formula Options

Topic C: Customize Proofing and Save Options

The Proofing Options

The Save Options

Demo 7-3: Customizing Proofing and Save Options

Topic D: Customize the Ribbon and Quick Access Toolbar

The Customize Ribbon Options

The Quick Access Toolbar Options

Demo 7-4: Customizing the Quick Access Toolbar

Topic E: Customize the Functionality of Excel by Enabling Add-Ins

What Are Add-Ins?

The DEVELOPER Tab

The Add-Ins Dialog Box

Demo 7-5: Customizing the Functionality of Excel

Topic F: Customize Advanced and Trust Center Options

The Advanced Options

The Trust Center Options

Demo 7-6: Customizing Advanced and Trust Center Options

Lesson 21 Review

Excel Basic Labs

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COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM Unit 22- Getting Started with PowerPoint

Topic A: Navigate the PowerPoint Environment

What Is PowerPoint?

Slides

The Start Screen

The PowerPoint 2013 User Interface

The Ribbon

Screen Tips

Dialog Box Launchers

The Quick Access Toolbar

The Left Pane

The Status Bar

Contextual Tabs

The Backstage View

Demo 1-1: Navigating the PowerPoint 2013 User Interface

Topic B: Create and Save a PowerPoint Presentation

The Default PowerPoint Presentation

Notes

The Save As Screen

Demo 1-2: Creating and Saving a PowerPoint Presentation

Topic C: Use Help

PowerPoint Help

The PowerPoint Help Toolbar

The Search Help Field

Demo 1-3: Using PowerPoint Help

Lesson 22 Review

Unit 23 - Developing a PowerPoint Presentation

Topic A: Select a Presentation Type

Templates

Project Type Options

The Open Screen

Demo 2-1: Creating a Presentation from a Template

Topic B: View and Navigate a Presentation

Presentation Views

Master Views

Color View Options

SLIDE SHOW Tab

The Protected View

Demo 2-2: Viewing and Navigating a Presentation

Topic C: Edit Text

Text Boxes

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The Mini Toolbar

Cut, Copy, and Paste Options

The Clipboard

The Clipboard Paste Options

The Paste Special Command

Galleries

Demo 2-3: Editing Text

Topic D: Building a Presentation

Types of Slide Layouts

Slide Size and Orientation

Themes

Theme Variants

Background Styles

The Format Background Pane

Demo 2-4: Adding, Deleting, and Modifying Slides

Demo 2-5: Arranging Slides

Demo 2-6: Working with Themes

Lesson 23 Review

Unit 24 - Performing Advanced Text Editing

Topic A: Format Characters

The Font Dialog Box

WordArt Styles

The Format Painter

The Replace Fonts Option

Demo 3-1: Formatting Characters

Topic B: Format Paragraphs

Bulleted Lists

Numbered Lists

Demo 3-2: Using Bulleted and Numbered Lists

Text Alignment

Vertical Text Alignment

The Format Shape Pane

The AutoFit Feature

Spacing Options

Text Direction Options

Rulers

Demo 3-3: Formatting Paragraphs

Topic C: Format Text Boxes

Text Placeholder Formatting Options

Shape Fills

Shape Outlines

Shape Effects

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Demo 3-4: Formatting Text Boxes

Lesson 24 Review

Unit 25 - Adding Graphical Elements to Your Presentation

Topic A: Insert Clip Art and Images

Pictures

The Online Pictures Command

Clip Art

The Photo Album Feature

The Screenshot Tool

Demo 4-1: Inserting Clip Art and Images

Topic B: Insert Shapes

Shapes

The DRAWING TOOLS Contextual Tab

The Merge Shapes Feature

Edit Points

Demo 4-2: Inserting Shapes

Lesson 25 Review

Unit 26 - Modifying Objects in Your Presentation

Topic A: Edit Objects

Object Selection Methods

Image Cropping

PICTURE TOOLS

The Remove Background Tool

Object Resizing Methods

Object Scaling Methods

Object Orientation Options

Image Compression Options

Demo 5-1: Editing Objects in your Presentation

Topic B: Format Objects

The Format Picture Pane

The Set Transparent Color Option

Picture Formatting Options

Demo 5-2: Formatting Pictures and Objects

Topic C: Group Objects

The Grouping Feature

Demo 5-3: Grouping Objects

Topic D: Arrange Objects

Object Order

Guides and Gridlines

Demo 5-4: Arranging Objects

Topic E: Animate Objects

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Built-in Animation Effects

Demo 5-5: Animating Objects

Lesson 26 Review

Unit 27 - Adding Tables to Your Presentation

Topic A: Create a Table

Tables

Table Creation Options

The Insert Table Dialog Box

Demo 6-1: Creating a Table

Topic B: Format a Table

The DESIGN Tab

The LAYOUT Tab

Table Styles

Demo 6-2: Formatting a Table

Topic C: Insert a Table from Other Microsoft Office Applications

The Insert Object Dialog Box

Demo 6-3: Inserting a Microsoft Excel Spreadsheet

Lesson 27 Review

Unit 28 - Adding Charts to Your Presentation

Topic A: Create a Chart

Charts

Chart Data

Chart Types

Demo 7-1: Creating a Chart

Topic B: Format a Chart

The DESIGN Tab

The FORMAT Tab

The Quick Access Chart Commands

Chart Layouts

Chart Styles

Demo 7-2: Formatting a Chart

Topic C: Insert a Chart from Microsoft Excel

Demo 7-3: Inserting a Chart From Microsoft Excel

Lesson 28 Review

Unit 29 - Preparing to Deliver Your Presentation

Topic A: Review Your Presentation

AutoCorrect Feature Options

The Spell Checker Feature

The Research Pane

Compatibility and Accessibility (1 of 2)

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Compatibility and Accessibility (2 of 2)

Demo 8-1: Reviewing Your Presentations

Topic B: Applying Transitions

Transitions

Demo 8-2: Applying Transitions

Topic C: Print Your Presentation

The Print Command

Handouts

Outlines

Notes Pages

Full Page Slides

Demo 8-3: Setting Your Print Options

Topic D: Deliver Your Presentation

Presentation Options

PowerPoint Presentation File Formats

Demo 8-4: Presenting a Slide Show

Demo 8-5: Saving a Presentation as a PDF

Lesson 29 Review

PowerPoint Basic Labs

Unit 30 – - Getting Started With Outlook 2013

Topic A: Navigate the Outlook Interface

Email Addresses

Components of the Outlook Interface

Components of the Ribbon

The Backstage View

The Backstage View for an Email

The Mail Workspace

Read and Unread Messages

The Calendar Workspace

The People Workspace

Additional Outlook Tools

Peeks

Demo 1-1: Exploring the Outlook 2013 Interface

Topic B: Perform Basic Email Functions

The Message Form

Message Form Tabs

Message Response Options

Demo 1-2: Creating and Sending an Email

Inline Replies

Demo 1-3: Reading and Responding to Emails

Print Options

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Demo 1-4: Printing an Email Message

The Deleted Items Folder

Demo 1-5: Deleting Email Messages

Topic C: Use Outlook Help

Outlook Help

Outlook Help Toolbar Buttons

Demo 1-6: Exploring Outlook Help

Lesson 30 Review

Unit 31 - Composing Messages

Topic A: Create an Email Message

The Address Book

Global Address List

MailTips

Demo 2-1: Creating a New Email Message

Topic B: Check Spelling and Grammar

Automatic Spell Check

The Spelling and Grammar Dialog Box

Components of the Spelling and Grammar Dialog Box

Demo 2-2: Checking Spelling and Grammar in a Message

Topic C: Format Message Content

Live Preview

The Mini Toolbar

Demo 2-3: Formatting Message Content

Topic D: Attach Files and Items

The Paperclip Icon

Attachments in HTML or Plain Text Messages and Rich Text Messages

Outlook Items as Attachments

Attachment Reminder

Demo 2-4: Attaching a File to a Message

Topic E: Enhance an Email Message

The Illustrations Command Group

SmartArt

The Screenshot Tool

Text Commands

WordArt

Contextual Tabs

Contextual Tool Tabs

The Background Removal Tool

Galleries

Demo 2-5: Enhancing an Email Message with an Image

Styles

Themes

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Demo 2-6: Enhancing an Email Message with SmartArt and Themes

Topic F: Manage Automatic Message Content

Stationery and Themes

Font Options

Demo 2-7: Specifying Font Options

Signatures

Demo 2-8: Creating and Applying an Email Signature

Lesson 31 Review

Unit 32 - Reading and Responding to Messages

Topic A: Customize Reading Options

Desktop Alerts

Pane Views

Message Preview

Conversations

Demo 3-1: Customizing Your Reading Options

Topic B: Work with Attachments

Attachment Preview

Demo 3-2: Working with Attachments

Topic C: Manage Your Message Responses

The InfoBar

Voting and Tracking Options

Voting Options in an Email

A Delivery Receipt

A Read Receipt

Demo 3-3: Using Tracking Options

A Read Receipt (Cont.)

The Recall Option

Demo 3-4: Recalling a Sent Message

Lesson 32 Review

Unit 33 - Managing Your Messages

Topic A: Manage Messages Using Tags, Flags, and Commands

Mark as Unread/Read

Color Categories

Demo 4-1: Using Tags to Manage Messages

Flag for Follow-Up

Demo 4-2: Using Flags to Manage Messages

The Ignore Conversation Command

Clean Up Commands

Demo 4-3: Using Commands to Manage Messages

Topic B: Organize Messages Using Folders

Default Email Folders

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COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM

Email Folders on the Server

Demo 4-4: Organizing Messages Using Folders

Lesson 33 Review

Unit 34 - Managing Your Calendar

Topic A: View the Calendar

Calendar Grid Arrangement Options

The Weather Bar

The Daily Task List

Calendar Layout Options

Demo 5-1: Customizing Your Calendar View

Topic B: Manage Appointments

The Appointment Form

Reminders

Show As Options

The Private Option

Demo 5-2: Creating an Appointment

Topic C: Manage Meetings

The Meeting Form

The Room Finder Pane

The Scheduling Assistant

Share Meeting Notes Using OneNote

Demo 5-3: Responding to a Meeting Request

Demo 5-4: Proposing a New Time for a Meeting

Demo 5-5: Creating a Recurring Meeting Request

Topic D: Print Your Calendar

Demo 5-6: Printing Your Calendar

Lesson 34 Review

Unit 35 - Managing Your Contacts

Topic A: Create and Update Contacts

The People Hub

The Contact Form

Demo 6-1: Creating and Updating Contacts

Topic B: View and Organize Contacts

Contact Views

The Find Tool

Demo 6-2: Viewing and Organizing Your Contacts

Demo 6-3: Printing Your Contacts

Lesson 35 Review

Unit 36 - Working With Tasks and Notes

Topic A: Manage Tasks

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COMPUTER AND NETWORK SUPPORT TECHNICIAN PROGRAM

The Tasks Workspace

The Task Form

Task Views

Demo 7-1: Managing Tasks

Topic B: Manage Notes

The Notes Workspace

Note Views

Demo 7-2: Managing Notes

Lesson 36 Review

Unit 37 - Customizing the Outlook Environment

Topic A: Customize the Outlook Interface

Demo 8-1: Customizing the Outlook Interface

Topic B: Create and Manage Quick Steps

Quick Steps

The Manage Quick Steps Dialog Box

Demo 8-2: Creating and Managing Quick Steps

Lesson 37 Review

Outlook Basic Labs

*Session Course Outlines may change as needed, and shall be determined by the instructor. Content

shall not change, and if so, students shall be given prior notice. However, the course breakout in

sessions per week may vary, but all contact hours shall be met within the term, and within the class

schedule parameters.