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Practice Questions

1. Which of the following IP addresses would a technician see if a computer is connected to a

multifunction network device and is attempting to obtain an IP address automatically but is not

receiving an IP address from the DHCP server

A. 1!".1#.1$.1$

B. 1%".1#&.$.1$

C. 1#%."'(.1$.1$

D. 1%".1#&.1$.1$

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". &$mm and 1"$mm are common si,es for what type of PC component

A. Case fans

B. CP-s

C. Heat sinks

D. emory modules

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/. What is the total number of devices that can be daisy0chained to an I 1/%( port

A. 1"!

B. #/

C. 1'

D. "''

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(. What does a yellow e2clamation point ne2t to a device in the Device anager indicate

A. * driver is not properly installed for this device.

B. 3he device is disabled.

C. 3he driver is not digitally signed.

D. 3he device driver needs to be upgraded.

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'. 4eep codes are generated by which of the following

A. C56

B. 73C

C. P563

D. Windows

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#. How should you apply spray cleaner to a monitor

A. 6pray the cleaner directly on the monitor screen.

B. 6pray the cleaner on the top of the monitor and wipe down.

C. 6pray evenly on the monitor.

D. 6pray the cleaner on a clean8 lint0free cloth first.

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!. Which bus slot provides the highest video performance

A. PCI

B. 6C6I

C. *9P

D. PCIe

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&. Which of the following indicates that a printer is network0ready

A. *n 7:11 ;ack

B. * -64 connector

C. *n 7:(' ;ack

D. *n 6C6I connector

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A. Channel

B. *C address

C. 66ID

D. *dministrator password

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1!. Which password is used in the 4I56 ?C56@ to prevent end users from accessing the

4I56 contents

A. 6upervisor

B. -ser

C. *dministrator

D. ocal

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1&. Why would the display on a laptop get dimmer when the power supply from the *C outlet is

disconnected

A. 3he laptop cannot use full brightness when on battery power.

B. Power management settings on the laptop.

C. 3o operate properly8 laptop displays re=uire an alternating current power

source.

D. 6ecurity settings on the laptop.

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1%. Which tool should always be used when working on the inside of the computer

A. Cordless drill

B. *ntistatic strap

C. ultimeter

D. 6crewdriver

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"$. What are advantages of using the Dynamic Host Configuration Protocol ?DHCP@ ?6elect

the two best answers.@

A. IP addresses can be managed from a central location.

B. 3he network speed can automatically ad;ust based on the type of traffic being

generated.

C. 3he hosts file on the computer can be validated for proper entries.

D. edia access control addresses can be changed.

E. Computers can automatically get new addressing when moved to a different

network segment.

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"1. 5n a laptop8 which of the following would most likely be a pointing device

A. 6erial mouse

B. P6" mouse

C. -64 mouse

D. 3ouchpad

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"". Which of the following storage technologies is used by traditional hard disk drives

A. agnetic

B. 5ptical

C. Impact

D. 6olid0state

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"/. 5n which type of computer is 7* the most important

A. 9aming PC

B. >irtuali,ation workstation

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C. *> workstation

D. H3PC

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"(. * client brings in a printer that is giving a paper0feed error. What is the most likely cause

A. 3he separation tab

B. 3he developing rollers

C. 3he paper tray

D. 3he pickup rollers

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"'. Which of the following is the default port for H33P6

A. Port "'

B. Port &$

C. Port 1(/

D. Port ((/

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"#. What is the ma2imum distance at which a Class " 4luetooth device can receive signals

from a 4luetooth access point

A. 1$$ meters

B. 1$ meters

C. ' meters

D. 1 meter

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"!. Which of the following form factors does a >9* connector comply with

A. &P&C

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B. 1'0pin D shell

C. micro*3E

D. 790#

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"&.

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/1. What wireless networking standard operates at ' 9H, only

A. &$".11a

B. &$".11b

C. &$".11g

D. &$".11n

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/". What is the PC e=uivalent of ireWire

A. I 1"&(

B. -64

C. I 1/%(

D. I6*

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//. Which type of 7* has a peak transfer of 1"8&$$ 4s

A. DD7/0&$$

B. DD7"01#$$

C. DD7/01#$$

D. DD7"0&$$

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/(. Which type of printer uses a print head8 ribbon8 and tractor feed

A. aser

B. Impact

C. Ink;et

D. 3hermal

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/'. What is a possible symptom of a failing CP-

A. CP- is beyond the recommended voltage range.

B. Computer wonAt boot.

C. 4I56 reports low temperatures within the case.

D. 6pyware is installed into the browser.

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/#. Which of the following cable types is not affected by I but re=uires speciali,ed tools to

install

A. Cat #

B. 63P

C. iber optic

D. Coa2ial

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/!. * computer you are working on has a lot of dust inside it. How should you clean this

A. Disassemble the power supply and remove the dust.

B. -se a vacuum to clean up the dust.

C. -se a surface dust cleaning solution.

D. -se compressed air to remove the dust.

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/&. 6etting an administrator password in the 4I56 accomplishes which of the following

A. Prevents a user from rearranging the boot order

B. Prevents a user from reading e0mail

C. Prevents a virus from infecting the 47

D. Prevents an attacker from opening the case

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/%. Which function is performed by the e2ternal power supply of a laptop

A. Increases voltage

B. 6tores power

C. Converts DC power to *C power

D. Converts *C power to DC power

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($. Which type of cable has only two twisted pairs

A. -3P

B. P536 line

C. iber

D. Coa2ial

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(1. How many pins would you see in a high0=uality printhead on a dot matri2 printer

A. "(

B. 1'

C. &

D. /'

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(". When it comes to computer case form factors8 which of the following provides the most

room for effective cooling

A. *3E

B. 43E

C. I3E

D. micro*3E

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(/. * co0worker is traveling to urope and is bringing her computer. 6he asks you what safety

concerns there might be. What should you tell her

A. 3he computer is not usable in other countries.

B. Check for a compatible power adapter for that country.

C. -se a line conditioner for the correct voltage.

D. Check the voltage selector on the power supply.

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((. What is an CD displayAs contrast ratio defined as

A. Power consumption

B. Display resolution and brightness

C. 3he darkest and lightest outputs

D. Power savings

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('. Which of the following tools can protect you in the case of a surge

A. 3or2 wrench

B. *ntistatic strap

C. >oltmeter

D. *ntistatic mat

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(#. What connector can have audio andvideo pass through it

A. >9*

B. 794

C. D>I

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D. HDI

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(!. While you are working on a computer at a customerAs home8 the customer informs you that

he needs to leave for about 1$ minutes and that his &0year0old son can help you with anything

if you need it. What should you do

A. 3ell the customer to get back home as soon as possible.

B. 3ell the customer that you are not responsible for the child.

C. 3ell the customer that an adult must be home while you work.

D. 3ell the customer that the child must be removed.

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(&. Which device limits network broadcasts8 segments IP address ranges8 and interconnects

different physical media

A. 6witch

B. W*P

C. irewall

D. 7outer

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(%.

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'$. Which of the following power connections might be used by hard drives ?6elect the two

best answers.@

A. &0pin

B. !0pin

C. ole2

D. 1'0pin

E. 4erg

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'1. Which of the following is a valid IPv( address for a network host

A. 1"!.$.$.1

B. 1#%."'(.$.$1#

C. 1!".1!.'&."'(

D. "''.1$.1'.!

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'". If a lot of data is flowing through a network card8 what should the activity light look like

A. -nlit

B. 7apid8 erratic flashing

C. 6olid green

D. 6olid yellow

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'/.

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E. 75

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'(.

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B. 1#%."''.1$.(1

C. 1!"./1.1.1

D. 1%".1#%.$.1

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'&. How should you remain in the face of adversity

A. Wavering

B. Decisive

C. Positive

D. Certain

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'%. What is the local loopback IPv# address

A. 1"!.$.$.1

B. ++1

C. 1%".1#&.$.$

D. &$++1$

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#$. Which of the following statements is correct concerning IPv# addresses

A. 3hey cannot be used with IPv(.

B. 3hey are supported by all routers.

C. 3hey represent addressing using 1"& bits.

D. 3hey re=uire fiber0optic connections.

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#1. What operating CP- temperature is typical

A. #$ ahrenheit

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B. #$ Celsius

C. !" ahrenheit

D. !" Celsius

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#".

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#'. Which of the following tools could a person use to test an *C outlet ?6elect the two best

answers.@

A. ultimeter

B. P6- tester

C. 7eceptacle tester

D. oopback plug

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##. What ma2imum data transfer rate is I 1/%(b capable of

A. 1" bps

B. ($$ bps

C. (&$ bps

D. &$$ bps

E. ' 9bps

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#!. Which of the following is nota configuration that can be made in the 4I56

A. 4oot se=uence

B. 3emperature thresholds

C. 5verclocking

D. Install drivers

E. Intrusion detection

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#&. Which of the following traits and port numbers are associated with P5P/

A. 7eceives inbound e0mail on port 11$

B. 7eceives inbound e0mail on port "'

C. 6ends outbound e0mail on port 11$

D. 6ends outbound e0mail on port "'

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#%. When working on a computer8 which of the following should you disconnect to prevent

electrical shock ?6elect the two best answers.@

A. Printer

B. ouse

C. 3elephone cord

D. Power cord

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!$. Which of the following controls the connection between the CP- and the PCIe 21#

e2pansion slot

A. Jorthbridge

B. Power supply

C. emory

D. emory controller

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!1. What is the recommended method for handling an empty toner cartridge

A. 3hrow it away.

B. Incinerate it.

C. 7efill it.

D. 7ecycle it.

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!". Which type of cable would you use to connect a laptop directly to a PC

A. Cat 'e patch cable

B. Parallel cable

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C. I 1/%(b cable

D. Cat 'e crossover cable

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!/. * customer e2periences a server crash. When you arrive8 the manager is upset about this

problem. What should you do in this scenario

A. 6tay calm and do the ;ob as efficiently as possible.

B. 3ake the customer out for a cup of coffee.

C. *void the customer and get the ;ob done =uickly.

D. 7efer the customer to your supervisor.

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!(. Which of the following types of printers uses toner

A. Impact

B. aser

C. Ink;et

D. 3hermal

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!'. *s you are servicing a managerAs PC at your company8 you run across a list of names of

employees who are supposedly about to be let go from the company. 6ome of these people

are co0workers. What should you do

A. 3urn the sheet over.

B. *ct as if you never saw the list.

C. In secret8 tell everyone who was on the list.

D.

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!#. In order to perform a network installation of Windows8 which of the following must be

supported by the computerAs network interface card

A. PE

B. PCI

C. PC

D. PnP

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!!. In which of the following slots would you place an &2 video card

A. PCI

B. PCIe

C. *9P

D. *7

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!&. Which of the following is the newest type of mouse connection

A. 6erial

B. -64

C. P6"

D. Parallel

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!%. How can you reduce the chance of 6D ?6elect the three best answers.@

A. -se an antistatic strap.

B. -se an antistatic mat.

C. 7aise the temperature.

D. 7aise the humidity.

E. ower the humidity.

F. Work in a carpeted area.

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&$. Which of the following is a uni=ue characteristic of a dual0core processor versus a single0

core processor

A. * dual0core processor has two cores8 with separate caches8 on the same

physical chip.

B. * dual0core processor has several uni=ue cores8 with the same cache8 on two

different chips.

C. * dual0core processor uses higher voltage than a single0core processor.

D. * dual0core processor re=uires more 7* to function than a single0core

processor.

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&1. Which of the following devices is the least likely to be replaced on a laptop

A. CP-

B. 7*

C. PC Card

D. Keyboard

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&". If your FbandwidthG is 1$$$ bps8 how many bits are you sendingreceiving ?6elect the two

best answers.@

A. 1$$8$$$8$$$ bits per minute

B. 1$$$ bits per second

C. 18$$$8$$$8$$$ bits per second

D. 1 gigabit per second

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&/. Which of the following is an e2ample of a broadband connection

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A. Cable Internet

B. thernet

C. Client6erver

D. I &$"./

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&(. Which of the following can send data the farthest

A. ulti0mode fiber

B. 6ingle0mode fiber

C. 63P

D. Coa2ial

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&'. tuner card

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. Which of the following is a typical speed of a 6*3* hard drive

A. 1$$$ bps

B. /.1 9H,

C. & 94

D. !"$$ 7P

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&!. Which of the following should you use to clean a monitorAs screen if you are not sure how to

do so

A. Isopropyl alcohol

B. ild detergent

C. Water

D. 4oric acid

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&&. Which of the following best describes the differences between a switch and a router

A. * switch interconnects devices on the same network so that they can

communicate8 whereas a router interconnects one or more networks.

B. * router broadcasts all data packets that are sent on the network8 and a

switch transmits data directly to the device.

C. * switch broadcasts all data packets that are sent on the network8 and a

router transmits data directly to the device.

D. * switch interconnects one or more networks8 whereas a router interconnect

devices on a network.

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&%. 7ay wants to install a new internal 6*3* hard drive in his computer. Which types of cables

should he connect to the drive ?6elect the two best answers.@

A. !0pin data cable

B. ($0pin data cable

C. (0pin power cable

D. 1'0pin power cable

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%$. * group of users in *4C Corp. needs to back up several gigabytes of data daily. Which of

the following is the best media for this scenario

A. D>D

B. Dual0ayer D>D

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C. 2ternal -64 hard drive

D. D3

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%1.

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%(. What are the respective functions of the two corona wires in a laser printer ?6elect the two

best answers.@

A. Condition the drum to be written to

B. 3ransfer toner from the drum to the paper

C. use the toner to the paper

D. Clean the drum

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%'. Which of the following capabilities enables a printer to store multiple documents

A. 4uffer

B. Print driver

C. Printer pool

D. 6pooling

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%#. While you e2plain a technical concept to a customer8 what is the best action for you to take

A. 7ecommend a training class.

B. 6it ne2t to the customer.

C. -se acronyms so that the customer feels comfortable about your knowledge.

D. 3ell the customer to read the manual.

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%!.

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%&. 5ne way to provide preventive maintenance to a hard drive is to do what

A. -pgrade the cache on the drive to improve performance.

B. Increase the amount of 7* on the PC to increase the page file.

C. Install a second hard drive.

D. Keep an area of airflow around the drive so that it doesnAt overheat.

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%%. *fter a blackout8 the power comes back on8 causing a surge to occur on all the computers

and e=uipment in the office.