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Composite Work Groupin Action

Vivek SharmaRoll No- 14JLY009 (Ph.D.)

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CASE SYN PS!SSam"or #la$$% &hi"h &a$ $e' i* 199+ 'o ma* ,a"' re la$$

ar'$ ,or la"k a*/ &hi'e i"' re

' e$ &i'h 'e"h*i"al $ or' ,romCor*i* i*"or ora'e/ SA%hea/e/ 2r. P3 Pa*/e &a$

,a"i* a "hro*i" ro lem o, #la$$Lo$$ i* 'he mel'i* /e ar'me*' o,i'$ V #la$$ Pa*el$ ma* ,a"' ri*Pla*' i* 1995 i* !*/ia.

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CASE SYN PS!SCo*'/.

he ro lem &a$ o, la$$ lo$$ i* 'hemel'i* /e ar'me*'% &hi"h re$ l'e/i*'o i*"rea$e/ / $, *"'io*al a*6ie'

i* 'he la*' 'oo / e 'o er,orma*"ere$$ re$ o, "o$' "o*'rol a*/ma* ,a"' ri* e7"ie*"ie$.

De$ i'e all e8or'$ a*/ 'r i* allali' ri*"i le$ o, ro lem$olvi* % 'he ro lem "o l/ *o' e$olve/.

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:ei* a eliever i* 'he $o"io-'e"h*i"al$"hool 'ho h' o, $olvi* &ork rela'e/

ro lem$ 'hro h a /ire"'e/ ro

e8or'. 3i'h 'he $ or' ,rom e6'er*al"o*$ l'a*' 'he *i' i*ve$'$ 'ime "rea'i* a ri h' &ork ro "lima'e ,orim rovi* ro lem $olvi* $kill$ a*/ a"o*$e"ra'e/ ro e8or' a "ro$$, *"'io*al;"om o$i'e ma* ,a"' ri*'eam 'o a//re$$ 'he ro lem

CASE SYN PS!SCo*'/.

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EAC

*/er$'a*/i* o, So"io-'e"h*o "o*"e '.

!* a* o* oi* ma* ,a"' ri* or a*i=a'io*e*erall 'here are ma* a''em '$ 'o

ma*a eme*' 'o "o*'i* o $l im rovero/ "'ivi' ? ho&ever 'he i*i'ia'ive$ 'ake*

&ork ro $ o, "ro$$ , *"'io*al *a' re are moree8e"'ive

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@EY !SS ES

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ASS!#N2EN ES ! NS

1. 3ha' i$ a So"io 'e"h*i"al $ $'emB. 3ha' are "om o$i'e 3ork ro %

a*/ ho& i' i$ ,orme/ a*/ i'$&orki* *orm$B

+. 3ha' are a/va*'a e$ o,"om o$i'e &ork ro $B

4.

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CASE ANALYS!S1. What is a Socio technical system?

. he So"io 'e"h*i"al $ $'em i$ a$e/ o* 'heremi$e 'ha' or a*i=a'io* i$ a "om i*a'io* o,

$o"ial l $ 'e"h*i"al $ $'em. he $ $'em

"o*$i$'$ o, '&o i*/e e*/e*' ' rela'e/ ar'$a $o"ial ar' i*"l /i* eo le er,ormi* 'he'a$k$ a*/ 'he i*'errela'io*$hi amo* 'hem%a*/ a 'e"h*i"al ar' i.e 'ool$% 'e"h*i e$% a*/me'ho/$ 'o /o 'he 'a$k. he $ $'em ,o" $e$'ha' /e$ i'e 'he$e '&o ar'$ are i*/e e*/e*'%

e' 'he m $' a"' 'o e'her 'o a""om li$h 'he'a$k$.

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CASE ANALYS!S Co*'.. What are composite Work group, and

how it is formed and its working norms?

Com o$i'e &ork ro i* mo$' $im le 'erm$ i$ a

ro o, mem er$ o, 'he rimar /e ar'me*'%$ lier /e ar'me*'% " $'omer /e ar'me*'%$ervi"e$ /e ar'me*' F " ''i* a"ro$$ hierar"hi"allevel$ i*"l /i* o era'or$% $ ervi$or$% $e"'io*-i*"har e 'ha' "ome 'o e'her */er o*e roo,% o* o*e

la',orm " ''i* a"ro$$ o */arie$ &i'h a "ommo*oal o, &orki* "olle"'ivel 'o im roveer,orma*"e. !' i*volve$ em lo ee$ i* $olvi*ro lem$.

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CASE ANALYS!S Co*'. he */erl i* o Ge"'ive i* ,ormi*"om o$i'e &ork ro i$ 'o a"hieve 'hree

$ "holo i"al $'a'e$ amo* $' i'$ mem er$ he &ork m $' e6 erie*"e a$ mea*i* , l%&or'h&hile or im or'a*'.

he &orker m $' e6 erie*"e 'ha' he i$er$o*all re$ o*$i le ,or 'he &ork

o '"ome he /e ree 'o &hi"h Go ive$ 'he &orker'he ,ree/om% i*/e e*/e*"e a*//i$"re'io* i* $"he/ li* &ork% /e'ermi*e$ho& 'he &ork

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+. 3ha' are a/va*'a e$ o, "om o$i'e&ork ro $B he a/va*'a e$ o, Com o$i'e 3ork

ro $ are ma*i,ol/$. he a roa"h'o&ar/$ ro lem$ a*/ 'he re$ l'$ /ra&*

"om o$i'e &ork ro $ are ala*"e/a*/ lo* la$'i* .

he a/va*'a e i$ i* rea' i*"rea$e i*"rea'ivi' a*/ ro lem $olvi*

e"a $e o, 'heir "om o$i'io*.

CASE ANALYS!S Co*'.

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2em er$ o, "ro$$-, *"'io*al 'eam$"ome &i'h a /iver$i' o, e6 erie*"e$%e6 er'i$e a*/ k*o&le/ e. hi$

/iver$i' "a* hel roa/e*er$ e"'ive$ a*/ "rea'e a synergy -&here i*'era"'io* o, 'he mem er$"rea'e a rea'er e8e"' 'ha* 'he $ me8e"'$ o, ea"h mem er a"'i* alo*e- lea/i* 'o a hi h level o, "rea'ivi' .

CASE ANALYS!S Co*'.

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CASE ANALYS!S Co*'.4. How to sustain the e orts e!en after the completion

of the contract"term of e#ternal consultant?

Role o, 'o ma*a eme*' i*"rea$e$ ma*i,ol/$ a$ 'hei*'erve*'io*$ are im leme*'e/. A$ evi/e*' ,rom 'he "a$e

$"e*ario 'here i$ "om le'e i*volveme*' o, oma*a eme*' $'ar'i* ,rom /e$i * 'o 'he im leme*'a'io*o, 'he i*'erve*'io* a$ $ e$'e/ 'he "o*$ l'a*'.A,'er 'he "om le'io* o, 'he 'erm o, 'he "o*'ra"' e'&ee*or a*i=a'io* a*/ "o*$ l'a*'% i' e"ome$ more im or'a*',or 'o ma*a eme*' 'o *omi*a'e a* i*'er*al "o*$ l'a*'(li*e , *"'io* or ,rom