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Complexity and Risk: Effective Business Community Management through Integration
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Transcript of Complexity and Risk: Effective Business Community Management through Integration
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Complexity and Risk
Effective Business Community Management through Integration
Date
Presenter NameJon Gatrell
5.6.2009
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Risky Business
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TinyManufacturer, Inc.
Goods made by the hands of 60 Taiwanese artisans are
connected to 300 retailers around the world.
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BigODM, Inc.
Computers from Korean contract manufacturers are ordered and
shipped to computer retailers and consumers across the globe.
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BigRetailer, Inc.
Buyers and logistics teams orchestrate a symphony of thousands
of suppliers to get products to market quickly and accurately.
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Longer Supply Chains
Off-shore sourcing can increase risk, limit
visibility and lower flexibility.
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The State of Integration
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Automation Spending Out of Alignment
18X More spent on Internal automation
than External B2B Automation
$55B
Internal Automation
$3B
External B2B Automation
But…“Non-linear revenue growth for companies is not going to come from within but from their extended
ecosystem…” Harvard Business Review
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Connections are EVERYWHERE!
Who owns data and process
governance?
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How to monitor orphaned processes?
Who has what data?
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Opportunity is beyond the 4 walls.
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Risk is also beyond the 4 walls.
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Risk Doesn’t Go Away
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RISK: Beyond the Buzzword
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Systems failure
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Exceptions happen
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Time is your enemy
The right systems, the right platforms, the
people and the technology to onboard partners
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Global Operations&
Compliance
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Data is everywhere
New processes and capabilities
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International Trade
Customs, e-Invoicing and Basel II
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SOX
Sarbanes-Oxley requires integration
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HIPAA
Security inside and outside required
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Anyone with customers in Nevada or Mass
All consumer data must be encrypted
“from hair stylists to hospitals”
Fines = $1000 per customer
$30B spent on security IT (19%)
Recent ePrivacy laws mandate encryption
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B2B and Data Exchange Security is
Easy, right?
A slam-dunk?
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Corp Govt ClientsBUs Partners
Onboarding Team
IT App Team Infrastructure
Team
Exception
Monitoring
Team
Infrastructure
File Transfer
App
Analyst
Backlog of new
demand
Custom Onboarding
Team unique to each
MFT application
System and DB
administrators
unique to the MFT
application
Manual exception
Monitoring Team
Infrastructure team
for platform and
network
Manually generated
custom reporting
Significant CAPEX
and Maintenance
investment in
platform, network
and applications
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Corp Govt ClientsBU Partners
Onboarding Team
IT App Team Infrastructur
e
Team
Exception
Monitoring
Team
Infrastructur
e
File Transfer
App
Analyst
Multiple Systems
Manual Processes
Multiplicity
Complexity
Cost
Over time, things change
Mergers acquisitions, new platforms,
new people, new partners
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Mitigating Risk
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Managing Data is Getting Harder
• Increasing MFT demand across business units
• Partner On-boarding requirements increasing
• Increasing demands for compliance reporting
• Protocol complexity growing
• Increasing focus on security and governance
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B2B Technology & Operations teams are getting squeezed by competing demands
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One size does not fit all
Different capabilities, scale and value
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A process centric approach
It’s about business value and improved
agility
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Typical File Data Management and Transfer Platforms
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Leverage a Consolidated Platform
• Consistent onboardingand self-servicing for end users
• Cost savings through efficiencies
• Common functions across the enterprise
• Simplified client self-service and end-user experience
• Common management process and controls
• Structured onboardingmanagement
• Open integration platform
• Robust Communications module
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Complexity and Risk
Effective Business Community Management through Integration
Date
Presenter NameJon Gatrell
5.6.2009