Complaint Management System
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TECHNOLOGY OFFERING User-defined type of complaints and category of complaints. Complaint Capturing (Status and stage of complaints). Complaint registration intimation to customer through SMS & Email. Allocation of complaint to specific or concerned persons. BENEFIT It helps in resolving issues raised by customer who is facing problems in a timely and cost-effective way. Helps in bringing transparency into the system. Helps in provides information that can lead to improvements in Quality delivery. Helps in improve the reputation of organization and strengthen public confidence in an organization's administrative processes. Helps in creating a customer focused culture Helps in Increased customer loyalty Complaint Management Auto-Intimation, reminders and auto-escalation to higher authorities. User defined Escalations and time stipulation. Complaints resolution and auto-intimation to channel Partners/customer. 2.0 2005 Complaint Management module includes complaint handling functions. It provides best of services to track queries of customers and quick resolution of these queries from responsible person. Various intimations and escalations are defined at each stage of complaint handling process
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The suite Complaint Management module includes complaint handling functions. It provides best of services to track queries of customers and quick resolution of these queries from responsible person. Various intimations and escalations are defined at each stage of complaint handling process.The solution can be deployed for Cement, Agro Chemicals, pharmaceuticals, Automotive, Whitegoods, FMCG etc. For further information contact Mr.Unnikrishnan, Email: [email protected] LinkedIn: http://www.linkedin.com/in/unnikrishnan7777 Twitter: https://twitter.com/Unnikrishnan777
Transcript of Complaint Management System
TECHNOLOGY
OFFERINGUser-defined type of complaints and category of complaints.
Complaint Capturing (Status and stage of complaints).
Complaint registration intimation to customer
through SMS & Email.
Allocation of complaint to specific or concerned persons.
BENEFITIt helps in resolving issues raised by customer who is facing problems in a timely and cost-effective way.
Helps in bringing transparency into the system.
Helps in provides information that can lead to improvements in Quality delivery.
Helps in improve the reputation of organization and strengthen public confidence in an organization's administrative processes.
Helps in creating a customer focused culture
Helps in Increased customer loyalty
Complaint Management
Auto-Intimation, reminders and auto-escalation to higher
authorities.
User defined Escalations and time stipulation.
Complaints resolution and auto-intimation to channel
Partners/customer.
2.0 2005
Complaint Management module includes complaint handling functions. It provides best
of services to track queries of customers and quick resolution of these queries from
responsible person. Various intimations and escalations are defined at each stage of
complaint handling process
