complaint handling by ch waqas
Transcript of complaint handling by ch waqas
Muhammad waqas ramzanMuhammad waqas khalidHafiz M.waqasHafiz M.RashidMuhammad nadeemMuhammad tayyabMuhammad Rizwan
Sr# Date Category Valid Invalid Customer Mobile# Notes
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Manager Sign:________________
COMPLAINT SHEET
Name of Person Lodging Complaint:Address: Costumer Contact No:
Date: Email: COMPLAINT DETAILS Time:Who/What is the subject of your Complaint:
Summary of Complaint/Issue:
COMPLAINANT DETAILS
References
Complaints handling by John treace
The Institute of Customer service
VISITED RESTAURENTS. Almalda
Domino’s Pizza
Apna Dera
KFC,D-Ground
Thank you.
A B C D E F G H L P R S
Menu Items NamesNumber
SoldPopularity
Item Food cost
Item Sell price
Item Profit (E-D)
Total Cost
(D*B)
Total Revenue
(E*B)
Total Profit (H-G)
Profit Category
Popularity Category
Menu Item Class
0 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 0
0 0 00 0 0 00 0 0 0
NItem Food
cost Item Sell
priceItem Profit (E-D)
I J MTotal 0 0 0 0 0 0 0
MENU ENGINEERING WORKSHEET
O=M/N
Ave Item Profit
K=I/J
Food Cost %#DIV/0! #DIV/0!
Daily Ending
0.8
0.9
1
N
Item Food cost