Competition Analysis. reference only check for update2 Competition.

Competition Analysis

reference only check for update 2

Competition

http://www.3com.com/

http://www.alcatel.com/

http://www.avaya.com/ac/common/index.jhtml;jsessionid=32ARD4QOIZ1XVWCKSJISFEY

http://www.cisco.com/en/US/hmpgs/index.html

http://www.mitel.com/index.cfm

http://www.goshoreline.com/


3Com – Summary,1

• IP telephony systems– 3Com NBX 25 Communications System– 3Com NBX 100 Communications System – 3Com SuperStack 3 NBX Networked Telephony

Solution– 3Com VCX V7000 Soft Switch



3Com – Summary,2

• Phones– 4 different models of desktop IP phones with 2

line displays– 3Com NBX pcXset Soft phone for windows

• Applications– 3Com NBX Call Center application software– 3Com NBX Unified Communications application

software



3Com – Finding information

• Information was readily available on everything except the 3Com VCX V7000 Soft Switch



3Com NBX 25

• 3Com NBX 25 Communications System• Solution for site with up to 25 devices• Proprietary call control• Maximum of 12 Analog FXO lines• Multiple single points of failure• Web based administration


3Com NBX 25 vs. MX250, 1

3Com NBX 25 MX 250 CommentsItemChassis height 6 U 2 UMaximum devices 25 1000Available telecom module slots 5 3Call Processing Mandatory card required InternalCall Control Proprietary SIPAnalog FXS card Quad Octal by Q4 3Com supports only Loop St.Analog FXO card Quad Octal 3Com supports only Loop St.BRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes


3Com NBX 25 vs. MX250, 2

3Com NBX 25 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk Single Dual swappable (RAID)Removable fan tray No YesVM and AA ports 4 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 4 100Presence and Instant Messaging No Yes


3Com NBX 100

• 3Com NBX 100 Communications System• Solution for site with up to 200 devices• Proprietary call control (H.323 requires licenses)• Multiple chassis can be linked• Multiple single points of failure• Requires licenses for inter site connectivity

between boxes• Web based administration• Competes with the MX250


3Com NBX 100 vs. MX250,1

3Com NBX 100 MX 250 CommentsItemChassis height 6 U 2 UMaximum devices 200 (line cards and stations) 1000Available telecom module slots 5 3Call Processing Mandatory card required InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad Octal by Q4 3Com supports only Loop St.Analog FXO card Quad Octal 3Com supports only Loop St.BRI S/T card Quad Quad by Q4BRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoDual T1/E1 card No Yes


3Com NBX 100 vs. MX250,2

3Com NBX 100 MX 250 CommentsItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk Single Dual swappable (RAID)Removable fan tray No YesVM and AA ports 12 24Extra license to communicate between sites Yes No 8 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes YesHours of voice mail 80 100Presence and Instant Messaging No Yes


3Com – SuperStack 3 NBX,1

• 3Com SuperStack 3 NBX Networked Telephony Solution (2 boxes)– Call processor box– Chassis

• Solution for site with up to 1500 devices


3Com – SuperStack 3 NBX,2

• Proprietary call control (H.323 requires licenses)

• Multiple chassis can be linked• Requires licenses for inter site connectivity

between boxes• Web based administration• Competes with the MX250 and the MX1200


3Com – SuperStack 3 NBX vs. MX250,1

3Com NBX SuperStack 3 MX 250 CommentsItemChassis + call processor height 6.57 U 2 UMaximum devices 1500 1000Available telecom module slots 4 3Call Processing V5000 Call Processor box InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad Octal by Q4 3Com only supports Loop St.Analog FXO card Quad Octal 3Com only supports Loop St.BRI S/T card Quad Quad by Q4BRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoDual T1/E1 card No Yes



3Com NBX SuperStack 3 MX 250 CommentsItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Dual 10/100 Base-T Dual 10/100 Base-THard Disk Mirroring available Dual swappable (RAID)Removable fan tray No YesVM and AA ports 72 20Extra license to communicate between sites Yes No 48 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes YesHours of voice mail 400 100Presence and Instant Messaging No Yes



3Com NBX SuperStack 3 MX 1200 CommentsItemChassis + call processor height 6.57 U 2 UMaximum devices 1500 4800Available telecom module slots 4 8 FXS circuits providedCall Processing V5000 Call Processor box InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad No 3Com only supports Loop St.Analog FXO card Quad No 3Com only supports Loop St.BRI S/T card Octal NoBRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoBuilt in Octal T1/E1 card No Yes



3Com NBX SuperStack 3 MX1200 CommentsItemPPP over T1 and E1 No YesVPN ability No NoFirewall No YesEthernet uplink Dual 10/100 Base-T Dual 1000 Base-SXHard Disk Mirroring available No mirroringRemovable fan tray No NoVM and AA ports 72 96Extra license to communicate between sites Yes No 48 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes NoHours of voice mail 400 400Presence and Instant Messaging No Yes


3Com – Licensing

• 3Com charges extra for the following items– Voice mail and AA ports– Hours of voice mail (NBX 100)– H.323 ports– TAPI ports – Soft phones– Virtual tie lines to link between sites– Exchanging voice mail between sites– On the fly IP Site License

• allows phones to make calls and return their IP address to a pool of IP addresses between calls


3Com – VCX V7000

• IP Telephony solution for large enterprise– Announced 28 April 2003– Modified version of carrier class CommWorks

softswitch– Uses SIP– Scalable to tens of thousands of users– Integrated with the other NBX platforms by next

year• Using SIP


3Com – Phones and Analog adapter

• 3Com NBX Analog Terminal Adapter– Single analog FXS port

• NBX 2101 basic phone– LCD 2 x 24

• NBX 2102 phone with separate attendant console– LCD 2 x 16

http://store4.yimg.com/I/librarystore_1739_1545936



3Com – Phones

• Polycom Soundstation IP 3000– Fully integrated with NBX systems

• Phones available in black, white or gray



Executive Phone, 1

3Com NBX 2102 (USD 435) ZIP 4x4 (USD 400)

Call appearances 3 4

Conferencing 4 way 5 way

Speaker mode, full duplex with AEC Yes Yes

Hot key dialling No Yes

QoS Yes Yes

Headset No (USD $100+) included

Encryption No Yes

Voice CODECs supported G.711 (A & µ), ADPCM, G.723.1 G.711 (G.729 in 3Q03)

Ethernet circuits 2 4

Line rate switch Yes Yes

Deployment with DHCP & TFTP Yes Yes

Redial last only last 32 numbers

Memory for phone book 99 numbers (speed dial) 100 numbers

Indication of called party No Yes


Executive Phone, 2

3Com NBX 2102 (USD 435) ZIP 4x4 (USD 400)

Hold button Yes Yes

Conference button Yes Yes

Transfer button Yes Yes

DND button Feature button plus code Yes

LEDs 18 11

Graphical LCD Yes, low contrast Yes, high contrast

LCD tilts no Yes

Power supply ac adapter included ac adapter included

Power over Ethernet IEEE 802.3af IEEE 802.3af

Protocol Proprietary, H.323, SIP SIP

Dial by SIP address Yes Yes

Operating system proprietary Linux

Date and time by NTP No Yes

Instant Message No Yes

Calculator No Yes


Entry Level Phone, 1

3Com NBX 2101 (USD 248) ZIP 2 (USD 140)



Speaker mode, full duplex with AEC No No

Hot key dialling No No

QoS Yes Yes

Headset no (USD $100+) no (USD $100+)

Encryption No No

Voice CODECs supported G.711 (A & µ), ADPCM, G.723.1 G.711 (A & µ), G.729


Line rate switch Yes N/A


Redial last only last only

Memory for phone book Yes (integrated with system) No

Indication of called party No No



3Com NBX 2101 (USD 248) ZIP 2 (USD 140)

Hold button Yes Yes

Conference button Feature button plus code Yes


DND button Feature button plus code Yes

LEDs 0 2

Graphical LCD Yes No

LCD tilts No N/A


Power over Ethernet proprietary No

Protocol Proprietary, H.323, SIP SIP

Dial by SIP address Yes No

Operating system proprietary proprietary


Instant Message No No

Calculator No No


3Com – Softphone

• pcXset– 3Com Softphone– Must be purchased

• Modes– Phone mode (above)– Windows application mode

(below)



3Com - Applications

• Call Center Application– 3rd party software from Apropos running

on servers– According to reseller, very difficult to

debug and does not work well– Only up to 25 agents and 2 supervisors

• Unified Communications– Supports up to 25 users per system– Targeted toward sales people and

executives


Alcatel - Summary

• IP telephony systems– OmniPCX Office– OmniPCX Enterprise

• Phones– Reflexes

• Applications– Contact Center– WebSoftphone and

4980 Softphone



Alcatel – Finding Information

• Detailed information VERY difficult to find

• Website difficult to navigate• Information doesn’t add up

– OmniPCX office says 2 HDD on one datasheet and 1 HDD on another

– Drives do not appear to be on insertable modules

– OmniPCX office claims up to 84 10/100 Base-T ports and low point of entry about USD 1500

• Are you going to get an 8 Gbit/s backplane for that price?



Alcatel – OmniPCX Office

• Alcatel’s all-in-one box for the SME

• 3 different size modules– Each with universal slots

• All systems run on Linux• Unified messaging integrated

into soltution


Feature Comparison MX250, 1

Item Alcatel OmniPCX Office MX 250

Chassis height Biggest one 3.5 U 2 U

Maximum users 236 250

Available telecom module slots 9 3

Call Processing Internal (module) Internal

Call Control H.323 SIP

Operating System Real Time Linux Real Time Linux

Processor?

IBM 440 GX (1000 MIPS)405 GP (400 MIPS)8102 (3840 MIPS)

–48 V battery back up No Yes

Analog FXS card 72 max circuits per system Octal planned 4Q03

Analog FXO card Quad Octal

BRI S/T card (voice or data) 12 BRI circuits max per system Quad by 4Q03

BRI U card (voice or data) N/A N/A

Dual T1/E1 card 9 PRI circuits max per system Yes

PPP over T1 and E1 No, requires external router Yes




VPN ability Yes, up to 50 tunnels 50 users by 4Q03

Firewall Yes Yes

Ethernet uplink Dual 10/100 Base-T Dual 10/100 Base-T

Hard Disk 1 (20 GB) Dual swappable (RAID 1)

Removable fan tray No Yes

Power Supply Single Single

Voice mail ports ? 12

Automated attendant ports ? 12

Fax termination No, external fax server 4Q03

Voice mail delivered as email Yes 4Q03

Analog lifeline support ? Yes

Hours of voice mail 200 100

Presence and Instant Messaging No Yes

Management Web, Windows, CLI GUI

NTP, DHCP, and TFTP Servers Yes Yes




Call Detail Recording Yes Yes, SQL database

Voice XML support ? Yes

Voice CODECs supported G.711, G.729a G.711 (G.729 in 3Q03)

PC Based application for user PIMphony MXIE

Call Handling Rules Yes Yes

TAPI integration PC application Yes Yes

Operator groups ? 16

Operators within operator groups ? 64

Operator priorities within groups ? 4

User interface for operators ? MXIE

ACD groups No, separate package 64

Agents within ACD groups No, separate package 64

Agent priorities within groups No, separate package 4

User interface for ACD agents No, separate package MXIE


Alcatel – OmniPCX Enterprise

• Alcatel e-ND OmniPCX Enterprise– Next generation 4400

– Turned the 4400 into a media gateway (e-MG)

• Can move call control onto IBM E-servers (e-CS)

• Similar approach to Avaya with G600

• Unified messaging integrated into soltution



Item Alcatel OmniPCX Enterprise MX 1200

Chassis height 3 U (smallest one) 2 U

Maximum users 4000 IP stations 1200

Available telecom module slots 9 per chassis N/A

Call Processing Internal or IBM e-servers Internal

Call Control H.323v2, SIP SIP


Processor Internal or IBM e-servers 4 x IBM 440 GP

(3200 MIPS total)


Analog FXS circuits Yes 8 installed (s/w license)

Analog FXO circuits Yes N/A

BRI S/T circuits (voice or data) Yes N/A

BRI U circuits (voice or data) N/A N/A

T1/E1 circuits Yes 8 installed (s/w license)

PPP over T1 and E1 No Yes




VPN No No

Firewall No Yes

Ethernet switch No internal, 28 circuits

Ethernet uplink ? Dual 1000 Base-SX

Hard Disk Dual redundant Dual

Removable fan tray ? No




Voice mail delivered as email attachment Yes Yes

Analog lifeline support ? No

Hours of voice mail ? 400

Presence and Instant Messaging No MXIE

Management Web, difficult to use (BCR) GUI

NTP, DHCP, and TFTP servers No Yes





Voice XML support Yes Yes

Voice CODECs supported G.711, G.729a, G.723.1 G.711 (G.729 in 3Q03)

PC Based application for user Softphone MXIE






User interface for operators Yes MXIE

ACD groups Yes 64

Agents within ACD groups ? 64

Agent priorities within groups ? 4

User interface for ACD agents ? MXIE


Alcatel – IP Phones

• First Reflexes (USD 90)– Not sold with new line

• Easy Reflexes (USD 145)

• Premium Reflexes (USD 292)

• Advanced Reflexes (USD 396)• Older reflexes phones have to be

IP-enabled with extra software– Small fee they claim


Executive Phone, 1

Advanced Reflexes (USD 396) ZIP 4x4 (USD 400)




Hot key dialling Yes Yes

QoS Yes Yes


Encryption No Yes

Voice CODECs supported G711, G723.1, G729a G.711 (G.729 in 3Q03)




Redial Last number last 32 numbers

Memory for phone book No 100 numbers



Executive Phone, 2

Advanced Reflexes (USD 396) ZIP 4x4 (USD 400)

Hold button Yes Yes



DND button No Yes

LEDs 2 11

Graphical LCD Yes (2 x 40) Yes

LCD tilts No Yes



Protocol H.323, SIP SIP


Operating system Proprietary Linux

Date and time by NTP ? Yes


Calculator No Yes



Easy Reflexes (USD 145) ZIP 2 (USD 140)





QoS Yes Yes

Headset No (USD $100+) no (USD $100+)

Encryption No No

Voice CODECs supported G711, G723.1, G729a G.711 (A & µ), G.729


Line rate switch N/A N/A


Redial Last only last only

Memory for phone book No No




Easy Reflexes (USD 145) ZIP 2 (USD 140)

Hold button No (switch lines - put call on hold) Yes

Conference button No Yes

Transfer button Yes (function code) Yes

DND button No Yes

LEDs 2 2

Graphical LCD Yes (1x20) No

LCD tilts No N/A


Power over Ethernet IEEE 802.3af No

Protocol H.323, SIP SIP

Dial by SIP address No No




Calculator No No


Alcatel - Applications

• Contact Center– CCagent is a GUI for agents

• For OmniPCX Enterprise

– CCdistribution and supervision are packages for multimedia skill-based distribution and monitoring of incoming customer correspondence

– CCoutbound is an outbound call center package

• Genesys Suite 6– Complete contact center solution



Alcatel - Softphones

• 4980 Softphone– Older version of softphone

• WebSoftphone– New version of softphone– Distributed free of charge– XML based

• XML SDK offered at $4,469 for those who want to customize functions with OmniPCX



Avaya – Summary,1

• IP telephony systems– R300 remote office communicator– IP Office– IP 600– S8XX Media gateways and GXX Media servers

• Phones– IP Phones 46XX series– 802.11b Wireless IP Phone 3606– Softphone



Avaya – Summary,2

• Applications– Call Center software and Contact Center software– Unified Messenger– IP Agent Softphone



Avaya – Finding Information

• Easily found information on IP Office• Medium effort finding information on IP600• Very hard to find any detailed information on

the– S8XX Media gateways and GXX Media servers– Pretty young solution

• BCR tested 1.1 beta version of solution in Jan 2003



Avaya – R300 Remote office communicator

• R300 Remote office communicator• Only supports Definity call control

– No H.323

• Supports PSTN and WAN connections– T1/E1 PRI and CAS and Frame Relay

• Up to 25 digital stations + 2 analog


Avaya – IP Office “Family”

• IP Office 401, 403, 406 and 412• 412 is the newest box• Maximum 60 simultaneous VoIP

calls• Requires additional VCM module

to support VoIP• Expansion boxes required to add

support for analog, BRA and proprietary digital phones



Item Avaya IP Office 412 MX 250

Chassis height 1.5 U + other boxes 2 U



Call Processing Internal Internal

Call Control Proprietary, H.323v2 SIP

Operating System Proprietary Real Time Linux

Processor MotorolaIBM 440 GX (1000 MIPS)

405 GP (400 MIPS)8102 (3840 MIPS)


Analog FXS card Requires separate IP 400 box Octal planned 4Q03

Analog FXO card Quad Octal

BRI S/T card (voice or data) Quad Quad by 4Q03


Dual T1/E1 card Yes Yes

PPP over T1 and E1 No Must use X.21 or V.35 Yes




VPN ability No, separate box required 50 users by 4Q03

Firewall Yes Yes


Hard Disk Uses flash and external servers Dual swappable (RAID 1)

Removable fan tray N/A Yes

Power Supply N/A Single 24 V DC input Single

Voice mail ports 30 total VM + AA (External server) 12

Automated attendant ports 30 total VM + AA (External server) 12

Fax termination No 4Q03


Analog lifeline support No Yes

Hours of voice mailDepends on separate server with

Voice mail Pro installed 100


Management Multiple GUIs GUI

NTP, DHCP, and TFTP Servers DHCP and TFTP Yes




Call Detail Recording Yes, IP Office SMDR Yes, SQL database

Voice XML support No Yes


PC Based application for user Phone Manager MXIE



Operator groups Yes 16

Operators within operator groups Yes 64

Operator priorities within groups No 4

User interface for operators E-console MXIE

ACD groups 1 (separate software) 64

Agents within ACD groups 75 (5 supervisor) 64

Agent priorities within groups No 4

User interface for ACD agents Yes MXIE


Avaya – IP600

• Avaya – IP600• Converted Definity One system• Maximum of 240 phones per system

– IP phones – Analog phones

• 10 slot chassis– Base system 5 slots filled

• Two chassis can be cascaded• 64 systems can be networked together



Item Avaya IP600 MX 250

Chassis height 7U 2 U

Maximum users 240 devices 250


Call ProcessingRedundant call processing

modules (Win NT) Internal

Call Control Proprietary, H.323v2 SIP

Operating System Windows NT 4.0 Real Time Linux

ProcessorPentium + Motorola per

processor moduleIBM 440 GX (1000 MIPS)

405 GP (400 MIPS)8102 (3840 MIPS)


Analog FXS card 24 circuits Octal planned 4Q03

Analog FXO card Octal Octal

BRI S/T card (voice or data) Octal Quad by 4Q03

BRI U card (voice or data) Line side only N/A

Dual T1/E1 card No (single) Yes





VPN ability No, separate box required 50 users by 4Q03

Firewall No Yes

Ethernet uplink Single 10/100 Base-T Dual 10/100 Base-T

Hard Disk Dual 20 GB (on Processor boards) Dual swappable (RAID 1)



Voice mail ports 8 VM + AA 12

Automated attendant ports 8 VM + AA 12

Fax termination Yes 4Q03


Analog lifeline support Yes Yes

Hours of voice mail 50 100


Management Multiple GUIs (web + FAT app) GUI






Voice XML support No Yes


PC Based application for user IP Softphone MXIE


TAPI integration PC application No Yes




User interface for operators Yes, PC Console MXIE

ACD groups 1 64

Agents within ACD groups 50 64

Agent priorities within groups Yes (Centervu) 4



Avaya – Media servers and gateways

• G600 and G700 media gateways

• S8100, S8300, and S8700 media servers

• Combinations of the two needed to provide solutions– S8300 + G700 cover enterprises

from 40-450 stations– S8700 + G600 cover enterprises

up to 10,000 stations



Item S8700 + G600 MX 1200

Chassis height (2 chassis)4 U + 6 U 2 U

Maximum users 12000 IP stations 1200

Available telecom module slots 5 N/A

Call Processing S8700 Internal



Processor Pentium4 x IBM 440 GP

(3200 MIPS total)

–48 V battery back up No (UPS) Yes

Analog FXS circuits 24 circuits per card (G600) 8 installed (s/w license)

Analog FXO circuits 8 circuits per card (G600) N/A

BRI S/T circuits (voice or data) 8 circuits per card (G600) N/A

BRI U circuits (voice or data) Line side only (G600) N/A

T1/E1 circuits Single per card 8 installed (s/w license)




Item S8700 + G600 MX 1200

VPN No No

Firewall No Yes



Hard Disk 20 GB Dual


Power Supply ? Single



Voice mail delivered as email attachment ? Yes

Analog lifeline support Yes (G600) No



Management ? GUI

NTP, DHCP, and TFTP servers ? Yes


Avaya – IP Phones

• 4602 Phone (USD 170)

• 4612 Phone (USD 344)

• 4620 Phone (USD 411)

• 4624 Phone (USD 409)

• 4630 Phone (USD 799)

• Power supply– USD 40


Executive Phone, 1

Avaya 4620 (USD 411) ZIP 4x4 (USD 400)


Conferencing Yes 5 way



QoS Yes Yes


Encryption No Yes

Voice CODECs supported G.711 (A & µ), G.729a G.711 (G.729 in 3Q03)




Redial Last or last 6 last 32 numbers

Memory for phone book N/A speed dial only 100 numbers



Executive Phone, 2

Avaya 4620 (USD 411) ZIP 4x4 (USD 400)

Hold button Yes Yes



DND button No Yes

LEDs 4 11

Graphical LCD 168 x 132 pixel large display Yes

LCD tilts no Yes

Power supply ac adapter USD 40 extra ac adapter included


Protocol H.323v2 + proprietary SIP

Dial by SIP address N/A Yes




Calculator No Yes



Avaya 4602 (USD 170) ZIP 2 (USD 140)





QoS Yes Yes


Encryption No No

Voice CODECs supported G.711 (A & µ), G.729 G.711 (A & µ), G.729


Line rate switch Yes N/A



Memory for phone book Yes (integrated with system) No




Avaya 4602 (USD 170) ZIP 2 (USD 140)

Hold button Yes Yes



DND button No Yes

LEDs 2 2

Graphical LCD Yes (2 x 24) No

LCD tilts No N/A

Power supply ac adapter USD 40 extra ac adapter included

Power over Ethernet Yes No

Protocol Proprietary, H.323v2 SIP

Dial by SIP address N/A No




Calculator No No


Avaya – Wireless IP Phone

• 3606 Wi-Fi Phone (USD 730)• Very new product

– IEEE 802.11b– Very difficult to even find a picture to put on this slide– 6.4 oz– 2 hours talk time– 40 hours standby


Avaya – Call Center Applications

• Avaya – IP office– Compact Contact Center

• Up to 75 agents and 5 supervisors• Fully featured (USD 3650)

– 1 Supervisor – Reporting on 5 Agents – Unlimited Standard PC Wallboards – 1 Enhanced PC Wallboard

• Avaya Call Center (Definity call center)– Up to 5200 agents– Works with IP600

• Avaya Interaction Center– High end contact center with up to 10,000 agents– Multiple servers


Avaya – Unified Messenger

• IP Office– Supports only forwarding of VM as email attachment– Does NOT support fax termination

• Unified Messenger solution– Stand alone– Integrated with MS Exchange– MS Exchange compatible fax servers– Highly scalable– Not compatible with too many PBX systems


Avaya – Unified Messenger


Avaya – Softphone

• IP office “Phone Manager Pro” can be configured to operate as a softphone

• Also offer IP Softphone with following features– Multiple call appearances – one-button access to frequently used features

• Conference, Transfer, Hold, Mute, Redial

– Lightweight Directory Access Protocol client– Password protected login sessions – G.711, G.729a, G.723.1a audio voice CODECs


Cisco – ICS 7750,1

• Cisco’s “All in one” solution– ICS 7750

• 10 slot chassis– 6 universal slots– 1 slot for switching card– 1 slot for alarm processing card– 2 slots for power supplies

• External switch to connect to Ethernet devices



• System Processing Engine card– Typically dual; leaving only 4 universal

slots– Call manager software– Web based management software– Unity application software

• Runs under Windows 2000



• Average cost of phones– 7960 is USD 500– 7905G is USD 165– 7902 is USD 130 (new)

• Choice of colours for phones:– Grey, grey or even (you’ve guessed it)

grey

http://www.nts.at/index.php/imagecatalogue/imageview/139/?RefererURL=/article/articleview/59/1/13/



Item Cisco ICS 7750 MX 250

Chassis height 9 U 2 U



Call Processing SPE card Internal

Call Control SCCP, H.323, MGCP SIP

Operating System Windows 2000 Real Time Linux

Processor700-MHz Pentium III IBM 440 GX (1000 MIPS)

405 GP (400 MIPS)8102 (3840 MIPS)


Analog FXS card 8 or 16 port versions (ASI card) Octal planned 4Q03

Analog FXO card 2 dual VIC cards per larger card Octal

BRI S/T card (voice or data) 2 dual VIC cards per larger card Quad by 4Q03

BRI U card (voice or data) 2 dual VIC cards per larger card n/a

Dual T1/E1 card Yes (separate cards) Yes

PPP over T1 and E1 Yes Yes




VPN ability Yes 50 users by 4Q03

Firewall Yes Yes


Hard Disk Dual (Mirroring) Dual swappable (RAID 1)

Removable fan tray Yes Yes

Power Supply Dual Single

Voice mail ports 24 12

Automated attendant ports 10 12

Fax termination Yes 4Q03


Analog lifeline support No Yes

Hours of voice mail 24 or 40 GB drive 100


Management SNMP, CLI, Web GUI





Call Detail Recording Yes, SQL database Yes, SQL database


Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (G.729 in 3Q03)

PC Based application for user Cisco Personal Assistant MXIE



Operator groups 32 16

Operators within operator groups 16 64

Operator priorities within groups none 4

User interface for operators Call Manager Attendant Console MXIE

ACD groups 1 per IP ICD 64

ACDs within ACD groups 75 64

ACD priorities within groups Yes 4

User interface for ACD agents IP ICD Agent Desktop MXIE




Chassis height 9 U 2 U


Available telecom module slots 5 N/A

Call Processing SPE card Internal

Call Control SCCP, H.323, MGCP SIP

Operating System Windows 2000 Real Time Linux

Processor 700-MHz Pentium III4 x IBM 440 GP

(3200 MIPS total)

–48 V battery back up no yes

Analog FXS circuits 8 or 16 port versions (ASI card) 8 installed (s/w license)

Analog FXO circuits 2 dual VIC cards per larger card N/A

BRI S/T circuits (voice or data) 2 dual VIC cards per larger card N/A

BRI U circuits (voice or data) 2 dual VIC cards per larger card N/A

T1/E1 circuits Yes (separate cards, dual) 8 installed (s/w license)





VPN Yes No

Firewall Yes Yes

Ethernet switch external internal, 28 circuits

Ethernet uplink Dual 10/100 Base-T Dual 1000 Base-SX

Hard Disk Dual (Mirroring) Dual

Removable fan tray Yes No

Power Supply Dual Single


Automated attendant ports 10 48


Analog lifeline support No No

Hours of voice mail 24 or 40 GB drive 400


Management SNMP, CLI, Web GUI

NTP, DHCP, and TFTP servers Yes Yes




Call Detail Recording Yes, SQL database Yes, SQL database


Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (A & µ)

PC Based application for user Personal Assistant MXIE



Operator groups 32 16

Operators within operator groups 16 64

Operator priorities within groups none 4

User interface for operators Call Manager Attendant Console MXIE

ACD groups 1 per IP ICD 64

ACDs within ACD groups 75 64

ACD priorities within groups Yes 4

User interface for ACD agents IP ICD Agent Desktop MXIE


Executive Phone, 1

Cisco 7960 (USD 400) ZIP 4x4 (USD 400)

Call appearances 6 x 2 4




QoS Yes Yes


Encryption No Yes

Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (G.729 in 3Q03)


Line rate switch No Yes



Memory for phone book complex easy: 100 numbers



Executive Phone, 2

Cisco 7960 (USD 400) ZIP 4x4 (USD 400)

Hold button No (menu and soft keys) Yes

Conference button No (menu and soft keys) Yes

Transfer button No (menu and soft keys) Yes

DND button No (menu and soft keys) Yes

LEDs 4 11

Graphical LCD Yes, low contrast Yes, high contrast

LCD tilts no Yes

Power supply ac adapter optional (USD $80) ac adapter included

Power over Ethernet proprietary IEEE 802.3af

Protocol Skinny, SIP (optional) SIP



Date and time by NTP Yes Yes


Calculator No Yes



Cisco 7905G (USD 165) ZIP 2 (USD 140)




Hot key dialling Yes No

QoS Yes Yes


Encryption No No

Voice CODECs supported G.711 (A & µ), G.729 G.711 (A & µ), G.729









Cisco 7905G (USD 165) ZIP 2 (USD 140)

Hold button No (menu and soft keys) Yes

Conference button No (menu and soft keys) Yes

Transfer button No (menu and soft keys) Yes

DND button No (menu and soft keys) Yes

LEDs 3 2

Graphical LCD Yes No

LCD tilts No N/A

Power supply ac adapter optional (USD $80) ac adapter included

Power over Ethernet proprietary No

Protocol Skinny, H.323, SIP SIP

Dial by SIP address Yes No




Calculator No No


Price Comparison 25 Users, 1

Cisco ICS 7750

Chassis, SPE200 (w/512MB), S77A SW, SSP, SAP, PS & DOC-CD includes one processor and PSU $11,995

Analog Station Interface module (octal) $2,625

Windows 2000 for SPE $130

Cisco Call Manager software for SPE $4,956

Cisco Unity for 25 Users $3,468

25 Cisco 7960 @ $400 (price is variable, up to $650) $10,000

USD $33,174



MX250

MX250, 5 users, no analog or PCM, one HDD $5,200

Analog FXO. 8 circuits of subscriber side interface $800

Add 25 users $5,000

25 ZIP 4x4 IP Phone @ $400 $10,000

USD $21,000



Cisco ICS 7750


Multiservice Route Processor (MRP) $2,849

2-Port RJ-48 Multiflex Trunk E1 $3,200

Windows 2000 for SPE $130

Cisco Call Manager software for SPE $4,956


200 Cisco 7960 IP Phone @ $400 (price is variable, up to $650) $80,000

USD $118,637



MX250

MX250, 5 users, no analog or PCM, one HDD $5,200

PCM (T1 or E1). 2 circuits voice or data, subscriber side or exchange side $1,800

Add 200 users $30,000

200 ZIP 4x4 @ $400 $80,000

USD $117,000



Cisco ICS 7750


Multiservice Route Processor (MRP) $2,849

2-Port RJ-48 Multiflex Trunk E1 x 2 $6,400

Windows 2000 for SPE x 2 $260

Cisco Call Manager software for SPE x 2 $9,952


500 Cisco 7960 IP Phone @ $389 (price is variable, up to $650) $194,500

USD $266,274



MX1200

MX1200, 25 users, single T1 or E1 $20,000

Add one T1 or E1 circuit (maximum of seven additional per system) x 3 $3,000

Add 500 users $65,000

500 ZIP 4x4 @ $330 $165,000

USD $253,000


Mitel – Summary,1

• IP telephony systems (Integrated Communications Platforms)– ICP 3050– ICP 3100– ICP 3340– ICP 3300 and OPS manager (Element

Management System)



Mitel – Summary,2

• IP Phones– 5201– 5205– 5215– 5220 (6010 Teleworker)– 5230– 5240– Symbol MiNet Wireless phone



Mitel – Summary,3

• Applications– Your Assistant (Softphone)– Teleworking– Mitel Networks 6000 Managed Application Server

• Firewall, NAT, VPN

– Conferencing solution– Unified Messaging– ACD– Contact Center



Mitel – Finding Information

• Website very well designed• A lot of information readily available

– Except for ICP 3340

• Very hard to find pricing information on phones



Mitel – ICP 3050,1

• Scales from 1 to 10 users • Runs on Linux• Web interface for configuration• SIP based• requires external gateway for PSTN access• 802.11 wireless gateway (PCI card, option)


Mitel – ICP 3050,2

• Email & web server• Print server• AA and voicemail • Router with Firewall, NAT and

VPN• USD 2500 for 3 people

including 3 low end phones• 5055 SIP phone goes with this

system


Mitel – ICP 3100

• Scales from 1 to 50 users – Up to 55 IP Phones and 10 analog

phones– Controller Unit

• Requires additional units to expand beyond 8 IP Phones

– Web interface for configuration



Item Mitel ICP 3100 MX 250

Chassis height 1.5 U + 1 U (expansion) 2 U

Maximum users Under 50 250


Call Processing Internal (controller) Internal

Call Control Proprietary (claim SIP) SIP

Operating System VxWorks Real Time Linux

Processor PowerPC8060, 50MHz clockIBM 440 GX (1000 MIPS)

405 GP (400 MIPS)8102 (3840 MIPS)


Analog FXS card 10 circuits maximum Octal planned 4Q03

Analog FXO card 8 lines per system Octal

BRI S/T card (voice or data) Yes Quad by 4Q03

BRI U card (voice or data) No N/A

Dual T1/E1 card No Yes





VPN ability No 50 users by 4Q03

Firewall No Yes

Ethernet uplink Single Dual 10/100 Base-T

Hard Disk 4GB Single Dual swappable (RAID 1)








Hours of voice mail 150 (must be compressed) 100


Management Web GUI






Voice XML support No, separate package Yes

Voice CODECs supported G.711, G.729 G.711 (G.729 in 3Q03)

PC Based application for user Yes, Softphone MXIE


TAPI integration PC application ? Yes




User interface for operators Yes, and hard console MXIE

ACD groups Later this year 64

Agents within ACD groups Later this year 64

Agent priorities within groups Later this year 4

User interface for ACD agents Later this year MXIE


Mitel – ICP 3340 (scaled down 3300)

• Scales from 1 to 99 users – Not much information on this product – Launched over a year ago

• Differences from 3100– Up to 88 analog FXS ports (ASU expansion

units)– Up to 16 FXO ports– Up to 20 voicemail ports– System failure transfer

• FXO shorts to FXS

– Optional ACD up to 50 agents


Mitel – ICP 3300

• Two models– 250 (for 250 users)– 700 (for 700 users)

• Other units (1 U each)– Universal Network Services

Unit• For dual T1 or E1

– R2 Network Services Unit– BRI Network Services Unit– Universal Analog Services

Unit (FXO, FXS, Lifeline)– Analog Services Unit (FXS)



Item Mitel ICP 3300-250 MX 250



Available telecom module slots Uses separate 1U boxes 3




ProcessorMotorola 8260

133 MHzIBM 440 GX (1000 MIPS)

405 GP (400 MIPS)8102 (3840 MIPS)


Analog FXS card UASU 16, ASU 24 Octal planned 4Q03

Analog FXO card UASU card ( 4 circuits) Octal

BRI S/T card (voice or data) 15 circuits per BRI NSU Quad by 4Q03


Dual T1/E1 card Yes UNSU Yes






Firewall No Yes

Ethernet uplink Single Dual 10/100 Base-T

Hard Disk Single 20 GB Dual swappable (RAID 1)







Analog lifeline support Yes Yes

Hours of voice mail What they can fit on 20GB 100

Presence and Instant Messaging Yes Yes

Management Web based, or EMS GUI







Voice CODECs supported G.711, G.729 G.711 (G.729 in 3Q03)

PC Based application for user Yes, Your Assistant MXIE

Call Handling Rules Yes, Your Assistant Yes





User interface for operators IP console MXIE

ACD groups 64, additional cost 64

Agents within ACD groups 150, additional cost 64

Agent priorities within groups Yes, additional cost 4







Available telecom module slots Uses separate 1U boxes N/A




ProcessorMotorola 8260

133 MHz 4 x IBM 440 GP

(3200 MIPS total)

–48 V battery back up No yes

Analog FXS circuits UASU 16, ASU 24 8 installed (s/w license)

Analog FXO circuits UASU card ( 4 circuits) N/A

BRI S/T circuits (voice or data) 15 circuits per BRI NSU N/A

BRI U circuits (voice or data) N/A N/A

T1/E1 circuits Yes UNSU 8 installed (s/w license)





VPN No No

Firewall No Yes


Ethernet uplink Single Dual 1000 Base-SX

Hard Disk Single 20 GB Dual

Removable fan tray N/A No





Analog lifeline support Yes No

Hours of voice mail What they can fit on 20GB 400

Presence and Instant Messaging Yes, Your Assistant MXIE

Management Web based, or EMS GUI

NTP, DHCP, and TFTP servers Yes Yes






Voice CODECs supported G.711, G.729 G.711 (A & µ)

PC Based application for user Yes, Your Assistant MXIE

Call Handling Rules Yes, Your Assistant Yes





User interface for operators IP console MXIE

ACD groups 64, additional cost 64

ACDs within ACD groups 150, additional cost 64

ACD priorities within groups Yes, additional cost 4



Mitel – Summary,2

• IP Phones– 5201

– 5205

– 5215

– 5220


Mitel – Summary,2

• IP Phones – 5230

– 5240• Web browsing• IrDA for PDA synch

– 5310 Conference phone

– Symbol MiNet Wireless phone


Mitel – Wireless IP Phone

• Symbol phone (USD 699 list)• H.323 and proprietary MiNet protocol• IEEE 802.11b• 5.5 oz• 3 hours talk time• 30 hours standby


Executive Phone, 1

Mitel 5240 (USD ?) ZIP 4x4 (USD 400)





QoS Yes Yes

Headset no (USD $100+) included

Encryption No Yes

Voice CODECs supported G.711, G.722, G.729 G.711 (G.729 in 3Q03)




Redial last 10 numbers last 32 numbers

Memory for phone book 50 numbers 100 numbers



Executive Phone, 2

Mitel 5240 (USD ?) ZIP 4x4 (USD 400)

Hold button Yes Yes

Conference button No, softkey Yes

Transfer button No, softkey Yes

DND button Yes (must be programmed) Yes

LEDs 2 11

Graphical LCD 320 x 240 with backlight Yes

LCD tilts No Yes



Protocol Proprietary, promise SIP SIP





Calculator No Yes



Mitel 5201 (USD ?) ZIP 2 (USD 140)





QoS Yes Yes


Encryption No No

Voice CODECs supported G.711 G.711 (A & µ), G.729









Mitel 5201 (USD ?) ZIP 2 (USD 140)

Hold button Yes Yes


Transfer button No Yes

DND button No, feature code Yes

LEDs 1 2

Graphical LCD No No

LCD tilts N/A N/A


Power over Ethernet IEEE 802.3af No

Protocol Proprietary, promise SIP SIP





Calculator No No


Mitel – Your Assistant (Softphone)

• Works with the ICP 3300• Additional license


Mitel – Teleworking

• Upgraded 5220 phone and Managed Application Server (MAS)– Requires MAS

• Phone provides VPN connectivity for itself and PC behind it– No Firewall or NAT on phone though

• Phone uses – Secure RTP and CAST-128 Encryption (RFC 2144)– G.729 compression


Mitel – 6000 MAS

• Managed Application Server (5 – 500 people)• Firewall• VPN between sites and with clients• File and print services• Corporate e-mail system with virus protection• Domain registration and hosting• Web server• Secure remote management• Starting price is USD 2500


Mitel – Conferencing

• Have video conferencing equipment– In addition to the IP conferencing

phone– Works with the ICP 3300– In future will integrate with Your

Assistant


Mitel – Other Applications

• Unified Communications– Additional cost– Supports

• Lotus Notes, Novell GroupWise, MS Exchange 5.5 and Exchange 2000

• ACD and call center– Broken down into many individual packages

• ACD, Intelligent Queuing, Contact Center scheduling etc

– Fairly comprehensive offering


Nortel

• IP telephony systems– That look like PCs and Printers!

– BCM (Business Communications Manager)

– Succession CSE 1000• Call Server• Signaling Server• Media Gateway (shown)


Nortel

• Phones– i2002

– i2004

– i2050 (soft phone)

• Applications– Call Pilot Unified Messaging – Symposium express call center– Symposium Call Center


Nortel

• Finding Information– Information was not easily found– A lot of “useless” information on web site

• Inadequate product briefs

– Datasheets for phone do not mention SIP– Did have a online price quote system


Feature Comparison MX250,1

Item BCM MX 250

Chassis height Same as a cheap PC 2 U

Maximum users96 “non IP” + 58 IP or

80 “non IP” + 70 IP 250


Call Processing Runs on PC Internal

Call Control Proprietary SIP

Operating System NT 3.51 (Not Supported by MS) Real Time Linux

ProcessorPIII 700 MHz


–48 V battery back up N/A Yes

Analog FXS card Yes Octal planned 4Q03

Analog FXO card Yes Octal

BRI S/T card (voice or data) Quad Quad by 4Q03


Dual T1/E1 card Yes Yes



Feature Comparison MX250,2

Item BCM MX 250

VPN ability Yes 50 users by 4Q03

Firewall Yes Yes

Ethernet uplink Yes Dual 10/100 Base-T

Hard Disk Yes Dual swappable (RAID 1)

Removable fan tray No Yes


Voice mail ports 20 VM + AA 12

Automated attendant ports 20 VM + AA 12

Fax termination Yes, costs extra 4Q03



Hours of voice mail What the drive will fit 100


Management Web GUI




Item BCM MX 250


Voice XML support Voice XML IVR sold separately Yes

Voice CODECs supported G.711, G.729a/b, G.723.1 G.711 (G.729 in 3Q03)

PC Based application for user Yes MXIE






User interface for operators Yes, Attendant Console MXIE

ACD groups Yes, costs extra 64

Agents within ACD groups Yes, costs extra 64

Agent priorities within groups Yes, costs extra 4

User interface for ACD agents Yes, costs extra MXIE



Item Nortel Succession CSE MX 1200

Chassis height 3 U (call server + signaling server) 2 U

Maximum users 1000 per system (10K total) 1200

Available telecom module slots 4 media gateways with 4 slots N/A




Processor Motorola 680404 x IBM 440 GP

(3200 MIPS total)

–48 V battery back up No yes

Analog FXS circuits Yes 8 installed (s/w license)

Analog FXO circuits Yes N/A

BRI S/T circuits (voice or data) ? N/A

BRI U circuits (voice or data) No N/A

T1/E1 circuits Yes 8 installed (s/w license)





VPN No No

Firewall No Yes

Ethernet switch No, external internal, 28 circuits


Hard Disk ? Dual


Power Supply ? Single



Voice mail delivered as email attachment ? Yes

Analog lifeline support ? No


Presence and Instant Messaging ? MXIE

Management ? GUI

NTP, DHCP, and TFTP servers ? Yes





Voice XML support ? Yes

Voice CODECs supported ? G.711 (A & µ)

PC Based application for user ? MXIE

Call Handling Rules ? Yes

TAPI integration PC application ? Yes





ACD groups ? 64

ACDs within ACD groups ? 64

ACD priorities within groups ? 4

User interface for ACD agents ? MXIE


Nortel – IP Phones

• i2002 (USD 325)

• i2004 (USD 450)

• i2050 Softphone (USD ~199)– Requires USB Audio Kit (USD 349)– Similar feature set to i2004


Executive Phone, 1

Nortel i2004 (USD 450) ZIP 4x4 (USD 400)





QoS With Nortel Switch Yes (Standard)

Headset no (USD $100+) Included

Encryption No Yes

Voice CODECs supported G.711, G.723.1,G.729a/b G.711 (G.729 in 3Q03)




Redial Last only (or use log) Last 32 numbers

Memory for phone book 16 100 numbers



Executive Phone, 2

Nortel i2004 (USD 450) ZIP 4x4 (USD 400)

Hold button Yes Yes


Transfer button No Yes

DND button No Yes

LEDs 4 11

Graphical LCD 8 line x 24 characters Yes

LCD tilts No (entire phone) Yes


Power over Ethernet Yes (With Nortel Switch) IEEE 802.3af

Protocol MGCP and H.323 SIP

Dial by SIP address No Yes




Calculator No Yes


Nortel – i2050 Softphone


Nortel – Wireless IP Phone

• Netvision (Symbol phone – USD 699 list)

• H.323 • IEEE 802.11b• 5.5 oz• 3 hours talk time• 30 hours standby


Pingtel Summary

• Phone systems– SIPxchange

• Phones– Xpressa

• Applications– Instant Xpressa soft phone

http://www.pingtel.com/pr_sipx_overview.jsp



Item SIPxchange MX 250

Chassis height 3 SUN LX50 servers (3 U total) 2 U

Maximum users ? 250

Available telecom module slots N/A 3


Call Control SIP SIP

Operating System Red Hat Linux Real Time Linux

Processor2 Intel Pentium III


–48 V battery back up N/A Yes

Analog FXS card 3rd party gateway required Octal planned 4Q03

Analog FXO card 3rd party gateway required Octal

BRI S/T card (voice or data) 3rd party gateway required Quad by 4Q03


Dual T1/E1 card 3rd party gateway required Yes

PPP over T1 and E1 3rd party router required Yes





Firewall No Yes


Hard Disk Dual swappable (RAID 1) Dual swappable (RAID 1)







Analog lifeline support N/A Yes


Presence and Instant Messaging Yes Yes

Management GUI GUI







Voice CODECs supported G.711, G.729, GIPS G.711 (G.729 in 3Q03)

PC Based application for user ? MXIE

Call Handling Rules ? Yes






ACD groups No 64

ACDs within ACD groups No 64

ACD priorities within groups No 4

User interface for ACD agents No MXIE


Executive Phone, 1

Xpressa (USD 599) ZIP 4x4 (USD 400)





QoS Yes Yes


Encryption No Yes

Voice CODECs supported G.711, G.729, GIPS G.711 (G.729 in 3Q03)


Line rate switch N/A Yes


Redial Yes last 32 numbers

Memory for phone book Yes easy: 100 numbers

Indication of called party Yes Yes


Executive Phone, 2

Xpressa ZIP 4x4 (USD 400)

Hold button Yes Yes



DND button No Yes

LEDs 1 11

Graphical LCD Yes, graphical Yes, high contrast

LCD tilts No Yes



Protocol SIP SIP





Calculator No Yes



No offering from Pingtel ZIP 2 (USD 140)

Call appearances N/A 2

Conferencing N/A 3 way

Speaker mode, full duplex with AEC N/A No

Hot key dialling N/A No

QoS N/A Yes

Headset N/A no (USD $100+)

Encryption N/A No

Voice CODECs supported N/A G.711 (A & µ), G.729

Ethernet circuits N/A 1


Deployment with DHCP & TFTP N/A Yes

Redial N/A last only

Memory for phone book N/A No

Indication of called party N/A No



No offering from Pingtel ZIP 2 (USD 140)

Hold button N/A Yes

Conference button N/A Yes

Transfer button N/A Yes

DND button N/A Yes

LEDs N/A 2

Graphical LCD N/A No

LCD tilts N/A N/A

Power supply N/A ac adapter included

Power over Ethernet N/A No

Protocol N/A SIP


Operating system N/A proprietary

Date and time by NTP N/A Yes

Instant Message N/A No

Calculator N/A No


Shoreline – Summary,1

• IP telephony systems– Distributed Architecture

• ShoreGear-12 Analog FXS • ShoreGear-24 Analog FXS• ShoreGear-T1 • ShoreGear-E1 • ShoreGear-Teleworker

• Phones– ShorePhone AP 100 Analog phone

ShorePhone AP110 Analog phoneShorePhone IP 100 MGCP phone


Shoreline – Summary,2

• Software Applications– Desktop applications

Personal Call Manager

Operator Call Manager

Agent Call Manager

Supervisor Call Manager

– Management applicationsShoreWare Director


Shoreline – State of Company

• Major layoff in January– To get round of 10.75 million– Down to 75 people– Focusing on improving call center package


Shoreline – Finding information

• Product information is readily available on website

• No price information on website


ShoreGear-12

• Scalable to 2400 ports (200 switches)• Connects to IP network with single 10/100M

Ethernet port• 12 analog ports - all universal telephone/ trunk

ports• Analog trunk interface: loop start or wink start • Analog telephones including CLASS feature

phones with Caller ID Name and Number and Message Waiting

• Power fail transfer


ShoreGear-12 vs. MX250, 1

Shoreline ShoreGear-12 MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 12 analog 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control analog SIP VxWorks RTOSAnalog FXS card Internal Octal by Q4 fax and modemAnalog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes



Shoreline ShoreGear-12 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 0 100Presence and Instant Messaging No Yes


ShoreGear-24

• Scalable to 4800 ports (200 switches)• Connects to IP network with single

10/100M Ethernet port• 24 analog ports - 8 universal telephone /

trunk ports and 16 telephone ports• Analog trunk interface: loop start or wink

start • Analog telephones including CLASS

feature phones with Caller ID Name and Number and Message Waiting

• Power fail transfer



Shoreline ShoreGear-24 MX 250 CommentsItemChassis height 2U 2 U rackmountable, stackableMaximum devices 120 IP, 24 analog 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control MGCP SIP VxWorks RTOSAnalog FXS card Internal Octal by Q4 fax and modemAnalog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes



Shoreline ShoreGear-24 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 0 100Presence and Instant Messaging No Yes


ShoreGear-T1


Ethernet port• 24/23 B+D 1.544 Mbps• loop start, wink start, or PRI• Caller ID, DID, DNIS, and ANI• VoIP gateway for legacy PBXs


ShoreGear-T1 vs. MX250, 1

Shoreline ShoreGear-T1 MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control MGCP SIP VxWorks RTOSAnalog FXS card No Octal by Q4Analog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes


ShoreGear-T1 vs. MX250, 2

Shoreline ShoreGear-T1 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support No YesHours of voice mail 0 100Presence and Instant Messaging No Yes


ShoreGear-Teleworker


Ethernet port• 4 analog ports - all universal telephone /

trunk ports• Remote user and home office


ShoreGear-Teleworker vs. MX250, 1

Shoreline ShoreGear-Teleworkwer MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 4 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control analog SIP VxWorks RTOSAnalog FXS card No Octal by Q4Analog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes


ShoreGear-Teleworker vs. MX250, 2

Shoreline ShoreGear-Teleworker MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support No YesHours of voice mail 0 100Presence and Instant Messaging No Yes


Shoreline – Phones,1

• Shorephone AP100– Analog phone– LCD 5 x 20– 7 chars. x 6 soft key labels– “cost effective”, “professional looking”– No headset port


Shoreline – Phones, 2

• Shorephone AP110– Analog phone– LCD 5 x 20– 7 chars. x 6 soft key labels– 2,5 mm headset port


Shoreline – Phones, 3

• Shorephone IP100 – Polycom phone– IP phone– LCD 3 x 19– 6 chars. x 4 soft key labels– 3 call appearances


Shorephone AP100, 1

Shorephone AP100 (USD ?) ZIP 2 (USD 140)


Conferencing No 3 way



QoS N/A Yes

Headset No (USD $100+) no (USD $100+)

Encryption No No

Voice CODECs supported N/A G.711 (A & µ), G.729



Deployment with DHCP & TFTP N/A Yes

Redial Last 10 numbers last only

Memory for phone book 200 numbers (speed dial) No



Shorephone AP100, 2

Shorephone AP100 (USD ?) ZIP 2 (USD 140)

Hold button ? Yes

Conference button ? Yes

Transfer button ? Yes

DND button ? Yes

LEDs ? 2

Graphical LCD Yes, 100 x 35 pixels grayscale No

LCD tilts no N/A


Power over Ethernet No No

Protocol Analog SIP

Dial by SIP address No No

Operating system ? proprietary



Calculator No No


Shorephone AP110

• Just an AP100 with a 2,5mm headset port!


Shorephone IP100, 1

Shorephone IP100 (?) ZIP 4x4 (USD 400)





QoS Yes Yes


Encryption No Yes

Voice CODECs supported G.711 (A & µ), G.729A(AnnexB) G.711 (G.729 in 3Q03)

Ethernet circuits 1 Uplink, 1 Downlink 4


Deployment with DHCP & TFTP ? Yes


Memory for phone book “Unlimited” 100 numbers



Shorephone IP100, 2

Shorephone IP100 (?) ZIP 4x4 (USD 400)

Hold button Yes Yes



DND button ? Yes

LEDs 0 11

Graphical LCD Yes Yes, high contrast

LCD tilts No Yes


Power over Ethernet IEEE 802.3af,Cisco-In-Line option IEEE 802.3af

Protocol MGCP SIP





Calculator No Yes


Shoreline – Desktop Applications

• Personal Call Manager– Call Handling Rules– Integrated messaging (voicemail and email in

Outlook)

• Operator Call Manager– Soft operator console

• Agent Call and Supervisor Call Managers– For ACD applications


Shoreline – Management Applications

• ShoreWare Director– Manages the entire distributed solution– Web based– Plug and play distribution of boxes– Easy to use – according to reviews


Siemens — IP Telephony Systems

• HiPath 3000 (19”)– targets SME– survivability for HiPath 5000– standalone models for 20 to 500 users

• HiPath 5000– targets SME– pure IP PBX– CoreNetIP (H.323 flavor)

• HiPath 4000– large enterprises– hybrid IP PBX


Siemens — HiPath 3000 SMG series

• New product• “Survivable Media Gateway”• Branch Survivability for HiPath 5000• Three choices

– HiPath 3300 SMG (96 users)– HiPath 3500 SMG (192 users)– HiPath 3700 SMG (500 users)


Siemens — HiPath 5000 series

• Enterprise Softswitch– Uses RG 2500 gateway (no TDM interface)

• ISDN PRA or BRA

• Choice of servers– HiPath 5500 is NT server

• networks together HiPath 3000 for 2000 users– using Real-time Services Manager (RSM)

– HiPath 5300 is 1U box with embedded OS• standalone for up to 300 users

• Requires call processing software


Siemens — HiPath 4000 series

• HiPath 4300– supports 2000 users – proprietary server– up to 40 distributed access points

• HiPath 4500– supports 12,000 users – proprietary server– up to 83 distributed access points

• HiPath 4900– supports 30,000 users – proprietary server– up to 249 distributed access points


Siemens — IP Phones

• OptiPoint 400– SIP, H.323, CoreNet IP

• OptiPoint 600– SIP, H.323, CoreNet IP, WAP, HTTP– TAPI, USB

• OptiPoint 100 Advanced– SIP– DISCONTINUED


Siemens — OptiClient 130 Softphone

• Win 98, 2000, ME, XP• Proprietary call control• OptiHandset on USB• OptiKeyboard

– with microphone, speakers, handset & cradle

• 3 GUI windows– Phone– EasyCom– Office


Siemens — Applications, 1

• ComScendo– announced Mar 2003

• positioned as platform independent control software

– Admin software• HiPath 3000, 4000, or 5000



• Call Center– ProCenter Entry for HiPath 3000, 4000

• informal call center

– ProCenter Standard for HiPath 3000, 4000• mid to large size call center

– ProCenter Advanced for HiPath 4000• mid to large size call center

• integrate web based apps

– ProCenter Compact for HiPath 3000• small to med call center

• 64 agents, 30 groups, 8 supervisors



• Unified Messaging (HiPath Xpressions)– proprietary CTI links to their PBXs– requires fax server & Exchange server

• Voicemail (HiPath Xpressions Compact)– 8 port or 24 port card inside HiPath 3000– 500 mailboxes

• 100 hour memory• 2 to 20 min messages and 8 min max greeting

– includes auto attendant

• CDR, monitoring (MetaManagement_• Call Center (ResumeRouting)


Siemens — Network Diagram


Siements HiPath 3000 vs MX250

HiPath 3000 MX 250 CommentsItemChassis height 4 U 2 UMaximum devices per box 500 250Maximum devices per system 2000 (with HP5000) 1000Available telecom module slots 0 3Call Processing ? InternalCall Control Proprietary, H.323 SIP Siemens SIP 4QAnalog FXS card ? Octal by Q4Analog FXO card ? OctalBRI S/T card Yes Quad by Q4BRI U card Yes NoSingle T1 card ? NoSingle E1 card ? No


Siemens — Pricing

• HiPath 3000—$375–$525 per port



• OptiPoint 400 IP phone—$440

Competition Analysis. reference only check for update2 Competition.

Documents

Transcript of Competition Analysis. reference only check for update2 Competition.