Competencies That Leaders Should Covet

Competencies to Covet

Leaderships’ role is bring the right “human essence” to the

organizationDiscover these competencies in people and gather them around

you…

Competencies to Covet

Lifelong learner – if you’re not learning, how can you continue to add value to the organization? Find those

with a track record of learning.

“Infection” agent – some people have the innate passion to get others on

the bandwagon. Get ‘em on board.

Competencies to Covet

Apologizer – Customer loyalty-building after a service screw-up begins with “I’m

sorry”. Find people who are ok with saying it.

Human being “lover” – Creating WOW! For customers requires serving

people in amazing ways. Look for people who are born to serve others.

Competencies to Covet

High pain tolerant – greatness comes with pain along the way; you need

people with tough skin.

Successful failure – success = doing a lot of imperfect stuff FAST! Failure along the way is a neccesity.

Look for a track record of tries.

Competencies to Covet

Raconteur – Stories bring everything to life, painting pictures of what success looks like. Get people who can light up their eyes.

Descrambler – Execution is complex and requires someone who can simplify what

has to be done for others. Find a “dumb down” artist.

Competencies to Covet

Connector – Broken customer promises occur when processes are

broken. Delivering anything requires people who can work well with others.

First responder – “Shit happens” to any plan. You need people who can bring their “A” game when recovery is critical.

Competencies to Covet

Chillax-er – Some people are terrific at responding under pressure; cover the

mellow ones.

Nano-inch seeker – Progress occurs inch-by-inch; there is no silver

bullet. Find people who are relentless at getting an inch of progress fast.

Wrap up – An Invitation

• bedifferentorbedead.com• Blog Articles on Strategy, Leadership, Sales, Service, Marketing (and other stuff)• Connect and Engage • Slideshare.net/royosing

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BE DiFFERENT Series

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BE DiFFERENT Series

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