COMPANY UPDATE & FINANCIAL HIGHLIGHTS

7 May 2013

28th Annual General Meeting

More than 2.1mn broadband customers in total, a growth of 7.4%

customers grew to more than 482,000, takeup rate >35%

FY 2012 Highlights

Achieved all Headline KPI’s for 3rd consecutive year

Maintained Broadband Leadership:

2

Headline KPI

FY2012 Achievement

Stronger Revenue Growth

5% 9%

Normalised EBITDA Margin

32% 32%

Higher Customer Satisfaction Index 72 >72

TM Provides Amongst Highest Return to Shareholders

1 For the period since demerger (25/4/2008 to 6/5/2013)

1 2 3

1

Source: Bloomberg

3

Dividend payout exceeded RM700mn in 2012

9,151 9,994

2012 2011

635 881

556

383

2011 2012

Operational Non-Operational

3,086 3,108 3,232 3,195

Reported EBITDA

Normalised EBITDA

2011 2012

Financial Highlights

Total Revenue

RM mn RM mn

+38.7%

1,191 1,264

RM mn

+4.7% +6.1%

Positive growth across the board

EBITDA PATAMI

4

+2.8%

+9.2%

2012 2011

Voice 44%

Data 20%

Internet 19%

Others 17%

1,653 2,001 2,372

2010 2011 2012

1,754 2,013 2,205

2010 2011 2012

3,863 3,734 3,706

2010 2011 2012

Voice Data Internet

RM mn RM mn RM mn

2012 2011

5

Revenue

+18.5%

2010

TM 28h AGM 7 May 2013

Strong growth in Internet and Data revenue

Voice 41%

Data 22%

Internet 22%

Others 15%

Voice 37%

Data 22%

Internet 24%

Others 17%

+21.1% +9.5% +14.8% -0.7% -3.3%

4,334 4,112 3,876

33 237 483

0

1,000

2,000

3,000

4,000

5,000

2010 2011 2012 DEL Unifi

1,680 1,686 1,583

33 237 483

0

500

1,000

1,500

2,000

2,500

2010 2011 2012

Streamyx Unifi Net adds (in thousand)

Broadband and Fixed Line customers

Total Broadband Customers

In thousand

In thousand

1,713

4,367 4,349 4,359

+7.4%

+210

1,923 2,066

+143

UniFi continued to drive broadband growth

Fixed Line Customers

6 TM 28h AGM 7 May 2013

28,771 201,842

406,009 4,125

34,659

76,504

0

100,000

200,000

300,000

400,000

500,000

2010 2011 2012

UniFi Residential UniFi Business

UniFi Customers

In thousand

32,896

236,501

482,513

+12.3%

+0.2% -0.4%

+104.0% +618.9%

UniFi Update

107 IPTV Channels Launched HyppTV for Business 4 HyppTV packages : Mega Pack, Platinum Pack, Ruby Pack & Sports Pack

Delivered 1.4 mn premises covering 102 exchanges Activated more than 530,000 customers todate Gross capex spent : RM6.2bn Smart Partnerships with property developers

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Awards & Recognition

8

TM continued to receive local and international recognition

16TH AND 15TH ANNUAL TELECOM ASIA

AWARDS (2013 & 2012) • Best Broadband Carrier Telecom Asia Awards

(2 consecutive years)

FROST & SULLIVAN MALAYSIA EXCELLENCE

AWARDS (2005-2012) • Service Provider of the Year (3-time winner)

• Broadband Service Provider of the Year

(7-time winner)

• Data Communications Service Provider

of the Year (8-time winner)

• Managed Service Provider of the Year (4-

time winner)

TV CONNECTS INDUSTRY AWARDS 2013

(previously IP & TV World Awards) • HyppTV for Best Live Online TV Service or

Solution FROST & SULLIVAN ASIA PACIFIC ICT

AWARDS 2012

• Fixed Broadband Service Provider of the Year

NATIONAL ANNUAL CORPORATE REPORT AWARDS (NACRA) 2012

• Overall Excellence for Best Annual Report – Silver Award

• Industry Excellence Award for Main Board Companies in the Trade and Service Category

(won every year since entered NACRA)

Overall Operational Enhancements

Setting the stage for Performance Improvement Programme 3.0

2012: The Year of Customer Experience Reaching out: Front liners, Salam Mesra Customer engagement thru social media TRI*M Index score above global telco average

Commitment as Malaysia’s Broadband Champion Enhanced Unifi Biz and Streamyx offerings

High quality services regardless of device or technology

MIHRM Employer of Choice Employee Engagement Index score of 90% - higher

than global high performing companies TWP: Mindset and Work Culture change

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Performance Improvement Program 3.0

• Information

Exchange

aspiration

• Changing

business

dynamics

Continued Growth

Fundamental Productivity

Shift

Improve Institutional

Health Drivers

• Voice and broadband • Explore new opportunities • Best practice cost and capital

efficiencies • Overall optimisation: network,

processes, procurement, people.

• Accelerate transformation into a customer-centric organisation

• Increased focus on key customer segments

Underlying Principles of COOL, TWP & KRISTAL Values

10

THANK YOU

•Investor Relations • Level 11 (South Wing) • Menara TM •Jln Pantai Bharu •50672 Kuala Lumpur, Malaysia • Tel (603) 2240 4848/ 7366 / 7388

REFERENCES

Segment Operator

Total Return to Shareholders*

1M 3M 12M Since demerger

(25th Apr 08)

Fixed

TM 2.4% -0.7% 11.7% 208.1%

China Telecom 1.5% -6.2% -2.8% -16.2%

SK Telecom 6.9% 14.8% 52.5% 26.5%

PCCW 8.2% 17.6% 44.4% 73.4%

Tata Comm 0.5% -0.6% -3.0% -51.5%

SK Bband 26.5% 6.8% 61.9% -39.8%

KT 2.6% -2.8% 29.5% -3.5%

Median 2.6% -0.6% 29.5% -3.5%

* As at 30 April 2013 Source : Bloomberg; IR Unit Analysis

TM Provides Amongst Highest Return to Shareholders

Comparison against regional fixed operators

TM 28h AGM 7 May 2013

TM vs. FBM KLCI TM vs. Digi

TM vs. Maxis TM vs. Axiata

1 For the period since demerger (25/04/2008 to 06/05/2013)

2 For the period 18/11/2009 to 06/05/2013

1

2 1

1

Source: Bloomberg

Comparison of Total Return to Shareholders (TRS) with Local Telcos

TM 28h AGM 7 May 2013

23.0 20.1

16.6 17.0

20.2 19.9

11.7 11.6

6.5 8.5

6.5 6.3

4.5 4.2 0.8 0.6

FY11 FY12

Bad Debt

Marketing Expenses

Supplies & material

Maintenance Cost

Other operating cost

Manpower cost

Direct cost

Dep & Amortisation

39%

47%

14%

Core Access Support System

2011 2012

31%

38%

31%

Core Access Support System

892

2011 2012

RM mn

CAPEX & OPEX

Business As Usual (BAU)

HSBB*

12.4

8.9

Note: * gross CAPEX

BAU Capex / Revenue

Cost % of Revenue ¹

Total Cost / Revenue ( %) 1 Revenue = Operating Revenue + Other Operating Income

15

RM mn

RM8,313.2

89.7%

RM8,972.0

88.3%

Note: The classification of cost is as per financial reporting

2012

15.6 16.6

HSBB Capex / Revenue

2012

1,139

1,424 1,654

31 Dec 12 31 Dec 11 31 Dec 12 31 Dec 11Return on Invested Capital 6.67% 5.81% Gross Debt to EBITDA 2.10 1.93

Return on Equity 12.31% 8.14% Net Debt/EBITDA 0.87 0.69

Return on Assets 5.17% 4.47% Gross Debt/ Equity 1.04 0.86

Current Ratio 1.03 1.6 Net Debt/ Equity 0.49 0.30

WACC 6.10% 6.33% Net Assets/Share (sen) 192.7 207.5

7,424.0

162.9

10,036.1

6,402.7

1,541.8

2,072.7

18.9

17,623.0

7,405.8

1,854.8

468.4

4,213.0

869.6

4,629.3

3,552.1

7.7

1,069.5

2,776.5

14,121.7

724.8

17,623.0

6,894.8

165.2

8,513.7

5,130.2

1,202.6

2,129.4

51.5

15,573.7

6,808.8

1,740.9

466.1

3,738.7

863.1

6,622.2

3,545.5

2,010.2

1,066.5

186.6

14,637.6

749.5

15,573.7

As at 31 Dec 2012

Shareholders’ Funds

Non-Controlling Interests

Deferred & Long Term Liabilities

Long Term Borrowings

Deferred Tax

Deferred Income

Derivative financial liabilities

Current Assets

Trade Receivables

Other Receivables

Cash & Bank Balances

Others

Current Liabilities

Trade and Other Payables

Short Term Borrowings

Others

Net Current Assets

Property Plant & Equipment

Other Non-Current Assets

RM Million As at 31 Dec 2011*

16

Group Balance Sheet & Key Financial Ratios

* Restated due to adoption of MFRS

31 Dec 12 31 Dec 11*

1

Based on Normalised PATAMI 2

1

31 Dec 11* 31 Dec 12

2

Based on Normalised EBIT 1

END OF DECK

•Investor Relations • Level 11 (South Wing) • Menara TM •Jln Pantai Bharu •50672 Kuala Lumpur, Malaysia • Tel (603) 2240 4848/ 7366 / 7388

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