Company Profile 2015agab-trading.com/pdf/Agab Trading Profile.pdf · Company Profile 2015 Head...

Auto Spare Parts and Service

Company Profile 2015

Head office:

Address: Plot No. 42 Block (III), Nimra,Talata, Juba Payam, Juba South

Sudan

Tel. +211 912132127; +211 955370037

Website : www.agab-trading.com

E-mail: [email protected]

Contact person: Mr. Abdalla Mukhtar Arbaa- General Manager

Contents

I. Executive Summary

II. Business licenses and regulatory certificates

III. Mission Vision Statement

IV. Organizational Structure

V. Manpower

VI. Facilities

VII. Equipments and Tools

VIII. Operational Procedure

IX. Products and Services

A. Parts Supply

1. Genuine spare parts

2. Lubricants

3. Tires and Battery

B. Mechanical Repair

1. Scheduled Services and quick service

2. General repair

3. Body and paint repair

C. Other Services

1. Fleet maintenance

2. Off site Service

X. Financial Statement

XI. Certificates

I. Executive Summary

Agab Trading and Investment Company Limited was established in 2008 as a private firm for

supply of automotive Spare Parts and Servicing catering to wide variety of brands and makes in

South Sudan. The company was founded by businessmen with a wealth of long experience and

strong financial back up with its base of operations in Juba, South Sudan. Since its operation

begun, the company has gained continuous success due to its reliable and stable reputation among

its client base.

Agab Trading team is highly skilled engineers, staffs, technicians and front liners from different

nationalities. This ensures delivery of our services and products to the highest professional and

efficiency resulting to highest customer satisfaction level.

Currently, Agab Trading and Investment Co. Ltd. serve the customers in the following areas:

The largest trusted and most reliable supplier of Automotive spare parts for different brands

and makes;

Automotive Servicing for all types of mechanical and Body & Paint repair (maintenance).

Automotive and industrial engineering services ( machining and fabrication industry)

Selling of new vehicles

Supply of Food stuff

Engineering & Construction

Our Spare Parts Department has the biggest volume of stock inventory and maintains the highest

supply fill rate among its competitors in the market. Situated is a 500 sq m lot area. Due to its

efficient logistical facilities, the company offers the most competitive pricing structure so that it

caters to both retail and wholesale to customers. We are dealing in spare parts for major brands

such as Toyota, Nissan, and Mitsubishi among others, selling of new vehicles, supply of food stuffs,

Engineering & Construction.

The Service Department offers all types of mechanical and body repair jobs. We cater not only to

retail and individual customers but also offer service contracts to fleet, NGOs and Government

institutions. Our workshop which is seated in a 4,800 sq m. lot area is equipped with the most

modern and state of the art equipments, tools and facilities to provide the highest quality and

reliable service for our customers. Our Service Department is capable of rendering all types of

mechanical jobs as well as Body repair and painting.

Our operation base is located in the following address:

Head office:

Address: Plot No. 42 Block (III), Nimra,Talata, Juba Payam, Juba South Sudan

Tel. +211 912132127; +211 955370037


Contact person: Mr. Abdalla Mukhtar Arbaa- General Manager

Spare Parts warehouse and sales office

Address: Plot Mahata Yei

Telephone: +211 912132127, +211 956555508, +211 956350019

E-mail: [email protected]; [email protected]

Web: www.agab.com

Workshop

Address: Plot No. 04, Block Nyakuron Industrial Area, Yei Road, Juba, PO box 427, South Sudan

Telephone: +211 912959277, +211 912132127, +211 954985548


mailto:[email protected]



Tel:+211

II. Regulatory Licenses and Certificates

Our company id duly registered and certified under the following government and trading regulatory

agencies:

1. Trade and Industry Development office of Government of South Sudan

2. Ministry of legal Affairs and Constitutional Development

3. The Registrar of Companies, NGOs Societies and Associations

4. Office of the Chief Registrar under the New Sudan Act 2003.

5. Ministry of Finance and Economic Planning

6. Directorate of taxation

III. Our Clientele

Organization Status

1 German Development Corporation (GIZ) Parts, Lubricants and Service Supply

2 Interntional Organization for Migration (IOM) Parts, Lubricants and Service Supply

3 USAID Parts, Lubricants and Service Supply

4 Catholic Relief Services (CRS) Parts, Lubricants and Service Supply

5 Medicines Sans Frontiers Parts, Lubricants and Service Supply

6 ARC International Parts, Lubricants and Service Supply

7 ADRA Parts, Lubricants and Service Supply

8 Population Services Internationalnn(PSI) Parts, Lubricants and Service Supply

9 R.M. Asia (HK) Limitted South Sudan Branch Office Parts, Lubricants and Service Supply

IV. Mission and Vision Statement

VISION To be the leading automotive spare parts supplier in the market and automotive

service provider to achieve the highest quality service for maximum customer

satisfaction and sustainable growth and profitability.

MISSION

To achieve the highest level of customer satisfaction

To ensure work completion within the stipulated time frame

To deliver the highest quality of work in the most efficient and economical

way.

CORE VALUES

“Team work and People focused”

AGAB TRADING AND INVESTMENT CO. LTD. Recognizes that the most important asset of

the company is the employee.

We works together as a team with mutual respect, honesty and hard work which is the

foundation of our success.

We adhere to high ethical standards with the aims in mind of doing the right thing at the

right time and the right place.

V. Organizational Structure Our strong organizational structure is the backbone for our continued growth and success. At the Head office,

the Chief executive officer (CEO) is responsible for the approval of all purchases and major company

programs. The general manager is responsible for the overall management of the entire operation, support and

oversees the project at all levels for each business unit. The department or branch managers are responsible

for the day to day operational activities such as bidding, clientele management, and maintenance & supply and

Logistical operations.

Management structure

Structure by Department

Spare Parts Department

Our result oriented workforce includes professional staff ranging from Mechanical engineers, electrical

engineers, accountants, administrators, engineers and technical laborers who thrive in a dynamic work

environment that brings many challenges but also rewarding that our employees take pride in Getting thejob

done right.

Chief Executive officer

Ganaral Manager

Finance Manager

Spare Parts Manager

Workshop Manager

HR Manager

Aministration

Marketing Manager

Spare Parts Section

Inventory Controller Store keeperLocal Purchase and

LogisticsSecretary

Service Department

Our team is composed of highly trained and experienced technicians, front liners, engineers and staff. Coming

from different nationalities such as Indian, Philippines and South Sudan together we form a strong team.

Ranging from 10 to 28 years of work experience and exposure to high level environment, our international staff

have impressive track record in the field of automotive service business.

VI. Facilities

1. Building

2. Company Vehicles in good condition

No. Item Description QTY Cap.

1 Building Spare Prts Head office and spare parts ware house 1 351 sq m.

2 Building Workshop Workshop contains mechanical bays and Body

and paint section. Also tire service area,

electrical area, unit repair area and utility

rooms.

1 4800 sq m

3 Building Mait Warehouse Main store 1 200 sq m

4 Customer prking Parking or customers and staffs, Parking for

vehicles for service, for release and pending

units.

BUILDING AND FACILITIES

31 Vehicle HONDA CRV 2007 1 SUV

32 Vehicle TOYOTA hi lux 2009 1 D/C Pick up

33 Vehicle LAND CRUISER GX 2004 1 Station Wagon

34 Truck HINO 2005 1 40 TON

35 Truck AFFICO 1 40 TON

36 fork lift CATERPILAR 1 2 TON

COMPANY VEHICLES

1 Air Distribution circuit SAMOA air pressure system outlet 15 BAR/220 PSI 8



AIR DISTRIBUTION CIRCUIT

VII. Equipments and Tools

7 Car Lifter Molnar 2 4 ton



10 Car Lifter SEALEY scissor type for all type of vehicle 1 5 ton

11 Work Bench USAG 7

12 Brake Service machine AMMCO Proffesional brake service 1

13 Battery chargers ELECTRO START 650 1 230 volts

14 Hydraulic press stand set SEALEY YK20F 1 20 ton

15 Engine crane Yankee SC10 1 1 ton

16 Engine crane Yankee 600 TR 1 .6 ton

17 Creak Hydraulic 2 6000 kg

18 Creak Hydraulic 3 4000 kg

19 Creak Hydraulic 2 3200kg

20 Jack stand care stands instead of tires 3200 kg

21 Creeper board sealey 7

22 Air Compressor AIRMAXX 1 200 LIT

23 Tire Pressure Gauge SEALEY 2 20 GAL 75 lit

24 Generator Set CATERPILAR 1 250 KVA

25 Generator Set PERKINS 1 30 KVA

26 Water tank Metal bulk storage tank 2 6000 liters

27 Body protector GYSPOT BP (Automatic pressure controller) 1 550 DAN

WORKSHOP EQUIPMENTS

1 Recovery Recycling Machine Sun-USA 1

2 Gas Leak Detector Robinair 1

3 Vacumm Pump Sealey 1

4 Thermometer Robinair 1

5 Manifold Gauge Robinair 1

Air Conditioning system equipments

Wheel Mounted Oil Drainer 5

Oil Dispenser Gear Oli 90 2

Oil Dispenser Gear Oil 140 2

Automatic Transmission oil Changer 2

Oil Suction Gun (Syringe) 5

Grease Gun 5

High Pressure Washer 1

Wet and Dry vacuum Cleaner 2

Battery chargers ELECTRO START 650 2 230 volts

Hydraulic press stand set SEALEY YK20F 1 20 ton

Electric Drill Press 2

Portable Drill Elect/Air Operated 1

Bench Grinder 150 to 200 mm dia. 3

Angle Grinder 800 W 2

Extension Cord with Reel 2

Soldering Gun 50 W 2

Diesel Engine Tachometer 1

njection Nozzle tester 1

Diesel Engine Compression Tester 1

ngune Tuner 5

Timing Light 2

ompression Gauge Tester 2

Lubes and Cleaning

Electric Power tools

No. Description Reference QTY Cap.1 Snap Ring Remover Inside Work shop Tool Room 5

2 Snap Ring Remover Outside Work shop Tool Room 5

3 Adjustable Wrench Set Work shop Tool Room 3

4 Pipe Wrench 250 mm Work shop Tool Room 1

5 Pipe Wrench 14 mm Work shop Tool Room 1

6 Allen Wrench Set Work shop Tool Room 5

7 Sledge Hammer Work shop Tool Room 5

8 Handtap and Die Set with handle Work shop Tool Room 1

9 Hacksaw Frame Work shop Tool Room 2

10 Cold Chiesel Work shop Tool Room 5

11 Center Punch Work shop Tool Room 5

12 Garrage Service Light Work shop Tool Room 14

13 Torque Wrench 0 to 10 kg.m Work shop Tool Room 5



16 Flare Nut Torque Wrench Work shop Tool Room 5

17 Torque Wrench 0 to 100 kg/cm Work shop Tool Room 5

18 Extending Articulated Mirror Work shop Tool Room 5

19 Black Headed Rubber Mallet Work shop Tool Room 5

20 Black Headed Rubber Mallet Work shop Tool Room 5

21 Cantilever Toll box with Tools assortment Work shop Tool Room 2

22 Flexible Magnet Pick up tool Work shop Tool Room 5

23 Flexible Claw Pick-up Tool Work shop Tool Room 5

24 Nylon Faced Dead Blow Hammer Work shop Tool Room 5

25 Nylon Faced Dead Blow Hammer Work shop Tool Room 5

26 Stud Extractor Work shop Tool Room 2

27 UniversalPuller set Work shop Tool Room 1

28 Impact Driver Work shop Tool Room 1

29 Chain Wrench - oil filter Work shop Tool Room 5

30 Socket Set 40 PCS 1/2 & 1/4 Work shop Tool Room 3

31 Fuel/Oil filter wrench Work shop Tool Room 5

General Tools

Body and paint Equipments

Facility viewing

Body and Paint area Workshop

No. Description Reference QTY Cap.

1 Spray Booth Oven 1

2 Paint Mixing Machine 1

3 Spray guns 5

4 Pannel Stands 5

5 Infra red dryers 2

6 Arc Welding 1

7 Power welders SEALEY SUPERMIG 650 1

8 Various Denting Tools set, pullers set, panel beating

grinders, porto power, and clamps set.

BODY AND PAINT TOOLS AND EQUIPMENTS

Sufficient Stock of Spare Parts

Fully Secured premises Safe and secured parking area

VIII. Operational Procedure

In order to ensure maximum efficiency and reliability of our service operations, the following

process gives us a proper guideline:

1. Working Hours Monday – Friday 8.30am – 5.00 pm. Saturday 8.00am – 12.00 noon

Sunday Closed.

2. Service Process

A. Service Reception

We have qualified Service Advisers to handle costumer receiving with good interpersonal skills

and technical background. They are fully knowledgeable of the service processes keeping the

customer satisfaction in mind. They are also responsible for maintaining and updating customer

database. They were carefully selected to suit the job being our workshop representative to our

customers.

B. Consulting

To properly identify the problem, our qualified service advisers are gets all the information from

the customers by proper use of communication skills to obtain all necessary information.

Utilizing acquired experience, technical capability and customer communication technique,

problem solving process is narrowed down resulting to accurate and quick repair.

C. Diagnosis and repair

We have engineers and highly qualified technicians to carry out repair according to their area of

specialization. We are committed to customer satisfaction by providing Zero repeat job as well

as quick and economical repair by way of accurate and intelligent diagnosis. We are equipped

with modern tools and diagnostic tools to assist us in our repairs which our technicians and

engineers are trained and capable of using.

D. Obtaining approval

Before carrying out any repair on our customer’s vehicle, an approval from the customer must

be acquired first by way of telephone call or direct communication. For our fleet customers, a

written approval from the authorized representative is necessary.

E. Job Allocation

Service Appointment

Customer Receiving

Job Allocation

Diagnosis and

Repair

Quality inspection

Delivery

Follow up

Job Controller is mainly responsible for managing in the work shop according to the workshop

load and available technicians. The jobs are allocated to the right technicians according to the

nature of the problem.

F. Quality Control

A very important stage in our service process is the quality control check. This is to ensure that

the customer’s concern are resolved and that all other recommended repairs are properly noted

and reported. A two stage quality inspection is applied:

Static QC- a systematic and procedural vehicle inspection to ensure that all the requested

repairs are all done and the problem is resolved. This also includes overall checking of the

vehicle condition as well as cleanliness

Dynamic QC- This is quality inspection of the vehicle by road testing to check and ensure

vehicle safety and road worthiness after repair

G. Delivery

Is a part of our service process where our service advisers follow the procedure for proper

deliver of the vehicle. After completion of the repairs, our service advisers ensure the readiness

of the vehicle prior to calling and informing the customer to collect the vehicle. According to the

invoice generated, the service adviser explains the details of the work done including the prices.

The customer is also advised of the next service visit and informs the customer that a follow up

call is expected after three days from the receiving date of the vehicle.

H. Follow up

After three (3) days from the delivery date of the vehicle, our customer service staff will call the

customer to get a feedback regarding the repair that was carried out. A standard questioner is

utilized for this exercise. This will make our customer feel that we care. At the same time, this

will also help us gather information from customer feedback that will help us know our weak or

areas for us to improve and become better.

I. Warranty

In our aim of attaining high level of customer satisfaction, we warrants or service repair as follows:

Labor – 3 months warranty period and

Parts - 6 months warranty period

will be given to all repairs done in our workshop provided that the spare parts are also

supplied by us and that the problem is not a result of improper driving, misuse alterations or

modifications, overloading and others such as act of god

J. Health and Safety

Our Company is fully compliant to all local regulations as far as safety and health is concerned. Not

only to ensure a conducive and safe working environment but most importantly the welfare of its

employees. Our facilities are designed to promote smooth operational flow and accident avoidance

lay out. In compliance to local safety regulations, fire prevention and air ventilation equipments are

provided. All technicians are provided with safety gadgets to protect them from injuries and other

physical and health hazards.

IX. Products and Services

1. Scheduled Services and quick service

Periodic Maintenance Service for 5,000, 10,000, 20,000, 40,000, 80,000 kilometer

service

2. Key programming and initialization

Computerized diagnosis and programming procedure by TOYOTA Intelligent tester for

immobilizer and key less entry system

Trouble diagnosis and system initialization

3. General repair

a. Engine mechanical diagnosis and repair

Engine Overhauling

b. Chassis and suspension diagnosis and repair

Suspension, Steering Automatic and manual transmission repair

c. Brake system diagnosis and repair

BS, EBD, BA and various Brake system diagnosis and repair

4. Air Con and Electrical diagnosis and repair

A/C cleaning and overhaul

Body electrical repair

5. Tire service

Tire changing

Wheel balancing

Four wheel alignment

6. Body Repair and Paint

a. Body restoration

b. Accident damage repair

c. Wash Over

7. Other Services

a. Fleet management Service

Complete management of our clients fleet of vehicles

b. Off Site Services

We are committed to go out of our way to provide our services at customers site or

location. We have qualified and experienced team for our dispatch; We also provide

road side assistance or servicing outside our workshop where the help is needed

Financial Statement

CURRENCY IN US DOLLARS

CASH IN THE BANK 200,000

ACCOUNTS RECEIVEABLE 500,000

FIXED ASSETS 2,700,000

TOTAL 3,400,000

ACCOUNTS PAYABLES 350,000

OWNERS CONTRIBUTION 500,000

TOTAL LIABILITIES AND CAPITAL 3,550,000

Financial statements of AGAB TRADING AND INVESTMENT COMPANY LIMITED AS OF DECEMBER

2012

X. Certificates of registrations

1. Ministry of legal Affairs and Constitutional Development

2. Importers and Exporters Registration Certificate

3. Ministry of Commerce, Industry and Investment

4. Ministry of Finance & Economic- Planning Taxation Certificate

www.agab-trading.com

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Company Profile 2015agab-trading.com/pdf/Agab Trading Profile.pdf · Company Profile 2015 Head...

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