COBRANETYour Preferred Internet

Service Provider

Always on the GO!

COMPANY PROFILE

· Execu�ve Summary 2

· Our Services, Our Network, Our Superior Support 3-4

· Our Organiza�on, Our People 5

Sales

Field and Network Engineering Teams

Client Support

Billing

· Residen�al Offers 6-7

· Enterprise Innova�ve Offers 8-9

· Our Service Commitment 10

· All-in-One Internet Solu�ons: Connec�vity 11

· All-in-One ICT Solu�ons: Managed & Professional Services 12

· Special Projects 13-14

· Some of our Dis�nguished Clientele 15-16

CONTENTS

EXECUTIVE SUMMARY

Cobranet, based in Lagos, with a branch in Abuja, is one of Nigeria’s most innova�ve Internet Service

Provider. Our digital footprint has grown immensely since our incorpora�on in 2003. Today, we are

proud to provide every segment of society with a reliable link to the digital universe.

Cobranet is an affiliate of the Boulos Group. The Group has been opera�ng in Nigeria since the 1950s

and is na�onally celebrated for its numerous, locally produced brands (e.g. Rose of Africa) as well as

the interna�onal brands it represents (e.g. Suzuki).

Cobranet serves Residen�al and Enterprise markets and our clients benefit from 3 different

technologies: UGO the Mobile network, UGO Bridge the state-of-the-art fixed wireless and the

new UGO Fibre service. Consistency of our services became the benchmark of the industry.

Our en�re network topology is currently rugged, dynamic and fully redundant with negligible

down�mes: figures showing extremely high availability exceeding 99.8%. Our promise is to con�nue

providing innova�ve solu�ons at the best feature-to-price and service-to-price ra�o on the market.

Our mission is,

“To be a Service Provider of choice in Internet and related fields with the aim of eventually addressing

the en�re Na�on.

Cobranet aims to leverage its edge over compe��on in products and services, improves Quality

of its work and Sa�sfac�on of its clients. Cobranet, in the near future, aims to set an example of

a professional service company of the 21st Century”.

Our mission simply is “Always on the Go”

November 2015

02Always on the Go!

OUR SERVICES

OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT

INTERNET SERVICE PROVISION: 3 Different Technologies

Our 3 Line of Products (UGO, UGOBRIDGE and UGOFIBRE) let us offer Internet service and

leased lines, same or next day on the shelves systems.

Customer tailored solu�ons with low-latency, high throughput -up to 50 Mbps on Radio and on

Fibre- with Ac�ve Redundant configura�ons are proposed. More Value Added services are also

available.

The UGO Fibre Technology, based on a Metropolitan new Fibre Technology with enhanced

dynamic configura�ons for improving security and flexible management, offers a very broad

capacity to corporate ins�tu�ons and FTTH services;

The UGO Bridge Network, a state-of-the-art Radio Technology with enhanced dynamic

configura�ons for improving security and flexible management, which offers a broad

capacity to corporate ins�tu�ons and blue-chip companies up to 50 Mbps;

The UGO Network is based on McWiLL Technology, with complete mobility features provides

High-speed Data and Voice Services to both fixed and mobile users in NLOS

(Nonline of Sight) environments. This system is ideal for home users and small businesses;

MANAGED AND PROFESSIONAL SERVICES

The new Managed and Professional Services posi�on Cobranet as a provider of a complete

solu�on in the ICT market.

Some of these services are listed below and developed later in this profile:

Security Products & Services

Network Management Solu�ons

Back Up as a Service

Value Added Services

VOICE SERVICES

By partnering with E�salat, Avaya and other top networking vendors, Cobranet launched its Voice

and Telephony services. IP phone lines can be bundled with Closed User Group (CUG) mobile

lines and offered in different branches via IP and Virtual PABX.

03Always on the Go!

OUR NETWORK

RESILIENT NETWORK: ENSURING STABILITY & AVAILABILITY OF INTERNET SERVICE

To ensure high stability and availability of Internet service to our clients, Interna�onal Capacity

is provided via 2 submarine cable operators and our backbone / backhaul is based on a Ring

Topology with Fibre termina�ons and Microwave links.

Apart from the Data Centre located in Lekki,

Cobranet operates a Disaster Recovery

Centre in Victoria Island with advanced

Cyber defense in place, we are able to

con�nually protect our network

infrastructure from a full-spectrum of

security threats, manage bandwidth

intensive applica�ons and enhance

opera�onal efficiency.

SUPERIOR CLIENT SUPPORT

AVAILABLE 24/7

By offering superior 24/7 client support and

reliable Internet and Data monitoring, we endeavor to con�nually provide our customers the

means to achieve their targets while enjoying the Peace-of-mind of being Cobranet users.

Consistency of our services became the benchmark of the industry.

OUR SERVICES, OUR NETWORK, OUR SUPERIOR SUPPORT

04Always on the Go!

“Cobranet has established a dynamic structure, a flexible Management informa�on Systemand relies on highly skilled and mo�vated Staff. The above let us bring not only Quality of

Services but also Sa�sfac�on to our clients with the best efficiency.”

As part of Cobranet’s commitment to deliver premium services, our sales teams work in partnership with clients (from households to corporate) to meet project requirements and budgetary alloca�ons. Managed by engineers and execu�ves who themselves are seasoned industry professionals, our sales team is commi�ed to using best industry prac�ces to help clients achieve Sa�sfac�on and high Return on Investments (ROI).

Cobranet favourably competes with interna�onal counterparts through a technologically advanced network and systems engineering design. Offering world-class standards, our senior engineers were all once execu�ves for mul�-na�onal companies with a working experience in different sectors of the telecommunica�on industry from manufacturers, engineering and operators, mainly in ISPs’ and Services provision companies covering design, implementa�on, opera�ons, control and management. The above let us deliver a superior Internet experience and services to our clients each �me they log on the World Wide Web.

Our a�tude and commitment to our clients’ Peace-of-mind is

what sets us apart from the compe��on and is a key component

to the secret of our success. Through problem ownership and quick

responsiveness, our service differen�ator is delivering the fastest

problem-solving each �me a client faces difficul�es. This is

achieved by adop�ng a Client Centric Culture, maintaining

con�nuous staff training and adop�ng a func�onal quality

control system focused on a�er-sales ac�vi�es. Cobranet operates

a 24/7 Call Centre, while its mobile engineering teams are always

on standby, in various loca�ons within Lagos.

At Cobranet, checking your account and paying your bill have never been easier. Cobranet u�lizes a Web Self Care automated billing system to provide clients with instant details of their accounts. Through this means, clients are saved the frustra�on of hard copy invoices and / or a�ached files in emails.

05

OUR ORGANIZATION, OUR PEOPLE

Always on the Go!

SALES

FIELD AND NETWORK ENGINEERING TEAMS

CLIENT SUPPORT

BILLING

RESIDENTIAL OFFER

Cobranet Limited provides Internet service to the residen�al market since 2003 and quality of its services became a bench of the market.Our clients benefit from 2 different technologies: UGO the Mobile network, and the new UGO Fibre service (FTTH).Moreover, some new services are offered like IP telephony and security.

UGO SERVICE

UGO Service is based on a mobile broadband access technology in NLOS (non-line-of-sight)environments. UGO modems (CPE) have Wi-Fi in Built-in feature, Ethernet interface, support data and telephony services.UGO offers simple installa�ons (Plug and Play), Seamless Roaming, enabling users to carry the CPE everywhere with a wide choice of plans.Some UGO terminals are rugged for outdoor usage and provide very high speed.

UGO FIBRE, THE BROADBAND SERVICE

Our new UGO Fibre plans are the real broadband offer with Very High Speed.They are available in different areas, Lekki, Oniru, and Ogudu for a start. Many other loca�ons are projected for 2016.UGO Fibre modems have Wi-Fi in Built-in feature, Ethernet interface, support data andtelephony services.

VARIETY OF PLANS

With our different Internet plans, our customers can be permanently connected and choose the plan, which suits their needs: Unlimited quota, Volume or Time based plans are available.Recharge for residen�al plans is done through purchase of refill scratch cards or Top-Up cards which can be purchased at designated Points Of Sale (POS).We also provide a convenient way to recharge subscrip�ons online using a Mastercard, Verve,etranzact as well as an Interswitch card. Our pla�orm is easy, safe and secure and allows a 24/7 recharge.

06Always on the Go!

RESIDENTIAL OFFER

POINT OF SALE OUTLETS

Cobranet operates a number of UGO shops and partners with dozens of dealers across Lagos.

Kindly visit our website www.cobranet.ng for a full list of shops and their loca�ons to purchase your UGO devices and recharge cards.

CUSTOMER SUPPORT

A 24/7 Call Center and mobile engineering teams in various loca�ons within Lagos provide a high quality technical support to our clients.

Moreover, our customers can also visit one on of our Service Centers spread across Lagos and get an instant tangible help.

Complete informa�on on offered Services for residen�al market are available on Cobranet Web Site: www.cobranet.ng

07Always on the Go!

ENTERPRISE INNOVATIVE OFFER

COST EFFECTIVE SOLUTIONS

Our 3 Line of Products (UGO BRIDGE, UGO BRIDGE Fibre and Point-to-Point radios) let us offer On-the-shelves and customer tailored solu�ons with low-latency and high-throughput up to 50Mbps. Different Customer Premises Equipment (CPE) models are available.

AVAILABILITY/ RELIABILITY

While our track record exceeds availability as high as 99.8%, we rely on our Ring TopologyBackbone/Backhaul and two Interna�onal Capacity operators to guarantee customers’ ITinfrastructure an up�me of up to 99.5%. However, if a client applica�on requires availabilityexceeding 99.5%, solu�ons based on redundant POP/AP on different networks are available.

ENTERPRISE AND SME MARKETS

Dedicated Internet Plans give your company or organiza�on need for cri�cal communica�onsthe high-speed and a full-�me connec�on to reach the next level of performance. Our plansoffer secure, reliable access, customizable bandwidths as well as 24/7 monitoring and technicalsupport.

Cobranet serves Enterprise and SME markets by offering a global solu�on:

Corporate Connec�vity ServicesDedicated, Shared or customized Leased Lines to suit your requirements over a State-Of- The -Art Radio and Fibre networks are available across Lagos and Abuja. Networktopology is rugged, dynamic and fully redundant with negligible down�mes.

Managed Services Solu�ons, ranging from Security, Network Management, Back up as aService (BaaS) to other Value Added Services (VAS) are also proposed.

DEDICATED INTERNET PLANS

Dedicated Internet Plans provide Full-Time High-Speed connec�on to companies andfulfill today business’ cri�cal communica�on requirements to help them reach the nextlevel of performance.The plans offer secure, reliable access, customizable bandwidths as well as 24/7monitoring and technical support.The plans are available from as low as 2/2 Mbps to as high as 50/50Mbps depending on the business needs or budget.Dedicated plans are currently available in Lagos, Abuja, Ogun state, Kano City and Port-Harcourt.

08Always on the Go!

ENTERPRISE INNOVATIVE OFFER

BUSINESS INTERNET PLANS

Business plans are ideal for small and medium scale businesses or organiza�ons that require high quality service with a small budget.The plans are affordable, reliable, safe and secure and are currently available in Lagos and Abuja. Our promise is to con�nue to provide innova�ve and World Class solu�ons at the best feature-to price and service –to –price ra�os.

SALES APPROACH AND METHODOLOGY

First, our sales representa�ves inquire about a prospect’s current environment and future needs and requirements regarding both Internet and ICT system.Gathered informa�on is analyzed in order for our Presales team to propose the appropriatesolu�on in terms of technical requirement and cost effec�veness while maintaining the bestquality. Finally, a sales person meets the prospect, explains the proposal and concludes.

CUSTOMER SERVICES

Cobranet assigns Account managers to corporate clients and provide personalized “follow up” on customers’ requirements.Customers’ connec�vity are monitored 24 hours by a dedicated team whose du�es are verifying availability of the radio / fibre links and ensure all subscribers have online access to their assigned tools.On request, periodical and customized report can be generated showing the up�me and usage of each link.

SUPPORT

Corporate Call Center (CCC) is available twenty-four hours a day, seven days a week and can be reached by phone and emails.Corporate Field department boasts a team of highly trained engineers who are always onstandby, ready and eager to resolve any technical issue a Corporate client might beexperiencing in Lagos and Abuja.

SERVICE LEVEL AGREEMENT (SLA)

SLA document is provided to each customer. It defines Service Commitment, Support Service Level, Availability and Service Quality and finally Escala�on procedure and contacts.

09Always on the Go!

OUR SERVICE COMMITMENT

SERVICE COMMITMENT

Cobranet is commi�ed to providing a reliable, high quality network to support its high-speed

Internet & Leased Lines Services. As part of this commitment, Cobranet deploys the Best

Prac�ces in its field of business to guarantee the Quality of the Service.

CUSTOMER CARE PRINCIPLES

Cobranet shall adopt the following five Customer Care Principles that will guide how we do our

business in responding to our customer's request.

We will deliver quality, value and excellent service to customers every �me.

We will deliver quality and value for money, and always endeavor to put the customer first.

We will always u�lize responsible marke�ng prac�ces.

We will make sure that our customers can make informed choices based on honest and

straigh�orward informa�on we provide.

We will protect the confiden�ality of informa�on given to us by our customers in keeping with

sec�on 146 of the Nigerian Communica�ons Act, 2003.

SUPPORT

Our Support department’s highly experienced engineers are available 24/7 to a�end to

customers calls and to provide all needed help to resolve client’s problems.

Our Service Centers are opened from 8am to 5pm Mondays through Saturdays to resolve any issue

clients may be experiencing with their modems or devices.

Our Field departments boasts a team of highly trained engineers who are always on standby,

ready and eager to resolve any technical challenge a client might be experiencing and / or any

technical failure on our networks.

CONTACT US

RESIDENTIAL Support, email: support@cobranet.ng

01-2716269/0700COBRANET

CORPORATE Corporate Support, email: csd@cobranet.ng

01-7767720, 08079292254, 08079292292

10Always on the Go!

SHARED AND DEDICATED INTERNET SERVICES Up to 3Mbps Shared Internet ServicesUp to 50Mbps Dedicated Internet ServicesAddi�onal Monitoring Service and Usage ReportsVPN CapableUpgradable at any point of �me: o Available on Fixed Wireless and Fibre Automa�c Redundancy Links with Instant Fail over also available

TRANSIT AND MULTI-HOMING Transit Network available for BGP Peering and Mul�-homing: o Providing AS Numbers o Leasing of IP prefixes o Reflect client details in WHOIS Databases

Internet Interna�onal Capacity backed up with: o 2 Upstream providers o 4 Fiber/Microwave Links for extreme availability

DISASTER DATA CENTRE Cobranet is opera�ng a disaster Data Center located in Victoria Island: o To secure provision of Data and Internet Services to it’s customers o To provide a disaster recovery center for it’s Data and for Coloca�on services

FIXED LEASED LINES HIGHLY CUSTOMIZED UPON CLIENTS REQUIREMENTS Leased Lines Based on Fixed Wireless and Fibre technologyPerfect for Inter-branching and Interconnec�onTypical Usage: o VoIP and Telephony o E-mail Exchange; File Transfers and Secure transac�ons o Remote Access, Management and Video Surveillance

MOBILE LEASED LINES Leased Lines Based on Mobile WirelessPerfect for the below usage: o Mobile Services; Tracking of vehicles

o Fuel/Environment remote probe and Monitoringo Banks ATM

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ALL-IN-ONE INTERNET SOLUTIONS: CONNECTIVITY

Always on the Go!

MANAGED & PROFESSIONAL SERVICES let a company transfers day-to-day related management informa�on responsibility to Cobranet as a strategic method for improved effec�ve and efficient opera�ons.

It can also help enterprises manage and deploy mul�-vendor environments, save money, focuson strategic applica�ons, remain agile and reduce business risk.

SECURITY PRODUCTS & SERVICES Endpoint Protec�on: An�virus, An�spyware by SymantecData Loss Preven�on: by McAfeeEncryp�on Endpoint: by McAfeeNetwork Security: Unified Threat Management (UTM) by Cyberoam and For�netNetwork Security Assessment o Who is accessing the network & resources? o How are the resources protected? o What data is protected?

NETWORK MANAGEMENT SOLUTIONS Network Bandwidth Monitoring and ManagementServer and End-User Monitoring24/7 Applica�on Performance and Up�me Monitoring and Support

Back Up as a Service (BaaS) Backup and Recovery “Restore”Desktop & Laptop Edi�onOnline Backup ServicesBack up to disk and/or tape; Off-site copy in a hosted or DR environmentData De-duplica�on; Virtualize Me; Archiving

VALUE ADDED SERVICES Onsite ServicesHos�ng ServicesCo–Loca�on

VOICE, VIDEO AND TELEPHONY IP Based Voice LinesIP Telephony SystemsVideo Conferencing

PROFESSIONAL SERVICES Network Device Configura�on Firewall ManagementBusiness Con�nuity Management & Disaster Recovery

12

ALL-IN-ONE ICT SOLUTIONS: MANAGED & PROFESSIONAL SERVICES

Always on the Go!

SPECIAL PROJECTS

Cobranet is renowned for providing fast, secure and reliable service under all circumstances

through our team of weathered and talented ICT experts who are armed with highly developed

technological know-how and a state-of-the-art network infrastructure.

Cri�cal projects achieved for numerous leading companies have firmly established us as a trust

worthy and innova�ve ICT Service Provider.

Among hundreds of special projects delivered on �me and to the highest standards, the two case

studies below tes�fy to our experience, reliability, commitment and exper�se.

Case 1 - LOTTERY SALES ICT PLATFORM

THE CHALLENGE

Implemen�ng a solu�on to link thousands of Mobile and Fixed Lo�ery Sales Terminals to main

servers and hos�ng of a Web and Smartphone based Draw Games applica�ons.

THE SOLUTION

Establishing a series of specialized gateways to ensure a con�nuous communica�on between the

various terminals from different operators to the servers hosted locally with a disaster recovery in

a foreign country to meet the standard prac�ce in the sector of communica�on and online

services.

A highly secure remote access system is deployed for remote management and support from the

development team located in a remote area.

The solu�on has been deployed taking into conserva�on cost effec�veness, without jeopardizing

the security of the data and the high availability of the system.

13Always on the Go!

Case 2 - INFRASTRUCTURE ICT SOLUTION

THE CHALLENGEDeploying a complete Informa�on Communica�on Technology (ICT) infrastructure to enable a

mul�na�onal company to setup its business in Lagos in a rapid and cost effec�ve way.

THE SOLUTIONProcurement of all ICT equipment based on the client business requirements, which consisted of

Network devices, Computers, Printers, Scanners, Surveillance Cameras, IP Telephony and Video

Conference.

Cobranet provided the connec�vity -Internet and VPN to remote sites located in various countries-

and professional services.

Technical aspects of the project were handled by Cobranet while the client focused on financial,

human resources and logis�cs related to its code business.

Case 3 – PROVISION OF WIRELESS MANAGED INTERNET SERVICE FOR A

COMPANY’S APARTMENT

THE CHALLENGE

Linking more than a dozen residen�al compounds to Internet on a reliable, resilient and highly

capable network in. A network to serve more than a thousand end-users, to enable them access

securely the Internet and other private network resources in two different States in Nigeria.

THE SOLUTION

Building a hybrid ring network topology with Fibre Op�cs and High throughput wireless links to

interconnect all sites to Cobranet’s Point Of Presence. Users’ traffic is dynamically routed on this

network to achieve higher availability and redundancy.

More than 300 Wi-Fi highly secured Access Points were deployment across all loca�ons for a perfect

coverage, centrally managed and monitored by a controller. This helped in less unexpected outages,

more predic�ve maintenance and be�er end-user Internet experience.

14

SPECIAL PROJECTS

Always on the Go!

MANUFACTURING SECTOR· BOULOS GROUP AND COMPANIES· ARTEE INDUSTRIES LTD· HONDA MANUFACTURING LTD· HYUNDAI HEAVY INDUSTRIES· AFRICAN INDUSTRIES· DANGOTA GROUP· DARAJU INDUSTRIES· LINDA MANUFACTURING· FINE CHEMICALS NIG· LEOPLAST INDUSTRY LTD· WEST AFRICAN SEASONING· SOLPIA NIGERIA LIMITED - X-PRESSION· VIJU INDUSTRIES· VITAL PRODUCT PLC· SCOA Nigeria PLC· NIGER BISCUIT CO. LTD

FINANCIAL SERVICE SECTOR · ARK INSURANCE BROKERS· BANK PHB· FCMB· ALPARI TRADING LTD· JC MANUCHAR TRADING

BUILDING & CONSTRUCTION SECTOR · BUILDWELL NIGERIA · CHARTVET GROUP· BEAMCO NIGERIA· INTER-BAU CONSTUCTION LTD· TREVI FOUNDATION· VITA CONTRUCTION LTD· PLYCON LTD· DAR AL HANDASAH

SOME OF OUR DISTINGUISHED CLIENTELE

15

Hundreds of companies across Lagos have chosen Cobranet as their preferred Internet andProfessional Service Provider.

OIL SERVICE SECTOR · SUNTRUST OIL COMPANY NIG LTD · CHEVRON · FALCON PETROLEUM · LAGOS CHANNEL MANAGEMENT · NNPC · PRIME ATLANTIC · HEYDEN PETROLEUM LTD · HAVILAH ENERGY · JAPAUL OIL

POWER GENERATORS SECTOR · MIKANO · ALSTOM (Nuclear Energy) · CUMMINS WEST AFRICA LTD · AGGREKO INTERNATIONAL · SARK GENERATORS · ASSOCIATED DISCOUNT HOUSE· GLANVILL ENTHOVEN & CO· RUSSELSMITH NIGERIA LTD· LINKAGE ASSURANCE

TRADE AND SERVICE SECTOR · JUMIA · KONGA · DEALDAY · PARK 'N' SHOP · TRIDENT MARKETING LTD

Always on the Go!

AVIATION SECTOR HOSPITALITY SECTOR · EMIRATES AIRLINES · PROTEA HOTEL· EGYPT AIR · IKEJA HOTEL (FEDERAL PALACE)· UNITED AIRLINES · BEST WESTERN HOTEL· AIR FRANCE · BLOWFISH HOTEL· ETHIOPIAN AIRLINES · ORCHID HOTEL· SOUTH AFRICAN AIRLINES · IBIS HOTEL· BRISTOW HELICOPTERS· CARGOLUX AIRLINES· ARIK AIR AVIATION CENTRE

PRINT AND MEDIA SECTOR TELECOM & IT SECTOR · AFROMEDIA · HUAWEI TECHNOLOGIES CO. NIG. LTD· GLOBAL OUTDOOR SYSTEMS · SYSTEMTECH SERVICES LTD· OPTIMUM EXPOSURES · COMPUTER WAREHOUSE GROUP· OPTIMA MEDIA GROUP · NEW HORIZON SYSTEM SOLUTIONS LTD· THE UNION· INDEPENDENT NEWSPAPER· TELL MAGAZINE

HEALTHCARE & PHARMACEUTICAL ENGINEERING SERVICES · EKO HOSPITAL · ETCO· REDDINGTON HOSPITAL · AMAZON ENERGY· HEALTHPLUS · MBH POWER LTD· PREMIUM HEALTH · GLOBESTAR ENGINEERING· NNPC MEDICAL · COMPACT MANIFOLD ENGINEERING SERVICES· VEDIC LIFECARE· HEALTHCARE INTERNATIONAL

GOVENMENTAL AGENCIES ENTERTAINMENT · LAGOS FREE TRADE ZONE COMPANY · TRACE NIGERIA· LEKKI FREE ZONE DEV. CO · KC GAMING NETWORKS· NATIONAL INSURANCE COMMISION · UBC 365

SOME OF OUR DISTINGUISHED CLIENTELE

16Always on the Go!

in

Website:www.cobranet.ng

corporate@cobranet.ngEmail:

Cobranet Limited Plot 8, Rafiu Babatunde Street, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria. 01-2716269 | 0700COBRANETCorporate sales:

@cobrane�sp /Ugocobranet @GET_UGO /company/cobranet-limited