Company overview (Spring 2015)
13
Xsolla Company Overview Spring 2015
Transcript of Company overview (Spring 2015)
Xsolla Company Overview Spring 2015
Xsolla – innovative solutions for game publishing
Localized User Experience Fully localized user interface, local
prices and payment methods
NextGen Technologies Smart algorithms designed to
simplify the purchase flow
Reporting & Analytics Sales analytics and performance
monitoring tool with assigned roles
Storefront Management Comprehensive in-game store management system
Fraud Protection & Customer Support Robust fraud prevention system and 24/7 multilingual customer support
Spring 2015
Fully Localized User Experience
700+ payment methods
Domestic credit cards, prepaid & gift cards, e-wallets, online banking, cash, e-pins, mobile (PSMS & carrier billing), ISP billing, etc.
Smart payment page layout powered by PayRank or customized by you
80 currencies
User interface localized in 19 languages
Spring 2015
Storefront Management at Your Fingertips
Manage virtual items, virtual currency, bundles & packages, recurring subscriptions
Run targeted promo campaigns to encourage spontaneous purchases
Increase average transaction value by offering progressive discount program
Set smart prices in local currencies to reflect user purchasing power in each region (9.99 USD / 9.99 EUR / 299 RUB)
Spring 2015
Let users redeem coupons for discounts, bonus items, currency or game time
Next Generation Technologies
Customize storefront UI to match game’s aesthetics
Simplify payment process with 1-click payment and auto-reload functionality
Prioritize payment methods according to their relevance to the user, user location and purchase history - automatically or manually
Distribute credit card traffic among various processors to save on cross-border fees and improve transaction success rate - all within one sleek credit card form
Spring 2015
Store change from purchases made with payment methods with fixed price points different from yours and let users use it towards future purchases
Consolidate multiple merchant accounts under 1 API, while keeping direct financial relationships with payment providers
Subscriptions and Auto-Reload
Recurring billing is available for all major credit cards, as well as a number of alternative payment methods, such as: bitcoin, PayPal, Skrill, Qiwi, Yandex Money, Webmoney and counting.
For payment methods that don’t support recurring billing Xsolla has implemented invoicing (requires user confirmation) and payment reminders via email.
Spring 2015
Customer Support
English, Russian, German, French, Spanish, Portuguese
Payment Related Customer Support
Dispute Resolution
Manual Review
24/7/365
Online chat, Toll-free lines, E-mail
Cross-ticket Zendesk integration
Refund and chargeback management according to the pre-approved policy
24/7 team of fraud analysts performs manual reviews of all cases in the “MAYBE” range instead of automatic rejection
Spring 2015
Real-time access to customer support tickets
Fraud Protection
Robust Filters Unusual Transaction Activities Monitoring Game Specific Analysis
Actual & device IP/time-zone/ language consistency check
Unusual device and device settings (e.g. screen resolution)
Proxy server usage
Prior chargeback activity
Too many transactions with one card/email/device
Unusually large payment amount
IP/email/device inconsistencies
Other fraud-like patterns
Character level
Registration date
Purchase history
In-game transfers
Spring 2015
Manage anti-fraud rules and black lists directly from your Merchant Account!
Real-Time Reporting
Log into your Merchant Account to get an instant access to all essential dashboards, comprehensive reports, customer support log files and important notifications. Or get it via API!
Stay on top of the key metrics to streamline processes surrounding user behavior, marketing and finances.
Spring 2015
Robust Advanced Analytics Powered By Slemma
Use advanced analytic tools provided by data visualization platform Capsidea for in-depth analysis of your project’s performance. Absolutely free of charge!
Spring 2015
Partners
Spring 2015
Offices
South Korea Seoul
USA HQ, Los Angeles, CA
Russia Perm
Spring 2015
