COMPANY Console€¦ · 3 / 85 3.5 Log out .....35

COMPANY Console

User Guide

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1 INTRODUCTION .................................................................................................................... 5

2 GETTING STARTED ................................................................................................................ 6

2.1 You acquired your first service license through one of our service provider partners .......................... 6

2.1.1 Activate your account ................................................................................................................................. 6

2.1.2 Register your access point ......................................................................................................................... 11

2.1.2.1 Enter MAC and PIN .............................................................................................................................. 13

2.1.2.2 Log in ....................................................................................................................................................... 14

2.1.2.3 Connect your access point ................................................................................................................ 16

2.1.3 Register an additional access point ........................................................................................................ 16

2.2 Acquisition of your first service license through the Fon site ................................................................... 18

2.2.1 Register your access point ......................................................................................................................... 18

2.2.1.1 Enter MAC and PIN .............................................................................................................................. 18

2.2.1.2 Sign up .................................................................................................................................................... 19


2.2.2 Register an additional access point ........................................................................................................ 26

2.2.2.1 Enter MAC and PIN .............................................................................................................................. 27

2.2.2.2 Log in ....................................................................................................................................................... 29


3 WIFI FOR BUSINESS CONSOLE ........................................................................................... 33

3.1 Management ................................................................................................................................................ 33

3.2 Users ............................................................................................................................................................... 33

3.3 My profile ....................................................................................................................................................... 34

3.4 Language ..................................................................................................................................................... 35

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3.5 Log out ........................................................................................................................................................... 35

3.6 Legal and Support ........................................................................................................................................ 35

4 MANAGEMENT .................................................................................................................. 36

4.1 How to check your WiFi usage statistics .................................................................................................... 36

4.1.1 Management: WiFi statistics tab ............................................................................................................... 36

4.1.1.1 Selecting a timeframe and understanding historical progress ................................................... 38

4.1.1.2 WiFi usage analytics ............................................................................................................................. 39

4.1.1.3 Demographic statistics ........................................................................................................................ 44

4.2 How to customize your customer’s WiFi experience ................................................................................ 50

4.2.1 Management: WiFi experience Tab ........................................................................................................ 50

4.2.1.1 Customize the WiFi experience of your guests ............................................................................... 52

4.2.1.1.1 Create WiFi portal ................................................................................................................................ 53

4.2.1.1.1.1 Change login box location for your WiFi portal.............................................................................. 55

4.2.1.1.1.2 Select your background image for your WiFi portal ...................................................................... 55

4.2.1.1.1.3 Select how much free time your customers enjoy, per 24 h ......................................................... 56

4.2.1.1.1.4 Choose what the customer sees after a successful login .............................................................. 57

4.2.1.1.1.5 Done! Now you can preview your new designs! ............................................................................. 58

4.2.1.1.2 Edit my WiFi portals ............................................................................................................................ 60

4.3 Your Company details ................................................................................................................................. 63

4.3.1 Management: Company details tab ...................................................................................................... 63

4.3.2 Management: My access points tab ...................................................................................................... 68

4.3.2.1 Access Points ......................................................................................................................................... 69

4.3.2.2 Assign-Unassign an Access Points ..................................................................................................... 70

4.3.2.3 Deleting an Access Points .................................................................................................................. 71

5 CONSOLE MAIN SECTION: USERS ..................................................................................... 72

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5.1 How to navigate the user list ....................................................................................................................... 74

5.1.1 Search and browse through the Users list ............................................................................................... 74

5.1.1.1 How to browse through the Users list ................................................................................................ 74

5.1.2 How to search through the Users list ........................................................................................................ 74

5.1.3 How to sort the Users list .............................................................................................................................. 75

5.1.4 Edit and Delete a User ................................................................................................................................ 76

5.1.5 Create a user ................................................................................................................................................ 76

5.1.5.1 Email ........................................................................................................................................................ 77

5.1.5.2 User name .............................................................................................................................................. 78

5.1.5.3 External Id ............................................................................................................................................... 78

5.1.5.4 Name ...................................................................................................................................................... 78

5.1.5.5 Phone number ...................................................................................................................................... 78

5.1.5.6 Status ....................................................................................................................................................... 78

5.1.5.7 User roles ................................................................................................................................................. 78

5.1.5.8 Scope ...................................................................................................................................................... 79

5.1.5.9 Notifications ........................................................................................................................................... 79

5.1.6 Edit a user ...................................................................................................................................................... 79

6 CONSOLE MAIN SECTION: MY PROFILE ........................................................................... 81

6.0.1 Personal information ................................................................................................................................... 83

6.1 How to change your password ................................................................................................................... 83

6.1.1 Change your password .............................................................................................................................. 83

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1 Introduction

What is this guide?

This guide is a complete description of the WiFi for Business Company Console and all of its

features and functions. This document aims to guide new and experienced users step by step

through all of its functions, in the most user friendly way possible.

How to use this guide

If this is the first time you access the console, it is recommended you start reading this document

from the beginning and don’t skip any sections.

If you are an experienced user who just wants to review specific aspects of the console, you can

jump to specific sections included in the table of contents simply by clicking on them.

What is this console used for?

The company console is a control panel that allows venue owners to manage in-store WiFi

experience and tailor it to their needs.

Tasks that can be completed with the Company Console include:

Creating and modifying captive portal customizations

Creating editing and deleting console users

Checking WiFi usage statistics and customer demographics

Managing access points

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2 Getting started

Thank you for choosing WiFi for Business to provide WiFi to your customers.

Depending on how you acquired the W4B (Wifi for Business) service, the ‘getting started’ process will be

slightly different.

There are two possibilities:

1. You acquired your first service license through one of our service provider partners

2. You acquired your first service license through the Fon site

Please identify your scenario and go through the corresponding registration process described in the sections

below.

2.1 You acquired your first service license through one of our

service provider partners

After purchasing the service from a service provider partner, you should do these things:

1. Activate your account through the welcome email

2. Register your access point

2.1.1 Activate your account

You will receive the mentioned welcome email the moment you acquire your W4B service from a service

provider. The email will be sent to the email account you provide at the moment of purchase.

Remember this email account as it will be used to create your Company account. Additionally, all

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service related communications will be sent here.

This email message welcomes you to W4B service and provides you with a link to activate your account.

‘To complete registration and get full access to your management platform please click here’

By following the link you will be prompted to a ‘set password page’ where you should enter a password for

the service, in order to activate your account.

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Once you have entered your email address (the one you provided at the moment of purchase) you will

receive another email with instructions.

Please follow the instructions provided in the email to generate the password.

Click on ‘here’ to be redirected to the following screen:

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Input a New password of your choice in the corresponding field

Input the New password in the Confirm new password field again to make sure there are no mis-type

errors and the password is in fact the one you want

Click on CONTINUE to set your password.

Keep in mind a valid password will contain at least 6 alphanumeric characters. If both fields aren’t an

exact match, an error message will be displayed:

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If the password has been correctly set, a confirmation message will be displayed:

A password change confirmation email will be sent as well.

Congratulation you have successfully activated your W4B account!

You can get familiar with the service by entering your username and password at:

https://public.yourwifi.fon.com

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Please note that the service will not work until you have successfully registered an Access Point

2.1.2 Register your access point

You should receive your Access Point in the next couple of days after acquiring the service licence. If you

have not received it after one week please contact your service provider through its customer care or support

channels.

Follow these steps to register your access point and start fully enjoying all functionality:

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❏ Register your Access Point

❏ Log in

❏ Connect

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2.1.2.1 Enter MAC and PIN

Once you receive your Access Point, you should register it in the service. Please type http://register.fon.com

on any web browser.

Enter the MAC address and PIN CODE found on a sticker on your router.

Click on NEXT.

http://register.fon.com/


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2.1.2.2 Log in

After MAC and PIN have been validated, you will be prompted to a login page where you should enter your

credentials: username and password.

If you do not remember it, please contact your service provider through their customer care or support

channels

If you have not yet activated your account, please follow the activation link in the welcome email

you received when you bought the service.

If you do not remember your password you can create a new one by clicking on the forgot password

link found at the bottom of the login page.

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2.1.2.3 Connect your access point

Plug your W4B access point to a power supply with the provided power adapter.

Connect one end of the ethernet cable to your W4B access point and the other to a free ethernet

port in your current router.

Your access point will start blinking and different colours will appear.

Do not disconnect the W4B access point until the LED lights indicate ‘connected’ status.

The state of the LED lights when the access point is correctly ‘connected’ to the internet may vary

depending on the model. Please check the installation guide provided with it to confirm.

To improve your WiFi signal, place your W4B access point in a high spot, clear of walls, facing the

general area you want to service.

You are ready to go!

Enjoy your WiFi for Business service at


2.1.3 Register an additional access point

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To register an additional access point follow the exact same steps described in Register your access point.

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2.2 Acquisition of your first service license through the Fon site

2.2.1 Register your access point

You will have to follow these steps to get started:

1. Enter MAC and PIN

2. Sign up

3. Fill in your Company form

4. Connect your access point



on any web browser.



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Click on NEXT.

2.2.1.2 Sign up

You will be redirected to a login and signup page:

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Click on the SIGN UP button. You should see the following form:

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Choose an Email, Username (Name), Full name and Password. Your Username and Password will be

used to log in. Before continuing you will have to accept the Fon Terms and Conditions.

Click on NEXT and you will be redirected to the following form:

For the location of your venue to display correctly on the map, you will need to complete:

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❏ Address

❏ Zip Code

❏ City

❏ Country

Once those fields are complete, your venue’s location will be pinpointed on the map. Click on it and drag it to

fine tune your position, should you consider it inaccurate.

If you manually fine tune your store’s location on the map, the address data will vary and might not match

your official address. If you enter data in the 4 fields mentioned before, the location on the map will

update again.

The fields with an asterisk * next to them are mandatory and you will not be able to save changes to the

form until they have been completed. An error message will be displayed if you click on Save and mandatory

fields have not been inserted.

The following are the fields displayed in Company details form:

❏ Company name: enter an company name such as Super Franchise

❏ Company external ID: this is a code that will help the service provider identify your company. In

case you need to contact your service provider for any support reasons, you will be asked to provide

this code.

❏ SSID: this is the name of your WiFi signal. Your service provider might set this name for you, in this

case you will not see this field and will not be able to modify it. In case your service provider allows

you to modify the name of your WiFi signal, this field will be editable, choose something your

customers will recognise and identify with your company, such as ‘Fon cafe WiFi’.

❏ Store name: enter an establishment name, such as Super Franchise Tour Eiffel

❏ Store External ID: this is a code that identifies your store in your service provider’s systems. In

case you need to contact your service provider for any reason support, you will be asked to provide

this code.

❏ Logo: upload the logo of your company, this logo will be shown on the captive portal page. Make

sure to upload an image that meets the requirements, otherwise, it cannot be guaranteed that it will

display correctly.

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❏ Country: use the dropdown list to select you Company’s country.

❏ Address: enter your company address.

❏ City: enter the name of the city your company is located in.

❏ Zip Code: enter your company’s zip code

❏ Province/state: enter the province or state your company is located in

❏ Phone number: enter a phone number for service related communication, should the need arise.

However the main communication channel will be via email.

❏ Type of business: Each type of business has a representative icon, select the one that better fits

your business, as your company will be displayed with the icon in your service provider’s map. Here is

a list of all Company types and available icons:

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Airport

Hair

Art / Entertainment

Headquarters

Bar Medical / Dental

Bed and breakfast

Office

Bus station Offices

Cafe

Park

College / University

Physio

Conference

Rail

Convention centre

Station

Electric station

Store

Fair

Terminal

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Gas station Airport terminal

Home

Train station

Hotel

Waiting room

Medical

Restaurant

After you have completed filling in your Company details, click on CONTINUE.

You should see confirmation dialogue telling you that the registration process has been completed

successfully.

After you click on I UNDERSTAND, you will be redirected to the Company console. Now its time to connect

your new access point.

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2.2.2 Register an additional access point

https://public.yourwifi.fon.com/

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To register an additional access point you will have to follow these steps:

1. Enter MAC and PIN

2. Log in

3. Connect your access point



on any web browser.




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Click on NEXT.

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2.2.2.2 Log in

After MAC and PIN have been validated, you will be prompted to a login page where you should enter your

credentials: username and password.

If you do not remember your credentials, please contact Fon through our support link at the bottom of the

page.

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If you do not remember your password you can create a new one by clicking on the forgot password

link found at the bottom of the login page.

Now you can enjoy all functionality of the service!

The moment you connect your router, customers will be able to access the internet and statistics regarding

WiFi connection will start to be gathered and summed up in your Statistics tab.

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3 WiFi for Business console

The functionality provided in the console is grouped in sections, to allow the user to navigate comfortably,

and intuitively find all the options available.

Navigate through them by clicking on the corresponding tabs.

3.1 Management

In this section you will be able to manage all aspects of your guest WiFi service, which includes:

monitoring of your customer’s WiFi connection, customizing the WiFi portal your customers will see, and

setting your store details, so your venue’s store appears on Fon maps.

3.2 Users

In this section you will be able to create, edit and delete console user accounts. You can assign different

roles to each user. This way, you make sure each user is granted access to specific sections of your console.

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The following sections are always visible, no matter where in the navigation of the console you are

located. Therefore they are referred to as fixed sections. You can click on them from any screen.

3.3 My profile

In this section you will be able to edit your user information and reset your password, should you want to, or

should the need arise.

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3.4 Language

Click on the globe icon to see a list of available languages. Click on whatever languages you

feel comfortable with. The browser will refresh and the console will display in the selected

language.

3.5 Log out

Click on this icon to logout of your session.

3.6 Legal and Support

Click on these links at the bottom of the page to see WiFi for Business related legal information and your

service provider support site, respectively. If you encounter any issues with the service, have any complaints

or suggestions to make, please use the support link to get in touch with a customer care representative.

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4 Management

4.1 How to check your WiFi usage statistics

4.1.1 Management: WiFi statistics tab

This section displays sociodemographic and WiFi usage analytics of customers visiting your venue.

The purpose of this section is to provide valuable information regarding your customer’s profile and

behaviour: what age range they belong to, where they come from, how often they come, how long they

stayed, if they come back, etc.

These metrics help you better understand your audience and improve your business performance.

Information is presented for different timeframes and its historical progress over time is shown in the

graphs below.

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4.1.1.1 Selecting a timeframe and understanding historical progress

Information is available for a selection of timeframes (today, yesterday, last week, last month). Each

timespan presents data for a concrete temporal interval, which allows you to understand how your metric is

evolving within the selected timeframe.

The graph below each metric displays its historical evolution over time.

Analyzing how your metric is evolving allows you to understand how your business is performing over time.

By carefully examining historical progress you might find patterns and cycles that will help you decide, for

example, when to launch promotions and sales. You could also check if changes in your service are attracting

the right type of customers. For instance, you decide to launch a beverage aimed at female customers at the

beginning of april. You could check if you are, in deed, attracting more female customers by contrasting april

and may or april 2015 with april 2014.

The supported timeframes are:

Today

Yesterday

Last week

Last month

This is what they look like on the web application:

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Click on each of the timeframes to display the corresponding aggregated data. The selected timeframe will

appear highlighted and the rest grayed out. Each of the timeframes will display a different graph:

LAST MOTNH will display the last 12 months

LAST WEEK will display the last 6 months

YESTERDAY will display the last 30 days

TODAY will display the last 24 hours

4.1.1.2 WiFi usage analytics

In this section analytics regarding the WiFi usage of your venue are displayed. Five metrics that provide

valuable information regarding customer’s behaviour and allow you to improve your business are presented.

❏ Total visits: This metric represents the amount of customers that connected to your WiFi

successfully for a selected timeframe.

There is no ideal amount of total visits you should strive for, as this depends on the type of business, the

size of your venue, and seasonal variation. Instead, consider this number a benchmark to compare yourself

against and aim to gradually increase it over time.

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The graph below shows the historical evolution of ‘total visits’ in your venue over time.

As you can see your venue has experienced a sharp decrease in the number of visits in the last month, which

should be worrying you.

There are many actions you can take to increase the number of visits to your store. An example could be

launching a promotion: ‘50% discount on your drink if you come again tomorrow!’.

As a result, you should expect an increase in the number of visits in the following months.

The progress of total visits in your store is a valuable performance indicator that you should be monitoring,

in order to enhance your business performance.

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❏ New visitors: customers that connect for the first time to your WiFi, within the selected timeframe.

It is measured as a percentage.

❏ Recurrent visitors: clients that come back to your venue on another occasion and connect to your

WiFi again. Measured as a percentage.

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There is no ideal proportion of new visitors and recurrent visitors. The proportion is influenced by the type of

business and its store.

For instance, a coffee shop located in a business area with a lot of people working in its surroundings, and

thus recurrently getting breakfast at it, is expected to have a considerable number of recurring visitors.

A shop located in an airport is expected to have a high number of new visitors (tourists travelling) but not so

many recurrent visitors.

New and Recurrent metrics allow you to understand the behaviour of your customers with regards to your

venue: ‘Do they come back or do they not?’

In general, low values for recurrent visitors indicate that you are not generating enough loyalty among your

customers, which is why they don’t come back. Use this metric to monitor how your business is performing

against it over time and take commercial actions to improve it.

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Low values for new visitors indicate your venue is not growing in the number of new visitors coming. Take

actions to improve this metric and monitor your performance against it over time.

❏ Average time of use: average session duration. This indicates how long your customers stay

connected each time they log in, on average. It is measured in minutes.

This metric will be highly influenced by the free amount of connection time you offer to your clients. If you

only offer 30 minutes, that will be the maximum value you will see on this chart. The average session

duration is a good indicator of how long your clients stay in your venue. The longer they stay, the higher the

chance they keep on spending. For instance: they might have a second drink. How long they stay is also an

indicator of how pleasant they find the experience at your venue, which might result in greater loyalty at no

extra cost.

❏ Total traffic: total amount of traffic generated during the selected timeframe. This is the amount

of gigabytes that has been downloaded through your WiFi signal, by your customers.

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Total traffic is related to the type of content your users consume the internet. A low traffic volume might

indicate that customers only check their email, read news or work when they come to your venue. If the

number is high, users might be coming to your venue to relax watching videos or listening to music. This

value will probably be bigger the younger your customers are.

If this value keeps gradually growing, you should consider gradually improving your internet connection to

keep up with your customers’ needs. Customers might be annoyed by a slow connection and choose to go

somewhere else.

4.1.1.3 Demographic statistics

This section displays sociodemographic information of users connecting through Facebook. Three metrics are

monitored: sex and gender, connection device, and origin and mother tongue.

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Each metric is displayed in a box, showing the proportion of the corresponding values and a graph that

shows detailed information for each value.

❏ Male vs Female: male vs female visitors proportion. The graph shows the age distribution for male

and female visitors.

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Knowing the sex and age distribution of your clients will help you take savvy business decisions.

Some examples that shows you all the potential of these statistics:

Female customers are generally more concerned about calories intake. If most of your customers are

female, make sure you include in your offering reduced fat food and the option to choose between skimmed

milk or whole milk for their coffee.

If on the contrary your customers are mainly male, they would prefer free sports and cars magazines to read

while eating, or enjoying their coffee.

If most of you audience is mature, offer high quality products, if your have young audiences they will be

inclined towards low cost offerings.

❏ Mobile vs Laptop: proportion of clients that connected using a mobile or laptop device. The graph

displays the operating system distribution for each device type ( mobile, laptop)

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Knowing if your customers connect mainly with mobile or with laptop might indicate why they come to your

venue. Customers using mobile devices might be spending their free time or having a break from work.

Customers using a laptop might be coming to get some work done. If most of your customers use a laptop,

maybe you should consider buying bigger tables to set them on and more comfortable chairs, so they can

work comfortably.

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❏ Local vs Foreigner: proportion of local vs foreigner users. The corresponding graph shows a

distribution of countries of origin and mother tongue of your visitors.

Knowing where your customers come from is very helpful as it might, for instance, help you decide in which

languages your service should be provided. Perhaps many customers are Chinese and would love a Chinese

waiter they can communicate with more easily, or a Chinese translation of the menu. Also, Asians typically

have trouble digesting milk and would probably greatly appreciate alternatives in the menu, such as soy milk,

or lactose free milk.

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4.2 How to customize your customer’s WiFi experience

4.2.1 Management: WiFi experience Tab

Inside this tab you will be able to tailor the appearance of the WiFi portal: This is the first page your

customers see when they try to connect to internet. This page is called the captive portal as well.

In this section you will be able to configure this page with your personal branding and product offerings.

Here is what a customized captive portal or WiFi portal looks like.

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Once you reach this tab, you might find an alert icon that looks like this . It is there to remind you that

you have not yet created your own customization. There will also be a message encouraging you to do so.

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Create one or mark the checkbox and click on if you do not wish to see this message again.

Regularly updating your WiFi portal, according to season or for special offers and promotions, will make a

good impression on your customers, as it will indicate the business is alive and being taken care of. It is also

a means of communication with your customers. Apart from offers and deals, you might want to show a

quote of the day, announce daily events, or perhaps even hold some sort of artistic competition and display

the winner’s artwork for new and recurrent visitors to see.

4.2.1.1 Customize the WiFi experience of your guests

The first thing you decide is whether you want to customize your own WiFi portal by creating a Create new

WiFi portal, or use the Use default WiFi portal.

The selected option will be highlighted and you will see an arrow pointing down at the rest of the

configuration process.

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Once you create your first WiFi portal, you will see a third button: Edit my WiFi portals.

Depending on the selected WiFi portal option, the configuration process will be slightly different. Below

follows a more detailed description of how each WiFi portal option works.

4.2.1.1.1 Create WiFi portal

The Create WiFi portal option will allow you to create, save and publish new WiFi portals.

If you click on New WiFi portal, the next subsection will be used to enter a WiFi portal name.

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Click on the field that says WiFi portal name to enter a name you find appropriate and helps you reminder

the topic , such as Cafe promotion, Summer, Halloween, Christmas…

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4.2.1.1.1.1 Change login box location for your WiFi portal

Here you will be able to choose a layout. A layout will determine the position of the login box.

3 options are available that will allow you to choose the one that better fits with the background image

selected.

The available options are:

❏ Left

❏ Right

❏ Float (centered)

Choose the one you consider appropriate by clicking on the radio button underneath it. A selected radio

button will look like this .

4.2.1.1.1.2 Select your background image for your WiFi portal

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Select the background shown at your WiFi portal page. At the top you will see the default image. If you

choose no other, this is the image that will be shown.

Select a background by clicking in the radio buttons. See the complete portfolio of backgrounds scrolling

through the gallery bar.

You can also click on the leftmost button to upload your own background:

Make sure to upload an image that meets the specified format requirements you can see written

underneath the button. Otherwise, the W4B service cannot guarantee a quality background will be

displayed.

4.2.1.1.1.3 Select how much free time your customers enjoy, per 24 h

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Move the slider right or left (click, drag and release) to select how much free connection time you want to

offer your customers.

The more time you provide, the higher the chance they stay longer at your venue.

4.2.1.1.1.4 Choose what the customer sees after a successful login

Choose whether a custom website or links to social media sites should be shown after a successful login.

Click on the radio buttons to choose an option.

Choose between:

❏ Showing a website of your choice.

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❏ Show buttons that lead to your social media websites or social media sites of your choice

Click inside the fields to start typing a website address. Make sure to follow the website address format

you can see in the example inside the fields. Otherwise, the site will not display correctly.

4.2.1.1.1.5 Done! Now you can preview your new designs!

Under this header you will see 4 icons. If you click on any of them, a new tab inside your browser will open

showing a preview of your WiFi portal. You cannot navigate the previews, they will just give you an idea of

what your customization looks like at the moment.

Each icon represents a different preview. 1 and 2 stand for Access page and Connection page, respectively.

You can preview what they will look like on a laptop or desktop and what they look like on mobile devices.

Once you have checked what your customization looks like and are satisfied with your WiFi portal, you can

either cancel, save or save and publish your WiFi portal.

If you click on Cancel, the WiFi portal process will be cancelled and the existing published WiFi portal will

remain showing at your WiFi portal.

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If you click on Save, the WiFi portal will be saved, in Edit my WiFi portals section, but this WiFi portal will

not be published.

If you click on Save and publish, the new WiFi portal will be published to your WiFi portal right away and

saved in My WiFi portal portfolio.

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4.2.1.1.2 Edit my WiFi portals

If you click on Edit my WiFi portals you will see the following:

The purpose of the customization option Edit my WiFi portals is to allow you to manage your WiFi portals

portfolio, select, edit, delete and preview each of them.

In select your WiFi portals section you will see a dropdown list that shows the currently published WiFi

portals on the top of the list. Once you have created and saved at least two WiFi portals, you will be able to

click on the dropdown icon and select the one you want to manage.

Next to the dropdown icon you will see a pencil icon . Click on it to change the selected WiFi portal’s name.

The cursor will appear at the end of the text indicating that editing is now possible. To edit any other aspects

of a customization, simply go through the subsections previously described and make the desired changes.

Remember to click on Save at the bottom of the page to save any customization changes. To change the

currently published WiFi portal remember to click on Save and Publish at the bottom of the page.

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You will not be able to delete a published WiFi portal. To delete a WiFi portal:

1. Select a different one or select the default WiFi portal and click on Save and Publish

2. Select the one you want to delete and click on the Delete button at the end of the page

The delete button will not show while a published WiFi portal is selected.

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7.2.1.1.3 Use default WiFi portal

If you click on Use default WiFi portal this is what you will see:

No configuration options are available, as this WiFi portal is created by your service provider and applied by

default. You will only be able to preview it, and selected if you prefer showing your service provider default

WiFi portal.

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4.3 Your Company details

4.3.1 Management: Company details tab

This tab contains your company information. During the registration process you will need to fill in this form.

You can access it anytime to make changes to the company information.

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In case you don’t fill in all store related fields, you will see a bell icon on the tab and a message like this.

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For the location of your venue to display correctly on the map, you will need to complete:

❏ Address

❏ Zip Code

❏ City

❏ Country

Once those fields are complete, your venue’s location will be pinpointed on the map. Click on it and drag it to

fine tune your position, should you consider it inaccurate.

If you manually fine tune your store’s location on the map, the address data will vary and might not match

your official address. If you enter data in the 4 fields mentioned before, the location on the map will

update again.

The fields with an asterisk * next to them are mandatory and you will not be able to save changes to the

form until they have been completed. An error message will be displayed if you click on Save and mandatory

fields have not been inserted.

The following are the fields displayed in Company details form:

❏ Company name: enter an company name such as Super Franchise

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❏ Company external ID: this is a code that will help the service provider identify your company. In

case you need to contact your service provider for any support reasons, you will be asked to provide

this code.

❏ SSID: this is the name of your WiFi signal. Your service provider might set this name for you, in this

case you will not see this field and will not be able to modify it. In case your service provider allows

you to modify the name of your WiFi signal, this field will be editable, choose something your

customers will recognise and identify with your company, such as ‘Fon cafe WiFi’.

❏ Store name: enter an establishment name, such as Super Franchise Tour Eiffel

❏ Store External ID: this is a code to identify your store in your service provider’s systems. In case

you need to contact your service provider for any reason support, you will be asked to provide this

code.

❏ Logo: upload the logo of your company, this logo will be shown on the captive portal page. Make

sure to upload an image that meets the requirements, otherwise, it cannot be guaranteed that it will

display correctly.

❏ Country: use the dropdown list to select you Company’s country.

❏ Address: enter your company address.

❏ City: enter the name of the city your company is located in.

❏ Zip Code: enter your company’s zip code

❏ Province/state: enter the province or state your company is located in

❏ Phone number: enter a phone number for service related communication, should the need arise.

However the main communication channel will be via email.

❏ Type of business: Each type of business has a representative icon, select the one that better fits

your business, as your company will be displayed with the icon in your service provider’s map. Here is

a list of all Company types and available icons.

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Airport

Hair

Art / Entertainment

Headquarters

Bar Medical / Dental

Bed and breakfast

Office

Bus station Offices

Cafe

Park

College / University

Physio

Conference

Rail

Convention centre

Station

Electric station

Store

Fair

Terminal

Gas station Airport terminal

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Home

Train station

Hotel

Waiting room

Medical

Restaurant

Once you have completed all fields, click on Save to save your company details. Cancel will dismiss any

changes you may have inserted.

4.3.2 Management: My access points tab

Use this tab to manage your service licences, such as acquiring new license, assigning and unassigning

access points to and from different stores. This is what the tab looks like:

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4.3.2.1 Access Points

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In this section you will see the hierarchy of your venue’s Access Points and the store they belong to. If they

are not assigned, to any store the dropdown will read unassigned.

As you hover over an access point, it will be highlighted. This means it is currently selected.

Additionally, a Save button and a trash can icon will appear.

4.3.2.2 Assign-Unassign an Access Points

To assign or unassign access points to a store, click on the dropdown icon next to each MAC address and

choose between your store or unassigned option. The available store in the dropdown menu is the one

provided during the company creation.

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An unassigned AP does not belong to the store anymore, usage statistics will not be available or gathered,

and customizations will not apply to this access point. This Access Point will inherit the customization of

your service provider. You can always assign the access point again to the store to reactivate the statistics

and customizations options.

4.3.2.3 Deleting an Access Points

Use the trash can icon to de-register (delete) an access point from your company, this means that the Access

Point will not belong to your company anymore but to your service provider.

A de-registered (deleted) access point will not be shown in the access point hierarchy anymore.

The captive portal shown by a de-registered access point will be the one of your service provider.

statistics will not be gathered nor shown in the statistics dashboard.

You will have to go through the registration process again to register this Access Point to your company.

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5 Console Main Section: Users

Users main section will allow you to create and manage the users who will have access to your Company

Console.

As you can see, there is an Add new user button, a search criteria dropdown selector, a search box and

a list with a series of columns. This list is your Users list. The last column is the actions column. The rest of

the columns constitute possible search criteria.

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5.1 How to navigate the user list

5.1.1 Search and browse through the Users list

5.1.1.1 How to browse through the Users list

The list shows a limited number of users per page. To browse through them click on each page number.

There are double arrows on each side of the page numbers . To advance to the next page click on .

To go back to the previous page click on .

5.1.2 How to search through the Users list

Searching through the User list is available for several search criteria:

❏ Email

❏ User Name

❏ Status

Click on the dropdown arrows of search by combobox to select the criteria you want to search by. Type

your search string and press Enter or click on the lens . The search will only take place for the selected

criteria (email, username, status).

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Only search results matching your search string will be displayed. If there are too many matches to display in

one page, a page counter will appear . If there are no search results that match the search string, the

following message will be shown:

5.1.3 How to sort the Users list

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The list can be sorted by different criteria, which correspond to each of the columns. Both ascending and

descending orders are possible. An arrow icon pointing upwards indicates the list is sorted in ascending

order following the grayed out criteria. An arrow pointing downwards means the list is sorted in descending

order.

5.1.4 Edit and Delete a User

Leaving your cursor on top of a user will show two icons in the last column, the actions column.

Clicking on the pencil will take you to user details screen where all fields are editable. ( see 8.1.3

Create a user)

Clicking on the trash can will prompt a deletion confirmation message:

Click on Ok to confirm deletion or on Cancel to cancel the deletion process.

If user confirms deletion action, the deleted user will be permanently erased and no longer have access to

the company console. A user cannot delete himself.

5.1.5 Create a user

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Once you click on Create user, you will see User details screen. You need to fill in this form to create a

new user. As you can see, there are some fields with an asterisk *. These are mandatory fields and need to

be filled in in order to be able to create the new user. The little question mark icons , also called

tooltips, will provide additional information around each field if you hover over them.

5.1.5.1 Email

The email is used to send service communications to users.

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5.1.5.2 User name

The username is the user credential to access the console. It will be displayed on the Users list.

5.1.5.3 External Id

Internally identifies the user from others with the same name in your service provider’s systems.

if you need to contact your service provider for any reason, they may ask you to provide this number.

5.1.5.4 Name

This is the user’s real name or the name he wants to be referred to in service communications.

5.1.5.5 Phone number

This is the user’s phone number. Please enter the number with the corresponding country code (+34 or 0034

for Spain; +44 or 0044 for the UK) The number will be used for service related communication, should the

need arise. However the main communication channel will be via email.

5.1.5.6 Status

The status indicates whether the user account is Active or Suspended A Suspended user won’t be able to

perform any operations, nor access the console.

Before setting a user as Active you might want to carefully consider its assigned roles and scope. The

more roles and the bigger the scope, the greater the allowance to perform tasks in your company.

5.1.5.7 User roles

Roles are groups of permissions that can be assigned to users. Permissions dictate which actions are

available for a user. For instance, viewing statistics, creating users or editing company details. You might

want to have a user account that can only be used to check statistics data to avoid making changes by

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mistake. To assign roles, simply look for the role name and mark the checkbox to the right of the role

description. You can scroll down the available roles by clicking and dragging the scrollbar to the right of the

checkboxes.

5.1.5.8 Scope

The scope determines the access level of the user. A user can either have access to all stores, or just a set of

them. By default All stores is selected. To choose the specific stores the user has access to, click on the

Limited stores radio button. A dropdown menu will appear. You can scroll through all stores and mark those

the user should have access to.

5.1.5.9 Notifications

If you mark this checkbox, the user will receive service related notifications by email.

5.1.6 Edit a user

This is the user edition screen. It is the same as the user creation screen with an additional Delete button.

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Click on any field or radio button to make the desired changes. Click on Cancel to undo the changes, on

Save to apply them or on Delete if you want to delete the user.

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6 Console Main Section: My profile

Inside this section you will be able to edit your account information as well as change your password.

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As you can see, there are two subsections inside my profile:

❏ Personal information

❏ Change password

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By default, Change Password is collapsed. To collapse or expand a section click on the arrow next to it. An

arrow pointing downwards indicates a collapsed section. An arrow pointing upwards indicates an

expanded section.

6.1 How to edit your personal information

6.0.1 Personal information

Inside Personal information you will find 4 fields: Email, Username, Name and Phone number. These

fields correspond with the fields under the Create a user section of this document. Fields marked with an

asterisk are mandatory and thus cannot be left blank. Click on Save to verify any changes or on Cancel to

discard them.

6.1 How to change your password

6.1.1 Change your password

Inside Change your password you will find three fields: Current Password, New Password and Confirm

new password. All fields are mandatory.

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You should only need to access this section if you need to change your password. If you decide to change

your password you will need to follow 4 steps:

1. Input your Current password in the corresponding field

2. Input a New password of your choice in the corresponding field

3. Input the New password in the Confirm new password field again to make sure there are no mis-

type errors and the password is in fact the one you want

4. Click on Save to verify your password change or on Cancel to interrupt the process.

Keep in mind a valid password will contain at least 6 alphanumeric characters. If both fields aren’t an

exact match, an error message will be displayed.

If the password has been correctly changed a confirmation message will be displayed:

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A password change confirmation email will be sent as well.

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