Company Capability Profile - ICATT · customer service, retain customers and develop employee...

Your people are great; We make them better!

2816 Sans Pare i l S t ree t Jacksonv i l l e , F lo r ida 32246

Phone: (904) 645.6954 Fax: (904) 645.3419WWW.ICATT.NET

CCoommppaannyyCCaappaabbii ll iittyy

PPrrooffii llee

ICATT Consulting Capability Document 2

Letter from Gabe Hamda, Ph.D., SPHR

President & CEO

II ff yyoouu wwaanntt ttoo hhaavvee

aa hhiigghh ppeerrffoorrmmiinngg

wwoorrkkffoorrccee,, ttaakkee tthhee

ff ii rrsstt sstteepp.. IInnvveesstt iinn

yyoouurr hhuummaann ccaappii ttaall

wwii tthh tthhee hheellpp ooff

IICCAATTTT CCoonnssuull tt iinngg!!

We improve workplace

performance through:

• Customized Training • Project Staffing • Consulting Services

Dear Prospective Client:

Increase your revenue, improve productivity, provide outstanding

customer service, retain customers and develop employee morale.

We’ve all heard these words in our professional careers. How close

are you to achieving your expected results? Simply put, how

prepared are you and your company to meet the challenges ahead?

ICATT Consulting customizes services to meet your company’s

needs. We can help you forge ahead, establish new horizons and

build a solid foundation for success. We can provide customized

training for your staff, provide new or additional staff, as well as offer

a wide variety of consulting options.

Attracting, retaining and developing the right people are major

challenges. When you choose ICATT Consulting, you gain

immediate access to highly skilled professionals determined to

provide the highest quality work with the highest standards.

Contact us today.

Sincerely, Gabe Hamda Gabe Hamda, Ph.D., SPHR President & CEO

Contact us today!

Phone Email Fax 904.645.6954 [email protected] 904.645.3419


BBuussiinneessss VViiss iioonn

TToo pprroovviiddee iinnnnoovvaattiivvee ssoolluuttiioonnss ttoo oorrggaanniizzaattiioonnss ddeessiirriinngg ttoo eennhhaannccee ppeerrffoorrmmaannccee bbyy eeffffeeccttiivveellyy ccoommbbiinniinngg tteecchhnnoollooggyy,, ppeeooppllee aanndd pprroocceesssseess Our experience, partnered with best practice research, allows us to see opportunities that might be hidden from those working closely in the organization. We offer several services that can be utilized individually or collaboratively with other services we provide.

BBuussiinneessss MMiissss iioonn

WWee iimmpprroovvee wwoorrkkppllaaccee ppeerrffoorrmmaannccee tthhrroouugghh:: CCuussttoommiizzeedd TTrraaiinniinngg PPrroojjeecctt SSttaaffffiinngg CCoonnssuullttiinngg SSeerrvviicceess

We transform ideas into action for learning and competency development. Our approach to performance improvement is three steps; systems, measures and results. Our time saving, cost effective services are customized for your organization’s identified needs. We custom design all of our services utilizing a variety of proven business methods.

Core Values

Business Mission

Business Vision


CCuussttoommiizzeedd TTrraaiinn iinngg IInnssttrruuccttiioonnaall DDeessiiggnn

The foundation of all successful training programs begins with a clear, concise and thorough

instructional design process. Our success in outstanding customized training starts with our

instructional design team that utilizes proven instructional design methodologies in

collaboration with client needs.

EE--lleeaarrnniinngg DDeevveellooppmmeenntt

Our e-learning developers utilize the latest

technologies to deliver a versatile e-learning

product custom designed for our client. E-

learning training can provide significant cost

savings.

WWoorrkkppllaaccee TTrraaiinniinngg

Even the most optimistic analysts do not predict

e-learning will grow more than half of the total

corporate education market. While e-learning

has its beneficial functions, it cannot replace

instructor-led training benefits. Our commitment

to the training profession provides our clients with world-class instruction that incorporates all

the latest adult learning theories and techniques.


PPrroojjeecctt SSttaaff ff iinngg SSeerrvviicceess

Organizations today are outsourcing their human resource functions and training needs to not only

cut costs, but also utilize permanent staff in more valuable ways. Our human resource management

team, in collaboration with our client, determines the human resource needs, finds people to fill those

needs, and gets the best work from each employee by providing the right incentives and job

environment.

We select only the most qualified individuals to meet the client’s requirements. Regardless of your

industry or geographic location, ICATT Consulting has the qualified consultants to fill your temporary

training or instructional design positions today.

Instructional Designers

Technical Writers

Training Facilitators

Human Resource Professionals

We also retain consultants with industry standard information technology skill sets, which allow us to

perform:

Informational technology contract work

End-to-end software design and development support

Information technology staffing

Project Management


OOrrggaanniizzaatt iioonnaall EEff ffeecctt iivveenneessss CCoonnssuu ll tt iinngg SSeerrvviicceess PPrroocceessss IImmpprroovveemmeenntt

Countless demands are placed on organizations to survive in today’s world. Many times,

organizations are so busy trying to stay ahead, that they continue to operate ineffectively. Our

process improvement approach identifies areas of poor quality, process variation and non-value

added activities. At that point we set the stage for effectively monitoring and controlling new

processes.

PPrrooggrraamm EEvvaalluuaattiioonn Many organizations, particularly those with federal or state funding

requirements, need an outside organization to provide evaluation on the

mandated program effectiveness. There are also forward-thinking

organizations seeking consultation on future programs. Our team provides a

systematic collection and analysis of quantitative and qualitative data needed

to make decisions. Evaluation stages include design, data collection, data

analysis and interpretation, and reporting.

HHuummaann RReessoouurrcceess Our services are intended to help you maximize the effectiveness of your Human Resources function.

We offer job redesign, employee handbook development, human resource policy and procedures.

SSttrraatteeggiicc DDiirreeccttiioonn SSeettttiinngg

Strategic direction setting determines where an organization is going over the next year or more, how

it is going to get there and how the organization fulfilled its mission. The focus of a strategic plan is

usually on the entire organization, while the focus of a business plan is usually on a particular

product, service or program. There are a variety of strategic planning models, including goals-based,

issues-based, and organic. Our planners will utilize the tool that best meets the needs of our client.

CCaappaacciittyy BBuuiillddiinngg Helping organizations develop the capacity to effectively deliver on their mission. Capacity building

includes development of processes, human organization and technology.


IICCAATTTT HHiissttoorryy FFoouunnddeedd iinn 11999944 ICATT began operating in December 1994 as a cultural enhancement organization. Utilizing our

proven methodologies and flexible approach, we continue to expand our company by utilizing a

wealth of private and public sector experience. Today, we improve workplace performance through:

Customized Training

Workplace Training, Instructional Design, E-Learning Development

Project Staffing

Instructional Designers, Technical Writers, Trainers, Project Managers, Human Resource

Professionals, IT Professionals

Consulting Services

Program Evaluation, Process Improvement, Human Resources, Strategic Direction

Setting, Capacity Building

ICATT Consulting, Inc. is headquartered in Jacksonville, Florida. ICATT consultants are from

diverse backgrounds, with more than 100 years of combined experience in our service offerings.

Because of our uniqueness and experience, we pride ourselves in an approach that combines

teamwork with industry best practices and world-class reliability, which helps companies adapt to

rapid changes in market trends and technology.

Our core values are:

Commitment to Excellence: To cultivate a progressively higher level of excellence.

Professionalism: To perform each project with a capable team of professionals.

Collaboration: To deliver solutions through a collaborative relationship with our clients.

Ethical Standards: To ensure honesty, integrity, professionalism and confidentiality in all

engagements.

Diversity: To provide diverse solutions to a diverse marketplace.

1994 Present

1994 – 2006

12 years of

Excellence


CCoommppaannyy aatt aa GGllaannccee

CCoommppaannyy nnaammee:: ICATT Consulting, Inc.

HHeeaaddqquuaarrtteerrss:: Jacksonville, Florida

EEssttaabblliisshheedd:: 1994

PPrreessiiddeenntt:: Gabe Hamda, Ph.D., S.P.H.R.

CCuussttoommiizzeedd TTrraaiinniinngg:: • Workplace Training • Instructional Design • E-Learning Development

PPrroojjeecctt SSttaaffffiinngg:: • Instructional Designers • Technical Writers • Trainers • Project Managers • Human Resource Professionals • IT Professionals

CCoonnssuullttiinngg SSeerrvviicceess::

• Process Improvement • Program Evaluation • Human Resources • Strategic Direction Setting • Capacity Building

NNAAIICCSS CCooddeess::

• 611430 Professional and Management Development Training • 611420 Computer Training • 611710 Educational Support Services • 541611 Administrative Management and General Management Consulting Services • 541612 Human Resources and Executive Search Consulting Services • 561320 Temporary Help Services

TTeelleepphhoonnee:: 904.645.6954

FFaaxx:: 904.645.3419

WWeebbssiittee:: www.icatt.net

CCeerrttiiffiiccaattiioonnss:: • Florida Minority Supplier Development Council CMBE • SBA 8 (a) Certified (# 106811) • GSA Schedule 69 (GS-02F-0046R) • US Army Human Resource Solutions (Via Team Sygnetics) • State of Florida MBE • State of Florida Term Contract (# 973-001-06-1) • City of Jacksonville JSEB


SSaammppllee AAccccoommppll iisshhmmeennttss

CCuussttoommiizzeedd TTrraaiinniinngg WWoorrkkppllaaccee TTrraaiinniinngg // IInnssttrruuccttiioonnaall DDeessiiggnn

Continuously custom develop and deliver workplace skills training since 2000 for City of Jacksonville. Courses

include: Quality Improvement, Project Management, Managing with Facts, Assembling Quality Teams, Managing

Diversity, Building Interpersonal Relationships, Personal and Professional Development, Success in the

Workplace, Customer Service, Managing Your Career, Managing Your Work, Effective Workplace Communication,

Interagency Coordination & Communication, and Leadership Development for Non-Supervisors.

Custom developed and delivered job enhancement and professional development workshops for customer

service staff at Ranbaxy Laboratories Limited, Jacksonville Sales & Distribution Center.

Custom developed and delivered workplace training for ARAMARK employees and supervisors.

Custom developed and delivered customer service training for Jacksonville Housing Authority managers and

employees.

Custom developed and delivered workplace skills training for Jacksonville Transportation Authority

managers and employees. Courses include: Managing Union Employees, Developing Your Employees, Workplace

Communication, Managing Change, and Stress Management.

Custom developed and delivered effective workplace communication skills training for Jacksonville Aviation

Authority managers.

Developed human resource policy training for Johnson & Johnson –Vistakon.

Developed 70-hours of child caregiver training for Florida Department of Children and Families.

Provided employment readiness workshops, on the job training, job placement, job retention and tracking for

out-of-school youth on behalf of Atlanta Workforce Development Agency.

Developed career assessment and planning process and tools for Prince George’s County Public

Schools, which will be used for first time job seekers.

EE--LLeeaarrnniinngg

Developed computer-based training (Quality Management awareness program for 100% of the

staff --14,000+ employees) for Florida Department of Health.

Developed an on-line New Employee Orientation Program for the Florida Department of

Juvenile Justice as a sub-contractor to Steel Beach Productions.


PPrroojjeecctt SSttaaffffiinngg

Provided instructional designers to Convergys Corporation in support of Learning Solution projects.

Provided technical writers to Incepture, Inc., a subsidiary of Blue Cross and Blue Shield of

Florida in support of a custom software training development project.

Provided Certified Microsoft Trainers and technical writers for Idea Integration.

Staffed and managed customer service staff for Party Planners West at Super Bowl XXXIX NFL

Experience and NFL Tail Gate.

Provided instructional designers/technical writers to Infinity Software Development in support of

financial services system development project.

Provided information technology contract staff for Randstad Staffing in support of temporary staffing

project.

Provided and managed contract staff for Logistic Services International in support of courseware

development project.

Staffed training development and delivery team for Convergys Corporation in support of a State of

Florida human resource outsourcing project.


CCoonnssuullttiinngg SSeerrvviicceess PPrroocceessss IImmpprroovveemmeenntt

• Conducted system analysis including SWOT analysis, workflow development, solution development, and

conducted team building sessions to improve operational improvement for Duval County Health Department –

Chronic Disease & Health Promotions Division.

• Conducted system analysis including SWOT analysis, workflow development, identified and developed solution

initiatives to improve enterprise operational improvement for Quality Electrical Services, Inc.

• Consulted with Georgia Department of Human Resources, Office of Adolescent Health and Youth

Development on Youth Forum and Message Development Project. Conducted youth focus groups and

developed youth development messages in support of youth development campaigns in Georgia.

• Developed process Flowchart, Mapping and Efficiency Improvement for State of Florida, Department of

Health, Division of Medical Quality Assurance.

• Facilitated leadership retreat for Jacksonville Fire & Rescue.

PPrrooggrraamm EEvvaalluuaattiioonn

Conducted validation study of Adolescent Health and Youth Development

Model for Georgia Office of Adolescent Health and Youth Development.

Conducted evaluation of the Maryland Even Start Statewide Family

Literacy Initiative to determine project effectiveness and impacts.

Conducted program evaluation of the Neighborhoods Leadership

Training Institute for the City of Jacksonville, Neighborhoods Department

to determine program benefits, limitations, and impacts.

Conducted program evaluation of Metrotown Summer Youth Institute for

the National Conference for Community and Justice (NCCJ) to determine

program benefits, limitations, and impacts.

SSttrraatteeggiicc DDiirreeccttiioonn SSeettttiinngg

Facilitated a strategic direction setting process for Jacksonville Resource Center, a Faith-Based

Organization.

Facilitated strategic direction setting for Jacksonville International Development Commission.

Provided consulting for Arthur Andersen, LLP, in support of organizational transition of Jacksonville Port

Authority.

Conducted a study on the state of African American cultural organizations in Jacksonville.


CCll iieenntt LL iisstt iinngg aanndd TTeesstt iimmoonniiaa llss

Medical Consumer Counseling, Inc.Medical Consumer Counseling, Inc. Jacksonville, Florida Jacksonville, Florida Jesse Crimm, President & CEO Jesse Crimm, President & CEO “…let me begin with the ending. In the short time frame of three weeks, ICATT handed me a professionally prepared training document complete with student and teacher version and an examination. All this was accomplished on a topic ICATT knew nothing about prior to our first meeting. And let me end with the beginning. From the start, the ears and eyes of ICATT were open to and focused on our needs. Most importantly, the needs were clarified, formalized, and fulfilled our satisfaction.”

Jacksonville Aviation Authority,Jacksonville Aviation Authority, Jacksonville, Florida Jacksonville, Florida Cindi Stone, PHR, Organizational DevelopmentCindi Stone, PHR, Organizational Development “…the highest of compliments and appreciation for the remarkable workshop that ICATT presented for the Jacksonville Aviation Authority on Effective Workplace Communications for Managers. The practical concepts and tools you shared were easy to understand, valuable and right on target with our needs….The knowledge, information and enthusiasm you shared certainly had an impact on our employees and I’m still hearing positive comments from the attendees….On behalf of the Jacksonville Aviation Authority, thank you again for all of your efforts in making this professional development opportunity for our management team a huge success and an exceptional educational experience! Based on the overwhelming positive feedback of the attendees, we will certainly be contacting you again to assist us with our strategic training objectives.”

Duval CountDuval County Health Department, y Health Department, Jacksonville, FloridaJacksonville, Florida Tim Lawther, MPH, MA, Tim Lawther, MPH, MA, Director, Chronic Disease Prevention & Health PromotionDirector, Chronic Disease Prevention & Health Promotion “ICATT Consulting worked with our division for several months on team development and process improvement. They took the time to meet everyone in the division and made themselves available for both individual and group conversations, which really helped them understand our work and our challenges. Both the report that was generated on major issues and potential solutions, as well as the staff retreat they developed were right on the money. Team members came to me after each step in the process and expressed appreciation for what ICATT was helping us do and a better understanding of their own role in helping us work through some of our challenges. Working with ICATT was a true partnership, and their commitment to helping us develop solutions to our unique challenges was second to none. Thank you!”

Convergys/Employee CareConvergys/Employee Care,, Jacksonville, FloridaJacksonville, Florida

Chris Emerick, Vice President, OperationsChris Emerick, Vice President, Operations "In addition to a mentor-protégé relationship, Convergys Employee Care successfully partnered with ICATT Consulting for delivery of instructional design services during calendar year 2003. Gabe Hamda and his team are applauded for their dedication and energy in helping us fulfill our pledge of excellence in customer service and client satisfaction."

City of JacksonvilleCity of Jacksonville , , Jacksonville, FloridaJacksonville, Florida

Annette Davis, Chief of Training & Organizational Development Annette Davis, Chief of Training & Organizational Development "It has been a pleasure working with ICATT; their professionalism, commitment to excellence, and reliability has afforded the city top notch training opportunities. We strive to provide the best education for our employees and ICATT's wealth of experience plays an integral role in our strategic plan."

Party Planners West,Party Planners West, Marina Del Ray, CaliforniaMarina Del Ray, California

Patricia Ryan, PresidentPatricia Ryan, President “On behalf of our client, the National Football League, we would like to thank you and your staff for a job very well done at the 2005 America Online Presents the NFL Experience in Jacksonville, Florida.”


Steelbeach ProductionsSteelbeach Productions, , Jacksonville, FloridaJacksonville, Florida Robert L. Kenny, President & CEORobert L. Kenny, President & CEO “Steel Beach Productions, Inc. contracted with ICATT Consulting, Inc. to provide instructional design strategies and storyboards for a state government project. Steel Beach’s project manager was impressed with the flexibility and attitude of the ICATT team in adjusting to changing client needs and requirements. The ICATT team delivered on time and within budget and significantly contributed to the project’s success. Steel Beach Productions, Inc. looks forward to working with ICATT as a preferred subcontractor for its instructional design needs for future computer-based and web-based training projects.”

Aramark Aramark Jacksonville, FloridaJacksonville, Florida Wayne Walker, DirectWayne Walker, Director, School Support Serviceor, School Support Service “We appreciate the hard work you and your staff put into the training, and look forward to doing it again soon.”

National Center for Family LiteracyNational Center for Family Literacy, , Louisville, KentuckyLouisville, Kentucky

Becky King, Senior DirectorBecky King, Senior Director “We hold you and your colleagues in high regard for the depth of knowledge you illustrated during our recent work together. Your skills and facilitation of meetings and workshops, along with the attention to the many subtleties of project management, are exemplary. Because of your professional guidance and sensitivity to our unique business culture, our staff members are confident that they can implement this process in many phases of our work. All the NCFL team members look forward to working with you again and wish you and your colleagues the best of luck in the future.”

Georgia Department of Human ResourcesGeorgia Department of Human Resources, Adolescent Health and Youth , Adolescent Health and Youth

DevelopmentDevelopment,, Atlanta, Georgia Atlanta, Georgia

Carolyn B. Aidman, PhD, Team Leader Carolyn B. Aidman, PhD, Team Leader Our goal was to develop material to explain Youth Development for an audience of teens, adults and policy makers. Speaking to the three audiences in one document was a complex task. It also demanded a comprehensive review of the youth development literature and research and translating a multitude of information into straightforward messages. We have used the paper, "Georgia Youth Development" widely in our youth development community, and received very positive responses. I want to thank you for working in a very short turn-around time for a complex task, well executed.

DuvaDuval County Public Schoolsl County Public Schools, , Jacksonville, FloridaJacksonville, Florida

Vicki R. Reynolds, Esq., Assistant Superintendent, Human Resource Services Vicki R. Reynolds, Esq., Assistant Superintendent, Human Resource Services “On behalf of the Human Resource Services Division of the Duval County Public Schools, I would like to express my appreciation to you and your staff for the excellent work you did for us in revising our job descriptions. The ICATT team of professionals is a talented group who brought dedication and professionalism to our project. We look forward to working with you in the future and wish you well in your endeavors.”

Prince George's County Public SchoolsPrince George's County Public Schools,, Hyattsville, Maryland Hyattsville, Maryland

Sarah Johnson, Instructional Specialist, Even Start Family Literacy ProgramSarah Johnson, Instructional Specialist, Even Start Family Literacy Program “On behalf of the staff, parents, and children that are impacted by the Even Start Family Literacy Program, I wish to thank ICATT Consulting, Inc. for the outstanding Career Assessment and Planning project that has been developed specifically for the population of clients that are served in Prince George's County.”

National Conference fNational Conference for Community and Justice (NCCJ)or Community and Justice (NCCJ),, Jacksonville, Florida Jacksonville, Florida

Claud W. Myers, Program Director Claud W. Myers, Program Director “Under the capable leadership of Dr. Gabe Hamda, I have found ICATT extremely helpful in providing the evaluation of our Metrotown Institute. They are thorough, timely and efficient. Their level of customer service is second-to-none. I would highly recommend that you give ICATT a chance to share its wealth of experience with you in meeting your needs. Their versatility and strong people skills make them easy to work with across a wide number of fronts. I plan to use them again in the future.”


IICCAATTTT CCoonnssuu ll tt iinngg WW oorrkk pp ll aacc ee TT rraa ii nn ii nngg PP rroogg rraamm OOff ff ee rr ii nnggss ICATT Consulting improves workplace performance through customized training, project staffing and consulting services. Listed below is a preview of workplace training programs we are able to provide our clients. Best of all, we can offer all courses customized to your specific needs. Our outstanding customized training starts with our instructional design team that utilizes proven instructional design methodologies in collaboration with client needs.

OOnn--DDeemmaanndd JJoobb SSppeecciiffiicc TTrraaiinniinngg SSeerriieess We custom develop job specific training programs based on organizational needs assessment and job task analysis. WWoorrkkppllaaccee SSuucccceessss SSeerriieess Success In The Workplace Managing Your Work Effective Workplace Communication Workplace Safety Practices Building Interpersonal Relationships Crisis Response (Critical Incidence) PPeerrssoonnaall && PPrrooffeessssiioonnaall DDeevveellooppmmeenntt SSeerriieess Personal and Professional Development Goal Setting Managing Stress Managing Your Money Managing Your Career Time Management Balancing Work and Family Wellness Management CCuussttoommeerr SSeerrvviiccee SSeerriieess Fundamentals of Customer Service (Power Up) Call Center Customer Service Skills Dealing with Angry Customers Managing Customer Relations

TTeeaamm DDeevveellooppmmeenntt SSeerriieess Assembling and Managing Quality Teams Team Building Team Based Organizations Conducting Effective Meetings Interagency Coordination & Communication PPrroojjeecctt MMaannaaggeemmeenntt SSeerriieess Fundamentals of Project Management Advanced Project Management Microsoft Project Develop a Winning Project Proposal


PPrree--MMaannaaggeemmeenntt DDeevveellooppmmeenntt SSeerriieess Basic Supervisory Skills Negotiation Skills Leadership Skills for New Leaders Effective Delegating Management Skills for Office Staff Leadership Development for Non-Supervisors

MMaannaaggeemmeenntt DDeevveellooppmmeenntt SSeerriieess

Leadership Development Leadership Styles Coaching & Mentoring Developing Employees Motivating Employees Constructive Feedback Managing Change Process Management Performance Management Managing Difficult Employees & Situations HR Basics Planning & Budgeting Talent Retention Strategies Managing Union Employees WWoorrkkppllaaccee DDiivveerrssiittyy && CCoommpplliiaannccee SSeerriieess Diversity for Employees Diversity for Managers Sexual Harassment ADA Compliance Cultural Competence Working with Diverse Workforce QQuuaalliittyy IImmpprroovveemmeenntt SSeerriieess Introduction to Quality Managing with Facts Using Quality Tools at the Workplace Creating & Maintaining a Quality Culture

TTrraaiinniinngg DDeevveellooppmmeenntt SSeerriieess Instructional Design Fundamentals Delivering Powerful Presentations Scenario Based Training Formative Evaluation E-Learning Fundamentals Managing Training Blended Learning Effective Technical Writing CCoommppuutteerr AApppplliiccaattiioonn SSeerriieess Basic Computing Effectively Using the Internet Microsoft Word Excel Spreadsheet Access Database PowerPoint

CCuussttoomm SSooffttwwaarree TTrraaiinniinngg SSeerriieess We develop and deliver custom software training programs based on software functionality and job requirements.


IICCAATTTT CCoonnssuullttiinngg PPrreemmiieerr WWoorrkkppllaaccee PPeerrffoorrmmaannccee PPrroovviiddeerr

wwwwww.. IICCAATTTT..nneett

2816 Sans Pareil Road Jacksonville, FL 32246

Phone 904.645.6954 Fax 904.645.3419

We improve workplace performance

through:

Ø Customized Training Ø Project Staffing Ø Consulting Services

Company Capability Profile - ICATT · customer service, retain customers and develop employee...

Documents

Transcript of Company Capability Profile - ICATT · customer service, retain customers and develop employee...