COMPANION VOLUME IMPLEMENTATION GUIDE · 2019-11-19 · Companion Volume Implementation Guide 3...
Transcript of COMPANION VOLUME IMPLEMENTATION GUIDE · 2019-11-19 · Companion Volume Implementation Guide 3...
COMPANION VOLUME IMPLEMENTATION GUIDE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE
Release 6.0
Companion Volume Implementation Guide 2
CONTENTS ABOUT AUSTRALIAN INDUSTRY STANDARDS .............................................................................. 3
OVERVIEW INFORMATION ............................................................................................................. 3 Version control and modification history ............................................................................................. 3 Training Packages, the Australian Qualifications Framework and competency standards ........ 15 Summary of the TLI Transport and Logistics Training Package ...................................................... 16 Australian Qualifications Framework qualifications, Skill Sets and Units of Competency in the TLI Transport and Logistics Training Package ................................................................................... 18 Qualification mapping information ..................................................................................................... 42 Skill Sets mapping information ............................................................................................................ 42 Unit of competency mapping information ........................................................................................ 43 Prerequisite Units of Competency ...................................................................................................... 43 Imported units and their Prerequisite units ...................................................................................... 43 Key work and training requirements in the industry ....................................................................... 53 Regulation and licensing implications for implementation ............................................................. 53
IMPLEMENTATION INFORMATION .............................................................................................. 56 Key features of the Training Package and the industry that will impact on the selection of training pathways .................................................................................................................................. 56 Industry sectors and occupational outcomes of qualifications ...................................................... 56 Qualifications entry requirements ...................................................................................................... 58 Pathways advice .................................................................................................................................... 59 Access and equity .................................................................................................................................. 60 Foundation Skills ................................................................................................................................... 61 Health and safety implications in the industry .................................................................................. 62 Resources and equipment relevant to the Training Package .......................................................... 62 Legal considerations for learners in the workplace/on placements .............................................. 62 Range of Conditions .............................................................................................................................. 63 Links ........................................................................................................................................................ 63
ATTACHMENT A: QUALIFICATION MAPPING .............................................................................. 63
ATTACHMENT B: SKILL SETS MAPPING ....................................................................................... 63
ATTACHMENT C: UNITS OF COMPETENCY MAPPING ................................................................. 63
ATTACHMENT D: SUMMARY OF QUALIFICATION LICENSING/REGULATORY INFORMATION . 64
ATTACHMENT E: TRAINING PACKAGE PATHWAYS ADVICE ........................................................ 67
ATTACHMENT F: IMPLEMENTATION ADVICE .............................................................................. 77
ATTACHMENT G: COMPANION VOLUME IMPLEMENTATION GUIDE ...................................... 688 Quality Assurance Process ................................................................................................................. 688
ATTACHMENT H: COMPANION VOLUME IMPLEMENTATION GUIDE TEMPLATE ................... 689
Companion Volume Implementation Guide 3
ABOUT AUSTRALIAN INDUSTRY STANDARDS Australian Industry Standards (AIS) provides high-quality, professional secretariat services to eleven Industry Reference Committees (IRCs), in our role as a Skills Service Organisation (SSO).
The eleven allocated IRCs incorporate Gas, Electricity, Electrotechnology, Corrections, Public Safety (including Police, Fire Services and Defence), Water, Aviation, Rail, Maritime and Transport and Logistics industries. AIS supports these important industry sectors using our world-class in-house capability and capacity in technical writing, quality assurance, project management and industry engagement in the production of training packages.
AIS was established in early 2016, 20 years after its predecessor the Transport and Logistics Industry Skills Council (TLISC) was established in 1996. More information about AIS can be found at www.australianindustrystandards.org.au
We support industry growth and productivity through our modern innovative approach to establishing skills standards
We provide high-quality, professional secretariat services to help our allocated IRCs develop the skills that industry needs
We partner with industry to shape the workforce of the future.
OVERVIEW INFORMATION This Companion Volume Implementation Guide (CVIG) is designed to assist assessors, trainers, Registered Training Organisations (RTOs) and enterprises in delivering the TLI Transport and Logistics Training Package Release 6.0. It provides advice about the structure of the Training Package; its key features and useful links to more detailed information on a range of related topics.
VERSION CONTROL AND MODIFICATION HISTORY
Training Packages are dynamic documents and are amended periodically to reflect the latest industry practices. Training Packages are version controlled so it is essential that the latest release is always used.
In the version control and modification history table below, the latest information is provided first.
Release Number
Release Date Comments
6.0 Pending This is the sixth release of this Training Package. 19 Revised Qualifications TLI20119 Certificate II in Logistics
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Release Number Release Date Comments
TLI20219 Certificate II in Road Transport Terminal Operations
TLI20319 Certificate II in Stevedoring TLI20419 Certificate II in Warehousing Operations TLI30119 Certificate III in International Freight Forwarding
(Operator) TLI30219 Certificate III in Stevedoring TLI30319 Certificate III in Supply Chain Operations TLI30419 Certificate III in Waste Driving Operations TLI40119 Certificate IV in Driving Operations TLI40219 Certificate IV in International Freight Forwarding
(Senior Operator) TLI40319 Certificate IV in Logistics TLI40419 Certificate IV in Stevedoring Operations TLI40519 Certificate IV in Traffic Control Room Operations TLI40619 Certificate IV in Warehousing Operations TLI50119 Diploma of International Freight Forwarding TLI50219 Diploma of Logistics TLI50319 Diploma of Deployment Logistics TLI50419 Diploma of Materiel Logistics TLI60119 Advanced Diploma of Deployment Logistics 16 SSO Upgrade Qualifications TLI21216 Certificate II in Driving Operations TLI22418 Certificate II in Furniture Removal TLI31216 Certificate III in Driving Operations TLI31918 Certificate III in Mechanical Rail Signalling TLI32815 Certificate III in Rail Yard Coordination TLI33118 Certificate III in Rail Customer Service TLI33215 Certificate III in Terminal Train Driving TLI33316 Certificate III in Furniture Removal TLI40115 Certificate IV in Rail Safety Investigation TLI40118 Certificate IV in Transport Scheduling TLI42215 Certificate IV in Rail Network Control TLI42415 Certificate IV in Rail Safety Management TLI42615 Certificate IV in Train Driving TLI50618 Diploma of Rail Operations Management TLI50716 Diploma of Bus and Coach Operations TLI50816 Diploma of Customs Broking 21 SSO Upgrade Skill Sets TLISS00099 Logistics Product Management Skill Set TLISS00155 Road Safety Skill Set TLISS00156 Tow Truck Driver Skill Set TLISS00157 Road Transport Driver Skill Set TLISS00158 Chemical Tanker Driver Skill Set TLISS00160 LP Gas Tanker Driver Skill Set TLISS00161 Owner Driver Skill Set
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Release Number Release Date Comments
TLISS00163 Complier/Classifier Skill Set TLISS00164 International Freight Forwarding Skill Set TLISS00169 Stevedoring Clerical Skill Set TLISS00170 Stevedoring Crane Operations Skill Set TLISS00171 Stevedoring Equipment Controller Skill Set TLISS00172 Stevedoring Equipment Operations/Light Load
Shifting Skill Set TLISS00173 Stevedoring Equipment Operations/Specialised
Load Shifting Skill Set TLISS00175 Stevedoring Operation Induction and Safety
Skill Set TLISS00176 Stevedoring Reefer Skill Set TLISS00177 Stevedoring Ship Mounted Crane Operations
Skill Set TLISS00178 Stevedoring Team Leader Skill Set TLISS00180 Mobile Crane Operations Supervisor Skill Set TLISS00181 Open Road Operator Skill Set TLISS00182 Road Tunnel Operator Skill Set 16 New Skill Sets TLISS00186 Conduct Autonomous Rail Traffic Operations
Skill Set TLISS00187 Coordinate Pooled Equipment Skill Set TLISS00188 Digital Supply Chain Operations Skill Set TLISS00189 Digital Supply Chain Supervision Skill Set TLISS00190 Establish Blockchain Skill Set TLISS00191 Establish Digital Supply Chain Skill Set TLISS00192 Global Supply Chain Operations Skill Set TLISS00193 Human Factors in a Rail Environment Skill Set TLISS00194 Manage Autonomous Rail Traffic Operations by
Network Control Skill Set TLISS00195 Manage Supply Chains Skill Set TLISS00196 Management of Human Factors in a Rail
Environment Skill Set TLISS00197 Monitor Supply Chain Operations Skill Set TLISS00198 Operate Pooled Equipment Skill Set TLISS00199 Supply Chain Financial Management Skill Set TLISS00200 Supply Chain Stock Control Skill Set TLISS00201 Value Chain Analysis Skill Set 1 Revised Skill Set TLISS00202 Stevedoring Gantry and Bridge Crane
Operations Skill Set 24 New Units of Competency TLIB0004 Coordinate pooled equipment TLIB0005 Operate pooled equipment TLIB0006 Prepare and monitor automated operations
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Release Number Release Date Comments
TLIB0007 Respond and rectify rail traffic autonomous operations
TLIC0005 Closing down rail traffic from autonomous operations
TLIC0006 Setting up rail traffic for autonomous operation TLIF0013 Manage the impact of human
capabilities/limitations on human performance in a rail environment
TLIF0015 Recognise the impact of human capabilities/limitations on human performance in a rail environment
TLIK0002 Managing autonomous rail traffic operations by network control
TLIX0005X Administer market supply systems TLIX0006 Apply and monitor biosecurity policies and
procedures TLIX0007X Build digital supply chain capability in the
workforce TLIX0009X Employ digital supply chain risk management
practices TLIX0010X Enable traceability in supply chains TLIX0011X Establish blockchain in supply chains TLIX0012X Lead digital supply chain implementation TLIX0014X Manage customer focussed supply chain TLIX0015X Manage fundamental aspects of supply chains TLIX0016X Manage outsourced supply chain operations TLIX0017X Manage supply chain mass customisation TLIX0018X Monitor compliance in digital supply chains TLIX0019X Monitor digital supply chain services TLIX0020X Monitor ethical supply chain practices TLIX0021X Work with global supply chains 39 Revised Units of Competency TLIA0003 Complete and check import/export
documentation TLIA0004 Complete receival and despatch documentation TLIA0005 Connect and disconnect reefer units TLIA0006 Coordinate goods to bond premises TLIA0007 Coordinate stevedoring clerical functions TLIA0008 Coordinate stocktakes TLIA0009 Coordinate terminal/wharf equipment operations TLIA0010 Identify goods and store to specifications TLIA0011 Implement and monitor stevedoring regulations TLIA0012 Lash and unlash cargo TLIA0013 Maintain container and freight records TLIA0014 Organise and monitor terminal/wharf operations TLIA0015 Organise receival and despatch operations TLIA0016 Organise warehouse records operations
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Release Number Release Date Comments
TLIA0017 Process receipt and delivery of containers and cargo
TLIA0018 Transfer cargo TLID0003 Control lift and movement of crane TLID0004 Direct crane operations TLID0005 Monitor crane operations TLID0006 Move materials mechanically using automated
equipment TLID0007 Operate specialised load shifting equipment TLID0008 Shift loads using bridge or gantry crane TLID0009 Shift loads using cranes TLID0010 Shift loads using ship mounted crane TLID0011 Use bulk transfer equipment (dry) TLIE0003 Consolidate manifest documentation TLIE0004 Maintain freight records TLIE0005 Undertake rigger/dogger and operators
communications TLIF0009 Ensure the safety of transport activities (Chain of
Responsibility) TLIF0010 Identify factors to reduce road harm TLIF0011 Identify interactions with other road users TLIF0012 Implement and coordinate accident-emergency
procedures TLIF0014 Monitor the safety of transport activities (Chain of
Responsibility) TLIF0016 Working at height in the stevedoring industry TLIO0002 Apply and monitor workplace security
procedures TLIO0003 Follow security procedures when working with
goods and cargo TLIX0004X Administer inventory systems TLIX0008 Comply with biosecurity border clearance TLIX0013X Maintain stock control and receivals
48 SSO Unit of Competency Upgrades TLIA1001 Secure cargo TLIA4005 Check and evaluate records and documentation TLIA5059 Plan and organise the international forwarding of
freight by sea and multimodal transport TLIA5060 Plan and organise the international forwarding of
freight by air transport TLIA5061 Plan and organise the international forwarding of
freight by road and rail transport TLIB2001 Check and assess operational capabilities of
equipment TLIB2079 Set up and secure a towing situation TLIC0003 Operate LP gas tanker
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Release Number Release Date Comments
TLIC1051 Operate commercial vehicle TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle TLIC3036 Apply safe car driving behaviours TLIC3037 Apply safe heavy vehicle driving behaviours TLIC3042 Operate coach/bus TLIC3063 Operate vehicle carrying special loads TLIC4006 Drive multi-combination vehicle TLIE0002 Process workplace documentation TLIE2007 Use communications systems TLIE3004 Prepare workplace documents TLIE3023 Use electronic communication systems TLIE5020 Apply knowledge of freight forwarding
documentation and permits TLIF0077 Demonstrate knowledge of risk factors and
consequences in interacting with other road users TLIF0078 Recognise motor vehicle road crash risks and
post-crash actions TLIF0079 Select a safe vehicle TLIF2006 Apply accident-emergency procedures TLIF3013 Coordinate breakdowns and emergencies TLIF3085 Apply local incident response procedures TLIF4069 Monitor and respond to traffic flow TLIF4070 Operate fire and life safety system within a tunnel TLIF4095 Apply work health and safety requirements for
driving operations TLIF4108 Implement traffic management plan in the
transport industry TLIF5020 Manage emergencies TLIK2010 Use infotechnology devices in the workplace TLIL5062 Apply knowledge of logistics, storage and
distribution to international freight forwarding TLIL5063 Review contracts, insurance, risk and liability in an
international freight forwarding context TLIL5064 Manage international special freight transport
services including dangerous goods and special cargo TLIM0002 Conduct heavy vehicle learner driver training TLIM4001 Develop safe car driving behaviours in others TLIM4002 Develop safe heavy vehicle driving behaviours in
others TLIO0001 Undertake emergency response action to a
security threat TLIO3012 Manage disruptive and/or unlawful behaviour TLIO5020 Advise on and manage security and safety in
international freight transport TLIP4038 Monitor a supply chain operation
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Release Number Release Date Comments
TLIU1009 Monitor plant and equipment in an environmentally sustainable manner
TLIU3014 Operate vehicle in an environmentally sustainable manner
TLIX0001 Determine tariff classification of goods
5.1 27 September 2019
Minor update to reflect wording changes to licencing Units of Competency:
TLILIC0002 Licence to operate a vehicle loading crane TLILIC0005 Licence to operate a boom-type elevating work
platform TLILIC0006 Licence to operate a bridge and gantry crane TLILIC0007 Licence to operate a derrick crane TLILIC0008 Licence to operate a non-slewing mobile crane
(greater than 3 tonnes capacity) TLILIC0009 Licence to operate a portal boom crane TLILIC0010 Licence to operate a slewing mobile crane (up
to 20 tonnes) TLILIC0013 Licence to operate a slewing mobile crane (up
to 60 tonnes) TLILIC0014 Licence to operate a slewing mobile crane up to
100 Tonnes TLILIC0015 Licence to operate a slewing mobile crane (over
100 Tonnes)
5.0 Thursday
13 September
2018
This is the fifth release of this Training Package
Two (2) updated qualifications
TLI30118 Certificate III in Mobile Crane Operations TLI40218 Certificate IV in Mobile Crane Operations Five (5) updated qualifications with updated imported units TLI33118 Certificate III in Rail Customer Service TLI41218 Certificate IV in Transport and Logistics (Road
Transport - Car Driving Instruction) TLI41318 Certificate IV in Transport and Logistics (Road
Transport - Heavy Vehicle Driving Instruction) TLI41418 Certificate IV in Transport and Logistics (Road
Transport - Motorcycle Riding Instruction) TLI50618 Diploma of Rail Operations Management Thirteen (13) revised Units TLILIC0002 Licence to operate a vehicle loading crane
(capacity 10 metre tonnes and above) TLILIC0003 Licence to operate a forklift truck TLILIC0004 Licence to operate an order picking forklift
truck TLILIC0005 Licence to operate a boom-type elevating work
platform (boom length 11 metres or more)
Companion Volume Implementation Guide 10
Release Number Release Date Comments
TLILIC0006 Licence to operate a bridge and gantry crane TLILIC0007 Licence to operate a derrick crane TLILIC0008 Licence to operate a non-slewing mobile crane
(greater than 3 tonnes capacity) TLILIC0009 Licence to operate a portal boom crane TLILIC0010 Licence to operate a slewing mobile crane (up
to 20 Tonnes) TLILIC0011 Licence to operate a reach stacker (greater than
3 tonnes capacity) TLILIC0013 Licence to operate a slewing mobile crane (up
to 60 Tonnes) TLILIC0014 Licence to operate a slewing mobile crane (up
to 100 Tonnes) TLILIC0015 Licence to operate a slewing mobile crane (over
100 Tonnes)
4.0 Wednesday
4 July 2018
This is the fourth release of this Training Package
One (1) new qualification: TLI40118 Certificate IV in Transport Scheduling
One (1) revised qualification: TLI20118 Certificate II in Road Transport Terminal
Operations One (1) new Skill Set: TLISS00183 Safety Critical Communications Skill Set
Nine (9) new units: TLIB0001 Perform inspection and basic maintenance on
plant and equipment in the transport industry TLIE0001 Apply effective stakeholder engagement TLIF0008 Apply safety critical communications in the rail
environment TLIH0001 Apply efficient journey planning principles TLIH0002 Implement effective contingency planning TLII0003 Optimise delivery service TLIK0001 Using telematics and technology data effectively
in transport scheduling TLIL0001 Apply effective staff and resource allocation TLIPC0001 Prepare for work in the road transport industry
Six (6) revised units: TLIB0002 Carry out vehicle inspection TLIB0003 Use and maintain minor mechanical equipment TLID0001 Load and unload vehicles carrying special loads TLID0002 Care for livestock in transit TLIE0002 Process workplace documentation
Companion Volume Implementation Guide 11
Release Number Release Date Comments
TLIO0001 Undertake emergency response action to a security threat
SSO changes due to the above new and revised units:
Twelve (12) Qualifications had major upgrades: o TLI21918 Certificate II in Track Protection o TLI22318 Certificate II in Rail Customer Service o TLI22418 Certificate II in Furniture Removal o TLI31418 Certificate III in Rail Driving o TLI31718 Certificate III in Mobile Crane Operations o TLI31918 Certificate III in Mechanical Rail Signalling o TLI32318 Certificate III in Electric Passenger Train
Guard o TLI32918 Certificate III in Tram or Light Rail
Infrastructure o TLI33018 Certificate III in Heritage Locomotive
Assistant or Steam Locomotive Fireman o TLI33418 Certificate III in Waste Driving Operations o TLI33518 Certificate III in Stevedoring o TLI41918 Certificate IV in Mobile Crane Operations
Twenty-nine (29) Qualifications had minor upgrades: o TLI21216 Certificate II in Driving Operations o TLI21315 Certificate II in Rail Infrastructure o TLI21416 Certificate II in Stevedoring o TLI21616 Certificate II in Warehousing Operations o TLI21815 Certificate II in Logistics o TLI22015 Certificate II in Shunting o TLI22115 Certificate II in Rail Track Vehicle Driving o TLI22215 Certificate II in Tram or Light Rail
Infrastructure o TLI31216 Certificate III in Driving Operations o TLI31616 Certificate III in Warehousing Operations o TLI31815 Certificate III in Rail Track Surfacing o TLI32115 Certificate III in Rail Structures o TLI32416 Certificate III in Logistics o TLI32515 Certificate III in Rail Infrastructure o TLI32615 Certificate III in Rail Signalling o TLI32715 Certificate III in Track Protection o TLI32815 Certificate III in Rail Yard Coordination o TLI33115 Certificate III in Rail Customer Service o TLI33215 Certificate III in Terminal Train Driving o TLI33316 Certificate III in Furniture Removal o TLI40115 Certificate IV in Rail Safety Investigation o TLI42116 Certificate IV in Driving Operations o TLI42215 Certificate IV in Rail Network Control o TLI42315 Certificate IV in Rail Infrastructure o TLI42415 Certificate IV in Rail Safety Management o TLI42516 Certificate IV in Traffic Operations
Companion Volume Implementation Guide 12
Release Number Release Date Comments
o TLI42615 Certificate IV in Train Driving o TLI42715 Certificate IV in Tram/Light Rail Control o TLI50615 Diploma of Rail Operations Management
Two (2) revised Skill Sets o TLISS00184 Furniture Removal Pre-Packer Skill Set o TLISS00185 International Furniture Removal Packer
and Wrapper Skill Set
Superseded imported electives were also updated in the above qualifications.
Companion Volume Implementation Guide 13
Release Number Release Date Comments
3.0 Wednesday, 17 May 2017
This is the third release of this Training Package.
Three new fatigue risk management units have been added to the general elective units in five revised qualifications.
Three (3) new units of competency and their assessment requirements:
TLIF0005 Apply a fatigue risk management system TLIF0006 Administer a fatigue risk management system TLIF0007 Manage a fatigue risk management system.
Five (5) revised qualifications:
TLI21216 Certificate II in Driving Operations Release 2.0 TLI31216 Certificate III in Driving Operations Release 2.0 TLI42016 Certificate IV in Logistics Release 2.0 TLI42116 Certificate IV in Driving Operations Release 2.0 TLI50415 Diploma of Logistics Release 3.0.
SSO Minor Upgrade – units of competency
TLILIC2014 Licence to drive a light rigid vehicle – Assessment Conditions amended
TLILIC2015 Licence to drive a medium rigid vehicle – Assessment Conditions amended
TLILIC2016 Licence to drive a heavy rigid vehicle – Assessment Conditions amended
TLILIC3017 Licence to drive a heavy combination vehicle – Assessment Conditions amended
TLILIC3018 Licence to drive a multi-combination vehicle – Assessment Conditions amended.
2.0 Monday, 29 February 2016
This is the second release of this Training Package.
Qualifications, units of competency and skill sets have been added to Release 2.0 as part of the transition to the Standards for Training Packages. Details of the added components can be found in the mapping tables and component lists throughout this document.
This release includes:
Twenty-five (25) qualifications Two hundred and sixty-seven (267) units of competency
and associated assessment conditions Twenty-eight (28) skill sets.
ISC Upgrade – qualifications:
TLI50415 Diploma of Logistics – unit added to general elective units list TLIJ5007 Conduct internal quality audits.
Companion Volume Implementation Guide 14
Release Number Release Date Comments
ISC Upgrade – Units of Competency:
TLIE2007 Use communications systems, minor edit to PC2.6
TLIL5055 Manage a supply chain, reference to the Trade Practice Act removed from knowledge evidence.
1.0 Monday, 19
October 2015 Primary release of the TLI Transport and Logistics Training Package.
This release includes:
Thirty-seven (37) qualifications Four hundred and thirty-nine (439) units of competency
and associated assessment conditions Sixty-three (63) skill sets.
Companion Volume Implementation Guide 15
TRAINING PACKAGES, THE AUSTRALIAN QUALIFICATIONS FRAMEWORK AND COMPETENCY STANDARDS
Training Packages
Training Packages:
specify the qualifications determined by industry groups and when required, by regulatory requirements to be most relevant for employment within the industry
are developed by the relevant national IRCs in consultation with a range of stakeholders are recommended to the Australian Industry and Skills Committee (AISC) for endorsement by
the Council of Australian Governments (COAG) Industry and Skills Council enable nationally recognised qualifications to be awarded through direct assessment of
workplace competencies encourage the development and delivery of flexible training to suit individual needs and
industry requirements support learning, training and assessment in a work-related environment, leading to
verifiable workplace outcomes.
The title of each endorsed Training Package is unique and relates to the broad industry coverage of the Training Package.
Each Training Package has a unique national code assigned when the Training Package is endorsed, for example TLI.
Training and assessment using Training Packages must be conducted by a Registered Training Organisation (RTO) that has the qualification/s or specific unit/s of competency on its Scope of Registration.
New Standards for RTOs 2015 came into effect on 1 April 2015 and are located on the Australian Government ComLaw website.
Information about these standards can be found at the:
Department of Employment, Skills, Small and Family Business website Australian Skills Quality Authority
Standards for Training Packages 2012 apply to the design and development of Training Packages for endorsement by the authorising body.
Information about these current standards, including applicable templates, can be found at the Department of Employment, Skills, Small and Family Business website (https://www.employment.gov.au/training-packages).
These templates describe mandatory and optional information that applies to Units of Competency, assessment requirements and qualifications.
Companion Volume Implementation Guide 16
Australian Qualifications Framework
The Australian Qualifications Framework (AQF) provides a comprehensive, nationally consistent framework for all qualifications in post-compulsory education and training in Australia. In the Vocational Education and Training (VET) sector the AQF enables national recognition of qualifications and Statements of Attainment.
The TLI Transport and Logistics Training Package Release 6.0 provides details of the Units of Competency that must be achieved to award AQF qualifications.
The rules around which Units of Competency can be combined to make up a valid AQF qualification are referred to as the packaging rules. The packaging rules must be followed to ensure the integrity of nationally recognised qualifications issued.
The packaging rules are defined within each qualification in a Training Package.
Competency Standards
The broad concept of industry competency is the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency standards cover all aspects of workplace performance and involve:
performing individual tasks managing a range of different tasks responding to contingencies or breakdowns dealing with the responsibilities of the workplace, including working with others.
Workplace competency is the ability to apply relevant skills and knowledge consistently over time and in the required workplace situations and environments.
Competency standards are determined by industry to meet industry skill needs and focus on what is expected of a competent individual in the workplace.
SUMMARY OF THE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE
The TLI Transport and Logistics Training Package Release 6.0 comprises:
Sixty-three (62) qualifications Seven hundred and eighteen (730) Units of Competency and associated assessment
requirements One hundred and seven (107) Skill Sets
The TLI Transport and Logistics Training Package covers four (4) sectors:
A. Logistics and Warehousing:
Logistics and Warehousing: Twelve (12) qualifications
Companion Volume Implementation Guide 17
Two hundred and twelve (212) Units of Competency and associated assessment requirements
One (1) Skill Set
Customs Broking and International Freight Forwarding: Four (4) qualifications Twenty-seven (27) Units of Competency and associated assessment requirements Two (2) Skill Sets
Materiel and Deployment Logistics: Five (5) qualifications Fifty (50) Units of Competency and associated assessment requirements Nine (9) Skill Sets
B. Road Transport:
Twelve (12) qualifications One hundred and fifty-nine (159) Units of Competency and associated assessment
requirements Fifteen (15) Skill Sets
C. Rail:
Twenty-six (26) qualifications Two hundred and forty-six (246) Units of Competency and associated assessment
requirements Fifty-four (54) Skill Sets
D. Ports:
Stevedoring and Mobile Cranes Five (5) qualifications Twenty-four (24) Units of Competency and associated assessment requirements Eleven (11) Skill Sets
Two hundred and eleven (211) imported units of competency are also included in the TLI Transport and Logistics Training Package.
Companion Volume Implementation Guide 18
AUSTRALIAN QUALIFICATIONS FRAMEWORK QUALIFICATIONS, SKILL SETS AND UNITS OF COMPETENCY IN THE TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE
Qualifications
The TLI Transport and Logistics Industry Training Package provides details of the Units of Competency that must be achieved to award AQF qualifications.
The rules around which Units of Competency can be combined to make up a valid AQF qualification are referred to as the packaging rules. The packaging rules must be followed to ensure the integrity of nationally recognised qualifications issued.
Codes and titles
There are mandatory conventions specified in the Standards for Training Packages 2012 for the titles and codes used in Training Packages and their components.
Extract from Standards for Training Packages 2012
Extract from Training Package Products Policy
The title of each endorsed Training Package qualification is unique. Qualification titles use the following sequence:
First, the qualification is identified as either Certificate I, Certificate II, Certificate III, Certificate IV, Diploma, Advanced Diploma, Graduate Certificate, or Graduate Diploma
This is followed by the words ‘in’ for Certificates I to IV and Graduate Certificate, and ‘of’ for Diploma, Advanced Diploma and Graduate Diploma
Then, the industry descriptor, for example Warehousing Then, if applicable, the occupational or functional stream in brackets, for example (Track
Work)
Each qualification has an eight-character code where the:
First three characters identify the Training Package First number identifies the AQF qualification level Second and third numbers identify a qualification’s position in the sequence of qualifications
at that AQF qualification level Fourth and fifth numbers identify the year in which the qualification was endorsed
For example: TLI21616 Certificate II in Warehousing Operations
Companion Volume Implementation Guide 19
AQF Qualifications in the TLI Transport and Logistics Training Package
The following AQF qualifications are in the TLI Transport and Logistics Training Package Release 6.0:
Code and Qualification Title
AQF 1
TLI10115 Certificate I in Transport and Logistics (Pathways)
TLI11215 Certificate I in Warehousing Operations
TLI11315 Certificate I in Logistics
AQF 2
TLI20119 Certificate II in Logistics
TLI20219 Certificate II in Road Transport Terminal Operations
TLI20319 Certificate II in Stevedoring
TLI20419 Certificate II in Warehousing Operations
TLI21216 Certificate II in Driving Operations
TLI21315 Certificate II in Rail Infrastructure
TLI21918 Certificate II in Track Protection
TLI22015 Certificate II in Shunting
TLI22115 Certificate II in Rail Track Vehicle Driving
TLI22215 Certificate II in Tram or Light Rail Infrastructure
TLI22318 Certificate II in Rail Customer Service
AQF 3
TLI30118 Certificate III in Mobile Crane Operations
TLI30119 Certificate III in International Freight Forwarding (Operator)
TLI30219 Certificate III in Stevedoring
TLI30319 Certificate III in Supply Chain Operations
TLI30419 Certificate III in Waste Driving Operations
TLI31216 Certificate III in Driving Operations
TLI31418 Certificate III in Rail Driving
TLI31815 Certificate III in Rail Track Surfacing
TLI31918 Certificate III in Mechanical Rail Signalling
TLI32115 Certificate III in Rail Structures
TLI32318 Certificate III in Electric Passenger Train Guard
TLI32515 Certificate III in Rail Infrastructure
TLI32615 Certificate III in Rail Signalling
TLI32715 Certificate III in Track Protection
TLI32815 Certificate III in Rail Yard Coordination
TLI32918 Certificate III in Tram or Light Rail Infrastructure
TLI33018 Certificate III in Heritage Locomotive Assistant or Steam Locomotive Fireman
Companion Volume Implementation Guide 20
Code and Qualification Title
TLI33118 Certificate III in Rail Customer Service
TLI33215 Certificate III in Terminal Train Driving
TLI33316 Certificate III in Furniture Removal
AQF 4
TLI40115 Certificate IV in Rail Safety Investigation
TLI40118 Certificate IV in Transport Scheduling
TLI40119 Certificate IV in Driving Operations
TLI40218 Certificate IV in Mobile Crane Operations
TLI40219 Certificate IV in International Freight Forwarding (Senior Operator)
TLI40319 Certificate IV in Logistics
TLI40419 Certificate IV in Stevedoring Operations
TLI40519 Certificate IV in Traffic Control Room Operations
TLI40619 Certificate IV in Warehousing Operations
TLI41218 Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)
TLI41318 Certificate IV in Transport and Logistics (Road Transport - Heavy Vehicle Driving Instruction)
TLI41418 Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)
TLI41515 Certificate IV in Materiel Logistics
TLI42215 Certificate IV in Rail Network Control
TLI42315 Certificate IV in Rail Infrastructure
TLI42415 Certificate IV in Rail Safety Management
TLI42516 Certificate IV in Traffic Operations
TLI42615 Certificate IV in Train Driving
TLI42715 Certificate IV in Tram/Light Rail Control
AQF 5
TLI50119 Diploma of International Freight Forwarding
TLI50219 Diploma of Logistics
TLI50319 Diploma of Deployment Logistics
TLI50419 Diploma of Materiel Logistics
TLI50618 Diploma of Rail Operations Management
TLI50716 Diploma of Bus and Coach Operations
TLI50816 Diploma of Customs Broking
AQF 6
TLI60115 Advanced Diploma of Materiel Logistics
TLI60119 Advanced Diploma of Deployment Logistics
Skill Sets
Companion Volume Implementation Guide 21
Codes
Skill Sets are single Units of Competency or combinations of Units of Competency from an endorsed Training Package/s that link to a licensing or regulatory requirement or a defined industry need.
Source: Training Package Products Policy
A Skill Set is awarded with the issuing of a Statement of Attainment (SoA).
Each Skill Set has a code that is automatically issued by training.gov.au (TGA) where the:
First three characters identify the Training Package Next two characters indicate that it is a Skill Set Numbers identify the Skill Set’s position in the sequence of Skill Sets
For example: TLISS00047 Road Tunnel Operator Skill Set
Skill Sets in the TLI Transport and Logistics Training Package
The following Skill Sets are in the TLI Transport and Logistics Training Package Release 6.0:
Code and Title
TLISS00093 Integrated Logistics Support Inventory Controller Skill Set
TLISS00094 Integrated Logistics Support Management Skill Set
TLISS00095 Integrated Logistics Support Practitioner Skill Set
TLISS00096 Logistics Configuration Management Skill Set
TLISS00097 Logistics Executive Management Skill Set
TLISS00098 Logistics Inventory Controller Skill Set
TLISS00099 Logistics Product Management Skill Set
TLISS00100 Logistics Sustainment Management Skill Set
TLISS00101 Logistics Sustainment Practitioner Skill Set
TLISS00102 Access and Move a Track Vehicle Within a Defined Worksite Skill Set
TLISS00103 Accessing the Rail Corridor Skill Set
TLISS00104 Aluminothermic Welding Skill Set
TLISS00105 Blocking Protection Skill Set
TLISS00106 Conduct Track Protection Skill Set
TLISS00107 Control Rail Traffic Through Worksite Skill Set
TLISS00108 Coordinate Multiple Work Groups Skill Set
TLISS00109 Decommission Mechanical Signalling Infrastructure and Interlocking Equipment Skill Set
TLISS00110 Electric Track Welding Skill Set
TLISS00111 Examining Concrete/Masonry Structures Skill Set
TLISS00112 Examining Steel Structures Skill Set
TLISS00113 Examining Timber Structures Skill Set
TLISS00114 Flashbutt Welding Skill Set
TLISS00115 Handsignaller Skill Set
TLISS00116 Install Mechanical Equipment Skill Set
TLISS00117 Installing Minor Structures Skill Set
Companion Volume Implementation Guide 22
TLISS00118 Installing Transoms Skill Set
TLISS00119 Light On‐track Equipment Operation Skill Set
TLISS00120 Lookout Working Skill Set
TLISS00121 Maintain Aerial Signal/Telecommunication Lines and Cables Skill Set
TLISS00122 Maintain Bridge Bearings Skill Set
TLISS00123 Maintain Mechanical Equipment Skill Set
TLISS00124 Minor Track Equipment Operation Skill Set
TLISS00125 Operate Signalling/Point Control Equipment Skill Set
TLISS00126 Plan Track Possessions Protection Skill Set
TLISS00127 Rail Adjustment Skill Set
TLISS00128 Rail Infrastructure Induction Skill Set
TLISS00129 Repairing Concrete/Masonry Structures Skill Set
TLISS00130 Repairing Steel Structures Skill Set
TLISS00131 Repairing Timber Structures Skill Set
TLISS00132 Suburban Network Train Driver Assistant Skill Set
TLISS00133 Track Grinding Skill Set
TLISS00134 Track Inspection Skill Set
TLISS00135 Track Lubrication Skill Set
TLISS00136 Track Occupancy Protection Skill Set
TLISS00137 Track Patrol Skill Set
TLISS00138 Travel Medium/Heavy On‐Track Equipment Skill Set
TLISS00139 Travel Track Vehicle Under Block Working Conditions Skill Set
TLISS00140 Travel Track Vehicle Under Occupancy Authority Skill Set
TLISS00141 Ultrasonic Points and Crossings Testing Skill Set
TLISS00142 Ultrasonic Rail Testing Skill Set
TLISS00143 Certify Rolling Stock Skill Set
TLISS00144 Move Rolling Stock Within Defined Limits Skill Set
TLISS00145 Rail Maintainer Skill Set
TLISS00146 Tram or Light Rail Turnout Construction Skill Set
TLISS00147 Tram or Light Rail Turnout Installation Skill Set
TLISS00148 Submerged ARC Welding Skill Set
TLISS00149 Tram or Light Rail Track Inspection Skill Set
TLISS00150 Tram or Light Rail Track Sweeping Skill Set
TLISS00151 Lead Shunter Skill Set
TLISS00152 Rail Operations Safeworking Skill Set
TLISS00153 Rail Signal Panel Operation Skill Set
TLISS00154 Train Buffet Operation Skill Set
TLISS00155 Road Safety Skill Set
TLISS00156 Tow Truck Driver Skill Set
TLISS00157 Road Transport Driver Skill Set
TLISS00158 Chemical Tanker Driver Skill Set
TLISS00159 Fuel Tanker Driver Skill Set
TLISS00160 LP Gas Tanker Driver Skill Set
TLISS00161 Owner Driver Skill Set
Companion Volume Implementation Guide 23
TLISS00162 Driving Instructor Skill Set
TLISS00163 Complier/Classifier Skill Set
TLISS00164 International Freight Forwarding Skill Set
TLISS00166 Furniture Removal Team Leader Skill Set
TLISS00168 Introduction to the Waste Industry Skill Set
TLISS00169 Stevedoring Clerical Skill Set
TLISS00170 Stevedoring Crane Operations Skill Set
TLISS00171 Stevedoring Equipment Controller Skill Set
TLISS00172 Stevedoring Equipment Operations/Light Load Shifting Skill Set
TLISS00173 Stevedoring Equipment Operations/Specialised Load Shifting Skill Set
TLISS00175 Stevedoring Operation Induction and Safety Skill Set
TLISS00176 Stevedoring Reefer Skill Set
TLISS00177 Stevedoring Ship Mounted Crane Operations Skill Set
TLISS00178 Stevedoring Team Leader Skill Set
TLISS00179 Waste Industry Off‐Sider Skill Set
TLISS00180 Mobile Crane Operations Supervisor Skill Set
TLISS00181 Open Road Operator Skill Set
TLISS00182 Road Tunnel Operator Skill Set
TLISS00183 Safety Critical Communications Skill Set
TLISS00184 Furniture Removal Pre‐Packer Skill Set
TLISS00185 International Furniture Removal Packer and Wrapper Skill Set
TLISS00186 Conduct Autonomous Rail Traffic Operations Skill Set
TLISS00187 Coordinate Pooled Equipment Skill Set
TLISS00188 Digital Supply Chain Operations Skill Set
TLISS00189 Digital Supply Chain Supervision Skill Set
TLISS00190 Establish Blockchain Skill Set
TLISS00191 Establish Digital Supply Chain Skill Set
TLISS00192 Global Supply Chain Operations Skill Set
TLISS00193 Human Factors in a Rail Environment Skill Set
TLISS00194 Manage Autonomous Rail Traffic Operations by Network Control Skill Set
TLISS00195 Manage Supply Chains Skill Set
TLISS00196 Management of Human Factors in a Rail Environment Skill Set
TLISS00197 Monitor Supply Chain Operations Skill Set
TLISS00198 Operate Pooled Equipment Skill Set
TLISS00199 Supply Chain Financial Management Skill Set
TLISS00200 Supply Chain Stock Control Skill Set
TLISS00201 Value Chain Analysis Skill Set
TLISS00202 Stevedoring Gantry and Bridge Crane Operations Skill Set
Units of Competency
Codes and titles
Companion Volume Implementation Guide 24
Units of Competency are nationally agreed statements about the skills and knowledge required for effective performance in the workplace. They outline work outcomes as defined by regulatory requirements and agreed by industry.
As such, they identify the skills and knowledge (as outcomes) that contribute to the whole job function they do not describe how to perform a particular role.
Each Unit of Competency covers a specific work activity, the range of conditions under which the activity is conducted and the foundation skills essential to performance.
The same Unit of Competency (i.e. specific work activity) can be relevant across a range of AQF qualification levels. It is important to check the packaging rules in qualifications to establish how Units of Competency can apply.
Extract from Standards for Training Packages 2012
Extract from Training Package Products Policy
There are mandatory conventions specified in the Standards for Training Packages 2012 for the titles and codes used in Training Packages and their components.
The codes are assigned to Units of Competency when the Training Package is endorsed, or when new Units of Competency are added to an existing endorsed Training Package.
Each Unit of Competency has a specific character code where the:
First three characters identify the Training Package Next character/s indicates the competency field Numbers identify a Unit’s position in the sequence of the Unit of Competency field in the
Training Package.
For example: TLIA1001 Secure cargo
Assessment Requirements
Each Unit of Competency has its own assessment requirements that identify the:
Performance evidence Knowledge evidence Assessment conditions
The same code is used for the unit of competency and its associated assessment requirements.
Companion Volume Implementation Guide 25
Units of Competency in the TLI Transport and Logistics Training Package
The following Units of Competency are in the TLI Transport and Logistics Training Package Release 6.0:
Code and Title
TLIA0001 Complete import procedures
TLIA0002 Prepare cargo for export
TLIA0003 Complete and check import/export documentation
TLIA0004 Complete receival and despatch documentation
TLIA0005 Connect and disconnect reefer units
TLIA0006 Coordinate goods to bond premises
TLIA0007 Coordinate stevedoring clerical functions
TLIA0008 Coordinate stocktakes
TLIA0009 Coordinate terminal/wharf equipment operations
TLIA0010 Identify goods and store to specifications
TLIA0011 Implement and monitor stevedoring regulations
TLIA0012 Lash and unlash cargo
TLIA0013 Maintain container and freight records
TLIA0014 Organise and monitor terminal/wharf operations
TLIA0015 Organise receival and despatch operations
TLIA0016 Organise warehouse records operations
TLIA0017 Process receipt and delivery of containers and cargo
TLIA0018 Transfer cargo
TLIA1001 Secure cargo
TLIA2011 Package goods
TLIA2012 Pick and process orders
TLIA2013 Receive goods
TLIA2014 Use product knowledge to complete work operations
TLIA2020 Replenish stock
TLIA2021 Despatch stock
TLIA2022 Participate in stocktakes
TLIA2041 Manually sort mail and parcels
TLIA2042 Despatch mail
TLIA2043 Consolidate mail
TLIA2044 Carry out delivery operations
TLIA2045 Process international parcels and letters
TLIA2046 Process parcels and letters
TLIA2047 Stream mail
TLIA3026 Monitor storage facilities
TLIA4005 Check and evaluate records and documentation
TLIA4025 Regulate temperature controlled stock
TLIA4028 Assess and monitor optimum stock levels
TLIA4031 Consolidate freight
TLIA4032 Organise transport of freight or goods
Companion Volume Implementation Guide 26
TLIA4033 Organise international transport of freight
TLIA4062 Implement safety stock systems
TLIA5029 Plan and manage storage of dangerous goods and hazardous substances
TLIA5035 Manage international freight transfer
TLIA5058 Manage facility and inventory requirements
TLIA5059 Plan and organise the international forwarding of freight by sea and multimodal transport
TLIA5060 Plan and organise the international forwarding of freight by air transport
TLIA5061 Plan and organise the international forwarding of freight by road and rail transport
TLIB0001 Perform inspection and basic maintenance on plant and equipment in the transport industry
TLIB0002 Carry out vehicle inspection
TLIB0003 Use and maintain minor mechanical equipment
TLIB0004 Coordinate pooled equipment
TLIB0005 Operate pooled equipment
TLIB0006 Prepare and monitor automated operations
TLIB0007 Respond and rectify rail traffic autonomous operations
TLIB0117 Assist with preparation of a train prior to operation
TLIB0127 Certify rolling stock prior to handover
TLIB0128 Conduct pre‐movement checks on motive power units
TLIB0132 Start up and shut down a single locomotive
TLIB1024 Clean transportation units and facilities for passenger use
TLIB1028 Maintain and use hand tools
TLIB1030 Undertake general site maintenance
TLIB1031 Clean up plant, equipment and worksite
TLIB1080 Use, clean and maintain towing equipment
TLIB1093 Clean equipment and restore worksite
TLIB2001 Check and assess operational capabilities of equipment
TLIB2003 Carry out vehicle servicing and maintenance
TLIB2008 Carry out inspection of trailers
TLIB2009 Check conveyor operational status
TLIB2022 Diagnose and rectify minor faults
TLIB2023 Provide sanitation and water services support to passenger transportation units
TLIB2034 Maintain poles and associated hardware
TLIB2073 Clean road tankers
TLIB2079 Set up and secure a towing situation
TLIB2081 Repair timber structures
TLIB2082 Repair steel structures
TLIB2083 Maintain bridge bearings
TLIB2084 Carry out routine maintenance of structures
TLIB2085 Apply track fundamentals
TLIB2086 Apply awareness of structures fundamentals
TLIB2090 Use communication systems in a taxi
TLIB2091 Measure and record track geometry
TLIB2092 Operate minor mechanical equipment
Companion Volume Implementation Guide 27
TLIB2096 Repair concrete/masonry structures
TLIB2097 Install and maintain guard rails
TLIB2104 Identify, diagnose and rectify faults on electric passenger trains
TLIB2111 Assist with testing train braking system on electric passenger train
TLIB2119 Carry out maintenance of trailers
TLIB2121 Maintain rail joints
TLIB2122 Apply awareness of fundamentals of rail operations in yards or sidings
TLIB2125 Apply awareness of tram or light rail track fundamentals
TLIB2130 Diagnose and rectify minor faults on on‐track vehicles
TLIB2131 Prepare train
TLIB2133 Test medium/heavy track vehicle braking system
TLIB3002 Test equipment and isolate faults
TLIB3005 Carry out maintenance of vehicles designed to carry special loads
TLIB3006 Carry out inspection of vehicles designed to carry special loads
TLIB3011 Set up and rig crane for lift
TLIB3012 Plan job and set up work areas
TLIB3013 Maintain mobile cranes
TLIB3014 Load and unload wheeled or tracked crane
TLIB3015 Undertake site inspection
TLIB3016 De‐rig, pack and store tools and equipment
TLIB3017 Assemble and dismantle boom or jib
TLIB3018 Conduct full train examination
TLIB3019 Test train braking system
TLIB3021 Conduct train roll‐by inspection
TLIB3026 Prepare for train operation
TLIB3027 Set up and shut down on‐train remote control system
TLIB3040 Inspect poles and associated hardware
TLIB3046 Service and clean mechanical signalling equipment and infrastructure
TLIB3047 Repair and adjust mechanical signalling equipment and infrastructure
TLIB3048 Carry out off‐site repair, overhaul and assembly of mechanical signalling equipment
TLIB3053 Maintain mechanical signalling locking and interlocking devices
TLIB3058 Maintain aerial signal/telecommunications lines and cables
TLIB3075 Inspect and prepare a motive power unit
TLIB3078 Inspect, prepare and start an electrical tram
TLIB3087 Examine timber structures
TLIB3088 Examine steel structures
TLIB3094 Check and repair track geometry
TLIB3095 Check and repair points and crossings
TLIB3098 Examine concrete/masonry structures
TLIB3099 Examine track infrastructure
TLIB3100 Visually inspect track infrastructure
TLIB3102 Adjust rail
TLIB3105 Prepare electric passenger train
TLIB3108 Test operation of electric passenger train braking system
Companion Volume Implementation Guide 28
TLIB3112 Prepare electric passenger train as part of guard duties
TLIB3113 Diagnose and rectify minor faults on motive power units and rolling stock
TLIB3118 Apply awareness of railway fundamentals
TLIB3120 Test mechanical signalling equipment and isolate faults
TLIB3123 Apply awareness of motive power unit fundamentals
TLIB3124 Apply awareness of steam locomotive fundamentals
TLIB3126 Assist in the testing of heritage train braking systems
TLIB3129 Conduct pre‐movement checks on rolling stock
TLIB4042 Conduct inspection of safeworking procedures and infrastructure
TLIB4071 Install and maintain pole mounted switches and transformers
TLIB4076 Inspect and prepare a heritage motive power unit
TLIB4077 Inspect and prepare a heritage steam locomotive
TLIB4078 Carry out a train roll‐by inspection
TLIB4079 Conduct a general train examination
TLIB4080 Identify, diagnose and rectify minor faults on motive power units and rolling stock
TLIB4081 Provision a motive power unit
TLIB4082 Set up motive power units in multi‐coupled consist
TLIB5010 Plan and implement maintenance schedules
TLIC0001 Operate chemical tanker
TLIC0002 Operate fuel tanker
TLIC0003 Operate LP gas tanker
TLIC0004 Operate a tip truck
TLIC0005 Closing down rail traffic from autonomous operations
TLIC0006 Setting up rail traffic for autonomous operation
TLIC0073 Conduct tram/light rail track cleaning operations
TLIC0079 Operate a motive power unit within defined limits
TLIC0083 Access rail track to travel track vehicle under a proceed authority
TLIC0084 Access rail track to travel track vehicles under manual block working conditions
TLIC1013 Ride courier/delivery bicycle
TLIC1051 Operate commercial vehicle
TLIC2002 Drive light rigid vehicle
TLIC2009 Drive taxi
TLIC2012 Ride courier/delivery motorcycle
TLIC2025 Operate four wheel drive vehicle
TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities
TLIC2049 Operate heavy vehicle on unsealed roads
TLIC2050 Operate a terminal tractor
TLIC2054 Access rail track to run track vehicle within defined worksite
TLIC2058 Travel medium or heavy self‐propelled on‐track equipment
TLIC2059 Propel and operate light on‐track equipment
TLIC2074 Couple and uncouple track maintenance vehicles
TLIC2075 Drive and monitor medium or heavy self‐propelled on‐track equipment
TLIC2076 Establish and operate braking system on medium/heavy self‐propelled on‐track equipment
Companion Volume Implementation Guide 29
TLIC2078 Identify and respond to signals and trackside signs
TLIC2080 Start up, shut down and stable medium/heavy self‐propelled on‐track equipment
TLIC2081 Pilot rail traffic within work on track authority limits
TLIC3003 Drive medium rigid vehicle
TLIC3004 Drive heavy rigid vehicle
TLIC3005 Drive heavy combination vehicle
TLIC3010 Pilot or escort oversized and/or overmassed loads
TLIC3011 Transport passengers with disabilities
TLIC3017 Shunt rolling stock
TLIC3018 Operate on‐train remote control system
TLIC3027 Stable a motive power unit
TLIC3028 Operate and monitor a heritage motive power unit
TLIC3029 Stable a heritage motive power unit
TLIC3030 Operate and monitor a heritage steam locomotive
TLIC3031 Stable a heritage steam locomotive
TLIC3032 Operate and monitor a passenger electric tram
TLIC3033 Drive an electric tram to operational requirements
TLIC3034 Berth and shut down an electric tram
TLIC3035 Manage the operation of a tow truck
TLIC3036 Apply safe car driving behaviours
TLIC3037 Apply safe heavy vehicle driving behaviours
TLIC3038 Apply safe motorcycle riding behaviours
TLIC3039 Operate and monitor a monorail train
TLIC3042 Operate coach/bus
TLIC3045 Operate road/rail vehicle
TLIC3046 Drive and operate electric passenger train
TLIC3047 Stable electric passenger train
TLIC3048 Shunt, couple and uncouple electric passenger trains
TLIC3052 Assist with shunting, coupling and uncoupling electric passenger trains
TLIC3057 Perform guard duties as part of electric passenger train operations
TLIC3063 Operate vehicle carrying special loads
TLIC3064 Operate car carrier vehicle
TLIC3071 Operate an agitator
TLIC3072 Conduct the duties of an assistant on a heritage locomotive
TLIC3073 Fire a steam locomotive
TLIC3082 Operate a locomotive by portable remote control
TLIC3083 Operate a front lift mobile compaction/collection vehicle
TLIC3084 Operate a lift on/lift off collection vehicle
TLIC3085 Operate a liquid waste collection vehicle
TLIC3086 Operate a multi‐lift collection vehicle
TLIC3087 Operate a rear loading mobile compaction/collection vehicle
TLIC3088 Operate a roll on/roll off collection vehicle
TLIC3089 Operate a side loading mobile compaction/collection vehicle
TLIC4006 Drive multi‐combination vehicle
Companion Volume Implementation Guide 30
TLIC4019 Drive train to operational requirements
TLIC4023 Operate train with due consideration of route conditions
TLIC4026 Operate and monitor a motive power unit
TLIC4068 Operate heavy recovery ancillary equipment
TLIC4069 Operate heavy recovery vehicle
TLIC4070 Tow a disabled heavy vehicle
TLIC4071 Establish and operate train braking system
TLIC4072 Operate and monitor a motive power unit on a main line
TLIC4073 Set up, operate and shut down a distributed power system
TLIC4074 Shunt, couple and uncouple rail vehicles
TLID0001 Load and unload vehicles carrying special loads
TLID0002 Care for livestock in transit
TLID0003 Control lift and movement of crane
TLID0004 Direct crane operations
TLID0005 Monitor crane operations
TLID0006 Move materials mechanically using automated equipment
TLID0007 Operate specialised load shifting equipment
TLID0008 Shift loads using bridge or gantry crane
TLID0009 Shift loads using cranes
TLID0010 Shift loads using ship mounted crane
TLID0011 Use bulk transfer equipment (dry)
TLID1001 Shift materials safely using manual handling methods
TLID1002 Shift a load using manually‐operated equipment
TLID2003 Handle dangerous goods/hazardous substances
TLID2004 Load and unload goods/cargo
TLID2010 Operate a forklift
TLID2016 Load and unload explosives/dangerous goods
TLID2018 Handle furniture and effects
TLID2019 Pack and unpack cartons during a removal
TLID2022 Conduct weighbridge operations
TLID2029 Prepare articles for delivery
TLID2045 Operate specialised light load shifting equipment
TLID2047 Prepare cargo for transfer with slings
TLID3011 Conduct specialised forklift operations
TLID3015 Identify and label explosives/dangerous goods
TLID3023 Use specialised liquid bulk gas transfer equipment
TLID3024 Use specialised liquid bulk transfer equipment (gravity/pressurised)
TLID3027 Prepare for transport of dangerous goods
TLID3031 Rig load
TLID3033 Operate a vehicle‐mounted loading crane
TLID3035 Operate a boom type elevating work platform
TLID3036 Lift and move load using a mobile crane
TLID3046 Operate container side lifter
TLID3048 Pack and unpack furniture and effects
Companion Volume Implementation Guide 31
TLID3049 Pack and wrap furniture and effects for international removals
TLID3050 Coordinate furniture removal
TLID3051 Segregate waste according to waste types
TLID4030 Supervise mobile crane operations
TLID4032 Plan and conduct specialised lift
TLID4048 Top load a dangerous goods tanker
TLID4049 Bottom load a dangerous goods tanker
TLID4050 Discharge a dangerous goods tanker
TLIE0001 Apply effective stakeholder engagement
TLIE0002 Process workplace documentation
TLIE0003 Consolidate manifest documentation
TLIE0004 Maintain freight records
TLIE0005 Undertake rigger/dogger and operators communications
TLIE1003 Participate in basic workplace communication
TLIE1005 Carry out basic workplace calculations
TLIE2001 Present routine workplace information
TLIE2007 Use communications systems
TLIE2029 Conduct workplace information briefings
TLIE2031 Use communication systems for on‐track vehicle operations
TLIE2032 Assess removal load
TLIE3002 Estimate/calculate mass, area and quantify dimensions
TLIE3004 Prepare workplace documents
TLIE3009 Use pilot and escort communication
TLIE3010 Estimate furniture removal jobs
TLIE3016 Estimate/calculate load shifting requirements for a mobile crane
TLIE3021 Work and communicate effectively with others
TLIE3022 Complete workplace documents
TLIE3023 Use electronic communication systems
TLIE3026 Carry out advanced calculations in the transport and logistics industry
TLIE3028 Complete a work diary in the road transport industry
TLIE4006 Collect, analyse and present workplace data and information
TLIE4013 Apply workplace statistics
TLIE4025 Prepare and process transport documentation for dangerous goods
TLIE4030 Prepare rail safety reports
TLIE4032 Use internal communication systems for rail industry regulatory compliance
TLIE4033 Use communications systems to control tram/light rail operations
TLIE5020 Apply knowledge of freight forwarding documentation and permits
TLIF0004 Work effectively in a train‐driving environment
TLIF0005 Apply a fatigue risk management system
TLIF0006 Administer a fatigue risk management system
TLIF0007 Manage a fatigue risk management system
TLIF0008 Apply safety critical communications in the rail environment
TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
TLIF0010 Identify factors to reduce road harm
Companion Volume Implementation Guide 32
TLIF0011 Identify interactions with other road users
TLIF0012 Implement and coordinate accident‐emergency procedures
TLIF0013 Manage the impact of human capabilities/limitations on human performance in a rail environment
TLIF0014 Monitor the safety of transport activities (Chain of Responsibility)
TLIF0015 Recognise the impact of human capabilities/limitations on human performance in a rail environment
TLIF0016 Working at height in the stevedoring industry
TLIF0077 Demonstrate knowledge of risk factors and consequences in interacting with other road users
TLIF0078 Recognise motor vehicle road crash risks and post‐crash actions
TLIF0079 Select a safe vehicle
TLIF0098 Apply personal and equipment lockouts for rolling stock
TLIF1001 Follow work health and safety procedures
TLIF1002 Conduct housekeeping activities
TLIF1009 Conduct cleaning operations in enclosed spaces
TLIF2006 Apply accident‐emergency procedures
TLIF2010 Apply fatigue management strategies
TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives
TLIF2018 Operate firefighting equipment
TLIF2019 Ensure a safe on‐board passenger and working environment
TLIF2062 Apply awareness of safeworking rules and regulations
TLIF2072 Comply with safety and security procedures
TLIF2080 Safely access the rail corridor
TLIF2081 Perform lookout duties
TLIF2082 Perform handsignaller duties
TLIF2097 Use audible track warning devices
TLIF2106 Respond to emergencies and abnormal situations when driving medium/heavy on‐track vehicles
TLIF3003 Implement and monitor work health and safety procedures
TLIF3004 Organise work health and safety procedures in the workplace
TLIF3013 Coordinate breakdowns and emergencies
TLIF3014 Operate as an off‐sider in the waste management industry
TLIF3015 Work safely as a non‐electrical licensed worker near electrical assets
TLIF3022 Implement/monitor procedures when warehousing/storing dangerous goods/hazardous substances
TLIF3058 Apply safeworking rules and regulations to rail functions
TLIF3060 Control traffic as a pilot vehicle operator
TLIF3063 Administer the implementation of fatigue management strategies
TLIF3083 Conduct track protection assessment
TLIF3084 Follow mobile crane safety procedures
TLIF3085 Apply local incident response procedures
TLIF3087 Follow work health and safety, and environmental procedures in the rail industry
TLIF3089 Implement fatigue management policies and procedures for rail infrastructure
TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements
Companion Volume Implementation Guide 33
TLIF3096 Carry out emergency response to a dangerous goods incident
TLIF4014 Develop and maintain a safe workplace
TLIF4061 Respond to electric tram‐driving emergencies and abnormal situations
TLIF4064 Manage fatigue management policy and procedures
TLIF4065 Ensure compliance with Australian Dangerous Goods Code
TLIF4066 Implement and supervise transport regulations compliance systems
TLIF4069 Monitor and respond to traffic flow
TLIF4070 Operate fire and life safety system within a tunnel
TLIF4086 Control and coordinate incident responses
TLIF4088 Implement and coordinate rail safety and WHS risk‐control strategies
TLIF4090 Implement safeworking rules and regulations for network control activities
TLIF4095 Apply work health and safety requirements for driving operations
TLIF4099 Develop an application for, or variation to, rail accreditation
TLIF4100 Identify and meet rail safety regulatory compliance requirements
TLIF4101 Implement and maintain a rail safety culture
TLIF4102 Implement and maintain safety management plans
TLIF4103 Implement fitness for work procedures
TLIF4104 Manage change in the rail safety environment
TLIF4105 Manage rail safety compliance
TLIF4107 Respond to notifiable rail safety occurrences
TLIF4108 Implement traffic management plan in the transport industry
TLIF4109 Communicate effectively to coordinate incident response procedures
TLIF4110 Respond to abnormal situations and emergencies when driving a train
TLIF5017 Investigate rail safety incidents
TLIF5020 Manage emergencies
TLIF5021 Apply rail safeworking rules and procedures
TLIF5022 Develop and manage fitness for work policy and procedures
TLIF5023 Undertake a derailment investigation
TLIF5024 Develop plans for emergency response and recovery of rail networks
TLIG1001 Work effectively with others
TLIG2007 Work in a socially diverse environment
TLIG3002 Lead a work team or group
TLIG3003 Apply positive behaviours in the workplace
TLIG4005 Organise transport workload
TLIG4006 Facilitate work teams
TLIH0001 Apply efficient journey planning principles
TLIH0002 Implement effective contingency planning
TLIH2001 Interpret road maps and navigate pre‐determined routes
TLIH2003 Prioritise courier/delivery operations
TLIH3002 Plan and navigate routes
TLIH3004 Identify major roads, services and attractions
TLII0001 Market international freight forwarding services
TLII0002 Provide freight forwarding information and customer service
TLII0003 Optimise delivery service
Companion Volume Implementation Guide 34
TLII1002 Apply customer service skills
TLII2015 Operate the on‐train buffet car
TLII2019 Provide taxi customer service
TLII2020 Provide assistance to customers with specific needs
TLII3003 Provide customer service in transport vehicles/vessels
TLII3004 Manage camping procedures for coaches and buses
TLII3009 Provide on‐board services to customers
TLII3010 Provide travel information to customers
TLII3020 Provide assistance to customers
TLII3022 Provide customer service in rail operations
TLII4001 Coordinate quality customer service
TLII4005 Market services and products to clients
TLII4022 Identify and meet customer requirements
TLII5018 Manage customer service
TLIJ2001 Apply quality procedures
TLIJ2003 Apply grain protection measures
TLIJ2004 Implement grain monitoring measures
TLIJ3002 Apply quality systems
TLIJ3005 Sample, inspect and test products to specifications
TLIJ3006 Implement grain protection procedures
TLIJ4008 Implement and monitor inbound quality assurance systems
TLIJ4009 Implement and monitor quality assurance systems
TLIJ4010 Implement quality systems and procedures in a dangerous goods workplace
TLIJ5007 Conduct internal quality audits
TLIK0001 Using telematics and technology data effectively in transport scheduling
TLIK0002 Managing autonomous rail traffic operations by network control
TLIK2003 Apply keyboard skills
TLIK2007 Perform electronic data interchange to transmit shipping documentation
TLIK2010 Use infotechnology devices in the workplace
TLIK5006 Evaluate software requirements and hardware enhancements
TLIL0001 Apply effective staff and resource allocation
TLIL1001 Complete workplace orientation/induction procedures
TLIL2008 Complete routine administrative tasks
TLIL2031 Monitor and process attendance records
TLIL2041 Monitor and record rolling stock locations
TLIL2046 Handle customer luggage/property
TLIL2048 Prepare for train departure
TLIL2060 Complete induction to the transport industry
TLIL3002 Undertake employee payroll activities
TLIL3003 Conduct induction process
TLIL3035 Allocate motive power
TLIL3039 Assist with train operations
TLIL3052 Plan urban passenger train consists
TLIL3065 Implement a track occupancy authority
Companion Volume Implementation Guide 35
TLIL3071 Control and coordinate local rail traffic movement
TLIL3072 Operate signal panel or equipment
TLIL3082 Implement absolute signal blocking
TLIL3083 Implement a track work authority and manage rail traffic through worksites
TLIL3084 Implement a local possession authority
TLIL4005 Apply conflict/grievance resolution strategies
TLIL4009 Manage personal work priorities and professional development
TLIL4010 Assess and confirm customer transport requirements
TLIL4021 Coordinate the erection and dismantling of temporary storage facilities
TLIL4030 Control a furniture warehouse
TLIL4032 Implement equal employment equity strategies
TLIL4033 Promote effective workplace practice
TLIL4034 Arrange alternative passenger transport
TLIL4036 Develop rosters
TLIL4037 Apply and amend rosters
TLIL4038 Organise marshalling and shunting operations
TLIL4050 Allocate rolling stock
TLIL4058 Plan a career in logistics
TLIL4059 Implement asset management systems
TLIL4069 Plan and coordinate protection for multiple worksites within limits of a work on track authority
TLIL4070 Work effectively in the transport and logistics industry
TLIL4073 Apply asset management system
TLIL4074 Control and coordinate rail traffic movement
TLIL4075 Implement and amend daily train plan
TLIL4076 Coordinate resources
TLIL4077 Develop out‐of‐course rail traffic plans and schedules
TLIL4078 Coordinate fleet control logistics
TLIL4079 Manage the recovery process
TLIL4081 Ensure competency of rail safety workers
TLIL4082 Coordinate rail interface agreements
TLIL4083 Assist with train operations
TLIL4084 Control daily tram/light rail operations
TLIL4085 Coordinate tram/light rail traffic movement
TLIL5019 Implement and monitor transport logistics
TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises
TLIL5026 Manage export logistics
TLIL5055 Manage a supply chain
TLIL5057 Maintain, monitor and improve transport operations systems
TLIL5062 Apply knowledge of logistics, storage and distribution to international freight forwarding
TLIL5063 Review contracts, insurance, risk and liability in an international freight forwarding context
TLIL5064 Manage international special freight transport services including dangerous goods and special cargo
TLIL5065 Roster train crews
Companion Volume Implementation Guide 36
TLIL5066 Apply rail resource management principles
TLIL5067 Develop a passenger transport plan
TLIL5068 Implement a passenger transport plan
TLIL5069 Manage a rail yard or terminal
TLIL5070 Manage rail freight operations
TLIL5071 Manage rail passenger operations
TLIL5072 Manage rail yard operations
TLIL5073 Manage train crewing and rostering
TLILIC0001 Licence to transport dangerous goods by road
TLILIC0002 Licence to operate a vehicle loading crane (capacity 10 metre tonnes and above)
TLILIC0003 Licence to operate a forklift truck
TLILIC0004 Licence to operate an order picking forklift truck
TLILIC0005 Licence to operate a boom‐type elevating work platform (boom length 11 metres or more)
TLILIC0006 Licence to operate a bridge and gantry crane
TLILIC0007 Licence to operate a derrick crane
TLILIC0008 Licence to operate a non‐slewing mobile crane (greater than 3 tonnes capacity)
TLILIC0009 Licence to operate a portal boom crane
TLILIC0010 Licence to operate a slewing mobile crane (up to 20 Tonnes)
TLILIC0011 Licence to operate a reach stacker (greater than 3 tonnes capacity)
TLILIC0013 Licence to operate a slewing mobile crane (up to 60 Tonnes)
TLILIC0014 Licence to operate a slewing mobile crane (up to 100 Tonnes)
TLILIC0015 Licence to operate a slewing mobile crane (over 100 Tonnes)
TLILIC2014 Licence to drive a light rigid vehicle
TLILIC2015 Licence to drive a medium rigid vehicle
TLILIC2016 Licence to drive a heavy rigid vehicle
TLILIC3017 Licence to drive a heavy combination vehicle
TLILIC3018 Licence to drive a multi‐combination vehicle
TLIM0001 Conduct learner driver training
TLIM0002 Conduct heavy vehicle learner driver training
TLIM0003 Conduct learner rider training
TLIM4001 Develop safe car driving behaviours in others
TLIM4002 Develop safe heavy vehicle driving behaviours in others
TLIM4003 Develop safe motorcycle riding behaviours in others
TLIM4004 Mentor individuals or small groups
TLIO0001 Undertake emergency response action to a security threat
TLIO0002 Apply and monitor workplace security procedures
TLIO0003 Follow security procedures when working with goods and cargo
TLIO1002 Follow security procedures when working with passengers and personnel
TLIO2003 Undertake loading and unloading in a designated secured environment
TLIO2011 Provide revenue protection measures
TLIO3004 Conduct control procedures for transferring explosives/dangerous/hazardous/high risk goods
TLIO3012 Manage disruptive and/or unlawful behaviour
TLIO3015 Maintain security of railway property and revenue
Companion Volume Implementation Guide 37
TLIO5005 Plan and manage security procedures for the enterprise
TLIO5006 Plan and manage security procedures for transferring and transporting dangerous goods
TLIO5017 Manage security of storage facilities
TLIO5018 Manage compliance with customs excise
TLIO5020 Advise on and manage security and safety in international freight transport
TLIP2014 Capture records into a records keeping system
TLIP2017 Maintain control of records
TLIP2018 Provide information from and about records
TLIP2024 Conduct financial transactions
TLIP2029 Prepare and process financial documents
TLIP2030 Conduct courier/delivery cash transactions
TLIP2032 Maintain petty cash account
TLIP2033 Sell products and services
TLIP2037 Carry out financial transactions and maintain records
TLIP2038 Conduct, balance and secure financial transactions
TLIP2039 Ensure the confidentiality, privacy and security of customer information
TLIP3026 Maintain financial records in a small business
TLIP3034 Advise on and construct fares for customers
TLIP4001 Develop plans to meet customer and organisation needs
TLIP4002 Facilitate and capitalise on change in the workplace
TLIP4003 Implement, maintain and evaluate dangerous goods transport procedures within the workplace
TLIP4005 Manage workplace information
TLIP4010 Assess lift requirements and provide quotation
TLIP4013 Implement and monitor logistics planning and processes
TLIP4028 Administer international trading accounts
TLIP4031 Maintain customer credit accounts and services
TLIP4038 Monitor a supply chain operation
TLIP4039 Monitor transport operations
TLIP4040 Monitor warehouse operations
TLIP5004 Develop a transport and logistics business plan
TLIP5006 Establish international distribution networks
TLIP5007 Contribute to the development of a workplace learning environment
TLIP5008 Manage a transport and logistics business unit
TLIP5011 Develop and evaluate strategies for transport and logistics enterprises
TLIP5025 Set and achieve budgets
TLIP5035 Manage budgets and financial plans
TLIP5036 Manage assets
TLIP5037 Develop workplace policy and procedures
TLIPC0001 Introduction to the road transport industry
TLIPC1001 Demonstrate care and apply safe practices at work
TLIPC1002 Adapt to work requirements in the transport and logistics industry
TLIPC1003 Apply effective work practices
TLIPC1004 Complete courier delivery operations
Companion Volume Implementation Guide 38
TLIPC1005 Complete small store operations
TLIR4001 Monitor supplier performance
TLIR4002 Source goods/services and evaluate contractors
TLIR4003 Negotiate a contract
TLIR4008 Implement and supervise stocktaking procedures
TLIR4009 Implement purchasing systems
TLIR4010 Plan purchasing
TLIR4012 Conduct international purchasing
TLIR5005 Manage a contract
TLIR5006 Develop, implement and review purchasing strategies
TLIR5007 Manage international purchasing
TLIR5014 Manage suppliers
TLIS2004 Install and maintain rail bonding systems
TLIS2012 Install and service rail lubrication equipment
TLIS2013 Install minor structures
TLIS2020 Install overhead wiring structure
TLIS2027 Install and maintain surface track drainage
TLIS2028 Install and replace transoms
TLIS2030 Carry out track ballasting
TLIS2031 Install railway sleepers
TLIS2033 Install and repair temporary track supports
TLIS2034 Install and repair rail fastening systems
TLIS2035 Install and repair fences and gates
TLIS2036 Use chemical repair products
TLIS2044 Carry out rail installation
TLIS3005 Install mechanical infrastructure for signalling
TLIS3009 Install mechanical signalling locking and interlocking devices
TLIS3010 Test rail using ultrasonic equipment
TLIS3011 Test rail using nondestructive testing equipment
TLIS3023 Erect and mount structures and housings for signalling equipment
TLIS3025 Implement ballast unloading
TLIS3026 Implement track maintenance and construction
TLIS3029 Implement structures maintenance and installation of minor structures
TLIS3037 Install and repair rail earthworks
TLIS3039 Measure and mark track for resurfacing
TLIS3040 Construct concrete or steel points and crossings
TLIS3041 Construct timber or composite points and crossings
TLIS3045 Install turnouts
TLIS4007 Decommission mechanical signalling infrastructure and interlocking equipment from service
TLIU0001 Develop workplace policy and procedures for environmental sustainability
TLIU1009 Monitor plant and equipment in an environmentally sustainable manner
TLIU1013 Prepare for environmentally sustainable work practices
TLIU2008 Apply environmental procedures to rail infrastructure
Companion Volume Implementation Guide 39
TLIU2012 Participate in environmentally sustainable work practices
TLIU3011 Implement and monitor environmentally sustainable work practices
TLIU3014 Operate vehicle in an environmentally sustainable manner
TLIU3015 Identify wastes and hazards in the waste management industry
TLIU4001 Implement and monitor environmental protection policies and procedures
TLIU4011 Apply environmental procedures to rail operations
TLIU5006 Conduct environmental audits
TLIW0036 Apply electric welding process to rail
TLIW0044 Weld rail on tram/light rail systems using submerged ARC welding process
TLIW2001 Operate under track protection rules
TLIW2012 Grind rails
TLIW2017 Cut and join materials
TLIW2018 Operate hand held air/power equipment for pallet production processes
TLIW2019 Apply surface coatings using a spray gun
TLIW2020 Undertake pallet repairs
TLIW2021 Clean and inspect pallets
TLIW2022 Manufacture pallets using automated methods
TLIW2023 Manufacture pallets using manual methods
TLIW2024 Dock boards using computer programmed machinery
TLIW2025 Dock boards on mechanical feeds
TLIW2028 Identify the principles of ballast cleaning operations
TLIW2029 Identify the principles of ballast regulator operations
TLIW2030 Identify the principles of dynamic track stabaliser operations
TLIW2031 Identify the principles of self‐propelled rail grinder operations
TLIW2032 Identify the principles of tamping machine operations
TLIW2033 Identify the principles of mechanised track laying operations
TLIW2037 Clip and secure points
TLIW2038 Place and remove temporary speed restriction equipment
TLIW2039 Place and remove permanent way stop boards
TLIW2041 Clip points and apply rail safety equipment
TLIW3006 Operate computerised mail and parcels sorting equipment
TLIW3007 Code and coordinate video‐coding operations
TLIW3008 Carry out culler facer canceller operations
TLIW3013 Grind switches and crossings
TLIW3015 Weld rail using aluminothermic welding process
TLIW3016 Weld rail using flashbutt welding process
TLIW3026 Operate stand alone signalling/point control equipment
TLIW3027 Operate minor track equipment
TLIW3034 Apply protective coating systems to structures
TLIW3035 Heat and cut materials using oxy‐LPG equipment for the rail industry
TLIW3042 Grind rail on tram/light rail systems
TLIW3043 Weld rail on tram/light rail systems using electric welding process
TLIW5001 Apply rail communications systems
TLIW5002 Manage rail assets and interfaces
Companion Volume Implementation Guide 40
TLIW5003 Manage rail network control systems
TLIW5004 Manage train planning
TLIX0001 Determine tariff classification of goods
TLIX0002 Initiate cargo border procedures
TLIX0003 Conduct advanced border clearance functions
TLIX0004X Administer inventory systems
TLIX0005X Administer market supply systems
TLIX0006 Apply and monitor biosecurity policies and procedures
TLIX0007X Build digital supply chain capability in the workforce
TLIX0008 Comply with biosecurity border clearance
TLIX0009X Employ digital supply chain risk management practices
TLIX0010X Enable traceability in supply chains
TLIX0011X Establish blockchain in supply chains
TLIX0012X Lead digital supply chain implementation
TLIX0013X Maintain stock control and receivals
TLIX0014X Manage customer focussed supply chain
TLIX0015X Manage fundamental aspects of supply chains
TLIX0016X Manage outsourced supply chain operations
TLIX0017X Manage supply chain mass customisation
TLIX0018X Monitor compliance in digital supply chains
TLIX0019X Monitor digital supply chain services
TLIX0020X Monitor ethical supply chain practices
TLIX0021X Work with global supply chains
TLIX4007 Implement and monitor integrated logistics support plans
TLIX4008 Conduct integrated logistics support activities
TLIX4009 Apply integrated logistics support processes and procedures
TLIX4011 Conduct logistics support analysis activities
TLIX4016 Implement and monitor materiel sustainment plans
TLIX4017 Conduct materiel sustainment activities
TLIX4018 Apply materiel sustainment process and procedures
TLIX4022 Implement and monitor configuration management plans
TLIX4023 Conduct configuration management activities
TLIX4024 Apply configuration management processes and procedures
TLIX4026 Apply codification and cataloguing processes and procedures
TLIX4027 Assess maintenance spares and manage repairable items
TLIX4028 Apply knowledge of logistics
TLIX4029 Apply knowledge of integrated logistics support
TLIX4030 Apply knowledge of materiel sustainment
TLIX4031 Apply knowledge of configuration management
TLIX4032 Apply knowledge of technical regulatory framework
TLIX4033 Apply technical regulatory framework compliance management systems
TLIX4034 Apply technical risk management systems and techniques
TLIX4035 Maintain technical data and information
TLIX4036 Analyse, advise on and carry out integrated border clearance transactions
Companion Volume Implementation Guide 41
TLIX5003 Develop and review integrated logistics support plans
TLIX5004 Develop integrated logistics support processes and procedures
TLIX5005 Manage integrated logistics support operations
TLIX5006 Manage verification and validation
TLIX5010 Provide specialist integrated logistics support advice
TLIX5012 Develop and review materiel sustainment plans
TLIX5013 Develop materiel sustainment processes and procedures
TLIX5014 Manage materiel sustainment operations
TLIX5015 Establish supply chains
TLIX5019 Provide specialist materiel sustainment advice
TLIX5020 Develop and review configuration management plans
TLIX5021 Manage configuration management processes
TLIX5025 Provide specialist configuration management advice
TLIX5036 Manage and monitor technical data and information systems
TLIX5037 Plan logistics support for deployed operations
TLIX5038 Organise the deployment and delivery of logistics support
TLIX5039 Plan and conduct road convoy
TLIX5040 Manage contracted support services
TLIX5041 Organise supply support on deployment
TLIX5042 Organise road transport operations
TLIX5043 Conduct maintenance on deployed operations
TLIX5044 Organise health support operations
TLIX5045 Manage and monitor catering on deployed operations
TLIX5046 Carry out standard customs clearance practices
TLIX5047 Determine customs value
TLIX5048 Determine import/export prohibitions/restrictions
TLIX5049 Determine indirect taxes
TLIX5050 Determine origin of goods and apply preference schemes or free trade agreements
TLIX5052 Determine complex customs value
TLIX5053 Determine tariff classification for complex goods
TLIX5055 Apply anti‐dumping and countervailing measures
TLIX5056 Carry out additional customs clearance practices
TLIX5058 Review decisions of regulatory bodies
TLIX6001 Formulate materiel logistics strategies
TLIX6002 Contribute to materiel logistics strategies
TLIX6046 Plan deployed logistics support for significant operations
TLIX6047 Monitor and provide logistics staff support for significant deployed operations
TLIX6048 Manage the deployment and delivery of logistics support
TLIX6049 Undertake provisioning in support of deployed operations
TLIX6050 Plan distribution operations on deployment
TLIX6051 Plan maintenance for deployed operations
TLIX6052 Plan health support for deployed personnel
TLIX6053 Coordinate health support operations
Companion Volume Implementation Guide 42
QUALIFICATION MAPPING INFORMATION
The qualification mapping information maps the TLI Transport and Logistics Training Package Release 6.0 qualifications to qualifications in the TLI Transport and Logistics Training Package Release 5.0.
Attachment A: Qualification mapping information
SKILL SETS MAPPING INFORMATION
The Skill Sets information maps the TLI Transport and Logistics Training Package Release 6.0 Skill Sets to Skill Sets in the TLI Transport and Logistics Training Package Release 5.0.
Attachment B: Skill sets mapping information
Companion Volume Implementation Guide 43
UNIT OF COMPETENCY MAPPING INFORMATION
The Units of Competency information maps the TLI Transport and Logistics Training Package Release 6.0 units of competency to units of competency in the TLI Transport and Logistics Training Package Release 5.0.
Attachment C: Units of Competency mapping information
PREREQUISITE UNITS OF COMPETENCY Code Title
TLIC0002 Operate fuel tanker
Prerequisite TLILIC0001 Licence to transport dangerous goods by road
TLIC0003 Operate LP gas tanker
Prerequisite TLILIC0001 Licence to transport dangerous goods by road
TLID4048 Top load a dangerous goods tanker
Prerequisite TLIC0001 Operate chemical tanker (or)
TLIC0002 Operate fuel tanker (or)
TLIC0003 Operate LP gas tanker
TLID4049 Bottom load a dangerous goods tanker
Prerequisite TLIC0001 Operate chemical tanker (or)
TLIC0002 Operate fuel tanker (or)
TLIC0003 Operate LP gas tanker
IMPORTED UNITS AND THEIR PREREQUISITE UNITS
The TLI Transport and Logistics Training Package Release 6.0 includes imported Units of Competency from other Training Packages.
Please check the relevant assessment requirements of the source Training Package by accessing the national training website www.training.gov.au (TGA) regarding any special conditions that may apply to the assessment of imported Units of Competency.
For up-to-date releases of the imported Units of Competency, refer to www.training.gov.au or the respective SSO.
Where any of the Units of Competency listed below are used to form a qualification or Skill Set, they do not count as units imported under the qualification packaging rule:
Some of the general elective units may be selected from any relevant nationally endorsed Training Package or accredited course. The general elective units must contribute to the vocational outcomes of the qualification.
Companion Volume Implementation Guide 44
Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.
Where a prerequisite unit is attached to a unit, it is identified by this symbol ∟.
Code Title
AHCBUS409 Participate in an e-business supply chain
AHCMOM213 Operate and maintain chainsaws
AHCPCM203 Fell small trees
∟ AHCMOM213 Operate and maintain chainsaws
AHCWHS502 Manage work health and safety processes
AMPMGT809 Analyse data for business decision making
AURHTJ001 Inspect heavy commercial vehicle wheels and tyres
AURLTA001 Identify automotive mechanical systems and components
AURVTA005 Clean vehicles
BSBADM409 Coordinate business resources
BSBADM502 Manage meetings
BSBCMM301 Process customer complaints
BSBCMM401 Make a presentation
BSBCOM501 Identify and interpret compliance requirements
BSBCOM601 Research compliance requirements and issues
BSBCUS201 Deliver a service to customers
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS501 Manage quality customer service
BSBFIA301 Maintain financial records
BSBFIA303 Process accounts payable and receivable
BSBFIM501 Manage budgets and financial plans
BSBHRM405 Support the recruitment, selection and induction of staff
Companion Volume Implementation Guide 45
BSBHRM513 Manage workforce planning
BSBINM301 Organise workplace information
BSBINM401 Implement workplace information system
BSBINM501 Manage an information or knowledge management system
BSBINN502 Build and sustain an innovative work environment
BSBITU111 Operate a personal computer
BSBITU112 Develop keyboard skills
BSBLDR403 Lead team effectiveness
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan
BSBMGT403 Implement continuous improvement
BSBMGT407 Apply digital solutions to work processes
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBMGT605 Provide leadership across the organisation
BSBMGT616 Develop and implement strategic plans
BSBMGT617 Develop and implement a business plan
BSBMKG513 Promote products and services to international markets
BSBPMG409 Apply project scope management techniques
BSBPMG416 Apply project procurement procedures
BSBPMG512 Manage project time
BSBPMG514 Manage project cost
BSBPMG515 Manage project human resources
BSBPMG516 Manage project information and communication
BSBPMG518 Manage project procurement
Companion Volume Implementation Guide 46
BSBPMG522 Undertake project work
BSBPMG604 Direct cost management of a project program
BSBPMG606 Direct human resources management of a project program
BSBPMG609 Direct procurement and contracting for a project program
BSBPRC504 Manage a supply chain
BSBPUR301 Purchase goods and services
BSBREL401 Establish networks
BSBREL402 Build client relationships and business networks
BSBRKG302 Undertake disposal
BSBRKG304 Maintain business records
BSBRSK401 Identify risk and apply risk management processes
BSBRSK501 Manage risk
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWHS521 Ensure a safe workplace for a work area
BSBWOR201 Manage personal stress in the workplace
BSBWOR301 Organise personal work priorities and development
BSBWOR501 Manage personal work priorities and professional development
BSBWOR502 Lead and manage team effectiveness
BSBWRK411 Support employee and industrial relations procedures
BSBWRK520 Manage employee relations
BSBWRT301 Write simple documents
CHCCCS020 Respond effectively to behaviours of concern
CPCCCM2007 Use explosive power tools
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∟CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPCCCM2008 Erect and dismantle restricted height scaffolding
∟ CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPCCCM2010B Work safely at heights
∟CPCCOWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPCCCM3003 Work safely around electrical sources, services and assets
CPCCCO3054 Operate concrete agitator trucks
∟CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPCCLDG3001A Licence to perform dogging
CPCCLRG3001A Licence to perform rigging basic level
∟CPCCLDG3001A Licence to perform dogging
CPCCLRG3002A Licence to perform rigging intermediate level
∟CPCCLRG3001A Licence to perform rigging basic level
CPCCLRG4001A Licence to perform rigging advanced level
∟CPCCLRG3002A Licence to perform rigging intermediate level
CPCCSF2003 Cut and bend materials using oxy-LPG equipment
∟CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPCCWHS1001 Prepare to work safely in the construction industry
CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
CPPFES2005A Demonstrate first attack firefighting equipment
CPPSEC5001A Establish and maintain an occupational health and safety system
CPPWMT3011A Respond to waste emergencies
CPPWMT3015A Move waste using loadshifting equipment
CPPWMT3044A Identify wastes and hazards
DEFVEH001 Conduct recovery vehicle operations in a field environment
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DEFVEH002 Extract disabled equipment using winching techniques in a field environment
FBPFSY2001 Implement the food safety program and procedures
FBPFSY3001 Monitor the implementation of quality and food safety programs
FWPCOT3261 Transport forestry logs using trucks
HLTAID001 Provide cardiopulmonary resuscitation
HLTAID002 Provide basic emergency life support
HLTAID003 Apply first aid
HLTAID006 Provide advanced first aid
HLTWHS006 Manage personal stressors in the work environment
ICPPRN497 Work with digital information
ICTICT104 Use digital devices
ICTICT804 Direct ICT in a supply chain
MARC022 Perform mooring and unmooring activities
MARE002 Communicate during mooring and unmooring activities
MARF017 Follow work health and safety, and emergency procedures during mooring and unmooring activities
MEM12023 Perform engineering measurements
MEM18001 Use hand tools
MEM18001C Use hand tools
MEM24001B Perform basic penetrant testing
∟ MEM18001C Use hand tools
MEM24003B Perform basic magnetic particle testing
∟ MEM18001C Use hand tools
MEM24012C Apply metallurgy principles
MSMPMC322 Deliver concrete to site
MSS405002 Analyse and map a value system
Companion Volume Implementation Guide 49
NWPSOU002 Control vegetation on a site
PSPGEN005 Participate in workplace change
PSPGEN013 Implement change
PSPGEN025 Develop and implement work unit plans
PSPGEN027 Gather and analyse information
PSPGEN034 Compose complex workplace documents
PSPGEN042 Exercise delegations
PSPGEN045 Coordinate resource allocation and usage
PSPGEN046 Undertake research and analysis
PSPGEN048 Support workplace coaching and mentoring
PSPGEN053 Provide leadership
PSPGEN054 Use complex workplace communication strategies
PSPGEN055 Refine complex workplace documents
PSPGEN057 Develop and use political nous
PSPGEN059 Benchmark performance
PSPGEN060 Manage performance
PSPGEN065 Interpret data and related statistics
PSPGEN067 Establish and maintain strategic networks
PSPGEN070 Persuade and influence opinion
PSPGEN071 Prepare high-level written communication
PSPGOV404B Develop and implement work unit plans
PSPGOV413A Compose complex workplace documents
PSPGOV602B Establish and maintain strategic networks
PSPGOV605A Persuade and influence opinion
PSPGOV606A Prepare high-level/sensitive written materials
PSPHRM004 Implement workforce planning and succession strategies
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PSPMGT001 Manage resources
PSPMGT007 Manage risk
PSPMGT009 Manage public sector financial resources
PSPMGT011 Develop partnering arrangements
PSPMGT013 Provide strategic direction
PSPPCM001 Carry out basic procurement
PSPPCM002 Dispose of assets
PSPPCM004 Plan procurement
PSPPCM005 Develop and distribute requests for offers
PSPPCM006 Select providers and develop contracts
PSPPCM007 Manage contracts
PSPPCM008 Manage contract performance
PSPPCM009 Finalise contracts
PSPPCM010 Manage procurement risk
PSPPCM011 Plan to manage a contract
PSPPCM019 Divest strategic assets
PSPPCM020 Plan for strategic procurement
PSPPCM021 Coordinate strategic procurement
PSPPCM022 Negotiate strategic procurement
PSPPCM023 Manage strategic contracts
PSPPCM025 Influence and define strategic procurement
PSPPCM026 Establish strategic procurement context
PSPPCY004 Support policy implementation
PSPPCY009 Provide policy advice
PSPPCY010 Manage policy implementation
PSPPOL603A Manage policy implementation
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PSPPROC303A Carry out basic procurement
PSPREG012 Gather information through interviews
PSPREG418A Advise on progress of investigations
PSPSEC017 Manage security awareness
PUACOM007 Liaise with other organisations
∟PUACOM005 Foster a positive organisational image in the community
PUAWER005 Operate as part of an emergency control organisation
RIIBEF402D Supervise on-site operations
RIICBS312D Conduct bitumen tanker operations
RIICCM201D Carry out measurements and calculations
RIICCM203D Read and interpret plans and job specifications
RIICCM205E Carry out manual excavation
RIICCM207D Spread and compact materials manually
RIICCM208D Carry out basic levelling
RIICCM209D Carry out concrete work
RIIHAN301D Operate elevating work platform
RIIHAN301E Operate elevating work platform
RIIMPO317E Conduct roller operations
RIIMPO318E Conduct civil construction skid steer loader operations
RIIMPO319D Conduct backhoe/loader operations
RIIMPO320E Conduct civil construction excavator operations
RIIMPO321E Conduct civil construction wheeled front end loader operations
RIIMPO322D Conduct civil construction tracked front end loader operations
RIIMPO326D Conduct civil construction water cart operations
RIIRIS401D Apply site risk management system
RIIWHS202D Enter and work in confined spaces
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RIIWHS204D Work safely at heights
RIIWHS205D Control traffic with stop-slow bat
RIIWHS302D Implement traffic management plan
SIRRMRM007 Negotiate and establish supply arrangements
SITEEVT015 Develop event transport plans
SITHFAB002 Provide responsible service of alcohol
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in safe food handling practices
SITXFSA101 Use hygienic practices for food safety
SITXMPR004 Coordinate marketing activities
TAEASS401 Plan assessment activities and processes
TAEASS402 Assess competence
TAEDEL301 Provide work skill instruction
TAEDEL404 Mentor in the workplace
TAEDES401 Design and develop learning programs
TAETAS501 Undertake organisational training needs analysis
UEGNSG005 Prepare to work in the gas industry
UEGNSG141 Apply workplace health and safety regulations, codes and practices in the gas supply industry
UEGNSG614 Load, unload, exchange and connect LPG cylinders
UEGNSG622 Assess the operational capability of gas safety equipment on a delivery vehicle
UETTDRRF02 Perform pole top rescue
∟HLTAID001 Provide cardiopulmonary resuscitation
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KEY WORK AND TRAINING REQUIREMENTS IN THE INDUSTRY
The transport and logistics industry is characterised by immense diversity in occupations, workforce development needs, business types and sizes, and locations. It directly affects every part of the economy and everyone’s standard of living – from what we buy, to the price we pay for goods, to how we get from place to place.
The industry encompasses activities in logistics and warehousing, road transport, aviation, rail, and maritime and ports. Because of its integration within the economy and the embedded nature of its functions, the relative ‘health’ of the industry is often considered a barometer for the overall strength of the economy.
The industry has a diverse range of occupations, from crews of vehicles, trains, vessels and aircraft, to staff involved in engineering, infrastructure, tourism, hospitality, security, retailing, warehousing, administration, and information technology.
(http://www.australianindustrystandards.org.au/transport-logistics-industry-intelligence-2/)
REGULATION AND LICENSING IMPLICATIONS FOR IMPLEMENTATION Licensing/legislative/certification requirements
Licensing/regulatory authorities across Australia have actively participated in the development of this Training Package. This Training Package contains a number of licensing Units of Competency as packaged in various Skill Sets and qualifications. These Units of Competency align to licensing outcomes in high-risk work, heavy vehicle driving and the carriage of dangerous goods by road. Licensing/regulatory requirements vary between states and territories and may change from time to time.
The developers of this Training Package consider that the licensing/regulatory requirements described in this section apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and the Department of Employment, Skills, Small and Family Business cannot guarantee that the list is definitive or accurate at the time of reading; the information in this section is provided in good faith on that basis.
Each Unit of Competency, Skill Set or qualification in this Training Package identifies where regulation and/or licensing applies by using an appropriate statement such as:
This unit is based on the licensing requirements of Part 4.5 of the Model Work Health and Safety (WHS) Regulations, high risk work and meets Commonwealth, state and territory HRW licensing requirements.
Any alteration to this unit would result in a unit that would not be acceptable to work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) regulators for the purpose of licensing.
Licensing, legislative or certification requirements apply to this unit. As these requirements can vary between states, territories or industry sectors, relevant information must be sourced prior to application of this unit.
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This unit meets part of the certification requirements for obtaining specialist driver accreditations. As requirements may vary between states and territories, people seeking specialist driver accreditation should contact their state/territory licensing regulator.
Candidates should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Further information about applicable licensing and regulatory authorities can be found in Attachment D.
People employed in the transport and logistics industry need to fulfil competency and training requirements as detailed in the regulatory requirements relevant to their occupation. People assessed as complying with these requirements are usually provided with some form of certification by the respective authority. These are certificates required by the relevant state/territory or Australian legislation or international code or convention before a person can work in the occupation covered under the legislation.
Do not confuse these certificates with national VET qualifications issued by RTOs.
While in the transport and logistics industry there is a close relationship between regulatory certificates and the national VET qualifications, they are issued by different organisations under different legislative authority.
Licensing/legislative/certification requirements will apply to Units of Competency and their assessment requirements, Skill Sets and/or qualifications in specific situations and contexts such as driving, high-risk work equipment, working with dangerous goods and hazardous substances, and chain of responsibility.
Examples of the instruments that cover these licensing/legislative/certification requirements include:
Relevant state/territory roads and traffic authority driving regulations and licence/permit requirements including mass and loading regulations, and state/territory oversize/mass pilot/escort permit requirements
Chain of responsibility legislation Fatigue risk management regulations and codes of practice National Load Restraint Guide (LRG) Heavy Vehicle National Law (HVNL) Relevant state/territory road rules Australian, international and state/territory regulations and codes of practice for the
handling, storage and transport of dangerous goods and hazardous substances, including:
o Australian and International regulations and codes for transporting and storing explosives
o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code o Biosecurity requirements o Customs regulations (export/import/bond requirements)
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o Definitions for classifying a packaging as an intermediate bulk container (IBC) or pressure vessel or multiple element gas container (MEGC)
o HAZCHEM codes o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) o National Load Restraint Guide (LRG) o Quarantine regulations administered by the responsible Australian Government
department o Relevant state/territory authority regulations and codes of practice o Relevant state/territory environmental protection legislation o Relevant state/territory rail safety Act o Relevant state/territory water use regulations o Relevant state/territory work health and safety (WHS)/occupational health and safety
(OHS) legislation, regulations and codes of practice o State/territory rail industry safeworking regulations and codes of practice o United Nations (UN) packaging specifications.
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IMPLEMENTATION INFORMATION
KEY FEATURES OF THE TRAINING PACKAGE AND THE INDUSTRY THAT WILL IMPACT ON THE SELECTION OF TRAINING PATHWAYS
Pathways define a sequence of learning or experience that can be followed to attain competency and describe the way in which training and assessment is undertaken in an education or training program. They are not mandatory and may vary depending on the qualification or training program, the needs of the individual and the industry.
The Training Package is flexible and many ways pathways can be constructed to align with individual requirements and business needs. RTOs can work with their clients to apply the flexibility available in the packaging rules to ensure ‘fit for purpose outcomes’.
INDUSTRY SECTORS AND OCCUPATIONAL OUTCOMES OF QUALIFICATIONS
The TLI Transport and Logistics Training Package contains 62 qualifications comprising 107 Skill Sets and 730 industry-specific Units of Competency aligned to occupations across the following four sectors:
Logistics and Warehousing Road Transport Rail Ports
Industry Occupations Guide Logistics and Warehousing Road Transport Rail Ports
Executive
State Manager, Regional Manager, National Manager, General Manager, CEO, Managing Director, Business Owner
Specialist
Human Resources, Safety, Health and Environment, Information Technology, Sales and Marketing, Legal and Regulatory, Administration, Finance and Accounting, Project Management, Training, Organisational Development, Customer Services, Quality
Management
Transport Manager Transport Manager Transport Manager Transport Manager
Operations Manager Operations Manager Operations Manager Operations Manager
Logistics Manager Logistics Manager Logistics Manager Logistics Manager
Terminal Manager Terminal Manager Terminal Manager Terminal Manager
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Fleet Manager Fleet Manager Railway Station Manager
Berth Manager
Warehouse Manager Harbour Master
Distribution Manager Hydrographer
Supervisory
Transport Supervisor Transport Supervisor Transport Supervisor Transport Supervisor
Transport Scheduler Transport Scheduler Transport Scheduler Transport Scheduler
Shift Supervisor Shift Supervisor Shift Supervisor Shift Supervisor
Operations Supervisor Operations Supervisor Operations Supervisor Operations Supervisor
Warehouse Administrator
Fleet Supervisor Network Controller Stevedore Team Leader
Warehouse Supervisor Driving Instructor Rail Terminal Operator Tug Master
Freight Forwarder Dangerous Goods Tanker Driver
Rail Track Supervisor Port Pilot
Customs Broker Signalling Technician Port Engineer Rail Engineer
Entry Level
Forklift Driver Forklift Driver Forklift Driver Forklift Driver
Truck Driver Truck Driver Truck Driver Truck Driver
Terminal Operator Terminal Operator Terminal Operator Terminal Operator
Crane Operator Crane Operator Despatch/ Receival Clerk
Crane Operator
Despatch/Receival Clerk
Despatch/ Receival Clerk
Storeperson Despatch/ Receival Clerk
Storeperson Storeperson Train Driver Storeperson
Furniture Removalist Furniture Removalist Track Patroller Stevedore
Logistics Officer Bus Driver Monorail Operator Launch Coxswain
Crane Operator Tram/Light Rail Driver Straddle Carrier Operator
Delivery Driver Railway Track Worker Vessel Traffic Officer
Livestock Driver Railway Signal Operator
Environmental Officer
Taxi Driver Rail Terminal Operator Tow Truck Driver Station Assistant
Courier Driver Train Guard
Note: This Industry Occupations Guide includes occupations covered by the TLI Transport and Logistics Training Package Release 1.0, 2.0, 3.0, 4.0, 5.0 and 6.0.
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QUALIFICATIONS ENTRY REQUIREMENTS
Entry requirements are the knowledge, skills or experience required to enter a qualification. They may be expressed as Units of Competency, qualifications or vocational outcomes and must be demonstrated prior to commencing the qualification.
In the TLI Transport and Logistics Training Package Release 6.0, the following entry requirements apply:
TLI31815 Certificate III in Rail Track Surfacing
The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Track Surfacing) or relevant industry experience gained by working within the rail infrastructure environment
TLI31915 Certificate III in Mechanical Rail Signalling
The entry requirement for this qualification is the 7 core Units of Competency from TLI21315 Certificate II in Rail Infrastructure listed below or relevant industry experience gained by working within the rail infrastructure environment
TLI32115 Certificate III in Rail Structures
The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Structures) or relevant industry experience gained by working in the rail infrastructure (structures) environment
TLI32515 Certificate III in Rail Infrastructure
The entry requirement for this qualification is TLI21315 Certificate II in Rail Infrastructure (Track Work) or relevant industry experience gained by working in the rail infrastructure environment
TLI32715 Certificate III in Track Protection
The entry requirement for this qualification is TLI21915 Certificate II in Track Protection or relevant industry experience gained by working in the rail infrastructure environment providing track protection services
TLI32915 Certificate III in Tram or Light Rail Infrastructure
The entry requirement for this qualification is TLI22215 Certificate II in Tram or Light Rail Infrastructure or equivalent vocational experience working within the rail infrastructure environment
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TLI42315 Certificate IV in Rail Infrastructure
The entry requirement for this qualification is one of the following qualifications:
o TLI31815 Certificate III in Rail Track Surfacing o TLI31915 Certificate III in Mechanical Rail Signalling o TLI32115 Certificate III in Rail Structures o TLI32515 Certificate III in Rail Infrastructure o TLI32715 Certificate III in Track Protection or o Relevant industry experience gained by working in the rail infrastructure environment.
PATHWAYS ADVICE
Attachment E provides sector and qualification pathways guidance. Information about specific pathways relevant to qualifications in the Training Package is best provided by RTOs delivering the qualifications and State/Territory Industry Advisory Bodies (ITABs).
Generally, all qualifications in the TLI Transport and Logistics Training Package are suitable for delivery via an Australian Apprenticeship pathway.
The Australian Apprenticeships website offers information about traineeships and apprenticeships and includes links to State/Territory Training Authorities (STAs) that monitor provision.
VET in Schools programs are packaged and delivered in a variety of ways across Australia. However, it is highly recommended that schools work together in partnership with an RTO where qualifications or Skill Sets result in strong transferable skills relevant to the needs of the individual and commercial enterprises.
It is generally acknowledged that the warehousing and logistics Certificate I and II qualifications are suitable entry pathways to the industry for school aged people.
There are age and experience limitations on licensing and compliance aspects, which make some qualifications unsuitable for school-based programs.
Note that these qualifications are examples only, and school to industry is not the only pathway into the transport and logistics industry. Entry points are influenced by many factors. The nature of the supply chain also means that there are many opportunities, including cross industry alternatives.
Credit transfer arrangements between qualifications in this Training Package and higher education qualifications are encouraged between providers but no national credit arrangements exist at this time. Aspects of transport and logistics are embedded in many disciplines including business and commerce, management and leadership and infrastructure. AIS will continue to investigate and publicise examples of practical credit transfer models as they are applied.
Attachment E: TLI Transport and Logistics Training Package pathways advice
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ACCESS AND EQUITY
Good vocational education, training and assessment include making adjustments to meet the learning and assessment needs of individuals. An open mind, common sense and tailoring training and assessment to individual circumstances should ensure individuals achieve the standards employers and RTOs expect.
Adjustments can be made to assist learners to access and participate in VET. Adjustments are reasonable if they achieve this purpose and take into account factors such as the nature of the learner’s ability and disability, the views of the learner, the potential effect of the adjustment on the learner and others, and the costs and benefits of making the adjustment.
Reasonable adjustments need only be that – reasonable. It is about identifying what adjustments might reasonably be made and how they may be put into place.
Assessment processes and techniques should be modified for distance-based learners, be culturally appropriate and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
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FOUNDATION SKILLS
Language, literacy and numeracy skills can make the difference between whether or not someone succeeds in training and at work. These important skills are now called ‘core skills’ or ‘foundation skills’ because they are at the core of – or the foundation to – other more specific technical skills.
There is a distinction between ‘core skills’ and ‘foundation skills’ in Training Packages, which can be summarised as follows:
Core skills are those described in the Australian Core Skills Framework (ACSF): learning, numeracy, oral communication (speaking and listening), reading and writing.
Foundation skills is the term that the Australian Government uses in a number of different contexts, including vocational Units of Competency, to capture language, literacy and numeracy skills and employment skills.
In the TLI Transport and Logistics Training Package, foundation skills are explicit in the performance criteria in each unit of competency.
This is achieved with the use of key words or phrases to indicate foundation skills that are essential to performance. It is important to note that foundation skills may not have the same meaning in every instance and do need to be considered in the relevant job context.
The significance of each of these skills will also vary in respect to job roles and the strengths of individuals. It is important for users of the Training Package to contextualise relevant foundation skills identified in units of competency and assessment criteria.
FSK Foundation Skills Training Package
The FSK Foundation Skills Training Package allows RTOs to choose and deliver foundation skills Units of Competency, qualifications and Skill Sets that will enable learners to build the specific foundation skills they need to achieve vocational competency.
Foundation skills Units of Competency provide additional information about the types of language, literacy and numeracy skills that are needed to meet the requirements of vocational Units of Competency.
The Training Package can be downloaded from www.training.gov.au.
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HEALTH AND SAFETY IMPLICATIONS IN THE INDUSTRY
Work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) has been used in Units of Competency to refer to the relevant legislation. As not all jurisdictions have implemented the Model Work Health and Safety (WHS) Act the combined term is used to recognise that either the national model or existing state instrument will apply, as specified by the relevant regulatory authority.
In jurisdictions where the Model WHS Act has not been implemented, RTOs are advised to contextualise the Unit of Competency by referring to the existing state/territory OHS legislative requirements.
RESOURCES AND EQUIPMENT RELEVANT TO THE TRAINING PACKAGE
The assessment requirements relevant to each Unit of Competency refer to the relevant resources and equipment required for assessment.
Where a specific vehicle or piece of equipment is referred to, it must be used in the relevant assessment.
In particular, for assessment, access is required to:
A range of relevant exercises, case studies and/or simulations A vehicle typical of that used in the industry Applicable documentation including workplace procedures, regulations, codes of practice
and operation manuals Relevant materials, tools, equipment and personal protective equipment (PPE) currently
used in industry.
Specific assessment requirements and strategies are defined in the relevant Unit of Competency where applicable.
RTOs can only conduct training and/or assessment of the qualifications and/or Units of Competency in this Training Package provided they are covered by their Scope of Registration.
The assessment requirements for each Unit of Competency specify the relevant resources and equipment required to achieve the vocational outcomes of the TLI Transport and Logistics Training Package.
LEGAL CONSIDERATIONS FOR LEARNERS IN THE WORKPLACE/ON PLACEMENTS
Legal requirements that apply to specific industries and VET vary across each state and territory, and the Commonwealth, and can change.
Contact relevant state/territory and Commonwealth departments to determine specific legal requirements.
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RANGE OF CONDITIONS
The Range of Conditions Tables provide non-essential industry specified advice on resources, definitions and conditions that may relevant for assessment of a Unit of Competency.
The CVIG Range of Conditions Tables can be found in Attachment F.
LINKS
The CVIG for TLI Transport and Logistics Training Package.
ATTACHMENT A: QUALIFICATION MAPPING Mapping information for Qualifications can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.
ATTACHMENT B: SKILL SETS MAPPING Mapping information for Skill Sets can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.
ATTACHMENT C: UNITS OF COMPETENCY MAPPING Mapping information for units of competency can be found in the TLI CVIG Mapping Information Attachments A–C spreadsheet.
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ATTACHMENT D: SUMMARY OF QUALIFICATION LICENSING/REGULATORY INFORMATION Licensing and registration requirements that apply to specific industries and VET, vary between each state and territory, and can regularly change.
Contact details for the main relevant state or territory authorities that can assist in providing the most up-to-date information are listed below.
The regulatory authorities for the Dangerous Goods and High Risk Licensing, Customs Broking, Taxi, Heavy Vehicle Licensing and Chain of Responsibility at the time of publication of this Training Package are listed below.
Dangerous Goods and High Risk Licensing
Jurisdiction Regulatory Body Contacts
Australian Capital Territory
WorkSafe ACT Telephone: (02) 6207 3000 Website: www.worksafe.act.gov.au
New South Wales WorkCover NSW Telephone: 13 10 50 Website: www.workcover.nsw.gov.au
Northern Territory NT WorkSafe Telephone: 1800 019 115 Website: www.worksafe.nt.gov.au
Queensland Dangerous Goods
Department of Transport and Main Roads
Telephone: 13 23 80 Website: www.tmr.qld.gov.au
Queensland High Risk
Workplace Health and Safety Queensland
Telephone: 1300 369 915 Website: www.deir.qld.gov.au/workplace/index.htm
South Australia SafeWork SA Telephone: 1300 365 255 Website: www.safework.sa.gov.au
Tasmania Workplace Standards Tasmania
Telephone: (03) 6233 7657 Website: http:workplacestandards.tas.gov.au
Victoria WorkSafe Victoria Telephone: 1800 136 089 Website: www.worksafe.vic.gov.au
Western Australia Department of Mines, Industry Regulation and Safety
Telephone: 1300 307 877 Website: www.commerce.wa.gov.au
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Customs Broking
Jurisdiction Regulatory Body Contacts
National Australian Customs and Border Protection Service
Telephone: 1300 363 263 Website: www.customs.gov.au/
Rail Regulator
Jurisdiction Regulatory Body Contacts
Australian Capital Territory, New South Wales, Northern Territory, South Australia, Tasmania, Victoria, and Western Australia
Office of the National Rail Safety Regulator
Telephone: (08) 8406 1500 Website: www.onrsr.com.au/
Queensland Rail Safety Regulation Branch Department of Transport and Main Roads
Telephone: (07) 3066 2915 Website: www.tmr.qld.gov.au/Safety/Rail-safety.aspx
Taxi Services Regulators
Jurisdiction Regulatory Body Contacts
Australian Capital Territory
ACT Department of Territory and Municipal Services
Telephone: 13 22 81 Website: www.tams.act.gov.au
New South Wales Transport for NSW Telephone: 13 15 00 Website: www.transport.nsw.gov.au
Queensland Department of Transport and Main Roads
Telephone: 13 23 80 Website: www.tmr.qld.gov.au
South Australia SA Department of Planning, Transport and Infrastructure
Telephone: (08) 8343 2222 Website: www.dpti.sa.gov.au
Tasmania Department of Infrastructure, Energy & Resources
Telephone: 1300 135 513 Website: www.transport.tas.gov.au
Victorian Department of Transport Telephone: (03) 9655 6666 Website: www.transport.vic.gov.au
Western Australia WA Department of Transport
Telephone: 13 11 56 Website: www.transport.wa.gov.au
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Heavy Vehicle Licensing
Jurisdiction Regulatory Body Contacts
Australian Capital Territory
ACT Road Transport Authority
Telephone: 13 22 81 Website: www.rego.act.gov.au
New South Wales Transport Roads and Maritime Services
Telephone: 13 22 13 Website: www.rta.nsw.gov.au
Northern Territory Department of Transport Telephone: 1300 654 628 Website: www.transport.nt.gov.au
Queensland Department of Transport and Main Roads
Telephone: 13 23 80 Website: www.tmr.qld.gov.au
South Australia Department of Planning, Transport and Infrastructure
Telephone: (08) 8343 2222 Website: www.dpti.sa.gov.au
Tasmania Department of Infrastructure, Energy & Resources
Telephone: 1300 135 513 Website: www.transport.tas.gov.au
Victoria Vic Roads Telephone: 13 11 71 Website: www.vicroads.vic.gov.au
Heavy Vehicle Regulators
Jurisdiction Regulatory Body Contacts
Australian Capital Territory, Victoria New South Wales, South Australia and Tasmania
National Heavy Vehicle Regulator (NHVR)
Telephone: 13 69 6487 Website: www.nhvr.com.au
Northern Territory Department of Transport Telephone: 1300 654 628 Website: www.transport.nt.gov.au/mvr/heavy-vehicles
Western Australia Department Main Roads Telephone: 138 486 Website: www.mainroads.wa.gov.au/ UsingRoads/HeavyVehicles/Pages /HeavyVehiclesHome.aspx
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ATTACHMENT E: TRAINING PACKAGE PATHWAYS ADVICE The TLI Transport and Logistics Training Package contains qualifications related to many occupations.
There are a range of specialised areas that can require a licence, technical skills, specialised knowledge or combinations of these; the Training Package provides flexibly structured qualifications to meet these requirements.
The structure of Training Package qualifications maximises flexibility between qualifications at the same AQF level (horizontal) and between qualifications at different levels (vertical). There are many options for qualification pathways within and between the industry sectors.
The Training Package also contains Units of Competency imported from other Training Packages to enable organisations with broader needs than the transport and logistics sectors to ensure qualifications are relevant to their operation.
Various pathway options are available in the Training Package and can be summarised as follows:
Figures 1–6 are overviews based on each qualification stream. They show a hierarchical pathway and are a useful snapshot of the qualifications aligned to the AQF levels. Qualifications at lower AQF levels are not prerequisites for the higher-level qualifications. In practice, the qualifications through the structure of electives, generally incorporate transferable broad-based skills applicable to a diverse range of job roles in more than one stream.
Pre-vocational and industry entry-level qualifications The TLI10115 Certificate I in Transport and Logistics (Pathways) is a cross sector qualification suitable for those with limited access to formal education and training as well as year 9 or 10 students as a framework for a structured workplace learning program. There is also a Certificate I qualification for the warehousing sector and some Skill Sets that can be used at an industry entry level. Certificate II and III level qualifications can also be used as an entry point to the industry sectors. Where qualifications are being considered as a pathway, the following issues need to be considered:
o a minimum of 3 years’ industry experience is recommended before enrolling in a Certificate IV and a minimum of 5 years’ experience before enrolling at Diploma level
o for some occupations in the transport and logistics industry, the achievement of an educational qualification is only a partial fulfilment of the regulatory requirements that must be demonstrated by a person seeking certification from the relevant state/territory regulatory or safety authority.
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Users of the TLI Transport and Logistics Training Package are encouraged to clarify with the relevant authorities, the various regulated occupations in the transport and logistics industry, the full certification requirements for each, and the availability of Australian Apprenticeships and VET in Schools.
Specific qualification charts summarising how qualifications are structured and the available choices in Units of Competency aligned to industry requirements are available.
The charts can be used as a guide to determining suitable pathways based on individual choice and detail the structures for many occupations in different sectors such as:
Furniture Removal International Freight Forwarding and Customs Broking Materiel and Deployment Logistics Rail Infrastructure Rail Operations Road Transport Stevedoring Warehousing and Logistics.
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Figure 1: Pathways Model
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Figure 2: Logistics and Warehousing
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Figure 3: Stevedoring and Logistics
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Figure 4: Rail Operations
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Figure 5: Rail Infrastructure
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Figure 6: Logistics
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Figure 7: Road Transport and Logistics:
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Figure 8: Customs Broking and International Freight Forwarding
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ATTACHMENT F: IMPLEMENTATION ADVICE A: Handling Cargo/Stock TLIA0002 Prepare cargo for export
Organisation of the cargo for export may include:
movement of equipment, goods, materials and vehicular traffic
Customers may be: internal or external
Operations may be conducted:
by day or night
Cargo to be exported may include:
dangerous, hazardous, perishable, fragile, packaged goods or in liquid or solid form
Forms of documentation for the export of cargo may include:
invoices manifests packing specifications and lists
Transport modes may include:
air, sea or combinations
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and PPE
Established industry practice when planning procedures for the loading of cargo includes:
available space is used efficiently dangerous goods are labelled in accordance with Australian
Dangerous Goods (ADG) Code dangerous goods are packaged and labelled in accordance with
their class and subsidiary risk goods are packed for ease of inspection and to meet delivery and
customer requirements goods are secured ensuring no damage to contents weight and volume of consolidated cargo conforms to
specifications
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Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, potential customers and clients
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to export of cargo
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance procedures Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions workplace operating procedures and policies relevant competency standards and training materials
Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) international transport regulations, codes and procedures relevant Australian and international standards and certification
requirements relevant codes and regulations for the export of cargo relevant international and Australian state/territory road rules
and transport regulations relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
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TLIA0003 Complete and check import/export documentation
Work may be conducted in: a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Cargo may include: goods with specialist requirements, including temperature controlled goods and dangerous goods
personal effects consignments imported/exported by parcels post consignments imported/exported by air freight consignments imported/exported by sea freight wildlife or wildlife products (living or non-living) goods with specialist requirements, including temperature
controlled goods and dangerous goods Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, barcodes, and container identification/serial number relevant Customs legislation, related legislation including
quarantine legislation, environment and conservation legislation and Australian and international codes of practice and regulations relevant to import/export of cargo
Australian and international standards, regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
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dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
packing declaration timber treatment certificates cleanliness certificate handling instructions for cargo (especially for dangerous goods
or temperature controlled goods) commercial invoices packing lists air waybill (AWB) certificates of origin bills of lading (B/L) or sea waybills certificates of marine insurance, other insurance certificates quarantine treatment certificate transportation and warehousing instructions permits from regulatory bodies (Australian and international) financial documentation other documents specific to goods, country of origin/destination operations manuals, job specifications and induction
documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant Customs and related legislation, including taxation legislation
relevant standards and codes for the import/export of cargo quarantine legislation Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives workplace relations regulations equal opportunity legislation equal employment opportunity and affirmative action legislation
TLIA0004 Complete receival and despatch documentation
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
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Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Received/despatched goods may involve:
special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances
Problems that may occur when receiving/despatching goods include:
damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity
Aspects of goods to be checked when receiving/despatching goods may include:
correct type number condition quality packaging labelling dangerous goods declarations and marking (where applicable)
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures organisational procedures established procedures
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workplace procedures may include:
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the receiving of
goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0005 Connect and disconnect reefer units
Work may be conducted: in a range of work environments
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by day or night Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments at heights
Reefer units may: require the attachment of clip-on units
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the transport of cargo operations manuals, job specifications and induction
documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant standards and codes applying to the connection and disconnection of reefer units
licence, patent or copyright arrangements
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water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0006 Coordinate goods to bond premises
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients bond store representatives relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
workplace procedures and policies for the coordination of goods to bond store premises
supplier and/or client instructions goods identification numbers and codes
Companion Volume Implementation Guide 85
manifests, bar codes, goods and container identification/serial number
agents’ delivery order and agents’ program customer clearance quarantine clearance point of empty return/hand-over agreement continuing permission single transaction permissions chief clerks MT delivery program gate pass/VMO clearance stamped bulk run numbers manufacturer specifications for equipment dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) relevant legislation, regulations and related documentation
including Australian Dangerous Goods (ADG)/the International Maritime Dangerous Goods (IMDG) Code
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the coordination of goods to bond premises
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0007 Coordinate stevedoring clerical functions
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Companion Volume Implementation Guide 86
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Communication in the work area may include:
phone fax email/internet electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to clerical functions at a container/cargo terminal/wharf Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant standards, codes and regulations for terminal and wharf operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and International codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements
Companion Volume Implementation Guide 87
export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0008 Coordinate stocktakes
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Equipment used in stocktaking may include:
calculators scanners hand-held computers
Inventory systems may be: automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:
small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes
Companion Volume Implementation Guide 88
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the identification,
handling and stacking of goods Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable)
Companion Volume Implementation Guide 89
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and International codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0010 Identify goods and store to specifications
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Workplace activities being organised may include but are not limited to:
receival storage goods/stock movement despatch stock levels re-ordering processes
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Goods may involve: special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Modes of transfer may be: manual or motorised
Storage types may include but are not limited to:
bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets
Inventory systems may be: automated manual paper-based
Companion Volume Implementation Guide 90
computerised microfiche
Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:
small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include but are not limited to:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Companion Volume Implementation Guide 91
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes, and container identification/serial number codes of practice and regulations relevant to workplace
operations Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) awards, enterprise bargaining agreements, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
Companion Volume Implementation Guide 92
TLIA0011 Implement and monitor stevedoring regulations
Work may be conducted: in limited or restricted spaces in exposed conditions in controlled or open environments in a range of work environments by day or night
Hazards in the work area may include:
exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods and materials
Relevant personnel may include:
the master and officers of a vessel the crew of a vessel workplace team leaders/supervisors other workplace personnel customs officers and representatives relevant government departments and agencies responsible for
enforcing Australian quarantine laws site visitors contractors other technical, maintenance and professional staff
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
Australian and international regulations and codes of practice relevant to stevedoring operations
operations manuals, job specifications and induction documentation
workplace operating procedures and policies guidelines and information on regulatory requirements issued by
the relevant regulatory authorities documentation required to be completed under the relevant
regulatory requirements award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for stevedoring operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including:
Companion Volume Implementation Guide 93
o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international explosives codes
other sections of the Marine Orders and other regulations administered by the Australian Maritime Safety Authority (AMSA)
quarantine regulations administered relevant government departments and agencies responsible for enforcing Australian quarantine laws
customs regulations (export/import/bond requirements) relevant state/territory marine authority/port authority
regulations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
water/sewerage regulations relevant state/territory road traffic regulations licence, patent or copyright arrangements workplace relations regulations workers compensation regulations
TLIA0013 Maintain container and freight records
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Containers/cargo may include:
goods with specialist requirements, including reefer units and containers/cargo containing temperature controlled goods and/or dangerous goods
Information recorded during daily monitoring of reefers may include:
temperatures water meter readings any faults in the operation of the reefer
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems
Companion Volume Implementation Guide 94
radio oral, aural or signed communications
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the maintenance of container/cargo records Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the maintenance of container/cargo records
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:
Australian Dangerous Goods (ADG) Code Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code International Air Transport Association (IATA) Dangerous Goods
Regulations (DGR) Australian and international codes for transporting explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements
Companion Volume Implementation Guide 95
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0014 Organise and monitor terminal/wharf operations
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Account may be taken of the following conditions in relation to operational safety (depending on the operational context of the terminal/wharf concerned):
organisational and statutory operating requirements surface condition of the work area stacking area degree of visibility weather conditions other traffic obstacles site and nature of loads ship/vehicle/rail movements tidal movement
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the organisation and monitoring of terminal/wharf operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment
Companion Volume Implementation Guide 96
workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
TLIA0015 Organise receival and despatch operations
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Goods to be despatched may involve:
special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances
Problems that may occur when despatching an order include:
wrong stock is despatched wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement failing to meet customers delivery requirements
Special order requirements may include:
pricing special packing specific size of carton special categories of stock
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency communications
Companion Volume Implementation Guide 97
barcode readers oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
workplace personnel supervisors and managers customers/clients drivers and agents contractors official representatives
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) codes of practice including the Codes of Practice for Manual
Handling and the Industry Safety Code relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code award, enterprise bargaining agreement, other industrial
arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the organising of despatch operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
Companion Volume Implementation Guide 98
relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations
TLIA0016 Organise warehouse records operations
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Record storage systems may be:
micro-film computer images
Storage requirements may include:
security clean environment computer disks type of document confidentiality accessibility microfilm hard copies
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Companion Volume Implementation Guide 99
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors record system developers and suppliers customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the identification,
handling and stacking of goods Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives relevant Australian Standards and certification requirements licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
Companion Volume Implementation Guide 100
TLIA0017 Process receipt and delivery of containers and cargo
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Cargo may include: goods with specialist requirements, including temperature controlled goods and dangerous goods
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the processing of the receipt and delivery of containers and cargo
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions
Companion Volume Implementation Guide 101
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the receipt and delivery of containers and cargo
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA0018 Transfer Cargo
Work may be conducted in: a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Cargo/freight may include:
goods with specialist requirements, including temperature controlled goods and dangerous goods
Equipment may include: appropriate load shifting equipment normally in use at a terminal or wharf (but does not include gantry equipment, boom cranes, dozers or specialised load shifting equipment which are covered by separate competency units)
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses
Companion Volume Implementation Guide 102
two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the transfer of cargo Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the transfer of cargo/freight Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives
Companion Volume Implementation Guide 103
licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA1001 Secure Cargo
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments at height in a workbox or workcage
Cargo may include: goods with specialist requirements, including temperature controlled goods and dangerous goods
Lashing equipment for containers may include:
twistlocks pelican hooks lashing rods (bars) turn handles (keys) bottle screws bridging clamps cones
Securing equipment may include:
chocks racks lashings ropes chains
Covers may include: rain and dust covers
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing full arrest safety harness
Companion Volume Implementation Guide 104
Communication in the work area may include:
phone radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the securing of cargo Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the securing of cargo Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including:
Australian Dangerous Goods (ADG) Code Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code International Air Transport Association (IATA) Dangerous Goods
Regulations (DGR) Australian and international codes for transporting explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2011 Package goods
Work may be conducted: in a range of work environments
Companion Volume Implementation Guide 105
by day or night Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Goods may involve: special handling, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the packaging of
goods
Companion Volume Implementation Guide 106
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2012 Pick and process orders
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Problems that may occur when picking and processing an order include:
wrong stock is picked wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement
Special order requirements may include:
pricing special packing
Companion Volume Implementation Guide 107
specific size of carton special categories of stock
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Consultative processes may involve:
workplace personnel supervisors and managers customers/clients contractors official representatives
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency communications barcode readers oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) codes of practice relevant legislation, regulations codes of practice and related
documentation award, enterprise bargaining agreement, other industrial
arrangements standards and certification requirements quality assurance procedures
Companion Volume Implementation Guide 108
emergency procedures Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the picking and processing of orders
Australian Dangerous Goods (ADG) Code relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations
TLIA2013 Receive goods
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Received goods may involve:
special handling and storage requirements, including temperature controlled goods and dangerous goods
Problems that may occur when receiving goods may include:
damaged stock damaged pallets or packaging wrong stock error in paperwork poorly stacked stock incorrect quantity
Aspects of goods to be checked when receiving goods may include:
correct type number condition quality packaging labelling dangerous goods declarations and markings (where applicable)
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients drivers and agents relevant authorities and institutions
Companion Volume Implementation Guide 109
management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the receiving of
goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods Code
Companion Volume Implementation Guide 110
o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR)
o Australian and international codes for transporting explosives
licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2014 Use product knowledge to complete work operations
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Goods may involve: special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be: automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
Distinguishing identification criteria for products may include:
shape size colour distinguishing features codes and product identification/serial numbers labels signs or other documentation locations
The characteristics of products/stock may include:
small parts toxicity flammability form
Companion Volume Implementation Guide 111
weight size state perishability fragility security risk
Labelling systems may include:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes
Companion Volume Implementation Guide 112
codes of practice and regulations relevant to the identification, handling and stacking of goods
Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2020 Replenish stock
Work may be conducted: a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Goods may involve: special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be: automated manual paper-based computerised
Companion Volume Implementation Guide 113
microfiche Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:
small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses
Companion Volume Implementation Guide 114
two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the identification,
handling and stacking of goods Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian and International Dangerous Goods ADG) Code o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2021 Despatch stock
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Companion Volume Implementation Guide 115
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Goods to be despatched may involve:
special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances
Problems that may occur when despatching an order include:
wrong stock is despatched wrong carton for order incorrect location damaged stock no stock at location incorrect quantity failing to meet a special order requirement failing to meet customers delivery requirements
Special order requirements may include:
pricing special packing specific size of carton special categories of stock
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency communications barcode readers oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Companion Volume Implementation Guide 116
Consultative processes may involve:
workplace personnel supervisors and managers customers/clients drivers and agents contractors official representatives
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment/tools workplace procedures and policies supplier and/or client instructions dangerous goods declarations and material safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) codes of practice relevant legislation, regulations codes of practice and related
documentation including the Australian Dangerous Goods (ADG) Code
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the organising of despatch operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations
TLIA2022 Participate in stocktakes
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Companion Volume Implementation Guide 117
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Goods may involve: special handling, location, storage and/or packaging requirements, including temperature controlled goods and dangerous goods
Inventory systems may be: automated manual paper based computerised microfiche
Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:
small parts toxicity flammability form weight size state perishability fragility security risk
Labelling systems may include:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) and HAZCHEM Codes
Hazards in the work area may include:
chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet
Companion Volume Implementation Guide 118
radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial work health and safety (WHS)/occupational health and
safety (OHS) specialists other maintenance, professional or technical staff
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the identification,
handling and stacking of goods Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations for the packaging of goods Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements
Companion Volume Implementation Guide 119
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA2041 Manually sort mail and parcels
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise: large, medium or small worksites
Operations may include: shiftwork
Customers may be: internal or external
Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Equipment may include: mail trays, tubs and bags sorting frame/bag rack scanners tipping belt knife pallet jack/maverick powered lifters king fishers scales carousel unit load device (ULD) and wheeled unit load device (WULD) vertical sorting frame (VSF) and vertical sorting division (VSD) ULD tipper conveyor belts strapping machine
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email
Companion Volume Implementation Guide 120
electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information which may include:
o postcode book, national sort plan and state sort plan o post guide o international postcode directory o labels chart o mail identification numbers, codes and labels
manifests, consignment notes, bar codes, mail and container identification
quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety
data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation TLIA2042 Despatch mail
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise: large, medium or small worksites
Companion Volume Implementation Guide 121
Operations may include: shiftwork
Customers may be: external or internal
Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise insects
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Equipment may include: forklift BT lifting equipment kingfishers plastic and cardboard trays dock leveller conveyors trolley/carriers bags flute trays bins stillages unit load device (ULD) wheeled unit load device (WULD)
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Companion Volume Implementation Guide 122
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including:
o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts o manifests, consignment notes, bar codes, mail and container
identification o mail identification numbers, codes and labels
quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety
data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation TLIA2043 Consolidate mail
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise: large, medium or small worksites
Facilities may be: within an airport environment
Customers may be: external (including international) or internal
Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts
Companion Volume Implementation Guide 123
noise insects
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Equipment may include: forklift BT lifting equipment kingfishers plastic and cardboard trays bags flute trays bins pallet jacks stillages unit load device (ULD) wheeled unit load device (WULD) strapping machine Tray Management System (TMS) scanners label printers
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) manifests, consignment notes, bar codes, mail and container
identification mail identification numbers, codes and labels machine/equipment operations manuals air and surface movement schedules
Companion Volume Implementation Guide 124
International Air Transport Association (IATA) quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM material chart and safety data sheets (SDS)/material
safety data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation TLIA2044 Carry out delivery operations
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise: large, medium or small worksites
Facilities may be: within an airport environment
Customers may be: external (including international) or internal
Hazards may include: vehicular traffic and pedestrians uneven ground, steps, road surfaces light including UV animals, birds and insects noise varying traffic conditions hazardous or dangerous materials positions/status of letterbox or delivery point
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Companion Volume Implementation Guide 125
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including:
o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts
quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety
data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
Companion Volume Implementation Guide 126
equal opportunity, equal employment opportunity and affirmative action legislation
TLIA2045 Process international parcels and letters
Work may be conducted: by day or night in a range of work environments
Workplaces may comprise: large, medium or small worksites
Facilities may be: within an airport environment
Customers may be: external (including international) or internal
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature insects lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians
Weighing devices may be: automated mechanical weighbridge
Work priorities may be communicated through:
announcements briefings noticeboards
Equipment may include: aircraft load containers (e.g. igloos, bags, cans) bag racks bins computer equipment ergonomic chairs flat trolleys hoists king fishers mechanical handling equipment mechanical moving equipment plastic and cardboard mail trays sorting frames/shelves stillages strapping machine tubs unit load device (ULD) wheeled unit load device (WULD)
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email
Companion Volume Implementation Guide 127
electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) manifests, consignment notes, bar codes, mail and container
identification mail identification numbers, codes and labels machine/equipment operations manuals air and surface movement schedules International Air Transport Association (IATA) quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety
data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation TLIA2046 Process parcels and letters
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise large, medium or small worksites
Facilities may be: within an airport environment
Companion Volume Implementation Guide 128
Customers may be external (including international) or internal
Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Equipment may include: pipe wheelers bag rack scanners tipping belt knife pallet jack/maverick powered lifters bags scales labels forklift sorting frames carousel bins strings stillages unit load devices (ULDs) and wheeled unit load devices (WULDs) ULD stands and lifters (dollies) vertical sorting frames (VSFs) and vertical sorting divisions (VSDs) flute tubs ergonomic chairs bags spectrum ULD tipper conveyor belts strapping machine plastic and cardboard trays barcode sorter (BCS) parcel machines TMS label printer optical character reader (OCR) letter mail labelling machine (LMLM) letter indexing desks (LIDS) flat multi-line optical character reader (FSM)
Companion Volume Implementation Guide 129
scissor jacks kingfishers tray tipper
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including:
o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts
quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart/safety data sheets (SDS)/material safety data
sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
Companion Volume Implementation Guide 130
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation TLIA2047 Stream mail
Work may be conducted: in a range of work environments by day or night
Workplaces may comprise: large, medium or small worksites
Facilities may be: within an airport environment
Customers may be: internal or external
Hazards may include: vehicular traffic and pedestrians dust and vapours hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise insects
Weighing devices may be: mechanical automated weighbridge
Work priorities may be communicated through:
briefings noticeboards announcements
Equipment may include: streaming indicators kingfishers plastic and cardboard mail trays tubs receptacles BT lifting equipment label printer opening knife belts trolleys bins unit load device (ULD) wheeled unit load device (WULD) stillages forklifts pallet jack
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Companion Volume Implementation Guide 131
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace policies, operating procedures and practices Management Operating System (MOS) Management Information System (MIS) sorting system information including:
o postcode book, national sort plan and state sort plan o postal guide o international postcode directory o label charts
manifests, consignment notes, bar codes, mail and container identification
mail identification numbers, codes and labels machine equipment operations manuals quality assurance procedures induction documentation competency standards and training materials job specifications and procedures award, enterprise bargaining agreement or other industrial
arrangements manufacturer specifications codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code supplier and or/client instructions HAZCHEM chart and safety data sheets (SDS)/material safety
data sheets (MSDS) safety observation feedback program emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations equal opportunity, equal employment opportunity and
affirmative action legislation
Companion Volume Implementation Guide 132
TLIA3026 Monitor storage facilities
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Requirements for work may include:
restricted spaces site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits
Work may be conducted in: restricted spaces exposed conditions controlled or open environments environments involving the movement of equipment, goods,
materials and/or vehicular traffic Goods may involve: special handling, location, storage and/or packaging
requirements, including temperature controlled goods and dangerous goods
Modes of transfer may be: manual or motorised
Storage types may include but are not limited to:
bin/binning systems rack refrigeration/freezers/cold rooms marked floor space containers racks and racking systems block/stacks pallets
Inventory systems may be: automated manual paper-based computerised microfiche
Categories or groups of products/stock may include:
small parts perishable goods overseas export dangerous goods refrigerated products temperature controlled stock fragile goods
The characteristics of products/stock may include:
small parts toxicity flammability form weight
Companion Volume Implementation Guide 133
size state perishability fragility security risk
Labelling systems may include but are not limited to:
batch code bar code identification numbering systems serial numbers symbols for safe handling Australian Dangerous Goods (ADG) Code and HAZCHEM Codes
Hazards in the work area may include:
hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components service lines skills, leakages, ruptures dust/vapours oil or water on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
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Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to workplace
operations Australian and international regulations and codes of practice for
the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
codes and regulations relevant to the monitoring of storage facilities
Australian and international regulations and codes of practice for the storage of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Explosives Code
licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA4005 Check and evaluate records and documentation
Work may be conducted in: a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments office environments
Cargo/freight may include: goods with specialist requirements, including temperature controlled goods and dangerous goods
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Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personnel in work area may include:
workplace personnel site visitors contractors official representatives
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios protective clothing high visibility clothing
Communication in the work area may include:
phone fax email electronic data interchange (EDI) radio frequency systems radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, and container identification/serial number Australian and international codes of practice and regulations
relevant to the documentation requirements for the local and/or international transport of cargo and containers
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant standards, codes and regulations relevant to the documentation requirements for the local and international transport of cargo and containers
Companion Volume Implementation Guide 136
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant Australian Standards and certification requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workplace relations regulations workers compensation regulations
TLIA4025 Regulate temperature controlled stock
Work may be conducted: in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites short -term and/or long-term temperature controlled areas
Work may be conducted in: restricted spaces exposed conditions controlled or open environments
Procedures for pre-cooling and snap freezing may include:
automated spraying with liquid nitrogen immersion in a very cold refrigerant freezing in moving air at less than -30oC plate freezer with very low refrigerant temperatures
Hazards in the work area may include:
contamination of, or from, materials being handled noise, light, energy sources service lines spills, leakages, ruptures cold pipes and chilling equipment dangerous or hazardous substances movements of equipment, goods and materials dust/vapours oil, water or ice on floor a fire or explosion damaged packaging or pallets debris on floor faulty racking poorly stacked pallets faulty equipment
Companion Volume Implementation Guide 137
Requirements for work may include:
site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio radio frequency systems oral, aural or signed communications
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Personal protective equipment (PPE) may include:
gloves and protective clothing safety headwear and footwear safety glasses two-way radios high visibility clothing
Information/documents may include:
goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes codes of practice and regulations relevant to the identification,
handling and stacking of goods operations manuals, job specifications and induction
documentation manufacturer specifications for equipment workplace procedures and policies supplier and/or client instructions award, enterprise bargaining agreement, other industrial
arrangements relevant Australian Standards and certification requirements quality assurance procedures emergency procedures
Companion Volume Implementation Guide 138
Applicable regulations and legislation may include:
relevant codes and regulations for the regulation of temperature controlled goods
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations workers compensation regulations
TLIA4028 Assess and monitor optimum stock levels
Work may involve: twenty-four-hour operation in a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: limited or restricted spaces exposed conditions controlled or open environments
Work: applies to predominantly manual operations does not include a total computer-generated purchasing system
operation Inventory benchmarks may be:
periodic, monthly or annual
Lead times may vary in accordance with:
type of transport mode(s) processing time regulatory requirements freight disputations customs regulations scarcity of resource
Information used when assessing and monitoring optimum stock levels may include:
supply requirements supplier information workplace contract procedures sales plan distribution times
Consultative processes may involve:
other employees and supervisors suppliers, customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
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Inventory systems may be: automated manual paper-based computerised microfiche
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
relevant workplace quality specifications, policies and procedures
Australian regulations and codes of practice relevant to stock management
manufacturer specifications and/or suppliers handling and storage advice
supplier and/or client instructions workplace business policies and plans including procedures for
maintenance of confidentiality operations manuals, job specifications and induction
documentation Australian Dangerous Goods (ADG) Code and associated
regulations safety data sheets (SDS)/material safety data sheets (MSDS) relevant Australian Standards and certification requirements conditions of service, legislation and industrial agreements
including award details, enterprise bargaining agreement, other industrial arrangements
emergency procedures TLIA4031 Consolidate freight
Consolidation of freight may include:
mixed products from multiple areas for shipment to a single customer
the consolidation of smaller shipments Requirements for work may include:
freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Information needed to facilitate the consolidation of freight may include:
type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure
Established industry practice when planning procedures for the loading of cargo includes:
available space is used efficiently goods are packed for ease of inspection and to meet delivery and
customer requirements goods are secured ensuring no damage to contents
Companion Volume Implementation Guide 140
weight and volume of consolidated cargo conforms to specifications
Consultative processes may involve:
other employees and supervisors international and domestic agents, suppliers, clients relevant authorities and institutions management work health and safety (WHS)/occupational health and safety
(OHS) specialists other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to consolidation of freight
operations manuals, job specifications and procedures and induction documentation
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
competency standards and training materials manufacturer /client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification
requirements communications technology equipment, oral, aural or signed
communications emergency procedures quality assurance procedures
Applicable procedures and codes may include:
relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives Australian and international standards and certification
requirements international transport regulations, codes and procedures relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation
TLIA4032 Organise transport of freight or goods
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Organisation of the transport of freight/goods may include movement of:
goods equipment materials vehicular traffic
Customers may be: internal or external
Operations may be conducted:
by day or night
Freight/goods to be transported may include:
dangerous, hazardous, perishable, fragile, packaged goods in liquid or solid form
Storage areas may be: existing, temporary or permanent
Transport modes may include:
road, air, rail, sea or combinations
Information needed to facilitate the organisation of the transport of freight/goods may include:
type, capacity and compatibility of freight/goods agreed delivery times and routing schedules pick-up and drop-off points specified mode of transport agreed cost structure
Requirements for work may include:
site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures authorities and permits hours of operations noise restrictions additional gear and equipment Australian Standards and guidelines for manual handling
Hazards may include: hazardous or dangerous materials contamination of, or from, materials being handled noise, light, energy sources stationary and moving machinery, parts or components dust/vapours spills, leakages, ruptures service lines
Consultative processes may involve:
other employees and supervisors suppliers, potential customers and clients relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Companion Volume Implementation Guide 142
Information/documents may include:
Australian and international codes of practice and regulations relevant to the transport of freight
operations manuals, job specifications and procedures and induction documentation
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
competency standards and training materials manufacturer /client specifications, instructions workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification
requirements communications technology equipment, oral, aural or signed
communications quality assurance procedures emergency procedures
Applicable procedures and codes may include:
relevant regulations for the import and export of cargo Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives Australian and international standards and certification
requirements international transport regulations, codes and procedures relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation
TLIA4033 Organise international transport of freight
Organisational activities may cover movement of:
equipment goods materials various forms of freight transport
Requirements for work may include:
freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Information needed to organise the international transport of freight may include:
type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport
Companion Volume Implementation Guide 143
agreed cost structure Forms of transport may include:
road rail sea air local courier
Consultative processes may involve:
international and domestic agents, suppliers and clients relevant authorities and institutions other employees and supervisors management work health and safety (WHS)/occupational health and safety
(OHS) specialists other professional or technical staff
Communications systems may involve:
telephone fax email electronic data interchange (EDI) mail
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:
Australian and international codes of practice and regulations relevant to the international transport of freight
operations manuals, job specifications and procedures and induction documentation
Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options
workplace operating procedures and policies supplier and/or client instructions Australian and international standards, criteria and certification
requirements communications technology equipment, oral, aural or signed
communications quality assurance procedures emergency procedures relevant competency standards and training materials
Applicable procedures and codes may include:
regulations and codes of practice for the international transport of freight
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR)
Companion Volume Implementation Guide 144
o Australian and international codes for transporting explosives
relevant regulations for the import and export of cargo Australian and international standards and certification
requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation
TLIA4062 Implement safety stock systems
Rectifying discrepancies may include:
updating records to show correct amount adjusting financial accounting records adjusting stock records informing supervisor or appropriate person
Stock discrepancies may include:
theft or pilferage breakage or other damage deterioration of the product error in recording failure to check incoming stock against delivery docket obsolescence resulting in stock having to be discarded
Depending on the organisation concerned, workplace procedures may be called:
operating procedures company procedures enterprise procedures organisational procedures established procedures
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Consultative processes may involve:
other employees and supervisors suppliers of storage equipment relevant authorities and institutions management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists Documentation and records may include:
relevant regulations and codes of practice, including Australian Dangerous Goods (ADG) code and safe working and local authority regulations and procedures
relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection regulations
workplace policies and procedures related safety stock systems quality assurance procedures operations manuals, job specifications and induction
documentation manufacturer specifications for equipment technical instructions
Companion Volume Implementation Guide 145
dangerous goods declarations and material safety data sheets (MSDs) (where applicable)
stock records relevant Australian Standards and certification requirements
Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the storage and or transport of dangerous goods and hazardous substances
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
TLIA5029 Plan and manage storage of dangerous goods and hazardous substances
Work may be undertaken in:
various work environments in the bulk handling, dangerous goods and freight forwarding sections of the warehousing, storage, transport and distribution industries
Customers may be: internal or external
Operations may be conducted:
by day or night
The workplace environment may involve:
twenty-four hour operation single and multi site location large, medium and small workplaces
Work may involve: exposure to corrosive chemicals, solvents and adhesives, carcinogenic and other harmful substances
movement of equipment, goods, and vehicular traffic Regulatory controls and workplace procedures:
govern requirements for co-storage, volume, mass and required controls
Requirements for bulk handling and storage activities may include:
types of bulk materials quantities handling requirements including any special equipment or
operating procedures required storage requirements stock control methods negating contaminant sources controlling pest infestation
Requirements for work may include:
site restrictions and procedures use of safety and personal protective equipment (PPE) communications equipment specialised lifting and/or handling equipment incident/accident breakdown procedures additional gear and equipment noise restrictions hours of operations authorities and permits
Hazards may include: hazardous or dangerous materials contamination of, or from, materials being handled fire/explosions noise, light, energy sources stationary and moving machinery, parts or components radioactive goods
Companion Volume Implementation Guide 146
dust/vapours service lines spills, leakages, ruptures
Hazard management is consistent with:
the principle of hierarchy or control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses mask and respirator protective clothing breathing apparatus
Consultative processes may involve:
other employees and supervisors relevant authorities and institutions suppliers , potential customers and existing clients government instrumentalities emergency services management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency communications barcode readers oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/ documentation may include:
Australian and international codes of practice and regulations relevant to bulk handling and storage
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the current Australian Dangerous Goods (ADG) Code
workplace operating procedures and policies supplier and/or client instructions operations manuals, job specifications and procedures and
induction documentation manufacturer specifications and/or suppliers handling and
storage advice safety data sheets (SDS)/material safety data sheets (MSDS)
Companion Volume Implementation Guide 147
Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities
Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance standards and procedures emergency procedures relevant competency standards and training materials QA plans, data and document control conditions of service, legislation and industrial agreements
including workplace agreements and awards Applicable procedures and codes may include:
relevant codes and regulations for bulk handling and storage Australian and international regulations and codes of practice for
the handling, storage and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian and international codes for transporting
explosives all relevant Australian and international standards and
certification requirements, relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
licence, patent or copyright arrangements relevant workplace relations legislation relevant workers compensation legislation equal opportunity legislation equal employment opportunity and affirmative action legislation workplace relations regulations
TLIA5035 Manage international freight transfer
Work may be undertaken: in various work environments in the bulk handling, dangerous goods and freight forwarding sections of the warehousing, storage, transport and distribution industries
Customers may be: internal or external
Operations may be conducted:
by day or night
The workplace environment may involve:
twenty-four hour operation single and multi-site location large, medium and small workplaces
Work systems may include: freight forwarding protocols and procedures communications equipment workplace operations authorities and permits hours of operation relevant regulations
Companion Volume Implementation Guide 148
Information needed to organise the international transport of freight may include:
type, capacity and compatibility of cargo agreed delivery times and routing schedules pick-up and drop-off points specified carrier/mode of transport agreed cost structure
Forms of transport may include:
road rail sea air local courier
Consultative processes may involve:
employees, supervisors and managers international and domestic agents, suppliers and current or
potential clients relevant authorities, government departments and institutions representatives of other enterprises and organisations related to
the international transfer of freight industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff
Communications systems may involve:
telephone fax email electronic data interchange (EDI) mail
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Documentation/records may include:
Australian and international codes of practice and regulations relevant to the international transfer of freight
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) and the International Maritime Dangerous Goods (IMDG) Code
workplace operating procedures and policies operations manuals, job specifications and procedures and
induction documentation Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions Australian and international standards, criteria and certification
requirements communications technology equipment and oral, aural or signed
communications quality assurance standards and procedures emergency procedures relevant competency standards and training materials
Companion Volume Implementation Guide 149
QA plans, data and document control conditions of service, legislation and industrial agreements
including workplace agreements and awards Applicable procedures and codes may include:
regulations and codes of practice for the international transfer of freight
Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives relevant regulations for the import and export of cargo Australian and international standards and certification
requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation
TLIA5058 Manage facility and inventory requirements
The workplace environment may involve:
large, medium and small companies single and multi site location twenty four hour operation
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
customers and suppliers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel relevant authorities and institutions
Documentation and records may include:
emergency procedures, particularly in relation to fire and evacuation
Companion Volume Implementation Guide 150
operations manuals, job specifications and induction documentation
quality assurance procedures regulations and codes of practice relevant to the functions of a
storage facility, including the Australian Dangerous Goods (ADG) code, fire safety and firefighting regulations, building code regulations, storage and handling procedures, and security procedures relevant to the specific facility
relevant Australian Standards and certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) and environmental protection regulations Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
building codes, fire safety and firefighting codes and regulations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
TLIA5059 Plan and organise the international forwarding of freight by sea and multimodal transport
Modes of international freight transport may include:
multimodal transport sea transport transport by inland waterway
International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Marine vessel types may include:
bulk carriers (dry cargo vessels) container ships conventional ships heavy lift ships (equipped with cranes and derricks) roll-on/roll-off carriers (RO-RO) tankers (crude oil, chemicals, liquefied gas, liquid foodstuffs)
Types of multimodal transport include:
air/road (truck) inland waterway-sea-inland waterway land bridge mini-bridge piggyback rail/road/inland waterways-sea-rail/road inland waterways rail-sea-land sea train sea/air
Type of barges used in inland waterway carriage may include:
motor barges sailing barges tug tugged barges
Pre-transport issues in the forwarding of freight by sea and multimodal transport may include:
adequacy of insurance adequacy of packaging planning of the packing and loading of cargo into containers
Companion Volume Implementation Guide 151
planning for security, proper stacking and stowage and handling in transit
planning for the loading of non-containerised cargo onto a vessel (including sea, air, rail, road or other transport)
Requirements for work may include:
international freight forwarding codes of practice, protocols and procedures
regulations relevant to international freight forwarding authorities and permits relevant to international freight
forwarding workplace operating procedures information and communications technology and related
systems global time zones and hours of operation
Parameters of freight transport services relevant to customer requirements may include:
contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options including
containerisation payment requirements and procedures relevant legislative requirements required import/export documentation, labelling and
requirements service costs operating procedures for forwarding of various types of
international freight transport routing transport security checks type of transport modes various consignment methods
Advantages of multimodal transport include:
establishes only one agency to deal with may provide faster transit of goods minimises time loss at transhipment points reduces burden of documentation and formalities reduces costs of exports saves costs
Scope of services performed by multimodal transport operators include:
assisting in organising required insurance coverage booking of space container-freight station (CFS) communication with customer and global contacts consolidation container yard (CY) full container load (FCL) less than full container load (LCL) liaison with Customs and other relevant regulatory authorities return of leased containers use of appropriate information and communication technology weighing and measurement of cargo
Container types may include:
(dry) bulk containers flat racks/open tops (special equipment)
Companion Volume Implementation Guide 152
general cargo containers tank containers thermal containers
Types of packages used for storing and protecting cargo during transit may include:
bags cartons cases drums pallecons and other devices for carrying bulk liquids, pastes and
powders pallets thermal cartons with gel-ice
Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, international Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Consultative processes may involve:
customers freight forwarding specialists international and domestic agents and suppliers management other professional or technical staff relevant authorities, government departments and institutions relevant regulatory authorities and institutions representatives of transport companies
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include but are not limited to:
Australian and international regulations, conventions and codes of practice applicable to the international forwarding of freight
Australian and international standards, criteria and certification requirements
cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment
and oral, aural or signed communications emergency procedures
Companion Volume Implementation Guide 153
freight forwarder company's quality assurance standards and procedures
freight forwarding competency standards and training materials operations manuals, job specifications and procedures and
induction documentation operations manuals, job specifications and procedures and
induction documentation pre-advice and pre-alert documents standard International Federation of Freight Forwarders
Associations (FIATA) forms and documentation such as: o a Forwarders Certificate of Receipt (FCR) o a Forwarders Certificate of Transport (FCT) o a Forwarders Forwarding Instructions (FFI) o a Forwarders Warehouse Receipt (FWR) o a House Air Waybill (HAWB) o a House Bill of Lading (HBL) o a Master Air Waybill (MAWB) o a Negotiable Multimodal Transport Bill of Lading (FB/L) o a Non-negotiable Multimodal Transport Waybill (FWB) o a Shippers Declaration for the Transport of Dangerous
Goods (SDT) o a Shippers Intermodal Weight Certification (SIWC) o an Original Bill of Lading (OB/L) o Multimodal Transport Bill of Lading (MTB/L)
summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and
financial transactions TLIA5060 Plan and organise the international forwarding of freight by air transport
Mode of international freight transport is:
air transport
International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Major aircraft types used for international freight transport may include but are not limited to:
Airbus A320 Airbus A321 Airbus A330 Airbus A340 Airbus A380
Companion Volume Implementation Guide 154
Boeing B747 Boeing B757-200F Boeing B767 Boeing B767-200 Boeing B767-300 Boeing B777 Boeing B777-200 Boeing B777-300
Pre-transport issues in the forwarding of freight by air transport may include:
adequacy of insurance adequacy of packaging confirmation that the cargo fulfils air cargo security requirements planning for clearance, delivery and receival during transit and at
destination planning for security, proper stacking and stowage and handling
in transit planning of the packing and loading of cargo into aircraft
containers Requirements for work may include:
authorities and permits relevant to the international forwarding of freight by air transport
global time zones and hours of operation information and communications technology and related
systems international freight forwarding codes of practice, protocols and
procedures regulations relevant to the international forwarding of freight by
air transport workplace operating procedures
Parameters of air freight transport services relevant to customer requirements may include:
air transport routing contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options for air
transport, including air freight containerisation or use of unit load devices (ULDs)
payment requirements and procedures relevant legislative requirements required import/export documentation, labelling and
requirements service costs operating procedures for forwarding of various types of
international freight by air transport security checks type of air transport modes various consignment methods for air transport
Types of aircraft containers or unit load devices (ULDs) may include but are not limited to:
96" Lower Deck Pallet With Net (Accepted by A330, A340, B767-200, B767-300, B777-200, B777-300, B747)
LD1 Half Size Lower Deck (Accepted by B767, B747) LD2 Half Size Lower Deck (Accepted by B767-200, B767-300) LD29 Full Width Lower Deck (Accepted by B767-200, B767-300,
B747)
Companion Volume Implementation Guide 155
LD3 Half Size Lower Deck (Accepted by A330, A340, B757-200F, B767, B777, B747)
LD3-45 Lower Deck (Accepted by A320, A321) LD3-45 Wing Pallet With Net (Accepted by A320, A321) LD7 Lower Pallet With Net (Accepted by A330, A340, B767-200,
B767-300, B777-200, B777-300, B747) LD8 Full Width Lower Deck (Accepted by B767-200, B767-300) LD9 Full Size Lower Deck (Accepted by A330, A340, B767-200,
B767-300, B777-200, B777-300, B747) M1 Main Deck Pallet With Net (Accepted by B747)
Types of packages used for storing and protecting cargo during transit may include:
bags and cartons thermal cartons with gel-ice cases drums pallets pallecons and other devices for carrying bulk liquids, pastes and
powders Communications systems may involve:
face-to-face conversation telephone including fixed, mobile and IP phones fax email electronic data interchange (EDI) mail
Consultative processes may involve:
airline representatives customers freight forwarding specialists international and domestic agents and suppliers management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include but are not limited to:
Australian and international conventions, codes of practice and regulations relevant to the international transfer of freight
Australian and international standards, criteria and certification requirements
Companion Volume Implementation Guide 156
cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment
and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and
procedures operations manuals, job specifications and procedures and
induction documentation operations manuals, job specifications and procedures and
induction documentation pre-advice and pre-alert documents standard International Federation of Freight Forwarders
Associations (FIATA) forms and documentation such as: o a Negotiable Multimodal Transport Bill of Lading (FB/L) o a Non-negotiable Multimodal Transport Waybill (FWB) o a Forwarders Certificate of Receipt (FCR) o a Forwarders Certificate of Transport (FCT) o a Forwarders Warehouse Receipt (FWR) o a Forwarders Forwarding Instructions (FFI) o a Shippers Declaration for the Transport of Dangerous
Goods (SDT) o a Shippers Intermodal Weight Certification (SIWC) o an Original Bill of Lading (OB/L) o a Master Air Waybill (MAWB) o a House Bill of Lading (HBL) o a House Air Waybill (HAWB) o Multimodal Transport Bill of Lading (MTB/L)
summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and
financial transactions TLIA5061 Plan and organise the international forwarding of freight by road and rail transport
Mode of international freight transport may include:
piggyback (combined transport road-rail transport) rail transport road transport
International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Companion Volume Implementation Guide 157
Trains used for international rail freight transport may include but are not limited to:
Combined transport by rail (road-rail transport), including: container traffic by rail (unaccompanied combined transport) Euro (pallet wide) containers piggyback (transport by rail of road semi-trailers) swap-bodies (similar to containers) Conventional transport by railwagons or rollingstock, involving
complete wagon loads (as part loads have now nearly disappeared), including:
special railwagons or rollingstock (e.g. with changeable axles, container-carrying railwagons or rollingstock etc.)
various different types of railwagons or rollingstock (railway-owned or privately-owned)
Road vehicles used for international freight transport may include but are not limited to:
rigid trucks of varying length, width, height, loading and total weight
semitrailers and multi-combination vehicles of varying length, width, height, loading and total weight
vans and light rigid vehicles of varying length, width, height, loading and total weight
vehicles capable of carrying special loads such as perishable goods, liquids, gases and heavy-lift cargo
vehicles capable of participating in combined freight movements such as road/rail, road/ferryboat, roll-on/roll-off vessels
vehicles with swap-bodies (similar to containers) Pre-transport issues in the forwarding of freight by road and rail transport may include:
adequacy of insurance adequacy of packaging planning for clearance, delivery and receival during transit and at
destination planning for security, proper stacking and stowage and handling
in transit planning of the packing and loading of cargo into containers
Requirements for work may include:
authorities and permits relevant to the international forwarding of freight by road and rail transport
global time zones and hours of operation information and communications technology and related
systems international freight forwarding codes of practice, protocols and
procedures regulations relevant to the international forwarding of freight by
road and rail transport workplace operating procedures
Parameters of road and rail freight transport services relevant to customer requirements may include:
contract arrangements fiduciary and legal responsibilities of either party insurance requirements packaging, packing, stowage and storage options for road and
rail transport, including road and rail freight containerisation or use of unit load devices (ULDs)
payment requirements and procedures relevant legislative requirements
Companion Volume Implementation Guide 158
required import/export documentation, labelling and requirements
road and rail transport routing service costs operating procedures for forwarding of various types of
international freight by road and rail transport security checks type of transport modes various consignment methods for road and rail transport
Types of containers used in road and rail transport may include but are not limited to:
box (dry van) bulk flat open side open top platform reefer tanks
Types of packages used for storing and protecting cargo during transit may include:
bags cartons cases drums pallecons and other devices for carrying bulk liquids, pastes and
powders pallets thermal cartons with gel-ice
Consultative processes may involve:
customers freight forwarding specialists international and domestic agents and suppliers management other employees and supervisors other professional or technical staff railway or road transport company representatives relevant regulatory authorities and institutions
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, ICC publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Companion Volume Implementation Guide 159
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include but are not limited to:
Australian and international regulations and codes of practice for the international forwarding of freight by road and rail
Australian and international standards, criteria and certification requirements
cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment
and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and
procedures operations manuals, job specifications and procedures and
induction documentation pre-advice and pre-alert documents standard International Federation of Freight Forwarders
Associations (FIATA) forms and documentation such as: Waybill for inland transportation Waybill for cross border traffics International Customs Transit Document (e.g. carnet TIR) a Truck Bill of Lading a Rail Bill of Lading a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Warehouse Receipt (FWR) a Forwarders Forwarding Instructions (FFI) a Shippers Declaration for the Transport of Dangerous Goods
(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) a House Bill of Lading (HBL) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo
Companion Volume Implementation Guide 160
relevant regulations pertaining to international trading and financial transactions
Companion Volume Implementation Guide 161
B: Equipment Checking and Maintenance
TLIB0001 Perform inspection and basic maintenance on plant and equipment in the transport industry
Sundry item checks on plant and equipment including:
access steps/ladder for cleanliness fluid/oil level checks as required globes/lights/indicators tyre checks for wear and correct inflation warning or other signage for legibility windscreen wipers
TLIB0002 Carry out vehicle inspection
Maintenance may be carried out in typical road transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road
Type of vehicle may include any commercial road transport vehicles including:
combination vehicles heavy vehicles light vehicles
Inspection may include: checks in accordance with a detailed inspection schedule routine checks of vehicle systems visual checks of vehicle
Routine checks may include:
air pressure in tyres battery brakes condition of tyres exhaust system lights oil levels suspension water levels
Environmental hazards may include:
defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage
systems leaking oil and fuel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining vehicles
relevant state/territory roads and traffic authority vehicle maintenance regulations
Companion Volume Implementation Guide 162
vehicle manufacturer instructions, specifications and recommended procedures
work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting vehicles
workplace routine inspection procedures, checklists and instructions
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
Principles of systems operation on commercial vehicles including:
brakes cooling systems electrical systems exhaust systems fuel systems steering systems tyres
TLIB0003 Use and maintain minor mechanical equipment
Equipment may include: clipping machines compressors dog knockers dog pullers generators hand trucks mechanical handling and
lifting equipment mechanical load restraints motorised borers portable drills
PT8 borers pumps racket restraints rail drills rail saws rail sheers rattle guns side curtains vibrating plates winches
Equipment operations may be carried out in various situations, including:
all weather conditions in confined spaces, exposed conditions and controlled or open
environments operations conducted at day or night refuelling
Materials may include: related materials and consumables needed when using tools, such as nails, screws and grease
servicing materials, such as lubricants
Safety equipment may include:
flags and hand lamps gloves, safety headwear, mask and footwear high visibility clothing insect repellent portable radios safety devices safety glasses and hearing protection sunscreen and sunglasses
Environmental hazards may include:
inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish leaking oil and fuel
Companion Volume Implementation Guide 163
Consultative processes may involve:
customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information and records may include:
award, enterprise bargaining agreement and other industrial arrangements
data and document control procedures emergency procedures maintenance checklists and records for the use and maintenance
of minor mechanical equipment manufacturer instructions, specifications and recommended
procedures relating to tools and equipment precautions and procedures to be adopted to protect the
environment when using and maintaining minor mechanical equipment
relevant Australian Standards and certification requirements relevant regulations, including state and territory safety codes of
practice and safe-working regulations WHS/OHS procedures workplace operational and technical instructions and procedures
for the use and maintenance of minor mechanical equipment
Applicable regulations and legislation may include:
relevant state and territory regulations, codes of practice and safe-working system requirements
TLIB1024 Clean transportation units and facilities for passenger use
Work may be conducted in: a range of work environments by day or night
Transportation units may include:
rail carriages, buses, coaches, ferries and other transport units
Cleaning equipment may include:
broom extension poles hose mop and bucket polisher remote controlled cleaning unit shampoo unit shovel special containers for syringes specialised cleaning unit squeegees steam cleaners vacuum cleaner
Companion Volume Implementation Guide 164
Reporting may include: verbal communication written communication
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances
Facilities could include: ceiling surfaces and fittings external surfaces furniture and fittings glass surfaces hard floor (external) hard floor (internal) hard surfaces (e.g. metal, tiled) internal surfaces seats soft floor
Transportation units may include:
passenger vehicles/carriages/vessels owned leased or hired for which the organisation is responsible for cleaning
Facilities may include: any premises owned, leased or hired and used by the transport system's internal and external customers
Chemicals include: all types of active and passive materials/agents used for cleaning within the organisation's transportation units and facilities
Hazardous waste includes: all materials/agents/items/objects that are identified under the relevant acts, regulations or codes
Equipment used to cordon off areas may include:
designated tape gate closure portable barriers signage witches hats
Personal protective equipment (PPE) may include:
eye and ear protection fume protection gloves high visibility clothing safety headwear and footwear
Consultative processes may involve:
other workplace personnel, supervisors and managers
Communication in the work area may include:
oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures emergency procedures manufacturer specifications for equipment/materials
Companion Volume Implementation Guide 165
safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice including the Codes of Practice for
Manual Handling, the Industry Safety Code and the Australian Dangerous Goods (ADG) Code
relevant health and hygiene legislation, regulations and related documentation
relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection requirements and policies
safety management systems/plans work instructions, inspection reports, works orders, job
description, and induction materials workplace procedures and policies for the cleaning of
transportation units and facilities for passenger use
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the cleaning of transportation units and facilities for passenger use, including health and hygiene regulations and the Australian Dangerous Goods (ADG) Code
relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIB1028 Maintain and use hand tools
Hand tools may include: those required for operations and maintenance
Operations may be carried out in typical rail transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions
Materials may include: related materials and consumables needed when using tools, e.g. nails, screws, grease, etc.
servicing materials such as lubricants
Safety equipment may include:
flags and hand lamps gloves, safety headwear, mask and footwear high visibility clothing insect repellent portable radios safety devices safety glasses and hearing protection sunscreen and sun glasses
Environmental hazards may include:
inappropriate disposal of fluids in drains or sewerage systems inappropriate disposal of waste and rubbish leaking oil and fuel
Consultative processes may involve:
customers/clients equipment manufacturer representatives and contractors industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists
Companion Volume Implementation Guide 166
other professional or technical staff supervisors and managers union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Contingency processes may relate to:
personal injury tool malfunctions
Information/records may include:
award, enterprise bargaining agreement, other industrial arrangements
data and document control procedures emergency procedures maintenance checklists and records for the use and servicing of
tools precautions and procedures to be adopted to protect the
environment when using and maintaining hand tools quality assurance plans and procedures relevant Australian Standards and certification requirements relevant regulations including state/territory safety codes of
practice and safe working regulations tool/equipment manufacturer instructions, specifications and
recommended procedures work health and safety (WHS)/occupational health and safety
(OHS) procedures workplace operational and technical instructions and procedures
for the use and care of hand tools
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory regulations, codes of practice and safe
working system requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) procedures legislation
workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIB1030 Undertake general site maintenance
Operations are conducted by day or night in all relevant weather conditions and may involve working:
from a ladder from a tree from a vehicle/platform from an elevating work platform on the ground
Stores, materials and equipment may include:
those required for erection, maintenance and servicing functions
Companion Volume Implementation Guide 167
Minor earthworks may include:
basic drainage pole and structure foundations restoration of backfill to complete excavations
Vegetation control measures may include:
fire cleaning growth retardants hand clearing herbicidal cleaning machinery assisted cleaning
Pest control measures may include:
baits chemicals seals sprays traps
Communication equipment may include:
telephones two-way radios, and/or
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Safety and protective equipment may include:
flags gloves hand lamps hearing protection high visibility clothing insect repellent portable radios safety devices safety footwear safety glasses safety headwear sunglasses sunscreen
Information/documents may include:
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedure manuals manufacturer or workplace equipment operation manuals notices, records and requests operational instructions, policies and workplace procedures quality assurance plans, data and document control relevant logs or record books relevant state/territory codes of practice and safe working
system requirements technical instructions two-way radio operation procedures
Applicable regulations and legislation may include:
relevant Australian Standards and related requirements relevant state/territory environmental protection legislation
Companion Volume Implementation Guide 168
relevant state/territory regulations, codes of practice and safe working system requirements
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
the Code of Practice for the Defined Interstate Rail Network in situations where operations are carried out on that network
TLIB1031 Clean up plant, equipment and worksite
Operations may be conducted:
by day or night in all relevant weather conditions
Materials may include: all purpose garden sprays bleach degreaser disinfectant floor cleaner floor polish floor stripper petrochemicals
Tools may include: cleaning tools gardening implements hand tools
Cleaning equipment may include:
brooms buckets duster high speed polishers hoses internal combustion driven vacuum cleaner lances mops pneumatic tube hones shovels steam cleaners vacuum cleaners
Cleaning operations may also include:
internal boiler washing water lancing
Communication methods may include:
radio verbal written
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Safety and protective equipment may include:
flags hand lamps hearing protection and gloves high visibility clothing insect repellent portable radios
Companion Volume Implementation Guide 169
safety devices safety footwear safety headwear sunglasses and safety glasses sunscreen
Disposal of material may involve:
the use of a quarantine zone in accordance with environmental regulations and requirements
Information/documents may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedure manuals environmental regulations and associated requirements manufacturer or workplace equipment operation manuals notices, records and requests operational instructions, policies and workplace procedures quality assurance plans, data and document control relevant logs or record books technical instructions two-way radio operation procedures
Applicable regulations and legislation may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
relevant Australian Standards and related requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant state/territory environmental protection legislation
TLIB1080 Use, clean and maintain towing equipment
Work may be conducted: in a range of towing situations by day or night in a range of weather conditions
Customers may be: vehicle owners operators of expressways, freeways, tollways or tunnels police and other emergency services personnel local government authorities car park operators road traffic authorities owners and operators of equipment elevating work platforms,
forklifts, small load shifting equipment, etc.
Towing situations may include:
vehicle accidents vehicle breakdowns expressway breakdowns and accidents tunnel breakdowns and accidents stolen cars vehicles illegally parked on clearways vehicles illegally parked in car parks abandoned vehicles
Companion Volume Implementation Guide 170
carriage of equipment such as elevating work platforms, forklifts, small load shifting equipment, etc.
Required towing vehicle may include:
tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne capacity)
tow truck with crane and cradle towing vehicle with a detachable self loading table top articulated drop-deck low loader trailer
Purpose of equipment checking and inspection is to ensure:
it is free from damage and faults that may prejudice safety or limit operational capability
Safety and operational capability checks may be performed:
on a range of towing vehicles and their associated equipment
Operational and servicing checks may be performed by:
operating and checking the functionality of various pieces of safety and component equipment (where applicable)
completing a service checklist for the towing vehicle and its equipment
Potential problems that may be identified during visual inspections and service checks:
fluid leaks low fluid levels damaged or worn cables and ropes broken equipment or parts cracks, surface or structural faults or other damage tightness of bolts, fixtures and fittings within specifications
Records and results of pre-operation and operational checks may include:
details of faulty equipment or specific components action taken results of checks completion of a service checklist or schedules details of repair and maintenance work to be undertaken
Personal protective equipment (PPE) may include:
gloves safety headwear and footwear safety glasses two-way radios high visibility clothing (raincoats and vests) portable fire extinguishers
Depending on the organisation concerned workplace procedures may be called:
operating procedures company procedures enterprise procedures organisational procedures established procedures
Communication in the work area may include:
mobile phone fax email internet radio frequency communications oral, aural or signed communications
Information and documents may include:
standard procedures and policies for the operation, checking and servicing of towing vehicle, equipment and tools
Companion Volume Implementation Guide 171
manufacturer specifications for towing vehicle, equipment and tools
workplace and client instructions relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies relevant Australian Standards and certification requirements material safety data sheets where applicable industry code of practice relevant legislation, regulations and related documentation quality assurance standards emergency procedures
Applicable legislation, regulations and codes may include:
relevant standards, codes and regulations pertaining to a towing vehicle and its equipment
relevant state and territory WHS/OHS legislation relevant state and territory environmental protection legislation
TLIB2001 Check and assess operational capabilities of equipment
Work may be conducted in:
a range of work environments by day or night
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: controlled or open environments exposed conditions limited or restricted spaces
Purpose of equipment checking and inspection is to:
ensure it is free from damage, leaks and obstructions that may prejudice safety or limit operational capability
Safety and operational capability checks may be performed:
on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries
Visual checks may include but are not limited to:
cracks, surface or structural faults or other damage fluid leaks pressure over/under specification temperature over/under specifications tightness of bolts, fixtures and fittings within specifications
Records/results of pre-operation tests may include:
action taken details of faulty equipment or specific components details of repair and maintenance work to be undertaken results of testing
Operational checks may be performed by:
operating/checking the functionality of various pieces of safety and component equipment (where applicable)
Hazards in the work area may include exposure to:
a fire or explosion chemicals dangerous or hazardous substances faulty equipment/tools movements of equipment, goods and materials
Companion Volume Implementation Guide 172
Consultative processes may involve:
contractors equipment manufacturer official representatives site visitors supervisors and managers workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone radio frequency communications
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies safety data sheets (SDSs)/material safety data sheets (MSDSs)
where applicable supplier and/or client instructions workplace procedures and policies for the checking and
assessment of the equipment concerned
Applicable regulations and legislation may include:
export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant standards, codes and regulations pertaining to the
checking and operation of the equipment concerned relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations
Companion Volume Implementation Guide 173
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
TLIB2003 Carry out vehicle servicing and maintenance
Maintenance may be carried out in typical road transport situations, including:
in tight or confined spaces, exposed conditions and controlled or open environments
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road
Type of vehicle may include any commercial road transport vehicle including:
combination vehicle heavy vehicle light vehicle
Maintenance checks may include:
checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of vehicle systems
Minor routine repairs may include:
changing of tyres door mirrors repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt
Minor routine servicing may include:
replacement of air in tyres replacement of oils topping-up of water levels
Environmental hazards may include:
defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage
systems leaking oil and fuel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
maintenance checklists and records precautions and procedures to be adopted to protect the
environment when servicing and maintaining vehicles relevant state/territory roads and traffic authority vehicle
maintenance regulations vehicle manufacturer instructions, specifications and
recommended procedures work health and safety (WHS)/occupational health and safety
(OHS) procedures to be followed when servicing and maintaining vehicles
Companion Volume Implementation Guide 174
workplace routine servicing and maintenance procedures, checklists and instructions
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
TLIB2008 Carry out inspection of trailers
Maintenance may be carried out in typical road transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the trailer on the road
Trailers may include: any commercial trailers attached to vehicles used in the Australian transport industry
Inspection may include: checks in accordance with a trailer inspection schedule routine checks of trailer systems visual checks of trailer
Routine checks may include:
air pressure in tyres brakes condition of tyres coupling systems lights suspension
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining trailers
relevant state/territory roads and traffic authority trailer maintenance regulations
trailer manufacturer instructions, specifications and recommended procedures
work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting trailers
workplace routine inspection procedures, checklists and instructions
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority trailer
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
TLIB2009 Check conveyor operational status
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Companion Volume Implementation Guide 175
Work may be conducted in: controlled or open environments exposed conditions limited or restricted spaces
Purposes of conveyor checks/inspections are:
to ensure that the conveyor and its safety devices and warning systems are operational, are in accordance with specifications, and are free from faults that may prejudice safety or limit operational capability
Conveyor may be enclosed or exposed, above or underground. Conveyor belt construction and materials may vary. Types of conveyors may include:
air slides buckets drag chains gravity systems rollers
Aspects of conveyor equipment covered by workplace inspection specifications and procedures may include but is not limited to:
belt surface and edges frame guides idlers motive power source speed tensions tracking
Checks may include but are not limited to:
checks of readings on gauges and monitors against specifications checks on adjustments against specifications monitoring of operational performance service checks in accordance with manufacturer instructions tests and checks of safety devices and warning indicators in
accordance with workplace and regulatory requirements visual checks in accordance with manufacturer instructions
Records/results of checks may include:
details of action taken details of faulty equipment or specific components details of out-of-performance indications details of repair and maintenance work to be undertaken results of checks/tests
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards in the work area may include exposure to:
a fire or explosion chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty equipment/tools
Companion Volume Implementation Guide 176
service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular
traffic
Consultative processes may involve:
contractors equipment manufacturer official representatives site visitors supervisors and managers workplace personnel
Dependent of the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume masks safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone radio frequency communications
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies supplier and/or client instructions workplace procedures and policies for the checking and
assessment of the equipment concerned
Applicable regulations and legislation may include:
export/import/quarantine/bond requirements licence, patent or copyright arrangements
Companion Volume Implementation Guide 177
relevant Australian Standards and certification requirements relevant codes and regulations pertaining to the checking and
operation of the conveyor system concerned including the ADG Code where applicable
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIB2022 Diagnose and rectify minor faults
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Weighbridge operations may be:
inclusive of a single operation involving the loading of vehicles and despatch functions
Weighbridge operation may be:
computerised electro/mechanical electronic
Vehicles may include articulated road vehicles trailers trucks wagons
Calibration and/or testing of equipment may be:
required prior to and during operations
Hazards in the work area may include exposure to:
chemicals and pesticides dangerous or hazardous substances electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Requirements for work may include:
authorities and permits breakdown procedures communications/recording equipment emergency procedures site restrictions and procedures
Companion Volume Implementation Guide 178
use of safety and personal protective equipment (PPE)
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
drivers existing and potential customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established or standard procedures organisational procedures workplace procedures
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions for the operation of
weighbridge equipment safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions work health and safety (WHS)/occupational health and safety
(OHS) procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods
relevant Australian and international standards and certification requirements
relevant codes and regulations pertaining to weighbridge operations
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation
Companion Volume Implementation Guide 179
traffic acts and road transport mass and loading regulations workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIB2023 Provide sanitation and water services support to passenger transportation units
Work may be conducted in: a range of work environments by day or night
Transportation units may include:
rail carriages, buses, coaches, ferries and other transport units incorporating water and sanitation services
Cleaning and decanting equipment may include:
buckets hoses mops pumps waste tanks
Reporting may include: verbal communication written communication
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear
Consultative processes may involve:
other workplace personnel supervisors and managers
Communication in the work area may include:
oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures emergency procedures manufacturer specifications for equipment/materials relevant codes of practice including the Codes of Practice for
Manual Handling, the Industry Safety Code and the Australian Dangerous Goods (ADG) Code
relevant health and hygiene legislation, regulations and related documentation
relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection requirements and policies
Companion Volume Implementation Guide 180
work instructions, job description and induction materials
Applicable regulations and legislation may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIB2073 Clean road tankers
Type of vehicle may include: all tankers including those carrying petrol, diesel, oil, milk, wine and other liquid products
Cleaning operations may be carried out in appropriate facilities:
by day or night in confined spaces, exposed conditions and controlled or open
environment in typical weather conditions while at a client's workplace while in a depot, base or warehouse
Cleaning operations may include:
steam cleaning water and detergent cleaning
Equipment and materials may include:
cleaning tools detergents and cleaning chemicals hoses and spray balls steam cleaning equipment waste recycling tanks/equipment
Safety hazards may include but are not limited to:
fire/ignition risk slippery, wet surfaces steam burns vapours and noxious gases working at heights
Environmental hazards may include:
inappropriate disposal of washing fluids in drains or sewerage systems
leaking oil and fuel
Depending on work context, safety and protective equipment may include:
gloves hearing protection high visibility waterproof clothing safety glasses, headwear and footwear safety harness for working on top of tankers
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Applicable regulations and legislation may include:
relevant state/territory roads and traffic authority regulations and requirements
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
Companion Volume Implementation Guide 181
relevant state/territory environmental protection legislation Australian Dangerous Goods (ADG) Code as it applies to the
cleaning of tankers TLIB2079 Set up and secure a towing situation
Work may be conducted: by day or night in a range of towing situations in a range of weather conditions
Customers may be: car park operators local government authorities operators of expressways, freeways, tollways or tunnels owners and operators of equipment elevating work platforms,
forklifts, small load shifting equipment, etc. police and other emergency services personnel road traffic authorities vehicle owners
Towing situations may include:
abandoned vehicles carriage of equipment such as elevating work platforms, forklifts,
small load shifting equipment, etc. expressway breakdowns and accidents stolen cars tunnel breakdowns and accidents vehicle accidents vehicle breakdowns vehicles illegally parked in car parks vehicles illegally parked on clearways
Required towing vehicle may include:
articulated drop-deck low loader tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne
capacity) tow truck with crane and cradle towing vehicle with a detachable self loading table top trailer
Potential hazards that may occur in various towing situations may include:
contaminated blood at scene fire at the scene live electrical wires oil on vehicle trays (slippery surfaces) sharps that may be contaminated with transmittable diseases spilt or leaking fuel or dangerous or hazardous goods or
substances unsafe manual lifting procedures unsafe or damaged equipment unsafe procedures in the use of towing equipment vehicular traffic at the scene weather conditions
Hazard control strategies may include:
checking equipment and isolating, rectifying or reporting any defective equipment
cleaning of vehicles (including removal of oil from vehicle trays) correct manual lifting strategies deployment of safety equipment such as warning signs or witch's
hats
Companion Volume Implementation Guide 182
following correct procedures in the event of spilt or leaking fuel or dangerous or hazardous goods or substances as per the Australian Dangerous Goods (ADG) Code
following correct safety procedures in the event of live fallen electrical wires at an accident scene
strategic positioning of towing vehicle use of appropriate personal protective equipment (PPE),
including reflective vests and raincoats use of flashing lights on vehicles use of safe procedures in the use of towing equipment using correct portable firefighting equipment to control a fire at
the scene
Depending on the organisation concerned, operating procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing (raincoats and vests) portable fire extinguishers safety glasses safety headwear and footwear two-way radios
Communication at towing sites and in the work area may include:
email fax internet mobile phone oral, aural or signed communications radio frequency communications
Information and documents may include:
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures manufacturer specifications for towing vehicle, equipment and
tools quality assurance standards relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the ADG Code relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable standard procedures and policies for the setting up and securing
a towing situation workplace and client instructions
Applicable legislation, regulations and codes may include:
relevant standards and codes pertaining to the setting up and securing of a towing situation
relevant state/territory regulations and licence/permit requirements pertaining to the operation of tow trucks
Companion Volume Implementation Guide 183
relevant state/territory road rules relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
TLIB2090 Use communication systems in a taxi
Communication system may include:
computer dispatch mobile phone, both on person or hands-free security equipment, including duress alarm and camera (if fitted) vehicle mounted radio
Equipment and technology may include:
mobile phone radio/computer dispatch street directory taxi taxi meter toll tags
Messages are interpreted by:
active listening questioning to obtain information and/or clarify information and
understanding routine oral reporting two-way conversation
Communication may involve:
English speaking people people with communication disabilities people with limited ability to communicate in English use of phonetic alphabet
Communication problems may include:
illegible writing or print incorrect assumption that message has been received and or
correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communication channels not following correct communication protocols and procedures use of non-standard vocabulary
Workplace procedures may include:
equal opportunity legislation and related policies relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice
Information/documentation may include:
communication records emergency procedures legislation, regulations and related documentation manufacturer specifications for communications equipment workplace communication procedures, protocols, checklists and
instructions Worksite environment may include:
customers depot personnel managers other drivers police and other emergency service personnel
TLIB2119 Carry out maintenance of trailers
Companion Volume Implementation Guide 184
Maintenance may be carried out in typical road transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road
Trailers may include: any commercial trailers attached to vehicles used in the Australian transport industry
Maintenance checks may include:
checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of trailer and its systems
Minor routine repairs may include:
changing of tyres minor repairs to couplings repair of tyre punctures repairs to rear tail-light lens the replacement of blown globes in trailer lights
Minor routine servicing may include:
checking of air in tyres checking of air/hydraulic brake systems checking of suspension and axles lubrication of trailer components topping up of water levels
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
maintenance checklists and records precautions and procedures to be adopted to protect the
environment when servicing and maintaining trailers relevant state/territory roads and traffic authority trailer
maintenance regulations trailer manufacturer instructions, specifications and
recommended procedures work health and safety (WHS)/occupational health and safety
(OHS) procedures to be followed when servicing and maintaining trailers
workplace routine servicing and maintenance procedures, checklists and instructions
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
TLIB3002 Test equipment and isolate faults
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external
Companion Volume Implementation Guide 185
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: controlled or open environments exposed conditions limited or restricted spaces
Tests and the isolation of faults may be performed:
on a range of equipment used in the stevedoring, transport, warehousing, distribution and/or storage industries
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Tests may include but are not limited to:
identification of causes of poor or out-of-specification performance
tests as part of routine servicing tests following servicing and/or adjustment of equipment tests of operational performance
Records/results of tests may include:
details of action taken details of faulty equipment or specific components details of repair and maintenance work to be undertaken results of testing and associated recommendations
Hazards in the work area may include exposure to:
a fire or explosion chemicals dangerous or hazardous substances faulty equipment/tools movements of equipment, goods and materials
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Consultative processes may involve:
contractors equipment manufacturer official representatives site visitors supervisors and managers workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone radio frequency communications
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures
Companion Volume Implementation Guide 186
equipment identification labels, barcodes and serial numbers manufacturer specifications for equipment/tools quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable supplier and/or client instructions workplace procedures and policies for the checking and
assessment of the equipment concerned Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the checking and operation of the equipment concerned
relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation workers compensation regulations
TLIB3005 Carry out maintenance of vehicles designed to carry special loads
Type of vehicle may include all vehicles designed to carry special loads, for example:
armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker waste vehicle
Maintenance may be carried out in typical road transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road
Ancillary equipment will be dependent on type of special load carried and may include:
armoured car systems car transporter systems concrete agitation systems livestock transporter systems on-board cranes and hoists recovery systems refrigeration systems tanker pumping and related systems
Companion Volume Implementation Guide 187
waste loading/discharge systems Maintenance checks may include:
checks on completion of maintenance activities checks on completion of operations checks prior to operations routine inspections of ancillary systems routine inspections of vehicle systems
Minor routine repairs may include:
changing of tyres door mirrors minor repairs to ancillary systems in accordance with
instructions repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt
Minor routine servicing may include:
replacement of air in tyres replacement of oils topping up of fluid levels in ancillary systems where relevant topping up of water levels
Environmental hazards may include:
defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage
systems leaking oil and fuel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
maintenance checklists and records precautions and procedures to be adopted to protect the
environment when servicing and maintaining vehicles designed to carry special loads
relevant state/territory roads and traffic authority vehicle maintenance regulations
vehicle manufacturer instructions, specifications and recommended procedures
work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when servicing and maintaining vehicles designed to carry special loads
workplace routine servicing and maintenance procedures, checklists and instructions for both the vehicle and associated ancillary equipment
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
TLIB3006 Carry out inspection of vehicles designed to carry special loads
Companion Volume Implementation Guide 188
Type of vehicle may include all vehicles designed to carry special loads, for example:
armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker waste vehicle
Inspection may be carried out in typical road transport situations, including:
at day or night in confined spaces, exposed conditions and controlled or open
environment typical weather conditions while at a client's worksite while in a workplace, depot, base or warehouse while in the vehicle on the road
Ancillary equipment will be dependent on type of special load carried and may include:
armoured car systems car transporter systems concrete agitation systems livestock transporter systems on-board cranes and hoists recovery systems refrigeration systems tanker pumping and related systems waste loading/discharge systems
Inspection may include: checks in accordance with a detailed inspection schedule routine checks of vehicle systems visual checks of vehicle
Routine checks may include:
air pressure in tyres battery brakes condition of tyres exhaust system functions of associated ancillary equipment lights oil levels suspension water levels
Environmental hazards may include:
defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage
systems leaking oil and fuel
Dependent of the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 189
Information/records may include:
inspection checklists and records manufacturer instructions, specifications and recommended
procedures for both the vehicle and any associated ancillary equipment
precautions and procedures to be adopted to protect the environment when inspecting and servicing vehicles designed to carry special loads
relevant state/territory roads and traffic authority vehicle maintenance regulations
work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting and servicing vehicles designed to carry special loads
workplace routine inspection procedures, checklists and instructions for both the vehicle and associated ancillary equipment
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority regulations
and requirements pertaining to the inspection of vehicles designed to carry special loads
relevant state/territory WHS/OHS legislation TLIB3014 Load and unload wheeled or tracked crane
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include: movement of equipment, goods, materials and vehicular traffic
Customers may be: internal or external
Mobile crane may include: any wheeled or tracked unit
Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Consultative processes may involve:
clients
Companion Volume Implementation Guide 190
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction processes noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: o workplace agreements and awards o WHS/OHS procedures o standards and certification requirements o quality assurance procedures
emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations
Companion Volume Implementation Guide 191
relevant state/territory regulations and licence/permit requirements pertaining to mobile cranes
relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLIB3015 Undertake site inspection
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include: movement of equipment, goods, materials and vehicular traffic
Customers may be: internal or external
Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Sites may include: building and construction sites demolition sites mining sites tree lopping/removal sites wharves
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction processes noise restrictions personal protective equipment (PPE)
Companion Volume Implementation Guide 192
site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices quality assurance procedures Safe Working Load (SWL) and Working Load Limit (WLL) site plan standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies
Applicable regulations and legislation may include:
relevant state/territory regulations and licence/permit requirements pertaining to mobile cranes
relevant state/territory road rules relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
TLIB3016 De-rig, pack and store tools and equipment
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include: movement of equipment, goods, materials and vehicular traffic
Customers may be: internal or external
Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry
Companion Volume Implementation Guide 193
quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/information may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices quality assurance procedures standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies
Companion Volume Implementation Guide 194
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory regulations and licence/permit
requirements pertaining to mobile cranes relevant state/territory WHS/OHS legislation
TLIB3017 Assemble and dismantle boom or jib
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include: movement of equipment, goods, materials and vehicular traffic
Customers may be: internal or external
Mobile crane may be any lattice boom mobile crane involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for assembly may include:
authorities and permits hours of operation personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Companion Volume Implementation Guide 195
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/information may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices quality assurance procedures Safe Working Load (SWL) and Working Load Limit (WLL) standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace agreements and awards workplace operating procedures and policies
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory regulations and licence/permit
requirements pertaining to the assembly of mobile cranes relevant state/territory WHS/OHS legislation
TLIB5010 Plan and implement maintenance schedules
Work may be undertaken in:
various work environments in the warehousing, storage, transport and distribution industries
Customers may be: internal or external
Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single- and multi-site location twenty-four-hour operation
Work systems may include: authorities and permits communications equipment equipment inventory and identification systems faulty equipment tagging and repair/replacement systems hours of operation preventative and remedial maintenance schedules, protocols
and procedures relevant regulations workplace operations
Consultative processes may involve:
contractors employees, supervisors and managers
Companion Volume Implementation Guide 196
equipment manufacturer and suppliers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff
Communications systems may involve:
electronic data interchange (EDI) email fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international codes of practice and regulations relevant to equipment maintenance
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance and customer service standards and
procedures quality assurance plans, data and document control relevant Australian Standards, criteria and certification
requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options statistical information on equipment malfunctions, maintenance
and repairs supplier and/or client instructions workplace operating procedures, maintenance schedules and
policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling, storage and transfer of dangerous goods and hazardous substances
equal opportunity, equal employment opportunity and affirmative action legislation
licence, patent or copyright arrangements regulations and codes of practice related to equipment
maintenance
Companion Volume Implementation Guide 197
relevant Australian and international standards and certification requirements
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
C: Vehicle Operation
TLIC0001 Operate a chemical tanker
Properties and hazards of chemicals include:
characteristics of the fuel in a leak, fire situation, or in the presence of static electricity
density effect of heat and pressure on the chemical when stored in a
container expansion rates odour segregation requirements
Chemical tanker vehicle includes:
all vehicle configurations
Personal safety measures may include:
correct use of safety rails and walkways hearing protection high visibility clothing manual-lifting techniques PPE required for the product class being transported safety footwear three points of contact when using ladders
Product transfer equipment may include:
bonding devices brake interlock delivery hoses external piping and fittings master switch pressure and ullage gauges pressure vessels scully systems valves warning devices
Eco driving includes: ensuring transmission control observing speed limits using auxiliary braking systems
Factors that can cause traffic delays and diversions may include:
bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement
Companion Volume Implementation Guide 198
road closures for utility works, such as electricity, water, sewerage and telecommunications
road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory procedures
Documentation and records may include:
dangerous goods licence dangerous goods paperwork emergency procedures site inductions state and territory heavy vehicle driving licence or permit
requirements vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Applicable procedures and codes may include:
Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code
relevant state and territory: o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o WHS/OHS legislation Environmental risks may include:
fatigue in-cab distractions other road users road and traffic conditions time of day weather
TLIC0002 Operate a fuel tanker
Properties and hazards of fuel include:
characteristics of fuel in a leak, fire situation or in the presence of static electricity
density effect of heat and pressure on the fuel when stored in a
container expansion rates odour upper and lower explosive limits
Personal safety measures may include:
correct use of safety rails and walkways hearing protection high visibility clothing
Companion Volume Implementation Guide 199
manual-lifting techniques personal protective equipment (PPE) required for the product
class being transported safety footwear safety glasses three points of contact when using ladders
Product transfer equipment may include:
bonding devices brake interlock delivery hoses external piping and fittings master switch pressure vessels scully systems valves warning devices
Eco driving includes: ensuring transmission control observing speed limits using auxiliary braking systems
Factors that can cause traffic delays and diversions may include:
bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement road closures for utility works, such as electricity, water,
sewerage and telecommunications road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory procedures
Documentation and records may include:
dangerous goods licence dangerous goods paperwork site inductions state and territory heavy vehicle driving licence or permit
requirements vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Applicable procedures and codes may include:
Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code
relevant state and territory: o fatigue management regulations o road rules
Companion Volume Implementation Guide 200
o roads and traffic authority driving regulations and licence or permit requirements pertaining to operating heavy vehicles on unsealed roads
o WHS/OHS legislation relevant terminal entry compliance regulations
Environmental risks may include:
fatigue in-cab distractions other road users road and traffic conditions time of day weather
TLIC0003 Operate LP gas tanker
Properties and hazards of liquid petroleum gas (LPG) include:
causes of a boiling liquid expanding vapour explosion (BLEVE) characteristics of the LPG in a leak, fire situation, or in the
presence of static electricity density effect of heat and pressure on the LP gas when stored in a
container expansion rates odour upper and lower explosive limits
LPG tanker vehicle includes: AAB-Quad B-Double B-Triple
Personal safety measures include:
correct use of walkways hearing protection high visibility clothing manual-lifting techniques safety footwear safety glasses three points of contact when using ladders
Product transfer equipment includes:
bonding devices brake interlock external piping and fittings master switch pressure and ullage gauges pressure vessels valves warning devices
Eco driving includes: ensuring transmission control observing speed limits using auxiliary braking systems
Factors that can cause traffic delays and diversions may include:
bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement
Companion Volume Implementation Guide 201
road closures for utility works, such as electricity, water, sewerage, telecommunications and LPG
road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation and records may include:
state and territory heavy vehicle driving licence or permit requirements
vehicle manufacturer instructions, specifications and recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Applicable procedures and codes may include:
relevant state and territory: o environmental protection legislation o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o WHS/OHS legislation Environmental risks may include:
fatigue in-cab distractions other road users road and traffic conditions time of day weather
TLIC1013 Ride courier/delivery bicycle
Work may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a customer's workplace or premises while at a depot or base
Customers may be: internal or external
Bicycle handling procedures may include:
accelerating and braking parking steering and manoeuvring a bicycle using defensive riding techniques
Pre-operational checks may include:
check of seat adjustment checks of gearing, steering and brakes checks of operation of lights checks of tyre pressures visual check of bicycle for operational capability
Companion Volume Implementation Guide 202
Minor routine repairs may include:
changing tyres repairing tyre punctures replacement of blown globes in bicycle lights
Hazards may include: animals and objects on road dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise oil on road uneven ground, steps, road surfaces vehicular traffic and pedestrians wet and iced roads
Personal protective equipment (PPE) may include:
helmet sunglasses sun cream
Hazardous or dangerous goods may include:
acids, alkalines or solvents medical samples or supplies
Consultative processes may involve:
customers industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction flooded sections of road holiday traffic road closures for special events such as marches, sporting
events, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information and documentation may include:
bicycle manufacturer instructions, specifications and recommended riding procedures including pre-operational checks of bicycle
communications technology equipment, oral, aural or signed communications
competency standards and training materials
Companion Volume Implementation Guide 203
conditions of service, legislation and industrial agreements HAZCHEM codes and dangerous/hazardous goods codes and
procedures induction documentation operations manuals including quality assurance procedures safety data sheets (SDS)/material safety data sheets (MSDS) state/territory licence requirements relevant to courier cyclists state/territory road rules supplier and/or client instructions WHS/OHS procedures workplace instructions and procedures for courier cyclists
including emergency procedures Applicable procedures and codes may include:
applicable dangerous/hazardous goods codes and legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority regulations
and licence requirements pertaining to the courier cyclist relevant state/territory WHS/OHS legislation
TLIC1051 Operate commercial vehicle
Commercial vehicle may include:
commercial vehicles equal to or less than 4.5 tonnes GVM and seating up to 12 adults, including the driver, and all types of transmission that is used or intended to be used to carry goods of all types for hire or reward. Hired or leased vehicles and vehicles owned by a business to carry its own goods are included
Driving may be carried out in typical road transport situations, including:
by day or night in typical weather conditions on a private road on the open road while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking eco driving managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle
Pre-operational checks may include:
check operation of associated equipment checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures load and load restraints visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens
Companion Volume Implementation Guide 204
replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Eco driving may include: ancillary brakes anticipating traffic flow to prevent driving at congested times brake management engine management gear selection not idling engine for extended periods when not in use using air-conditioning only when necessary
Associated equipment may include:
electronic doors gates, curtains hydraulic lifters ramps stairs tail gate loaders ticket machines
Driving hazards may include:
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions following distance leaking fuel oil on road other road users parked vehicles on the road pedestrians crossing the road time of day or night traffic flow wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures established procedures
Companion Volume Implementation Guide 205
workplace procedures may include:
organisational procedures
Documentation/records may include:
emergency procedures state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including pre-operational checks of vehicle
workplace driving instructions and procedures Applicable regulations, legislation and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to the class of vehicle
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC2002 Drive light rigid vehicle
Type of vehicle includes: all light rigid vehicles including trucks and buses greater than 4.5 tonnes or seating more than 12 adults including the driver
Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Companion Volume Implementation Guide 206
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory light rigid vehicle driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to light rigid vehicles
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC2009 Drive taxi
Type of vehicle includes: all taxicabs relevant to specific licence classifications
Companion Volume Implementation Guide 207
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory road rules state/territory taxicab driving licence/regulatory requirements vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures
Companion Volume Implementation Guide 208
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to taxicabs relevant state/territory taxicab control regulations and
requirements relevant state/territory WHS/OHS legislation
TLIC2012 Ride courier/delivery motorcycle
Work may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted day or night typical weather conditions while at a customer's workplace or premises while at a depot or base
Customers may be: internal or external
Motorcycle handling procedures may include:
accelerating and braking starting a motorcycle steering and manoeuvring a motorcycle stopping and parking using defensive riding techniques
Pre-operational checks may include:
check of seat adjustment checking and topping up fluid levels checks of gearing, steering and brakes checks of operation of lights checks of tyre pressures visual check of motorcycle for operational capability
Minor routine repairs may include:
changing of tyres repair of tyre punctures replacement of blown globes in motorcycle lights
Hazards may include: animals and objects on road dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise oil on road uneven ground, steps, road surfaces vehicular traffic and pedestrians wet and iced roads
Personal protective equipment (PPE) may include:
helmet sun cream sunglasses
Hazardous or dangerous goods may include:
acids, alkalines or solvents explosives medical samples or supplies
Consultative processes may involve:
customers
Companion Volume Implementation Guide 209
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
local government authorities management other employees and supervisors other professional or technical staff union representatives
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction flooded sections of road holiday traffic road closures for special events such as marches, sporting
events, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information and documentation may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements HAZCHEM codes and dangerous/hazardous goods codes and
procedures induction documentation material safety data sheets motorcycle manufacturer instructions, specifications and
recommended riding and servicing procedures including pre-operational checks of motorcycle
operations manuals including quality assurance procedures state/territory licence requirements relevant to courier
motorcyclists state/territory road rules supplier and/or client instructions work health and safety (WHS)/occupational health and safety
(OHS) procedures workplace instructions and procedures for courier motorcyclists
including emergency procedures Applicable procedures and codes may include:
applicable dangerous/hazardous goods codes and legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority regulations
and licence requirements pertaining to the courier motorcyclists
Companion Volume Implementation Guide 210
relevant state/territory WHS/OHS legislation TLIC2025 Operate four wheel drive vehicle
Vehicles include: a range of trailers all terrain vehicles cars and utilities light trucks
Operations may be carried out in typical four wheel drive situations, including:
by day or night during emergency response in rugged terrain off-road conditions that can be smooth, rough,
uneven, slippery, boggy, sandy, steep or hilly on a steep slope on the open road typical weather conditions while at a client's workplace or worksite
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Considerations when driving may include:
adverse terrain adverse weather levels of emergency response operational characteristics of the type of four wheel drive vehicle traffic conditions traffic regulations warning devices workplace procedures
Traffic conditions to be taken into account when driving may include:
effects of weather on roads known peak periods and special community functions legal parking road surface/off-road terrain speed limits for operation traffic pattern and density visibility
Operational hazards may include:
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded road/terrain leaking fuel oil on road parked vehicles on the road pedestrians crossing the road steep slopes and rugged terrain wet and iced road/terrain windy or foggy sections of road/terrain
Companion Volume Implementation Guide 211
Workplace guidelines/procedures may include:
driving in adverse terrain driving in special environments emergency response driving policies and routines relating to wear and damage pre- and post-operation checks precautions and safeguards reporting routines standards of operation storage and usage of fuels and lubricants
Pre-start checks may include:
air cleaners air-conditioners battery water levels and electrolyte checks belts brake and transmission fluid levels brakes fuel, water, oil hydraulic lines and connections leads off-road safety equipment in line with manufacturer
recommendations tyres
Manufacturer specifications may include:
engine characteristics four wheel drive operation radius of turning circle safety procedures systems warning function
Installed devices may include:
ancillary systems indicator audible warning devices brake warning lights electrical charging hose oil pressure speedometer tachometer temperature gauge warning lights
Minor routine servicing may include:
changing of tyres door mirrors repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of broken coolant replacement of broken fan belt the replacement of blown globes in vehicle lights
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 212
Documentation/records may include:
emergency procedures state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable regulations, legislation and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to the class of four wheel drive vehicle
relevant state/territory WHS/OHS legislation TLIC2040 Provide wheelchair accessible taxi services to passengers with disabilities Pre-operational checks may include:
checking and topping up fluid levels checking brakes before moving vehicle checking compatibility of mobility devices and vehicle loading,
anchoring and carrying equipment checking operation of vehicle lights and indicators checking tyre pressure visual check of vehicle and ancillary equipment
Ancillary equipment may include:
hoists ramps
Workplace procedures may include:
company policies and procedures established workplace procedures
Passengers may have a range of disabilities which may involve:
congenital/acquired disability intellectual/physical disability permanent/temporary disability
Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:
different terrain and road surfaces in all weather conditions operations conducted during the day or night
TLIC2049 Operate heavy vehicle on unsealed roads
Unsealed road may include: a private road an open road dirt tracks formed unsealed roads remote areas workplace or worksite
Operation of a heavy vehicle on unsealed roads may be carried out in
by day or night in remote areas in typical weather conditions on a private road
Companion Volume Implementation Guide 213
typical road transport situations, including:
on dirt tracks on formed unsealed roads on the open road while at a client's workplace or worksite
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checks and top up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Hazards could include: animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel parked vehicles on the road pedestrians crossing the road slow moving vehicles wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction emergency situations such as bushfires, etc. flooded sections of road holiday traffic livestock movement road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory heavy vehicle driving licence/permit requirements
Companion Volume Implementation Guide 214
state/territory road rules vehicle manufacturer instructions, specifications and
recommended driving procedures including pre-operational checks of vehicle
vehicle work diaries or record book (where required) workplace driving instructions and procedures
Applicable regulations, legislation and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements pertaining to operating heavy vehicles on unsealed roads
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC2050 Operate a terminal tractor
Terminal tractor may include:
TUG terminal tractor prime mover
Operating a terminal tractor may be carried out in workplace situations, including:
by day or night in typical weather conditions on a private road while at a depot, base, wharf or warehouse while at a client's workplace or worksite
Vehicle handling procedures may include:
accelerating and braking eco driving hydraulic oil lift of turntable managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle
Pre-operational checks may include:
check operation of associated equipment checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures load and load restraints visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Eco driving may include: ancillary brakes
Companion Volume Implementation Guide 215
anticipating traffic flow to prevent driving at congested times brake management engine management gear selection not idling engine for extended periods when not in use using air-conditioning only when necessary
Associated equipment may include:
air hoses electrical leads hydraulic turntable lift controls
Operating hazards may include (examples only):
faulty brakes faulty steering mechanism on vehicle fire in vehicle foggy conditions lack of air lack of hydraulic fluid leaking fuel objects on surfaces oil on surfaces time of day or night wet and iced surfaces
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including pre-operational checks of vehicle
workplace driving instructions and procedures Applicable regulations, legislation and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to the class of vehicle
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3003 Drive medium rigid vehicle Type of vehicle includes: all medium rigid vehicles, for example any 2-axle rigid vehicle,
including truck and bus greater than 8 tonnes GVM Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions
Companion Volume Implementation Guide 216
while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and
company procedures enterprise procedures
Companion Volume Implementation Guide 217
the local terminology used, workplace procedures may include:
established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory medium rigid vehicle driving licence requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to medium rigid vehicles
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3004 Drive heavy rigid vehicle Type of vehicle includes: all heavy rigid vehicles, for example any rigid vehicle with 3 or
more axles, including trucks or buses, greater than 8 tonnes GVM Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights
Companion Volume Implementation Guide 218
replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards including power and service lines, buildings,
structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions
Factors that can cause traffic delays and diversions may include:
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades,
sporting events, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures quality assurance procedures relevant standards and certification requirements state/territory heavy rigid vehicle driving licence and permit
requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures
Companion Volume Implementation Guide 219
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements pertaining to heavy rigid vehicles
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3005 Drive heavy combination vehicle Type of vehicle includes: all heavy combination vehicles that may be driven on public and
private roads and worksites Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road
Companion Volume Implementation Guide 220
parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards including power and service lines, buildings,
structures, facilities, underground services, uneven or unstable ground and recently filled trenches, stationary and moving machinery and equipment, hazardous or dangerous materials, noise, light, energy sources, and obstructions
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades,
sporting events, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory heavy combination vehicle driving licence/permit
requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable procedures and codes may include:
legislation relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to heavy combination vehicles
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS)
TLIC3010 Pilot or escort oversized and/or overmassed loads Pilot and escort operations may be carried out in
on a private road on the open road
Companion Volume Implementation Guide 221
typical road transport situations, including:
operations conducted at day or night typical weather conditions
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators including
warning indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and
company procedures enterprise procedures
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the local terminology used, workplace procedures may include:
established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory pilot/escort permit/regulatory requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory oversized and overmassed permit
regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to piloting and escort functions
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3011 Transport passengers with disabilities Type of vehicle includes: cars and vehicles designed to transport passengers with
disabilities Transporting of passengers may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating the controls, instruments and indicators of the vehicle
and ancillary equipment positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road
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pedestrians crossing the road wet and iced roads windy sections of road
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle and ancillary equipment
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc flooded sections of road holiday traffic road closures for special events such as marches, parades,
sporting events, etc road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures manufacturer instructions, specifications and recommended
operating procedures for both vehicle and ancillary equipment, including pre-operational checks
state/territory driving licence requirements state/territory road rules vehicle log book or record book (where required) workplace instructions and procedures for the transport of
passengers with disabilities Applicable procedures and codes may include:
relevant anti-discrimination legislation relevant state/territory environmental protection legislation relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to the class of vehicle
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relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3035 Manage the operation of a tow truck Work may be conducted: by day or night
in a range of towing situations in a range of weather conditions
Required towing vehicle may include:
articulated drop-deck low loader tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne
capacity) tow truck with crane and cradle towing vehicle with a detachable self-loading tabletop trailer
Customers may be: car park operators local government authorities operators of expressways, freeways, tollways or tunnels owners and operators of equipment elevating work platforms,
forklifts, small load shifting equipment, etc. police and other emergency services personnel road traffic authorities vehicle owners
Towing situations may include:
abandoned vehicles carriage of equipment such as elevating work platforms, forklifts,
small load shifting equipment, etc. expressway breakdowns and accidents stolen cars tunnel breakdowns and accidents vehicle accidents vehicle breakdowns vehicles illegally parked in car parks vehicles illegally parked on clearways
Purpose of equipment checking and inspection is to ensure:
any identified faults or problems are rectified and/or reported as per company procedures prior to towing operations
it is free from damage and faults that may prejudice safety or limit operational capability
Minor routine repairs may include:
changing of tyres repair of tyre punctures repair or replacement of faulty towing equipment repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on tow truck fire in tow truck flooded sections of road foggy conditions
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leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Potential hazards that may occur in various towing situations may include:
contaminated blood at scene fire at the scene live electrical wires oil on vehicle trays (slippery surfaces) sharps that may be contaminated with transmittable diseases spilt or leaking fuel or dangerous or hazardous goods or
substances unsafe manual lifting procedures unsafe or damaged equipment unsafe procedures in the use of towing equipment vehicular traffic at the scene weather conditions
Hazard control strategies may include:
reporting the problem and carrying out repairs (depending on the level and extent of work required), or isolating and tagging the faulty equipment and advising appropriate personnel of the fault and need for repair or replacement
Depending on the organisation concerned workplace procedures may be called:
checking equipment and isolating, rectifying or reporting any defective equipment
cleaning of vehicles (including removal of oil from vehicle trays) correct manual lifting strategies deployment of safety equipment such as warning signs or witch's
hats following correct procedures in the event of spilt or leaking fuel
or dangerous or hazardous goods or substances in accordance with the Australian Dangerous Goods (ADG) Code
following correct safety procedures in the event of live fallen electrical wires at an accident scene
strategic positioning of towing vehicle use of appropriate personal protective equipment (PPE) use of flashing lights on vehicles use of safe procedures in the use of towing equipment using correct portable firefighting equipment to control a fire at
the scene
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Depending on the organisation concerned, operating procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing (raincoats and vests) portable fire extinguishers safety glasses safety headwear and footwear two-way radios
Communication at towing sites and in the work area may include:
email fax internet mobile phone oral, aural or signed communications radio frequency communications
Information and documents may include:
emergency procedures manufacturer specifications for towing vehicle, equipment and
tools material safety data sheets where applicable quality assurance standards relevant and certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies standard procedures and policies for the operating a tow truck state/territory road rules state/territory tow truck driver licence certification requirements tow truck manufacturer instructions, specifications and
recommended operating procedures, including preoperational checks of the tow truck and its equipment
workplace and client instructions workplace driving instructions and procedures for drivers of tow
trucks Applicable legislation, regulations and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory load restraint regulations relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements pertaining to the tow truck operations
relevant state/territory WHS/OHS legislation TLIC3036 Apply safe car driving behaviours Applicable regulations and legislation may include:
equal opportunity legislation in relevant state or territory legislation and related regulations applicable to driving and using
motor vehicles in relevant state or territory motor vehicle driver learner permit, driver licence requirements
and issue procedures applicable in relevant state or territory road transport law
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work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory
workplace relations legislation in relevant state or territory Characteristics of car driving instructors may include information in relation to:
age (within regulatory guidelines) diverse social and economic backgrounds and attitudes driving experience educational background and general knowledge effects of prior and current learning fluency in English gender individual learning styles
High level of driving competence is defined as:
ability to consistently carry out car driving tasks across a wide range of simple and complex situations and conditions, including different types of vehicles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration
Road positioning skills are: those skills that are required to maintain a safe legal position on the road when driving a vehicle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, U-turns, three-point turns and reverse parking
Communication may include:
non-verbal communication with other drivers and motorcycle riders e.g. gestures and nods
oral and aural reading and interpreting maps, street directories and GPS
navigation devices recognising and responding to road signs, traffic signals and
other authorised signalling systems recognising and responding to signals from other vehicles using own vehicle horn, indicators, brake lights and road
positioning written communication
Factors that affect learning progress may include:
causal attribution (explains that driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of driving situations effects of previous and current learning learner characteristics and attitudes optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of driving ability; and underestimation of accident risk)
resources, e.g. time, location, space, people and costs vehicle type
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Resources may include: dual control vehicle enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements
Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,
including motorcycles, light vehicles and heavy vehicles pedestrians
Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training
Driving may be undertaken in/at:
a range of vehicle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces time of day
Learning activities may include:
assessment with feedback coaching while driving combinations of the above demonstrations explanations mentoring problem solving self-paced learning
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of driving skills, knowledge and abilities standards and certification requirements
TLIC3037 Apply safe heavy vehicle driving behaviours Applicable regulations and legislation may include:
Road transport law, for example: o equal opportunity legislation in relevant state or territory o heavy vehicle driver learner permit, driver licence
requirements and issue procedures applicable in relevant state or territory
o legislation and related regulations applicable to driving and using heavy vehicles in relevant state or territory
o work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory
o workplace relations legislation in relevant state or territory
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Characteristics of heavy vehicle driving instructors may include information in relation to:
age (within regulatory guidelines) diverse social and economic backgrounds and attitudes driving experience educational background and general knowledge effects of prior and current learning fluency in English gender individual learning styles
High level of heavy vehicle driving competence is defined as:
ability to consistently carry out heavy vehicle driving tasks across a wide range of simple and complex situations and conditions, including different types of vehicles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration
Road positioning skills are: those skills that are required to maintain a safe legal position on the road when driving a vehicle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, and reversing
Communication may include:
non-verbal communication with other drivers and motorcycle riders e.g. gestures and nods
oral and aural reading and interpreting maps, street directories and GPS
navigation devices recognising and responding to road signs, traffic signals and
other authorised signalling systems recognising and responding to signals from other vehicles using own vehicle horn, indicators, brake lights and road
positioning written communication
Factors that affect learning progress may include:
causal attribution (explains that a driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of driving situations effects of previous and current learning learner characteristics and attitudes optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of driving ability; and underestimation of accident risk)
resources, e.g. time, location, space, people and costs vehicle type
Resources may include: dual control vehicle enterprise/industry operating procedures funding for training facilities, resources and staff location
Companion Volume Implementation Guide 230
personnel training materials and publications work health and safety (WHS)/occupational health and safety
(OHS) and other workplace resource requirements Road users may include: cyclists
drivers or riders of trams and trains, and motor vehicles, including motorcycles, light vehicles and heavy vehicles
pedestrians Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training
Driving may be undertaken in/at:
a range of heavy vehicle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces time of day
Learning activities may include:
assessment with feedback coaching while driving combinations of the above demonstrations explanations mentoring problem solving self-paced learning
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of driving skills, knowledge and abilities standards and certification requirements
TLIC3038 Apply safe motorcycle riding behaviours Applicable regulations and legislation may include:
road transport law, for example: o equal opportunity legislation in relevant state or territory o legislation and related regulations applicable to driving and
using motorcycles in relevant state or territory o motorcycle rider learner permit, rider licence requirements
and issue procedures applicable in relevant state or territory o work health and safety (WHS)/occupational health and safety
(OHS) legislation in relevant state or territory o workplace relations legislation in relevant state or territory
Characteristics of motorcycle riding instructors may include information in relation to:
age (within regulatory guidelines) diverse social and economic backgrounds and attitudes educational background and general knowledge effects of prior and current learning fluency in English gender
Companion Volume Implementation Guide 231
individual learning styles riding experience
High level of motorcycle riding competence is defined as:
ability to consistently carry out motorcycle riding tasks across a wide range of simple and complex situations and conditions, including different types of motorcycles, weather conditions, road conditions and diverse potential hazards. This also includes the management of attitude, motivation, fatigue, anger and concentration
Road positioning skills are: those skills that are required to maintain a safe legal position on the road when riding a motorcycle. This includes observation, speed management, decision making, hazard perception and response to hazards, buffering from other vehicles, maintaining space when making turns at intersections, maintaining space from other vehicles when stopped, or reducing speed and maintaining space requirements during manoeuvres, such as kerb-side stopping, hill starts, U-turns and reverse parking
Communication may include:
non-verbal communication with other riders/drivers e.g. gestures and nods
oral and aural reading and interpreting maps, street directories and GPS
navigation devices recognising and responding to road signs, traffic signals and
other authorised signalling systems recognising and responding to signals from other vehicles using own motorcycle horn, indicators, brake lights and road
positioning written communication
Factors that affect learning progress may include:
causal attribution (explains that rider's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of riding situations effects of previous and current learning learner characteristics and attitudes motorcycle type optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of riding ability; and underestimation of accident risk)
resources, e.g. time, location, space, people and costs Resources may include: enterprise/industry operating procedures
funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements
Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,
including motorcycles, light vehicles and heavy vehicles pedestrians
Companion Volume Implementation Guide 232
Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training
Riding may be undertaken in/at:
a range of motorcycle types a range of weather conditions a simulated environment controlled or open environments open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces time of day
Learning activities may include:
assessment with feedback coaching while riding combinations of the above demonstrations explanations mentoring problem solving self-paced learning
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures record of riding skills, knowledge and abilities standards and certification requirements
TLIC3042 Operate coach/bus Type of vehicle includes: all coaches and buses relevant to specific licence classifications
Operate a passenger coach/bus may be carried out in typical road transport situations pertaining to a coach/bus, including:
kerb side bus stops on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse within railway complexes within shopping centres within tourist attractions car parks
Special needs may include: frail and elderly persons mentally impaired persons school children temporarily physically impaired persons visually and hearing-impaired persons
Bus/coach associated equipment may include:
electronic doors manual doors ticket machines toilet units
Vehicle handling procedures may include:
accelerating and braking managing engine performance
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operating door opening and closing equipment operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures equipment such as jack, wheel brace, spare tyre exterior vehicle checks internal vehicle checks microphone operational trailers such as jockey wheel, coupling of trailer
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades,
sporting events, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
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Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
coach/bus manufacturer instructions, specifications and recommended driving procedures, including pre-operational checks of coach/bus
emergency procedures state/territory coach/bus driving licence requirements state/territory road rules vehicle log book or record book (where required) workplace driving instructions and procedures
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to coaches/buses
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3063 Operate vehicle carrying special loads Type of vehicle includes: all vehicles designed to carry special loads, for example concrete
agitator, livestock transporter, armoured car, tanker, refrigerated vehicle, waste vehicle, fresh produce vehicle, car carrier, container carrier, recovery vehicle
Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens
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replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Designated routes are: those that are determined by permit/regulatory requirements for a specific class of load such as explosives or dangerous goods
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc flooded sections of road holiday traffic road closures for special events such as marches, parades, etc road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
procedures/designated routes prescribed by the relevant authority for vehicles carrying the specific loads concerned
state/territory driving licence requirements state/territory road rules vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures for drivers of vehicles carrying the specific load concerned
Applicable procedures and codes may include:
Australian regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the Australian Explosives Code
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relevant regulations/permit requirements specific to the load being carried
relevant State/Territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements pertaining to the class of vehicle
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3064 Operate car carrier vehicle Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checking and topping up fluid levels checking:
o tyre pressures o operation of vehicle lights and indicators o brakes o coupling equipment
visual check of vehicle Hazards may include: animals and objects on road
faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel parked vehicles on the road pedestrians crossing the road slow moving vehicles wet and iced roads windy sections of road working from heights
Factors that can cause traffic delays and diversions may include:
bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement road closures for utility works, such as electricity, water,
sewerage, telecommunications and gas road damage
Companion Volume Implementation Guide 237
road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation and records may include:
emergency procedures state and territory heavy vehicle driving licence or permit
requirements state and territory road rules vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books, where required workplace driving instructions and procedures
Applicable procedures and codes may include:
relevant state and territory: o environmental protection legislation o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC3071 Operate an agitator Pre-operational checks may include:
checking and topping up fluid levels checking:
o tyre pressures o operation of vehicle lights and indicators o brakes o wheel nuts o barrel functions o emergency stops o radio functions
visual check of vehicle Communication includes: constant communication with:
o batcher o customers o relevant authority on site
Personal safety measures include:
correct use of safety rails and walkways hard hats hearing protection high visibility clothing manual-lifting techniques safety footwear safety glasses three points of contact when using ladders
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Concrete discharge methods include:
concrete pump kibble wheelbarrow
Ancillary equipment includes:
chute locks chutes hoses ladders remote control
Minor routine repairs may include:
changing tyres repairs to rear tail-light lens repairing tyre punctures replacing: blown globes in vehicle lights broken fan belts blown fuses door mirrors broken coolant hoses
Driving hazards may include:
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road worksite hazards, including:
o buildings, structures and facilities o energy sources o hazardous or dangerous materials o noise and light o obstructions o people on worksite o power and service lines o stationary and moving machinery and equipment o underground services o uneven or unstable ground and recently filled trenches
Factors that can cause traffic delays and diversions may include:
bridge heights bridge or tunnel damage building construction emergency situations, such as bushfires or building fires flooded sections of road holiday traffic road and load restrictions road closures for special events, such as for marches, parades
and sporting events
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road closures for utility works, such as electricity, water, sewerage, telecommunications and gas
road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation and records may include:
emergency procedures load sheets state and territory heavy combination vehicle driving licence or
permit requirements state and territory road rules vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diary or record book, where required workplace driving instructions and procedures
Applicable procedures and codes may include:
relevant state and territory: o environmental protection legislation o fatigue management regulations o permit regulations and requirements o road rules o roads and traffic authority driving regulations and licence
requirements pertaining to agitator vehicles o work health and safety (WHS)/occupational health and safety
(OHS) legislation TLIC3083 Operate a front lift mobile compaction/collection vehicle Equipment fitted to vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points
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manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents relating to state of operation fatigue documentation mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle
including: road and traffic rules work health and safety (WHS)/occupational health and safety
(OHS) and environmental legislation TLIC3084 Operate a lift on/lift off collection vehicle Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
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Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents relating to state of operation fatigue documentation mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle
including:
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road and traffic rules work health and safety (WHS)/occupational health and safety
(OHS) and environmental legislation TLIC3085 Operate a liquid waste collection vehicle Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit placarding (for dangerous goods) portable bunding spill kit vehicle emergency equipment
Equipment used to load/unload may include:
couplings e.g. camlocks flexible or rigid hoses gravity fed lines pressure pumps (fitted to vehicle or remotely) vacuum pumps (fitted to vehicle or remotely)
Loading and unloading sites may include:
council sites customer site depot private sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty gloves suitable for the product/task hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications
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road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
relevant state/territory procedures and codes for the vehicle including:
fatigue management regulations licensing rules mass management regulations permit requirements road and traffic rules water/sewerage authorities WHS/OHS and environmental legislation
Approved unload point may include:
collection vessel intermediate bulk container (IBC) other liquid waste tanker
TLIC3086 Operate a multi-lift collection vehicle Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
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Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle road and traffic rules work health and safety (WHS)/occupational health and safety
(OHS) and environmental legislation TLIC3087 Operate a rear loading mobile compaction/collection vehicle Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
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Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes in
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
fatigue management relations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle
including: road and traffic rules work health and safety (WHS)/occupational health and safety
(OHS) and environmental legislation TLIC3088 Operate a roll on/roll off collection vehicle
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Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather inefficient run planning holiday traffic livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents pertaining to state of operation fatigue documentation mass/work diary
Companion Volume Implementation Guide 247
TLIC3089 Operate a side loading mobile compaction/collection vehicle Equipment fitted to the vehicle may include:
emergency information holder emergency shutdown controls eyewash kit fire extinguishers first aid kit spill kit vehicle emergency equipment
Loading and unloading sites may include:
council sites customer site depot private sites waste, transfer or recycling sites
Personal safety measures may include:
conflict management techniques correct use of safety rails and walkways fitness for duty hearing protection high visibility clothing location of pinch points manual handling techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when accessing/egressing vehicle/body
Eco driving includes: braking efficiently ensuring transmission control not over-revving engine observing speed limits using auxiliary braking controls vehicle sympathy
Factors that may cause traffic delays and diversions include:
bridge or tunnel damage building construction emergency situations such as bushfires, flooding, changes to
weather holiday traffic inefficient run planning livestock movement road closures for utility works such as electricity, water, sewerage
or telecommunications road damage/road works traffic accidents vehicle breakdowns
Workplace procedures may include:
established manufacturer organisational regulatory/codes of practice
Documentation and records may include:
daily driver run sheet environmental documents relating to state of operation fatigue documentation
Companion Volume Implementation Guide 248
mass/work diary vehicle reporting documentation
Applicable procedures and codes may include:
fatigue management regulations licensing rules mass management regulations permit requirements relevant state/territory procedures and codes for the vehicle
including: road and traffic rules work health and safety (WHS)/occupational health and safety
(OHS) and environmental legislation TLIC4006 Drive multi-combination vehicle Type of vehicle includes: all multi-combination vehicles that may be driven on public and
private roads and worksites Driving may be carried out in typical road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using air brakes using defensive driving techniques
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of coupling equipment checks of operation of vehicle lights and indicators checks of tyre pressures visual check of vehicle
Minor routine repairs may include:
changing of tyres repair of tyre punctures repairs to rear tail-light lens replacement of blown fuse replacement of blown globes in vehicle lights replacement of broken coolant hose replacement of broken fan belt replacement of door mirrors
Driving hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle flooded sections of road foggy conditions
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leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Factors that can cause traffic delays and diversions may include (examples only):
bridge/tunnel damage building construction emergency situations such as bushfires, building fires, etc. flooded sections of road holiday traffic road closures for special events such as marches, parades, etc. road closures for utility works such as electricity, water,
sewerage, telecommunications, gas, etc. road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
emergency procedures state/territory multi-combination vehicle driving licence/permit
requirements state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
workplace driving instructions and procedures Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements pertaining to multi-combination vehicles
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC4068 Operate heavy recovery ancillary equipment Ancillary equipment includes:
air bags and cushions bog mat catch equipment chain saw chains cribbing crow bar cutting equipment
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fire extinguisher forklift hacksaw hand tools hydraulic jack lifting slings and strops pumps road train dolly shovel sledge hammer snatch block socket sets track mat wood saw
Personal safety measures may include:
correct use of safety rails and walkways hearing protection high visibility clothing manual-lifting techniques personal protective equipment (PPE) required for the product
class being transported safety footwear three points of contact when using ladders
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory procedures
Documentation and records may include:
dangerous goods licence dangerous goods paperwork emergency procedure guides or HB76 Handbook emergency procedures site inductions state and territory heavy vehicle driving licence or permit
requirements state and territory road rules transport emergency response plan (TERP) vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Applicable procedures and codes may include:
Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code
relevant state and territory: o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
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o work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC4069 Operate heavy recovery vehicle Heavy recovery vehicle would include:
appropriate licences and permits
Personal safety measures include:
high visibility clothing, long sleeves and trousers manual-lifting techniques observing pinch-points on heavy recovery vehicle personal protective equipment (PPE), including:
o hearing protection o gloves o hard hat o harness o particle masks o safety glasses o safety footwear
three points of contact when using ladders Safety equipment includes: fire extinguisher
first aid kit isolation switches mechanical lockouts spill kit
Eco driving includes: ensuring transmission control observing speed limits using auxiliary braking systems
Factors that can cause traffic delays and diversions may include:
bridge or tunnel damage building construction emergency situations, such as bushfires flooded sections of road holiday traffic livestock movement road closures for utility works, such as electricity, water,
sewerage and telecommunications road damage road works traffic accidents
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory procedures
Documentation and records may include:
daily vehicle inspection, repair requests and service record logs emergency procedures incident and hazard log job safety analysis (JSA) and work method statements pre-trip records site inductions
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state and territory heavy vehicle driving licence or permit requirements
state and territory road rules state and territory towing licences tow authority permits vehicle inductions vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Applicable procedures and codes may include:
heavy recovery vehicle industry guidelines relevant site entry compliance regulations relevant state and territory:
o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy recovery vehicles
o work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIC4070 Tow a disabled heavy vehicle Authorities include: ambulance
fire police relevant road authority
Disabled vehicles include: any registrable vehicle with a mechanical failure any road registered vehicle with a mechanical failure any vehicle as described in legislation
Classes of heavy vehicle include:
heavy combination heavy rigid light rigid medium rigid multi combination special circumstance vehicle
Personal safety measures include:
eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Emergency equipment includes:
emergency shutdown controls evacuation controls spill equipment
Documentation and records include:
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets transport emergency response plan (TERP)
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transport regulations as they apply to the enterprise, including local authority regulations and procedures
workplace policies and procedures Applicable legislative procedures and codes include:
relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o work health and safety (WHS)/occupational health and safety (OHS) legislation
Companion Volume Implementation Guide 254
D: Load Handling TLID0001 Load and unload vehicles carrying special loads Type of vehicle may include all vehicles designed to carry special loads, for example:
armoured car car carrier concrete agitator container carrier fresh produce vehicle livestock transporter recovery vehicle refrigerated vehicle tanker vehicle carry over dimensional load vehicle carrying dangerous goods or explosives waste vehicle
Loading and unloading operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Loads to be shifted may be: irregularly shaped labelled or unlabelled liquid loads motor bikes motor vehicles packaged or unpackaged palleted or unpalleted
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Loading operations may be carried out:
manually with the aid of lifting equipment and/or appliances
Depending on the type of organisation concerned and
company procedures enterprise procedures
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the local terminology used, workplace procedures may include:
established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
Australian Truck Drivers Manual award, enterprise bargaining agreement, other industrial
arrangements codes of practice including the Codes of Practice for Manual
Handling and the Industry Safety Code emergency procedures goods identification numbers and codes, including Australian
Dangerous Goods (ADG) Code and International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) National Load Restraint Guide quality assurance procedures relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian and international codes for transporting
explosives o Australian Marine Orders and the IMDG Code o Code of Practice for the Safe Transport of Radioactive
Substances o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o state/territory legislation covering the safe handling of
infectious substances relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation state/territory mass and loading regulations
Specialised cargo may include:
break bulk bulk cargo/freight bulk liquid container/s
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couriers within the logistics industry dangerous goods furniture livestock over dimension passengers refrigerated vehicle/mobile plant transport
TLID0002 Care for livestock in transit Livestock being cared for in transit may include any livestock able to be transported, such as:
cattle chickens goats horses pigs sheep
Customers may be: internal or external Operations may be conducted:
by day or night in a range of work environments and weather conditions
Work may be conducted in: a workplace, warehouse or depot at a client's workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces
Handling operations may be carried out both manually and with the aid of working dogs and livestock handling equipment, including:
cattle prods portable cattle yards restraining devices
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves safety footwear safety headwear
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
client instructions codes of practice including the Codes of Practice for Manual
Handling and the Industry Safety Code emergency procedures guidelines on livestock husbandry relevant to the care of
livestock during transit industry codes and government regulations for the care of
livestock during transit
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quality assurance procedures standards and certification requirements workplace documentation workplace procedures and policies for the care of livestock
during transit Applicable regulations and legislation may include:
Australian and state/territory regulations relevant to the care of livestock during transit
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations
TLID0003 Control lift and movement of crane Operations may be conducted:
by day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials and vehicular traffic
Customers may be: internal or external Mobile crane may be any slewing and non-slewing mobile crane involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
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Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions PPE site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Load movements may include:
hoisting luffing slewing telescoping boom
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: o workplace agreements and awards
WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to mobile cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID0004 Direct crane operations Cranes may include: cranes in use at transport, rail or shipping terminals or wharves
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Account may be taken of the following conditions in relation to operational safety (depending on the context of crane operations concerned):
degree of visibility obstacles organisational and statutory operating requirements other traffic ship/vehicle/rail movements site and nature of loads stacking area surface condition of the work area tidal movement weather conditions
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Communication in the work area may include:
electronic data interchange (EDI) email fax hand signals oral, aural or signed communications phone radio radio frequency systems
Personnel in work area may include:
contractors official representatives site visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to crane operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for crane and associated equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Companion Volume Implementation Guide 260
Applicable regulations and legislation may include:
Australian and international codes for transporting explosives Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o export/import/quarantine/bond requirements o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists
and winches relevant codes, regulations, and licence/permit requirements for
the operation of relevant categories of cranes relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLID0005 Monitor crane operations Cranes may include: cranes in use at transport, rail or shipping terminals or wharves Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Personnel in work area may include:
contractors official representatives site visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to crane operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
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award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for crane and associated equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international codes for transporting explosives Australian Dangerous Goods (ADG) Code Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including:
Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code
export/import/quarantine/bond requirements International Air Transport Association (IATA) Dangerous Goods
Regulations (DGR) licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists
and winches relevant codes, regulations, and licence/permit requirements for
the operation of relevant categories of cranes relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLID0006 Move materials mechanically using automated equipment The operations may be conducted:
by day or night in a range of typical weather conditions in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Mechanised equipment may include a range of goods and materials
automatic guided vehicle conveyor system high level order picker mechanised pallet mover
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handling equipment such as:
tow motors
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials moving and rotating equipment and vehicles
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
automated mechanical equipment safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and regulations relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations
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TLID0007 Operate specialised load shifting equipment Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions holds on ships limited or restricted spaces wet or dry surfaces
Equipment may include: bulldozers (both in transport and shipping terminals and in the holds of ships)
excavators front-end loaders (over 10 tonne) reach stackers straddle carriers straddle trucks
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards in the work area may include exposure to:
chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty gear/equipment/tools service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular
traffic Consultative processes may involve:
equipment manufacturers and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and
safety (WHS)/occupational health and safety (OHS) specialists workplace personnel including supervisors and managers
Communication in the work area may include:
bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone
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radio frequency communications Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume masks safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the operation of the
specialised load shifting equipment concerned Applicable regulations and legislation may include:
export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant codes, regulations and licence/permit requirements
pertaining to the operation of the specialised load shifting equipment concerned including the ADG Code (where applicable)
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLID0008 Shift loads using gantry and bridge equipment Work may be conducted: by day or night
in a range of work environments
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Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions limited or restricted spaces wet or dry surfaces
Cargo/freight may include: goods/containers with specialist requirements, including temperature controlled goods and dangerous goods
Range of equipment may include:
various types of bridge and gantry cranes
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Personnel in work area may include:
contractors official representatives site visitors workplace personnel
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
management other professional or technical staff staff members union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to the shifting of loads using gantry equipment
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
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award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) o Australian and international codes for transporting
explosives o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards including AS 1418 Cranes, hoists
and winches and AS 2550 Cranes, hoists and winches relevant codes and regulations for the shifting of
cargo/containers using gantry equipment relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLID0009 Shift loads using cranes Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Cargo/freight may include: goods/containers with specialist requirements, including temperature controlled goods and dangerous goods
Cranes may include: boom cranes in use at transport, rail or shipping terminals
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Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Personnel in work area may include:
contractors official representatives site visitors workplace personnel
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
management other professional or technical staff staff members union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to the shifting of loads using cranes
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions
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workplace procedures and policies Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting
explosives o Australian Dangerous Goods (ADG)Codes o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists
and winches relevant codes and regulations for the shifting of
cargo/containers using cranes relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLID0010 Shift loads using ship mounted crane Work may be conducted: by day or night
in a range of work environments Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Cargo/freight may include: dangerous goods goods/containers with specialist requirements temperature controlled goods
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Personnel in work area may include:
contractors official representatives site visitors workplace personnel
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
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management other professional or technical staff staff members union representatives
Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to shifting loads using cranes
Australian and international regulations and codes of practice for handling and transporting dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for handling and transporting dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o Australian and international codes for transporting
explosives export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant Australian Standards, including AS 2550 Cranes, hoists
and winches relevant codes and regulations for shifting cargo/containers
using cranes relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
Non-routine crane lifts may include:
heavy lifts lifts requiring specialised rigging requirements
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out of gauge lifts TLID0011 Use bulk transfer equipment (dry) Operations may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Dry bulk product to be transferred may require:
special precautions
Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Personal protective equipment (PPE) may include:
gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear
Exposure during work operations may be to:
corrosive chemicals movement of equipment, goods, vehicles solvents and adhesives toxic, explosive and other harmful substances
Regulatory controls and enterprise procedures may govern requirements for:
mass required controls storage transport volume
Relevant transfer systems may include:
augers conveyor ducted elevators mobile plant pipelines
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Companion Volume Implementation Guide 271
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of dry bulk
product Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) Australian regulations relevant to the transfer of dry bulk
product relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations
TLID1001 Shift materials safely using manual handling methods
The shifting operations may be conducted:
by day or night in a range of work environments
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Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: controlled or open environments exposed conditions restricted spaces
Materials to be shifted may include:
baggage items cleaning materials components and parts of vehicles and equipment such as tyres,
batteries, lifting gear, etc. equipment and tools goods large luggage items materials used in the course of work such as drums of fuel, raw
materials, packaging, etc.
Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials weight of items being handled
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
TLID1002 Shift a load using manually-operated equipment
The shifting operations may be conducted:
by day or night in a range of terrain, soil, vegetation in a range of work environments under all weather conditions
Customers may be: internal or external
Workplaces may comprise: large, medium or small worksites
Work may be conducted in: controlled or open environments exposed conditions restricted spaces
Materials to be shifted may include:
cleaning materials components and parts of vehicles and equipment such as tyres,
batteries, lifting gear, etc. equipment and tools goods materials used in the course of work such as drums of fuel, raw
materials, packaging, etc.
Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted
Companion Volume Implementation Guide 273
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Manually-operated equipment may include:
chain blocks chain blocks derricks electric manual handling equipment gins hand trolley incline planes pallet jack sheers slings straps
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Measuring aids and field machines may include:
block and tackle, pulleys gins, sheers, and derricks hand operated winches improvised methods such as Spanish windlass and par buckles jacks mechanical strapping equipment use of expedient materials such as materials obtained on the job
from resources available in the local environment
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures
Companion Volume Implementation Guide 274
goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
manually-operated load shifting equipment quality assurance procedures relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
dangerous goods and air freight regulations export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations
TLID2003 Handle dangerous goods/hazardous substances The dangerous goods may be handled in a range of work environments by day or night and may be:
for short-term storage for long-term storage in transit
Customers may be: internal or external Workplace environment may include:
materials and vehicular traffic movement of equipment movement of goods
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment emergency procedures, including response to spillage/leaks,
evacuation and firefighting hours of operations incident breakdown procedures noise restrictions segmentation procedures site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards may include: contamination of, or from, materials being handled dust/vapours fire or ignition hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Companion Volume Implementation Guide 275
Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff representatives of regulatory authorities with jurisdiction over
work health and safety (WHS)/occupational health and safety (OHS), dangerous goods and hazardous substances
suppliers, potential customers and existing clients Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Identification of goods may be from:
HAZCHEM interpretative advice manifests safety data sheets (SDS)/material safety data sheets (MSDS) packaging labels stock lists
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
breathing apparatus gloves mask and respirator protective clothing safety glasses safety headwear and footwear
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
current Australian Dangerous Goods (ADG) Code emergency procedures pertaining to dangerous goods and
hazardous substances goods and container identification goods identification numbers and codes HAZCHEM interpretative advice manifests, stock lists, packaging labels, bar codes, stock lists quality assurance procedures relevant legislation, codes, regulations and related
documentation concerning the handling of dangerous goods and hazardous substances
safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions
Companion Volume Implementation Guide 276
workplace procedures and policies concerning the handling of dangerous goods and hazardous substances
Applicable regulations and legislation may include:
all relevant Australian Standards current Australian and international regulations and codes of
practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives equal employment opportunity and affirmative action legislation equal opportunity legislation relevant Australian and state/territory regulations relating to the
handling of dangerous goods and hazardous substances relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations
Hazards may include (examples only):
damaged loads and pallets faulty brakes oil on operating surface other personnel in work area wet and iced operating surfaces workplace obstacles and other operational equipment and
vehicles Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protection equipment may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
ADG Code and safety data sheets (SDS)/material safety data sheets (MSDS)
Australian Standard 2359 Powered industrial trucks award, enterprise bargaining agreement, other industrial
arrangements emergency procedures goods identification numbers and codes, including IMDG
markings and HAZCHEM signs manifests, bar codes, picking slips, merchandise transfers, stock
requisitions, goods and container identification manufacturer specifications for forklift and associated
equipment
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operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts
Applicable procedures and codes may include:
relevant codes and standards, including Australian Standard 2359 Powered industrial trucks
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations pertaining to the operation of
forklifts relevant state/territory WHS/OHS legislation
TLID2004 Load and unload goods/cargo Maintenance may be carried out in typical road transport situations, including:
in confined spaces, exposed conditions and controlled or open environment
operations conducted at day or night typical weather conditions while at a client's workplace while in a depot, base or warehouse while in the vehicle on the road
Type of vehicle may include any commercial road transport vehicles including:
combination vehicles heavy vehicles light vehicles
Inspection may include: checks in accordance with a detailed inspection schedule routine checks of vehicle systems visual checks of vehicle
Routine checks may include:
air pressure in tyres battery brakes condition of tyres exhaust system lights oil levels suspension water levels
Environmental hazards may include:
defective or inappropriately adjusted exhaust systems inappropriate disposal of vehicle fluids in drains or sewerage
systems leaking oil and fuel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/records may include:
precautions and procedures to be adopted to protect the environment when inspecting, servicing and maintaining vehicles
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relevant state/territory roads and traffic authority vehicle maintenance regulations
vehicle manufacturer instructions, specifications and recommended procedures
work health and safety (WHS)/occupational health and safety (OHS) procedures to be followed when inspecting vehicles
workplace routine inspection procedures, checklists and instructions
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory roads and traffic authority vehicle
maintenance regulations and requirements relevant state/territory WHS/OHS legislation
TLID2010 Operate a forklift Types of forklift may include:
counterbalance trucks pallet trucks reach trucks
Operations may be carried out in typical forklift operational situations, including:
on a private road or worksite on the open road operations conducted at day or night typical weather conditions while at a workplace
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Loads to be shifted may require:
special precautions
Loads to be shifted may be: irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Forklift handling procedures may include:
accelerating and braking managing engine performance operating forklift controls, instruments and indicators positioning and stopping a forklift reversing a forklift starting a forklift steering and manoeuvring a forklift using defensive driving techniques
Companion Volume Implementation Guide 279
Pre-operational checks may include:
checking and topping up of fluid levels checks of brakes checks of operation of forklift lights and indicators checks of tyres visual check of forklift
Hazards may include (examples only):
damaged loads and pallets faulty brakes oil on operating surface other personnel in work area wet and iced operating surfaces workplace obstacles and other operational equipment and
vehicles Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protection equipment may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
Australian Dangerous Goods (ADG) Code and safety data sheets (SDS)/material safety data sheets (MSDS)
Australian Standard 2359 Powered industrial trucks award, enterprise bargaining agreement, other industrial
arrangements emergency procedures goods identification numbers and codes, including the
International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, picking slips, merchandise transfers, stock requisitions, goods and container identification
manufacturer specifications for forklift and associated equipment
operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts
Applicable procedures and codes may include:
relevant codes and standards, including Australian Standard 2359 Powered industrial trucks
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations pertaining to the operation of
forklifts relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
Companion Volume Implementation Guide 280
TLID2016 Load and unload explosive and dangerous goods Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: a workplace, warehouse or depot
at a client's workplace controlled or open environments exposed conditions in a vehicle on the road limited and restricted spaces
Goods/cargo to be loaded and unloaded may require:
special precautions for handling and stacking
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Communication in the work area may include:
electronic data interchange email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Loading operations may be carried out:
manually with the aid of lifting equipment and/or appliances
Load restraint procedures and equipment are:
as specified in mass and loading regulations and guidelines and current Australian Dangerous Goods (ADG) Code/Australian Explosives Code as applicable
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
Australian Truck Drivers Manual award, enterprise bargaining agreement, other industrial
arrangements emergency procedures goods identification numbers and codes, including current ADG
Code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
Companion Volume Implementation Guide 281
manifests, bar codes, goods and container identification/serial number
manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) National Load Restraint Guide quality assurance procedures relevant codes of practice, including the ADG Code, the
Australian Explosives Code, the Industry Safety Code, and Codes of Practice for Manual Handling
standards and certification requirements supplier and/or client instructions workplace procedures and policies for the loading and unloading
of vehicles Applicable regulations and legislation may include:
ADG Code Australian and international codes for transporting explosives Australian and international regulations and codes of practice for
the handling and transport of dangerous goods and hazardous substances, including: o Australian and state/territory mass and loading regulations o Australian Marine Orders and the IMDG Goods Code o Code of Practice for the Safe Transport of Radioactive
Substances o equal employment opportunity and affirmative action
legislation o equal opportunity legislation o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o relevant state/territory environmental protection legislation o relevant state/territory WHS/OHS legislation o state/territory legislation covering the safe handling of
infectious substances o workplace relations regulations
TLID2018 Handle furniture and effects Removal load may include: any household and workplace furniture and effects including
fridges, freezers, washing machines, bed ends, mattresses and bases, lamp shades, pendulum clocks, carpets, tables and chairs, television sets, stereo and audio equipment
Customers may be: internal or external Operations may be conducted:
by day or night in a range of work environments and weather conditions
Work may be conducted in: a workplace, warehouse or depot at a client's home/workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces
Furniture and effects to be handled may:
require special precautions
Companion Volume Implementation Guide 282
Hazards during the handling of furniture and effects may include:
accident in use of equipment being run over by load shifting equipment broken glass dangerous goods fire lifting injuries protruding features of furniture vehicle movement during furniture loading/unloading operations
Handling operations may be carried out:
manually with the aid of lifting equipment and/or appliance
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves safety footwear safety glasses
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
client instructions codes of practice including the Codes of Practice for Manual
Handling and the Industry Safety Code emergency procedures industry codes for furniture removal operations manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)
where relevant quality assurance procedures removals documentation standards and certification requirements workplace procedures and policies for the handling of furniture
and effects during a removal Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and associated regulations
relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation state/territory mass and loading regulations
TLID2019 Pack and unpack cartons during removal Items to be packed/unpacked during a removal may include, for example:
books crockery electrical/electronic equipment glassware household effects and furniture office effects and furniture
Customers may be: internal or external
Companion Volume Implementation Guide 283
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Work may be conducted in: a workplace, warehouse or depot at a client's home/workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces
Furniture and effects to be packed/unpacked may require:
special precautions
Hazards during the packing and unpacking of cartons may include:
broken glass/crockery dangerous goods fragile items heavy items
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves safety footwear safety glasses
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
client instructions codes of practice including the Codes of Practice for Manual
Handling and the Industry Safety Code emergency procedures industry codes for furniture removal operations quality assurance procedures removals documentation standards and certification requirements workplace procedures and policies for packing and unpacking of
cartons, including identifying, handling, wrapping and packing various types of items
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation TLID2022 Conduct weighbridge operations Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Companion Volume Implementation Guide 284
Weighbridge operations may be:
inclusive of a single operation involving the loading of vehicles and despatch functions
Weighbridge operation may be:
computerised electro/mechanical electronic
Vehicles may include articulated road vehicles trailers trucks wagons
Calibration and/or testing of equipment may be:
required prior to and during operations
Hazards in the work area may include exposure to:
chemicals and pesticides dangerous or hazardous substances electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Requirements for work may include:
authorities and permits breakdown procedures communications/recording equipment emergency procedures site restrictions and procedures use of safety and personal protective equipment (PPE)
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
drivers existing and potential customers/clients industrial relations and WHS/OHS specialists maintenance, professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used,
company procedures established or standard procedures organisational procedures
Companion Volume Implementation Guide 285
workplace procedures may include:
workplace procedures
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions for the operation of
weighbridge equipment safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions work health and safety (WHS)/occupational health and safety
(OHS) procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to weighbridge operations
traffic acts and road transport mass and loading regulations ADG Code and regulations pertaining to the storage and
handling of dangerous and hazardous goods relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation relevant Australian and international standards and certification
requirements workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation workers compensation regulations
TLID2029 Prepare articles for delivery Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Operations may be undertaken:
on or off base site
Specified inspection criteria for mail may include:
address details are complete correct postage is paid for the size, weight and type of article the packaging of articles is secure to prevent loss or damage of
contents during delivery Sorting criteria for mail may include:
address and delivery run the type of article or postage delivery paid the priority of delivery workplace procedures/practices
Companion Volume Implementation Guide 286
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunglasses and UV protection two-way radios
Consultative processes may involve:
clients industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Communication in the work area may include:
email fax fixed phone internet mobile phone oral, aural or signed communications radio
Information/documents may include:
Australian Dangerous Goods (ADG) Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions workplace procedures and policies for the preparation of mail for
delivery Applicable regulations and legislation may include:
ADG Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation
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relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence
requirements TLID2045 Operate specialised light load shifting equipment Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions holds on ships limited or restricted spaces wet or dry surfaces
Equipment may include: elevated work platforms front-end loaders (up to 10 tonne) light internal transfer vehicles skid steer loaders
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards in the work area may include exposure to:
chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty gear/equipment/tools service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular
traffic Consultative processes may involve:
equipment manufacturer and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and
safety (WHS)/occupational health and safety (OHS) specialists workplace personnel including supervisors and managers
Communication in the work area may include:
phone fax email internet electronic data interchange (EDI) radio frequency communications bar code readers
Companion Volume Implementation Guide 288
oral, aural or signed communications Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume masks safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
including the Australian Dangerous Goods (ADG) Code relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the operation of the
specialised light load shifting equipment concerned Applicable regulations and legislation may include:
export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements relevant codes, regulations and licence/permit requirements
pertaining to the operation of the specialised light load shifting equipment concerned including the ADG Code (where applicable)
relevant state/territory environmental protection legislation state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLID2047 Prepare cargo for transfer with slings Work may be conducted:
by day or night in a range of work environments
Customers may be: internal or external
Companion Volume Implementation Guide 289
Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions limited or restricted spaces wet or dry surfaces
Slinging gear may include: chains fibre ropes webbing slings wire ropes
Hazards in the work area may include exposure to:
chemicals and fumes contamination of, or from, materials being handled dangerous or hazardous substances dust/vapours faulty gear/equipment/tools service lines spills, leakages and ruptures stationary and moving machinery, goods, materials and vehicular
traffic Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
equipment manufacturer and suppliers other professional or technical staff site visitors and contractors union representatives, industrial relations and work health and
safety (WHS)/occupational health and safety (OHS) specialists workplace personnel including supervisors and managers
Communication in the work area may include:
bar code readers email fax internet oral, aural or signed communications phone radio frequency communications
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume masks safety glasses safety headwear and footwear two-way radios
Companion Volume Implementation Guide 290
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures equipment identification labels, bar codes and serial numbers goods identification numbers and codes manifests, bar codes, goods and container identification/serial
number manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS)
where applicable quality assurance procedures relevant Australian Standards and certification requirements
including Australian Standards on wire rope, chain and webbing slings
relevant legislation, regulations and related documentation including the Australian Dangerous Goods (ADG) Code (where applicable)
relevant WHS/OHS requirements and policies supplier and/or client instructions workplace procedures and policies for the preparation of cargo
for transfer with slings Applicable regulations and legislation may include:
export/import/quarantine/bond requirements licence, patent or copyright arrangements relevant Australian Standards and certification requirements,
including Australian Standard 2359 Powered industrial trucks relevant codes and regulations pertaining to the transfer of cargo
with slings relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLID3011 Conduct specialised forklift operations Types of forklift may include:
container-handling heavy forklifts counterbalance trucks pallet trucks reach trucks top frame vacuum
Specialised forklift operations may be carried
on a private road or worksite on the open road
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out in typical forklift operational situations, including:
operations conducted at day or night typical weather conditions while at a workplace
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Specialised forklift may be used to assist in a range of workplace tasks, including:
lifting and moving equipment loading and unloading vehicles stacking stock and goods stock/goods/container handling transporting materials and goods in a workplace
Work may be conducted in: controlled or open environments exposed conditions restricted spaces
Loads to be shifted may require:
special precautions
Specialised forklift operations may involve the use of a range of attachments and accessories, including:
bale carriers drum carriers high reaching hooks jibs pantograph paper clamps personnel carriers side lifters spikes tines
Loads to be shifted may be: containerised irregularly shaped labelled or unlabelled packaged or unpackaged palleted or unpalleted
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Forklift operational procedures may include:
accelerating and braking managing engine performance operating forklift controls, instruments and indicators positioning and stopping a forklift reversing a forklift starting a forklift (including pre-start checks) steering and manoeuvring a forklift using defensive driving techniques
Pre-operational checks may include but are not limited to:
checking and topping up of fluid levels checks of brakes checks of operation of forklift lights and indicators checks of tyres
Companion Volume Implementation Guide 292
visual checking of forklift and its associated accessories and equipment
Post-operational checks may include but are not limited to:
lowering all equipment parking in a safe place shutting down forklift visually checking for faults or damage
Hazards may include (examples only):
damaged loads and pallets faulty brakes oil on operating surface other personnel in work area wet and iced operating surfaces workplace obstacles and other operational equipment and
vehicles Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
Australian Standard 2359 Powered industrial trucks awards, enterprise bargaining agreements, other industrial
arrangements emergency procedures goods identification numbers and codes, including the
International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, picking slips, merchandise transfers, stock requisitions, goods and container identification
manufacturer specifications for forklift and associated accessories and equipment
safety data sheets (SDS)/material safety data sheets (MSDSs) operations and service record book or log quality assurance procedures regulatory requirements concerning the use of forklifts standards and certification requirements supplier and/or client instructions workplace procedures and policies for the operation of forklifts
Applicable procedures and codes may include:
relevant codes and standards, including Australian Standard 2359 Powered industrial trucks
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory k health and safety (WHS)/occupational
health and safety (OHS) legislation relevant state/territory regulations pertaining to the operation of
forklifts
Companion Volume Implementation Guide 293
TLID3015 Identify and label explosives and dangerous goods Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: a workplace, warehouse or depot
at a client's workplace controlled or open environments exposed conditions in a vehicle on the road restricted spaces
Goods/cargo to be identified and classified may:
require special precautions for handling and storage
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Australian Dangerous Goods Code and the Australian/International explosives codes
emergency procedures goods identification numbers, codes, markings and signs manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures standards and certification requirements supplier and/or client instructions
Companion Volume Implementation Guide 294
workplace procedures and policies for the loading and unloading of vehicles
Applicable regulations and legislation may include:
current Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting
explosives o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) equal employment and affirmative action legislation equal opportunity legislation relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation workplace relations regulations
TLID3023 Use specialised liquid bulk gas transfer equipment Operations may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Liquid bulk gas to be transferred may:
require special precautions
Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Personal protective equipment (PPE) may include:
gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear
Exposure during work operations may be to:
corrosive chemicals movement of equipment, goods, vehicles solvents and adhesives toxic, explosive and other harmful substances
Regulatory controls and enterprise procedures may govern requirements for:
mass required controls storage
Companion Volume Implementation Guide 295
transport volume
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Australian Dangerous Goods (ADG) Code, relevant Australian Standards and the Industry Safety Code
emergency procedures goods identification numbers and codes, including ADG Code
and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools quality assurance procedures relevant standards and certification requirements safety data sheets (SDS)/material safety data sheets (MSDS) Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of liquid bulk
gas
Companion Volume Implementation Guide 296
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives Australian and state/territory regulations related to the transfer
of liquid bulk gas relevant Australian Standards, including:
o AS 2809.1 Road tank vehicles for dangerous goods General requirements for all road tank vehicles
o AS 2809.2 Road tank vehicles for dangerous goods Road tank vehicles for flammable liquids
o AS 2931Selection and use of emergency procedure guides for the transport of dangerous goods
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations
TLID3024 Use specialised liquid bulk transfer equipment (gravity/pressurised) Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Liquid bulk product to be transferred may require:
special precautions
Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Personal protective equipment (PPE) may include:
gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear
Exposure during work operations may be to:
corrosive chemicals movement of equipment, goods, vehicles solvents and adhesives toxic, explosive and other harmful substances
Companion Volume Implementation Guide 297
Regulatory controls and enterprise procedures may govern requirements for:
mass required controls storage transport volume
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Australian Dangerous Goods (ADG) Code, relevant Australian Standards and the Industry Safety Code
emergency procedures goods identification numbers and codes, including ADG Code
and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions
Companion Volume Implementation Guide 298
workplace procedures and policies for the transfer of liquid bulk product
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian Marine Orders and the IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives Australian and state/territory regulations related to the transfer
of liquid bulk product relevant Australian Standards, including:
o AS 2809.1 Road tank vehicles for dangerous goods General requirements for all road tank vehicles
o AS 2809.2 Road tank vehicles for dangerous goods Road tank vehicles for flammable liquids
o AS 2931Selection and use of emergency procedure guides for the transport of dangerous goods
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations
TLID3027 Prepare for transport of dangerous goods Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Personal protective equipment (PPE) may include:
breathing apparatus gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear
Preparation of packaged dangerous goods for transport may:
require special precautions as specified by the manufacturer
Companion Volume Implementation Guide 299
Transport documentation may include:
descriptions for dangerous goods (i.e. proper shipping name, class and division number, packing group, subsidiary risk(s) if any)
Emergency Procedure Guide Initial Emergency Response Guide safety data sheets (SDS)/material safety data sheets (MSDS) UN or ID number
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Safety equipment on vehicle may include:
eye wash kit fire extinguishers portable warning devices
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
current Australian Dangerous Goods Code, relevant Australian Standards and international standards
emergency procedures goods identification numbers, codes and signs manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools manufacturer specifications, instructions and labelling advice for
the packaged dangerous goods, including safety data sheets (SDS)/material safety data sheets (MSDS)
quality assurance procedures
Companion Volume Implementation Guide 300
relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of product
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code Australian and state/territory regulations related to the carriage
of dangerous goods Australian Marine Orders and the International Maritime
Dangerous Goods Code current Australian and international regulations and codes of
practice for the handling and transport of dangerous goods and hazardous substances
equal employment opportunity and affirmative action legislation equal opportunity legislation International Air Transport Association (IATA) Dangerous Goods
by Air regulations relevant Australian and international standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations workplace relations regulations
TLID3031 Rig load Operations may be conducted:
day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Companion Volume Implementation Guide 301
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures lifting gear safety charts manufacturer specifications operations manuals including load charts and crane and rigging
manuals Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions workplace operating procedures and policies
Companion Volume Implementation Guide 302
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to mobile cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID3033 Operate a vehicle-mounted loading crane Operations may be conducted:
day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation
Companion Volume Implementation Guide 303
induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications for vehicle-mounted loading cranes operations manuals for vehicle-mounted loading cranes personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to vehicle-mounted loading cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID3035 Operate a boom type elevating work platform Operations may be conducted:
by day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external
Companion Volume Implementation Guide 304
Boom type elevating work platform may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Elevating platforms may include:
electrically operated equipment hydraulically operated equipment mechanically operated equipment
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 305
workplace procedures may include:
site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to the operation of boom type elevating work platforms
relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID3036 Lift and move load using a mobile crane Operations may be conducted:
by day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials and vehicular traffic
Customers may be: internal or external Mobile crane may be any slewing and non-slewing crane and may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines
Companion Volume Implementation Guide 306
stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications
Companion Volume Implementation Guide 307
operations manuals including load charts and crane and rigging manuals
personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to mobile cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID3046 Operate container side lifter A side lifter can be described as:
trailer mounted truck mounted
A container can be described as:
bulk tank shipping containers collapsible shipping containers dry shipping containers flat packs general shipping containers open top shipping containers reefers refrigerated shipping containers
Shipping container length/height can be described as:
2 containers double stacked for simultaneous loading/unloading 2 x 20 foot (6 metres) units coupled together for simultaneous
loading/unloading 8'6" standard height or 9'6" high cube units various single unit sizes from 20 foot (6 metres) through to 50
foot (15 metres) Ancillary equipment can be described as:
container locks independently powered hydraulic equipment remote control units spreader bars and locks stabiliser leg blocks warning devices and equipment
Lifting equipment could be: lifting chains lifting frames
Operation of a side lifter vehicle may be carried out in typical road logistic situations, including:
in remote areas on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite
TLID3048 Pack and unpack furniture and effects Items to be handled during a removal may include:
books crockery
Companion Volume Implementation Guide 308
electrical/electronic equipment glassware household effects and furniture office effects and furniture
Clients may be: external internal
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Hazardous items may include:
broken glass/crockery dangerous goods fragile items heavy items
Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
TLID3049 Pack and wrap furniture and effects for international removals Items to be packed and wrapped for international removal may include:
artworks books crockery electrical/electronic equipment glassware household effects and furniture office effects and furniture
Clients may be: external internal
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Materials may include: bubble wrap corrugated cardboard multi layered paper wadding papers of various thickness grades tar paper wax paper
Personal protective equipment (PPE) may include:
gloves high visibility vests safety footwear safety glasses
Equipment and tools may include:
Allen keys hammer nails screwdrivers spanners
Work may be conducted in: client’s home/workplace controlled or open environments exposed conditions restricted spaces vehicle on the road
Companion Volume Implementation Guide 309
workplace, warehouse or depot Furniture and effects to be packed and wrapped may require:
crating of items dismantling dismantling items for packing into cartons packing items into cartons special precautions wrapping dismantled items individually or collectively
Documentation may include:
consultant inventory customer inventory manifests
Hazards during packing and wrapping furniture and effects may include:
broken glass/crockery fragile items hazardous items heavy items
Appropriate personnel may include:
consultant operations manager/supervisor
TLID3050 Coordinate furniture removal Removal sites may include: commercial premises
domestic premises industrial premises
Customers may be: external internal
Operations may be conducted:
by day or night in a variety of weather conditions
Critical factors when parking a removal vehicle may include:
obstructions and hazards parking and traffic restrictions positioning of vehicle required permissions (customer, body corporate) suitability of driveway (e.g. to support vehicle weight)
Personal protective equipment (PPE) may include:
gloves high visibility vests safety footwear safety glasses
Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets
Requirements for access may include:
additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment
Companion Volume Implementation Guide 310
removal duration site restrictions and procedures site security arrangements
Loading plan may include: estimated time to complete loading loading sequence of furniture and effects positioning of load on vehicle
Consultative processes may involve:
customers management and other office personnel work health and safety (WHS)/occupational health and safety
(OHS) specialists other employees and supervisors other professional and technical staff and trades people union representatives
Special requirements may include:
dismantling items temporary removal of doors and fittings on site using of tradespersons such as electricians, carpenters, cabinet
makers Communications may include:
fixed and mobile phones, radio, fax, laptop computer/Internet oral/aural communications written communications, including completing and signing
documents Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Calculations may involve the basic use of a range of technology including:
calculator computer manual techniques
Documentation may include:
consultant appraisal report customer instructions emergency procedures incident reports job dockets job safety analysis job specifications and procedures manufacturer specifications quality assurance procedures risk assessment procedures site plan standards and certification requirements workplace operating procedures and policies
Applicable procedures and codes may include:
local council regulations and requirements relevant state/territory: environmental protection legislation and regulations roads and traffic authority vehicle driver licence requirements traffic acts and related regulations WHS/OHS legislation and regulations
Visual safety equipment may include:
barriers bollards
Companion Volume Implementation Guide 311
safety cones safety tape warning and advisory signs
Appropriate workplace personnel may include:
customer service supervisor/manager operations supervisor/manager
TLID3051 Segregate waste according to waste types Waste collection requirements typically include:
acceptable waste types collection times and schedule observing contamination requirements pick-up locations work health and safety (WHS)/occupational health and safety
(OHS) requirements Client may include: all forms of business enterprises in this context, including:
government agencies internal customers local governments and councils private and public companies residents and ratepayers
Segregation categories may include:
asbestos clinical/cytotoxic waste such as medical waste, dressings, sharps,
pharmaceutical products, anatomical waste commercial and industrial waste construction and demolition waste such as broken bricks,
concrete, plasterboard, glass, metals, soils, tiles, timbers general household waste/hard rubbish hazardous waste such as acid, caustic, grease trap waste, oily
rags, filters, coolants, oily sludges, septic waste, solvents, trade waste, paints, batteries, triple interception
manufactured products such as clothing and footwear organic and green waste such as fruit, vegetables, food, all
garden waste processed food and beverage waste such as food, beverages,
tobacco and liquor, used cooking oil quarantine waste such as airport and seaport amnesty bin waste,
wash water waste from international vessels and from cleaning of heavy vehicles
recyclable materials such as cardboard, plastic wrap, polystyrene, glass, metals, plastics, newspapers, magazines, phone books, boxes, cartons and packaging
sanitary waste Job requirement hazards and risks may include:
clinical/cytotoxic waste compaction equipment confined spaces contamination dust fire gases and fumes hazardous waste injuries resulting from manual handling and repetitive work
Companion Volume Implementation Guide 312
narrow driveways other vehicles and equipment overhanging signs pedestrians projectiles spark-producing equipment traffic unguarded conveyor belts weather
Equipment may include: barriers and warning signs compactors conveyors generators hand tools hoses load shifting equipment pumps sorting tables vacuums waste receptacles/areas
Organisational requirements may include information found in:
briefing papers job sheets letters memos operations manuals quality assurance documents tender and contract documents verbal or written instructions work procedures
Emergency and personal protective equipment (PPE) must include:
communications equipment eye protection such as goggles and protective glasses eyewash kit fire extinguishers first aid kit footwear gloves overalls and protective clothing
Emergency and personal protective equipment (PPE) may include:
breathing apparatus emergency procedure guides face shields or masks hard hats hearing protection safety data sheets (SDS)/material safety data sheets (MSDS) spill kit
Personal protective equipment (PPE) must be:
cleaned and fitted according to organisational requirements, manufacturer specifications and regulatory requirements
stored according to workplace policies used when required according to workplace policies
Companion Volume Implementation Guide 313
Hazards associated with waste may include:
all waste depending on the condition, environment and personal exposure
clinical/cytotoxic products chemicals contamination electrical wiring gases and fumes glass leaking receptacles oil, diesel and petrol sharp objects
Non-conforming waste may include:
hazardous or dangerous waste inferior quality and unacceptable waste streams
Waste characteristics may include:
amount of waste density level of contamination quality shape size volume weight
Labels may include:
date location sign-off by sorter type of waste waste source
Quality control may include: checklist environmental compliance inspection details such as date, time, location and process
compliance level non-conformances quality grading recycling compliance regulatory compliance sign-off by inspector
Sorting site may be located within:
composting facility landfill site materials recovery facility transfer station treatment site waste generator site
Cleaning may include: cleaning using products decontamination using products shovelling sweeping vacuuming water-hosing
TLID4032 Plan and conduct specialised lift
Companion Volume Implementation Guide 314
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external Mobile crane may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Specialised lifts may include:
barge work bridge beams clam shell drive-in movie screens large surface areas-pools lifting high value goods multiple crane lifts passing loads to other cranes pile driving recovery work specialised operations-drag lines tailing out of loads tilt-up panels tree removal and replacement turning loads over work involving work box duties
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists
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management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to specialised mobile crane operations
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relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLID4048 Top load a dangerous goods tanker Integrity of dangerous goods include:
checking: o caps o hatches o valves
Gross weight limitation of a tanker includes:
compliance with manufacturer safe fill levels and vehicle mass limits National Heavy Vehicle Accreditation Scheme (NHVAS)
requirements state and territory legislation
Product transfer equipment includes:
bonding devices brake interlock delivery hoses external piping and fittings overfill protection systems valves warning devices
Tanker classes include: B-Double combinations rigid vehicle road train combinations semi combinations truck and dog combinations
PPE and safety measures include:
chemical resistant gloves evacuation controls high visibility clothing and safety vest intrinsically safe, full cover protective clothing safety glasses safety headwear and footwear
Emergency equipment includes:
emergency shutdown controls eye wash equipment and safety showers fire extinguishers spill control equipment
Documentation and records include:
dangerous goods shipping documentation, in accordance with the current Australian Dangerous Goods (ADG) Code
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets transport emergency response plan (TERP) transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures
Applicable legislative procedures and codes include:
Australian code for the transport of dangerous goods by road or rail: the ADG Code
relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations
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o legislation o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o work health and safety (WHS)/occupational health and safety (OHS)
TLID4049 Bottom load a dangerous goods tanker Product transfer equipment includes:
bonding devices brake interlock delivery hoses external piping and fittings master switch pressure and ullage gauges pressure vessels scully systems valves warning devices
Tanker classes include: AB-Quad B-Double B-Triple
Personal safety measures include:
eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Emergency equipment includes:
emergency shutdown controls evacuation controls
Documentation and records include:
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets transport emergency response plan (TERP) transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures
Applicable legislative procedures and codes include:
Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code
relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o work health and safety (WHS)/occupational health and safety (OHS) legislation
TLID4050 Discharge a dangerous goods tanker
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Checks may include: fill point fittings hose to tank hoses hydrant sight glass for correct product colour leaks sight glass tumbler tumbler to sight glass vent area
Hazards may include: ignition sources product contact slips, trips and falls static electricity
Personal safety measures include:
eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
E: Communication and Calculation
TLIE0001 Apply effective stakeholder engagement
Stakeholders may include: Internal and external customers Suppliers of goods/cargo/services Internal employees Regulatory authorities
TLIE0002 Process workplace documentation
Processing of workplace documentation will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:
at a client's workplace in a vehicle on the road in a workplace, warehouse or depot in confined spaces, exposed conditions and controlled or open
environments
Types of documentation may include:
checklists diaries letters logs maintenance schedules workplace and on-road transport memos workplace forms and standard documents
Documentation and reporting systems will be:
as defined within workplace procedures
Documentation may be received from or sent to:
clients contractors
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managers official representatives other workplace personnel supervisors/team leaders union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation may include:
computer-based documents and forms email faxes hard copy
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Manual Handling Code of
Practice and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace documentation policies workplace procedures, forms, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and the Industry Safety Code
TLIE0003 Consolidate manifest documentation Consolidation of manifest documentation may be undertaken in:
the bulk handling, dangerous goods and freight forwarding sectors of the transport and distribution industry
Requirements for work may include:
authorities and permits communications equipment freight forwarding protocols and procedures hours of operation relevant regulations workplace operations
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Documentation may include:
invoices loading dockets orders type, capacity and compatibility of cargo weigh bridge tickets
Consultative processes may involve:
agents, suppliers, clients management other employees and supervisors other professional or technical staff relevant authorities and institutions work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
communications technology equipment, oral, aural or signed communications
competency standards and training materials emergency procedures manufacturer /client specifications, instructions operations manuals, job specifications and procedures and
induction documentation quality assurance procedures relevant Australian Standards, criteria and certification
requirements supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives Australian and international standards and certification
requirements regulations relevant to the transport of freight relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory WHS/OHS legislation
TLIE0004 Maintain freight records
Companion Volume Implementation Guide 321
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Freight includes all forms of freight. Some freight may involve:
special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances
Freight documentation may include a range of data provided on paper and in electronic form relating to freight movement, including:
authorised weighbridge certificates cartnotes/consignment notes dangerous goods certificates and declarations delivery noted internal documentation used for freight tracking list of contents special clearances
Freight tracking system includes:
manual and computer-based tracking systems
Hazards in the work area may include:
exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Consultative processes may involve:
drivers and agents industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Companion Volume Implementation Guide 322
Information/documents may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
codes of practice and regulations relevant to the receiving of goods
dangerous goods declarations and material safety data sheets (where applicable)
emergency procedures goods identification numbers and codes internal documentation used for freight tracking manifests, cartnotes, delivery notes, special clearances,
consignment notes, authorised weighbridge certificates, and special clearances
manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o Australian and international codes for transporting
explosives o Australian Dangerous Goods (ADG) Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) privacy legislation export/import/quarantine/bond requirements marine orders records relevant codes and regulations for the maintenance of freight relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIE0005 Undertake rigger/dogger and operators communications Operations may be conducted:
by day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external
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Mobile crane may be any slewing and non-slewing crane and may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Agreed signals/communications conforming to Australian Standards and codes of practice for load moving include signals for:
extend boom lower luff-boom up and down raise retract boom slew-left or right stop
Methods used to signal movement of the load may include:
hand signals in accordance with standards and codes of practice light signals in accordance with standards and codes of practice two-way radios/telephones in accordance with standards and
codes of practice verbal whistles/hooters in accordance with standards and codes of
practice Consultative processes may involve:
driver/rigger other employees and supervisors other professional or technical staff
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions other vehicles and personnel overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Requirements for access and/or lift may include:
a range of mobile cranes additional gear and equipment authorities and permits
Companion Volume Implementation Guide 324
communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: quality assurance procedures standards and certification requirements work health and safety (WHS)/occupational health and safety
(OHS) procedures workplace agreements and awards emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to mobile crane operations including dogging and rigging requirements
relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLIE1003 Participate in basic workplace communication Communication will be that involved in:
in a variety of work contexts in basic routine work functions may occur by day or night
Communication modes may include:
active listening basic recording of discussions group interaction
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participation in routine meetings in the workplace questioning to obtain information and/or clarify information and
understanding routine oral reporting routine written reporting
Communications may involve:
English-speaking persons multilingual staff persons with limited ability to communicate in English
Communication problems may include:
illegible writing or print incorrect assumption that message has been received and/or
correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communication channels use of non-standard vocabulary
Personnel in work area may include:
contractors managers official representatives supervisors/team leaders visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication may involve the basic use of a range of communication technology including:
electronic data interchange email fax internet phone radio
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice including the code of practice for
Manual Handling and the Industry Safety Code standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations
Companion Volume Implementation Guide 326
equal employment legislation and related policies relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and Industry Safety Codes
TLIE1005 Carry out basic workplace calculations
Calculations: may occur by day or night and in a variety of work contexts will be those involved in basic routine work functions
Calculations may involve: area length and distance money perimeter time volume weight
Mathematical operations may include:
addition division fractions multiplication percentages subtraction
Consultative processes may include:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
management other professional or technical staff staff members union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Calculations may involve the basic use of a range of technology including:
calculator computer manual techniques
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies
Companion Volume Implementation Guide 327
workplace procedures, checklists and instructions Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and Industry Safety Codes
TLIE2001 Present routine workplace information
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Workplace information to be prepared and presented may include:
routine reports, documentation and forms that are required to be completed to instructions, or proformas as part of routine job requirements
Reports/forms may be presented:
orally, in writing or via a computer
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment (PPE) needed in the work area may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Consultative processes may involve
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
management other professional or technical staff staff members union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 328
Information/documents may include:
Australian and international codes of practice and regulations relevant to workplace activities
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable)
award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures goods identification numbers and codes manifests, bar codes, and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable)
export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant codes and regulations for the transfer of cargo/freight relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIE2007 Use communication systems
Use of communication systems will include that required in routine operations and may occur by day or night and in a variety of work contexts, including:
at a client's workplace in a vehicle in a workplace, terminal, warehouse or depot in confined spaces, exposed conditions and controlled or open
environments on a train on a vessel on a worksite ship-to-shore/vehicle-to-base communications
Communication systems may include:
fixed phone systems mobile phone, both on person or hands-free public address systems on passenger vehicles, trains and aircraft radios including personal, hand-held or vehicle-mounted, CB,
UHF, VHF, SSB, marine signed communication using established industry protocols, such
as when hearing protection in use
Companion Volume Implementation Guide 329
Worksite communication may include:
active listening questioning to obtain information and/or clarify information and
understanding routine oral reporting two-way conversation
Communications may involve:
English-speaking persons multilingual staff persons with limited ability to communicate in English
Communication problems may include:
illegible writing or print incorrect assumption that message has been received and/or
correctly understood limited ability of others to communicate in English misunderstanding noisy environments or communications channels not following correct communication protocols and procedures use of non-standard vocabulary
Communication may be with:
base personnel local government authorities managers other drivers and workplace personnel other professional or technical staff passengers (where applicable) police and other emergency services personnel private and/or public sector security personnel security consultants supervisors/team leaders suppliers and clients
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
communication records emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications for communications equipment quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace communication procedures, protocols, checklists and
instructions including safety management systems/plans
Companion Volume Implementation Guide 330
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and Industry Safety Codes
TLIE2032 Assess removal Removal sites may include: commercial premises
domestic premises industrial premises
Clients may be: external internal
Operations may be conducted:
by day or night in a variety of weather conditions
Personal protective equipment (PPE) may include:
gloves high visibility vests safety footwear safety glasses
Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets
Requirements for access may include:
additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment (PPE) removal duration security arrangements at the site site restrictions and procedures
Consultative processes may involve:
clients management and other office personnel other employees and supervisors other professional and technical staff and trades people union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Special requirements may include:
considering items important to the client dismantling items items that are not to be removed
Companion Volume Implementation Guide 331
temporary removal of doors and fittings on site using tradespersons such as electricians, carpenters, cabinet
makers Communications may include:
fixed and mobile phones, radio, fax, laptop computer/Internet oral/aural communications written communications, including completing and signing
documents Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Calculations may involve the basic use of a range of technology including:
calculator computer manual techniques
Documentation may include:
client instructions consultant appraisal report emergency procedures job safety analysis job specifications and procedures manufacturer specifications quality assurance procedures site plan standards and certification requirements workplace operating procedures and policies
TLIE3002 Estimate/calculate mass, area and quantify dimensions Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Estimating/calculation tasks may include:
calculations and estimations of weights and dimensions of cargo and containers to be shifted, stored or lifted
carrying out calculations required to organise load(s) to match identified transport/storage limitations
estimating loads to be transported or placed in storage identifying mass, area and volume limitations of available
transport/storage systems Calculations may include mathematical operations of addition, subtraction, multiplication and division and may be carried out:
manually using appropriate tables and/or charts with the aid of a calculator with the aid of a computer
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives
Companion Volume Implementation Guide 332
other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio radio frequency systems
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to workplace activities including mass and loading regulations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes, goods and container identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant codes and regulations relevant to workplace activities
Companion Volume Implementation Guide 333
relevant state/territory WHS/OHS and environmental protection legislation
water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIE3004 Prepare workplace documents Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Documents and forms may include:
routine written reports on workplace activities, incidents, meeting outcomes, etc. It may also include the gathering of relevant information and the subsequent completion of the various forms and records falling within the occupational responsibility of the person concerned
Communication in the work area may include:
electronic data interchange (EDI) email fax internet phone radio written, oral, aural or signed communications
Hazards in the work area may include:
exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, customers and clients
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to workplace activities
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, other industrial arrangements
Companion Volume Implementation Guide 334
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
emergency procedures goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions
and bar codes manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances (where applicable)
codes and regulations relevant to workplace documents/forms being prepared
export/import/quarantine/bond requirements licence, patent or copyright arrangements marine orders relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIE3009 Use pilot and escort communication Operations may include: all pilot and escort vehicle operations Pilot and escort operations may be carried out in typical road transport situations, including:
at a client's workplace in confined spaces, exposed conditions and controlled or open
environment in the workplace, warehouse or depot on a private road on the open road operations conducted at day or night typical weather conditions
Communication equipment may include:
directional display boards flashing lights hazard lights headlights light battens radio satellite phone vehicle signage white gloves
Operational hazards may include (examples only):
animals and objects on road faulty brakes faulty steering mechanism on vehicle fire in vehicle
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flooded sections of road foggy conditions leaking fuel oil on road parked vehicles on the road pedestrians crossing the road wet and iced roads windy sections of road
Personnel to whom communication is directed include:
base personnel driver of overmassed and/or oversized vehicle emergency services management/supervisors other drivers on the road regulatory authorities
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
communication log book or record book (where required) emergency procedures state/territory pilot/escort permit/regulatory requirements state/territory road rules vehicle manufacturer instructions and specifications workplace communication instructions and procedures workplace procedures and policies
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory oversized and overmassed permit
regulations and requirements relevant state/territory road rules relevant state/territory roads and traffic authority driving
regulations and licence requirements pertaining to piloting and escort functions
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIE3010 Estimate furniture removal jobs Removal sites may include: commercial premises
domestic premises industrial premises local suburban, country, interstate, overseas
Customers may be: internal and external Operations may be conducted:
by day or night in a variety of weather conditions
Hazards may include: door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions
Companion Volume Implementation Guide 336
obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets
Requirements for access may include:
additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment (PPE) removal duration security arrangements at the site site restrictions and procedures
Consultative processes may involve:
customers management and other office personnel other employees and supervisors other professional and technical staff and tradespeople union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Special requirements may include:
dismantling of items temporary removal of doors and fittings on site the use of tradespersons such as electricians, carpenters, cabinet
makers, etc. Communications may include:
fixed and mobile phones, radio, fax, laptop computer/internet oral/aural communications written communications, including completing and signing
documents Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Calculations may involve the basic use of a range of technology including:
calculator computer manual techniques
Information/documentation may include:
customer instructions emergency procedures job estimate job safety analysis job specifications and procedures manufacturer specifications Operations Furniture Removalist Manual quality assurance procedures site plan standards and certification requirements WHS/OHS procedures and regulations workplace operating procedures and policies
Companion Volume Implementation Guide 337
Applicable procedures and codes may include:
relevant state/territory roads and traffic authority vehicle driver licence requirements
relevant state/territory traffic acts and related regulations relevant state/territory WHS/OHS legislation and regulations relevant state/territory environmental protection legislation and
regulations TLIE3016 Estimate/calculate load shifting requirements for a mobile crane Operations may be conducted:
by day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Customers may be: internal or external Mobile crane may be any slewing and non-slewing crane up to and including 20 tonne capacity and may be involved in work in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Calculations and estimations may relate to:
aspects of the lift as well as weights and dimensions of specific loads, cargo, containers to be shifted, stored or lifted. They may involve units of measurement for weight, linear measurement, number, mass, pressure, speed, volume and/or time
Calculations may be undertaken with:
use of calculators, computers or other mathematical aids
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Companion Volume Implementation Guide 338
Consultative processes may involve:
clients industrial relations and work health and safety (WHS)
occupational health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including workplace agreements and awards WHS/OHS procedures standards and certification requirements quality assurance procedures emergency procedures induction documentation job specifications and procedures manufacturer specifications operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory regulations and licence/permit
requirements pertaining to mobile cranes relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLIE3026 Carry out advanced calculations in the transport logistics industry
Companion Volume Implementation Guide 339
Calculations may involve: area length and distance perimeter time volume weight
Tools required may include: calculator computer numeric keypad
Four basic processes are: addition division multiplication subtraction
Symbols, diagrams and pictorial representations include:
air cushion gradients graphic representation within transport and logistics operations horizontal winch pull pie charts rolling recovery spreadsheets vertical winch pull
Working load limits include: air cushion force (leverage) required for rollover recovery horizontal winch pull vertical winch pull winch pull (leverage) required for recovery
Mathematical operations may include:
addition division estimation fractions multiplication percentages subtraction
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Calculations may involve the basic use of a range of technology, including:
calculator computer manual techniques
Information and documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer specifications material safety data sheets quality assurance procedures relevant codes of practice, including the National Standard for
Manual Handling and the Industry Safety Code
Companion Volume Implementation Guide 340
standards and certification requirements supplier and client instructions workplace policies workplace procedures, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes relevant federal, state and territory WHS/OHS legislation
TLIE3028 Complete a work diary in the road transport industry Processing of work diaries will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:
at a customer’s workplace in a vehicle on the road in a workplace, warehouse or depot in confined spaces, exposed conditions and controlled or open
environments
Documentation and reporting systems will be:
as defined within workplace procedures
Time periods include: records of the last 28 days of work and rest Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant federal, state and territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the National Standard for Manual Handling and Industry Safety Codes
TLIE4006 Collect, analyse and present workplace data and information Data collection, analysis and presentation will be:
that required for workplace operations may occur by day or night and in a variety of work contexts
Customers may be: internal or external Presentation modes may include:
completion of standard forms and checklists entry of collected/processed information into a computer group presentations using appropriate technology oral reports participation in workplace discussions routine written reporting written documentation
Presentations/communications may involve:
English-speaking persons multilingual staff persons with limited ability to communicate in English
Presentation/communication problems may include:
illegible writing or print incorrect assumption that information has been received and/or
correctly understood limited ability of others to communicate in English
Companion Volume Implementation Guide 341
misunderstanding noisy environments or communications channels use of non-standard vocabulary
Depending on workplace context, consultative processes may involve
clients contractors industrial relations managers official representatives other professional or technical staff police private and/or public sector security personnel security consultants supervisors/team leaders union representatives visitors work health and safety (WHS)/occupational health and safety
(OHS) specialists workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Presentation/communication may involve the use of a range of technology, including:
electronic data interchange email fax flip charts internet microphone and amplifier overhead or computer-controlled projector phone plain or electronic white board radio video player and monitor
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials emergency procedures goods identification numbers and codes HAZCHEM and dangerous/hazardous goods codes induction documentation job specifications legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications operations manuals quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS)
Companion Volume Implementation Guide 342
standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory standards and certification
requirements relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and the Industry Safety Code
TLIE4013 Apply workplace statistics The workplace environment may involve twenty-four hour operation and may include:
large, medium and/or small companies single and multi-site location
Services, products, risks, work systems and requirements may potentially:
vary across different sections of the workplace
Customer and supplier contact and coordination is:
a requirement of these operations
The key requirement of this unit is to:
interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel
Workplace applications of statistical data representations may include (examples only):
customer surveys fleet control inventory and stock levels monitoring work flow supplier and market analysis
Statistics may be generated from:
complex, dedicated computerised facilities machine generated information raw data
Personnel in work area may include:
customers and suppliers external authorities and agencies industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 343
Information/documentation may include:
guidelines relating to minimising risks to the environment and WHS/OHS requirements
legislation, regulations and related documentation quality assurance procedures relevant agreements, codes of practice including the Codes of
Practice for Manual Handling and the Industry Safety Code reports of accidents and incidents within regulatory
requirements and enterprise procedures workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace procedures, policies and instructions Applicable regulations and legislation may include:
environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice
TLIE4025 Prepare and process transport documentation for dangerous goods Processing workplace documentation will be that involved in routine work functions and may occur by day or night and in a variety of work contexts, including:
at a client’s workplace in a vehicle on the road in a workplace, refinery or depot in confined spaces, exposed conditions and controlled or open
environments
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory requirements
TLIE5020 Apply knowledge of freight forwarding documentation and permits International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
The range of documentation, forms and permits required for international freight forwarding is dependent upon a variety of factors including:
the mode of transport the nature of the goods the relationship and arrangements of the seller and buyer the requirements for import quarantine, health and customs
controls in applicable countries the routing and country of destination the sales contract the terms of documentary credits
International freight forwarding documentation and permits may include but are not limited to:
a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Forwarding Instructions (FFI) a Forwarders Warehouse Receipt (FWR) a House Air Waybill (HAWB) a House Bill of Lading (HBL) a Master Air Waybill (MAWB) a Negotiable Multimodal Transport Bill of Lading (FB/L)
Companion Volume Implementation Guide 344
a Non-negotiable Multimodal Transport Waybill (FWB) a Shippers Declaration for the Transport of Dangerous Goods
(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) bills of lading, waybills or consignment notes cargo manifests commercial invoices with an Incoterm and extra details to ensure
proper passage and clearance consular documents container lists delivery notes fumigation or other treatment certificates for shipments
containing wood or other materials of plant origin health and phytosanitary certificates inspection certificates and reports insurance certificates insurance claim forms insurance policies Multimodal Transport Bill of Lading (MTB/L) origin certificates packing declarations regarding wood and other materials of
plant origin packing lists pre-advice and pre-alert documents quality analysis or weight/measurement certificates sales contracts standard International Federation of Freight Forwarders
Associations (FIATA) forms and documentation such as: veterinary certificates for materials of biological origin which are
for human consumption Information and communication technology systems may include but are not limited to:
barcoding systems broadband internet systems including ADSL, dedicated
broadband lines and wireless systems data storage and management systems E-commerce security systems EDI for Administration of Commerce (EDIFACT) electronic data interchange (EDI) Electronic Freight Forwarding Management Systems (FFMS) Electronic Transportation Management System (TMS) Electronic Warehouse Management Systems (WMS) Internet and web-based technology IP-based telecommunications systems Local Area Networks (LANs) Radio Frequency Identification (RFID) systems used in
warehouses and logistics facilities Value-added Network (VAN) Wireless Area Networks (WANS)
Communications systems may involve:
EDI email
Companion Volume Implementation Guide 345
face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Consultative processes may involve:
a global network of international and domestic agents, regulatory authorities, carriers, suppliers, and other freight forwarding contacts
customers freight forwarding specialists in areas such as dangerous goods,
special cargoes etc. management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Operational information / documents may include but are not limited to:
applicable standard international freight forwarding forms and documents
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards, criteria and certification requirements
customers' instructions and transport requirements data obtained through information and communications
technology equipment and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and
procedures freight forwarding competency standards and training materials manifests, bar codes, goods and container identification operations manuals, job specifications and procedures and
induction documentation summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Companion Volume Implementation Guide 346
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and
financial transactions
Companion Volume Implementation Guide 347
F: Safety Management
TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
For all conditions relating to the Chain of Responsibility, please refer the National Heavy Vehicle Regulator (NHVR) www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility
TLIF0014 Monitor the safety of transport activities (Chain of Responsibility)
For all conditions relating to the Chain of Responsibility, please refer the National Heavy Vehicle Regulator (NHVR) www.nhvr.gov.au/safety-accreditation-compliance/chain-of-responsibility
TLIF0004 Work effectively in a train-driving environment
No additional guidelines for this unit
TLIF0005 Apply a fatigue risk management system
This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) fatigue management accreditation. Registered Training Organisations (RTOs) MUST be approved by NHVR to deliver and assess this Unit of Competency for accreditation purposes. Contact NHVR first, regarding this approval process.
Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law WHS covers OHS When work health and safety (WHS) is referred to, it incorporates
occupational health and safety (OHS) Definition of Fatigue Risk Management System
This is an approved risk management system under the NHVR accreditation. It incorporates policies, procedures and forms
Definition of base location The base of the driver of a heavy vehicle, in relation to particular work: (a) is the place from which the driver normally does the work; but (b) is, for the purposes of Chapter 6, the garage address of the vehicle if:
(i) the vehicle is a fatigue-regulated heavy vehicle; and (ii) the driver is required under Part 6.4, in relation to that particular work, to keep a work diary and to record the location of the driver’s base in the work diary, and has not done so
Proof of identity of the person doing the online assessment must be confirmed
If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment’
Definition of lifestyle and wellbeing
Lifestyle is the way in which a person lives Wellbeing is not just the absence of disease or illness. It is a
complex combination of a person's physical, mental, emotional and social health factors
Definition of counting time’ When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted
Companion Volume Implementation Guide 348
This applies for all counting time including local area work Work time must be counted in 15-minute periods A period of work time of less than 15 minutes counts as 15
minutes work time. For example:
o A period of working for 14 minutes counts as 15 minutes work time
o A period of working for 17 minutes counts as 30 minutes work time
o A period of working for 53 minutes’ counts as 1-hour work time
o Rest time must be counted in blocks of time of no less than 15 minutes
Work diary/electronic work diary (EWD)
Reference to a work diary in relation to the driver of a fatigue-regulated heavy vehicle is a reference to the following:
a) if the driver has used only 1 or more written work diaries in the last 28 days:
(i) the written work diary the driver is currently using; and (ii) any filled-up written work diary the driver has used during the last 28 days
(b) if the driver has used only 1 or more electronic work diaries (EWDs) in the last 28 days, information in each electronic work diary (EWD) relating to any period during the last 28 days; [s 293] Heavy Vehicle National Law (Queensland) Chapter 6 Vehicle operations—driver fatigue Part 6.4 Requirements about record keeping current as at 6 February 2016 Authorised by the Parliamentary Counsel (c) if the driver has used a combination of 1 or more written work diaries and 1 or more EWDs in the last 28 days:
(i) each of the written work diaries the driver is using or has used during the last 28 days; and (ii) the information in each of the EWDs the driver is using or has used during the last 28 days that relates to any period during the last 28 days
EWD, in relation to a fatigue-regulated heavy vehicle, means all or part of an approved electronic recording system that is fitted to or used in relation to the vehicle to record information a driver of the vehicle is required by this Law to record in a work diary for the purposes of this Law. entry, in a work record, means anything written or otherwise recorded in the work record
TLIF0006 Administer a fatigue risk management system
This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) fatigue management accreditation. Registered Training Organisations (RTOs) MUST be approved by NHVR to deliver and assess this Unit of Competency for accreditation purposes. Contact NHVR first, regarding this approval process.
Companion Volume Implementation Guide 349
Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law Scheduler, Supervisor, Manager
The term used to describe the role that schedules and manages heavy vehicle drivers
WHS covers OHS When work health and safety (WHS) is referred to, it incorporates occupational health and safety (OHS)
Definition of Fatigue Risk Management System
This is an approved risk management system under the NHVR accreditation. It incorporates policies, procedures and forms
Definition of base location The base of the driver of a heavy vehicle, in relation to particular work: (a) is the place from which the driver normally does the work; but (b) is, for the purposes of Chapter 6, the garage address of the vehicle if:
(i) the vehicle is a fatigue-regulated heavy vehicle; and (ii) the driver is required under Part 6.4, in relation to that particular work, to keep a work diary and to record the location of the driver’s base in the work diary, and has not done so
Proof of identity of the person doing the online assessment must be confirmed
If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment
Definition of lifestyle and wellbeing
Lifestyle is the way in which a person lives Wellbeing is not just the absence of disease or illness. It is a
complex combination of a person's physical, mental, emotional and social health factors
Definition of counting time’ When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted
This applies for all counting time including local area work Work time must be counted in 15-minute periods A period of work time of less than 15 minutes counts as 15
minutes work time. For example: o A period of working for 14 minutes counts as 15 minutes
work time o A period of working for 17 minutes counts as 30 minutes
work time o A period of working for 53 minutes counts as 1-hour work
time o Rest time must be counted in blocks of time of no less than
15 minutes TLIF0007 Manage a fatigue risk management system
This Unit of Competency is currently cited as meeting part of the requirements for obtaining National Heavy Vehicle Regulator (NHVR) Fatigue Management accreditation. Registered Training
Companion Volume Implementation Guide 350
Organisations (RTOs) MUST be approved by NHVR to deliver and assess this unit for accreditation purposes. Contact NHVR first, regarding this approval process.
Definition of NHVR National Heavy Vehicle Regulator Definition of HVNL Heavy Vehicle National Law Road transport business owners and agents of heavy vehicle drivers
The term used to describe the role in the enterprise that has ‘Direct Carriage’ over all operations
WHS covers OHS When work health and safety (WHS) is referred to, it incorporates occupational health and safety (OHS).
Definition of Fatigue Risk Management System
This is an approved risk management system under the NHVR accreditation. It incorporates policies, procedures and forms
Definition of base location The base of the driver of a heavy vehicle, in relation to particular work: (a) is the place from which the driver normally does the work; but (b) is, for the purposes of Chapter 6, the garage address of the vehicle if:
(i) the vehicle is a fatigue-regulated heavy vehicle; and (ii) the driver is required under Part 6.4, in relation to that particular work, to keep a work diary and to record the location of the driver’s base in the work diary, and has not done so
Proof of identity of the person doing the online assessment must be confirmed
If the assessment of this Unit of Competency is completed online, evidence will be required when applying for Fatigue Management Accreditation, to satisfy the Regulator that the person being deemed competent was the person undertaking the final assessment
Definition of lifestyle and wellbeing
Lifestyle is the way in which a person lives Wellbeing is not just the absence of disease or illness. It is a
complex combination of a person's physical, mental, emotional and social health factors
Definition of counting time When counting work time or rest time spent by the driver of a fatigue-regulated heavy vehicle, the work time or rest time spent by the driver in any participating jurisdiction must be counted
This applies for all counting time including local area work Work time must be counted in 15-minute periods A period of work time of less than 15 minutes counts as 15
minutes work time. For example: o A period of working for 14 minutes counts as 15 minutes
work time o A period of working for 17 minutes counts as 30 minutes
work time o A period of working for 53 minutes counts as 1-hour work
time o Rest time must be counted in blocks of time of no less than
15 minutes
Companion Volume Implementation Guide 351
TLIF0010 Identify factors to reduce road harm
Other road users may include:
cyclists and skaters farm vehicles heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways
Motor vehicles may include: cars electric pedal cycle motorcycle trucks
Road markings may include:
on-road markings e.g. lines
Traffic control devices may include:
advisory: o speed signs o road condition alerts
regulatory (black and white): o traffic lights/signals o temporary traffic lights o road signs o speed signs o variable message boards o variable speed signs o police/traffic control person
warning (yellow): o pedestrian signs o yellow and black signs
Environmental factors may include:
dust ice mud rain rocks sand snow water on road
Passive safety features of the road network may include:
breakaway poles culvert (1m sealed) decoy road work vehicles frangible poles safety rails/barriers separated dual carriage lanes water barriers
Active safety features of the road network may include:
audible run-off road strip electronic lane advice electronic speed signs guide posts
Companion Volume Implementation Guide 352
lane markings radio announcements road surface roundabouts traffic lights
TLIF0011 Identify interactions with other road users
Other road users may include:
cyclists and skaters farm vehicles heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory road rules relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation Potential risks may include: economic impact
emotional reaction financial effect legal repercussions physical injury social repercussions
TLIF0012 Implement and coordinate accident-emergency procedures
Work may be conducted: by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Action to be taken in the event of an accident-emergency may include:
alerting relevant organisational personnel and emergency services
assessing the nature and extent of the emergency identifying and following established emergency procedures isolating and coordinating safety of the scene recording relevant information and reporting on
accident/emergency situation in accordance with regulatory and workplace requirements
rendering assistance and first aid Emergency equipment may include:
fire blanket fire extinguishers fire hose first aid kit resuscitation equipment
Companion Volume Implementation Guide 353
Hazards in the work area may include:
accidents involving chemicals, toxic substances and other harmful substances
accidents involving equipment and vehicles explosion and/or fire exposure to chemicals exposure to dangerous or hazardous substances movements of equipment, goods and materials personal accidents including lifting injuries violent incidents such as armed robberies waste management and disposal
Consultative processes may include:
contractors designated workplace emergency officers emergency services personnel including ambulance, police, fire
services, etc. industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists official representatives other professional or technical staff site visitors union representatives workplace personnel and management
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Personal protective equipment (PPE) may include:
breathing apparatus gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Australian Dangerous Goods (ADG) Code
first aid instructions and procedures International Maritime Dangerous Goods (IMDG) code markings,
HAZCHEM codes and where applicable emergency information panels
manifests, bar codes, goods and container identification goods identification numbers and codes
Companion Volume Implementation Guide 354
manufacturer instructions concerning the use and servicing of equipment
quality assurance procedures relevant Australian Standards and certification requirements relevant legislation, regulations and related documentation
related to emergency response situations safety data sheets (SDS)/material safety data sheets (MSDS) supplier and/or client advice on the hazards involved with goods
or cargo workplace emergency/fire/accident procedures workplace procedures for the use of emergency equipment and
personal protection equipment Applicable regulations and legislation may include:
dangerous goods and hazardous goods regulations emergency procedures regulations relevant Australian Standards and certification including
Australian Standard AS 2865 Safe working in a confined space relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations
TLIF0013 Manage the impact of human capabilities/limitations on human performance in a rail environment
Definition of human factors is:
the scientific discipline that is concerned with the application of information about human characteristics, capacities, and limitations to the design of tasks, equipment and work environments
Workplace environment may include:
classroom environment rail workplace training facilities place where rail safety work is carried out, and includes any place
where a rail safety worker goes, or is likely to be, while doing safety critical tasks
TLIF0015 Recognise the impact of human capabilities/limitations on human performance in a rail environment
Definition of human factors is:
the scientific discipline that is concerned with the application of information about human characteristics, capacities, and limitations to the design of tasks, equipment and work environments
Workplace environment may include:
classroom environment rail workplace training facilities place where rail safety work is carried out, and includes any place
where a rail safety worker goes, or is likely to be, while doing safety critical tasks
TLIF0077 Demonstrate knowledge of risk factors and consequences in interacting with other road users Other road users may include:
cyclists and skaters farm vehicles
Companion Volume Implementation Guide 355
heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways
High-risk behaviours may include:
alcohol distraction drugs fatigue hoon behaviour inattention speed (high speed or inappropriate for circumstances)
Potential risk may include: economic impact emotional reaction financial effect legal repercussions physical injury social repercussions
Regulatory bodies may include:
relevant state/territory roads and traffic authority
Regulation and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory permit regulations and requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation TLIF0078 Recognise motor vehicle road crash risks and post-crash actions
Common types of motor vehicle crashes may include:
head on collision pedestrian collision rear end collision right turn in front of oncoming traffic run off road on curve collision run off road on straight collision side impact collision/adjacent direction collision
Common causes of motor vehicle crashes may include:
head on collision: o impatience o not detecting hazards early enough o not judging speed or distance correctly when overtaking
pedestrian collision: o encountering intoxicated or unpredictable pedestrians o pedestrians not judging the amount of time it takes a vehicle to
stop rear end collision:
o not leaving enough distance between vehicles o travelling too fast o right turn in front of oncoming traffic: o not judging speed accurately
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run off road on straight collision: o inexperience resulting in over steering or misjudging distances o travelling too fast for the conditions
side impact collision/adjacent direction collision: o not sufficiently judging the gap in the traffic o overconfidence in driving ability o poor or insufficient scanning of the driving environment
Human, environmental and vehicular factors may include:
environmental: o animals o architectural obstacle o geographical obstacle o road debris o road surface (gravel/sealed)
human: o alcohol o distraction o drugs o fatigue o inattention o speed
vehicular factors - mechanical failure/vehicle defects: o brakes o tyres
TLIF0079 Select a safe vehicle
Other road users may include:
cyclists and skaters farm vehicles heavy commercial vehicles mobility scooters other drivers passengers pedestrians segways
Safety features may include:
lighting: o daytime running lights o driving lights o fog lamps o hazard light activation in severe crash o headlights on warning/automatic
vehicle: o ABS brakes o adjustable driver's seat (multifunction) o adjustable head restraint o adjustable lumbar support o adjustable steering column o air conditioning/climate control o alcohol/drug interlock o anti-fogging (heated) external mirrors
Companion Volume Implementation Guide 357
o anti-submarining seat design o auto-dimming rear view mirror o automatic transmission o automatic wipers o bonnet airbag for pedestrian protection o cargo barrier o child seat integrated o conspicuous vehicle body colour o cooled/heated driver's seat o crash recorder o cruise control o driver airbag o engine immobiliser o external mirrors electrical adjustment o front passenger airbag o fuel and engine cut-off (severe crash) o harness seat belt for adults o head protection padding o head rest for rear outboard seats o head restraints for all rear seats o headway radar for closing speeds o helmets/head bands for occupants o high transmittance glazing o improved foot protection o independent rear suspension o inflatable seat belt o intelligent speed adaption o knee bolster/padding o laminated or shatter-proof glazing for all windows o load restraint devices (tethers) o mayday distress call in severe crash o mobile phone available in event of accident o navigation system (GPS) o pedestrian friendly vehicle front o power steering o run flat tyres o seat belt buckle mounted on seat o seat belt centre rear-point o seat belt d-ring height adjustable o seat belt interlock o seat belt load limiters front o seat belt load limiters rear o seat belt pre-tensioner front o seat belt pre-tensioners rear o seat belt webbing grabbers front o seat belt webbing grabbers rear o side airbag - front head-protecting (curtain) o side airbag - front seat thorax o side airbag rear head-protecting o side airbag rear thorax
Companion Volume Implementation Guide 358
o smart airbag o speed alarm o speed sensitive intermittent wipers o top speed limiter o traction control o tyre pressure monitoring
Vehicle fluid may include: air conditioner battery brake fluid engine fuel radiator coolant radiator/cooling system transmission fluid windscreen water
Passive safety features of motor vehicles may include:
air conditioning airbags (front/side/curtain) automatic transmission cargo barrier cruise control daytime running lights frontal impact protection head restraints mirrors over-speed warning devices seat belts seats steering wheel
Active safety features of motor vehicles may include:
Anti-lock Braking System (ABS) Electronic Brake Assist (EBA) Electronic Brake force Distribution (EBD) Electronic Stability Control (ESC) tyres
TLIF1001 Follow work health and safety procedures
The shifting operations may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Workplace hazards may include:
a range of storage areas broken and damaged equipment chemicals and other harmful substances damaged packing material and containers extremes in weather conditions floor surfaces inflammable materials and fire hazards
Companion Volume Implementation Guide 359
lifting practices lighting levels movements of equipment, goods, vehicles toxic substances traffic flows, vehicle and equipment operation waste management and disposal water hazards
Personnel in the work area may include:
contractors official representatives site visitors union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists workplace personnel
Participative arrangements may include:
formal and informal meetings which deal with WHS/OHS issues other committees, for example, consultative, planning and
purchasing suggestions, requests, reports and concerns put forward by staff WHS/OHS representatives workplace WHS/OHS committees
Communication in the work area may include:
electronic data interchange (EDI) email fax internet phone radio
Designated personnel may include:
management WHS/OHS personnel other persons authorised or nominated by the organisation supervisors team leaders workplace personnel
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian Dangerous Goods (ADG) Code and safety data sheets (SDS)/material safety data sheets (MSDS) (where relevant)
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures
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goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, work station
ergonomics and other critical WHS/OHS issues relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions WHS/OHS regulations workplace WHS/OHS procedures and policies
Applicable legislation may include:
dangerous goods regulations general duty of care under WHS/OHS legislation relevant state/territory WHS/OHS legislation and safety codes,
including manual handling, noise, confined spaces, smoking, workplace ergonomics, etc.
workers compensation regulations workplace relations regulations
TLIF1002 Conduct housekeeping activities
Housekeeping tasks may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions tight or restricted spaces
Housekeeping duties may include:
cleaning maintenance repacking returning goods or equipment to storage waste removal
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movement of equipment, goods and materials
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Depending on workplace context, personal protective
eye wash gloves high visibility clothing
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equipment (PPE ) may include:
safety glasses safety headwear and footwear two-way radios
Information and documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice, including the National Standard for Manual Handling and the Industry Safety Code
emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, workstation
ergonomics and other critical work health and safety (WHS)/occupational health and safety (OHS) issues
relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and customer instructions WHS/OHS and environmental protection regulations workplace housekeeping procedures and policies
Applicable regulations and legislation may include:
dangerous goods and air freight regulations relevant state and territory:
o WHS/OHS legislation o environmental protection legislation
workplace relations regulations TLIF1009 Conduct cleaning operations in enclosed spaces
The housekeeping tasks may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted: in confined restricted enclosed spaces Focus of cleaning operations may include:
containers other enclosed spaces tanks
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials toxic gas
Personnel in the work area may include:
contractors official representatives including work health and safety
(WHS)/occupational health and safety (OHS) specialists other workplace personnel and managers site visitors
Depending on the type of organisation concerned and
company procedures
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the local terminology used, workplace procedures may include:
enterprise procedures established procedures organisational procedures
Depending on workplace context, personal protective equipment (PPE) may include:
breathing apparatus gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information documents may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
equipment policies and procedures for entry and work in confined spaces quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements, specifically Australian
Standard AS 2865 Safe working in a confined space supplier and/or client instructions WHS/OHS and environmental protection regulations workplace procedures and policies for cleaning operations
including those in confined spaces Applicable regulations and legislation may include:
dangerous and hazardous goods regulations relevant Australian Standards and certification including
Australian Standard AS 2865 Safe working in a confined space relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation and regulations
pertaining to cleaning operations and working in confined spaces workplace relations regulations
TLIF2006 Apply accident-emergency procedures Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions limited or restricted spaces wet or dry surfaces
Workplace hazards may include but are not restricted to:
chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits
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faulty machinery equipment handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces
Consultative processes may involve:
customers/clients management manufacturer representatives other employees and supervisors other maintenance, professional or technical staff supplier representatives trainers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS manufacturer /suppliers' specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
WHS/OHS training notes and materials workplace accident-emergency procedures and policies workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace products and services information
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workplace WHS/OHS management system including hazard/safety risk control strategies
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous goods codes relevant Australian and state/territory WHS/OHS legislation
including regulations and codes of practice relating to hazards present in the workplace or industry, including: o general duty of care under WHS/OHS legislation and
common law o requirements for the maintenance and confidentiality of
records of occupational injury and disease o requirements for provision of WHS/OHS information and
training o provisions relating to health and safety representatives
and/or WHS/OHS committees o provisions relating to WHS/OHS issue resolution
relevant Australian Standards and certification requirements including Australian Standard AS 1885.1 Measurement of occupational health and safety performance - Describing and reporting occupational injuries and disease (known as the National Standard for workplace injury and disease recording)
relevant regulations, standards and codes of practice TLIF2010 Apply fatigue management strategies
Applicable regulations and legislation may include:
regulations and codes related to the transport of dangerous goods, explosives and hazardous materials
relevant state/territory road rules and traffic acts Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Customers may be: internal or external Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Depending on the type of transport service being provided, consultative processes may involve:
clients management other employees and supervisors other professional or technical staff police and other emergency services private security personnel public sector security personnel security consultants
Information/documents may include:
competency standards and training materials emergency procedures maps and street directories
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published information on route hazards such as height, width and mass limitations of bridges, tunnels and other critical physical structures along a possible route
quality assurance procedures route specifications supplier and/or client route documentation workplace procedures and policies
Map areas may include: country and regional areas interstate locations metropolitan areas
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Routes will be pre-determined but may include:
alternative routes to accommodate contingency situations
TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: internal or external Work may be conducted in:
a vehicle on the road a workplace, warehouse or depot client's workplace controlled or open environments convoy of a group of vehicles exposed conditions restricted spaces
Goods/cargo being handled/conveyed may require:
special precautions for handling, stacking and transport
Classes of dangerous goods/explosives/hazardous substances are:
as defined in the respective Australian codes
Standard marking and signage for identified explosives and dangerous goods is as required:
in the respective Australian codes
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone
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radio Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Handling operations may be carried out:
both manually and with the aid of lifting equipment and/or appliances
Load restraint procedures and equipment are:
as specified in mass and loading regulations and guidelines
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods/materials identification numbers, codes and signs manifests, bar codes, goods and container identification manufacturer specifications for equipment/tools material safety data sheets National Load Restraint Guide quality assurance procedures relevant codes of practice, including the Australian Dangerous
Goods (ADG) Code, the Australian Explosives Code, the Code of Practice for the Safe Transport of Radioactive Substances, the Industry Safety Code, and Codes of Practice for Manual Handling
standards and certification requirements supplier and/or client instructions workplace procedures and policies for the handling of dangerous
goods, explosives and radioactive and other hazardous substances, and incident reporting
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of explosives, dangerous goods and hazardous substances, including: o ADG Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o Australian and international codes for transporting
explosives o Code of Practice for the Safe Transport of Radioactive
Substances state/territory legislation covering the safe handling of infectious
substances
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Australian and state/territory regulations pertaining to the handling of dangerous goods/explosives/hazardous substances
equal employment opportunity and affirmative action legislation equal opportunity relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations
TLIF2018 Operate firefighting equipment
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Types of fires which may occur include:
Classes A, B, C and F in the standard classification of fires
Firefighting equipment, appliances and systems may include:
fire blankets fire hoses and hydrants portable fire extinguishers including foam, water, CO2, dry
chemical and wet foam sprinkler systems
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances live electrical circuits movements of equipment, goods, materials, trains and vehicular
traffic Consultative processes may involve:
current and potential customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers, customers and clients
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency systems oral, aural or signed communications
Dependent of the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures operating procedures
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Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Information documents may include:
Australian regulations and codes of practice for the transport of dangerous goods and hazardous substances
award, enterprise bargaining agreement, and other industrial arrangements
codes of practice and regulations relevant to fire emergencies, including safe working regulations and local authority regulations and procedures
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
electrified territory regulations emergency procedures goods manifest manufacturer specifications for firefighting equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations technical instructions workplace fire emergency procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
relevant codes, regulations and safe working systems for the use and checking of firefighting equipment
relevant state/territory WHS/OHS and environmental protection legislation
the Code of Practice for the Defined Interstate Rail Network in situations where fire emergencies occur on that network
workplace relations regulations TLIF2019 Ensure a safe on-board passenger and working environment Work may be conducted: by day or night
in a range of work environments Work may be carried out in a range of long-distance passenger vehicles including:
brake vans and staff cars dining cars lounge and/or entertainment cars sit-up cars sleeping cars
Hazards may include: broken glass contaminated or spoilt food or beverages faulty equipment hot food and beverages human and biological waste infectious and contagious diseases
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moving trains and vehicles self-closing doors sharp objects slippery floors stairways sudden and unexpected movement syringes and drugs
Consultative processes may involve:
customers official representatives other workplace personnel supervisors and managers
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures emergency procedures manufacturer instructions for the use of equipment and
materials relevant codes of practice and regulations relevant work health and safety (WHS)/occupational health and
safety (OHS) and environmental protection requirements and policies
work instructions, job description and induction materials workplace procedures and policies
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to workplace activities relevant state/territory environmental protection legislation relevant state/territory health and hygiene legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations, including equal opportunity,
equal employment opportunity and affirmative action legislation TLIF2072 Comply with safety and security procedures Procedures may cover: documentation relating to rest time and other contributing
factors to fatigue duress alarm and mobile phone emergencies, fires and accidents emergency procedures GPS operations incident reporting forms
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industry standard publications manual handling including lifting, transferring operation of security cameras and other on-board security
devices safe handling of vehicle fuels, including petrol and liquid
petroleum gas (LPG) safe posture for sitting, standing and bending security of cash, documents and equipment work health and safety (WHS)/occupational health and safety
(OHS) regulations Applicable regulations and legislation may include:
industry information from the regulator/industry associations relevant national/ state/territory legislation, standards, codes of
practice including manual handling, noise, smoking, fatigue management
relevant national/state/territory WHS/OHS legislation, workplace instructions, industry and regulatory procedures on safety, security, accidents and emergencies and fatigue management
Communication method may include:
on-board communication system phone radio
Emergency situations may include:
arguments and verbal abuse deployment of vehicle SRS air bags if not wearing a seatbelt drunken behaviour extremes of weather conditions manual handling passenger illness road accidents road rage vehicle fuels e.g. petrol and LPG
Threats of physical violence may include:
fare evasion leading to confrontation intimidation by a group of people menacing physical behaviour needles and syringes/body fluids road rage from the drivers of other vehicles threats from pedestrians threats with a weapon verbal threats
Security equipment may include:
computer dispatch driver security shields (if required by state/territory regulators) duress alarm (if required by state/territory regulators) security camera (if required by state/territory regulators) vehicle mounted radio
The methods used to minimise escalation of incidents may include:
explaining the operation of the safety equipment on board the taxicab
negotiation seeking assistance from external support services using colloquial or culturally appropriate language and actions
External support staff may include:
ambulance personnel fire brigade personnel
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other taxicab drivers police
Levels of fatigue can be affected by:
alcohol and drug abuse circadian rhythms diet frequency and duration of breaks lifestyle factors night driving opportunities for relaxation with family and friends personal biological factors quantity and timing of food and drinks sleep patterns state of mental and/or physical health type of work work duration
TLIF3003 Implement and monitor work health and safety procedures The implementation and monitoring of WHS/OHS within work operations may be conducted:
by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Workplace hazards may include:
broken and damaged equipment chemicals and other harmful substances damaged packing material and containers dangerous storage areas extremes in weather conditions floor surfaces inflammable materials and fire hazards lifting practices lighting levels movements of equipment, goods, vehicles toxic substances traffic flows, vehicle and equipment operation violent incidents such as armed robberies waste management and disposal water hazards
Responsibilities in the implementation/monitoring of WHS/OHS may include:
assessing and controlling WHS/OHS risks checking work area and/or equipment before and during work consultation and participation in meetings on WHS/OHS matters emergency procedures and response housekeeping identifying and minimising workplace hazards keeping of WHS/OHS records participation in WHS/OHS audits and workplace inspections
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provision of WHS/OHS information to staff reporting of WHS/OHS issues and incidents resolution of WHS/OHS issues use of personal protective equipment (PPE) WHS/OHS training and assessment
Controlling WHS/OHS risks may include
application of the hierarchy of control, namely: o elimination of the risk o engineering controls o administrative controls o consultation with workers and their representatives o personal protective equipment (PPE) o measures to remove the cause of a risk at its source
Procedures for dealing with hazardous events may include:
accident/safety incident reporting and investigation chemical containment evacuation first aid
WHS/OHS training may include:
emergency and evacuation training induction training specific hazard training specific task or equipment training training as part of broader programs, for example equipment
operation WHS/OHS records may include:
first aid/medical post records hazardous substances registers health surveillance and workplace environmental monitoring
records maintenance and testing reports manufacturer and supplier information, including safety data
sheets (SDS)/material safety data sheets (MSDS) and dangerous goods storage lists
records of instruction and training WHS/OHS audits and inspection reports workers compensation and rehabilitation records
Personnel in the work area may include:
contractors official WHS/OHS representatives site visitors union representatives WHS/OHS specialists workplace personnel and management
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Participative arrangements may include:
formal and informal meetings which deal with WHS/OHS issues other committees, for example, consultative, planning and
purchasing suggestions, requests, reports and concerns put forward by staff WHS/OHS representatives
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workplace WHS/OHS committees Designated personnel may include:
management other persons authorised or nominated by the organisation supervisors team leaders WHS/OHS health and safety personnel workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
equipment policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, smoking, work station
ergonomics and other critical WHS/OHS issues relevant legislation, regulations and related documentation safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions WHS/OHS regulations, responsibilities and obligations workplace WHS/OHS procedures and policies
Applicable regulations and legislation may include:
dangerous goods regulations general duty of care under WHS/OHS legislation relevant state/territory WHS/OHS legislation and safety codes,
including manual handling, noise, confined spaces, smoking, workplace ergonomics, etc.
workers compensation regulations workplace relations regulations
TLIF3004 Organise work health and safety procedures in the workplace Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
even or uneven surfaces exposed conditions limited or restricted spaces wet or dry surfaces
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Workplace hazards may include but are not restricted to:
chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits faulty machinery equipment handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces
Consultative processes may involve:
customers/clients management manufacturer representatives other employees and supervisors other maintenance, professional or technical staff supplier representatives trainers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS manufacturer /suppliers' specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
WHS/OHS training notes and materials
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workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
workplace products and services information workplace WHS/OHS management system including
hazard/safety risk control strategies workplace WHS/OHS procedures and policies
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous goods codes relevant Australian and state/territory WHS/OHS legislation
including regulations and codes of practice relating to hazards present in the workplace or industry, including:
general duty of care under WHS/OHS legislation and common law
requirements for the maintenance and confidentiality of records of occupational injury and disease
requirements for provision of WHS/OHS information and training provisions relating to health and safety representatives and/or
WHS/OHS committees provisions relating to WHS/OHS issue resolution relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice
TLIF3013 Coordinate breakdowns and emergencies Type of vehicle may include: any commercial transport vehicle Breakdowns and emergencies may occur in a range of road transport situations, including:
on a private road on the open road operations conducted at day or night typical weather conditions while at a client's workplace or worksite while at a depot, base or warehouse
Type of breakdowns/emergencies may include:
accident involving another vehicle bogged vehicle breakdown broken axle collision electrical failure engine failure fire or explosion load shifts overturned vehicle spillage of fuel or dangerous load tyre blow-outs
Emergency equipment may include:
fire extinguishers first aid kit mobile phone or radio warning signs and indicators
Depending on the type and extent of the breakdown/emergency, the
contacting and cooperating with relevant emergency authorities as required
controlling traffic at the site of a breakdown or emergency
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action to be taken to coordinate a breakdown/emergency may include:
coordinating emergency procedures and rendering assistance and first aid if required
evaluating the cause and effects of the breakdown/emergency identifying and following established breakdown/emergency
procedures obtaining and recording information about the incident reporting on breakdown/emergency situation in accordance with
regulatory and workplace requirements taking appropriate action to secure the breakdown/emergency
situation Consultative processes may include:
designated breakdown/emergency officers emergency services personnel including ambulance, police, fire
services, etc. industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff union representatives workplace personnel and management
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information documents may include:
goods/materials identification numbers and codes, including International Maritime Dangerous Goods (IMDG) Code markings and HAZCHEM signs
manifests, bar codes, goods and container identification quality assurance procedures relevant codes of practice, including the Australian Dangerous
Goods (ADG) Code, the Australian Explosives Code, the Code of Practice for the Safe Transport of Radioactive Substances
relevant standards and certification requirements state/territory licence and permit requirements as they relate to
breakdowns/emergencies state/territory road rules vehicle log book or record book (where required) vehicle manufacturer instructions, specifications and
recommended procedures workplace instructions and procedures concerning breakdowns
and emergencies workplace procedures and policies for the handling of dangerous
goods, explosives and radioactive and other hazardous substances
Applicable procedures and codes may include:
Australian Dangerous Goods (ADG) Code Australian Explosives Code Code of Practice for the Safe Transport of Radioactive Substances relevant state/territory environmental protection legislation relevant state/territory permit regulations and requirements relevant state/territory road rules
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relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to class of vehicle involved
relevant state/territory WHS/OHS legislation state/territory legislation covering the safe handling of infectious
substances TLIF3014 Operate as an off-sider in the waste management industry Workplace needs may include:
ensuring that a suitable workplace induction has taken place industry/enterprise or other performance competency standards industry/workplace mentoring processes and practices organisational business plans that identify skill development
requirements results of training needs analyses standard operating and/or other workplace procedures
Appropriate personnel may include:
assessors association representatives consultative committees managers/employers other workplace participant/s representative government regulatory bodies team leaders/supervisors/technical experts training and assessment coordinators union/employee representatives
Training delivery methods and practise opportunities may include:
combination of the above demonstrations experiential learning explanations group work job rotations on-the-job problem solving and decision making peer mentoring presentations problem solving toolbox talks
Participant needs may include:
age cultural, language and educational background gender language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment
experience work organisation or roster
Resources may include: enterprise/industry operating procedures finances/costs location materials and equipment personnel time
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WHS/OHS and other workplace requirements Strategies and techniques may include:
active listening group discussion points of clarification targeted questioning
TLIF3015 Work safely as a non-electrical licensed worker near electrical assets Workplace may include: industry/enterprise or other performance locations
internal or external to vehicle standard operating and/or other workplace procedures
Electrical assets may include:
electrical power lines power poles satellite disks telecommunications lines transformers transmitters
Appropriate personnel may include:
emergency services personnel including fire, police, state/territory emergency services, ambulance
fire wardens first aid officers managers representative government regulatory bodies team leaders/supervisors/technical experts union/employee representatives
Training delivery methods and practise opportunities may include:
combinations of the above demonstrations explanations group work on-the-job problem solving and decision making peer mentoring presentations problem-solving videos and discussions scenarios
Participant needs may include:
age cultural, language and educational background language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment
experience work organisation or roster
Resources may include: codes of practice emergency services personnel enterprise/industry operating procedures guideline documents materials and equipment regulations work health and safety (WHS)/occupational health and safety
(OHS) and other workplace processes or documentation requirements
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Strategies and techniques may include:
active listening group discussion points of clarification targeted questioning
TLIF3022 Implement/monitor procedures when warehousing/storing dangerous good/hazardous substances The dangerous goods may be stored in a range of work environments by day or night and may be:
for short-term storage for long-term storage in transit
Customers may be: internal or external Workplace environment may include:
materials and vehicular traffic movement of equipment movement of goods
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment emergency procedures, including response to spillage/leaks,
evacuation and firefighting hours of operations incident/accident procedures noise restrictions segmentation procedures site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Hazards may include: contamination of, or from, materials being handled dust/vapours fire or ignition hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors other maintenance, professional or technical staff representatives of regulatory authorities with jurisdiction over
WHS/OHS, dangerous goods and hazardous substances suppliers, potential customers and existing clients
Personnel in the work area may include:
contractors official representatives
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site visitors workplace personnel
Identification of goods may be:
from safety data sheets (SDS)/material safety data sheets (MSDS) HAZCHEM interpretative advice manifests packaging labels stock lists
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
breathing apparatus gloves mask and respirator protective clothing safety glasses safety headwear and footwear
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
current Australian Dangerous Goods (ADG) Code emergency procedures pertaining to dangerous goods and
hazardous substances goods and container identification goods identification numbers and codes HAZCHEM interpretative advice manifests, stock lists, packaging labels, bar codes quality assurance procedures relevant legislation, codes, regulations and related
documentation concerning the storage of dangerous goods and hazardous substances
SDS/MSDS standards and certification requirements supplier and/or client instructions workplace procedures and policies concerning the storage of
dangerous goods and hazardous substances Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the storage and transport of dangerous goods and hazardous substances, including: o current Australian and International Dangerous Goods (ADG)
Code o Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) o current Australian and international codes for transporting
explosives equal opportunity legislation equal employment and affirmative action legislation
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relevant Australian and state/territory regulations relating to the storage of dangerous goods and hazardous substances
relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations
TLIF3060 Control traffic as a pilot vehicle operator Operations may be conducted:
by day or night in a range of work environments, spaces and weather conditions
Traffic control applies to: assisting movement of oversized or overmassed (OSOM) vehicle being escorted
safe and efficient movement of all vehicular and pedestrian traffic
Communication methods may include:
electronic the use of hand-held (stop/slow bats) signs verbal
Electronic communication may be used by:
a single operator two operators
Documentation/records may include:
AS 1742.3 Manual for uniform traffic control devices – Traffic control for work on roads
relevant local government documents relevant state or territory legislation, manuals and codes of
practice operating procedures for controlling traffic in the course of
piloting duties Applicable legislation, regulations and codes may include:
relevant local government legislation and regulations relevant state or territory road and rail legislation relevant telecommunication legislation and regulations work health and safety (WHS)/occupational health and safety
(OHS) legislation and regulations TLIF3063 Administer the implementation of fatigue management strategies Workplace may include: any work environment requiring safety critical operational
judgements to be made and in particular when operating equipment, vehicles, load shifting equipment, trains, marine vessels and aircraft at night
Components of a fatigue risk management system include:
hazard control system risk management competence assessment processes risk management policy documents risk management procedures risk management training and learning opportunities
The need for fatigue management in a range of industry situations including:
driving a motor vehicle on a private road driving a motor vehicle on the open road driving a train, locomotive or motive power unit operating a marine vessel in coastal or international waters operating an aircraft operating load shifting equipment operating safety critical industrial plant and equipment operations conducted at all times but particularly at night
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typical weather conditions while working and/or driving at a client's workplace or worksite while working and/or driving at a workplace, depot, base or
warehouse Work-related factors that may contribute to fatigue include:
organisational factors such as: work environment (including temperature, ventilation, continual rhythmic vibration from equipment), payment system, trip and work scheduling, and the predictability of work
work demands such as: workload, work duration, shift pattern, time of day, frequency and duration of breaks and the type of work (e.g. working in isolation, repetitive tasks and boring, monotonous or under-challenging tasks)
Worker/operator-related factors that may contribute to fatigue include:
lifestyle factors such as: sleep patterns, alcohol and drug use, quantity and timing of food and drink, and opportunities for relaxation with family and friends
personal or biological factors such as: state of mental and/or physical health, inadequate sleep, sleep disorders, emotional stress, family responsibilities, relationship difficulties, inadequate competence to complete work tasks, and circadian rhythms
working multiple jobs Responsibilities of organisation for fatigue risk management may include:
assessing work tasks for fatigue related risk and redesigning if necessary
ensuring work schedules provide adequate opportunity for rest and recovery between shifts
managing fatigued employees providing support such as: complying with fatigue management
regulations, developing and implementing appropriate policy and procedures, providing assessment, training and learning opportunities, and establishing and implementing error and incident reporting systems
Responsibilities of individual for fatigue risk management may include:
checking and ensuring fitness for work following the organisation's fatigue management policy and
procedures reporting symptoms of fatigue using time away from work appropriately to rest and recover
Fatigue management competency-based training may include:
fatigue management awareness training in-depth training on fatigue and fatigue management techniques initial induction training (incorporating a basic fatigue
management component) refresher training on fatigue management remedial training where existing competence is assessed as being
insufficient Depending on the organisation operating procedures may include:
company procedures enterprise procedures established procedures organisational procedures operating procedures
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Information and documents may include:
Commonwealth and state/territory regulations and guidelines concerning fatigue management in various transport and workplace situations
error and safety incident reports fatigue risk management system documents quality assurance procedures relevant standards and certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) regulations and procedures reports of audits of fatigue risk management system workplace instructions and procedures on fatigue management
Applicable legislation, regulations and codes may include:
relevant rail industry safe working codes and regulations (where applicable)
relevant regulations and codes of the Commonwealth Government and the state/territory roads and traffic authorities concerning fatigue management
relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLIF3096 Carry out emergency response to a dangerous goods incident Company procedures include:
emergency information procedure (EIP) emergency procedures guide (EPG) operating procedures transport emergency response plan (TERP)
Types of incidents include: at unloading point in depot on road recovery
Personal safety measures include:
emergency shutdown controls evacuation controls eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Key people and support agencies include:
ambulance fire brigade/Country Fire Authority (CFA) or Country Fire Service
(CFS) government agencies
Evidence to be preserved or recorded includes:
details of incident load documentation workplace documentation
Applicable legislative procedures and codes include:
Australian code for the transport of dangerous goods by road or rail: the Australian Dangerous Goods (ADG) Code
relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations
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o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o WHS/OHS legislation Documentation and records include:
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets TERP transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures
TLIF4014 Develop and maintain a safe workplace The workplace environment may involve twenty-four-hour operation and may include:
large, medium and/or small companies single and multi-site location
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer/supplier contact and coordination
Work priorities and professional development are:
directed at maximising achievement of the individual in accordance with the enterprises’ objectives and strategic plans
Workplace hazards may include but are not restricted to:
chemicals and other harmful substances damaged goods, pallets and containers dangerous/hazardous goods electrical wiring and systems, including exposed electrical circuits faulty machinery, handling equipment and lifting gear flammable liquids, vapours and fuel moving and rotating machinery moving heavy loads in an unsafe work environment non-compliance with safe working procedures poor housekeeping procedures power tools sharp tools and implements slippery floors toxic gases and substances unsecured machinery, components or repaired equipment using equipment beyond safe working limits welding equipment working at heights and in confined spaces
Training activities may include:
attendance at formal education/training programs attendances at relevant conferences, seminars and workshops coaching/mentoring on the job completion of internal short training programs reading of relevant journals and literature workplace training projects
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Consultative processes may involve:
customers/clients management manufacturer representatives other employees and supervisors other maintenance, professional or technical staff supplier representatives trainers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
competency standards customer service standards and procedures customer/client instructions emergency procedures journals and work-related literature concerning WHS/OHS legislation, regulations and related documentation relevant to
business operations manufacturer /suppliers' specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
WHS/OHS training notes and materials workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace products and services information workplace WHS/OHS management system including
hazard/safety risk control strategies workplace WHS/OHS procedures and policies
Applicable regulations and legislation may include:
environmental protection regulations general duty of care under WHS/OHS legislation and common
law hazardous substances and dangerous goods codes provisions relating to health and safety representatives (HSR)
and/or WHS/OHS committees provisions relating to WHS/OHS issue resolution relevant Australian and state/territory WHS/OHS legislation
including regulations and codes of practice relating to hazards present in the workplace or industry
relevant Australian Standards and certification requirements
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relevant regulations, standards and codes of practice requirements for provision of WHS/OHS information and training requirements for the maintenance and confidentiality of records
of occupational injury and disease trading regulations relevant to business operations
TLIF4064 Manage fatigue management policy and procedures
Workplace may include: any work environment requiring safety critical operational judgements to be made and in particular when operating equipment, vehicles, load shifting equipment, trains, marine vessels and aircraft at night
Components of a fatigue risk management system include:
hazard control system risk management competence assessment processes risk management policy documents risk management procedures risk management training and learning opportunities
The need for fatigue management in a range of industry situations including:
driving a motor vehicle on a private road driving a motor vehicle on the open road driving a train, locomotive or motive power unit operating a marine vessel in coastal or international waters operating an aircraft operating load shifting equipment operating safety critical industrial plant and equipment operations conducted at all times but particularly at night typical weather conditions while working and/or driving at a client's workplace or worksite while working and/or driving at a workplace, depot, base or
warehouse Work-related factors that may contribute to fatigue include:
organisational factors such as: work environment (including temperature, ventilation, continual rhythmic vibration from equipment), payment system, trip and work scheduling, and the predictability of work
work demands such as: workload, work duration, shift pattern, time of day, frequency and duration of breaks and the type of work (e.g. working in isolation, repetitive tasks and boring, monotonous or under-challenging tasks)
Worker/operator-related factors that may contribute to fatigue include:
lifestyle factors such as: sleep patterns, alcohol and drug use, quantity and timing of food and drink, and opportunities for relaxation with family and friends
personal or biological factors such as: state of mental and/or physical health, inadequate sleep, sleep disorders, emotional stress, family responsibilities, relationship difficulties, inadequate competence to complete work tasks, and circadian rhythms
working multiple jobs Responsibilities of organisation for fatigue risk management may include:
assessing work tasks for fatigue related risk and redesigning if necessary
ensuring work schedules provide adequate opportunity for rest and recovery between shifts
managing fatigued employees
Companion Volume Implementation Guide 387
providing support such as: complying with fatigue management regulations, developing and implementing appropriate policy and procedures, providing assessment, training and learning opportunities, and establishing and implementing error and incident reporting systems
Responsibilities of individual for fatigue risk management may include:
checking and ensuring fitness for work following the organisation's fatigue management policy and
procedures reporting symptoms of fatigue using time away from work appropriately to rest and recover
Fatigue management competency-based training may include:
fatigue management awareness training in-depth training on fatigue and fatigue management techniques initial induction training (incorporating a basic fatigue
management component) refresher training on fatigue management remedial training where existing competence is assessed as
being insufficient Depending on the organisation, operating procedures may include:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Information and documents may include:
Commonwealth and state/territory regulations and guidelines concerning fatigue management in various transport and workplace situations
error and safety incident reports fatigue risk management system documents quality assurance procedures relevant standards and certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) regulations and procedures reports of audits of fatigue risk management system workplace instructions and procedures on fatigue management
Applicable legislation, regulations and codes may include:
relevant rail industry safe working codes and regulations (where applicable)
relevant regulations and codes of the Commonwealth Government and the state/territory regulatory authorities concerning fatigue management
relevant state/territory permit regulations and requirements relevant state/territory road rules relevant state/territory WHS/OHS legislation
TLIF4065 Ensure compliance with Australian Dangerous Goods Code Licensing requirements may include:
specific licences or permits required by states, territories or regions to transport dangerous goods into or through their jurisdiction
specific licences to deal with named dangerous goods Documentation and records may include:
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS), where applicable
emergency procedures
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goods manifest operations manuals, job specifications and induction
documentation quality assurance procedures regulations and codes of practice relevant to the current
Australian Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures
relevant Australian Standards and certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) and environmental protection regulations technical instructions workplace policies and procedures related to the current ADG
code Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, specifically the ADG Code
equal employment opportunity and affirmative action legislation equal opportunity legislation relevant state/territory WHS/OHS and environmental protection
legislation workplace relations regulations
TLIF4066 Implement and supervise transport regulations compliance systems Goods may include:
dangerous goods liquid livestock non-perishable materials perishables solids
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
dangerous goods declarations and material safety data sheets, where applicable
electrified territory regulations emergency procedures
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goods manifest quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures related to transport
regulations Applicable legislation and regulations may include:
relevant state/territory WHS/OHS and environmental protection legislation
relevant transport regulations for the enterprise, including Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
workplace relations regulations TLIF4069 Monitor and respond to traffic flow Operational context may include:
by day or night in a range of work environments
Customers may be: clients emergency services energy services internal or external motorists
Workplaces may comprise: high intensity worksites indoors large, medium or small worksites outdoors within a tunnel
Personnel in the work area may include:
contractors emergency workers official representatives site visitors workplace personnel
Environment may include: complex interchanges confined space freeway/tolling roads tunnel
Equipment/vehicles may include:
communication equipment computers keyboards motor vehicles, trucks and motorcycles
Personal protective equipment (PPE) may include:
gloves hearing protection high visibility clothing protective clothing safety glasses safety headwear and footwear
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures established procedures
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workplace procedures may include:
organisational procedures
Applicable regulations and legislation may include:
dangerous goods regulations equal employment opportunity and affirmative action legislation relevant state/territory equal opportunity legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) road law and safety codes
workplace relations regulations TLIF4070 Operate fire and life safety system within a road tunnel Operation of fire and life safety systems within a road tunnel may be conducted:
by day or night in a range of work environments in all weather conditions in limited or restricted spaces
Customers may be: internal or external Environment may include: control room
roadway tunnel vehicle tunnel ventilation chambers
Equipment/vehicles may include:
hazardous/dangerous goods livestock motor vehicles motorcycles trucks
Personnel in the work area may include:
contractors emergency services official representatives pedestrians site visitors tunnel users workplace personnel
Personal protective equipment (PPE) may include:
full arrest safety harness gloves hearing protection high visibility clothing protective clothing safety glasses safety headwear and footwear
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Applicable regulations and legislation may include:
relevant state/territory WHS/OHS legislation and safety codes dangerous goods regulations WHS/OHS manual handling guidelines relevant state/territory equal opportunity legislation
Companion Volume Implementation Guide 391
equal employment opportunity and affirmative action legislation workplace relations regulations
TLIF4095 Apply work health and safety requirements for driving operations WHS/OHS legislative requirements include:
relevant state and territory requirements relevant workplace policies and procedures
Others involved in vehicle driving operations include:
carrier consignee consigner contractor despatch officer driver employee employer loader manufacturer operator owner packer person in charge or apparently in charge of a vehicle receiver scheduler subcontractor
Documentation and records include:
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures relating to chain of
responsibility regulations Hazardous materials include:
fuel gas
Workplace documentation includes:
job safety analysis (JSA) safety data sheets (SDS)/material safety data sheets (MSDS) operating procedures transport emergency response plan (TERP) workplace procedure and/or policy
Personal safety measures include:
emergency shutdown controls evacuation controls eye wash kit gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Applicable legislative procedures and codes include:
Australian code for the transport of dangerous goods by road or rail: the Australian Dangerous Goods (ADG) Code
environmental protection legislation and regulations relevant state and territory:
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o roads and traffic authority driving regulations and licence or permit requirements pertaining to operating heavy vehicles on unsealed roads
fatigue management regulations road rules work health and safety (WHS)/occupational health and safety
(OHS) legislation TLIF4108 Implement traffic management plan in the transport industry Traffic Management Plan (TMP)
TMP is a plan established to clearly direct and control traffic disruptions that call for coordinated actions from several services responsible for road and traffic management on a given road or network. TMP aims at facilitating cross-border road traffic management, and imparting traffic information to drivers, prior to and during their trip.
Housekeeping Workplace housekeeping is a systematic process for reducing the risk of accidents by maintaining a clean, tidy and clutter free environment to ensure the worksite is safe for all
Relevant compliance documentation may include:
employment and workplace relations legislation manufacturer guidelines and specification equal employment opportunity and disability discrimination
legislation Work instructions may be received via verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, charts and hand drawing, memos, maps, safety data sheets (SDS)/material safety data sheets (MSDS) and diagrams of sketches and may include:
instructions issued by authorized organizational or external personnel
manufacturer specifications and instructions operational details organisation work specifications and requirements quality requirements regulatory/legislative requirements relevant Australian Standards safe work procedures or equivalent specifications
Safety requirements may include:
personal protective equipment (PPE) safe operating procedures, including recognizing and preventing
hazards associated with the working environment such as: o uneven/unstable terrain o trees o pits o poles o trip hazards o dirt mounds o overhead services o underground buildings o obstructions o structures o facilities o fires
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o excavations o traffic o embankments o cuttings o hazardous materials o recently filled trenches o other machines o personnel o restricted access barriers o traffic control o working in proximity to others o worksite visitors and the public
safe parking practices, including: o ensuring access ways are clear o equipment/machinery is away from overhangs and refuelling
sites o safe distance from excavations
secured from unauthorised access or movement those included in compliance documentation
Signage and devices may include:
arrow boards barriers bollards guide signs hazard markers portable traffic signals vehicle mounted signs and flashing lights warning signs
Environmental aspects may include the requirements of the organisation/project environmental management plan and may include:
clean up management noise, vibration, dust management waste management water quality protection
Conditions may include all times of day all vehicle types all weather conditions buildings congested urban environments low traffic rural areas off road un trafficked areas open roads parking sites pedestrian areas rural, urban or residential localities tunnels varying road surfaces varying road types varying terrain varying traffic volumes
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Communications may include:
two-way radio hand signals instructions related to job task mobile phone site specific instructions written instructions
TLIF5017 Investigate rail safety incidents
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small rail worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Resources required for the investigation may include:
access to equipment including rolling stock and infrastructure access to incident site personnel time
Incident information may be obtained from:
consist forms dangerous goods manifest drivers advice (train load) incident reports inspection reports-routine circulars interviews with those involved in the incident interviews with witnesses load and weight records out-of-gauge documents safety data sheets (SDS)/material safety data sheets (MSDS) safeworking forms special train notices train journals or train register books transport instructions wagon cards
Depending on the context of the safety incident concerned, the applicable regulatory/code requirements may include:
the Code of Practice for the Defined Interstate Rail Network the relevant state/territory codes of practice for safeworking the relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) regulations
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials, trains and vehicular
traffic Consultative processes may involve:
affected customers industrial relations and WHS/OHS specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions
Communication in the work area may include:
electronic data interchange (EDI) email
Companion Volume Implementation Guide 395
fax internet oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and Railways of Australia Code of Practices and Conditions for the Carriage of Dangerous Goods
award, enterprise bargaining agreement, and other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements workplace procedures and policies for the investigation of safety
incidents Applicable regulations and legislation may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives Code of Practice for the Defined Interstate Rail Network in
situations where safety incidents occur on that network Railways of Australia Code of Practices and Conditions for the
Carriage of Dangerous Goods
Companion Volume Implementation Guide 396
relevant state/territory WHS/OHS and environmental protection legislation
workers compensation regulations workplace relations regulations
TLIF5020 Manage emergencies
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Emergency situations may include:
bomb threats chemical spills customer emergency derailments fires
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Consultative processes may involve:
affected customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Information/documents may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and
Companion Volume Implementation Guide 397
Railways of Australia Code of Practices and Conditions for the Carriage of Dangerous Goods
award, enterprise bargaining agreement, and other industrial arrangements
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction
documentation including first aid manual quality assurance procedures relevant Australian Standards and certification requirements relevant regulatory and/or code requirements for the
management of emergencies workplace procedures and policies for the management of
emergencies including emergency response plan where applicable
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives Code of Practice for the Defined Interstate Rail Network in
situations where emergencies occur on that network Railways of Australia Code of Practices and Conditions for the
Carriage of Dangerous Goods relevant state/territory regulations, codes of practice and safe
working system requirements for management of emergencies relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations
G: Teamwork
TLIG1001 Work effectively with others
Work may: be in a variety of work contexts involve basic routine work operations carried out in collaboration
with others occur by day or night
Customers may be: internal or external Enterprises may comprise: large, medium or small worksites Work colleagues may include:
English-speaking persons multilingual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English
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Personnel in work area may include:
contractors managers official representatives supervisors/team leaders visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication may involve the basic use of a range of communication technology including:
electronic data interchange (EDI) email fax internet phone radio
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and the Industry Safety Code
TLIG2007 Work in a socially diverse environment
Cultural differences may include but are not limited to those of the following nature (examples only):
age disabilities family-structure language race sexual preference special needs
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Possible cultural differences may include but are not limited to:
family obligations forms of address language spoken levels of formality/informality non-verbal behaviour personal grooming product preferences recognised holidays special needs work ethics
Attempts to overcome language barriers may be made to:
answer simple enquiries describe goods and services give simple directions give simple instructions meet and greet/farewell customers prepare for, serve and assist customers
Outside organisations may include but are not limited to:
appropriate government agencies diplomatic services educational institutions interpretative services local cultural organisations
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documents may include:
documents that provide information on equal employment opportunity principles and obligations and anti-discrimination regulations
guideline documents on cultural differences and how to deal with them
workplace procedures Applicable legislation may include:
Australian and state/territory anti-discrimination legislation Australian and state/territory equal opportunity legislation
TLIG3002 Lead a work team or group
Work involves: completion of workplace activities as a leader of a work team Work may occur: by day or night
in a variety of work contexts Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Team members may include:
English-speaking persons multilingual staff permanent, part-time and/or casual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English
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Consultative processes may include:
contractors industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists managers official representatives other members of the team other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel
Communication may involve the basic use of a range of communication technology including:
electronic data interchange (EDI) email fax internet phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures goods identification numbers and codes legislation, regulations and related documentation manifests, bar codes, goods and container identification manufacturer specifications quality assurance procedures relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code safety data sheets (SDS)/material safety data sheets (MSDS) standards and certification requirements supplier and/or client instructions workplace policies workplace procedures, checklists and instructions
Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including
the code of practice for manual handling and the Industry Safety Code
TLIG4005 Organise transport workload
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external
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Operations may be: undertaken on- or off-base site Work activities may be: activities associated with the planning of work
routine or adopted for purposes involving courier deliveries, related clerical, packing and or load shifting activities
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians
Consultative processes may involve:
clients industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication in the work area may include:
email fax fixed phone internet mobile phone oral, aural or signed communications radio
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunglasses and UV protection two-way radios
Information/documents may include:
Australian Dangerous Goods (ADG) Code, explosives code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials emergency procedures induction documentation job specifications and procedures manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions
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workplace procedures and policies for courier/delivery operations
Applicable regulations and legislation may include:
ADG Code, explosives code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence
requirements
TLIG4006 Facilitate work teams
The workplace environment may involve twenty-four-hour operation and may include:
large, medium and/or small organisations single and multi-site location
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer contact and coordination Teams may be: drawn from across the organisation
new or long established within a functional area
Team membership may be: changing on a regular basis evolving within the overall context of change within the
enterprise Team members/leaders may include:
English-speaking persons multilingual staff persons from a range of cultural backgrounds persons with limited ability to communicate in English
Consultative processes may involve:
customers/clients management manufacturers and suppliers members and leaders of work teams other employees and supervisors other maintenance, professional or technical staff relevant authorities union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists, Communications systems may involve:
email face-to-face discussions or group meetings fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
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Information/documentation may include:
customer service standards and procedures customer/client instructions and requirements emergency procedures manufacturer /suppliers’ specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, regulations and codes of practice, including the Australian Standards relevant to services and operations
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
workplace policies and procedures workplace products and services information
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous goods codes licence, patent or copyright arrangements regulations on equal opportunity, equal employment
opportunity and affirmative action relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice
H: Route Planning and Navigation
TLIH2001 Interpret road maps and navigate pre-determined routes
Applicable regulations and legislation may include:
regulations and codes related to the transport of dangerous goods, explosives and hazardous materials
relevant state/territory road rules and traffic acts Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Customers may be: internal or external Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Depending on the type of transport service being provided, consultative processes may involve:
clients management other employees and supervisors other professional or technical staff police and other emergency services private security personnel public sector security personnel security consultants
Companion Volume Implementation Guide 404
Information/documents may include:
competency standards and training materials emergency procedures maps and street directories published information on route hazards such as height, width
and mass limitations of bridges, tunnels and other critical physical structures along a possible route
quality assurance procedures route specifications supplier and/or client route documentation workplace procedures and policies
Map areas may include: country and regional areas interstate locations metropolitan areas
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Routes will be pre-determined but may include:
alternative routes to accommodate contingency situations
TLIH2003 Prioritise courier/delivery operations
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Operations may be: undertaken on- or off-base site Equipment required to facilitate pick-up and delivery may include:
lifting devices packing materials rollers ropes securing devices tarpaulins trolleys
Difficulties/uncertainties may include:
changes in delivery and pick-up instructions changing weather conditions load requirements road and traffic conditions time of travel
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 405
Consultative processes may involve:
clients industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management other employees and supervisors other professional or technical staff union representatives
Communication in the work area may include:
email fax fixed phone internet mobile phone oral, aural or signed communications radio
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunglasses and UV protection two-way radios
Information/documents may include:
Australian Dangerous Goods (ADG) Code, explosives codes, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals quality assurance procedures standards and certification requirements supplier and/or client instructions workplace procedures and policies for the prioritisation of
courier/delivery operations Applicable regulations and legislation may include:
ADG Code, explosives codes, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence
requirements TLIH3002 Plan and navigate routes This unit covers: work of transport and distribution personnel involved in
passenger services and/or the delivery of a range of possible goods and materials including valuables, secured products and documents and materials
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external
Companion Volume Implementation Guide 406
Routes will be planned in accordance with:
workplace guidelines with the development, where required, of alternative routes to accommodate contingency situations
Resources used in route planning and navigation may include:
booklets and other information on road restrictions, traffic patterns, etc.
broadcast information concerning traffic conditions, accidents, emergencies, weather, flooding, etc.
global positioning system (GPS) map models/sketches mapping websites maps street directories
Transport areas may include:
country and regional areas interstate locations metropolitan areas
Route criteria may include: potential hazards potential road conditions the availability of rest stops along the way the class of vehicle involved the type of load being carried traffic conditions and flow workplace operating procedures and requirements
Potential hazards may include:
accidents and emergencies extreme weather conditions height, width and mass limitations of bridges, tunnels and other
critical physical structures along a possible route security risks
Depending on the type of transport service being provided, consultative processes may involve:
clients management other employees and supervisors other professional or technical staff police and other emergency services private security personnel public sector security personnel security consultants
Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Information/documents may include:
competency standards and training materials emergency procedures instructions for the use of in-vehicle GPS systems mapping websites maps and street directories
Companion Volume Implementation Guide 407
published information on route hazards such as height, width and mass limitations of bridges, tunnels and other critical physical structures along a possible route
quality assurance procedures route specifications supplier and/or client route documentation workplace procedures and policies
Applicable regulations and legislation may include:
regulations and codes related to the transport of dangerous goods, explosives and hazardous materials
relevant state/territory road rules and traffic acts TLIH3004 Identify major roads, services and attractions Certification requirements In the case of taxi drivers, if the original context of this unit changes
i.e. moving from state to state or territory then the unit may be reassessed for certification
List of State and Territory Taxi Regulators: o Department of Transport – NT o Department of Transport – WA o Department of Transport and Main Roads - QLD o Office of Public Transport, Department of Transport & Urban
Planning -SA o Road Transport Authority – ACT o Registration & Licensing Services | Department of State
Growth – TAS o Roads and Maritime Services – NSW o Taxi Services Commission – VIC
Operations may be conducted in a range of work environments including:
in a range of typical weather conditions in the vehicle, on the road, both stationary and mobile operations conducted day or night transport of fare-paying passengers including tourists travel service within a metropolitan or regional district
Road conditions and traffic flows may include:
fog and/or low-lying cloud resulting in poor visibility peak-hour traffic congestion road works road-accidents and obstructions impeding traffic flow wet or stormy weather
Map areas may include: country and regional areas interstate locations metropolitan areas
Tourist locations may include:
main coastal attractions and landmarks (where relevant) such as bays, beaches, buildings, restaurants, look-out points, marinas and boat harbours
main tourist attractions in specified areas significant cultural and arts centres and venues such as cultural
centres, museums, art galleries, state library, concert halls, theatres
significant historical buildings in specified areas sporting, entertainment and recreational venues such as horse
racing venues, sporting venues and stadiums, theatres,
Companion Volume Implementation Guide 408
entertainment centres, ballrooms, cinemas, casinos and gaming venues, river and coastal entertainment and recreational locations, main golf courses, show grounds, adventure and marine parks
tourist centres and major hotels/motels vineyard districts (where relevant)
Public service locations may include:
all main public hospitals, emergency entrances (and existing taxi ranks servicing the hospitals)
main police, ambulance and fire stations main public parks and reserves such as botanical gardens, public
parks and gardens, wetland areas, and nature reserves major suburban shopping centres public/secondary schools and tertiary education institutions
Transport interchanges may include:
bus station interchanges commuter and long-distance railway stations domestic and international airports and terminals for private and
commercial airplanes sea and river ports, jetties and terminals
Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
competency standards and training materials customer requirements emergency procedures maps and street directories published information on roads, services and attractions quality assurance procedures relevant state/territory road rules and traffic acts route specifications tourism information workplace protocols, procedures and policies
Applicable regulations and legislation may include:
relevant state/territory regulations, road rules and traffic acts relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) regulations and procedures
I: Customer Service
TLII1002 Apply customer service skills
Customer service is provided:
in all areas of transport, distribution and storage including the provision of a range of services and/or the collection, movement, storage and delivery of equipment, goods, materials and various forms of freight
Companion Volume Implementation Guide 409
Workplace activities may be conducted:
by day or night in any weather conditions
Customers may be: internal or external Requirements for work may include:
authorities and permits communications equipment hours of operation relevant domestic and international regulations security procedures site restrictions and procedures use of safety and personal protective equipment (PPE)
Consultative processes may involve:
existing and potential customers/clients management manufacturers other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established procedures organisational procedures workplace procedures
Documentation/records may include:
competency standards and training materials customer service manuals emergency procedures induction documentation job specifications manufacturer specifications, instructions and advice including
safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals and instructions quality assurance procedures relevant Australian and international regulations, codes,
standards and certification requirements supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies workplace procedures and customer service standards
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and hazardous substances codes and regulations
relevant anti-discrimination legislation
Companion Volume Implementation Guide 410
relevant Australian and international standards and certification requirements
relevant freedom of information requirements relevant privacy and confidentiality legislation relevant state/territory and international regulations, codes and
procedures relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation
TLII2019 Provide taxi customer service In case of taxi drivers if the original context of this unit changes i.e. moving from State to State or Territory then the unit may be reassessed for certification. Customer contact: includes all points of customer contact before, during and after
the journey is typically a single encounter on a one-to-one basis
Customers may include: customers with routine and special requests people from a range of social, cultural or ethnic backgrounds people with varying physical and intellectual abilities, including
those with sight and hearing impairments regular and new customers
Customers with special needs may include:
children travelling alone or under supervision international visitors parents with young children people with physical and/or intellectual disabilities people with specific cultural or language needs pregnant women/nursing mothers the elderly
Customers with special needs may require transport within the taxicab of:
crutches foldaway wheel chair guide dog pram/pusher walking frame walking stick
Difficult customer situations may include:
abusive, racist or sexual encounters aggressive customers drug affected/intoxicated customers fare evaders graffiti in taxi cab by customer lack of ability to speak English by passengers lack of compliance with no smoking signs
Requirements for dress code and personal grooming may include:
conforming to company and regulatory requirements for driver appearance and presentation
maintaining personal grooming and hygiene at a standard that is acceptable to customers within the context of work
wearing a uniform or a standard of dress approved by the company
Workplace policies and procedures may include:
customer service standards and procedures, including dealing with customer requests
industry, regulatory and company procedures for dealing with difficult customer situations
Companion Volume Implementation Guide 411
lost property procedures quality assurance procedures security and emergency procedures security and emergency procedures codes
Regulatory policies and procedures may include:
relevant national/state/territory equal opportunity and anti-discrimination legislation
relevant national/state/territory transport and taxi regulations relevant national/state/territory WHS/OHS regulations and
legislation TLII3003 Provide customer service in transport vehicles/vessels Type of vehicle/vessel may include:
all transport vehicles/vessels providing services to local and overseas customers that may involve commentaries, answers to questions, and resolution of problems and conflict situations, including coaches, buses, taxis, hire cars, trams, trains, and tourism vessels and ferries on both short or long journeys/voyages, as required
Equipment may include: public address (PA) audio video players and videotapes audiotape/CD players and tapes/CDs interactive computer/video equipment
Information/documents may include:
tourism industry codes of practice or recommended procedures company instructions and customer service procedures tourism information including pamphlets, brochures and
booklets video and audio cassettes and CDs
Applicable procedures and codes may include:
relevant state/territory regulations concerning tourism and transport operations as they relate to customer service and safety in tourism vehicles/vessels
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLII3004 Manage camping procedures for coaches and buses Camping operations are those carried out as part of:
tour operations, including coaches, buses and other relevant tourism vehicles
Campsite operations may be carried out:
in any transport environment, including operations conducted at day or night and typical weather conditions
Procedures for the vacation of a campsite may include:
cleaning of the equipment and site dismantling of equipment extinguishing of fires loading of coach/vehicle/trailer
Camping hazards may include (examples only):
animals damaged or faulty equipment fire or explosion flood poisonous insects, spiders and snakes
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 412
workplace procedures may include:
Documentation/records may include:
camping tour log book or record book (where required) emergency procedures equipment manufacturer instructions, specifications and
recommended procedures, including pre-operational checks of equipment
relevant state/territory regulations and permit requirements pertaining to camping activities
workplace camping instructions and procedures Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory food and health regulations relevant state/territory regulations and requirements pertaining
to camping operations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation TLII3009 Provide on-board services to customers Operations may be conducted:
by day or night in a range of weather conditions in restricted spaces or exposed conditions or controlled or open
environments Equipment may include: communication equipment
computer software office equipment use in restricted spaces or exposed conditions or controlled or
open environments On-board service applies to: all internal, external and potential customers
all long-distance rail/coach/bus trips all points of customer contact before, during and after the
journey Customers with special needs include:
children travelling alone or under supervision international visitors physically and/or mentally disabled persons pregnant women the elderly
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
competency standards and training materials customer requests customer service standards and procedures quality assurance procedures security and emergency procedures workplace policies and procedures
Applicable regulations and legislation may include:
relevant state/territory environmental protection legislation relevant state/territory transport regulations
Companion Volume Implementation Guide 413
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) regulations and legislation
TLII3010 Provide travel information to customers Public transport information may include:
brochures and travel guides concessions emergency procedures hours of operation interchanges and connections internet lost property ticket manual tickets timetables transport maps
Mode of travel may include: bus rail taxi tram
Destination may include: attractions metropolitan public facilities venues
Documentation/records may include:
brochures relevant local government documents operating procedures for the provision of travel information to
customers timetables
Applicable legislation, regulations and codes may include:
relevant state or territory transport legislation and regulations relevant trade practices legislation and regulations
TLII4001 Coordinate quality customer service Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Operations may be undertaken:
on- or off-base site or workplace
Coordination of workplace policies for the provision of customer service may include:
delivery of services level of service provision scheduling of operations
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff
Companion Volume Implementation Guide 414
union representatives Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication in the work area may include:
email fax fixed phone internet mobile phone oral, aural or signed communications radio
Information/documents may include:
Australian Dangerous Goods (ADG) Code, Australian and international codes for transporting explosives, HAZCHEM codes and other regulations pertaining to the delivery of mail
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials customer service and quality assurance standards and
procedures emergency procedures induction documentation manufacturer specifications for relevant equipment operations manuals standards and certification requirements supplier and/or client instructions workplace procedures and policies for the preparation of mail for
delivery Applicable regulations and legislation may include:
ADG Code, Australian and international codes for transporting explosives, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence
requirements TLII4005 Market services and products to clients The workplace environment may involve twenty-four-hour operation and may include:
large, medium and/or small companies single and multi-site locations
Companion Volume Implementation Guide 415
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer contact and coordination Products may be: existing or potential Consultative processes may involve:
existing and potential customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communications systems may involve:
face-to-face conversation telephone fax email electronic data interchange (EDI) mail
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures organisational plans/procedures established plans/procedures
Information/documentation may include:
workplace procedures for the marketing of services and products current and potential customer/client instructions and assessed
requirements customer service standards and procedures workplace products and services information quality assurance standards and procedures relevant agreements, codes of practice including the industry
standards for services and operations manufacturer /suppliers’ specifications, advice, recommended
procedures, policies and instructions workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
legislation, regulations and related documentation relevant to business operations
regulations and policies relating to minimising risks to the environment and ensuring compliance with WHS/OHS requirements
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice trading regulations relevant to business operations relevant Australian and state/territory WHS/OHS legislation environmental protection regulations
Companion Volume Implementation Guide 416
hazardous substances and dangerous goods codes relevant Australian Standards and certification requirements licence, patent or copyright arrangements
TLII5018 Manage customer service
Appropriate systems may include:
customer feedback/response quality management
Customer service standards and plans may include:
protocols to which staff are trained to provide consistent quality service
quality specifications response times/delivery times
Documentation and records may include:
customer surveys, lists of complaints, reports from staff in relation to customers
emergency procedures quality assurance procedures
Applicable legislation and regulations may include:
Australian legislation, regulations and codes of practice, including consumer protection legislation
workplace relations regulations
J: Quality
TLIJ2001 Apply quality procedures
The operations may be conducted:
by day or night in a range of typical weather conditions in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in a range of work contexts and may include:
controlled or open environments exposed conditions exposure to chemicals, dangerous or hazardous substances and
movements of equipment, goods and vehicles restricted spaces
Consultative processes may involve:
industrial relations personnel management other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Companion Volume Implementation Guide 417
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures manufacturer instructions concerning the use of equipment
and/or materials material safety data sheets quality assurance procedures and standards relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements standards and certification requirements supplier and/or client instructions WHS/OHS policy and procedures workplace procedures and policies
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and air freight regulations
ADG Code and regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIJ2003 Apply grain protection measures Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Pest control activities may include:
baiting spraying use of controlled fumigants
Fumigation inert gas may be for the purposes of:
for meeting grain quality standards treating identified pests
Hazards in the work area may include exposure to:
chemicals and pesticides dangerous or hazardous substances debris on floor
Companion Volume Implementation Guide 418
electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Requirements for work may include:
authorities and permits communications/recording equipment emergency procedures licensing requirements site restrictions and procedures use of safety and personal protective equipment (PPE)
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
existing and potential customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff manufacturers of pesticides supervisors and managers suppliers and contractors union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established or standard procedures organisational procedures workplace procedures
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation manufacturer specifications, labels and instructions for
fumigants, chemicals and equipment
Companion Volume Implementation Guide 419
material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods
legislation regarding the use of fumigants/poisons relevant Australian and international standards and certification
requirements relevant codes and regulations pertaining to grain storage relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIJ2004 Implement grain monitoring measures Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Inspection/sampling processes may include:
grain sieves hand sampling robes and spears trapping turning visual inspection
Problems identified in commodities and facilities may include:
damage or deterioration of storage facility dead vertebrate pests in stored grain inappropriate grain temperature and moisture levels presence and activity of pests presence of water or water damage storm damage
Types of storage and environment may include:
fixed and/or portable commodity handling equipment haulage vehicles permanent and/or temporary storage rail loops site buildings site surroundings walkways and access points in buildings and facilities
Companion Volume Implementation Guide 420
Hazards in the work area may include exposure to:
chemicals and pesticides dangerous or hazardous substances debris on floor electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Requirements for work may include:
authorities and permits communications/recording equipment emergency procedures licensing requirements site restrictions and procedures use of safety and personal protective equipment (PPE)
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
existing and potential customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff manufacturers of pesticides supervisors and managers suppliers and contractors union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established or standard procedures organisational procedures workplace procedures
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures
Companion Volume Implementation Guide 421
induction documentation manufacturer specifications and instructions material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods
legislation regarding the use of fumigants/poisons relevant Australian and international standards and certification
requirements relevant codes and regulations pertaining to grain storage relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIJ3002 Apply quality systems The operations may be conducted:
by day or night in a range of typical weather conditions in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in a range of work contexts and may include:
controlled or open environments exposed conditions exposure to chemicals, dangerous or hazardous substances and
movements of equipment, goods and vehicles restricted spaces
Quality improvement tools may include a range of techniques including:
client surveys fault/problem analysis monitoring of operational performance product sampling and testing trials of quality improvement initiatives
Consultative processes may involve:
industrial relations personnel management other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communication in the work area may include:
electronic data interchange (EDI) email fax internet
Companion Volume Implementation Guide 422
oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures manifests, bar codes, goods and container information/serial
number manufacturer instructions concerning the use of equipment
and/or materials material safety data sheets quality assurance procedures and standards relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements standards and certification requirements supplier and/or client instructions WHS/OHS policy and procedures workplace procedures and policies
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and air freight regulations
ADG Code and associated regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIJ3005 Sample, inspect and test products to specifications The operations may be conducted:
by day or night in a range of typical weather conditions in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Sampling/testing operations may be conducted in a range of work contexts and may include:
controlled or open environments exposed conditions exposure to chemicals, dangerous or hazardous substances and
movements of equipment, goods and vehicles restricted spaces
Consultative processes may involve:
industrial relations personnel management
Companion Volume Implementation Guide 423
other professional or technical staff other workplace personnel union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
emergency procedures manufacturer instructions concerning the use of equipment
and/or materials material safety data sheets quality assurance procedures and standards relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements standards and certification requirements supplier and/or client instructions WHS/OHS policy and procedures workplace procedures and policies
Applicable regulations and legislation may include:
dangerous goods and air freight regulations Australian Dangerous Goods (ADG) Code and regulations relevant Australian Standards and certification requirements relevant codes of practice and regulatory requirements relevant export/import/quarantine/bond requirements relevant patent or copyright arrangements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation water and road use and relevant licence arrangements workers compensation regulations workplace relations regulations
TLIJ3006 Implement grain protection procedures Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Companion Volume Implementation Guide 424
Pest control activities may include:
baiting fumigation inert atmosphere operations spraying use of controlled and generally available substances
Fumigation inert gas may be:
for the purposes of treating identified pests or for meeting grain quality standards. Application of fumigant inert gas includes the calculation of volumes and weight of stored grain
Hazards in the work area may include exposure to:
chemicals and pesticides dangerous or hazardous substances debris on floor electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Requirements for work may include:
authorities and permits communications/recording equipment emergency procedures licensing requirements site restrictions and procedures use of safety and personal protective equipment (PPE)
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
existing and potential customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff manufacturers of pesticides supervisors and managers suppliers and contractors union representatives workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established or standard procedures organisational procedures workplace procedures
Companion Volume Implementation Guide 425
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation manufacturer specifications, labels and instructions for
fumigants, chemicals and equipment material safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods
legislation regarding the use of fumigants/poisons relevant Australian and international standards and certification
requirements relevant codes and regulations pertaining to grain storage relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIJ4008 Implement and monitor inbound QA systems Quality assurance methods and techniques may include:
analysis evaluating the effectiveness of system controls questioning sampling scanning tracing trend analysis
Assessment objectives may include:
compliance with contractual and/or legislative requirements evaluation of level of compliance with existing contract identifying areas of potential improvement measuring performance in achieving quality objectives and
confirming the effectiveness of the implemented quality system in meeting specified objectives
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Companion Volume Implementation Guide 426
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
outcomes or reports of quality audits or assessments quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations
Applicable legislation and regulations may include:
Relevant sections of national and state or territory regulatory requirements and codes of practice
relevant state/territory WHS/OHS and environmental protection legislation
workplace relations regulations TLIJ4010 Implement quality systems and procedures in a dangerous goods workplace Customers include: contractors
general public receivers suppliers
Communication techniques include:
email faxes fixed phone internet mobile phone oral, aural, or signed communications telephone two-way radio
Organisational documentation includes:
emergency information procedure (EIP) emergency procedures guide (EPG) operating procedures transport emergency response plan (TERP)
Documentation and records include:
relevant Australian Standards and certification requirements relevant internal data entry books, including log books, data
sheets and load sheets TERP transport regulations as they apply to the enterprise, including
local authority regulations and procedures workplace policies and procedures
Applicable legislative procedures and codes include:
Australian code for the transport of dangerous goods by road or rail: the current Australian Dangerous Goods (ADG) Code
relevant state and territory: o environmental protection legislation and regulations o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o WHS/OHS legislation
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TLIJ5007 Conduct internal quality audits Work may be undertaken: in various work environments in the sections of the warehousing,
storage, transport and distribution industries Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Audits may cover: aspects of services, products, risks, work systems and workplace Quality audits may be conducted:
as part of enterprise, site or licence requirements
Audits may be conducted: alone or in conjunction with other staff from the enterprise using external personnel
Hazards may include: confined spaces contamination of, or from, goods/materials being
transported/stored fire/explosions hazardous or dangerous materials/goods moving vehicles noise, light, energy sources stationary and moving machinery, parts or components
Communication in the work area may include:
barcode readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for controlling storage environments use of safety and personal protective equipment (PPE)
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
emergency services government instrumentalities industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists
Companion Volume Implementation Guide 428
management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers, potential customers and existing clients
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to workplace activities, including the ADG Code where applicable
communications technology equipment, oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures manufacturer specifications for equipment and environmental
control systems material safety data sheets operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality and customer service standards and procedures relevant Australian and international standards, criteria and
certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of load
shifting equipment and storage facilities supplier and/or client instructions suppliers handling and storage advice workplace operating procedures and policies
Applicable procedures and codes may include:
equal opportunity, equal employment opportunity and affirmative action legislation
licence, patent or copyright arrangements relevant Australian and international standards and certification
requirements relevant codes and regulations including ADG Code where
applicable relevant state/territory WHS/OHS and environmental protection
legislation in terms of duties of employers, employees, suppliers and contractors
relevant workers compensation legislation relevant workplace relations legislation
K: Technology
TLIK0001 Using telematics and technology data effectively in transport scheduling
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Definition of telematics Telematics is literally a combination of the words Telecommunications and Informatics. Telematics, in a broad sense, is any integrated use of telecommunications with information and communications technology. It is the technology of sending, receiving and storing information relating to remote objects, such as vehicles, via telecommunication devices
Definition of Geofencing Geofencing is the use of the Global Positioning System (GPS) satellite network and/or local radio-frequency identifiers (such as Wi-Fi nodes or Bluetooth beacons) to create virtual boundaries around a location. The geofence is then paired with a hardware/software application that responds to the boundary in some fashion as dictated by the parameters of the program
Stakeholders may include: internal and external customers suppliers of goods/cargo/services internal employees regulatory authorities
TLIK0002 Managing autonomous rail traffic operations by network control Definition of rail traffic
trains travelling in the railway network
Definition of network control
function responsible for managing train paths and issuing occupancy authorities
TLIK2003 Apply keyboard skills
The operations may be conducted:
in a range of work environments by day or night in a range of typical weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Keyboards/keypads may be used in a range of work contexts, including
in the workplace, warehouse or depot in the business office in a vehicle on the road at a client's workplace
Keyboards/keypads may be used on a range of infotechnology equipment, including:
computers cash registers calculators electronic typewriters various forms of data entry devices
Keyboard skills may be required to enter data via a range of work-based computer applications including:
word processors inventory control and stock management systems electronic data interchange (EDI) systems information databases and storage systems invoicing and payment systems manifests control systems work organisation systems internet browsers computerised presentation software
Companion Volume Implementation Guide 430
Personnel in the work area may include:
workplace personnel site visitors contractors official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, goods and container identification/serial
number manufacturer instructions concerning the use of
keyboards/keypads workplace procedures and policies for the use of computer
equipment supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial
arrangements standards and certification requirements quality assurance procedures
Applicable regulations and legislation may include:
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
workplace relations regulations workers compensation regulations
TLIK2007 Perform electronic data interchange to transmit shipping documentation
The operations may be conducted:
in a range of work environments by day or night in a range of typical weather conditions
Customers may be: internal or external Work environment may include movement of:
equipment goods materials vehicular traffic
The electronic transfer medium may include:
email bulletin boards computer faxes
Security procedures may include:
encryption of data controlled access regulated transmission times
Transfer of data may include:
interfaces between agents authorities brokers clients
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outposts Requirements for work may include:
data protocols and procedures communications equipment security clearances incident/accident breakdown procedures authorities and permits hours of operations relevant regulations
Consultative processes may involve:
other employees and supervisors international and domestic agents, suppliers, potential
customers and existing clients relevant authorities and institutions management work health and safety (WHS)/occupational health and safety
(OHS) specialists, other maintenance, professional or technical staff
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
workplace procedures and policies for the use of computer equipment and software required for electronic data interchange (EDI)
manufacturer instructions concerning the use required computing equipment and software
goods identification numbers and codes manifests, bar codes, goods and container identification/serial
numbers supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial
arrangements relevant standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
local and international freight regulations relevant Australian Standards and certification requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
Companion Volume Implementation Guide 432
workplace relations regulations workers compensation regulations Australian Dangerous Goods (ADG) Code and regulations
TLIK2010 Use infotechnology devices in the workplace
The operations may be conducted:
in a range of work environments by day or night in a range of typical weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted: in a range of work contexts Infotechnology equipment may include:
bar code readers CD-ROM drives central processors computer driven projectors desktop computers floppy disk drives human interface device keyboards laptop computers mobile phone monitors printers radio frequency devices touch screens USB drives visual display units zip drives
Computer applications may include:
word processing software inventory control and stock management systems electronic data interchange (EDI) systems information databases and storage systems invoicing and payment systems manifests control systems work organisation systems networks including intranet/internet browsers computerised presentation software computerised control/monitoring systems
Personnel in the work area may include:
workplace personnel site visitors contractors official representatives
Communication in the work area may include:
phone/mobile phones electronic data interchange (EDI) fax email internet radio oral, aural or signed communications
Companion Volume Implementation Guide 433
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/documents may include:
goods identification numbers and codes manifests, bar codes, goods and container identification/serial
number manufacturer instructions concerning the use computing
equipment workplace procedures and policies for the use of computer
equipment supplier and/or client instructions safety data sheets (SDS)/material safety data sheets (MSDS) relevant codes of practice safe working or other notices relevant legislation, regulations and related documentation award, enterprise bargaining agreement, other industrial
arrangements standards and certification requirements quality assurance procedures emergency procedures
Applicable regulations and legislation may include:
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS)legislation
relevant state/territory environmental protection legislation workplace relations regulations workers compensation regulations Australian Dangerous Goods (ADG) Code and regulations
TLIK5006 Evaluate software requirements and hardware enhancements
Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in the evaluation of computer software requirements and hardware enhancements
Customers may be: internal or external Operations may be: by day or night The workplace environment may involve:
twenty-four-hour operation single and multi-site location large, medium and small workplaces
Services, products, risks, work systems and requirements:
potentially vary in different sections of the enterprise
Customer and supplier contact and coordination:
is a requirement of these operations
Computer systems may be used for but are not limited to:
stock management information storage invoicing payments
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manifests on-board systems work organisation
Communication in the work area may include:
phone electronic data interchange (EDI) fax email internet radio frequency communications barcode readers oral, aural or signed communications
Consultative processes may involve:
other employees and supervisors suppliers and clients computer specialists software and hardware companies and distributors users of similar systems/technology management and union representatives industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures organisational procedures established procedures
Information/ documentation may include:
codes of practice and regulations relevant to the evaluation of computer software requirements and hardware enhancements
workplace operating procedures and policies supplier and/or client instructions operations manuals, job specifications and procedures and
induction documentation manufacturer specifications and instructions for computer
equipment, and software relevant Australian and International standards, criteria and
certification requirements communications technology equipment, oral, aural or signed
communications quality assurance standards and procedures emergency procedures relevant competency standards and training materials quality assurance plans, data and document control conditions of service, legislation and industrial agreements
including workplace agreements and awards Applicable procedures and codes may include:
relevant codes and regulations for evaluation of computer software requirements and hardware enhancements
relevant Australian and international standards relevant state/territory WHS/OHS and environmental protection
legislation in terms of duties of employers, employees, suppliers and contractors
Companion Volume Implementation Guide 435
licence, patent or copyright arrangements relevant workplace relations legislation relevant workers compensation legislation equal opportunity, equal employment opportunity and
affirmative action legislation
L: Resource Management
TLIL1001 Complete workplace orientation/induction procedures
Applicable regulations and legislation may include:
Australian Dangerous Goods (ADG) Code and freight regulations and codes
environmental protection regulations equal employment legislation and related policies licensing requirements for driving and carrying particular classes
of goods relevant Australian and state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation relevant regulations, standards and codes of practice, including
the Australian Standards for Manual Handling and the Industry Safety Code
workers compensation legislation workplace relations legislation
Communication may involve the basic use of a range of communication technology including:
electronic data interchange (EDI) email fax internet phone radio
Consultative processes may involve:
clients contractors industrial relations and WHS/OHS specialists local government authorities managers official representatives other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel
Customers may be: internal or external Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat
Companion Volume Implementation Guide 436
light including UV noise uneven ground, steps, road surfaces, work surfaces vehicular traffic and pedestrians working at heights
Information/documentation may include:
accident procedures award, enterprise bargaining agreement, other industrial
arrangements competency standards and training materials conditions of service, relevant legislation, regulations and related
documentation emergency procedures goods identification numbers and codes induction/orientation documentation job specification, site/workplace map and details of organisation
structure manifests, bar codes, goods and container identification manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures relevant Australian Standards and certification requirements relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code security procedures supplier and/or client instructions workplace procedures, checklists and instructions
Operations may be conducted:
by day or night in controlled or open environments in enclosed spaces in exposed conditions
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
TLIL2008 Complete routine administrative tasks
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Mail items may include: bulk quantities
company procedures emails facsimiles letters single items
Receival and despatch processes for internal and
workplace processes and procedures
Companion Volume Implementation Guide 437
external mail/documents/messages follow:
Requirements for work may include:
communications equipment hours of operations relevant regulations security procedures site restrictions and procedures use of safety and personal protective equipment (PPE) workplace procedures
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists
management other employees and supervisors other professional or technical staff potential customers and existing clients union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication in the work area may include:
email fax fixed phone internet mobile phone oral, aural or signed communications radio
Depending on workplace context, personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunglasses and UV protection two-way radios
Information documents may include:
Australian and international standards, criteria and certification requirements
Australian Dangerous Goods (ADG) Code, Australian and international codes for transporting explosives, HAZCHEM codes and other regulations pertaining to the delivery of mail courier items
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials emergency procedures induction documentation international transport regulations, codes and procedures job specifications
Companion Volume Implementation Guide 438
manufacturer/client specifications, instructions and labelling advice including safety data sheets (SDS)/material safety data sheets (MSDS)
operations manuals quality assurance procedures supplier and/or client instructions workplace procedures and policies for the completion of routine
administrative tasks associated with courier and delivery operations
Applicable regulations and legislation may include:
ADG Code, Australian and international codes for transporting explosives, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail courier operations
relevant Australian and international standards, criteria and certification requirements
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory roads and traffic authority road rule and licence
requirements
TLIL2031 Monitor and process attendance records
Work may be conducted: by day or night in a range of work environments
Employees include: all personnel whose attendance is recorded for timekeeping purposes
Workplaces may comprise: large, medium or small worksites Timekeeping records and systems may include, but are not limited to:
clock cards/identification numbers integrated attendance sheet systems jury leave manual clocking systems maternity/paternity leave rest breaks between shifts/overtime swipe cards/physical recognition systems
Information on attendance records may be obtained from:
absentee records identification system requirements payroll department record cards timesheets
Consultative processes may involve:
affected customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives official representatives other employees, supervisors and managers relevant authorities and institutions
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications
Companion Volume Implementation Guide 439
phone radio frequency systems
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
conditions of service, award, enterprise bargaining agreement, and other industrial arrangements
emergency procedures employee timesheets, absentee records, record cards or
computer files manufacturer specifications for office equipment operations manuals, job specifications and induction
documentation quality assurance procedures regulatory and/or code requirements relevant to the
maintenance of attendance records relevant Australian Standards and certification requirements workplace procedures and policies for the monitoring and
processing of attendance records Applicable regulations and legislation may include:
federal and state/territory award legislation relevant state/territory privacy legislation relevant state/territory regulations and codes of practice relevant
to the monitoring and processing of attendance records relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL2046 Handle customer luggage/property Operations may be conducted:
by day or night in a range of work environments
Work may be conducted: in controlled or open environments in exposed conditions in restricted spaces
Work may involve exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and vehicles
Luggage/property can be any article carried or forwarded by the customer
animals bags bicycles household items
Companion Volume Implementation Guide 440
using the transport system including:
motorcycles prams and strollers sporting goods
Luggage conveyance can include:
carrying lifting mechanical lifting and carrying packing storage
Lost property may be dealt with by:
forwarding to authorities forwarding to sale forwarding to storage unit forwarding to the owner
Other transport networks may include:
airlines bus coach ship taxi
Communication in the work area may include:
electronic data interchange (EDI) email/internet face-to-face discussions and memos fax oral, aural or signed communications phone
Consultative processes may involve:
customers other workplace personnel supervisors and managers
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures emergency procedures labels manufacturer specifications for office and communications
equipment and materials relevant codes of practice and regulations, including the
Australian Dangerous Goods (ADG) Code relevant forms and documentation for the transfer of luggage
and/or property relevant work health and safety (WHS)/occupational health and
safety (OHS) and environmental protection requirements and policies
work instructions, job description and induction materials
Companion Volume Implementation Guide 441
Applicable regulations and legislation may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL2060 Complete induction to the transport industry Certification requirements In the case of taxi drivers, if the original context of this unit
changes i.e. moving from state to state or territory then the unit may be reassessed for certification
State/Territory Taxi/Transport Regulators Organisational structures may include:
depots, their locations and typical operating procedures operator status and relationships owner status and relationships peak bodies/professional associations regulatory and licensing bodies
Equipment and technology may include:
GPS and other electronic devices that are part of the day-to-day operations of the job role
mobile phone small, medium, large semi-trailers in differing configurations street directory taxicab and associated equipment
Operations may be conducted:
by day or night in controlled or open environments in enclosed spaces in exposed conditions
Legislative and regulatory requirements may include:
ABN, GST and BAS requirements equal opportunity/anti-discrimination legislation and
requirements fatigue management requirements obligations of a driver as part of the public transport system or
the wider community road safety legislation and regulations state/territory WorkCover requirements Transport Act and transport regulations, and specific regulations
applicable to some types of transport (i.e. taxicabs) various contract arrangements work health and safety (WHS)/occupational health and safety
(OHS) legislation and regulations Policies and procedures may include:
competency standards and training materials emergency procedures induction documentation operations manuals relevant guidelines relating to the use of equipment relevant legislation, regulations and related documentation workplace procedures, checklists and instructions
TLIL3002 Undertake employee payroll activities
Companion Volume Implementation Guide 442
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Payroll activities may include the processing of information on:
attendance leave records loadings overtime allowances payment details superannuation tax
Payroll and other details may be:
manually or computer generated
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Personal protective equipment (PPE) needed in the work area may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management other professional or technical staff staff members union representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian and international codes of practice and regulations relevant to workplace activities
award, enterprise bargaining agreement, and/or other industrial arrangements
emergency procedures
Companion Volume Implementation Guide 443
employees work records manufacturer specifications for relevant office and computer
equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements WHS/OHS procedures and policies workers compensation and superannuation regulations workers conditions of service workplace procedures and policies for payroll activities
Applicable regulations and legislation may include:
privacy legislation relevant codes and regulations for the payroll operations relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations
TLIL3003 Conduct induction process Customers may be: internal or external Operations may be conducted:
by day or night in controlled or open environments in enclosed spaces in exposed conditions
Instruction methods may include:
demonstration explanation guided site/workplace inspection presentation using an overhead slide projector, computer-driven
projector or video player/monitor provision of program notes and materials written and practical assignments and exercises
Hazards may include: dust and vapours hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular traffic and pedestrians
Consultative processes may involve:
clients contractors industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists local government authorities managers official representatives other professional or technical staff supervisors/team leaders union representatives visitors workplace personnel
Companion Volume Implementation Guide 444
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication may involve the basic use of a range of communication technology including:
electronic data interchange (EDI) email fax internet phone radio
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety headwear and footwear sunscreen, sunglasses and safety glasses two-way radios
Information/documentation may include:
award, enterprise bargaining agreement, other industrial arrangements
competency standards and training materials conditions of service, relevant legislation, regulations and related
documentation emergency procedures goods identification numbers and codes induction/orientation documentation job specification, site/workplace map and details of organisation
structure manifests, bar codes, goods and container identification manufacturer specifications material safety data sheets operations manuals quality assurance procedures relevant Australian Standards and certification requirements relevant codes of practice including the Codes of Practice for
Manual Handling and the Industry Safety Code supplier and/or client instructions workplace induction procedures and related instruction
materials Applicable regulations and legislation may include:
dangerous goods and freight regulations and codes environmental protection regulations equal employment legislation and related policies licensing requirements for driving and carrying particular classes
of goods relevant Australian and state/territory WHS/OHS legislation relevant regulations, standards and codes of practice, including
the Codes of Practice for Manual Handling and the Industry Safety Code
workers compensation legislation workplace relations legislation
TLIL4005 Apply conflict/grievance resolution strategies
Companion Volume Implementation Guide 445
The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer contact and coordination Conflicts/grievances may arise at all levels of the organisation in a range of possible situations including:
amongst internal personnel between external personnel and the organisation between internal personnel and external personnel such as
customers, suppliers, contractors, equipment manufacturer between internal personnel and management
Consultative processes may involve:
contractors customers/clients management manufacturer of equipment other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers of goods/materials union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communications systems may involve:
email face-to-face conversations and meetings fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
award, enterprise bargaining agreement, workers compensation, and other industrial arrangements
conditions of service, relevant legislation, regulations and related documentation
emergency procedures goods identification numbers and codes job specifications manifests, bar codes, goods and container identification manufacturer specifications safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures records of action to resolve conflicts/grievances and
documentation of agreements reached relevant Australian Standards and certification requirements
Companion Volume Implementation Guide 446
relevant codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
supplier and/or client instructions workplace procedures for the resolution of conflicts/grievances
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous Goods licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations
TLIL4009 Manage personal work priorities and professional development
The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer/supplier contact and coordination
Work priorities and professional development are:
directed at maximising achievement of the individual in accordance with the enterprise's objectives and strategic plans
Professional development activities may include:
attendance at formal education/training programs attendance at relevant conferences, seminars and workshops coaching/mentoring on the job completion of internal short training programs networking with other technical, managerial and professional
staff reading of relevant journals and literature workplace training projects
Consultative processes may involve:
customers/clients management manufacturer representatives other employees and supervisors other maintenance, professional or technical staff supplier representatives trainers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation, meetings and workshops fax mail telephone
Companion Volume Implementation Guide 447
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
competency standards customer service standards and procedures customer/client instructions emergency procedures job specifications journals and work-related literature legislation, regulations and related documentation relevant to
business operations manufacturer/supplier specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
training notes and materials workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace procedures and policies workplace products and services information
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous Goods licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations
TLIL4010 Assess and confirm customer transport requirements The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer contact and coordination Consignments may be: containerised
in gas, liquid or solid form packaged or loose palletised
Companion Volume Implementation Guide 448
single and multi-site locations Special freight transport requirements may involve:
dangerous goods hazardous substances live stock oversized/overmassed loads single and multi-site locations specific security arrangements temperature controlled stock
Decision to provide service to customer is:
undertaken within scope of authority
Decisions should reflect: the scope of the organisation to undertake the task and/or to outsource some or all of the task
Key characteristics of the goods/stock to be transported may include the:
aggregate size and capacity of load to be transported load characteristics including perishability, spoilage, fragility,
compatibility packing and stowing requirements for load type of goods to be transported
Consultative processes may involve:
existing and potential customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives work health and safety (WHS)/occupational health and safety
(OHS) specialists Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
Australian Dangerous Goods (ADG) Code and related regulations and documentation including safety data sheets (SDS)/material safety data sheets (MSDS)
customer service standards and procedures legislation, regulations and related documentation relevant to
workplace operations manufacturer/supplier specifications, advice, recommended
procedures, policies and instructions quality assurance standards and procedures
Companion Volume Implementation Guide 449
regulations and policies relating to minimising risks to the environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
reports of accidents and incidents supplier and/or client instructions workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace procedures and policies workplace products and services information
Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice trading regulations relevant to business operations
TLIL4021 Coordinate the erection and dismantling of temporary storage facilities Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Work involves: individuals coordinating and organising the construction and dismantling of temporary storage facilities from working drawings and erection specifications
Types of temporary storage facilities may include:
compacted earth or fill floors concrete floors concrete side wall sites earth wall sites sites segregated for different commodities timber and/or steel prefabricated wall sites two-way sites
Consultative processes may involve:
existing and potential customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists maintenance, professional or technical staff manufacturers of pesticides supervisors and managers suppliers and contractors union representatives workplace personnel
Companion Volume Implementation Guide 450
Requirements for work may include:
authorities and permits communications/recording equipment emergency procedures licensing requirements site restrictions and procedures use of safety and personal protective equipment (PPE)
Hazards in the work area may include:
chemicals and pesticides dangerous or hazardous substances debris on floor electrical equipment faulty equipment humidity, air temperature, radiant heat noise, light, energy sources stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing respirators and fume/dust masks safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established or standard procedures organisational procedures workplace procedures
Information/documents may include:
Australian and international standards, criteria and certification requirements
award, workplace bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation manufacturer specifications and instructions materials safety data sheets operations manuals, job specifications and procedures quality assurance procedures relevant regulations including the Australian Dangerous Goods
(ADG) Code supplier and/or client instructions WHS/OHS procedures
Companion Volume Implementation Guide 451
workplace operating procedures and policies Applicable regulations and legislation may include:
ADG Code and regulations pertaining to the storage and handling of dangerous and hazardous goods
legislation regarding the use of fumigants/poisons relevant Australian and international standards and certification
requirements relevant codes and regulations pertaining to grain storage relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4030 Control a furniture warehouse Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operations incident/accident/breakdown procedures noise restrictions restricted spaces site restrictions and procedures specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Work may be conducted in: controlled or open environments environments involving the movement of equipment, goods,
materials and/or vehicular traffic exposed conditions limited or restricted spaces
Furniture and effects may require:
location packaging requirements special handling storage and/or
Modes of transfer may be: manual or motorised Storage types may include but are not limited to:
block/stacks containers marked floor space pallets racks and racking systems
Inventory systems may be: automated computerised manual microfiche paper-based
Companion Volume Implementation Guide 452
Stored furniture and effects may include but are not limited to:
bed-ends, mattresses and bases carpets, tables and chairs computing and office equipment and furniture fridges, freezers and washing machines lamps and lamp shades lounges and armchairs pendulum clocks television sets, stereo and audio equipment tools and equipment upright pianos, organs and grand pianos
Consultative processes may involve:
customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions union representatives
Labelling systems may include but are not limited to:
bar code identification numbering systems labels serial numbers
Hazards in the work area may include:
a fire or explosion broken glass/mirrors damaged furniture or pallets debris on floor dust/vapours faulty equipment faulty racking heavy and/or awkward furniture and loads noise, light, energy sources oil or water on floor poorly stacked pallets/furniture stationary and moving machinery, parts or components
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing
Companion Volume Implementation Guide 453
safety glasses safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
client instructions codes of practice and regulations relevant to workplace
operations emergency procedures identification numbers, codes and labels insurance documentation inventory listings manifests, furniture transfers, bar codes, and container
identification/serial number manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements security and safety incident procedures and reporting
requirements workplace procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the storage of dangerous goods and hazardous substances
codes and regulations relevant to the storage of furniture and effects
export/import/quarantine/bond requirements insurance legislation and regulations relevant state/territory WHS/OHS and environmental protection
legislation water and road use and licence arrangements workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4032 Implement equal employment equity strategies Work may be conducted: by day or night
in a range of work environments Workplaces may comprise: large, medium or small worksites Recording mechanisms/systems may include:
electronic systems paper-based systems
Work organisation procedures and practices may include:
despatching and collecting procedures employment policies industrial relations policies and agreements payroll systems security procedures superannuation procedures
Consultative processes may involve:
employees
Companion Volume Implementation Guide 454
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
official representatives relevant authorities and institutions supervisors and managers union representatives
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
conditions of service, award, enterprise bargaining agreement, and other industrial arrangements
manufacturer specifications for office equipment operations manuals, job specifications and induction
documentation quality assurance procedures regulatory requirements relevant to employment equity relevant Australian Standards and certification requirements workplace procedures and policies for the implementation of
equal employment equity strategies Applicable regulations and legislation may include:
freedom of information legislation relevant state/territory privacy legislation relevant state/territory WHS/OHS and environmental protection
legislation workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4033 Promote effective workplace practice Work may be conducted: by day or night
in a range of work environments Workplaces may comprise: large, medium or small worksites Work environment may be: in a depot, a worksite or a store, either as an individual, a team
leader or a coordinator Work may involve exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and vehicular traffic
Workplace procedures may include:
customer information quality assurance policy relevant competency guidelines relevant work health and safety (WHS)/occupational health and
safety (OHS) guidelines
Companion Volume Implementation Guide 455
workplace procedures Consultative processes may involve:
customers employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists suppliers and contractors
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
Australian Standards and certification requirements relevant to workplace activities
competency guidelines conditions of service, award, enterprise bargaining agreement,
and other industrial arrangements customer enquiries, responses and records emergency procedures manufacturer specifications for workplace equipment operations manuals, job specifications and induction
documentation quality assurance measures relevant to workplace activities regulatory and/or code requirements relevant to workplace
activities training materials workplace objectives workplace procedures and policies
Applicable regulations and legislation may include:
federal and state/territory regulations and codes of practice relevant to workplace activities
relevant state/territory WHS/OHS and environmental protection legislation
workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4036 Develop rosters Work may be conducted in: by day or night
in a range of work environments
Companion Volume Implementation Guide 456
Work rosters may cover: long distance freight services long distance passenger services maintenance vehicle operations short distance freight services urban passenger services
Staff covered by work rosters may include:
crew transport personnel driving and driving support crews freight handling personnel interchange personnel passenger assist/customer service personnel revenue collection officers security officers shunting and marshalling crews station personnel terminal personnel traffic officers transit officers transport control centre personnel yard support personnel
Changes to planned services may include:
changes in demand response to emergencies
Real time issues may include:
absenteeism additional support services due to injury emergencies
Support activities may include:
crew transport freight loading and unloading interchange support activities luggage loading and unloading operations control revenue processing shunting and marshalling station support activities training personnel vehicle loading and unloading
Contingency plans may include:
additional services late arrival or cancellation of services non-availability of freight handling equipment non-availability of material handling equipment non-availability of personnel non-availability of rolling stock
Work outcomes or set workings may apply to:
personnel required for support activities transport control personnel transport crews transport planning personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications
Companion Volume Implementation Guide 457
phone radio frequency systems
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
conditions of service, award, enterprise bargaining agreement, and other industrial arrangements
dangerous goods manifest emergency procedures hard copy documentation manufacturer specifications for office equipment operations manuals, job specifications and induction
documentation quality assurance procedures regulatory and/or code requirements relevant to the
development of rosters relevant Australian Standards and certification requirements safe working forms transport graphs work rosters workplace procedures and policies for the development of
rosters Applicable regulations and legislation may include:
relevant state/territory privacy legislation relevant state/territory regulations, safe working systems and
codes of practice relevant to the development of rosters, including the Australian Dangerous Goods (ADG) Code and the Code of Practice for the Defined Interstate Rail Network in situations where the trains are operating on that network
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
state, federal or Territory award legislation workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4037 Apply and amend rosters Work may be conducted in: by day or night
in a range of work environments Staff covered by work rosters may include:
crew transport personnel driving and driving support crews freight handling personnel interchange personnel passenger assist/customer service personnel
Companion Volume Implementation Guide 458
revenue collection officers security officers shunting and marshalling crews station personnel terminal personnel traffic officers transit officers transport control centre personnel yard support personnel
Changes to planned services may include:
changes in demand response to emergencies
Real time issues may include:
absenteeism additional support services due to injury emergencies
Work outcomes or set workings may apply to:
personnel required for support activities transport control personnel transport crews transport planning personnel
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
conditions of service, award, enterprise bargaining agreement, and other industrial arrangements
dangerous goods manifest emergency procedures hard copy documentation manufacturer specifications for office equipment operations manuals, job specifications and induction
documentation quality assurance procedures regulatory and/or code requirements relevant to the application
and amendment of rosters relevant and certification requirements safe working forms transport graphs
Companion Volume Implementation Guide 459
work rosters workplace procedures and policies for the application and
amendment of rosters Applicable regulations and legislation may include:
relevant state/territory privacy legislation relevant state/territory regulations, safe working systems and
codes of practice relevant to the application and amendment of rosters, including the Australian Dangerous Goods (ADG) Code and the Code of Practice for the Defined Interstate Rail Network in situations where the trains are operating on that network
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation
state, federal or territory award legislation workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIL4058 Plan a career in logistics Career development activities may include:
accredited courses/other courses action learning career counselling coaching competency development processes education and training programs higher duties industry experience mentoring networking
Career plan may include: job search tools/methods long-term goals objectives skills development in finding, applying for and winning positions skills development to meet particular job/career requirements strategies timeframes
Sources of career information may include:
career expos graduate career counselling organisations Internet sites job search/personnel placement agencies local, national and international publications media notice of vacancies personal networks social and political information statistical workforce data word-of-mouth workshops
Characteristics may include: desires gaps preferences strengths
Companion Volume Implementation Guide 460
the need to develop skills in job search, resume preparation/presentation, networking, and impression management
weaknesses Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
career planning proformas data on workforce trends in transport and logistics industry, and
wider Applicable legislation and regulations may include:
relevant state/territory regulations and codes of practice workplace relations regulations
TLIL4059 Implement asset management systems Asset management activities may include:
data capture program introduction of information systems studies
Areas of possible improvement may include:
age of the asset base complexity of assets, including their sophistication and issues
involved levels of service provided or demanded number of assets quality of the assets constructed spot checks
Regular audits may include:
external internal
Assets may include: buildings employees enterprise relationships equipment
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions
Companion Volume Implementation Guide 461
Documentation and records may include:
emergency procedures quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations reports of assets held and their status technical instructions
Applicable legislation and regulations may include:
relevant national, state/territory legislation, including WHS/OHS and environmental protection requirements
workplace relations regulations TLIL4070 Work effectively in the transport and logistics industry Transport modes may include:
air rail road sea
Current and emerging technologies may include:
artificial intelligence (AI) autonomous vehicles block chain communication systems drones electronic data interchange (EDI) enterprise resource planning global tracking systems on-board computers speed limiting technology Serverless computing warehouse management system
Distribution and warehousing systems may include:
coding systems, including bar codes facility layout and support systems human/machine systems inventory systems layout techniques - process/flow charts, flow diagrams product/process layouts productive/non-productive facilities storage, location, despatch, transportation supply and demand technology, robotics, computers work health and safety (WHS)/occupational health and safety
(OHS) considerations/impact work design, cost efficiencies
Applicable legislation and regulations may include:
environmental sustainability licensing load limitations permits/documentation signage time/day constraints transport configuration WHS/OHS
Future challenges may include:
ageing workforce client demands and expectations
Companion Volume Implementation Guide 462
climate change environmental impacts fuel costs/availability globalisation/trade agreements infrastructure quality assurance retraining technical
Service providers may include:
cleaning information technology legal logistic service provider pallets and unit loading devices recruitment/HR functions security shipping transport
Standard operating procedures may include:
communication protocols key performance indicators (KPIs) personal presentation punctuality reporting procedures safe work procedures operating procedures
Unplanned occurrences may include:
changes in supply and demand climatic impacts equipment failure staff shortages
TLIL4078 Coordinate fleet control logistics The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer contact and coordination Consignments may be: containerised
in gas, liquid or solid form packaged or loose palletised
Transport may be: single or multi-modal Modes of domestic transport may include:
air rail road sea
Companion Volume Implementation Guide 463
Critical transport factors when scheduling fleet operations may include:
customer requirement driver fatigue government regulations industrial award conditions road and weather conditions work health and safety (WHS)/occupational health and safety
(OHS) requirements Communication equipment may include:
mobile phone (portable or in the cabin) on-board computer paging devices radio satellite tracking systems
Consultative processes may involve:
customers/clients management manufacturer other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers union representatives WHS/OHS specialists
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
customer service standards and procedures information on equipment allocation, driver allocation, pick-up
and delivery requirements legislation, regulations and related documentation relevant to
workplace operations manufacturer /suppliers’ specifications, advice, recommended
procedures, policies and instructions material safety data sheets quality assurance standards and procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for services and operations
supplier and/or client instructions workplace fleet control procedures and policies workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace products and services information Applicable regulations and legislation may include:
environmental protection regulations hazardous substances and dangerous goods codes
Companion Volume Implementation Guide 464
licence, patent or copyright arrangements regulations, standards and codes of practice relevant to
workplace operations relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements
TLIL4079 Manage the recovery process Equipment includes: air bags and cushions
bog mats catch equipment chain saws chains cribbing crow bars cutting equipment fire extinguishers forklifts hacksaws hand tools hydraulic jacks lifting slings and strops personal protective equipment (PPE) pumps road train dolly shovels sledge hammers snatch blocks socket sets track mats uplift and recovery boom winches wood saws
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures regulatory procedures
Documentation and records may include:
emergency procedures incident and hazard logs job safety analysis (JSA) and work method statements site inductions state and territory heavy vehicle driving licence or permit
requirements state and territory road rules tow authority permit vehicle manufacturer instructions, specifications and
recommended driving procedures, including pre-operational checks of vehicle
vehicle work diaries or record books workplace driving instructions and procedures
Companion Volume Implementation Guide 465
Applicable procedures and codes may include:
relevant state and territory: o fatigue management regulations o road rules o roads and traffic authority driving regulations and licence or
permit requirements pertaining to operating heavy vehicles on unsealed roads
o work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIL5019 Implement and monitor transport logistics
Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in transport logistics
Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Critical parameters for the evaluation of consignment loads may include but are not limited to:
agreed delivery times and destination pick-up and drop-off points type, capacity, compatibility and capability of load waiting, loading and unloading times
Key requirements for the planning of transport logistics may include but are not limited to:
collection and distribution destination fatigue management return freight transport duration times transport mode(s) and capacity type and compatibility of load use of designated routes
Strategies to address identified deficiencies in operational capability and availability may include but are not limited to:
alternate transport mode(s) outsourcing components of operation re-negotiation of collection and/or delivery times
Consignments may be: and in gas, liquid or solid form containerised packages or loose palletised
Transport may be: single or multi-modal Modes of transport may include:
air rail road sea
Calculation of transport duration times includes:
change-over loading standing times travelling
Companion Volume Implementation Guide 466
unloading with due regard to varying transit condition and environments
(i.e. road conditions, traffic flows, weather, local government by-laws)
Transport may involve: the use of designated routes Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for transport logistics use of safety and personal protective equipment (PPE)
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
emergency services industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions relevant government instrumentalities suppliers, potential customers and existing clients
Communication in the work area may include:
bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications
Personal protective equipment (PPE) may include but is not limited to:
gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Companion Volume Implementation Guide 467
Information/documentation may include:
Australian and international codes of practice and regulations relevant transport logistics including the Australian Dangerous Goods (ADG) Code where applicable
communications technology equipment, oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
dangerous goods documentation where applicable including dangerous goods declarations
emergency procedures manufacturer specifications for equipment and goods material safety data sheets operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and
certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of load
shifting equipment and storage facilities supplier and/or client instructions suppliers’ advice transport routes and timetables workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances,
codes and regulations relevant to transport logistics equal opportunity, equal employment opportunity and
affirmative action legislation licence, patent or copyright arrangements relevant Australian and international standards and certification
requirements relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations
TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises
Work may be undertaken: in various work environments in warehousing, storage, transport, and logistics industries
Customers may be: internal or external Operations may be: by day or night The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Companion Volume Implementation Guide 468
Factors impacting upon the development of operational procedures may include:
changes to technology culture of the workplace domestic and international market variability, political
constraints legislative requirements the principal services, products and competitive advantages of
the organisation Development of operational procedures may be:
internally and/or externally initiated
Transport may be: single or multi-modal Modes of domestic transport may include:
air rail road sea
Transport may involve: the use of designated routes Hazards may include: confined spaces
contamination of, or from, materials being handled fire/explosions hazardous or dangerous materials moving vehicles noise, light, energy sources stationary and moving machinery, parts or components
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for transport and logistics systems use of safety and personal protective equipment (PPE)
Consultative processes may involve:
emergency services industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions relevant government instrumentalities suppliers, potential customers and existing clients
Communication in the work area may include:
bar code readers electronic data interchange (EDI)
Companion Volume Implementation Guide 469
email fax internet oral, aural or signed communications phone radio frequency communications
Personal protective equipment (PPE) may include but is not limited to:
gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to transport and logistics operations including the Australian Dangerous Goods (ADG) Code where applicable
communications technology equipment, oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
dangerous goods documentation where applicable including dangerous goods declarations
emergency procedures manufacturer specifications for equipment and goods material safety data sheets operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and
certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of load
shifting equipment and storage facilities supplier and/or client instructions suppliers’ advice for the handling, transport and storage of goods
and materials workplace operating procedures and policies
Applicable procedures and codes may include:
codes and regulations relevant to transport and logistics operations including the ADG Code where applicable
equal opportunity, equal employment opportunity and affirmative action legislation
licence, patent or copyright arrangements relevant Australian and international standards and certification
requirements
Companion Volume Implementation Guide 470
relevant state/territory WHS/OHS and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
relevant workers compensation legislation relevant workplace relations legislation
TLIL5026 Manage export logistics
Work may be undertaken: in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in export logistics
Customers may be: internal or external The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Critical parameters for the evaluation of consignment loads may include but are not limited to:
agreed cost structure agreed delivery times and destination pick-up and drop-off points type, capacity, compatibility and capability of load waiting, loading and unloading times
Key requirements for the planning of transport logistics may include but are not limited to:
bond and customs requirements collection and distribution destination fatigue management return freight transport duration times transport mode(s) and capacity type and compatibility of load use of designated routes
Strategies to address identified deficiencies in operational capability and availability may include but are not limited to:
alternate transport mode(s) outsourcing components of operation re-negotiation of collection and/or delivery times
Consignments may be: containerised in gas, liquid or solid form packaged or loose palletised
Transport may be: single or multi-modal Modes of transport for export may include:
road and rail locally as well as either air or sea, and both local and overseas couriers
Calculation of transport duration times includes:
travelling, loading, unloading, change-over and standing times and with due regard to varying transit condition and environments (i.e. local and overseas road, sea and weather conditions, traffic flows, government regulations)
Transport may involve: the use of designated routes Requirements for work may include:
additional gear and equipment authorities and permits communications/computing equipment hours of operation Australian and overseas contacts
Companion Volume Implementation Guide 471
incident/accident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment systems and facilities for export logistics use of safety and personal protective equipment (PPE)
Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and PPE
Consultative processes may involve:
employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists international and domestic agents, suppliers and current or
potential clients other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations involved
in export logistics Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communication in the work area may include:
bar code readers electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency communications
Information/documentation may include:
agents’ advice on available transport options, timetables, schedules and issues
Australian and international codes of practice and regulations relevant to export logistics including bond and customs requirements
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code
conditions of service, legislation and industrial agreements including workplace agreements and awards
dangerous goods documentation where applicable including dangerous goods declarations
emergency procedures information accessed through communications/computer
technology and equipment, and verbal or signed communications
Companion Volume Implementation Guide 472
manufacturer specifications for equipment and goods safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance plans, data and document control quality assurance standards and procedures relevant Australian and international standards, criteria and
certification requirements relevant competency standards and training materials supplier and/or client instructions suppliers’ advice for the handling, transport and storage of goods
and materials workplace operating procedures and policies relevant to export
logistics Applicable regulations and legislation may include:
Australian and international codes and regulations relevant to export logistics
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives o IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) equal opportunity, equal employment opportunity and
affirmative action legislation export/import/quarantine/bond requirements licence, patent or copyright arrangements Marine/Aviation Orders relevant Australian and international standards and certification
requirements relevant state/territory WHS/OHS and environmental protection
legislation transport licence/permit requirements workers compensation regulations workplace relations regulations
TLIL5057 Maintain, monitor and improve transport operations systems
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions
Companion Volume Implementation Guide 473
Documentation and records may include:
emergency procedures records of transport operations, including those in relation to
time, quality or cost relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations reports of transport activities
Applicable legislation and regulations may include:
transport regulations, particularly as they apply to the monitoring of operations systems
workplace relations regulations TLIL5062 Apply knowledge of logistics, storage and distribution to international freight forwarding International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Logistics encompasses: the process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements
Supply chain management encompasses:
the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. It also includes coordination and collaboration with suppliers, intermediaries, third-party service providers, and customers
Types of warehouses include:
bonded warehouses private warehouses public warehouses
Warehouse equipment and systems include:
automated conveyor lines fully automated warehouse systems lift trucks and very narrow aisle (VNA) trucks order picking equipment racking and layout systems
Warehouse charges may include:
ancillary charges IT-based invoicing storage charges warehouse handling fees warehouse insurance warehouse rent
Distribution systems encompass:
the procedures, methods, equipment, and facilities, designed and interconnected to facilitate and monitor the flow of goods or services from the source to the end user
Distribution centres are: warehousing facilities located throughout a supply chain in which goods are sorted, assembled, staged or stored temporarily
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
Companion Volume Implementation Guide 474
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Consultative processes may involve:
customers logistics, warehousing and distribution contacts and specialists management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Information/documents may include but are not limited to:
a FIATA forwarder's warehouse receipt (FWR) a warrant warehouse receipt Australian and international regulations, conventions and codes
of practice for the international forwarding of freight Australian and international standards, criteria and certification
requirements cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment
and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and
procedures freight forwarding competency standards and training materials information accessed through communications/computer
technology and equipment, and verbal or signed communications
operations manuals, job specifications and procedures and induction documentation
private warehouse receipt warehousing forms and documentation workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
Companion Volume Implementation Guide 475
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and
financial transactions TLIL5063 Review contracts, insurance, risk and liability in the international freight forwarding context International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Provisions and stipulations that should be in a sales contract include:
arbitration clause buyer requires pre-shipment inspection of the cargo by
surveyors detailed description of the goods discharge port, airport or transport terminal and the final
destination documents required and responsibility for their preparation and
provision exact price of the goods final date for shipment with schedules for continuing contracts Force Majeure clause law and jurisdiction clause payment terms precise quantity of the goods and tolerances where appropriate special packaging, load restraint and stowing requirements for
the cargo the correct Incoterm for the transaction the seller's delivery point transport mode
Supporting documents to a service contract may include but are not limited to:
insurance certificate invoice regulatory requirements (including permit issuing requirements)
in both importing and exporting countries Shipper's Letter of Instruction (SLI)
Risks that may occur during international freight forwarding activities include but are not limited to:
breaches of security climate damage to the cargo lockouts natural disasters overbooked carrier political instability port congestion revolution strikes terrorism theft and fraud transport accident war work slowdowns
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Ways of controlling risks that may occur during an international freight forwarding project include but are not limited to:
being aware of the impact of impending or current natural disasters on freight transport routes
ensuring packaging, packing and stowage is appropriate for the mode(s) of transport
ensuring that insurance cover is sufficient for the risks involved ensuring that security arrangements are adequate ensuring there are no regulatory restrictions or prohibitions on
the export, import or transit of the cargo keeping up to date with geopolitical and industrial developments making provision for suitable alternative routes monitoring weather conditions
Types of cargo insurance policies may include:
annual policy open policy single shipment policy
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Parameters of freight forwarding services relevant to customer requirements may include:
fiduciary and legal responsibilities of either party insurance requirements payment requirements and procedures relevant legislative requirements required import/export documentation and requirements service costs standard procedures for the international forwarding of freight transport security requirements type of transport modes various consignment methods
Consultative processes may involve:
customers freight forwarding specialists insurance brokers international and domestic agents and suppliers management other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions representatives of insurance companies
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communications systems may involve:
electronic data interchange (EDI) email
Companion Volume Implementation Guide 477
face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Information/documents may include but are not limited to:
Australian and international standards, criteria and certification requirements
cargo manifests customers' instructions and transport requirements data obtained through communications technology equipment
and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance standards and
procedures freight forwarding competency standards and training materials insurance certificates insurance claim forms insurance policies operations manuals, job specifications and procedures and
induction documentation pre-advice and pre-alert documents sales contracts standard International Federation of Freight Forwarders
Associations (FIATA) forms and documentation such as: a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Forwarding Instructions (FFI) a Forwarders Warehouse Receipt (FWR) a House Air Waybill (HAWB) a House Bill of Lading (HBL) a Master Air Waybill (MAWB) a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Shippers Declaration for the Transport of Dangerous Goods
(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms suppliers’ advice for the handling, transport and storage of goods
and materials workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations, conventions and codes of practice for the international forwarding of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo
Companion Volume Implementation Guide 478
relevant regulations pertaining to international trading and financial transactions
TLIL5064 Manage international special freight transport services including dangerous goods and special cargo International freight forwarding includes services related to:
the exporting of goods the importing of goods the transiting of goods
Special freight transport services may include but are not limited to:
special transport projects such as the provision international freight logistics for sporting or diplomatic events, conventions and exhibitions, the development of major industry facilities (e.g. mine, manufacturing plant, oil or gas pipeline or refinery) etc.
transport of artworks transport of classified goods transport of dangerous goods transport of diplomatic and consular cargo transport of flowers and plants transport of heavy-weight and out-of-gauge cargo transport of high value goods transport of human remains transport of livestock transport of perishable goods
Perishable goods may include:
animals blood and tissue samples, embryos, organ transplants and other
genetic and biological material cross-contamination and incompatible substances fresh flowers meat, fish, dairy products, vegetables, fruit, chocolates and other
foods requiring temperature control Pre-transport issues in the transport of perishable goods may include:
control of temperature cross-contamination and incompatible substances handling and hygiene packaging pre-cooling of equipment stacking and stowing
Pre-transport issues in the transport of artworks and high value goods may include:
adequacy of insurance adequacy of packaging adequacy of moisture control planning for security, proper stowage and handling in transit advice to carriers of special needs and processes for ensuring
that advice is followed planning for clearance, delivery and receival during transit and at
destination Pre-transport issues in the transport of dangerous goods may include:
adequacy of insurance for the class of dangerous goods concerned
adequacy of packaging, labelling and documentation for the class of dangerous goods concerned
adequacy of special environmental considerations
Companion Volume Implementation Guide 479
adequacy of training for the personnel involved in identification, classification, packing, marking, labelling and placarding of the dangerous goods being transported
advice to carriers of special requirements for the handling and stowage dangerous goods concerned and processes for ensuring that advice is followed
planning for clearance, delivery and receival during transit and at destination
planning for security, proper stowage and handling of dangerous goods in transit
Requirements for work may include:
Australian and international freight forwarding codes, conventions, protocols and procedures for special freight transport services and the transport of dangerous goods
Australian and international regulations and conventions relevant to special freight transport services and the transport of dangerous goods
authorities and permits relevant to special freight transport services and the transport of dangerous goods
global time zones and hours of operation information and communications technology and related
systems workplace operating procedures
Parameters of special freight transport services and the transport of dangerous goods relevant to customer requirements may include:
contract arrangements fiduciary and legal responsibilities of either party in gas, liquid or solid form insurance requirements packaging, packing, stowage and storage options payment requirements and procedures procedures for forwarding of applicable types of special
international freight and dangerous goods relevant legislative requirements required import/export documentation, labelling and
requirements service costs transport routing transport security checks type of transport modes various consignment methods
Modes of transport may include:
air inland waterway multimodal rail road sea
Australian and international codes and regulations for the international transport of dangerous may include:
for air transport: Civil Aviation Safety Authority (CASA) regulations, CASA training requirements for employees who pack, mark, label and document air cargo, and International Air Transport Authority (IATA) Dangerous Goods Regulations (DGR)
for road and rail transport: Australian Dangerous Goods (ADG) Code
Companion Volume Implementation Guide 480
for sea transport: Australian Maritime Safety Authority (AMSA) Marine Orders Part 41 and International Maritime Dangerous Goods (IMDG) Code
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, Department of Agriculture, government agencies responsible for transport security etc.
Consultative processes may involve:
customers employees, supervisors and managers global network of international and domestic agents and
suppliers other employees and supervisors other professional or technical staff relevant regulatory authorities and institutions special freight transport specialists (e.g. perishable goods,
dangerous goods, artworks, high value goods, heavy-weight goods etc.)
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Communications systems may involve:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Information/documents may include but are not limited to:
Australian and international regulations, conventions and codes of practice for the international transport of special freight and dangerous goods
cargo manifests competency standards and training materials customers' instructions and transport requirements dangerous goods documentation where applicable including
dangerous goods declarations data obtained through information and communications
technology systems and oral, aural or signed communications emergency procedures freight forwarder company's quality assurance and customer
service standards and procedures operations manuals, job specifications and procedures and
induction documentation pre-advice and pre-alert documents
Companion Volume Implementation Guide 481
relevant Australian and international standards, criteria and certification requirements
standard International Federation of Freight Forwarders Associations (FIATA) forms and documentation such as:
a Negotiable Multimodal Transport Bill of Lading (FB/L) a Non-negotiable Multimodal Transport Waybill (FWB) a Forwarders Certificate of Receipt (FCR) a Forwarders Certificate of Transport (FCT) a Forwarders Warehouse Receipt (FWR) a Forwarders Forwarding Instructions (FFI) a Shippers Declaration for the Transport of Dangerous Goods
(SDT) a Shippers Intermodal Weight Certification (SIWC) an Original Bill of Lading (OB/L) a Master Air Waybill (MAWB) a House Bill of Lading (HBL) a House Air Waybill (HAWB) Multimodal Transport Bill of Lading (MTB/L) summaries and definitions of Incoterms and Combiterms workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods, including:
Australian Dangerous Goods (ADG) Code Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code International Air Transport Association (IATA) Dangerous Goods
Regulations (DGR) Australian and international codes for transporting explosives Australian and international regulations, conventions and codes
of practice for the international transport of special freight and dangerous goods
relevant Australian and international environmental protection legislation
relevant Australian and international standards and certification requirements
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of special freight and dangerous goods including customs, quarantine and bond requirements
relevant regulations pertaining to international trading and financial transactions
TLIL5067 Develop a passenger transport plan The plan may: be for an event, contract, chartered or scheduled passenger
transport service. Customer and stakeholder requirements may include:
ancillary equipment requirements characteristics and needs of passengers contractual requirements dates and times duration
Companion Volume Implementation Guide 482
general nature of passenger transport services legislative requirements level of government involvement location numbers of passengers security requirements work health and safety (WHS)/occupational health and safety
(OHS) requirements Passenger needs may include:
disabled access needs of children, including groups of unaccompanied children non-English speaking passengers or passengers whose first
language is not English non-local passenger movement requirements specific multi-cultural requirements
Passenger transport issues, risks and contingencies may relate to:
adverse weather environmental sensitivity of route or access areas equipment breakdown equipment breakdown support general nature of location, such as major metropolitan, regional,
country or remote high pedestrian traffic volume internal and external delays restricted access road surface or terrain social order and security social order and security support staff sickness traffic issues, such as peak periods and traffic regulations
Compliance requirements may include those mandated by:
emergency services, including fire, police, ambulance land management and protection agencies local government other industry bodies, such as certifying bodies state/territory government, such as state/territory roads
authorities WHS/OHS bodies
Passenger transport resources may include:
ancillary equipment such as trailers buses bus stops coaches depots or transit facilities human resources
Human resource requirements may include:
drivers guides schedulers security supervisors trainers
Companion Volume Implementation Guide 483
Contingency and critical incident processes may relate to:
assault or threat involving a vehicle, driver or passenger procedure
breakdown of vehicle procedures developed communications including duress arrangements developed incident management plans developed security procedures fire-in-vehicle procedures medical emergency/person injured or killed procedures terrorism or act of terrorism involving a vehicle, driver or
passenger procedure Procedures to address transport operational requirements may relate to:
adequate provision for buses adequate provision for people who have a disability arrival of clients (dump or trickle) available transport and timetables contacting relevant authorities for information and permission contingency and back up transport options correct registration classification and insurances for task correct type of bus/coach for transport task emergency services presence and access human resource requirements, including marshals, guides and
drivers parking pick-up and drop-off procedures security training requirements vehicle refuelling
TLIL5068 Implement a passenger transport plan Plans may include those for an event, contract, chartered or scheduled passenger
transport service Customer and stakeholder requirements may include:
ancillary equipment requirements characteristics and needs of passengers contractual requirements dates and times duration general nature of passenger transport services legislative requirements level of government involvement location numbers of passengers security requirements work health and safety (WHS)/occupational health and safety
(OHS) requirements Passenger needs may include:
disabled access needs of children, including groups of unaccompanied children non-English speaking passengers or passengers whose first
language is not English non-local passenger movement requirements specific multi-cultural requirements
Companion Volume Implementation Guide 484
Passenger transport issues, risks and contingencies may relate to:
adverse weather environmental sensitivity of route or access areas equipment breakdown equipment breakdown support general nature of location, such as major metropolitan, regional,
country or remote high pedestrian traffic volume internal and external delays restricted access road surface or terrain social order and security social order and security support staff sickness traffic issues, such as peak periods and traffic regulations
Compliance requirements may include those mandated by:
emergency services, including fire, police, ambulance land management and protection agencies local government other industry bodies, such as certifying bodies state/territory government, such as state/territory roads
authorities WHS/OHS bodies
Passenger transport resources may include:
ancillary equipment such as trailers buses bus stops coaches depots or transit facilities
Human resource requirements may include:
drivers guides schedulers security supervisors trainers
Contingency and critical incident processes may relate to:
developed communications including duress arrangements developed incident management plans developed security procedures processes/procedures such as:
o breakdown of vehicle procedures o fire-in-vehicle procedures o medical emergency/person injured or killed procedures o assault or threat involving a vehicle, driver or passenger
procedure o terrorism or act of terrorism involving a vehicle, driver or
passenger procedure Procedures to address transport operational requirements may relate to:
adequate provision for buses adequate provision for people who have a disability arrival of clients (dump or trickle) available transport and timetables contacting relevant authorities for information and permission contingency and back up transport options
Companion Volume Implementation Guide 485
correct registration classification and insurances for task correct type of bus/coach for transport task emergency services presence and access human resource requirements, including marshals, guides and
drivers parking pick-up and drop-off procedures security training requirements vehicle refuelling
LIC: Licensing Units
TLILIC0001 Licence to transport dangerous goods by road
Training and assessment duration:
It is a licensing requirement that this course be conducted over two or more training days including a minimum of 16 hours of supervised training and assessment
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Vehicle refers to: all applicable transportation modes Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Hazard management is: consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Personal protective equipment (PPE) may include:
breathing apparatus gloves high visibility clothing mask or respirator safety glasses safety headwear and footwear
Load restraint systems are: as detailed in the National Load Restraint Guide Preparation of packaged dangerous goods for transport may:
require special precautions as specified by the manufacturer
Companion Volume Implementation Guide 486
Transport documentation may include:
descriptions for dangerous goods (i.e. proper shipping name, class and division number, packing group, subsidiary risk(s) if any)
emergency procedure guide safety data sheets (SDS)/material safety data sheets (MSDS) transport emergency response plan (TERP) UN or ID number
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures specialised lifting and/or handling equipment use of safety and PPE
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, and other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Safety equipment on vehicle may include:
eye wash kit fire extinguishers portable warning devices
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
current Australian Dangerous Goods (ADG) Code, relevant Australian and international standards
emergency procedures goods identification numbers, codes and signs manifests, bar codes, goods and product identification manufacturer specifications for equipment/tools manufacturer specifications, instructions and labelling advice for
the transport of dangerous goods, including SDS/MSDS quality assurance procedures relevant standards and certification requirements
Companion Volume Implementation Guide 487
supplier and/or client instructions workplace procedures and policies for the preparation and
transport of dangerous goods Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including current Australian Dangerous Goods (ADG) Code, Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code and International Air Transport Association (IATA) Dangerous Goods by Air regulations
Australian and state/territory regulations related to the transport of dangerous goods by road
relevant Australian and international standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations
TLILIC0002 Licence to operate a vehicle loading crane (capacity 10 metre tonnes and above)
Hazards may include: environmental conditions (e.g. wind, lightning, storms, etc.) ground stability (e.g. ground condition, recently filled trenches,
slopes) Insufficient lighting other specific hazards (e.g. dangerous materials) overhead hazards (e.g. powerlines, service pipes) positioning of crane operator traffic (e.g. pedestrians, vehicles, other plant)
Appropriate standards may include:
Australian Standards especially AS 2550.1 Cranes, hoists and winches
codes of practice industry standards legislation manufacturer specifications
Associated personnel may include:
doggers riggers
Lifting equipment may include:
chain slings eyebolts shackles wire and synthetic slings
Crane includes: a crane with a capacity of 10 metre tonnes and above mounted on a vehicle for the principle purpose of loading and unloading such a vehicle
Communication methods may include:
appropriate worksite protocol hand signals listening questioning to confirm understanding signage verbal and non-verbal language written instructions
Companion Volume Implementation Guide 488
Signage and labels include one or more of the following:
control labels crane data plates/labels crane decals load charts
Procedures may include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,
checklists) Controls may include: boom extension levers (where fitted)
hoisting and lowering levers knuckling levers luffing levers slewing levers including brake
Service logbook includes: any logbook history record system where the service and maintenance
history is kept service book
Crane safety devices may include:
audible and visual warning devices horns/sirens lights
Communication equipment may include:
fixed frequency two-way radios whistles
Ground may include: backfilled ground bitumen concrete hard compacted soil rock rough uneven ground soft soils
Stability may include: correctly positioning plates or packing deploying outriggers establishing correct size plates or packing
Hazard prevention/control measures include one or more of the following:
adequate illumination disconnected power insulated powerlines movement of obstructions pedestrian controls personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators traffic barricades and controls trench covers
Load destination may include:
ground vehicles
Defined techniques include one or more of the following:
basic reeved slings fixed lifting points
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Test lift includes: load is lifted just clear of the lifting plane to allow for checks to be safely made in consultation with associated personnel to ensure that: o adjustments to the slinging can be made in a safe manner o all equipment is functioning properly o load measuring equipment can be used to verify the
calculated weight of the load o loads of unusual shape or weight distribution are correctly
slung o near capacity loads do not overload the crane
Relevant crane movements may include:
knuckling luffing raise and lower hoist slewing telescoping
Communication signals include the following:
hoist down - hand hoist down - whistle hoist up - hand hoist up - whistle luff boom down - hand luff boom down - whistle luff boom up - hand luff boom up - whistle stop - hand stop - whistle telescope in - hand telescope in - whistle telescope out - hand telescope out - whistle
Unplanned and/or unsafe situation may include:
environmental conditions (e.g. wind, lightning, storms, etc.) failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)
Shutdown includes the following:
folding boom/jib into the transport position idling engine to stabilise temperature locking and securing cabin (where applicable) removing key from ignition (where applicable) retracting boom/jib (where applicable) retracting hoist rope and hook block retracting outriggers/stabilisers securing crane for travel turning off engine (where applicable)
TLILIC0003 Licence to operate a forklift truck Hazards may include: forklift instability (e.g. overloading, poor load placement,
irregular loads) ground conditions (e.g. condition of pavement, slopes) insufficient lighting other hazards (e.g. dangerous materials) overhead hazards (e.g. powerlines, service pipes) traffic (e.g. pedestrians, vehicles, other plant)
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weather (e.g. wind, lightning, rain) Appropriate standards may include:
Australian Standards industry standards (where applicable) legislation manufacturer specifications
Communications methods may include:
appropriate worksite protocol hand signals listening questioning to confirm understanding signage verbal and non-verbal language written instructions
Procedures may include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,
checklists) Pre-start operational checks include:
approved modifications and/or attachments fitted to manufacturer specifications (e.g. as per forklift or attachment data plate) are identified
checks for adaptations or modifications outside manufacturer specifications (e.g. not listed on the forklift or attachment data plate) are carried out
external visual check including, evidence of damage, leaks, visual evidence of structural weaknesses (including paint separation or stressed welds) is carried out
forklift attachment is checked for security forklift data plate fitted and interpreted logbook, handbook or operating manuals available maintenance logbook/records checked safety devices where fitted
Post-start operational checks include one or more of the following:
attachment movements and control functions are smooth and comply with operating requirements
hazard warning systems (for example lights and horns), are functional
steering, transmission and brake functions comply with operating requirements
Hazard prevention/control measures may include:
adequate illumination barricades and traffic control disconnected power excavation safeguards insulated powerlines movement of obstructions pedestrian control (barricades, signs, etc.) personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators
Unplanned and/or unsafe situations include one or more of the following:
environmental condition failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)
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Shutdown includes one or more of the following:
appropriate transmission/gear is selected for parking (relevant to transmission type)
batteries are connected to the charger (if applicable) engine power is turned off ensuring access ways are clear fork arms are correctly positioned (tips down, tilted forward,
lowered to ground) hand/parking brake is applied identifying and segregating defective equipment and reporting to
authorised personnel ignition key is removed (if applicable) liquid petroleum gas (LPG) gas cylinder valve is shut off (where
fitted) parking in a suitable location away from dangerous areas securing equipment against unauthorised operation securing the site
Compliance with relevant permit condition requirements from electrical supply authority include:
adequate illumination disconnected power excavation safeguards insulated electric lines maintaining safety observer zone movement of obstructions pedestrian control (barricades, signs, etc.) power disconnection or compliance with electrical supply
authority requirements preserving limits of approach safety tags on electrical switches/isolators using safety observer inside exclusion zone using personal protective equipment
Other specific hazards include:
tidal areas chainsaws pressure washers dangerous materials
Traffic management plan procedures and requirements include:
traffic controllers no parking areas exclusion zones walkways insulated electric lines and power disconnected
Problems and equipment faults, and implementing appropriate response procedures to unplanned and/or unsafe situations include:
contact with overhead electrical conductors damage caused by contact with obstructions environmental conditions including wind, lightning, storms, water
on ground failure of controls illness of personnel loss of power
Definition for: failure of equipment during forklift truck operations
the equipment = attachments fitted to the forklift equipment = part of the load that is supporting the load e.g.
bulker bag splitting or liquid container leaking, or pallet breaking
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other equipment = in the workplace that may fail e.g. traffic lights, buzzers, infra-red beams, etc.
TLILIC0004 Licence to operate an order picking forklift truck Hazards include: environmental conditions (e.g. wind, lightning, rain)
ground conditions (e.g. condition of surface, slopes) order picking forklift instability (e.g. overloading, poor load
placement, irregular loads) other specific hazards (e.g. falling from platform, dangerous
materials) overhead hazards (e.g. powerlines, service pipes) traffic (e.g. pedestrians, vehicles, other plant)
Appropriate standards include:
Australian Standards codes of practice industry standards (where applicable) legislation manufacturer specifications
Forklift includes: powered industrial truck of a type where the operator's control arrangement is incorporated with the load carriage/lifting media, and elevates with it
Communication methods include:
hand signals listening questioning to confirm understanding, and appropriate worksite
protocol signage verbal and non-verbal language written instructions
Procedures include: industry operating procedures manufacturer guidelines, instructions, specifications or checklists workplace procedures (work instructions, operating procedures,
checklists) Signage and labels include one or more of the following:
control labels forklift data plates/labels forklift warning decals
Pre-start up checks include: approved modifications and/or attachments are fitted to manufacturer specifications (e.g. as per order picking forklift data plate)
battery charge checks checks for adaptations or modifications outside manufacturer
specifications (e.g. not listed on the order picking forklift data plate) are made
evidence of damage, leaks, visual evidence of structural weaknesses (including paint separation or stressed welds) is sought through an external visual check
fluid checks logbook, handbook or operating manuals are available order picking forklift data plate is fitted and interpreted records are updated as required safety devices/alarms are fitted and operational safety equipment checks
Companion Volume Implementation Guide 493
Post-start operational checks include:
checks of the order picking forklift truck and equipment to ensure:
control functions are smooth and comply with operating requirements
hazard warning systems (for example lights and horns) are functional
start-up is to procedures Safety devices may include: deadman switch
emergency descent device (hydraulic) flashing lights reversing beepers safety gates and interlocks
Hazard prevention/control measures include:
adequate illumination bridging plates disconnected power insulated powerlines movement of obstructions pedestrian barricades personal protective equipment (PPE) safety observer used inside exclusion zone safety tags on electrical switches/isolators traffic barricades and control
Safety equipment may include but is not limited to:
appropriate attachment point harnesses lanyard
Unplanned and/or unsafe situations may include but are not limited to:
environmental conditions (e.g. wind, lightning, storms, etc.) failure of equipment (e.g. hydraulic system) failure/loss of control (e.g. brakes and steering)
Shutdown includes: batteries are connected to the charger (if applicable) brakes and motion locks are applied (where applicable) forks are lowered to the ground ignition key is removed (if applicable) motor power is turned off order picking forklift is secured against unauthorized movement
Overhead hazards include: electric lines service pipes doorways roof beams lights fixed structures
TLILIC0005 Licence to operate a boom-type elevating platform boom Compliance with relevant permit condition requirements from electrical supply authority include:
adequate illumination disconnected power excavation safeguards insulated electric lines maintaining safety observer zone movement of obstructions pedestrian control (barricades, signs, etc.)
Companion Volume Implementation Guide 494
power disconnection or compliance with electrical supply authority requirements
preserving limits of approach safety tags on electrical switches/isolators using safety observer inside exclusion zone using personal protective equipment (PPE)
Other specific hazards include:
tidal areas chainsaws pressure washers dangerous materials
Traffic management plan, procedures and requirements include:
traffic controllers no parking areas exclusion zones walkways insulated electric lines and power disconnected
Problems and equipment faults, and implementing appropriate response procedures to unplanned and/or unsafe situations include:
contact with overhead electrical conductors damage caused by contact with obstructions environmental conditions including wind, lightning, storms, water
on ground failure of controls illness of personnel loss of power
Procedures for shutting down a boom type elevating work platform (EWP) in accordance with manufacturer requirements and workplace procedures include:
activating E-Stop and switching off machine according to manufacturer requirements
checks for leaks/damage/dents conducting procedures for isolating fuel source as per
manufacture instructions connecting relevant new fuel source to EWP using appropriate
PPE ensuring access ways are clear folding boom/s and jib into the relevant park position idling engine to stabilise temperature isolating work platform controls or positioning as required applying relevant locking pins or tie down devices (where fitted) removal of harness, lanyard and equipment from platform removing key from ignition retraction of boom/s and jib retraction of outriggers securing equipment in accordance with manufacturer
requirements and workplace requirements against unauthorised operation
securing site TLILIC0010 Licence to operate a slewing mobile crane up to 20 tonnes Definition for Rated Capacity (RC) of the crane
the crane’s rated capacity is the maximum weight that it can lift in each configuration required for the work task
Definition for dynamic load dynamic loads are time dependent (sic. on motion) and can be accelerating or deaccelerating, e.g. live load, water tank, bulk bag suspended from attachment hook, etc.
Companion Volume Implementation Guide 495
For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: SafeWork Australia: General Guide to Industrial Lift Trucks)
Overhead hazards include: electric lines service pipes other plant vegetation (trees) fixed structures
Weather conditions include: wind lightning rain extreme heat Ultra Violet (UV) exposure
Definition for an asymmetric load
an object with an off-centre centre of gravity due to the object's irregular shape and/or composition
Problems and appropriate response procedures to unplanned and/or unsafe situations and environmental conditions include:
wind, lightning and storms failure of equipment including hydraulic system failure/loss of control including brakes and steering obstacles and obstructions unusual or difficult terrains
TLILIC0011 Licence to operate a reach stacker greater than 3 tonnes capacity Assessment of suitability of planned route for reach stacker and path is in accordance with traffic management plan and must consider the following:
clear of obstacles clear of personnel free of ramps or inclines
Problems and equipment faults, and application of appropriate response procedures to unplanned and/or unsafe situations include:
checking for any abnormal instrument readings/warnings, lights and noise/operation
failure of equipment including hydraulic system failure/loss of control including brakes and steering ground suitability including backfilled rough uneven ground and
soft soils obstacles and obstructions rail car/road transport moving unannounced while
loading/discharging structural integrity unusual or difficult terrains
TLILIC0013 Licence to operate a slewing mobile crane up to 60 tonnes Definition for Rated Capacity (RC) of the crane
the crane’s rated capacity is the maximum weight that it can lift in each configuration required for the work task
Companion Volume Implementation Guide 496
Definition for dynamic load dynamic loads are time dependent (sic. on motion) and can be accelerating or deaccelerating, e.g. live load, water tank, bulk bag suspended from attachment hook, etc.
For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: SafeWork Australia: General Guide to Industrial Lift Trucks)
Overhead hazards include: electric lines service pipes other plant vegetation (trees) fixed structures
Weather conditions include: wind lightning rain extreme heat Ultra Violet (UV) exposure
Definition for an asymmetric load
an object with an off-centre centre of gravity due to the object's irregular shape and/or composition
Problems and appropriate response procedures to unplanned and/or unsafe situations and environmental conditions include:
wind, lightning and storms failure of equipment including hydraulic system failure/loss of control including brakes and steering obstacles and obstructions unusual or difficult terrains
TLILIC0014 Licence to operate a slewing mobile crane up to 100 tonnes Definition for Rated Capacity (RC) of the crane
the crane’s rated capacity is the maximum weight that it can lift in each configuration required for the work task
Definition for dynamic load dynamic loads are time dependent (sic. on motion) and can be accelerating or deaccelerating, e.g. live load, water tank, bulk bag suspended from attachment hook, etc.
For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: Safe Work Australia: General Guide to Industrial Lift Trucks)
Overhead hazards include: electric lines service pipes other plant vegetation (trees) fixed structures
Weather conditions include: wind lightning
Companion Volume Implementation Guide 497
rain extreme heat Ultra Violet (UV) exposure
Definition for an asymmetric load
an object with an off-centre centre of gravity due to the object's irregular shape and/or composition
Problems and appropriate response procedures to unplanned and/or unsafe situations and environmental conditions include:
wind, lightning and storms failure of equipment including hydraulic system failure/loss of control including brakes and steering obstacles and obstructions unusual or difficult terrains
TLILIC0015 Licence to operate a slewing mobile crane over 100 tonnes Definition for Rated Capacity (RC) of the crane
the crane’s rated capacity is the maximum weight that it can lift in each configuration required for the work task
Definition for dynamic load dynamic loads are time dependent (sic. on motion) and can be accelerating or deaccelerating, e.g. live load, water tank, bulk bag suspended from attachment hook, etc.
For example, if bulk bags, like flexible intermediate bulk containers or similar loads are suspended from the forks of an industrial lift truck, the lifting capacity should be reduced by a safety factor of at least 20 percent to allow for the dynamic forces introduced as a result of sudden stops, starts or turns causing the load to swing (Ref: Safe Work Australia: General Guide to Industrial Lift Trucks)
Overhead hazards include: electric lines service pipes other plant vegetation (trees) fixed structures
Weather conditions include: wind lightning rain extreme heat
untraviolet (UV) exposure Definition for an asymmetric load
an object with an off-centre centre of gravity due to the object's irregular shape and/or composition
Problems and appropriate response procedures to unplanned and/or unsafe situations and environmental conditions include:
wind, lightning and storms failure of equipment including hydraulic system failure/loss of control including brakes and steering obstacles and obstructions unusual or difficult terrains
TLILIC2014 Licence to drive a light rigid vehicle Light rigid vehicle includes one of the following:
rigid bus with less than or equal to 8 tonnes GVM or seats more than 12 adults, including driver
rigid truck above 4.5 tonnes GVM but less than or equal to 8 tonnes GVM
Companion Volume Implementation Guide 498
Vehicle handling procedures include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational inspections and equipment checks include:
brakes checking and topping up fluid levels checking: operation of vehicle lights and indicators tyre pressures visually checking vehicle
TLILIC2015 Licence to drive a medium rigid vehicle Medium rigid vehicle includes one of the following:
two axle bus above 8 tonnes GVM two axle rigid truck, not being a prime mover, above 8 tonnes
GVM Vehicle handling procedures include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational inspections and equipment checks may include:
brakes checking and topping up fluid levels checking:
o operation of vehicle lights and indicators o tyre pressures o visually checking vehicle
TLILIC2016 Licence to drive a heavy rigid vehicle Vehicle handling procedures may include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Driving hazards may include:
animals and objects on road brakes faulty: fire in vehicle flooded sections of road foggy conditions leaking fuel
Companion Volume Implementation Guide 499
oil on road parked vehicles on road pedestrians crossing road steering mechanism on vehicle wet and iced roads windy sections of road
Traffic and road conditions may include:
negotiating a range of more complex traffic infrastructure (such as roundabouts, traffic lights, stalemate intersections, railway level crossings)
on open or private roads including roads with moderate inclines and declines
operations conducted during the day or night typical weather conditions while at a client workplace or worksite while at a depot, base or warehouse
Pre-operational inspections and equipment checks may include:
brakes checking and topping up fluid levels checking: operation of vehicle lights and indicators tyre pressures visually checking vehicle
TLILIC3017 Licence to drive a heavy combination vehicle Heavy combination vehicle includes one of the following:
heavy rigid vehicle towing a trailer - trailer must have at least two axles and a GVM of 12 tonnes or more
prime mover with a minimum of three axles and a semi-trailer with a minimum of two axles - vehicle must have a GCM rating of at least 24 tonnes
Vehicle handling procedures include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational inspections and equipment checks may include:
brakes checking and topping up fluid levels checking:
o operation of vehicle lights and indicators o tyre pressures o visually checking vehicle
TLILIC3018 Licence to drive a multi combination vehicle Multi-combination vehicle includes one of the following:
heavy combination B-double rated vehicle at least 22 metres in length with more than one trailer, which has all pertinent documentation permits etc.
three axle prime mover with an A and B trailer each with bogie axles
Companion Volume Implementation Guide 500
Vehicle handling procedures include:
accelerating and braking managing engine performance operating vehicle controls, instruments and indicators positioning and stopping a vehicle reversing a vehicle starting a vehicle steering and manoeuvring a vehicle using defensive driving techniques
Pre-operational inspections and equipment checks may include:
brakes checking and topping up fluid levels checking: operation of vehicle lights and indicators tyre pressures visually checking vehicle
M: Training and Assessment
TLIM4001 Develop safe car driving behaviours in others
Applicable regulations and legislation may include:
road transport law, for example: o equal opportunity legislation in relevant state or territory o legislation and related regulations applicable to driving and
using motor vehicles in relevant state or territory o motor vehicle driver learner permit, driver licence
requirements and issue procedures applicable in relevant state or territory
o work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory
o workplace relations legislation in relevant state or territory Safe driving principles include:
abiding by the road laws appropriate navigational skills, including ability to plan a trip correct driving position implications of unsafe driving behaviours importance of cooperation with other road users importance of motivation to driving safely, which includes values,
emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe driving road safety issues rules and regulations applicable to safe driving safe driving policies
Principles behind low-risk driving include:
beliefs about low-risk driving factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision
Characteristics of clients may include information in relation to:
age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and driving
Companion Volume Implementation Guide 501
driving experience, including learner driver, mature age driver being re-tested, overseas driver and experienced driver being rehabilitated after an accident
educational background and general knowledge effects of prior and current learning gender individual learning styles novice driver's beliefs about capacity for learning to drive, i.e.
their self-efficacy social and economic background with diverse attitudes
Communication may include:
oral, aural or signed communication written communication
Factors that affect client's progress may include:
causal attribution (explains that a driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of driving situations effects of previous and current learning external expectations of client performance, e.g.
parents/guardians level of confidence optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of driving ability; and underestimation of accident risk)
self-esteem and peer pressure on client Resources may include: dual control vehicle
enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements
Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,
including motorcycles, light vehicles and heavy vehicles pedestrians
Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training
Training delivery and driving may be undertaken in/at:
a range of vehicle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces
Companion Volume Implementation Guide 502
Training delivery methods and practice may include:
coaching while driving combination of the above commentary driving demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy
and self-monitoring by novice driver mentoring problem solving
Training sessions may include:
one-to-one demonstration small group demonstration (2 to 6 persons)
Training assessment may include:
affective, e.g. satisfaction with the program cognitive, e.g. knowledge and skills gain modification of techniques based on client feedback, e.g. by use
of client feedback sheets psychomotor skills, e.g. ability to change gear smoothly
Training support may include:
language and literacy specialists trainers, teachers and assessors training and assessment partners
Variables for achieving competency may include:
participant characteristics resources, e.g. time, location, space, people and costs
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' driving skills, knowledge and abilities standards and certification requirements
TLIM4002 Develop safe heavy vehicle driving behaviours in others
Applicable regulations and legislation may include:
road transport law, for example: o equal opportunity legislation in relevant state or territory o heavy vehicle driver learner permit, driver licence
requirements and issue procedures applicable in relevant state or territory
o legislation and related regulations applicable to driving and using heavy vehicles in relevant state or territory
o work health and safety (WHS)/occupational health and safety (OHS) legislation in relevant state or territory
o workplace relations legislation in relevant state or territory Safe driving principles include:
abiding by the road laws appropriate navigational skills, including ability to plan a trip correct driving position implications of unsafe driving behaviours importance of cooperation with other road users importance of motivation to driving safely, which includes values,
emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe driving road safety issues
Companion Volume Implementation Guide 503
rules and regulations applicable to safe driving safe driving policies
Principles behind low-risk driving include:
beliefs about low-risk driving factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision
Characteristics of clients may include information in relation to:
age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and driving driving experience, including learner driver, mature age driver
being re-tested, overseas driver and experienced driver being rehabilitated after an accident
educational background and general knowledge effects of prior and current learning gender individual learning styles novice driver's beliefs about capacity for learning to drive, i.e.
their self-efficacy social and economic background with diverse attitude
Communication may include:
oral, aural or signed communication written communication
Factors that affect client's progress may include:
causal attribution (explains that a driver's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of driving situations effects of previous and current learning external expectations of client performance, e.g.
parents/guardians level of confidence optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of driving ability; and underestimation of accident risk)
self-esteem and peer pressure on client Resources may include: dual control vehicle
enterprise/industry operating procedures funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements
Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,
including motorcycles, light vehicles and heavy vehicles pedestrians
Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs
Companion Volume Implementation Guide 504
those requiring refresher training Training delivery and driving may be undertaken in/at:
a range of vehicle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces
Training delivery methods and practice may include:
coaching while driving combination of the above commentary driving demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy
and self-monitoring by novice driver mentoring problem solving
Training sessions may include:
one-to-one demonstration small group demonstration (2 to 6 persons)
Training assessment may include:
affective, e.g. satisfaction with the program cognitive, e.g. knowledge and skills gain modification of techniques based on client feedback, e.g. by use
of client feedback sheets psychomotor skills, e.g. ability to change gear smoothly
Training support may include:
language and literacy specialists trainers, teachers and assessors training and assessment partners
Variables for achieving competency may include:
participant characteristics resources, e.g. time, location, space, people and costs
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' driving skills, knowledge and abilities standards and certification requirements
TLIM4003 Develop safe motorcycle riding behaviours in others
Applicable regulations and legislation may include:
road transport law, for example: equal opportunity legislation in relevant state or territory legislation and related regulations applicable to riding and using
motorcycles in relevant state or territory motorcycle rider learner permit, rider licence requirements and
issue procedures applicable in relevant state or territory work health and safety (WHS)/occupational health and safety
(OHS) legislation in relevant state or territory workplace relations legislation in relevant state or territory
Safe riding principles include:
abiding by the road laws appropriate navigational skills, including ability to plan a trip
Companion Volume Implementation Guide 505
correct riding position implications of unsafe riding behaviours importance of cooperation with other road users importance of motivation to riding safely, which includes values,
emotions and personal needs management of fatigue, alcohol, drugs and medication requirements of safe riding road safety issues rules and regulations applicable to safe riding safe riding policies
Principles behind low-risk riding include:
beliefs about low-risk riding factors contributing to the formation of opinions human psychological and physiological aspects road safety issues specific factors that constitute an actual risk of a collision
Characteristics of clients may include information in relation to:
age (within regulatory guidelines) client motivation client's capacity to self-monitor own learning and riding educational background and general knowledge effects of prior and current learning gender individual learning styles novice rider's beliefs about capacity for learning to ride, i.e. their
self-efficacy riding experience, including learner rider, mature age rider being
re-tested, overseas rider and experienced rider being rehabilitated after an accident
social and economic background with diverse attitudes Communication may include:
oral, aural or signed communication written communication
Factors that affect client's progress may include:
causal attribution (explains that a rider's actions often depend upon their interpretation of the cause of events, limiting the ability to make objective risk assessments and resulting in a tendency to blame external causes)
decision making skills in a range of riding situations effects of previous and current learning external expectations of client performance, e.g.
parents/guardians level of confidence optimism bias (tendency to view negative incidents such as road
accidents as unlikely to happen to them; overestimation of riding ability; and underestimation of accident risk)
self-esteem and peer pressure on client Resources may include: enterprise/industry operating procedures
funding for training facilities, resources and staff location personnel training materials and publications WHS/OHS and other workplace resource requirements
Companion Volume Implementation Guide 506
Road users may include: cyclists drivers or riders of trams and trains, and motor vehicles,
including motorcycles, light vehicles and heavy vehicles pedestrians
Specific needs may relate to:
age (within regulatory guidelines) disability (within regulatory guidelines) language, literacy and numeracy needs those requiring refresher training
Training delivery and riding may be undertaken in/at:
a range of motorcycle types a range of weather conditions a simulated environment controlled or open environments day or night open roads, e.g. freeways, main and busy roads, country roads
and suburban roads restricted spaces
Training delivery methods and practice may include:
coaching while riding (an individual rider or a group of riders, in a public street and off-street training environments)
combination of the above commentary riding demonstrations explanations facilitation of small group discussions instructor promotion of forms of self-awareness, i.e. self-efficacy
and self-monitoring by novice rider mentoring problem solving working in a team with other instructors
Training sessions may include:
one-to-one demonstration small group demonstration (2 to 6 persons)
Training assessment may include:
affective, e.g. satisfaction with the program cognitive, e.g. knowledge and skills gain modification of techniques based on client feedback, e.g. by use
of client feedback sheets psychomotor skills, e.g. ability to change gear smoothly
Training support may include:
language and literacy specialists training and assessment partners trainers, teachers and assessors
Variables for achieving competency may include:
participant characteristics resources, e.g. time, location, space, people and costs
Workplace documents and procedures may include:
company/enterprise/organisational procedures and policies emergency procedures quality assurance procedures and checklists record of clients' riding skills, knowledge and abilities standards and certification requirements
TLIM4004 Mentor individuals or small groups
Companion Volume Implementation Guide 507
Mentoring needs may include:
industry/enterprise or other performance competency standards industry/workplace mentoring processes and practices organisational business plans that identify skill development
requirements results of mentoring needs analyses operating and/or other workplace procedures
Appropriate personnel may include:
assessors consultative committees managers/employers mentoring and assessment coordinators mentoring participant/s representative government regulatory bodies team leaders/supervisors/technical experts union/employee representatives
Mentoring delivery methods and practise opportunities may include:
demonstrations experiential learning explanations group work job rotations on-the-job problem solving and decision making peer mentoring presentations problem solving combination of the above
Mentoring participant/s needs may include:
age cultural, language and educational background gender language, literacy and numeracy needs level of confidence and self-esteem physical ability previous learning, training, coaching, mentoring or assessment
experience work organisation or roster
Resources may include: enterprise/industry operating procedures finances/costs location personnel materials and equipment time work health and safety (WHS)/occupational health and safety
(OHS) other workplace requirements
Strategies and techniques may include:
active listening group discussion points of clarification targeted questioning
O: Security
Companion Volume Implementation Guide 508
TLIO0001 Undertake emergency response action to a security threat Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Hazards may include: dust and vapours
firearm handling hazardous or dangerous materials humidity, air temperature persons with felonious intent uneven ground, steps, road surfaces vehicular and pedestrian traffic
Consultative processes may involve:
clients management other employees and supervisors other professional or technical staff police private security personnel public sector security personnel security consultants
Incidents may include: actual or potential breaches of security arrangements Communication may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
firearms gloves safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures job specifications material safety data sheets quality assurance procedures relevant manufacturer specifications standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
licensing and permits for firearms and security occupations licensing requirements for driving and carrying particular classes
of goods
Companion Volume Implementation Guide 509
relevant Australian Standards and certification requirements relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health
and safety (OHS) regulations and legislation, including manual handling regulations
TLIO0002 Apply and monitor workplace security procedures
Work may be conducted:
by day or night in a range of work environments
Workplaces may comprise: large, medium or small worksites Customers may be: internal or external Work may be conducted in: controlled or open environments
exposed conditions limited or restricted spaces
Hazards may include: chemicals and hazardous or other dangerous materials dust and vapours humidity, air temperature lighting conditions movements of equipment, goods, and materials noise vehicular traffic and pedestrians
Security procedures for high value goods may include:
goods to be secured are tallied identification codes/marks/numbers identified and recorded reporting of shortages and damage storage location matches product characteristics including fire
risks, weather damage or requirements workplace Recording procedures for the receipt/delivery of cargo/freight/mail etc. may include:
cargo/freight/mail documentation cargo/freight/mail, including marks/numbers/identification codes carrier and vehicle registration gate pass and time of exit number of pallets
Documentation may include:
customs clearance export receival advice gate pass clearance
Depending on workplace context, authorised personnel seeking entry to terminal/wharf/workplace may include:
carriers contractors contractors customs employees of related industries official representatives port authority relevant government departments and agencies responsible for
enforcing Australian quarantine laws shipping agents site visitors union representatives
Companion Volume Implementation Guide 510
work crews Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Surveillance areas may include:
buildings, gates and perimeter fence customers, visitors and contractors are safe monies, premises and equipment are secure personnel and property are authorised to be in a secured area
Information/documents may include:
Australian and international codes of practice and regulations relevant to the secure transfer of cargo/freight/mail/parcels including Australian Dangerous Goods (ADG) Code
award, enterprise bargaining agreement or other industrial arrangements
codes of practice, including Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) emergency procedures goods identification numbers and codes HAZCHEM chart/SDS/MSDS induction documentation job specifications and procedures manifests, consignment notes, bar codes, and container
identification/serial number quality assurance procedures safety observation feedback program supplier and or/client instructions' workplace policies, operating procedures and practices
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Code
Companion Volume Implementation Guide 511
o Australian Marine Orders and the International Maritime Dangerous Goods (IMDG) Code
o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR)
o Australian and international codes for transporting explosives licence, patent or copyright arrangements
equal opportunity, equal employment opportunity and affirmative action legislation
export/import/quarantine/bond requirements marine orders relevant codes and regulations for the transfer of
cargo/freight/mail relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
water and road use and licence arrangements workers compensation regulations workplace relations regulations
TLIO0003 Follow security procedures when working with goods and cargo
Transport and logistics enterprises may involve:
aviation freight forwarding and customs broking maritime multimodal transport and logistics rail transport road transport stevedoring warehousing and distribution
Work may be conducted: in a range of work environments by day or night, including in large, medium or small transport terminals and storage facilities and on vehicles, trains, aircraft and vessels
Security procedures may be aimed at preventing or identifying:
acts or threats of terrorism assault carriage or storage of prohibited goods extortion fraud hijacking of a vehicle, train, aircraft or vessel persons trespassing on security zones and restricted areas pillage, theft and interference with cargo, goods and mail smuggling of goods the carriage of improvised explosive devices in cargo and mail vandalism and graffiti
Security measures may include:
access control into and out of restricted security areas bag check points escorts for visitors in restricted areas explosives trace detection (ETD) screening of passengers,
baggage, cargo and goods locked doors, gates and fences
Companion Volume Implementation Guide 512
recording of carrier and vehicle registration details at gates and checkpoints
screening of passengers using hand-held and walk through magnetometers
security guards at access points and gates to secured areas use of ID cards use of personal electronic access cards video surveillance equipment X-ray screening of baggage, cargo and goods
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Personal protective equipment (PPE) may include:
eye and ear protection gloves high visibility clothing safety headwear and footwear two-way radios
Depending on the organisation concerned workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Information and documents may include:
Australian and international codes of practice and regulations relevant to the secure transport of passengers and the transfer and storage of cargo and goods
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
Australian transport security legislation and regulations dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) manufacturer specifications for equipment operations manuals, job specifications and induction
documentation signs and instructions pertaining to security matters supplier and/or client instructions tickets, labels, manifests, bar codes, and container
identification/serial numbers (as applicable) workplace security program and related policies and procedures workplace operating procedures and policies
Applicable legislation, regulations and codes may include:
Australian and international codes of practice and regulations relevant to the secure transport of passengers and the transfer and storage of cargo and goods
Companion Volume Implementation Guide 513
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
Australian transport security legislation and regulations export/import/quarantine/bond regulations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
TLIO1002 Follow security procedures when working with passengers and personnel
Transport and logistics enterprises may involve:
aviation freight forwarding and customs broking maritime multimodal transport and logistics rail transport road transport warehousing and distribution
Work may be conducted: at international airports, domestic airports, regional airports and remote airfields
in a range of work environments by day or night in large, medium or small transport terminals and storage
facilities on vehicles, trains, aircraft and vessels
Security procedures may be aimed at preventing or identifying:
acts or threats of terrorism assault carriage or storage of prohibited goods extortion fraud hijacking of a vehicle, train, aircraft or vessel persons trespassing on security zones and restricted areas smuggling of goods the carriage of improvised explosive devices unauthorised airside access at security-controlled airports and
airfields vandalism and graffiti
Security measures may include:
access control into and out of restricted security areas bag check points escorts for visitors in restricted areas explosives trace detection (ETD) screening of passengers,
workplace personnel and visitors locked doors, gates and fences recording of carrier and vehicle registration details at gates and
checkpoints screening of passengers, workplace personnel and visitors using
hand-held and walk through magnetometers security guards at access points and gates to secured areas use of ID cards use of personal electronic access cards video surveillance equipment X-ray screening of passengers, workplace personnel and visitors
Companion Volume Implementation Guide 514
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Personal protective equipment (PPE) may include:
eye and ear protection gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the organisation concerned workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Information and documents may include:
Australian and international codes of practice and regulations relevant to the secure transport of passengers
Australian transport security legislation and regulations manufacturer specifications for equipment operations manuals, job specifications and induction
documentation signs and instructions pertaining to security matters supplier and/or client instructions workplace security procedures and related policies and
procedures workplace operating procedures and policies
Applicable legislation, regulations and codes may include:
Australian and international codes of practice and regulations relevant to the secure transport of passengers
Australian transport security legislation and regulations export/import/quarantine regulations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
TLIO2003 Undertake loading and unloading in a designated secured environment
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Hazards may include: contamination of, or from, materials being handled
dust and vapours firearm handling hazardous or dangerous materials humidity, air temperature persons with felonious intent uneven ground, steps, road surfaces vehicular and pedestrian traffic
Companion Volume Implementation Guide 515
Consultative processes may involve:
clients management other employees and supervisors other professional or technical staff police private security personnel public sector security personnel security consultants
Consignment risk may include:
loss through negligence other theft staff fidelity
Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Security systems/devices may include:
access control systems alarm systems ATM vaults surveillance cameras time delay devices two key safes VCRs
Secured environment may be:
on or off normal site of operations
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
firearms gloves safety headwear and footwear two-way radios
Information documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures job specifications safety data sheets (SDS)/material safety data sheets (MSDS) quality assurance procedures relevant manufacturer specifications standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
licensing and permits for firearms and security occupations licensing requirements for driving and carrying particular classes
of goods relevant Australian Standards and certification requirements
Companion Volume Implementation Guide 516
relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health
and safety (OHS) regulations and legislation, including manual handling regulations
TLIO3004 Conduct control procedures for transferring explosives and dangerous/hazardous/high risk goods
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Work may be conducted in: controlled or open environments
exposed conditions restricted spaces
Transfer of dangerous goods/ hazards substances and high-risk goods may require:
special precautions and handling procedures as specified by the manufacturer
Hazards in the work area may include exposure to:
contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials ignition sources noise, light, energy sources service lines spills, leakages, ruptures stationary and moving machinery, parts or components
Personal protective equipment (PPE) may include:
gloves high visibility clothing mask or respirator and breathing apparatus safety glasses safety headwear and footwear
Transport documentation may include:
descriptions for explosives and dangerous goods/hazards substances and high-risk goods (i.e. class, and division, shipping name, UN number, current Australian Dangerous Goods (ADG) declarations, safety data sheets (SDS)/material safety data sheets (MSDS), etc.)
Emergency Procedure Guide Initial Emergency Response Guide
Requirements for work may include:
additional gear and equipment ADG declarations authorities and permits communications equipment hours of operation incident breakdown procedures noise restrictions site restrictions and procedures
Companion Volume Implementation Guide 517
specialised lifting and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
industrial relations, work health and safety (WHS)/occupational health and safety (OHS) specialists, other maintenance, professional or technical staff
management and union representatives other employees and supervisors suppliers, potential customers and existing clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Safety equipment on vehicle may include:
eye wash kit fire extinguishers portable warning devices
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the ADG Code, Australian Explosives Code, relevant Australian Standards, code of practice for manual handling and the Industry Safety Code
competency standards and training materials emergency procedures goods identification numbers and codes, including Australian
Marine Orders and the International Maritime Dangerous Goods (IMDG) Code markings and HAZCHEM signs
manifests, bar codes, goods and product identification manufacturer specifications, instructions and labelling advice
including material safety data sheets operations manuals, job specifications and induction
documentation quality assurance procedures relevant standards and certification requirements Safe Working Load (SWL) and Working Load Limit (WLL) supplier and/or client instructions workplace procedures and policies for the transfer of explosives
and dangerous/hazardous/high risk goods Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes
Companion Volume Implementation Guide 518
o Australian and international codes for transporting explosives
o IMDG Codes o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) equal opportunity and affirmative action legislation equal opportunity legislation relevant Australian Standards for the types of explosives and
dangerous/hazardous/high risk goods concerned relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation state/territory mass and loading regulations workplace relations regulations
TLIO3012 Manage disruptive and/or unlawful behaviour
Operations may be conducted in:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Facilities and transportation units may include:
amenities buses/coaches cafeterias carriages depots/other transport facilities stations/interchanges/stops ticket offices toilets
Problems may include arguments drunken behaviour fare evasion graffiti hostilities lack of compliance with no smoking signs lack of compliance with transport regulations physical abuse verbal abuse
Equipment may include: alarms security mirrors security services (internal or external) video/audio equipment warning lighting
Contingency processes may involve:
assistance from other staff if necessary notification of external agencies where necessary e.g. police,
security guards etc. Customer safety surveillance may include:
automatic camera monitoring foot patrol local and remote monitoring vehicle patrol
Companion Volume Implementation Guide 519
Consultative processes may involve:
customers management other employees and supervisors police private and public sector security personnel security consultants
Communication in the work area may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures workplace procedures
Personal protective equipment (PPE) may include:
firearms gloves safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice and regulations concerning transport security competency standards and training materials conflict resolution documentation documentation and records of security breaches emergency response procedures job specifications organisation insurance requirements quality assurance procedures relevant manufacturer specifications for equipment used reports of incidents rules and regulations in regard to disruptive/unlawful behaviour standards and certification requirements workplace procedures, regulations, guidelines practices and
policies Applicable regulations and legislation may include:
licensing and permits for firearms and security occupations relevant Australian Standards and certification requirements relevant state/territory firearms legislation relevant state/territory privacy legislation relevant state/territory road rules and traffic acts state/territory work health and safety (WHS)/occupational health
and safety (OHS) regulations and legislation concerning transport security
TLIO5005 Plan and manage security procedures for the enterprise
Work may be undertaken: in various work environments in the warehousing, storage, transport and distribution industries
Customers may be: internal or external
Companion Volume Implementation Guide 520
Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Security may be provided: by internal or contract staff Security coding for the identification of assets may include:
assets register (coded and labelled) stocktakes
Regular insurance assessments may include:
conditions of insurance insurance assessment of premises monitoring insurance requirements
Work organisation procedures and practices may include:
financial/administrative procedures security procedures
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
internal and contract security staff management other employees and supervisors other professional or technical staff police relevant authorities, government departments and institutions security consultants
Communication in the work area may include:
electronic data interchange (EDI) email fax mail mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international standards, criteria and certification requirements
codes of practice and regulations relevant to the planning and management of security procedures
communications technology equipment and/oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
documentation of physical protection facilities emergency procedures insurance notes and information quality assurance plans, data and document control
Companion Volume Implementation Guide 521
quality assurance standards and procedures relevant competency standards and training materials security programs operations manuals, job specifications and
procedures and induction documentation supplier and/or client instructions workplace security procedures and policies
Applicable legislation and regulations may include:
equal opportunity, equal employment opportunity and affirmative action legislation
licence, patent or copyright arrangements regulations and codes of practice relevant to the planning and
management of security procedures relevant Australian Standards and certification requirements relevant state/territory WHS/OHS and environmental protection
legislation in terms of duties of employers, employees, suppliers and contractors
relevant workers compensation legislation relevant workplace relations legislation
TLIO5006 Plan and manage security procedures for transferring and transporting dangerous goods
Work may be undertaken: in various work environments in the warehousing, storage, transport and distribution industries
Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Indications of potential security risks may include:
consignment displays evidence of having been tampered with consignment in unusual position consignment is unsealed consignment presents a potential fire hazard loose goods in the consignment signs of possible security breaches
Plans for dangerous goods transfer/loading operations may encompass consideration of:
approved transfer site customer requirements emergency/incident procedures permitted ullage and filling ratios and/or carrying capacities positioning of vehicle safe operating procedures segregation and/or storage requirements specification of required personal protection and emergency
equipment specification of required transfer equipment/assemblies
Planning processes may require:
application of problem solving and contingency management skills
Companion Volume Implementation Guide 522
Security arrangements may be:
routine or established for particular purposes
Classes of dangerous goods are as:
defined in the respective Australian Codes
Standard placarding, marking and signage for identified dangerous goods are as:
required in the respective Australian codes, including HAZCHEM codes
Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials/goods ignition, fire and explosion noise, light, energy sources service lines spill, leakages, ruptures stationary and moving machinery, parts or components
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment hours of operation incident/accident/breakdown procedures noise restrictions site restrictions and procedures specialised lifting, transfer and/or handling equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
contractors dangerous goods and work health and safety (WHS)/occupational
health and safety (OHS) specialists employees, supervisors and managers equipment manufacturer and suppliers industrial relations specialists other professional or technical staff regulatory authorities and internal and external emergency
services suppliers, potential customers and existing clients
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio
Personal protective equipment (PPE) may include but is not limited to:
face mask and respirators gloves high visibility clothing
Companion Volume Implementation Guide 523
safety clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures goods identification numbers and codes, including Australian
Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, goods and container identification/serial number
manufacturer specifications, instructions and labelling advice, including safety data sheets (SDS)/material safety data sheets (MSDS)
operations manuals, job specifications and procedures and induction documentation
quality assurance plans, data and document control quality assurance and customer service standards and
procedures relevant Australian Standards, criteria and certification
requirements relevant codes of practice, including the ADG Code, the
Australian Explosives Code, the Industry Safety Code, and Codes of Practice for Manual Handling
relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions workplace operating procedures, maintenance schedules and
policies Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: o ADG Codes o Australian and international codes for transporting
explosives o IMDG Codes
Companion Volume Implementation Guide 524
o International Air Transport Association (IATA) Dangerous Goods Regulations (DGR)
equal opportunity legislation equal opportunity, equal employment opportunity and
affirmative action legislation patent or copyright arrangements regulations and codes of practice related to loading/unloading of
goods and manual handling including relevant road rules and mass and loading regulations
relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation transport licence or permit requirements and associated mass
and loading regulations
TLIO5017 Manage security of storage facilities
Regular insurance assessments may include:
conditions of insurance insurance assessment of premises monitoring insurance requirements
Security coding for the identification of assets may include:
assets register (coded and labelled) stocktakes
Worksite environment may involve:
large, medium and small workplaces security may be provided by internal or contract staff single and multi-site location twenty-four-hour operation
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors police relevant authorities and institutions relevant authorities, government departments and institutions security consultants
Companion Volume Implementation Guide 525
suppliers of security equipment Documentation and records may include:
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS) (where applicable)
documentation of physical protection facilities insurance notes and information relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations security programs operations manuals, job specifications and
procedures and induction documentation supplier and/or client instructions workplace policies and procedures related to Australian
Dangerous Goods (ADG) code Applicable legislation and regulations may include:
relevant planning and management of security procedures within a workplace
relevant state/territory WHS/OHS and environmental protection legislation
workplace relations regulations
TLIO5018 Manage compliance with customs excise
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
client instructions customs and related legislation dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) (where applicable) relevant Australian Standards and certification requirements
dumping commodities register internal documentation used for border clearance functions manifests, cartnotes, delivery notes, special clearances,
consignment notes, authorised weighbridge certificates, and special clearances
other regulatory requirements pertaining to border clearance functions
Companion Volume Implementation Guide 526
regulations and codes of practice relevant to Australian Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures
relevant sections of the Australian Customs Manual relevant WHS/OHS and environmental protection regulations workplace procedures and policies
Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
Australian Customs Tariff Act 1995 workplace relations regulations
TLIO5020 Advise on and manage security and safety in international freight transport
International freight transport includes:
the exporting of goods the importing of goods the transiting of goods
Work may be undertaken: in various work environments in the international freight transport supply chain including the freight forwarding organisation
Operations may be conducted:
by day or night in any weather conditions
Worksite environment may involve:
different time zones large, medium and small workplaces single and multi-site location both in Australia and overseas twenty-four-hour operation
Security services may be provided:
by internal or contract staff by other suitably qualified personnel in the supply chain such as
in warehouses, distribution centres, seaports, airports, freight terminals, transit points, vessels, aircraft and road and rail vehicles
Security risks that may occur during an international freight forwarding project include but are not limited to:
breaches of security (e.g. tampering with locks, packaging etc.) fraud revolution terrorism theft and pilfering war
Safety risks that may occur during an international freight forwarding project include but are not limited to:
damage to the cargo explosion or fire faulty packaging, loading or stowage of cargo incorrect handling of cargo injury to workers or members of the public arising from an
accident during the handling or transport of the international freight
leaks of dangerous gases, powders, biological agents and liquids natural disasters (e.g. flood, fire, storm, tsunami, earthquake etc.) transport accident use of inappropriate or faulty cargo handling equipment
Regular insurance assessments may include:
conditions of insurance insurance assessment of premises
Companion Volume Implementation Guide 527
monitoring insurance requirements Work organisation procedures and practices may include:
financial/administrative procedures freight forwarding procedures safety procedures security procedures
Sources of information required to perform international freight forwarding functions may include:
key reference publications such as Incoterms, International Federation of Freight Forwarders Associations (FIATA) forms and documents, International Chamber of Commerce (ICC) publications, and other manuals, texts and handbooks on freight forwarding, international trade and related topics etc.
websites of key international and Australian organisations such as FIATA, IMO, ICAO, IATA, CASA, AMSA, Australian Customs and Border Protection Service, government agencies responsible for transport security etc.
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email face-to-face conversation fax mail telephone including fixed, mobile and IP phones
Consultative processes may involve:
industrial relations, security and safety work health and safety (WHS)/occupational health and safety (OHS) specialists
internal and contract security and safety staff management other employees and supervisors other professional or technical staff police and emergency services relevant authorities, government departments and institutions security and safety consultants
Information/documents may include but are not limited to:
Australian and international codes of practice, conventions and regulations relevant to the planning and management of international freight transport security and safety
Australian and international standards, criteria and certification requirements
communications technology equipment and/oral, aural or signed communications
customer service and quality assurance standards and procedures
documentation of physical protection facilities emergency procedures insurance notes and information job specifications and procedures and induction documentation relevant competency standards and training materials security and safety programs and related operations manuals
Companion Volume Implementation Guide 528
supplier and/or client instructions workplace security and safety procedures and policies
Applicable legislation and regulations may include:
Australian and international regulations, conventions and codes of practice for the safe and secure international transport of freight
Australian and international standards and certification requirements
relevant Australian and international environmental protection legislation
relevant Australian and international transport security and safety legislation
relevant regulations for the import and export of cargo relevant regulations pertaining to international trading and
financial transactions
P: Administration and Finance
TLIP2014 Capture records into a records keeping system
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Records may include: a number of simple series; form-based records (e.g. financial or personnel transactions with limited range of activities in the records)
a simple records series (single disposal class in disposal authority)
action that is either complete or includes sentencing that may be part of the capture process
media that is paper-based, electronic or other format The record capturing process is:
conducted as part of records management activities with the operator using discretion and judgement within established procedures
Operating environment may include:
a sentencing process encompassing review with team procedures ensuring consistency
operating under supervision working as a team effort working solo
Hazards in the work area may include:
debris on floor dust, chemicals and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities
Companion Volume Implementation Guide 529
humidity, air temperature, radiant heat noise, light, energy sources pests poorly stacked records or boxes stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear
WHS/OHS requirements include:
elimination/control of hazards machine guarding machine isolation manual handling protective clothing
TLIP2017 Maintain control of records
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Records may be: paper or electronically-based Storage requirements may include records in various modes such as:
audio CD-ROM computer disks and reels film microfiche paper-based
The record control process is:
conducted as part of records management activities with the operator using discretion and judgement within established procedures
Record information to be updated may come from:
action officers file transfer slips requests results of file audit supervisor user
Standard reports prepared from the record keeping system may include:
daily correspondence overdue action reports resubmits for following day statistics
Those requiring copies of staff/user lists may include:
managers of record keeping areas those undertaking classification and capture
Companion Volume Implementation Guide 530
WHS/OHS requirements include:
elimination/control of hazards manual handling protective clothing
Communication in the work area may include:
barcode readers electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Consultative processes may involve:
customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff suppliers and contractors union representatives workplace personnel including supervisors and managers
Hazards in the work area may include:
debris on floor dust and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities humidity, air temperature, radiant heat noise, light, energy sources poorly stacked records or boxes stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for records management relevant Australian or international standards pertaining to
records management relevant regulations including the privacy and confidentiality
requirements
Companion Volume Implementation Guide 531
standards and certification requirements storage specifications and requirements supplier and/or client instructions
Applicable regulations and legislation may include:
freedom of information regulations privacy and confidentiality legislation and regulations relevant Australian Standards relating to records management relevant codes and regulations pertaining to records
management relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIP2018 Provide information from and about records
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include movement of:
equipment goods materials products vehicular traffic
Records may be: paper or electronically-based Storage requirements may include records in various modes such as:
audio CD-ROM computer disks and reels film microfiche paper-based
The information service is conducted as part of:
records management activities with the operator using discretion and judgement within established procedures. Boundaries of requests under freedom of information legislation and precedents may need to be considered. Interpretation of access clearances and privacy restrictions for records within particular levels of access and associated security releases may be required
Appropriate format for provision of information may include:
copy of original digital hard or soft copy of original original permission to view information/record
Hazards in the work area may include:
debris on floor dust and vapours electrical equipment faulty equipment faulty racking height and reach implications of storage facilities
Companion Volume Implementation Guide 532
humidity, air temperature, radiant heat noise, light, energy sources poorly stacked records or boxes stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear
WHS/OHS requirements include:
elimination/control of hazards manual handling protective clothing
Communication in the work area may include:
barcode readers electronic data interchange (EDI) email/internet fax oral, aural or signed communications phone radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Consultative processes may involve:
customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff suppliers and contractors union representatives workplace personnel including supervisors and managers
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for records management relevant Australian or international standards pertaining to
records management relevant regulations including the privacy, confidentiality, access
and security requirements standards and certification requirements storage specifications and requirements supplier and/or client instructions
Applicable regulations and legislation may include:
freedom of information regulations privacy and confidentiality legislation and regulations relevant Australian Standards relating to records management
Companion Volume Implementation Guide 533
relevant codes and regulations pertaining to records management
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIP2024 Conduct financial transactions
Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular and pedestrian traffic
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives
Finance processing equipment may include:
EFTPOS and credit card facilities manual and electronic cash registers manual ticketing resources smart card
Financial transactions are undertaken:
within workplace policy and procedures
Communication may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
firearms gloves safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
Companion Volume Implementation Guide 534
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation job specifications material safety data sheets operations manuals quality assurance procedures relevant manufacturer specifications and instructions for the use
of transaction equipment relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
licensing requirements for driving and carrying particular classes of goods
regulatory requirements for conducting financial transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory road rules and traffic acts relevant state/territory WHS/OHS regulations and legislation
TLIP2029 Prepare and process financial documents
Work may be conducted in: a range of organisations in the transport, warehousing, distribution and/or storage industries and may be conducted by day or night
Customers may be: internal or external Requirements for work may include:
authorities and permits communications equipment financial regulations and processes hours of operation privacy and security procedures site restrictions and procedures specified loading operations use of safety and personal protective equipment (PPE)
Processing of financial documents may include:
balancing all transactions preparing and processing banking documents preparing invoices for debtors recording and balancing petty cash transactions rectifying discrepancies as directed
Lodgement of transactions with financial institutions may include:
electronic banking manual processes including the use of third parties
Preparation of documentation is undertaken:
within scope of authority
Business source documents may include:
consignment notes credit notes despatch and receival notes
Companion Volume Implementation Guide 535
electronic banking invoices and receipts orders requisitions sales tax statements service statements statements
Communications systems may involve:
electronic data interchange (EDI) email fax mail telephone
Consultative processes may involve:
banking institutions management and union representatives other agencies other employees and supervisors other maintenance, professional or technical staff relevant authorities suppliers, potential customers and existing clients work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established procedures organisational procedures workplace procedures
Documentation/records may include:
Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
competency standards and training materials guidelines concerning relevant financial regulations, codes and
procedures including relevant taxation requirements manufacturer /client specifications, instructions and labelling
advice including safety data sheets (SDS)/material safety data sheets (MSDS)
operations manuals, job specifications and procedures and induction documentation
quality assurance procedures security procedures supplier and/or client instructions WHS/OHS procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international standards and certification requirements
international transport regulations, codes and procedures relevant financial regulations, codes and procedures including
relevant taxation requirements relevant state/territory environmental protection legislation
Companion Volume Implementation Guide 536
relevant state/territory WHS/OHS legislation TLIP2030 Conduct courier/delivery cash transactions Operations may be conducted:
by day or night in a range of work environments and weather conditions
Customers may be: internal or external Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature and radiant heat light including UV noise uneven ground, steps, road surfaces vehicular and pedestrian traffic
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists local government authorities management other employees and supervisors other professional or technical staff union representatives
Transactions may involve: coins and notes Cash transactions and completion of related transaction records are undertaken in accordance with:
workplace policy and procedures
Communication may include:
mobile and fixed phones oral, aural or signed communications radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
firearms gloves safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice and regulations concerning cash transaction competency standards and training materials emergency procedures induction documentation job specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures
Companion Volume Implementation Guide 537
relevant manufacturer specifications and instructions for the use of transaction equipment
relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
regulatory requirements for conducting cash transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory WHS/OHS regulations and legislation
TLIP2032 Maintain petty cash account
Work may be conducted: by day or night in a range of work environments
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Equipment may include: cash holding box/system
cash transaction record book filing and record keeping system relevant computer software
Recording mechanisms/systems may be:
paper-based or electronic
Business source documents may include, but are not exclusive to:
bank statements cash register rolls credit notes delivery dockets deposit books invoices purchase orders purchase requisitions receipts remittance advice
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods, materials and vehicular traffic
Consultative processes may involve:
current and potential customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers, customers and clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone
Companion Volume Implementation Guide 538
radio frequency systems Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice and regulations relevant to petty cash accounts emergency procedures manufacturer specifications for equipment operations manuals, job specifications and induction
documentation quality assurance procedures relevant Australian Standards and certification requirements workplace procedures and policies concerning petty cash
transactions including security procedures Applicable regulations and legislation may include:
audit and financial legislation conditions of credit extension policies and related government
legislation privacy legislation relevant codes and regulations for the provision of credit services relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations
TLIP2033 Sell products and services
Work may be conducted: in a range of work environments Goods and services may include:
items sold on an occasional basis such as surplus equipment or stock
marketing or promotional items tickets vouchers
Equipment may include: electronic calculators point of sale equipment pricing equipment ticket machines
Customers may include: employees or external customers Service entitlements may include:
tickets for travel or admission vouchers to be exchanges for services
Consultative processes may involve:
customers and potential customers official representatives other workplace personnel
Companion Volume Implementation Guide 539
representatives of travel agencies and sales outlets supervisors and managers
Communication in the work area may include:
electronic data interchange (EDI) email/internet face-to-face communication and memos fax phone signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures manufacturer specifications for office and communications
equipment and materials pricing information including catalogues and computerised
information published or computerised information on available products
and services relevant codes of practice and regulations, including trade
practice and consumer protection regulations relevant work health and safety (WHS)/occupational health and
safety (OHS) requirements and policies work instructions, job description and induction materials workplace procedures and policies for selling products and
services Applicable regulations and legislation may include:
relevant codes and regulations pertaining to sales of products and services, including trade practice and consumer protection requirements
relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIP2037 Carry out financial transactions and maintain records Tariff structures and hiring arrangements may include:
relevant tariffs, tolls and fees various forms of hiring
Amount owing is determined:
in accordance with workplace policy and procedures in conformance with legal and regulatory requirements
Finance processing equipment may include:
EFTPOS and credit card facilities manual and electronic cash registers manual ticketing resources smart card
Depending on the type of organisation concerned and the local terminology used,
company procedures enterprise procedures established procedures
Companion Volume Implementation Guide 540
workplace procedures may include:
organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures induction documentation job specifications safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals quality assurance procedures relevant manufacturer specifications and instructions for the use
of transaction equipment relevant standards and certification requirements supplier and/or client instructions workplace procedures and policies
Applicable regulations and legislation may include:
licensing requirements for driving and carrying particular classes of goods
regulatory requirements for conducting financial transactions relevant Australian Standards and certification requirements relevant state/territory privacy legislation relevant state/territory road rules and traffic acts relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) regulations and legislation
TLIP3026 Maintain financial records in a small business Organisation may include: small businesses or semi-autonomous cost centres in the
transport, warehousing, transport and/or storage industries Customers may be: internal or external Requirements for work may include:
basic accounting software and documentation communications and computing equipment hours of operation relevant financial and taxation regulations
Financial records may include:
computer spreadsheets invoices ledgers tax information wage sheets
Financial operations may include:
basic preparation, interpretation and analysis of financial reports compilation and use of cash receipts and cash payments journals completion of tax documentation and requirements completion of tax reconciliations and documentation development and use of debtors and creditors records systems reconciliation of bank statements with cash records recording and balancing of petty cash transactions for financial
records
Companion Volume Implementation Guide 541
Consultative processes may involve:
Australian Taxation Office (ATO) representatives banking institutions management other agencies other employees and supervisors other office or technical staff relevant authorities suppliers and clients
Communications systems may involve:
email fax mail telephone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established procedures organisational procedures workplace procedures
Documentation/records may include:
competency standards and training materials emergency procedures financial and taxation regulations and requirements invoices, receipts and other financial documentation journals and ledgers manufacturer instructions for the use of calculators, computers
and other equipment used in financial operations operations manuals, job specifications and procedures and
induction documentation quality assurance procedures relevant Australian and international standards, criteria and
certification requirements relevant work health and safety (WHS)/occupational health and
safety (OHS) procedures supplier and/or client instructions workplace financial operating procedures and policies
Applicable regulations and legislation may include:
Australian and international standards and certification requirements
Australian and state/territory financial regulations, codes and procedures
Australian taxation regulations and requirements relevant to small businesses
relevant state/territory WHS/OHS legislation TLIP4001 Develop plans to meet customer and organisation needs The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Companion Volume Implementation Guide 542
Operations involve: internal and external customer contact and coordination Plans may include: financial plans
marketing plans operational plans
Consultative processes may involve:
customers and suppliers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures enterprise plans/procedures established plans/procedures organisational plans/procedures
Information/documentation may include:
customer/client instructions and assessed requirements insurance requirements legislation, regulations and related documentation relevant to
business operations manufacturer /suppliers’ specifications, advice, recommended
procedures, policies and instructions procedures for the development of workplace plans and budgets quality assurance procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for Services and Operations
reports of accidents and incidents within regulatory requirements and workplace procedures
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
Applicable regulations and legislation may include:
environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant insurance regulations relevant regulations, standards and codes of practice taxation and trading regulations relevant to business operations
TLIP4002 Facilitate and capitalise on change in the workplace The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
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Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Change may include: changes in work locations changes in work structures new management new products or services new quality systems new training programs new work practices
Learning methods may include:
action learning coaching exchange/rotation mentoring shadowing structured training programs
Relevant regulations/legislation may be related to:
confidentiality contract disputation goods regulatory requirements probity
Consultative processes may involve:
customers and suppliers industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
customer/client instructions and assessed requirements insurance requirements legislation, regulations and related documentation relevant to
business operations manufacturer /supplier’s specifications, advice, recommended
procedures, policies and instructions procedures for the development of workplace plans and budgets quality assurance procedures regulations and policies relating to minimising risks to the
environment and ensuring compliance with WHS/OHS requirements
relevant agreements, codes of practice including the industry standards for Services and Operations
reports of accidents and incidents within regulatory requirements and workplace procedures
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
Companion Volume Implementation Guide 544
Applicable regulations and legislation may include
environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant insurance regulations relevant regulations, standards and codes of practice taxation and trading regulations relevant to business operations
TLIP4003 Implement, maintain and evaluate dangerous good transport procedures within the workplace Work may be undertaken: in various work environments in the warehousing, storage,
transport and distribution industries Customers may be: internal or external Operations may be conducted:
by day or night in all weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Plans for dangerous goods transport procedures may encompass consideration of:
approved transfer site customer requirements emergency/incident/breakdown procedures permitted ullage and filling ratios and or carrying capacities positioning of vehicle when loading/unloading safe operating and driving procedures segregation and/or storage requirements specification of required personal protection and emergency
equipment specification of required transfer equipment/assemblies
Classes of dangerous goods are:
as defined in the respective Australian codes
Policies and procedures for the transportation of dangerous goods must:
conform to relevant legislative framework and guidance material
Hazards may include: contamination of, or from, materials being handled dust/vapours hazardous or dangerous materials noise, light, energy sources service lines spill, leakages, ruptures stationary and moving machinery, parts or components
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Requirements for work may include:
additional gear and equipment authorities and permits communications equipment
Companion Volume Implementation Guide 545
hours of operation incident/accident/breakdown procedures noise restrictions site restrictions and procedures specialised transfer/transport equipment use of safety and personal protective equipment (PPE)
Consultative processes may involve:
contractors employees, supervisors and managers equipment manufacturer and suppliers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supplier instructions
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio
Personal protective equipment (PPE) may include but is not limited to:
face mask, respirators and breathing apparatus gloves high visibility clothing safety clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
all relevant Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures goods identification numbers and codes, including current ADG
code and the International Maritime Dangerous Goods (IMDG) markings and HAZCHEM signs
manifests, bar codes, goods and container identification/serial number
manufacturer specifications, instructions and labelling advice including material safety data sheets
operations manuals, job specifications and procedures and induction documentation
Companion Volume Implementation Guide 546
quality assurance plans, data and document control quality assurance and customer service standards and
procedures relevant Australian Standards, criteria and certification
requirements relevant codes of practice, including the ADG Code, the
Australian Explosives Code, the Industry Safety Code, and Codes of Practice for Manual Handling
relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions workplace operating procedures, maintenance schedules and
policies Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling, transfer and transport of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives o IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) equal opportunity legislation equal opportunity, equal employment opportunity and
affirmative action legislation licence, patent or copyright arrangements regulations and codes of practice related to transport of goods
and manual handling including relevant road rules and mass and loading regulations
relevant Australian Standards relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation workplace relations regulations
TLIP4005 Manage workplace information The workplace environment may involve twenty-four-hour operation and may include:
large, medium and small companies single and multi-site locations
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: internal and external customer and supplier contact and related information coordination
Information may be: in print or electronic form and may include forms, letters, memos, operational data, faxes, manifests, inventories, orders, invoices, freight documentation and other documents, records
Companion Volume Implementation Guide 547
and data required within warehousing, stevedoring, transport and distribution operations
Communications systems may involve:
electronic data interchange (EDI) email fax mail telephone
Consultative processes may involve:
customers and suppliers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
emergency procedures guidelines relating to minimising risks to the environment and
compliance with WHS/OHS requirements legislation, regulations and related documentation, including
regulations related to hazardous substances, dangerous goods and environment protection
manufacturer specifications and/or supplier's advice, recommended procedures, policies and instructions
material safety data sheets quality assurance procedures quality or enterprise work specifications and procedures relevant agreements and codes of practice relevant contracts and agreements reports of accidents and incidents within regulatory
requirements and enterprise procedures supplier and/or client instructions workers compensation workplace agreements and awards workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace policies and procedures Applicable regulations and legislation may include:
environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice
TLIP4010 Assess lift requirements and provide quotation
Companion Volume Implementation Guide 548
Operations may be conducted:
day or night in a variety of weather conditions
Environment may include movement of:
equipment goods materials vehicular traffic
Quotations may be provided for mobile crane lifts in a range of industry sectors including:
arboricultural construction and demolition manufacturing mining primary industry quarrying swimming pool utilities (electricity, gas, water) waterfront
Specialised lifts may include:
barge work bridge beams clam shell drive-in movie screens large surface areas-pools lifting high value goods multiple crane lifts passing loads to other cranes pile driving recovery work specialised operations-drag lines tailing out of loads tilt-up panels tree removal and replacement turning loads over work involving work box duties
Hazards may include: hazardous or dangerous materials noise, light, energy sources obstructions overhead service lines power lines stationary and moving machinery and equipment surrounding buildings, structures, facilities traffic hazards and congestion underground services uneven or unstable ground and recently filled trenches
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment (PPE)
Consultative processes may involve:
clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management
Companion Volume Implementation Guide 549
other employees and supervisors other professional or technical staff union representatives
Requirements for access and/or lift may include:
additional gear and equipment authorities and permits communications equipment hours of operation induction noise restrictions personal protective equipment (PPE) site restrictions and procedures slings, chains, nets, brackets and other specialised lifting
equipment support trucks
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures site procedures
Documentation/records may include:
communications technology equipment, oral, aural or signed communications
competency standards and training materials conditions of service, legislation and industrial agreements
including: quality assurance procedures standards and certification requirements WHS/OHS procedures workplace agreements and awards emergency procedures crane and equipment manufacturer specifications and guidelines induction documentation job specifications and procedures operations manuals including load charts and crane and rigging
manuals personal and work area work procedures and practices Safe Working Load (SWL) and Working Load Limit (WLL) site plans supplier and/or client instructions workplace operating procedures and policies
TLIP4013 Implement and monitor logistics planning and process Consultative processes may involve:
customers and agents industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
dangerous goods declarations and material safety data sheets, where applicable
goods manifest
Companion Volume Implementation Guide 550
quality assurance procedures regulations and codes of practice relevant to Australian
Dangerous Goods (ADG) Code, including safe working and local authority regulations and procedures
relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations workplace policies and procedures related to ADG code
Applicable legislation and regulations may include:
Australian and international explosives codes Australian and international regulations and codes of practice for
the transport of dangerous goods and hazardous substances Australian Marine Orders and the International Maritime
Dangerous Goods (IMDG) Code Dangerous Goods by Air regulations equal opportunity, equal employment opportunity and
affirmative action export/import/quarantine/bond requirements Marine/Aviation Orders relevant state/territory WHS/OHS and environmental protection
legislation transport licence/permit requirements workplace relations regulations
TLIP4028 Administer international trading accounts Work activities may cover: trading accounts related to the international movement of
freight and may be conducted by day or night Customers may be: internal or external Requirements for work may include:
authorities and permits communications equipment international codes of practice international financial control and exchange regulations international markets site restrictions and procedures
Methods of payment may include:
bills of exchange cash against documents consignments factoring letters of credit open accounts
Currency arrangements may include:
dollar rates foreign bank accounts forward rates spot rates
Changes in international markets may include:
changes to government regulations fluctuations in exchange rates foreign bank accounts pricing variations by customers and shipping lines transit delays and strikes
Forms of freight transport may include:
air multi-modal rail
Companion Volume Implementation Guide 551
road sea
Communications systems may involve:
electronic data interchange (EDI) email fax mail telephone
Consultative processes may involve:
banking institutions maintenance, professional or technical staff management and union representatives other agencies other employees and supervisors relevant authorities shipping lines suppliers, potential customers and existing clients work health and safety (WHS)/occupational health and safety
(OHS) specialists Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures established procedures organisational procedures workplace procedures
Documentation/records may include:
Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
competency standards and training materials emergency procedures financial and trading records manufacturer /client specifications, instructions and labelling
advice including material safety data sheets operations manuals, job specifications and procedures and
induction documentation quality assurance procedures supplier and/or client instructions trading documentation, including trading accounts, consignment
notes, bills of exchange, letters of credit WHS/OHS procedures workplace operating procedures and policies
Applicable regulations and legislation may include:
Australian and international standards and certification requirements
dangerous goods and hazardous substances codes and regulations
international transport regulations, codes and procedures other regulations and legislative requirements pertaining to
embargos, tariffs, quotas and prohibited goods regulations and codes of practice for international trading
accounts and the import and export of cargo relevant regulations for the import and export of cargo
Companion Volume Implementation Guide 552
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation
TLIP4031 Maintain customer credit accounts and services Work may be conducted: by day or night
in a range of work environments Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Equipment used may include:
answering machine calculator computer facsimile machine intercom system photocopier telephone
Consultative processes may involve:
current and potential customers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers, customers and clients
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice and regulations concerning the operation of credit accounts and services
customer requests and works orders documentation and forms used for credit services emergency procedures manufacturer specifications for office equipment operations manuals, job specifications and induction
documentation
Companion Volume Implementation Guide 553
quality assurance procedures relevant Australian Standards and certification requirements supplier and/or client instructions workplace procedures and policies including accounting
procedures, credit approval procedures, office organisation procedures, record keeping, credit limits, and levels of credit authority
Applicable regulations and legislation may include:
audit and financial legislation conditions of credit extension policies and related government
legislation privacy legislation relevant codes and regulations for the provision of credit services relevant state/territory WHS/OHS and environmental protection
legislation workers compensation regulations workplace relations regulations
TLIP4038 Monitor a supply chain operation Supply chain operations may include:
cash flow component suppliers (including first and second tier) customers distribution freight inventory - purposes/costs inventory models logistics manufacturer recyclers retailers third party service providers wholesalers
Organisational policies and procedures may include:
business relationships categorisation and control inventory communication protocols control strategies despatch processes environmental sustainability lot sizing and costs quality systems reporting security procedures work health and safety (WHS)/occupational health and safety
(OHS) Relevant legislation may include:
environmental protection legislation relevant WHS/OHS legislation Sales of Goods Act Trade Practices Act
Quality measures may include:
agile benchmarking systems, for example, Supply Chain Operations
Reference (SCOR)
Companion Volume Implementation Guide 554
customer service and satisfaction lean relevant Australian Standards, criteria and certification
requirements quality management system variation analysis
Sales forecasting may include:
customer needs/demands globalisation human/physical resource planning prediction/projection of sales world economy
TLIP4039 Monitor transport operations Transport operations may include:
transportation methods and strategies: o combination o full loads o partials
transport modes: o road/rail/air/sea o national/international
transport systems and infrastructure: o hub o intermodal o ports o spoke
Applicable legislation and regulations may include:
dangerous goods and hazardous substances environmental sustainability fatigue management licensing load limitations permits transport configuration work health and safety (WHS)/occupational health and safety
(OHS) Load applications may include:
handling requirements hazard management quantities Safe Working Load (SWL) or Working Load Limit (WLL)
Organisational policies and procedures may include:
business operations/objectives and targets customer service standards documentation requirements environmental sustainability reporting procedures security procedures WHS/OHS
Transport security risks may include:
accident prevention breakdowns pilferage public safety
Companion Volume Implementation Guide 555
robbery spillage/leakage storage/handling requirements timing of transportation
Cost considerations may include:
client/customer demand demurrage fuel costs staff costs timing transport mode transport volumes and throughputs
Transport performance effectiveness may include:
carbon emission driver training fatigue management fuel consumption fuel measures maintenance cost maintenance measure
Data capturing may include: global positioning system (GPS) software operating procedures
TLIP4040 Monitor warehouse operations Applicable legislation and regulations may include:
dangerous goods and hazardous substances storage and identification
environmental sustainability licensing permits work health and safety (WHS)/occupational health and safety
(OHS) Types of warehouses and their functions may include:
automated bulk capital outlays/cost cold storage distribution centres facility layout and support systems high security leased manual private process layouts for various products size and height temperature controlled
Warehouse management systems may include:
forklift truck mounted devices with bar code readers inventory controller inventory, receiving, storing, picking and shipping (IRSPS) radio frequency identification (RFID) and bar code warehouse inventory tracking solution
Materials handling equipment may include:
conveyors cranes/mobile hoists
Companion Volume Implementation Guide 556
fork lifts high rise stackers manually operated equipment mobile/fixed wrappers - sheet, shrink or tape
Organisational policies and procedures may include:
business operations/objectives and targets documentation requirements environmental sustainability reporting procedures safe work procedures (SWP) security procedures service standards operating procedures WHS/OHS
Receiving, order picking and packing, despatch, stocktaking and replenishment may include:
automated/semi-automated bar coding/RFID readers coding systems, including batch/bar codes/RFID controlled environments conveyor belts cross docking human/machine systems integrated systems - inventory inventory systems management information systems manual labour order picking/despatch processes technology, robotics, computers temperature and humidity
Inventory and stock control may include:
computer controlled vehicles data management - inventory control materials handling order sorting storage systems product recognition/scanning stocktaking transporting systems
Products/goods may include:
dangerous goods and hazardous substances flammability form/shape fragile goods overseas export perishable goods refrigerated products size small parts temperature controlled stock toxicity weight
Engineered standards may include:
advantages/limitations definitions
Companion Volume Implementation Guide 557
ergonomic issues origins synthesis from data time measurement units
Warehouse security may include:
accident prevention pilferage risk analysis signage e.g. HAZCHEM surveillance systems/processes type, location, quantity of stock
Security threats may include:
break and entry contraband illegal import/export activity pilferage special handling and safe storage specific commodity vulnerabilities
TLIP5004 Develop a transport and logistics business plan
Work may be undertaken: in various work environments in the warehousing, storage, transport, and logistics industries
Customers may be: internal or external Transport and logistics operations may be conducted:
by day or night in all weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Business systems may include:
authorities and permits communications systems hours of operation relevant regulations scope of workplace operations transport and logistics policies, protocols and procedures
The transport and logistics business plan may be:
developed for a whole organisation or a business unit within an organisation
Products may be: goods and/or services Consultative processes may involve:
employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations suppliers and current or potential clients
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo
Companion Volume Implementation Guide 558
radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international codes of practice and regulations relevant to business operations
Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code
Australian and international standards, criteria and certification requirements
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives o IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) equal opportunity, equal employment opportunity and
affirmative action legislation patent or copyright arrangements regulations and codes of practice relevant to business operations relevant Australian and international standards and certification
requirements relevant licence or permit requirements and associated
regulations relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation
Companion Volume Implementation Guide 559
relevant workers compensation legislation relevant workplace relations legislation
TLIP5006 Establish international distribution networks
Work may be undertaken: in various work environments in the warehousing, storage, transport and distribution industries
Customers may be: internal or external Operations may be conducted:
by day or night in all weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Requirements for work may include:
authorities and permits communications equipment international codes of practice international financial control and exchange regulations international markets limits of authority in relation to determination of contracts
Consultative processes may involve:
custom brokers financial and government institutions freight forwarding agencies and specialists management and union representatives other employees and supervisors other professional or technical staff service providers suppliers, potential customers and existing clients
Service providers will be: from a range of organisations and countries, and will differ significantly in their capability and capacity to undertake freight forwarding operations. Assessment should confirm the applicability of new providers to provide a quality, cost competitive service within agreed service parameters
Communications systems may involve:
electronic data interchange (EDI) email fax fixed or mobile telephone mail and internal memos radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international codes of practice and regulations relevant to the international distribution of goods and freight
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the Australian Dangerous
Companion Volume Implementation Guide 560
Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code
client instructions communications technology equipment and oral, aural or signed
communications conditions of service, legislation and industrial agreements
including workplace agreements and awards contract documents customer service and quality assurance standards and
procedures emergency procedures insurance documentation manufacturer /suppliers’ specifications, instructions and labelling
advice, including material safety data sheets operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control relevant Australian and international standards, criteria and
certification requirements relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport and distribution options workplace operating procedures and policies
Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including: o ADG Code o Australian and international codes for transporting
explosives o IMDG Code o International Air Transport Association (IATA) Dangerous
Goods Regulations (DGR) Australian and international insurance regulations and legislation Australian and international standards and certification
requirements equal opportunity, equal employment opportunity and
affirmative action legislation licence, patent or copyright arrangements regulations and codes of practice for the international transfer of
freight relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
TLIP5007 Contribute to the development of a workplace learning environment
Learning activities may be: provided in various work environments in the warehousing, storage, transport and distribution industries
This unit operates in an environment where:
workplace structures support workplace learning
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Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Workplace learning environment may involve:
both internal and external competency-based learning opportunities
opportunities for the recognition of skills and knowledge gained through previous learning and experience
structured and non-structured learning opportunities workplace on-the-job coaching and mentoring
Consultative and learning processes may involve:
employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions training providers and assessors
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international standards, criteria and certification requirements
codes of practice and regulations relevant to workplace operations
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and assessment materials training manuals, job specifications and procedures and
induction documentation training materials and learning resources workplace procedures and policies for creation of a workplace
learning environment Applicable regulations and legislation may include:
Australian and international standards and certification requirements
Companion Volume Implementation Guide 562
equal opportunity, equal employment opportunity and affirmative action legislation
regulations and codes of practice relevant to workplace operations
regulations applicable to competency-based training and assessment carried out within the Australian Qualifications Framework (AQF)
relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
TLIP5008 Manage a transport and logistics business unit
The business unit may be: a complete small business enterprise a unit within a larger organisation, within the warehousing,
storage, transport, and logistics industries This unit requires the application of:
system management processes to ensure business objectives are achieved
Customers may be: internal or external Operations may be conducted:
by day or night any weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Services, products, risks, work systems and requirements:
potentially vary in different sections of the workplace
Consultative processes may involve:
customers and suppliers employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations with an
interest in the business activities of the unit/organisation Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian codes of practice and regulations relevant to business unit operations
Companion Volume Implementation Guide 563
business policies and operating procedures communications technology equipment and oral, aural or signed
communications conditions of service, legislation and industrial agreements
including workplace agreements and awards emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant Australian Standards, criteria and certification
requirements relevant competency standards and training materials supplier and/or client instructions
Applicable regulations and legislation may include:
equal opportunity, equal employment opportunity and affirmative action legislation
regulations and codes of practice relevant to business unit operations
relevant Australian Standards and certification requirements relevant codes and regulations for the carriage and storage of
hazardous substances and dangerous goods, where applicable relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant trade practices legislation relevant workers compensation legislation relevant workplace relations legislation
TLIP5011 Develop and evaluate strategies for transport and logistics enterprises
Work may be undertaken: in various work environments in the warehousing, storage, transport, and logistics industries
Customers may be: internal or external Transport and logistics operations may be conducted:
by day or night in all weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site locations twenty-four-hour operation
Planning information may be generated from a wide range of sources, including:
analysts authorities clients industry forums internal personnel peak industry bodies state/territory and federal governments
External consultants may be engaged in:
development, implementation and evaluation processes
Workplace systems may include:
authorities and permits communications systems hours of operation
Companion Volume Implementation Guide 564
relevant regulations scope of workplace operations transport and logistics policies, protocols and procedures
Consultative processes may involve:
contractors employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists market analysts other professional, maintenance or technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations suppliers and current or potential clients
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail and internal memo radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
audit reports concerning quality, WHS/OHS, environment, operations, customer service
Australian and international codes of practice and regulations relevant to workplace operations
Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code and the International Maritime Dangerous Goods (IMDG) Code
Australian and international standards, criteria and certification requirements
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials Safe Working Limits (SWL) and Working Load Limits (WLL) of
transport options supplier and/or client instructions workplace operating procedures and policies
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Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances
equal opportunity, equal employment opportunity and affirmative action legislation
patent or copyright arrangements regulations and codes of practice relevant to business operations relevant Australian and international standards and certification
requirements relevant licence or permit requirements and associated
regulations relevant state/territory environmental protection legislation relevant state/territory trade practices legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
TLIP5025 Set and achieve budgets
Work may be undertaken in various work environments and involves a leadership role in the warehousing, storage, transport and distribution industries, for example:
at the client's workplace in team and autonomous working situations in the vehicle on the road in the warehouse and/or depot
Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Services, products, risks, work systems and requirements potentially vary:
in different sections of the workplace
Budgets may be: developed for component parts of operations or for specialised service provision
Budgets are developed: within the context of workplace policies and procedures Consultative processes may involve:
contractors employees, supervisors and managers financial managers and accountants industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional, maintenance and technical staff relevant authorities, government departments and institutions representatives of other enterprises and organisations related to
the international transfer of freight suppliers and current or potential clients
Companion Volume Implementation Guide 566
Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail, forms and internal memos radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and international standards, criteria and certification requirements
budgetary documentation codes of practice and regulations relevant to the budgetary
control communications technology equipment and oral, aural or signed
communications conditions of service, legislation and industrial agreements
including workplace agreements and awards emergency procedures operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
equal opportunity, equal employment opportunity and affirmative action legislation
regulations and codes of practice relevant to budgetary control relevant Australian Standards and certification requirements relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
TLIP5035 Manage budgets and financial plans
Delegations and budget accountabilities may include:
authorising expenditure within limits monitoring expenditure reporting on variances to budget/plan taking remedial action within budget authority
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
quality assurance procedures relevant Australian Standards and certification requirements
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Applicable legislation and regulations may include:
relevant industry codes of practice relevant legislation from all levels of government that affects
business operation, especially in regard to the maintenance of up-to-date, accurate financial information
TLIP5036 Manage assets
Assets may include: assets in the process of being transferred buildings business and marketing contracts facilities land office equipment and furniture plant and equipment vehicles
Asset register may be a computer or manual file and include:
damage/loss/theft date of purchase identifying number insurance policies and claims invoices and receipts location major repairs obsolescence value
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions suppliers
Documentation and records may include:
lists of assets and or asset registers regulations and codes of practice relevant to Australian
Dangerous Goods (ADG) code, including safe working and local authority regulations and procedures
relevant Australian Standards and certification requirements workplace policies and procedures related to ADG code
Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
relevant regulations, codes and safe working systems for the use and checking of assets
relevant state/territory WHS/OHS and environmental protection legislation
workplace relations regulations TLIP5037 Develop workplace policy and procedures
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Workplace policy requirements may include:
client requirements codes of practice community issues legislative or regulatory requirements organisational requirements supplier requirements
Sources may include: organisational specifications regulatory or legislative sources relevant personnel
Stakeholders may include: clients employees of the organisation government local community other organisations regulators specialists from outside the organisation with particular technical
expertise suppliers
PC: Pathways Certificate
TLIPC0001 Prepare for work in the road transport industry
Factors impacting an owner driver pathway in the road transport industry including:
basic financial processes heavy vehicle accreditation requirements for insurance and invoicing arrangements tax, GST implications
TLIPC1001 Demonstrate care and apply safe practices at work
Hazard control procedures may include:
emergency, fire and accident procedures hazard identification and removal or, if this is not possible,
establish a hazard control use of personal protective equipment (PPE) relevant manufacturer guidelines relating to the operation and
use of equipment work health and safety (WHS)/occupational health and safety
(OHS) regulations safe use of mechanical, pneumatic, hydraulic and/or electrical
equipment safe use of chemicals and toxic substances
Workplace hazards may include:
untidy work conditions including poor hygiene practices and unnecessary obstacles and equipment in work areas
sharp instruments, knives or equipment noise hot substances and equipment (stoves, ovens, etc.) electricity and water electrical equipment being careless when using cutting equipment or dealing with
heat or hot surfaces damaged equipment moving machinery
Companion Volume Implementation Guide 569
materials handling gases and liquids under pressure working at heights confined spaces inappropriate lifting practices dangerous floor surfaces movements of equipment, goods, vehicles chemicals and other harmful substances including fumes and
dust toxic substances damaged packing material and containers inflammable materials and fire hazards waste management and disposal extremes in weather conditions unsuitable lighting levels water hazards dangerous storage areas
Safe work practices may include, but are not limited to:
manual handling procedures correct posture safe lifting and bending using appropriate personal protective equipment (PPE) good hygiene and health maintenance
Risk to personal wellbeing are actions by an individual which affect their ability to work safely may include:
smoking, alcohol and drug use lack of sleep poor diet lack of exercise stress not using appropriate methods when lifting or moving heavy
objects not wearing proper personal protective equipment (PPE)
Personal protection clothing and equipment (PPE) may include but are not limited to:
gloves masks aprons hair covering uniform safety headwear and footwear safety glasses two-way radios high visibility clothing
Appropriate persons may include:
workplace personnel supervisors team leaders management WHS/OHS personnel other persons authorised or nominated by the organisation
Emergency situations may include:
accidents, including those that do not result in injury overheating equipment injuries such as cuts, scalds, burns
Companion Volume Implementation Guide 570
health conditions such as fainting, asthma attacks, allergic reactions
spills and leakages of harmful gas and liquids structural failures and breakages robbery fire flooding power failures or shorts
Participative arrangements may include:
workplace meetings suggestion schemes regular communications with team leaders information sessions
Information and documents may include:
applicable national, state and territory regulations operating procedures applicable to work role quality standards applicable to work role
Applicable legislation, regulations and codes may include:
applicable national, state and territory regulations relevant Australian Standards and related requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
TLIPC1002 Adapt to work requirements in the transport and logistics industry
Skill gaps are: a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job
Skill gaps may include: physical capacity skills workplace technology skills such as business equipment,
computer technology, machinery, hand tools, knives, lifts, security systems
numeracy skills customer service skills communication skills such as listening and understanding,
speaking clearly/directly, reading, writing technical skills
Skill development activities may include:
training courses IT courses human resources programs coaching and mentoring programs having access to a mentor for questions and advice having the chance to learn a new task or to operate a new piece
of equipment or workplace technology participating in an external or internal training program
Learning tools and practices may include:
learning through note taking reviewing manuals and training guides discussion practice observation trial and error
Companion Volume Implementation Guide 571
or a combination of any of these On-the-job opportunities may include:
filling in for a co-worker in a new area going to talks or seminars arranged by the workplace shadowing another co-worker in a different area receiving on-the-job training and supervised practice
Off-the-job opportunities may include:
taking a course with a training provider going to conferences or seminars going on site visits with supervisor participating in workplace social events participating in community events
Appropriate dress and behaviour may include:
personal dress, presentation and hygiene demeanour and attitude displayed to customers and fellow
employees Time management strategies may include:
goal setting prioritisation planning overcoming procrastination dealing with interruptions organising your work environment
Organisational requirements may include:
organisational policies and guidelines common organisational practice performance plans environmental sustainability policies, procedures and guidelines work health and safety (WHS)/occupational health and safety
(OHS) policies, procedures and programs Information and documents may include:
applicable national, state and territory regulations operating procedures applicable to work role quality standards applicable to work role
Applicable legislation, regulations and codes may include:
applicable national, state and territory regulations relevant Australian Standards and related requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
TLIPC1003 Apply effective work practices
Work instructions may include:
job sheets patterns plans drawings designs verbal directions customer orders
Communication in the workplace may include:
listening and understanding speaking clearly and directly reading independently writing to audience needs group interaction the chain of command in which to report questioning to obtain information and/or clarify information and
understanding
Companion Volume Implementation Guide 572
routine oral reporting routine written reporting participation in routine meetings in the workplace basic recording of discussions
Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:
estimates of the quantities of materials and resources required to complete a work task
money (cost, invoices, change, etc.) volume weight time length and distance speed area perimeter
A diversity of backgrounds may include, but is not limited to different:
ages genders culture personal values or beliefs race religion political persuasion
Workplace technology may vary widely from industry to industry and may include:
business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders
computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers
other technology such as machinery, hand tools, knives, ovens, stoves, lifts, security systems
Workplace technology precautions may include:
routine checking of equipment regular backups of data keeping a log book of detected faults checking that repairs have been carried out using appropriate clothing
Appropriate action may include:
contacting a supervisor, manager contacting the manufacturer contacting a service provider reporting and documenting the problem
Key personnel may include: supervisor manager fellow colleagues team members
Workplace procedures may include:
organisational policies and guidelines common organisational practice performance plans work health and safety (WHS)/occupational health and safety
(OHS) policies, procedures and programs relevant legislative requirements in areas such as WHS/OHS,
privacy, anti-discrimination, environmental protection, trade practices, etc
relevant licence requirements and related regulations
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Information and documents may include:
applicable national, state and territory regulations operating procedures applicable to work role quality standards applicable to work role
Applicable legislation, regulations and codes may include:
applicable national, state and territory regulations relevant Australian Standards and related requirements relevant state/territory WHS/OHS legislation relevant state/territory environmental protection legislation
TLIPC1004 Complete courier delivery operations
Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:
personal work areas within an organisation or on a worksite residential or business addresses in an area
Dependent on the type of pick-up and delivery service being provided, resources may include:
communications technology such a mobile sorting and processing equipment (where applicable) street maps or layouts of buildings or sites directories of addresses within an organisation telephone directories delivery technology such as a delivery satchel, trolley, bicycle or
motorcycle (where applicable) Items to be picked up or delivered may include:
letters parcels boxes files bulky items
Special items may include: fragile items bulky items heavy items registered items
Ways in which items may be kept secure include:
packing them in the bags/satchels provided storing them in a locked storage area or bag ensuring that items are not dropped or damaged ensuring that items are kept under close observation during
delivery and pick-up operations Dependent on the type of pick-up and delivery service being provided, transactions may include:
cash cheques credit arrangements other non-cash forms of transaction
Information and documents may include:
applicable regulations operating procedures applicable to work role quality standards applicable to work role records of deliveries and pick-ups receipts for items picked up receipts for transactions completed records of financial transactions records and customer advice in situations where delivery or pick-
up could not be completed
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Applicable legislation, regulations and codes may include:
applicable regulations relevant Australian Standards and related requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
TLIPC1005 Complete small store operations
Dependent on the type of small store service being provided, inventory or stocktake types may include:
simple stock identification, counting and recording for checks against existing stock records
use of simple bar code equipment for stock identification, counting and recording and checks against existing stock records
Dependent on the type of small store service being provided, goods or items may include:
food items gardening supplies small workshop tools and/or materials stationery/office supplies craft supplies books/magazines
Dependent on the type of small store service being provided and the types of goods involved, checking may include:
check of quantities received against order, invoice or other delivery documentation
visual inspection and identification checks for damage checks against specifications as per organisational instructions weighing
Dependent on the type of small store service being provided, ways in which items may be picked (accessed from storage) and despatched include:
interpretation of a personal request and simple identification and selection of items from storage area and issuing by hand
interpretation of an internal written request, simple identification and selection of items from storage area and delivering to internal customer concerned
interpretation of an external request (possibly on a standard form, simple identification and selection of items from storage area and packing items and despatching them by courier or post)
Dependent on the type of small store service being provided, types of inventory or records of stocks may include:
hand written inventory or stock record book simple computerised record system
Dependent on the type of small store service being provided, documentation and records may include:
hand written record book simple computerised record system carbon copy receipt book
Information and documents may include:
applicable regulations from each state and territory operating procedures applicable to work role quality standards applicable to work role
Applicable legislation, regulations and codes may include:
applicable regulations from each state and territory relevant Australian Standards and related requirements relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation
R: Contract Procurement
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TLIR4001 Monitor supplier performance
The workplace environment may involve twenty-four-hour operation and may include:
large, medium or small companies single and multi-site location
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve: customer and supplier contact and coordination
The key requirement of this unit is to:
interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel
Contracts may be: for singular or continuous supply
Document/data interchange may be:
electronic paper-based
Suppliers may include: corporations domestic and international contractors government agencies
Contract non-conformance must be:
demonstrable
Relevant regulations/legislation may be related to:
confidentiality contract disputation goods regulatory requirements probity
Consultative processes may involve:
customers and suppliers industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and maintenance
personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
guidelines relating to minimising risks to the environment and WHS/OHS requirements
legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection
manufacturer specifications and/or suppliers handling and storage advice, workplace procedures, policies and instructions
material safety data sheets
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quality assurance procedures quality or enterprise work specifications and procedures relevant agreements, codes of practice including the Codes of
Practice for Manual Handling and the Industry Safety Code relevant supply contracts and agreements reports of accidents and incidents within regulatory requirements
and enterprise procedures supplier and/or client instructions workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
Applicable regulations and legislation may include:
environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice
TLIR4002 Source goods/services and evaluate contractors
The workplace environment may involve twenty-four-hour operation and may include:
large, medium or small companies single and multi-site location
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Contractors may be: for one-off or repeat supplies/contract services Document/data interchange may be:
electronic paper-based
Personnel in work area may include
customers and suppliers external authorities and agencies industrial relations, work health and safety (WHS)/occupational
health and safety (OHS) specialists management and union representatives other employees and supervisors other professional or technical staff, contractors and
maintenance personnel Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documentation may include:
legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection
manufacturer specifications and/or suppliers handling and storage advice
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safety data sheets (SDS)/material safety data sheets (MSDS) quality and work specifications and procedures quality assurance procedures relevant agreements, codes of practice including the Codes of
Practice for Manual Handling and the Industry Safety Code reports of accidents and incidents within regulatory
requirements and enterprise procedures specifications for required products or services supplier and/or client instructions WHS/OHS regulations and procedures workplace guidelines on appropriate workplace language and
communication strategies and interpretation of relevant information
workplace procedures, policies and instructions Applicable regulations and legislation may include:
environmental protection regulations equal employment legislation and related policies hazardous substances and dangerous goods codes licence, patent or copyright arrangements relevant Australian and state/territory WHS/OHS legislation relevant Australian Standards and certification requirements relevant regulations, standards and codes of practice
TLIR4003 Negotiate a contract
Work may be undertaken: in various work environments in warehousing, storage, transport and distribution industries
Customers may be: internal or external Operations may be conducted:
by day or night
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Services, products, risks, work systems and requirements:
potentially vary in different sections of the enterprise
Contracts may be for: singular or continuous supply of goods and/or services Document/data interchange may be:
electronic paper-based
Clients/customers/suppliers may include:
corporations domestic and international contractors government agencies individuals
Consultative processes may involve:
contractors employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists legal representatives, financial managers, accountants other professional, maintenance and technical staff relevant authorities, government departments and institutions
Companion Volume Implementation Guide 578
representatives of other enterprises and organisations related to the international transfer of freight
suppliers and current or potential clients Communications systems may involve:
electronic data interchange (EDI) email fax fixed and mobile telephone mail, forms and internal memos radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
Australian and International standards, criteria and certification requirements
codes of practice and regulations relevant to the transport and distribution contractual arrangements
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
emergency procedures legal and contract documentation operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures relevant competency standards and training materials supplier and/or client instructions workplace operating procedures and policies
Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances
Australian and international standards and certification requirements
equal opportunity, equal employment opportunity and affirmative action legislation
regulations and codes of practice relevant to contractual arrangements
relevant financial regulations relevant licence or permit requirements and associated
regulations relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
TLIR4008 Implement and supervise stocktaking procedures
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Categories or groups of products or stock may include:
dangerous goods fragile goods goods for overseas export perishable goods small parts temperature controlled stock
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Documentation and records may include:
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS), where applicable
industry codes of practice legislation and statutory requirements manufacturer specifications and/or supplier handling and
storage advice policy and procedures for receipt and despatch of goods procedures for stocktake quality assurance procedures regulations and codes of practice relevant to Australian
Dangerous Goods (ADG) Code, including safe working and local authority regulations and procedures
relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection regulations
Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
relevant regulations, codes and safe working systems for the use and checking of stock
relevant state/territory WHS/OHS and environmental protection legislation
safe disposal of out-of-date stocks workplace relations regulations
TLIR4009 Implement purchasing systems Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
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Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors relevant authorities and institutions suppliers of equipment
Documentation and records may include:
dangerous goods declarations and material safety data sheets, where applicable
emergency procedures purchasing records such as order forms, instructions or invoices quality assurance procedures relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations workplace policies and procedures related to purchasing, record
keeping and costing workplace preferred supplier lists
Applicable legislation and regulations may include:
privacy legislation trade practices legislation workplace relations regulations
TLIR4010 Plan purchasing Relevant personnel may include:
CEO, managers, leaders, coordinators, supervisors and other persons authorised to commit the organisation to purchases
internal users of purchased goods and services owner and Board specialist personnel involved in purchasing, asset maintenance
and finance Purchasing methods may include:
direct negotiations direct purchases using supply agreements electronic trading invitation of open or select tenders written quotations
Invitations to offer may include:
criteria for selection of suppliers from offers received delivery schedules draft contracts and agreements quality requirements required supplier capacity requirements for off-site storage and warehousing specifications of goods and/or services required
Clarification of issues may include:
requests for further information about specifications not responded to, misinterpretations of specifications and supplementary/add on products or services
Further information may include:
requests about specifications not responded to, misinterpretations of specifications and supplementary/add on products or services
supplier briefings and presentations Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives other employees and supervisors
Companion Volume Implementation Guide 581
relevant authorities and institutions Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
lists of relevant personnel to consult organisation's policies, procedures, strategies, methods and
instructions relevant to procurement proformas and instructions used when preparing invitations to
offer quality assurance procedures technical instructions
Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
award and enterprise agreements and relevant industrial instruments
relevant industry codes of practice relevant legislation, codes of practice and industry standards
related to procurement, for example Trade Practices Act, contract law, sale of goods legislation, consumer protection legislation and legislation related to the import of goods and services, where relevant
relevant state/territory WHS/OHS and environmental protection legislation
workplace relations regulations TLIR4012 Conduct international purchasing Information sources may include:
Austrade and state/territory government departments or agencies and chambers of commerce
catalogues and directories existing databases of suppliers international branches and affiliates of organisation internet trade or industry publications
Assistance and clarification may be sought from:
external parties, for example, regulatory authorities such as Australian Customs Service (ACS), Department of Agriculture, customs brokers and Austrade
manager or other personnel within the organisation Specifications may include: designated timelines
indications of price range to be paid packaging requirements quantities required
Companion Volume Implementation Guide 582
relevant quality parameters for goods size, capacity and volume of individual items technical descriptions of goods to be purchased
Criteria for evaluating offers may include:
any preferences for country of origin availability and ability to meet designated timelines clarity of offer cost structure quality parameters value adding offered by suppliers including technical support and
guarantees Specialist expertise may include:
customs brokers, freight forwarders, logistics and transport companies and consultants
expertise within organisation regulatory bodies such as Department of Agriculture and ACS
Actions may include: imposition of fines or penalties interventions by self referral to more senior personnel within organisation, regulatory
bodies and agents involved in arranging importation of goods Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
lists of relevant personnel to consult organisation's policies, procedures, strategies, methods and
instructions relevant to purchasing in an international context proformas and instructions used when preparing invitations to
offer quality assurance procedures technical instructions
Applicable legislation and regulations may include:
legislation, codes of practice and national standards, for example:
Australian Customs Act other Australian legislation relating to restrictions and
prohibitions on imports quarantine legislation
TLIR5005 Manage a contract
Disputes and complaints may include disputes over:
additional tasking delivery schedules extensions to scope payment schedules
Companion Volume Implementation Guide 583
price changes requirements
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
legal or other expert advisers other employees and supervisors relevant authorities
Documentation and records may include:
contract schedules, specifications and related documentation organisation's policies and procedures on procurement and
contracted services quality assurance procedures relevant Australian Standards and certification requirements
where these apply to the contracted services relevant legislation, regulations and codes of practice related to
procurement and contracted services relevant work health and safety (WHS)/occupational health and
safety (OHS) and environmental protection regulations Applicable legislation and regulations may include:
relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement, including trade practices law, law of contract, commercial law and Fair Trading legislation
TLIR5006 Develop, implement and review purchasing strategies
Relevant stakeholders may include:
clients and customers tenderers, suppliers and contractors
Relevant personnel may include:
CEO, managers, leaders, coordinators, supervisors and other persons authorised to commit the organisation to purchases
internal users of purchased goods and services owner and Board specialist personnel involved in purchasing, asset maintenance
and finance Purchasing strategies include:
criteria for evaluating purchasing performance different policies, procedures and strategies for different dollar
values of purchases key performance indicators for purchasing limits of authority to approve purchases methodology for evaluating purchasing performance organisational and industry codes of conduct and ethics
Companion Volume Implementation Guide 584
policies, procedures, guidelines and documentation formats for purchasing from suppliers including entities owned by the organisation, partners, alliance members and local and distant suppliers
requirements for fairness and transparency in purchasing Legal requirements may include issues in relation to:
access and equity accreditation, licence, patent and copyright codes of practice data collection, storage and retrieval ethical conduct and governance industrial relations insurance operation, maintenance and service of tools, equipment, plant
and machinery planning privacy and confidentiality professional development standards (Australian and international) warranties work health and safety (WHS)/occupational health and safety
(OHS) The five rights are: right price:
o value-for-money o cost/price analysis
right quality: o confidentiality and probity requirements o measures to manage risk o key performance indicators o quality accreditation
right quantity: o supply guarantees
right supplier: o due diligence requirements o demonstrable expertise and experience o evidence of past legal compliance o ethical conduct requirements o requirements to use organisations linked by ownership,
partnership, alliance or other arrangements right time:
o supply guarantees Resources include: documentation required for purchasing, such as proformas,
order forms, standard tender documentation and basic standard contracts
human, physical and other resources such as: o software systems o staff to undertake or assist with purchasing
Further information may include:
information sessions and briefings training programs
Companion Volume Implementation Guide 585
written information including procedures and internet or intranet-based information
Consultative processes may involve:
industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors relevant authorities and institutions
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
operations manuals, job specifications and induction documentation
quality assurance procedures relevant Australian Standards relevant WHS/OHS and environmental protection regulations relevant workplace policies, procedures and codes of conduct
relating to purchasing and business management Applicable legislation and regulations may include:
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
award and enterprise agreements and relevant industrial instruments
relevant industry codes of practice relevant legislation from all levels of government that affects
business operation relevant state/territory WHS/OHS and environmental protection
legislation workplace relations regulations
TLIR5007 Manage international purchasing
Strategic implications may include:
business risks compliance requirements economic and financial implications establishment of overseas branches and agencies or
representatives knowledge and information requirements
Export requirements refers to:
business processes and practices of supplier country compliance with legislation tariffs, quotas, trading agreements and international treaties
Cultural considerations may include:
business processes and practices within supplier country culturally appropriate communication styles perception of Australia
Companion Volume Implementation Guide 586
values, beliefs and attitudes Legal requirements may include
international law international trade agreements and treaties legislation applicable to supplier country
Australian regulatory controls may include those applicable to:
Australian Customs Service (ACS) requirements Department of Agriculture requirements Australian Taxation Office (ATO) requirements requirements of other government departments and agencies Trade Practices Act
INCOTERMS refer to: the set of international rules for the interpretation of trade terms published by International Chamber of Commerce (ICC) and applied to imports and exports to specify transportation and payment conditions
Controls may include: guarantees insurance other strategies to minimise or transfer risk selection or rejection of particular payment methods specifying a particular currency for payment
Barter refers to: the simultaneous exchange of goods between the importer and exporter
Countertrade refers to: a trading transaction where export sales to a particular market are made on the condition that imports from that particular market are accepted in return
Requirements for pre-shipment inspection may include:
checks made of quality, packaging (including condition of containers), quantities, labelling of goods and containers and separation of goods to comply with Australian regulations such as Dangerous Goods Act
checks of condition of goods prior to shipment Regulatory compliance requirements may include
fumigation and quarantine regulations labelling requirements legislation and regulations related to prohibited imports separation of goods to comply with Australian regulations such
as Dangerous Goods Act Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Consultative processes may involve:
industrial relations and work health and safety (WHS)/occupational health and safety (OHS) specialists
management and union representatives
Companion Volume Implementation Guide 587
other employees and supervisors relevant authorities and institutions
Documentation and records may include:
operations manuals, job specifications and induction documentation
phytosanitary certificates/biosecurity inspection quality assurance procedures regulations and codes of practice relevant to Australian
Dangerous Goods (ADG) Code, including safe working and local authority regulations and procedures
relevant Australian Standards and certification requirements relevant WHS/OHS and environmental protection regulations specialist permit applications workplace policies and procedures related to ADG code
TLIR5014 Manage suppliers
Recommendations may include:
file relevant supplier details for future reference renew agreement for further purchasing seek new sources of supply
Disagreements can be about:
costs, fees and prices delivery schedules interpretations of specifications detailed in documents on which
agreements are based interpretations of terms and conditions detailed in agreement quality of goods or services, including work health and safety
(WHS)/occupational health and safety (OHS) performance standards
Consultative processes may involve:
industrial relations and WHS/OHS specialists management and union representatives other employees and supervisors relevant authorities and institutions suppliers of equipment
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio frequency systems
Depending on the organisation concerned, workplace procedures may be called:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Documentation and records may include:
lists of approved suppliers and relevant personnel to consult organisation's policies, procedures, strategies, methods and
instructions relevant to procurement and supplier management proformas and instructions used when evaluating suppliers and
their performance quality assurance procedures
Companion Volume Implementation Guide 588
relevant Australian Standards relevant WHS/OHS and environmental protection regulations technical instructions
Applicable legislation and regulations may include:
relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement
relevant state/territory WHS/OHS and environmental protection legislation
workplace relations regulations
Companion Volume Implementation Guide 589
U: Environment
TLIU0001 Develop workplace policy and procedures for environmental sustainability
Scope of sustainability policy may include:
addressing sustainability initiatives through reference to standards, guidelines and approaches such as: o ISO 14001 Environmental Management Systems o Life Cycle Analyses o Global Reporting Initiative o Ecological Footprint Assessment o Triple Bottom Line reporting o Product Stewardship
an integrated approach to sustainability which includes environmental, economic and social aspects, or a narrower one to focus on each aspect individually
the parts of the enterprise to which it is to apply, including whether it is for the whole enterprise, one site, one work area or combinations of these
Stakeholders may include: individuals and groups both inside and outside the organisation that have some direct interest in the following aspects of the enterprise: o actions o conduct o customers o employees at all levels of the organisation o other organisations o products o regulators o services o suppliers
Strategies may include: awareness raising among stakeholders training of staff in principles and techniques of sustainability
Sustainability policy may include:
air pollution carbon emission
Business planning may include:
objectives pertaining to: o changes to processes and procedures o environmental issues o education and training o past and future reviews and audits o review strategies, including: o formalising review strategies via re-planning o internal and external audits o monitoring personnel performance following training o monitoring statistics o reviewing effectiveness of new procedures and processes o undertaking quality control checks
targets, such as: o carbon emissions reduction o cleaner production
Companion Volume Implementation Guide 590
o lean management o waste minimisation
Resource efficiency for the transport industry may include:
fuel consumption maintenance and servicing, such as importance of correct tyre
pressure the correct use of equipment and vehicles according to
environmental protection regulations and guidelines
TLIU1009 Monitor plant and equipment in an environmentally sustainable manner
Maintaining operating equipment in an environmentally sustainable environment may be conducted:
in a range of work environments by day or night
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites in the transport/logistics
industries Pollutants may include: chemicals and detergents
exhaust fumes gas hazardous substances noise noxious material oils and lubricants rubbish smoke wastes
Plant and equipment may include:
aircraft fixed equipment emitting exhaust fumes/gases forklifts, cranes and load shifting equipment marine vessels motor vehicles, trucks and motorcycles portable equipment emitting exhaust fumes/gases rail locomotives and motive power units spill response equipment tow motors
Personnel in the work area may include:
contractors official representatives site visitors workplace personnel
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Depending on workplace context, personal protective
bio hazard suits carbon monoxide (CO) detector eye/ear protection gloves
Companion Volume Implementation Guide 591
equipment (PPE) may include:
high visibility clothing mask protective clothing safety headwear and footwear two-way radios
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice for environmental protection emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions safety data sheets (SDS)/material safety data sheets (MSDS) policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, waste
disposal/reprocessing, handling of dangerous goods/hazardous substances and other environmental protection issues
relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions work health and safety (WHS)/occupational health and safety
(OHS) and environmental protection regulations workplace housekeeping procedures and policies
Applicable regulations and legislation may include:
current Australian Dangerous Goods (ADG) Code marine orders relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workplace relations regulations
TLIU1013 Prepare for environmentally sustainable work practices
Environmental and resource efficiency issues may include:
minimisation of environmental risks and maximisation of opportunities to improve business environmental performance and to promote more efficient production and consumption of natural resources, for example by: o efficient energy use, seeking alternative sources of energy o minimisation of pollution, through sound equipment
operating techniques o minimisation of waste through effective storage and
recycling Legislation and national standards may include:
Australian Standards award and enterprise agreements licensing arrangements relevant codes of practice relevant commonwealth, state and territory legislation which
affects organisational operation: o environmental issues o industrial relations o work health and safety (WHS)/occupational health and safety
(OHS)
Companion Volume Implementation Guide 592
Industry procedures may include:
carbon training emissions policy environmental management strategy lean management techniques resource recovery
WHS/OHS requirements may include:
understanding of company work health and safety WHS/OHS guidelines such as: o appropriate personal protective equipment (PPE)
Reasons for environmental sustainability action may include:
biodiversity and environmental impacts greenhouse gas emissions resource scarcity non-renewable resource use pollution:
o air o land o hazardous materials o waste o water
Appropriate transport and logistics or warehousing environmentally sustainable work practices may include:
improving energy efficiency increasing use of renewable, recyclable, reusable and
recoverable resources preventing and minimising risks and maximising opportunities
such as: minimise usage of fuel or use alternative forms of energy where
appropriate reducing emissions of greenhouse gases reducing use of non-renewable resources
TLIU2012 Participate in environmentally sustainable work practices
Environmental and resource efficiency issues may include:
minimisation of environmental risks and maximisation of opportunities to improve business environmental performance and to promote more efficient production and consumption of natural resources, for example by: o efficient energy use, seeking alternative sources of energy o minimisation of pollution, through sound driving techniques o minimisation of waste through effective storage and
recycling Appropriate techniques may include:
examination of invoices from suppliers examination of relevant information and data measurements made under different conditions
Organisational plans may include:
documented policies and procedures environmental protection regulations and guidelines on correct
use of equipment and vehicles work plans to minimise waste, increase efficiency of water use
etc. Suggestions may include ideas that help to:
improve energy efficiency increase use of renewable, recyclable, reusable and recoverable
resources prevent and minimise risks and maximise opportunities such as:
Companion Volume Implementation Guide 593
o minimise usage of fuel or use alternative forms of energy where appropriate
reduce emissions of greenhouse gases reduce use of non-renewable resources
TLIU3011 Implement and monitor environmentally sustainable work practices Compliance includes: meeting relevant federal, state/territory and local government
laws, by-laws and regulations Purchasing strategies may include:
influencing suppliers to take up environmental sustainability
Stakeholders, key personnel and specialists may include:
individuals and groups both inside and outside the organisation that have some direct interest in the enterprise's conduct, actions, products and services, including: o employees at all levels of the organisation o customers o suppliers o other organisations
key personnel within the organisation, and specialists outside it who may have particular technical expertise
Environmental and resource efficiency plans may include:
addressing sustainability initiatives with reference to standards, guidelines and approaches such as: o Ecological Footprint Assessment o Global Reporting Initiative o ISO 14001 Environmental Management Systems o Life Cycle Analyses o Product Stewardship o Triple Bottom Line reporting
initiating and/or maintaining appropriate enterprise procedures for operational energy consumption, including stationary energy and non-stationary (transport)
Suggestions may include ideas that help to:
eliminate the use of hazardous and toxic materials express purchasing power through the selection of suppliers
with improved environmental performance e.g. purchasing renewable energy
identify strategies to offset or mitigate environmental impacts, e.g. purchasing of carbon credits
make more efficient use of energy maximise opportunities to re-use and recycle materials prevent and minimise risks and maximise opportunities such as:
o minimise usage of fuel or use alternative forms of energy where appropriate
reduce emissions of greenhouse gases reduce use of non-renewable resources
TLIU3014 Operate vehicle in an environmentally sustainable manner Environmentally sustainable driving may include:
following distance from the vehicle in front observance of speed limits transmission control tyre pressures
Companion Volume Implementation Guide 594
use of auxiliary braking systems vehicle maintenance
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
state/territory heavy vehicle driving licence/permit requirements state/territory road rules vehicle manufacturer instructions, specifications and
recommended driving procedures including preoperational checks of vehicle
vehicle work diaries or record book workplace driving instructions and procedures
Applicable procedures and codes may include:
relevant state/territory environmental protection legislation relevant state/territory fatigue management regulations relevant state/territory roads and traffic authority driving
regulations and licence/permit requirements relevant state/territory road rules
relevant state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
TLIU3015 Identify wastes and hazards in the waste management industry Waste characteristics may include:
density level of contamination quality quantity shape size volume weight
Waste stream may include: construction and demolition dangerous goods green waste hazardous substances municipal waste
Waste categories may include:
asbestos clinical/cytoxic waste – medical waste, dressings, sharps,
pharmaceutical products, anatomical waste commercial and industrial waste construction and demolition waste – broken bricks, concrete,
plasterboard, glass, metals, soils, tiles, timbers general household waste/hard rubbish hazardous waste – acid, caustic, greasy trap waste, oily rags,
filters, coolants, oily sludges, septic waste, solvents, trade waste (i.e. paints), used cooking oils, batteries
manufactured products – clothing and footwear organic and green waste – fruit, vegetables, fish, all green waste processed food and beverage waste – food, beverages, tobacco
and liquor, used cooking oil
Companion Volume Implementation Guide 595
quarantine waste – airport and seaport amnesty bin waste, wash water waste from international vessels and from cleaning of heavy vehicles
recyclable materials – cardboard, plastic wrap, polystyrene, newspapers, magazines, phone books, boxes, cartons and packaging
sanitary waste Hazardous and dangerous waste may include:
all waste depending on the condition, environment and extent of personal exposure
asbestos biological products blood products chemicals electrical wiring glass hospital waste leaking containers medical waste needles and syringes oil and petrol
Non-conforming waste may include:
contamination hazardous or dangerous waste inferior quality and unacceptable waste streams
Contaminants may include: infestation mixing waste types rot or mould sunlight waterlogging
Other potential hazards and risks are those that may lead to:
damage to plant, vehicle or property harm to the environment, including soil and streams illness or injury to employees, contractors or the general public injuries resulting from manual handling and repetitive work
Hazards and risks may include:
broken glass burns clinical/cytotoxic waste (e.g. dressings and sharps) compaction equipment contamination corrosion dust fire fumes narrow driveways other vehicles and equipment overhanging signs projectiles spark-producing equipment weather
Companion Volume Implementation Guide 596
TLIU4001 Implement and monitor environmental protection policies and procedures
Implementation and monitoring of environmental protection policies and procedures may occur:
in a range of work environments by day or night
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites in the transport, warehousing,
distribution and/or storage industries Workplace procedures for dealing with hazardous events may include:
consultation counselling and disciplinary processes environmental information including incident and management
practices evacuation first aid hazardous substance containment inspection and housekeeping internal and external auditing maintenance including plant and equipment operational instruction purchasing risk assessment and control specific hazardous materials policies and procedures training and assessment
Environment may include: atmospheric indoor marine outdoor
Environmental protection requirements may be obtained from:
environmental hazard reports relevant legislation risk control procedures workplace personnel and management
Environmental hazards may include:
chemicals and detergents exhaust fumes gas noise oils and lubricants rubbish smoke wastes
Servicing requirements may be obtained from:
customer requests freight requirements workplace personnel works orders
Depending on workplace context, personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear
Companion Volume Implementation Guide 597
two-way radios Personnel in the work area may include:
contractors official representatives site visitors workplace personnel including supervisors and management
Support services can include:
load security/protection loading/unloading requirements receipt personnel special vehicle access/parking
Promotional activities may include:
advertising programs in-house newsletters open days press releases promotional briefings public relations activities publications seminars
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
applicable legislated safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
award, enterprise bargaining agreement, other industrial arrangements
codes of practice for environmental protection emergency procedures goods identification numbers and codes manifests, bar codes, goods and container identification manufacturer instructions concerning the use and servicing of
equipment safety data sheets (SDS)/material safety data sheets (MSDS) policies and procedures for entry and work in confined spaces quality assurance procedures regulations and policies concerning noise, waste
disposal/reprocessing, handling of dangerous goods/hazardous substances and other environmental protection issues
relevant legislation, regulations and related documentation standards and certification requirements supplier and/or client instructions work health and safety (WHS)/occupational health and safety
(OHS) and environmental protection regulations workplace housekeeping procedures and policies
Applicable regulations and legislation may include:
applicable legislated safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
Australian Dangerous Goods (ADG) Code
Companion Volume Implementation Guide 598
relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation
TLIU5006 Conduct environmental audits
Work may be undertaken: in various work environments in the warehousing, storage, transport and distribution industries
Customers may be: internal or external Operations may be conducted:
by day or night in all weather conditions
The workplace environment may involve:
large, medium and small workplaces single and multi-site location twenty-four-hour operation
Services, products, risks, work systems and requirements potentially vary:
in different sectors of the warehousing, storage, transport and distribution industries
Environmental audits may be conducted:
as part of enterprise or site-specific procedures
Audits may be conducted: alone or in conjunction with other staff from the enterprise or external contractors
Audits may involve: movement of processed materials, dangerous goods, hazardous substances, waste disposal, run-offs, etc.
Consultative processes may involve:
customers and suppliers employees, supervisors and managers industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional, maintenance or technical staff relevant environmental authorities and local government
departments representatives of other enterprises and organisations related to
the international transfer of freight Communications systems may involve:
electronic data interchange (EDI) email fax fixed or mobile telephone mail, forms and internal memos radio
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Documentation/records may include:
communications technology equipment and oral, aural or signed communications
conditions of service, legislation and industrial agreements including workplace agreements and awards
Companion Volume Implementation Guide 599
emergency procedures environmental codes of practice and regulations relevant to
workplace activities local government environmental protection policies and
guidelines manufacturer specifications and/or suppliers handling and
storage advice safety data sheets (SDS)/material safety data sheets (MSDS) operations manuals, job specifications and procedures and
induction documentation quality assurance plans, data and document control quality assurance standards and procedures regulations and codes of practice for the handling, storage and
transport of dangerous goods and hazardous substances, including the Australian Dangerous Goods (ADG) Code where applicable
relevant Australian Standards, criteria and certification requirements
relevant competency standards and training materials supplier and/or client instructions workplace operating procedures, instructions and policies
relevant to environmental protection Applicable procedures and codes may include:
Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances
equal opportunity, equal employment opportunity and affirmative action legislation
relevant Australian and international standards and certification requirements
relevant licence or permit requirements and associated regulations
relevant state/territory and local government environmental protection legislation and regulations
relevant state/territory WHS/OHS legislation relevant workers compensation legislation relevant workplace relations legislation
W: Equipment and Systems Operations
TLIW2017 Cut and join materials
Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions
Companion Volume Implementation Guide 600
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements
Companion Volume Implementation Guide 601
supplier and/or client instructions Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber - Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2018 Operate hand held air/power equipment for production processes
Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Timber may be: hardwood or softwood Air/power equipment may include:
chisels compressors drills glue guns grinders/sanders hot air guns nail guns planes saws socket drivers spray guns
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
barcode readers email/internet fax
Companion Volume Implementation Guide 602
oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Consultative processes may involve:
customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers and contractors union representatives workplace personnel
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber - Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2019 Apply surface coatings using a spray gun Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Spray guns may be: air or electrically powered Coatings may be: water or chemically soluble
Companion Volume Implementation Guide 603
Spray guns may be: hand held or automated Hazards in the work area may include exposure to:
chemicals and fumes dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves protective clothing respirators safety glasses safety headwear and footwear
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable)
Companion Volume Implementation Guide 604
standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2020 Undertake pallet repairs Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Pallets may be: of timber, metal or plastic construction Pallets may be determined: as non-repairable depending on cost, level of damage, time etc. Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves protective clothing respirators safety glasses safety headwear and footwear
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet
Companion Volume Implementation Guide 605
oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2021 Clean and inspect pallets Work may be conducted in a range of work environments by day or night
in a range of work environments by day or night
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Cleaning operations may be conducted:
by hand or machine involving detergents or solvents
Inspection may be: by eye or using testing equipment Workplace requirements for completing cleaning activities may include:
checking work areas to ensure they meet required workplace standards
completing and maintaining schedules and records
Companion Volume Implementation Guide 606
containing used cleaning agents and waste water in an appropriate manner
identifying maintenance requirements of any damaged equipment
sorting and appropriately storing recyclable materials for collection
tagging faulty equipment and notifying appropriate personnel of maintenance requirements of damaged or non-functioning equipment
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Consultative processes may involve:
contractors customers/clients industrial relations and WHS/OHS specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures
Companion Volume Implementation Guide 607
manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2022 Manufacture pallets using automated methods Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Timber may be: hardwood or softwood Major components of pallet machine may include:
boards cams control panel control switches conveyors hoppers nail bowls nail chucks stackers
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses
Companion Volume Implementation Guide 608
safety headwear and footwear two-way radios
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2023 Manufacture pallets using manual methods
Companion Volume Implementation Guide 609
Work may be conducted: in a range of work environments by day or night and may cover the full range of standard wooden designs manufactured in the workplace concerned
Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Equipment used may include:
assembly jig compressor or compressed air supply nail gun paint spray gun
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty racking faulty tools and equipment humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Personal protective equipment (PPE) may include:
gloves protective clothing respirators safety glasses safety headwear and footwear
Consultative processes may involve:
contractors customers/clients industrial relations and WHS/OHS specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
Companion Volume Implementation Guide 610
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2024 Dock boards using computer programmed machinery Work may be conducted: in a range of work environments by day or night Customers may be: internal or external Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions Personal protective equipment (PPE) may include:
gloves high visibility clothing safety glasses safety headwear and footwear two-way radios
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Companion Volume Implementation Guide 611
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW2025 Dock boards on mechanical feeds Work may be conducted: in a range of work environments by day or night Customers may be: internal or external
Companion Volume Implementation Guide 612
Workplaces may comprise: large, medium or small worksites Workplace environment may include:
movement of equipment, goods, products, materials and vehicular traffic
Timber may be: hardwood or softwood Equipment may include: single or multiple saw positions Personal protective equipment (PPE) may include:
gloves protective clothing respirators safety glasses safety headwear and footwear
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances debris on floor electrical equipment faulty equipment faulty racking humidity, air temperature, radiant heat noise, light, energy sources poorly stacked materials or finished pallets stationary and moving equipment, parts and materials
Consultative processes may involve:
contractors customers/clients industrial relations and work health and safety
(WHS)/occupational health and safety (OHS) specialists other professional or technical staff supervisors and managers suppliers union representatives workplace personnel
Communication in the work area may include:
barcode readers email fax internet oral, aural or signed communications phone
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established or standard procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement, other industrial arrangements
codes of practice including the Codes of Practice for Manual Handling and the Industry Safety Code
emergency procedures job specifications and workplace operating procedures manufacturer specifications for equipment/tools quality assurance standards for pallet manufacture
Companion Volume Implementation Guide 613
relevant Australian or international standards relevant regulations including the Australian Dangerous Goods
(ADG) Code safety data sheets (SDS)/material safety data sheets (MSDS)
(where applicable) standards and certification requirements supplier and/or client instructions
Applicable regulations and legislation may include:
ADG Code and regulations Australian Standards AS 2858 Timber – Softwood and AS 2082
Timber – Hardwood licence, patent or copyright arrangements relevant codes and regulations pertaining to pallet manufacture relevant state/territory environmental protection legislation relevant state/territory WHS/OHS legislation workers compensation regulations workplace relations regulations including equal opportunity,
equal employment opportunity and affirmative action legislation TLIW3006 Operate computerised mail and parcels sorting equipment Work may be conducted: by day or night
in a range of work environments Workplaces may comprise: large, medium or small worksites Operations may include: shift work Customers may be: internal or external Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians
Weighing devices may be: automated mechanical weighbridge
Work priorities may be communicated through:
announcements briefings noticeboards
Equipment may include: bar code sorter conveyor belts flat mail Optical Character Recognition (OCR) flat sorting machine kingfishers large letters sorting machine large parcels sorting machine letter scanner mail trays, tubs and bags multi-line OCR pallet jack/maverick powered lifters
Companion Volume Implementation Guide 614
scales scanners small parcels sorting machine strapping machine tipping belt unit load device (ULD) tipper ULDs and wheeled ULDs (WULDs) vertical sorting frame (VSF) and vertical sorting divisions (VSDs)
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement or other industrial arrangements
codes of practice, including Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures HAZCHEM chart/safety data sheets (SDS)/material safety data
sheets (MSDS) induction documentation international postcode directory job specifications and procedures label charts mail identification numbers, codes and labels Management Information System (MIS) Management Operating System (MOS) manifests, consignment notes, bar codes, mail and container
identification manufacturer specifications postal guide postcode book, national sort plan and state sort plan quality assurance procedures safety observation feedback program sorting system information including: supplier and or/client instructions
Companion Volume Implementation Guide 615
workplace policies, operating procedures and practices Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances,
equal opportunity, equal employment opportunity and affirmative action legislation
relevant codes and regulations pertaining to mail operations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workers compensation regulations workplace relations regulations
TLIW3007 Code and coordinate video-coding operations Work may be conducted: by day or night
in a range of work environments Workplaces may comprise: large, medium or small worksites Operations may include: shift work Customers may be: internal or external Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians
Weighing devices may be: automated mechanical weighbridge
Work priorities may be communicated through:
announcements briefings noticeboards
Equipment may include: computer hardware keyboard/mouse operator support devices (OSDs) supervisor's console video-coding desk
Personal protective equipment (PPE) may include:
gloves high visibility clothing safety footwear
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Depending on the type of organisation concerned and
company procedures enterprise procedures
Companion Volume Implementation Guide 616
the local terminology used, workplace procedures may include:
established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement or other industrial arrangements
codes of practice, including Codes of Practice for Manual Handling and the Industry Safety Code
competency standards and training materials emergency procedures HAZCHEM chart/safety data sheets (SDS)/material safety data
sheets (MSDS) induction documentation job specifications and procedures Management Information System (MIS) Management Operating System (MOS) manufacturer specifications performance assessment and analysis information quality assurance procedures safety observation feedback program supplier and or/client instructions workplace polices, operating procedures and practices
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
equal opportunity, equal employment opportunity and affirmative action legislation
relevant codes and regulations pertaining to mail operations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workers compensation regulations workplace relations regulations
TLIW3008 Carry out culler facer canceller operations Work may be conducted: by day or night
in a range of work environments Workplaces may comprise: large, medium or small worksites Operations may include: shift work Customers may be: internal or external Hazards may include: dust and vapours
hazardous or dangerous materials humidity, air temperature lighting conditions machinery/equipment moving parts noise vehicular traffic and pedestrians
Weighing devices may be: automated mechanical weighbridge
Companion Volume Implementation Guide 617
Work priorities may be communicated through:
announcements briefings noticeboards
Equipment may include: bag frames bag hoist bags bins chairs face up area frame gloves hand pallet trucks hand stamps and table kingfishers knife labels letter preparation lines (LPLs) needle stick holder (biological hazard container) out of course (OOC) stickers plastic and cardboard trays rakes reject baskets trolleys tub/tray holder ULD tippers unit load devices (ULDs) and wheeled ULDs (WULDs)
Personal protective equipment (PPE) may include:
gloves high visibility clothing protective clothing safety glasses safety headwear and footwear two-way radios
Communication in the work area may include:
electronic data interchange (EDI) email fax oral, aural or signed communications phone radio radio frequency systems
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
award, enterprise bargaining agreement or other industrial arrangements
CFC process information including: o codes of practice, including Codes of Practice for Manual
Handling and the Industry Safety Code o competency standards and training materials
Companion Volume Implementation Guide 618
o emergency procedures o HAZCHEM chart/safety data sheets (SDS)/material safety
data sheets (MSDS) o induction documentation o job specifications and procedures o label charts o machine operating manuals o machine specifications o machine specifications o mail and container identification o mail identification numbers, codes and labels o Management Information System (MIS) o Management Operating System (MOS) o manufacturer specifications o quality assurance procedures o safety observation feedback program o size gauges o supplier and or/client instructions o workplace policies, operating procedures and practices
Applicable regulations and legislation may include:
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances,
equal opportunity, equal employment opportunity and affirmative action legislation
relevant codes and regulations pertaining to mail operations relevant state/territory work health and safety
(WHS)/occupational health and safety (OHS) and environmental protection legislation
workers compensation regulations workplace relations regulations
X: Logistics TLIX0001 Determine tariff classification of goods Information on relevant aspects of classifying commodities for import and export of goods through customs may include:
content of Customs Tariff Act 1995 and various sections within the Act as they relate to classifying commodities for import and export of goods through customs
legal notes to the tariff and the context of each note and the application of this context to the classification of commodities for the import and export of goods through customs
principles of identification of goods for tariff classification purposes
reasons for Customs Tariff Act 1995 and for the imposition of duty on imported goods
Rules for the Interpretation of the Harmonized System and the Australian Customs Tariff Act 1995
schedules of the tariff and the sub-heading structures at various levels in order to arrive at correct classification and duty rates
Companion Volume Implementation Guide 619
Where identifying material for classification is not available, sample of goods may be in the form of:
photographs (still, video or electronically transmitted image) written description including technical drawings
Resources to classify goods include:
case law dictionaries Harmonized System Explanatory Notes (HSEN) precedents database trade or technical publications websites
Examples of previous related classifications include:
examples from texts and reference materials including World Customs Organisation precedents
precedents Client consultation may be required where:
characteristics of goods cannot be determined from available information or require clarification in relation to use, function, context (as a component of another item)
Assistance may include: advice from supervisor or manager, more experienced colleagues, customs brokers, training staff, technical experts
consulting technical experts in the industry, professional association or a training provider
using reference material within organisation, training providers, professional libraries, trade journals
New developments in classifying commodities may relate to changes in:
processes regulations software application systems work systems
Information on new developments in classifying commodities for the import and export of goods may be obtained from:
Australian Customs bulletins, journals, magazines, books continuous professional development programs external networks such as: staff in regulatory authorities internal networks such as: own work team, staff in other
departments, support staff, managers, training staff websites
Workplace procedures may include:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
other employees and supervisors personnel in relevant authorities and institutions
Documentation and records may include:
Customs and related legislation dictionaries extrinsic material (as defined in the Acts Interpretation Act) Harmonized System Explanatory Notes (HSEN) internal documentation machinery operations manuals,
Companion Volume Implementation Guide 620
manufacturer specifications for relevant equipment quality assurance procedures supplier and/or client instructions trade or technical publications workplace procedures and policies
TLIX0002 Initiating cargo border procedures Work may be conducted: by day or night
in a range of work environments Customers may be: external
internal Workplaces may comprise: large
medium small worksites
Work may be conducted in: controlled or open environments exposed conditions limited or restricted spaces
Cargo may include: consignments imported/exported by air freight consignments imported/exported by parcels post consignments imported/exported by sea freight goods and dangerous goods goods with specialist requirements, including temperature
controlled personal effects wildlife or wildlife products (living or non-living)
Hazards in the work area may include exposure to:
chemicals dangerous or hazardous substances movements of equipment, goods and materials
Consultative processes may involve:
industrial relations and work health and safety work health and safety (WHS)/occupational health and safety (OHS) specialists
management representatives other employees and supervisors other maintenance, professional or technical staff relevant authorities and institutions suppliers and clients union representatives
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone radio
Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures
Information/documents may include:
air waybill (AWB), bills of lading (B/L) or sea waybills certificates of marine insurance, other insurance certificates
Companion Volume Implementation Guide 621
certificates of origin cleanliness certificates commercial invoices dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) emergency procedures financial documentation goods identification numbers and codes handling instructions for cargo (especially for dangerous goods
or temperature controlled goods) manifests, barcodes, and container identification/serial numbers manufacturer specifications for equipment operations manuals, job specifications and induction
documentation other documents specific to goods, country of origin/destination packing declarations packing lists permits from regulatory bodies (Australian and international) quality assurance procedures relevant Australian and international standards, regulations and
codes of practice for the import/export of cargo, including handling and transporting dangerous goods and hazardous substances
relevant certification requirements relevant Customs and related legislation and procedures,
including those relating to biosecurity, environment and conservation
supplier and/or client instructions treatment certificates transportation and warehousing instructions workplace procedures and policies
TLIX0003 Conduct advanced border clearance functions New developments in border clearance operations may include:
processes regulations systems technology types and packaging of goods
Information on new developments in border clearance operations may be obtained from:
bulletins, journals, magazines, books external networks internal and external training programs internal networks such as: own team, staff in other departments,
support staff, managers, training staff internet websites
Adaptability to new skill and knowledge requirements required due to the development of new border clearance operations may include:
coaching in the workplace continuous professional development programs external training programs independent reading internal training programs networking with relevant internal and external contacts online learning
Companion Volume Implementation Guide 622
Workplace procedures may include:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
clients customs brokers customs technical experts other employees and supervisors
Documentation and records may include:
client instructions commercial invoices and packing lists Customs and related legislation Customs Notices dangerous goods declarations and safety data sheets
(SDS)/material safety data sheets (MSDS) industrial relations agreements or contracts internal documentation used for border clearance functions manifests, delivery notes, special clearances, consignment notes
and authorised weighbridge certificates manufacturer specifications for equipment operations manuals, job specifications and induction
documentation other legislation related to border clearance functions permits to import and/or export quality assurance procedures quarantine documentation shipping documentation workplace policies and procedures related to border clearance
New developments in border clearance operations may include:
processes regulations systems technology types and packaging of goods
TLIX0008 Comply with biosecurity border clearance Documentation may include:
Automatic Entry Processing for Commodities (AEPCOMM) requirements policy
industry/enterprise or other performance standards minimum documentary and import declaration requirements
policy non-commodity for containerised cargo clearance (NCCC)
requirements policy non-commodity information requirements policy workplace procedures
Appropriate personnel may include:
consultative committees department personnel industry technical experts managers/employers
Companion Volume Implementation Guide 623
mentors and workplace coaches representative government regulatory bodies team leaders/supervisors
Information on new developments in biosecurity border clearance operations may be obtained from:
Biosecurity Import Conditions (BICON) system Continued Biosecurity Competency (CBC) bulletins, journals, books external networks independent reading internal and external training programs online learning and other professional development programs relevant government department
Relevant requirements for consignment specific documentation may include:
government certification transport documentation commercial documentation documents issued and/or endorsed by the Department of
Agriculture and water resources non-commodity documentation other documents
TLIX4007 Implement and monitor integrated logistics support plans
Sources of information may include:
contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers
Integrated logistics support plans may include:
disposal facilities technical data training transitional plans
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Performance indicators may include:
costs milestones production resources scheduling timing
Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal
Companion Volume Implementation Guide 624
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
TLIX4008 Conduct integrated logistics support activities
Stakeholders may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Legislation may include: relevant federal, state/territory and local government legislation and regulations
Sources of information may include:
contractors databases duty statements legislation managers peers plans policies procedures publications reference material standards supervisors suppliers
Personnel may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers team members
Companion Volume Implementation Guide 625
Integrated logistics support activities may include:
data and information analysis data and information management data and information retrieval identification of data and information reporting research
Resources may include: financial information technology applications and tools infrastructure personnel time
Methodologies and procedures may include:
configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance systems engineering
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal
Records may include: databases files registers spreadsheets
TLIX4009 Apply integrated logistics support processes and procedures
Organisation may include: enterprises that work in integrated logistics support other government departments or instrumentalities that work
with materiel Resources may include: financial
information technology applications and tools infrastructure personnel time databases
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Integrated logistics support activities may include:
integrated logistics support administrative procedures integrated logistics support data collection and storage integrated logistics support data retrieval
Records may include: databases files
Companion Volume Implementation Guide 626
registers spreadsheets
TLIX4011 Conduct logistics support analysis activities
Stakeholders may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Legislation may include: relevant federal, state/territory and local government legislation and regulations
Sources of information may include:
contractors databases duty statements legislation managers peers plans policies procedures publications reference material standards supervisors suppliers
Personnel may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers team members
Logistics support analysis activities may include:
data and information analysis data and information management data and information retrieval identification of data and information
Companion Volume Implementation Guide 627
reporting research
Resources may include: financial information technology applications and tools infrastructure personnel time
Methodologies and procedures may include:
configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal
TLIX4016 Implement and monitor materiel sustainment plans
Sources of information may include:
contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers
Materiel sustainment plans may include:
disposal facilities finance obsolescence technical data training transitional plans
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Performance indicators may include:
costs milestones
Companion Volume Implementation Guide 628
production resources scheduling timing
Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
TLIX4017 Conduct materiel sustainment activities
Stakeholders may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Legislation may include: relevant federal, state/territory and local government legislation and regulations
Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Sources of information may include:
contractors databases duty statements legislation managers peers plans policies procedures
Companion Volume Implementation Guide 629
publications reference material standards supervisors suppliers
Materiel sustainment activities may include:
data and information analysis data and information management data and information retrieval identification of data and information reporting research
Personnel may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers team members
Resources may include: information technology applications and tools financial infrastructure personnel time
Methodologies and procedures may include:
configuration management life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering
Compliance requirements may include:
authority delegations environmental legislative regulatory organisational policy
Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal
Materiel sustainment records may include:
databases files finance systems logistics information technology systems logistics systems registers spreadsheets technical data systems
Companion Volume Implementation Guide 630
TLIX4018 Apply materiel sustainment processes and procedures
Organisation may include: enterprises that work in materiel sustainment other government departments or instrumentalities that work
with materiel Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Materiel sustainment activities may include:
administrative procedures data collection and storage data retrieval
Resources may include: financial information technology applications and tools infrastructure personnel time transport
Materiel sustainment records may include:
databases files finance systems logistics information technology systems logistics systems registers spreadsheets technical data systems
TLIX4022 Implement and monitor configuration management plans
Sources of information may include:
contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers
Configuration management plans may include:
disposal facilities technical data
Companion Volume Implementation Guide 631
training transitional plans
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Performance indicators may include:
costs milestones production resources scheduling timing
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
TLIX4023 Conduct configuration management activities
Stakeholders may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Legislation may include: relevant federal, state/territory and local government legislation and regulations
Configuration management activities may include:
data and information analysis data and information management data and information retrieval identification of data and information reporting research
Sources of information may include:
contractors databases duty statements legislation managers
Companion Volume Implementation Guide 632
peers plans policies procedures publications reference material standards supervisors suppliers
Personnel may include: capability manager contractors customers project managers regulators subordinates supervisors suppliers team members
Resources may include: contractual financial information technology applications and tools infrastructure personnel time
Methodologies and procedures may include:
configuration management costing analysis life cycle costing logistics support analysis maintenance requirement determination procurement reliability centred maintenance reliability, availability and maintainability systems engineering
Compliance requirements may include:
authority delegations environmental legislative organisational policy regulatory
Life cycle may include: whole of a particular item/system/process, from identification of a capability need to capability disposal
Configuration management records may include:
databases files information technology systems registers spreadsheets
TLIX4024 Apply configuration management processes and procedures
Organisation may include: enterprises that work in configuration management
Companion Volume Implementation Guide 633
other government departments or instrumentalities that work with materiel
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Configuration management activities may include:
configuration management administrative procedures configuration management data collection and storage configuration management data retrieval
Resources may include: financial information technology applications and tools infrastructure personnel time
Configuration management records may include:
databases files registers spreadsheets
TLIX4026 Apply codification and cataloguing processes and procedures
Organisation may include: enterprises that require codification and cataloguing other government departments or instrumentalities that work
with materiel Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Codification information and data may include:
liaison manufacturer information physical descriptions technical drawings technical specifications
Cataloguing activities may include:
administrative procedures data management data collection and storage data retrieval liaison
Codification and cataloguing records may include:
databases files registers spreadsheets
TLIX4027 Assess maintenance spares and manage repairable items
Spares assessment and supply information systems may be:
developed within the organisation manual or computer-based proprietary systems purchased by the organisation
Suitable substitute parts may be identified from:
drawings, standards and specifications in the case of piece parts and materials
manufacturer catalogues and specifications in the case of complete components (items of products)
modification data
Companion Volume Implementation Guide 634
Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis organisational instructions and standards
Repairable items may include:
electrical system components electronic systems components engines and engine components hydraulic, pneumatic and fuel components instrument system components items of role equipment items of safety equipment mechanical components removable structural components
Investigation or additional maintenance requirements may include:
compliance with directives or special technical instructions incident investigation modifications service bulletin compliance service difficulty (defect) report investigation warranty claims
ILS records may include: baselines for reliability, availability and maintainability failure modes, effects and criticality analysis costing analysis life cycle costing data logistics support analysis plans logistics support analysis record data
TLIX4028 Apply knowledge of logistics
Logistics may include: logistics support to capability logistics support to operations and logistics systems
Organisation may include: enterprises that work in logistics other government departments or instrumentalities that require
logistics support Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
TLIX4029 Apply knowledge of integrated logistics support Organisation may include: enterprises that work in materiel logistics
other government departments or instrumentalities that work with materiel
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of capability managers
Organisational policy and procedures may include:
Australian Standards international standards
Companion Volume Implementation Guide 635
organisational instructions and standards TLIX4030 Apply knowledge of materiel sustainment Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Organisation may include: enterprises that work in materiel logistics other government departments or instrumentalities that work
with materiel Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft
etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of the capability managers
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
TLIX4031 Apply knowledge of configuration management Organisation may include: enterprises that work in materiel logistics
other government departments or instrumentalities that work with materiel
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of the capability managers
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
TLIX4032 Apply knowledge of technical regulatory framework Technical regulatory framework may include compliance in:
environment safety suitability
Organisation may include: enterprises that work in materiel logistics other government departments or instrumentalities that work
with materiel
Companion Volume Implementation Guide 636
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Materiel logistics is: the life cycle management of materiel to achieve the stated objectives of the capability managers
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
TLIX4033 Apply technical regulatory framework compliance management systems Technical regulatory framework compliance requirements:
may include those authorised by the relevant technical regulatory framework and contained in implementation directions from internal authorities
will be based on: o codes of practice o environmental, sustainability policies and legislation o internal policies o organisational policy and procedures o operating procedures o standards
Technical regulatory framework components may include:
configuration management design and design approval engineering including engineering change integrated logistics support logistics materiel sustainment procurement quality
Resources may include: access to appropriate technical expertise communication systems facilities financial human resources information technology capabilities and systems infrastructure time transport
Specified information may include:
plans project plans standing instructions operating procedures work flow charts work instructions work procedures
Breaches may include: penalties, which may include sanctions, suspension, loss of formal recognition or accreditation, and court determination in relation to criminal or civil cases
Companion Volume Implementation Guide 637
Public Service Act relevant civil legislation and regulations relevant commercial legislation and regulations
Responsible authority/stakeholder may include:
compliance management team (where relevant) compliance specialists at the operational level legal and business advisors and consultants with expertise in
compliance management project sponsors representatives of professional associations and institutes
relevant to the organisation's operations and sphere of business senior management team technical regulatory authorities
TLIX4034 Apply technical risk management systems and techniques Risks may include: actual
likely/probable perceived potential sources of technical risk and associated documents may include:
o design change o Engineering Management Plan o Risk Management Plan o appropriate standards
Delegated technical/engineering authority may include authority:
appointed in accordance with the relevant technical regulatory framework
subject to frequent change in a multi-disciplinary environment under limited guidance and supervision within agreed authorisation and limits within established organisational framework, procedures and
routines Risk analysis methods, techniques and tools may include:
assisting in qualitative and/or quantitative risk analysis, such as schedule simulation, decision analysis, contingency planning and alternative strategy development
using personal experience and/or subject matter experts using specialist risk analysis tools to assist in the decision-making
process Organisational plans may include:
engineer management plans risk management plans
Others may include: executive authorities higher project authorities other stakeholders project specialists or personnel regulatory authorities team members
Opportunities may include: better means of achieving a result changes in the regulatory framework or broader environment
that offer scope for rescheduling activities to better effect efficiencies or methods to work more effectively, such as ways of
shortening an activity environmental load minimisation and waste minimisation
Companion Volume Implementation Guide 638
improvements to technical integrity risk mitigation
Review may include: changes to technical regulatory authority technical integrity of organisation's materiel
Data and information may include:
financial data list of potential risk events (risk register/log) logistics data, including environmental, sustainability issues organisational files and records risk analysis and reappraisal risk diaries, incident logs, occurrence reports and other such
documentation risk management lessons learned risk management plan technical data
TLIX4035 Maintain technical data and information Data and technical information management system may include:
allocating access/security status capturing structural and contextual metadata classifying and indexing items computer-based, paper-based, microfiche and manual systems generating and allocating unique identifiers to data items identifying and recording disposal status items identifying technical data and information creators links between technical data and information items locating and tracking items naming/titling items negotiating transfer of custody or ownership recording the use history of items
Workplace requirements may include:
arrangements for disposal and archiving of technical data and information
identifying disposal and/or archiving criteria numbering system or naming conventions for technical data and
information timeframe for processing
Security and access requirements may include:
intellectual property restrictions protection of privacy security restrictions trade secrets or commercial in confidence information
Monitoring technical data and information which is of direct interest to the business unit may include:
audit trail or log of users and activity in systems compliance with access rules compliance with disposal procedures correct use of spelling, spacing and numbering data integrity disparity, sentencing difficulties or gaps in retention and disposal
coverage disputes arising from matters, particularly access questions failures in tracking or increases in lost items input of metadata requirements legal precedents requiring changes to system/s records of authorisation of destruction
Companion Volume Implementation Guide 639
reliability of optical character recognition techniques retention of records scanned clarity of images security space shortages storage standards maintenance volumes of actions or accumulations of records above or below
anticipated levels Authorised systems may include:
applicable industry and international standards authorised data technical information management frameworks
and systems engineering management plans (including technical data
management plans and configuration management plans) relevant organisational instructions relevant technical regulatory framework
Reports may include: ad hoc reports part of a management solution for another support/operational
function regular records management reports specific reports such as:
o defect trends o design support network reviews o engineering delegations o engineering design o engineering instructions and standards o maintenance data o maintenance instructions o system management reports
Format and style of reports may be:
computer-generated formal informal manual
TLIX4036 Analyse, advise on and carry out integrated border clearance transactions Information on relevant aspects of border clearance transactions may include:
functions and responsibilities of a customs broker internal and external review practices available to analyse and
review issues and problems arising within border clearance transactions
processes and practices for advising clients on issues and related solutions arising during an assessment of border clearance transactions
role and authority of customs, the appropriate regulatory authority responsible for biosecurity, and other regulatory bodies and how they fit into the structure of government and customs broking practices
Aspects of border clearance transactions that will need to be examined and analysed to establish any
dispute resolution free trade and other preferential tariff agreements GST requirements import prohibitions and restrictions infringement notices and penalties
Companion Volume Implementation Guide 640
interactive effects and problems may include:
permit requirements tariff classification requirements valuation
Aspects of transaction that may be considered in the consideration of interactive effects and issues can include:
client requirements compliance with all legislation and permit requirements cost effectiveness risk assessment (to nominee and corporate brokerage,
regulatory authorities and client) source/s of information timeliness
New developments in border clearance requirements and operations may relate to:
goods legislation policy and guidelines processes systems technology
Information on new developments in border clearance requirements and operations may be obtained from:
external networks such as staff in various regulatory authorities, airline, shipping, road transport and storage; personnel, staff in bond stores and other customs broking firms, etc.
internal and external training programs internal networks such as own operations team, staff in other
departments, support staff, managers, training staff, etc. internet websites official booklets, bulletins, journals, magazines, books, etc.
Ways of learning skills and knowledge required for new developments in border clearance requirements and operations may include:
coaching in the workplace external training programs internal training programs networking with relevant internal and external contacts online learning reading independently
Workplace procedures may include:
company procedures enterprise procedures established procedures organisational procedures operating procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
clients management representatives other employees and supervisors other relevant government departments, authorities and
institutions relevant authorities and institutions
Documentation and records may include:
Australian Taxation Office (ATO) legislative requirements client instructions information from relevant websites
Companion Volume Implementation Guide 641
internal documentation used for border clearance transactions manufacturer specifications for equipment required when
conducting analysis operations manuals, job specifications and induction
documentation other legislative requirements and publications pertaining to
border clearance functions relevant Customs and related legislation relevant sections of Australian Customs and Border Protection
publications workplace procedures and policies
Applicable legislation and regulations may include:
Customs Act 1901and related legislation export/import/quarantine/bond requirements privacy legislation taxation legislation other government and legislative requirements pertaining to
border clearance TLIX5003 Develop and review integrated logistics support plans Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis principles and processes organisational instructions and standards
Sources of information may include:
conceptual documents contractors customers legislation, including environmental, sustainability requirements managers peers plans policies publications reference material standards supervisors suppliers
Standards and legislation may include:
Australian Standards international standards organisational instructions and standards regulations related to such matters as export and import
licensing, taxes and duties relevant federal, state/territory and local government legislation
and regulations including certification requirements Costing may include: labour
life cycle costs money outlay of expenditure resources time
Stakeholders may include: capability manager
Companion Volume Implementation Guide 642
contractors customers project managers regulatory authorities subordinates supervisors regulators suppliers team members
Integrated logistics support plans may include:
disposal facilities technical data training transitional plans
Promulgated may include: authorised documented endorsed issued published
TLIX5004 Develop integrated logistics support processes and procedures Stakeholders may include: capability manager
contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedure may include:
Australian Standards international standards organisational instructions and standards
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and certification requirements
Logistics support analysis is:
the process for identifying and analysing the functional supportability requirements consistent with the goals of the integrated logistic support program. Logistic support analysis also describes the process for coordinated development of logistics related task data, and the processing of that data to
Companion Volume Implementation Guide 643
define logistics resource requirements. Logistic support analysis defines analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)
Costing may include: labour life cycle costs money outlay of expenditure resources time
Promulgated may include: authorised documented endorsed issued published
TLIX5005 Manage integrated logistics support operations Sources of information may include:
conceptual documents contractors legislation managers peers plans policies publications reference material standards supervisors suppliers
Organisational policy and procedures may include:
Australian Standards international standards logistical support analysis organisational instructions and standards
Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Companion Volume Implementation Guide 644
Key performance indicators may include:
costs milestones production resources scheduling timings
Costing may include: labour life cycle costs money outlay of expenditure resources time
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and certification requirements
Promulgated may include: authorised documented endorsed issued published
TLIX5006 Manage verification and validation Sources of information may include:
contractors legislation managers peers plans policies publications reference material standards supervisors suppliers
Verification and validation are:
generic terms for the complete range of checks that are performed on a system in order to increase confidence that the system is suitable for its intended purpose, it includes: o performance tests o reliability tests o rigorous set of functional tests
Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis organisational instructions and standards
Stakeholders may include: capability manager contractors customers project managers regulators
Companion Volume Implementation Guide 645
regulatory authorities subordinates supervisors suppliers team members
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including certification requirements
TLIX5010 Provide specialist integrated logistics support advice Advice may be: ad hoc
by request formal or informal verbal or written and may include advice relating to: acquisitions disposal environmental, sustainability issues inspections in-service support policy implementation staff processes technical manual development trials and interoperability transitional planning transport
Ethical and practical guidelines must:
comply with professional codes of practice (as applicable)
Resources may include: financial information technology applications and tools infrastructure personnel time
TLIX5012 Develop and review materiel sustainment plans Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Companion Volume Implementation Guide 646
Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis principles and processes organisational instructions and standards
Sources of information may include:
conceptual documents contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers
Standards and legislation may include:
Australian Standards international standards organisational instructions and standards regulations related to such matters as export and import
licensing, taxes and duties relevant federal, state/territory and local government legislation
and regulations including environmental, sustainability and certification requirements
Costing may include: labour life cycle costs money outlay of expenditure resources time
Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Materiel sustainment plans may include:
annual support plans disposal facilities in-service support plans system level sustainment plans technical data through life support plans training
Companion Volume Implementation Guide 647
transitional plans Promulgated may include: authorised
documented endorsed issued published
TLIX5013 Develop materiel sustainment processes and procedures Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedure may include:
Australian Standards international standards logistical support analysis organisational instructions and standards
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including certification requirements
Costing may include: labour life cycle costs money outlay of expenditure resources time
Promulgated may include: authorised documented endorsed issued
Companion Volume Implementation Guide 648
published TLIX5014 Manage materiel sustainment operations Sources of information may include:
conceptual documents contractors legislation managers peers plans policies publications reference material standards supervisors suppliers
Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis organisational instructions and standards through life support
Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Logistics support analysis is:
the process for identifying and analysing the functional supportability requirements consistent with the goals of the integrated logistic support program. Logistics support analysis also describes the process for the coordinated development of logistics related task data, and the processing of that data to define logistics resource requirements. Logistics support analysis
Companion Volume Implementation Guide 649
defines the analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)
Key performance indicators may include:
costs milestones production resources scheduling timings
Costing may include: labour life cycle costs money outlay of expenditure resources time
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including certification requirements
Promulgated may include: authorised documented endorsed issued published
TLIX5015 Establish supply chains Supply chain may include: cash flow
entire cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, freight, distribution
use of open and international supply chain management standards
Organisational policy and procedures may include:
Australian Standards international standards logistics support analysis principles and processes organisational instructions and standards
Data may include: electronic catalogues electronic data interchange (EDI) inventory data logistics databases product shipment data real-time warehouse inventory status
Technology requirements may include:
information technology to smooth the flow of data radio frequency identification (RFID), barcoding and scanning
technology wireless application protocol (WAP) to allow personnel to access
logistics databases via handheld or palm-sized devices TLIX5019 Provide specialist materiel sustainment advice Advice may be: ad hoc
Companion Volume Implementation Guide 650
by request formal or informal verbal or written and may include advice relating to:
o acquisitions o disposal o environmental, sustainability issues o in-service support o inspections o policy implementation o staff processes o technical manual development o trials and interoperability o transitional planning o transport
Materiel sustainment may include:
the management and provision of products and services needed to meet the preparedness and performance requirements of a materiel system from the time of acceptance into operational service until disposal at minimised life cycle cost. Material sustainment may also be referred to as asset management and includes components of: sustainment management, engineering support, maintenance support, supply support and planning for disposal and/or carrying out end of life tasks
Ethical and practical guidelines must:
comply with professional codes of practice (as applicable)
Resources may include: financial information technology applications and tools infrastructure personnel time
TLIX5020 Develop and review configuration management plans Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Sources of information may include:
conceptual documents contractors customers legislation managers peers plans policies publications reference material standards supervisors suppliers
Standards and legislation may include:
Australian Standards international standards
Companion Volume Implementation Guide 651
organisational instructions and standards regulations related to such matters as export and import
licensing, taxes and duties relevant federal, state/territory and local government legislation
and regulations including certification requirements Resource requirements may include:
financial information technology applications and tools infrastructure personnel time transport
Stakeholders may include: capability manager contractors customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Configuration management plans may include:
delegations instructions manuals processes
Promulgated include: authorised documented endorsed issued published
TLIX5021 Manage configuration management processes Sources of information may include:
contractors conceptual documents legislation managers peers plans policies publications reference material standards supervisors suppliers
Organisational policy and procedures may include:
Australian Standards international standards logistical support analysis organisational instructions and standards
Stakeholders may include: capability managers contractors
Companion Volume Implementation Guide 652
customers project managers regulators regulatory authorities subordinates supervisors suppliers team members
Key performance indicators may include:
costs milestones production resources timings scheduling
Resource processes may include:
financial information technology applications and tools infrastructure personnel transport
Legislative requirements may include:
regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including certification requirements
Promulgated may include: authorised documented endorsed issued published
TLIX5025 Provide specialist configuration management advice Advice may be: ad hoc
by request formal or informal verbal or written and may include advice relating to:
o acquisitions o disposal o environmental, sustainability issues o in-service support o inspections o policy implementation o staff processes o technical manual development o trials and interoperability o transitional planning o transport
Ethical and practical guidelines must:
comply with professional codes of practice (as applicable)
Resources may include: financial information technology applications and tools
Companion Volume Implementation Guide 653
infrastructure personnel time
TLIX5036 Manage and monitor technical data and information systems
Technical data and information may be:
as specified and defined in the technical regulatory framework included either explicitly or implicitly in the established system
framework Approved system framework:
is established by an approved authority and issued as the basis of all technical data and information management
contains: o high level accountability and functional responsibilities o high level control/management requirements and protocols o key aspects of technical regulatory framework o outline of the structuring rules for repositories, cataloguing
systems, security access systems, processes and software o protocols on functionality, maintainability and growth o technical context o technologies/standards
Rules may include: allocating access/security status capturing structural and contextual metadata classifying and indexing items generating and allocating unique identifiers to data items identifying and recording disposal status items identifying technical data and information creators links between technical data and information items locating and tracking items naming/titling items negotiating transfer of custody or ownership recording the use of history of items
Measurable performance indicators may include:
those developed for specific tasks those incorporated in the data management system performance indicators that relate to:
o disposal (percentage of data, unsentenced data, overdue for disposal action, functions/data not covered by disposal schedules)
o parameters for tracking of technical data and information o retrieval and access (security and access rules, response to
request time limits, service levels for requests) Data management responsibilities may include:
established systems framework organisation's responsibility and accountability analysis system's rules, standards and procedures
Identified and documented may include:
established systems framework organisation's responsibility and accountability analysis system's rules, standards and procedures
Means of surveillance may include:
examination of results (technical data and information) form/s of reporting real-time observation (security of process) statistical reports
Companion Volume Implementation Guide 654
selected snapshots of the system Appropriate authority may include:
chief executive officer delegated individual external public authority nominated senior management representative senior management team technical/engineering authority
Monitoring may include: number of systems single data management system
Variation may include: increases or decreases in the use of particular technologies/standards
variations from the data management system's performance or capacity
variations within the agreed limit but which are consistent Reports may include: technical data and information capture
technical data and information compliance technical data and information creation technical data and information maintenance technical data and information use
Problems and changes may include:
changes in administrative changes to functions/activities changes to organisational structures legislative or technical regulatory changes technological change and implementation
Systemic may include: current technical data management systems technical systems (which generate technical data and
information) storage facilities systems systemic changes which may include:
o amendment to the classification system o bulk movement of technical data and information to control o migration of systems o new classification and control language o new disposal classes or retention periods o new organisational or business unit functions
Revisions may include: access rules and procedures classification and indexing schemes disposal schedules storage projections and requirements technical data and information specifications
Recommendations for system amendments may include:
changes to/enforcement of procedures counselling of non-conforming individuals/business units disciplinary action
TLIX5037 Plan logistics support for deployed operations Limitations and constraints may include:
access to ports, loading areas, lifting equipment access to resupply of fuel, water, food quarantine restriction restrictions imposed by management restrictions on movement
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the requirement to maintain a reserve of capacity or capability Critical facts and assumptions may include:
availability of local resources composition of own resources distance load capability of roads location and condition of key equipment turnaround time
Operating environment may include:
availability of local resources movement corridors and routes the location and capability of handling equipment the terrain and climate
Operational factors may include:
any arrangements for the provision of supplies and services availability of local resources effects of terrain and climatic conditions on personnel and
material expected losses and delays within the logistic network and
distribution system through adverse weather, fire or other hazards
mission essential equipment operational period predicted need to relocate stocks during deployment predicted usage rates repair policy, including preventive maintenance requirements for
material in stock service level required at each line of stockholding
Logistic factors may include:
availability of lifting/loading equipment and trained workforce required to provide supply support to the stock
availability of suitable areas, infrastructure and facilities engineering effort necessary to enhance the logistic network and
provide for storage facilities movement lead time between the home location and operating
area planned frequency of replenishment potential variability of usage rates probability of delays in either procurement or delivery transport lift capacities available
TLIX5038 Organise the deployment and delivery of logistics support Technical and functional siting considerations may include:
access cover and concealment drainage facilities and infrastructure hard-standing size terrain
Logistic element may include:
catering health maintenance supply transport
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TLIX5039 Plan and conduct road convoy Route reconnaissance may be conducted by:
by using local knowledge inspection by air recon over an area inspection by surface transport using maps, charts, aerial photographs
Vehicle discipline may include:
distance between vehicles modes of communication noise speed use of controls use of light vehicle movement
TLIX5040 Manage contracted support services
Contract obligations may include:
maintain an open line of communication provide a safe workplace provide access to the workplace provide appropriate facilities supply adequate resources to undertake work
Risks to the contract may include:
contractor inability to meet agreements end user or buyer inability to meet obligations limited number of suppliers time limitations or constraints
Contract supervision strategy may include:
administrative support arrangements control arrangements implementation strategy and arrangement for ongoing
management and communication outline of key objectives or mission performance monitoring arrangements summary of the current situation
Performance of the contractor is monitored may include:
file management - audit trail meeting records and follow-ups ongoing review of deliverables regular meetings stakeholder surveys on performance tracking milestones
Contract supervision strategy may include:
action on contract variation action on under performance action on workplace grievances communication strategy limits of authority strategies for continuous improvement
Contract variation to agreements may include:
change of scope dissolution of contracts negotiation of new terms and conditions verbal variations, confirmed in writing
TLIX5041 Organise supply support on deployment Local procurement may include:
the manufacture of items
Companion Volume Implementation Guide 657
the purchase of standard, readily available, commercial items or services
Deployment input to central procurement may include:
earmarks equipment pools operating stock reserve stock stockholding levels usage rates
Arrangements for the distribution and delivery of stock may include:
aerial delivery points caching direct delivery distribution points dumping exchange points unit collection
Functional components of a warehouse may include:
administration issues area receipt area stock storage area
Consideration for siting may include:
access cover and concealment drainage facilities and infrastructure hard-standing security size terrain
The principles of warehousing may include:
effective stock control measures efficient use of space logical workflow (one direction) management of information maximise the labour force maximum use of available capacity minimal internal movement minimal stock handling minimise the time to effect transactions safety and security
Stock location methods may include:
checkerboard method matrix method row and module method
Storage principles may include:
maintenance requirements density height stock characteristics transaction rate standard and non-standard items stock classification: oversized stock
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palletised stock shelf stock bin stock draw stock hazardous stock sensitive stock
Material handling equipment may include:
fork lift pallet jack
TLIX5042 Organise road transport operations The considerations when planning vehicle movement and tasking may include:
climate driver availability handling of loads loads to be carried, including compatibility issues in regard to
dangerous goods and/or ammunitions method of movement method of operation road network route route capacity support vehicles tactical situation terrain time use of vehicle capacity vehicle availability vehicle types
Route information may include:
assembly areas, including laying up points and turnaround areas bridges, fords, waterways, tunnels and culverts critical points driving time and condition between points harbour and staging areas likely effect of weather conditions en route likely long halt locations and reporting points obstacles other potential routes road width and capacity state of repair or construction en route
TLIX5043 Conduct maintenance on deployed operations Maintenance effort may include:
calibration classification rebuilding recovery repair salvage servicing technical inspection testing
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Maintenance technical policy and procedure may include:
engineering instructions maintenance advisory bulletins maintenance doctrine maintenance plans operating procedures technical regulations
Maintenance planning tools may include:
logistic information systems maintenance information systems: back-loading backlog cross-loading current availability scheduling workflow
The considerations of production/maintenance planning may include:
capability capacity duration of repair work location of the equipment parent unit activity priority of the equipment repair policy
Enabling components of maintenance support may include:
competent and qualified tradespeople facilities and support equipment, including recovery equipment repair parts repair pools technical data and documentation time tools and test equipment
Repair/recovery support may include:
back loading of material establishment of equipment collection point forward recovery of material forward repair of material
Repair parts may include: all essential elements, materials, components, assemblies or sub-assemblies of an end item of equipment required for the maintenance or repair of equipment
TLIX5044 Organise health support operations Health support may include:
dental care environmental health support evacuation (forward retrieval) medical imaging nursing care pathology primary health care psych support resuscitation surgical care triage
Health elements may include:
aeromedical evacuation team dental team
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environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psych support team rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team
Preparedness of health element personnel may include:
competent in generic organisational skills competent in health care skills familiar and confident with health element equipment and
operating environment fit and healthy have an authorised Red Cross card and armband have appropriate credentials for position
Health support policy and procedure may include:
health doctrine health instructions health policy directives operating procedures
The principles of health support may include:
conformity continuity control flexibility mobility prevention proximity
Evacuation planning factors may include:
airspace command and control availability and capability of evacuation assets capacity, location and type of supporting health facilities casualty exchange points along the evacuation chain casualty/patient estimates communication plan level of expertise of health care personnel protection afforded to health personnel, casualties, health units,
evacuation assets Evacuation assets may include:
air/sea support ambulance medical equipment pharmaceutical stores trained and competent personnel vehicle adapted for casualty transport
Processes and procedures may include:
check points/rendezvous points/way points forward positioning of evacuation assets
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in-vehicle communications navigation aids pre-departure briefing route clearances standard operation procedures tasking information sheet use of casualty exchange points
Evacuation support may include:
casualty retrieval casualty transport compilation of evacuation records en route care handover management of casualty property and effects on-site care
Reception and despatch may include:
handover of the casualty to other evacuation modes liaison with the mode of evacuation movement to and from the despatch point via ambulance transfer to the other evacuation mode
Other evacuation modes may include:
boat/ship fixed wing aircraft rotary wing aircraft
Patient tracking may include:
identification issuing notifications maintaining a record of these occurrences providing updates reporting epidemiological morbidity data reporting on admission reporting on discharge
Health record may include: health reports and returns health treatment statistics medical records patient administrative information
Health logistics may include:
blood general logistic support (supply, transport, waste) health support services (maintenance, catering) mortuary affairs pharmaceuticals
Health related reports and returns may include:
casualty notification epidemiological morbidity data incident report patient holding situation report stock holdings
TLIX5045 Manage and monitor catering on deployed operations Catering support requirements may include:
condiment boxes direct to dinner meals individually packed meals preparation of fresh rations provision of field catering facilities
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satellite kitchens semi-permanent kitchens temporary kitchens
Catering support planning tools may include:
feeding matrix ration plan staff roster
Catering support equipment may include:
eating utensils firefighting equipment food storage racking garbage bins gas cylinders kitchen washing-up facilities lifting devices mobile kitchen polyurethane (POL) drums and containers pots, pans and cooking utensils power generators refrigerators storage racks tentage and flooring water heating units water storage drums and containers
Catering facilities may include:
components of field kitchens may include: o kitchen area o messing area o kitchen washing-up facilities and pots, pans and utensil
storage racks o eating utensil wash-up area o refrigeration o hot water facilities o food storage area with racking o garbage area o POL storage area o gas storage area o chemical storage area o firefighting equipment area o preparation area o hand-washing area o water storage for kitchen and messing area o identified drop-off and pick-up area o generators and field power distribution system o sullage disposal system
satellite kitchens semi-permanent kitchens temporary kitchens
Resources required to meet food safety requirements may include:
food safety program for the work area which identifies critical control points, control measures and corrective action
personal protective clothing and equipment as required quality policy, system and procedures
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reporting and monitoring systems review/audit arrangements work area or system in which quality and food safety practices
and procedures are to be monitored Food safety programs may include:
a written document that specifies how a business will control all food safety hazards that may be reasonably expected to occur in all food handling operations of the food business
food safety requirements may be specified in general operating procedures
related procedures must comply with legal requirements of the Food Safety Standards and must be communicated to all food handlers
Corrective action may include:
immediate actions to correct or control the non-conformance by the employment of risk management strategies for food
preventative actions to stop the non-conformance from occurring again, for example:
amending operating procedures/work instructions checking and repairing equipment retraining staff
Catering team may include: catering supervisors cooks food service assistants stewards
Organisational policies and procedures may include:
codes of practice doctrine instructions operating manuals orders relevant Australian Standards relevant Commonwealth Acts operating procedures
Opportunities to reduce waste may include:
rotating and documenting stock accurately storing food correctly and securely use recyclable products using reusable by-products of food preparation
Cost control procedures may include:
following recipes accurately ordering suitable quantities of stock portion control
Storage of food may include:
dry goods storage refrigeration utensil storage
Waste may include: dry waste grey water waste wet waste
TLIX5046 Carry out standard customs clearance practices Information on relevant aspects of customs
business continuity plan procedures Customs Act 1901, regulations and current amendments Customs publications, policy and procedures
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clearance practices may include:
Non-tariff controls may include:
import licensing quota
New developments in customs clearance operations may include:
processes regulations systems technology types and packaging of goods
Information on new developments in customs clearance operations may be obtained from:
bulletins, journals, magazines, books external networks internal and external training programs internet websites such as Australian Customs and Border
Protection Service Ways of learning skills and knowledge required for new developments in border clearance operations may include:
independent reading online learning seminars and webinars
Depending on the organisation concerned, workplace procedures may be called:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone
Consultative processes may involve:
agents clients management representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
client instructions Customs and related legislation Customs Notices internal documentation used for customs clearance functions manifests, delivery notes, consignment notes and special
clearances manufacturer specifications for equipment other regulatory requirements pertaining to customs clearance
functions quality assurance procedures
TLIX5047 Determine customs value Information on the determination of relevant
Customs Act 1901 and Customs Regulations
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aspects of customs valuations may include:
principles, theories and history of the Australian valuation system including the World Trade Organization (WTO) Customs Valuation Agreement, and Customs and related legislation
transaction value including: o adjusted price o arm’s length transactions o contract of sale o import sales transaction o price o price related costs o rebates
Alternate valuation methods may include:
computed value method deductive goods method fall back method identical goods valuation similar goods valuation
Adjusted price may include: Australian inland freight and insurance deductible administrative costs deductible financing costs overseas freight and insurance post importation costs
Price related costs may include:
foreign inland freight and foreign inland insurance packing costs production assist costs proceeds of resale
Valuation advice means: completing and lodging an application for valuation advice with the regulator
Verification may include: customs brokers other colleagues within the enterprise
New developments in customs valuation practices including changes in:
case law legislation processes and policies regulations
Information on new developments in customs valuation practices may be obtained from:
bulletins, journals, magazines, books external networks such as professional bodies and staff in
various regulatory authorities internal and external training programs internal networks such as own operational team, staff in other
departments, support staff, managers, training staff internet websites
Ways of learning skills and knowledge required for new developments in customs valuation practices may include:
coaching in the workplace independent reading networking with relevant internal and external contacts online learning
Workplace procedures may include:
quality procedures
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Communication in the work area may include:
electronic data interchange (EDI) email fax internet oral, aural or signed communications phone
Consultative processes may involve:
management other employees and supervisors relevant authorities and institutions
Documentation and records may include:
client instructions Customs Act 1901and related legislation internal documentation used for customs valuation software application system user manuals workplace procedures and policies WTO Customs Valuation Agreement
TLIX5048 Determine import/export prohibitions /restrictions Restricted/prohibited goods/commodities subject to biosecurity and wildlife conservation regulations or other regulatory and/or permit requirements may include:
commodities containing ozone-depleting substances dangerous goods, explosives, firearms and ammunition flora and fauna goods and materials that may be used to construct explosives or
weapons of mass destruction (WMD) hazardous waste heritage and cultural items horticultural and agricultural products imported foods industrial chemicals other commodities subject to Australian and overseas
government regulations and requiring special permits plant, fish and animal products therapeutic goods and complementary medicines vessels and vehicles wines and spirits
Information on relevant aspects of permit requirements may include:
other special permit requirements such as: o commodities containing ozone-depleting substances o dangerous goods, explosives, firearms, ammunition;
chemical, biological and radioactive weapons materials and components; other prohibited imports and exports
o hazardous waste o heritage and cultural items o imported food program and permit regulations o prescribed amounts of cash o requirements for Therapeutic Goods Administration (TGA)
permits quarantine permit requirements such as:
o animal quarantine o approved providers o cargo clearance o conversion quantities o foods containing specified ingredients
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o origin o plant and animal exports o plant quarantine o pests and diseases o quarantine treatment o treatments undertaken
wildlife conservation requirements such as: o acquittals and specimen export records (SER) o export/import regulations o international treaties for wildlife conservation o special permit validation for exports o wildlife conservation
Agencies from which permits may be obtained may include:
Australian Customs and Border Protection Service Australian Federal Police Australian Wine and Brandy Corporation Attorney-General’s Department Department of Agriculture, Fisheries and Forestry Department of Defence Department of Foreign Affairs and Trade Department of Health and Ageing Department of Infrastructure, Transport and Regional
Development and Local Government Department of Innovation, Industry, Science, Training and
Research Department of Sustainability, Environment, Water, Population
and Communities Department of the Prime Minister and Cabinet Health Insurance Commission Therapeutic Goods Administration Wheat Exports Australia
Checks made during an assessment of a permit or restriction assessment may include:
accuracy checks checks for missing information checks for unfulfilled requirements checks for whether or not supplementary documents are
required Workplace procedures may include:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
client management other employees and supervisors regulatory authorities
Documentation and records may include:
dangerous goods declarations and safety data sheets (SDS)/material safety data sheets (MSDS)
emergency procedures
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goods manifests operations manuals, job specifications and induction
documentation other government documentation covering regulated trade
(including online) quality assurance procedures regulations and codes of practice relevant to import and export
procedures relevant Australian Standards and certification requirements relevant database systems workplace policies and procedures related to t permit
requirements Restricted/prohibited goods/commodities subject to quarantine and wildlife conservation regulations or other regulatory and/or special permit requirements may include:
animals, fish and birds commodities containing ozone-depleting substances dangerous goods, explosives, firearms and ammunition flora and fauna goods and materials that may be used to construct explosives or
weapons of mass destruction (WMD) hazardous waste heritage and cultural items horticultural and agricultural products imported foods industrial chemicals other commodities subject to Australian requiring special
permits plant and animal products therapeutic goods and complementary medicines vehicles vessels wines and spirits
Information on relevant aspects of specialist permit requirements may include:
other special permit requirements, such as: o commodities containing ozone-depleting substances o biosecurity inspections and procedures o dangerous goods, explosives, firearms, ammunition;
chemical, biological and radioactive weapons materials and components; other prohibited imports and exports
o hazardous waste o heritage and cultural items o imported food program and permit regulations o prescribed amounts of cash o requirements for Therapeutic Goods Administration (TGA)
permits o quarantine permit requirements, such as:
animal quarantine approved providers cargo clearance conversion quantities pests and diseases plant and animal exports plant quarantine
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origin prescribed substances in foods quarantine treatment treatments undertaken
o wildlife conservation requirements, such as: acquittals and specimen export records (SER) export/import regulations international treaties for wildlife conservation special permit validation for exports wildlife conservation
TLIX5049 Determine indirect taxes Allowable exemptions and specialised schemes refer to:
government initiatives and schemes to promote exports of goods and services
Verification may be undertaken by:
customs broker other experienced colleagues within the organisation
Documentation may be passed on to:
colleagues for further processing customs broker manager for checking and verification
New developments in the application of GST and other indirect tax legislation may include changes in:
Australian Taxation Office (ATO) and Customs legislation lodgement processes and systems rates
Information on new developments in the application of GST and other indirect tax legislation may be obtained from:
bulletins, journals, magazines, books external networks such as staff in Customs, ATO and various
regulatory authorities, staff in other customs broking enterprises internal and external training programs internal networks such as own operational team, staff in other
departments, support staff, managers, training staff internet websites
Techniques to learn skills and knowledge required for new developments in applying GST and other indirect tax legislation may include:
coaching in the workplace continuing professional development external training programs independent reading internal training programs networking with relevant internal and external contacts
Workplace procedures may include:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
management other employees and supervisors relevant authorities and institutions
Documentation and records may include:
ATO rulings on GST and other indirect tax legislation client instructions
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commercial invoices insurance documents internal company documentation used for the application of GST
and other indirect tax legislation as part of customs broking activities
operations manuals, job specifications and induction documentation
relevant documentation and guidance materials on A New Tax System (Goods and Services Tax) Act 1999, Customs and other indirect tax legislation as they relate to the implementation of GST and other indirect tax legislation
shipping documents workplace procedures and policies
TLIX5050 Determine origin of goods and apply preference schemes or free trade agreements Information/documents may include:
air waybill (AWB) bills of lading (B/L) or sea waybills certificates of origin commercial invoices Customs Act 1901 as amended Customs Tariff Act 1995 as amended manufacturer specifications for equipment other documents specific to goods, country of origin/destination packing lists permits from regulatory bodies (Australian and international) relevant free trade agreements supplier and/or client instructions
Applicable regulations and legislation may include:
Customs Act 1901 as amended Customs Tariff Act 1995 as amended free trade agreements
Work may be conducted: by day or night in a range of work environments
Clients may be: external internal
Workplaces may comprise: large medium small worksites
TLIX5052 Determine complex customs value Alternate valuation methods may include:
Computed Value Deductive (Contemporary Sales) Value Deductive (Derived Goods Sale) Value Deductive (Later Sales) Value Fall-back Value Identical Goods Value Similar Goods Value
Adjusted price may relate to:
Australian inland freight and insurance deductible administrative costs deductible financing costs overseas freight and insurance
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Price related costs may relate to:
commissions foreign inland freight and insurance packing costs proceeds of resale production assist costs royalties and licence fees
Valuation advice may include:
completing and lodging an application for valuation advice with the regulator
Post entry valuation advice may include:
adjusting customs value
Information on new developments in customs valuation practices may be obtained from:
internal and external training programs internal networks such as own operational team, support staff,
managers and training staff regulatory authority World Trade Organization (WTO)
Workplace procedures may include:
quality procedures
Communication methods in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Documentation and records may include:
client instructions Customs Act 1901 and related legislation internal documentation used for valuation invoices and evidence of payment practice statements WTO Customs Valuation Agreement
TLIX5053 Determine tariff classification for complex goods Information on relevant aspects for classifying goods for import and export of goods may include:
Australian Harmonised Export Commodity Class (AHECC) contents and purpose of Customs Tariff Act 1995, Schedule 1, 2,
3 and 4 procedures for classifying complex goods
Complex goods may include:
functional units incomplete or unassembled machines metals multi-function or composite machines parts and accessories sets textiles
Objective classification may include:
collating as much information as possible about the goods and the condition they are in as imported
importer advice and illustrative descriptive material (IDM) managers/employers
Analytical classification may include:
tariff parlance technical aspects of goods
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Harmonised system terminology may include:
sufficient identification terminology to be transferred into tariff terminology
Clarification and assistance may include:
advice from client, experienced colleagues, customs staff, industry specific technical experts
classification software commercially available additional resources
Tools may include: Harmonised System Explanatory Notes technical dictionaries trade journals
Summary/overview may include:
AHECC Customs Tariff Act 1995
References may include: Australian Harmonised Export Classification case law Customs and related legislation Customs Tariff Act 1995 and its Schedules dash system illustrative descriptive technical material (IDM) supplied by client
or supplier interpretative rules legal notes material chapters precedents section and chapter notes tariff headings tariff sub-headings type chapters
New developments in the classification of complex goods may relate to changes in:
Australian legislation case law classification processes regulations software system applications World Customs Organization (WCO) Classification
TLIX5055 Apply anti-dumping and countervailing measures Applicable regulations and legislation may include:
Customs Act 1901 Customs Administration Act 1985 Customs Regulations 1926 Customs Tariff (Anti-Dumping) Act 1975 Customs Tariff (Anti-Dumping) Regulations 2013
Documents may include: Dumping Commodity Register Work may be conducted: by day or night
in a range of work environments Clients may be: external
internal Workplaces may comprise: large
medium small worksites
TLIX5056 Carry out additional customs clearance practices
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Industry support schemes include:
relevant government department that administers industry support schemes
Tradex Scheme which provides for an upfront exemption from customs duty and taxes on imported goods intended for re-export or to be used as inputs to exports
New developments in customs clearance operations may include:
processes regulations systems technology
Information on new developments in customs clearance operations may be obtained from:
bulletins, journals, magazines, books continuing professional development external networks independent reading internal and external training programs internet websites – Australian Customs and Border Protection
Service (ACBPS) online learning
Depending on the organisation concerned, workplace procedures may be called:
quality procedures
Communication in the work area may include:
electronic data interchange (EDI) email internet oral, aural or signed communications phone
Consultative processes may involve:
agents clients customs technical experts management representatives other employees and supervisors relevant authorities and institutions
Documentation and records may include:
client instructions Customs Act 1901 and related legislation Customs Regulations 1926 as amended internal documentation used for customs clearance functions manufacturer specifications for equipment other regulatory requirements pertaining to customs clearance
functions relevant sections of Australian Customs Notices and Practice
Statements TLIX5058 Review decisions of regulatory bodies Regulatory bodies may include:
Australian Customs and Border Protection Service (ACBPS) relevant commonwealth government departments
Delivery methods and practise opportunities may include:
experiential learning using real scenarios explanations group work mentoring
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problem solving and decision making presentations combination of the above
Resources may include: case law case studies customs policies and procedures relevant legislation scenarios
Strategies and techniques may include:
group discussion points of clarification targeted questioning
TLIX6001 Formulate materiel logistics strategies Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft
etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Key stakeholders may include:
capability manager contractors customers project managers regulators subordinates supervisors suppliers
Organisational policy and procedures may include:
Australian Standards international standards integrated logistics support logistics support analysis organisational instructions and standards
Legislation may include: regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including certification requirements
Costing may include: labour life cycle costs money outlay of expenditure resources time
Strategic alliances and cooperative ventures may include:
relatively enduring inter-organisational cooperative arrangements, involving flows and linkages that utilise resources and/or governance structures from autonomous organisations, for the joint accomplishment of individual goals linked to the corporate mission of each sponsoring organisation
Communication channels may include:
electronic media
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plans publications verbal written
Processes for the evaluation may include:
balanced score card measures conformance reports customer feedback gap analysis key performance indicators variance analysis
TLIX6002 Contribute to materiel logistics strategies Stakeholders may include: capability manager
contractors customers employees government agencies owners project managers regulators subordinates supervisors suppliers
Materiel may include: all items (including ships, tanks, self-propelled weapon, aircraft etc. and related spares, repair parts and support equipment but excluding real property, installations and utilities) necessary to equip, operate, maintain and support designated activities without distinction as to its application for administrative or operational purposes
Organisational policy and procedures may include:
Australian Standards international standards organisational instructions and standards
Legislation may include: regulations related to such matters as export and import licensing, taxes and duties
relevant federal, state/territory and local government legislation and regulations including environmental, sustainability and, certification requirements
Strategies may include: long-term plans which will guide the organisation in achieving its mission
Product may include: materials, parts, components, subassemblies, assemblies and equipment. The term product can encompass a family of products. A family of products is defined as all products of the same classification, design, construction, material, type, produced with the same production facilities, processes and quality of material, under the same management and quality controls, but having the acceptable variety of physical and functional characteristics defined and specified in the applicable engineering documentation
Logistics support analysis is:
the process for identifying and analysing the functional supportability requirements consistent with the goals of the
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integrated logistic support program. Logistic support analysis also describes the process for coordinated development of logistics related task data, and the processing of that data to define logistics resource requirements. Logistic support analysis defines analytical process for the preparation for in-service support and disposal, and the interface with Supportability Assessments (Supportability Test and Evaluation)
Performance indicators may include:
series of measurements/targets for each of the key result areas of the strategies
TLIX6046 Plan deployed logistics support for significant operations Operating environment may include:
geographical area of operation climate local population areas of interest the terrain over which logistic capabilities must operate availability of local resources restricted terrain movement corridors and routes
Infrastructure may include: bridges roads buildings/warehouses communications infrastructure ports loading facilities water supply and production facilities fuel storage and production facilities refrigeration hard-standing power stations and nodes health facilities vehicles/trains/airplanes
Risks may include: environmental threats operational threats technical threats health threats
Specialist logistic support requirements may include:
health support catering support transport support maintenance support supply support
Logistic capabilities may include:
catering elements such as: o permanent kitchen o semi-permanent kitchen o satellite kitchen
health elements such as: o dental o environmental health o low/medium/high dependency nursing o primary health care
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o rehabilitation o resuscitation o surgical o laboratory o medical imaging o road ambulance evacuation o aeromedical evacuation o psychological support o mortuary
supply elements such as: o procurement o provisioning o warehousing o supply control o return, salvage and disposal
transport elements such as: o road transport o water transport o air despatch o terminal ops o movements control o postal services
Logistic support plans may include:
contained within the logistic support plan may be a number of additional specific plans such as the:
health support plan distribution support plan maintenance support plan mission or objective statement including an explanation of the
purpose for the logistic support, the method it will be achieved by and the end-state which will make the achievement of the mission
outline of the current situation including information on the observed environmental factors, infrastructure and threats within the operating environment
outline of the method of execution including groupings and tasks, key events and timings, sequencing, integration, other organisation, coordination, etc.
the administrative and logistic aspects of the plan including rations, fuel, water, personnel issues, transportation, maintenance, recovery, health care, etc.
the command and control arrangements, including appointments, and issues relating to technical vs operational responsibilities
the communications and information system arrangements including methods to communicate, specified language, schedules, support agencies, hardware/software, training, etc.
TLIX6047 Monitor and provide logistics staff support for significant Corporate training requirements may include:
corporate governance training medical/health training
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mission specific training team training
Organisational requirements may include:
delegations full birth certificate or citizenship requirements identification documents medical and dental clearances (including inoculations) notification of death or injury arrangements official secrecy requirements acknowledgement overseas notification form for electoral office pay and allowances briefs phone, email and postal services relevant licences
Planning data may include: deployment planning data sheets inventories manifest movement tables
Relevant agencies may include:
Australian Customs Department of Foreign Affairs and Trade headquarters/central office movement authorities
Redeployment plan may include:
cleaning, inspecting and clearance of equipment coordination requirements local support number of personnel to be moved quantity of stores and equipment to be moved quarantine or customs requirements resources threats and hostilities (if any) timeframes
TLIX6048 Manage the deployment and delivery of logistics support Integrated logistic team or logistic elements may include:
a combined logistic team which may include: o maintenance support team o health support team o transport and distribution support team o supply support team o catering support team
Corporate training requirements may include:
corporate governance training medical/health training mission specific training team training
Equipment and stores may include:
catering facilities communication devices field accommodation field maintenance equipment health supplies and equipment materials handling equipment trailers vehicles
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Organisational requirements may include:
delegations full birth certificate or citizenship requirements identification documents medical and dental clearances (including inoculations) notification of death or injury arrangements official secrecy requirements acknowledgement overseas notification form for electoral office pay and allowances briefs phone, email and postal services relevant licences
Organisational policy and procedure may include:
instructions operating manuals relevant Australian Standards relevant Commonwealth Acts operating procedures
Relevant agencies may include:
Australian Customs Civil Aviation Authorities headquarters/central office other supporting organisations Port Authorities
Siting may include: the physical placement of logistic capabilities onto an area in order to achieve efficiency and functionality of the logistic support to be provided
siting considerations may include: o access o circuits o drainage o facilities and infrastructure o ground o hard-standing o security o size
TLIX6049 Undertake provisioning in support of deployed operations Operational factors may include:
any arrangements for the provision of supplies and services by the local population or other supporting organisations
availability of local resources composition and locations of organisations to be supported concept of operations determination of mission essential equipment effects of terrain and climatic conditions on personnel and
materiel expected duration of operations expected losses and delays within the logistic network and
distribution system through adverse weather, fire or other hazards
operational situation and the degree of dispersion required operational viability period (OVP) for which the organisation is
likely to be self-sufficient predicted need to relocate stocks during operations
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predicted usage rates range and quantities of equipment held by each organisation repair policy, including preventive maintenance requirements for
materiel in stock service level required at each line of stockholding
Technical supply factors may include:
availability of suitable areas, infrastructure and facilities, MHE and trained manpower required to provide supply support to the stock
engineering effort necessary to enhance the logistic network and provide for storage facilities
movement lead time between the home location and the area of operations
planned frequency of replenishment potential variability of usage rates probability of delays in either procurement or delivery transport lift capacities available
Other logistic planners may include:
catering specialist distribution specialist health specialists maintenance specialist supply specialist
Stockholding factors may include:
dues-in dues-out supply margin type of stockholding usage rates
Time factors may include: consumption period deployment period freight lead time provisioning lead time, including:
o internal lead time o supplier lead time
Provisioning calculations may include:
assets/liabilities maximum stockholding minimum stockholding reorder point reorder quantity supply margin surpluses/deficiencies total liability period usage rate
TLIX6050 Plan distribution operations on deployment Operational and technical factors may include:
arrangements for the provision of supplies and services by a local supply agencies or partners
availability of local resources composition and locations of organisations to be supported constraints, including timings, routes and route classifications,
driver fatigue, load capabilities of vehicles, priority of load, destination and tempo
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effects of terrain and climatic conditions on personnel and materiel
expected duration of operations expected losses and delays within the logistic network and
distribution system through adverse weather, fire or other hazards
identification of mission essential equipment identification of operational viability period for which the
organisation is likely to be self-sufficient predicted need to relocate stocks during operations predicted usage rates range and quantities of equipment held by each organisation repair policy, including preventive maintenance requirements for
materiel in stock service level required at each line of stockholding (this is usually
between 65 and 85 per cent, but may be higher for repair parts) threats, including local population/gangs/military forces,
environmental, logistic threats and driver fatigue transport operating environment, including the distance over
which dependencies must be supported, the terrain and climate over which transport modes must operate, the location and capability of material handling equipment, partner and local nation support and own capabilities
Distribution planning data may include:
cargo dimensions cargo throughput environmental data such as routes, climate, terrain and traffic forecast demands surge capacity vehicle dimensions
Supply classes may include: Ammunition. This class includes all types of ammunition and explosive ordnance (EO)
Construction items. This class includes construction materials and engineer stores
General stores. This class includes tents, tarpaulins, minor equipment, stationery, and administrative and housekeeping items
Medical and dental stores. This class consists of medical and dental stores, including pharmaceutical items, medical and dental equipment and associated repair parts
Personal demand items. This class includes personal items and canteen stores
Petrol, oils and lubricants. This class includes petroleum, oils and lubricants (POL)
Principal items. This class includes major items of equipment, such as vehicles, together with major assemblies and included accessories
Repair parts. This class includes repair parts for maintenance support
Subsistence items. This class includes foodstuffs, combat rations and packaged water
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Provisioning calculations may include:
assets and liabilities maximum stockholding minimum stockholding reorder point reorder quantity supply margin surpluses or deficiencies total liability period
Distribution estimates may include:
supply estimate, including: o provisioning of materiel and services o establishment and operation of supply installations o stockholding requirements o supply control measures
transport estimate, including: o equipment availability reports o cargo dimensions o vehicle dimensions o anticipated and actual cargo throughput o routes, climate, terrain and traffic information o future demands
Distribution capabilities may include:
air transport food storage fuel storage heavy road transport material lifting equipment sea/river transport specialist advisors specialist road transport (water/fuel/special cargo) transhipment depots warehouse
Distribution plans may include:
Details priorities and tasks for distribution assets to conduct in order to support the operation
Distribution control to identify authority and control issues Local purchase policy and approved vendors Petrol/oils/lubricants stockholding levels and locations for
resupply. Includes details of local providers where necessary Rations. Stockholding levels and locations for resupply. Includes
details of local providers where necessary Replenishment process. A description of the replenishment
process by stock, type and level of support Reports and returns policy Specialist equipment stockholding levels and locations for
resupply Target stocking levels. Includes operating and reserve stocking
level policies. Usually supported by a target stocking level matrix Water. Stockholding levels and locations for water resupply.
Includes details of the provision of water, that is local resources, bottled etc.
TLIX6051 Plan maintenance for deployed operations
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Information may include: actual repair times backlog reports (particularly if the backlog is manpower or repair
parts related) equipment availability reports estimated repair times (based on actual history) Mean Time Between Failure (MTBF)/Mean Time Between
Maintenance (MTBM) for equipment types production reports productive and non-productive times for tradespersons throughput per equipment type (how reliable an equipment type
is) Maintenance equipment failure and repair data may include:
capabilities vs requirements casualty repair grading equipment casualty estimates failure rate maintenance personnel calculation MTBF MTBM repair liability
Maintenance estimate may include:
equipment collection points fleet specific equipment levels of repair mission essential equipment list out of role repairs recovery process repair limits repair parts holding policy repair pools trade repair
Maintenance plan may include:
back-loading cannibalisation cross-loading destruction external support agencies maintenance policies and procedures repair pool holdings salvage technical chains of command technical support networks
TLIX6052 Plan health support for deployed personnel Health support planning factors may include:
availability of local infrastructure blood sourcing, transport and holding policy evacuation policy and mode availability health capability development requirements waste disposal plan health information and health intelligence marking and notification of health elements resource availability and restrictions, including specialist
personnel, contract health practitioners and equipment
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the casualty estimate and its possible effects on the delivery of health support
the link with personnel and logistic staff for handling remains the location of the health facilities
Casualty planning data may include:
anatomic wound distribution assessment of hospital bed requirements casualty accumulation factor casualty flow disease and non-battle injury experience evacuation priorities level of conflict numbers of casualties rate of casualty arrival return to duty rates surgical workload data theatre of operations beds types of casualties and casualty profile walking, sitting and litter percentages
Health risk assessment may include:
the analysis and assessment of health risks the identification of health risks in the intended operating
environment, including: o environment health risks: weather, terrain, vegetation,
animal or disease o occupational health risks: road traffic accident or industrial
injury o operational health risks: physical injury, chemical/biological
injury or psychiatric injury the treatment of risks by developing and integrating control
measures within the health support plan Casualty estimates may include:
calculation of hospital beds and holding policy non-duty casualty rate on-duty casualty rate operational stress reaction
Health estimate may include:
casualty estimate health information, intelligence and surveillance outputs health related characteristics of the environment health related characteristics of the operation summary of the health risks and risk factors
Types of health support may include:
aero-medical evacuation team dental team environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psych support team
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rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team
Health support imperatives may include:
immediate first aid initial wound surgery within three hours prevention resuscitation within the hour
Support control measures may include:
casualty management plans casualty regulation evacuation priorities treatment and holding policies triage and treatment priorities
Health plan may include: administration and logistics - to include holdings and resupply of medical and dental stores; repair of medical and dental equipment; and arrangements for exchange of and reserve pools for litters and blankets, blood supply documentation of casualties
identification of the health mission (mission statement) organisational structure and authority - appointment of a
medical authority and alternatives, locations of medical commanders, medical communications networks, medical reports and returns, medical liaison, health planning groups and conferences
the execution: o casualty evacuation, including procedures for surface
evacuation and aero-medical evacuation o coordinating instructions - matters of coordination necessary
for successful implementation and explanation of the plan o general outline - broad statement of how health support is
to be provided, broken down (where appropriate) into operational phases
o groupings and tasks - a list of health service elements or units in a logical sequence, detailing the health support tasks for which elements/units are responsible during the operation, by phases, where appropriate
o holding or staging policies o locations and capabilities of supporting health facilities o movement of medical elements o opening and closing times of medical facilities o operating locations and boundaries o preventative medicine/environmental health measures o priorities for evacuation and treatment o protection and working of health personnel, facilities and
transport o specific clinical requirements o timings of key events o treatment of local population
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Other stakeholders may include:
catering specialist distribution specialist health specialists maintenance specialist
TLIX6053 Coordinate health support operations Health information requirements may include:
casualty encounters environmental information location of onset preventative measures in place severity of condition types of illnesses types of injuries
Health elements may include:
aero-medical evacuation team dental team environmental health team field pathology team health assessment team laboratory team low/medium/high dependency nursing team medical imaging team mortuary team primary health care team psychology support team rehabilitation team resuscitation team road ambulance evacuation team ships medical emergency team surgical team
Organisational policy and procedure may include:
instructions operating manuals organisational instruction relevant Australian Standards relevant Commonwealth Acts operating procedures
Aims of casualty regulation may include:
casualties are evacuated no further than their condition or the operational situation demands
efficient routing of casualties to the health facility best able to cope with their condition
even distribution of patients, to ensure that there are adequate beds and treatment capabilities for current and anticipated needs
minimise the number of times casualties are handled prevent the routing of evacuation platforms from one treatment
facility to another in an attempt to find available beds or treatment capability
Health related waste may include:
bio-hazard waste (liquid and solid) chemical waste (medical imaging)
Health administration matters may include:
casualty entitlement casualty equipment management
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casualty notifications casualty welfare entitlement to treatment records management reports and returns
Relevant agencies may include:
health authorities parent organisations philanthropic agencies welfare agencies
Monitored may include: bed availability casualty rates (actual vs estimate) compliance with health policy patient holding status and performance of the medical supply chain (and
particularly blood holdings) status of casualties in transit status of specialist reinforcements surgical team availability
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ATTACHMENT G: COMPANION VOLUME IMPLEMENTATION GUIDE
QUALITY ASSURANCE PROCESS A CVIG is initiated in accordance with the requirements of the Standards for Training Packages 2012.
The steps in the Quality Assurance (QA) process as they apply to the CVIG are:
1. The CVIG is developed by the SSO in accordance with Standards 11 and 12:
• Standard 11: A quality assured CVIG produced by the Training Package developer is available at the time of endorsement and complies with the CVIG template
• Standard 12: Training Package developers produce other quality assured companion volumes to meet the needs of their stakeholders as required
2. Content is validated and amended as part of the validation stage in the implementation of the Standards.
3. The CVIG is submitted for external QA with the Training Package changes, to ensure it is available at the time of endorsement.
4. The CVIG is reviewed by the SSO to ensure mapping tables are updated and any additional information is added as required. Proposed changes are subject to industry validation as part of the endorsement process.
5. Where changes are made to a Training Package and minor amendments are required for the CVIG, the SSO includes amendments as part of the validation phase and incorporates the reference in the version control modification history at the front of the CVIG.
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ATTACHMENT H: COMPANION VOLUME IMPLEMENTATION GUIDE TEMPLATE
COMPANION VOLUME IMPLEMENTATION GUIDE FOR TLI TRANSPORT AND LOGISTICS TRAINING PACKAGE
Mandatory field
OVERVIEW INFORMATION
Mandatory field
Version control and modification history. List of AQF qualifications, Skill Sets and Units of Competency in the
Training Package. Unit mapping information, including equivalence table linking old
to new Units of Competency. Qualification mapping information, including equivalence table
linking old to new qualification. List of imported and prerequisite units in the Training Package. Key work and training requirements in the industry. Regulation and licensing implications for implementation.
IMPLEMENTATION INFORMATION
Mandatory field
Information on the key features of the Training Package and the industry that will impact on the selection of training pathways.
Industry sectors and occupational outcomes of qualifications. Explanation of any mandatory entry requirements for
qualifications. Pathways advice, particularly in line with requirements of the AQF
Pathways Policy. Access and equity considerations. Foundation Skills. Advice on any health and safety implications in the industry. Resource and equipment lists relevant to the Training Package. Legal considerations for learners in the workplace/on placements. Other information relevant to implementation of the Training
Package.
LINKS
Optional field
Resources supporting the companion volume implementation guide.
Other companion volumes as required including:
o Learning strategies guidance, describing the diversity of learners and learning strategies.
o Knowledge guidance, identifying contextual information such as knowledge requirements and resources.
o Assessment strategies, providing guidance on implementation of assessment requirements.
Training Package developer’s quality assurance process for companion volumes.