COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW...

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ATTACHMENT A COMMUTER RAIL SYSTEM RIDERSHIP TRENDS April 2013 Prepared by the Division of Strategic Capital Planning June 2013

Transcript of COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW...

Page 1: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

ATTACHMENT A

COMMUTER RAIL SYSTEM

RIDERSHIP TRENDS

April 2013

Prepared by the Division of Strategic Capital Planning

June 2013

Page 2: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

COMMUTER RAIL RIDERSHIP TRENDS April 2013

I. OVERVIEW

Reported system ridership (including free Benefit-Access trips) in April 2013 increased by 1.3% compared to April 2012. Compared to March 2013, reported system ridership in April 2013 increased by 1.1%.

April 2013 had one additional weekday, the same number of Saturdays, and one less Sunday than April 2012. After adjusting for calendar differences, April 2013 ridership was 0.4% higher than April 2012 ridership.

April2011 2012 2013 11vs13 12vs13

Reported 6,367 6,617 6,699 5.2% 1.2%Free Trips 352 77 84 -76.1% 9.6%Total (Reported & Free) 6,719 6,694 6,783 1.0% 1.3%

Free Trips & Calendar-Adjusted 6,741 6,723 6,749 0.1% 0.4%February-April (Last 3 months) 19,766 19,922 19,819 0.3% -0.5%January - April (Year-to-Date) 26,314 26,559 26,231 -0.3% -1.2%Last 12 Months 81,371 82,903 80,942 -0.5% -2.4%

System RidershipPercent Change(in 000s)

Figure 1 (below) presents system ridership adjusted for calendar differences by month since 2003. The twelve-month rolling average is included to display the underlying trend in passenger use.

Figure 1: Calendar-Adjusted System Ridership(in thousands)

5,5006,0006,5007,0007,5008,0008,500

2003 2004 2005 2006 2007 2008 2009 2010 2012 2013

Calendar-Adjusted 12-Month Rolling Average

Table 1 and Figure 2 (pg. 2) present calendar-adjusted monthly ridership totals for the Metra system.

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2010 2011 2012 2013 10 vs. 11 11 vs. 12 12 vs. 13

January 6,649 6,586 6,677 6,330 -0.9% 1.4% -5.2%

February 6,366 6,349 6,296 6,359 -0.3% -0.8% 1.0%

March 6,676 6,738 6,862 6,796 0.9% 1.8% -1.0%

April 6,667 6,741 6,723 6,749 1.1% -0.3% 0.4%

May 6,811 6,886 6,746 1.1% -2.0%

June 7,195 7,330 7,077 1.9% -3.5%

July 7,154 7,250 7,065 1.3% -2.6%

August 7,143 7,399 7,077 3.6% -4.4%

September 6,795 6,946 6,841 -0.8% -1.5%

October 7,050 7,249 7,039 2.8% -2.9%

November 6,737 6,955 6,744 3.2% -3.0%

December 6,174 6,376 6,156 3.3% -3.4%

YTD 26,357 26,414 26,558 26,235 0.2% 0.5% -1.2%

Annual Total 81,417 82,806 81,302 1.3% -1.6%

Year-to-Year Percent ChangePassenger Trips (in 000's)

Table 1Metra System Passenger Trips by Month

(Adjusted for free trips & calendar differences)

Figure 2: System Ridership Adjusted for free trips & calendar differences

5,000

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II. RIDERSHIP INFLUENCES Many different factors influence day-to-day and year-to-year ridership trends. Some factors are within Metra’s control, such as service improvements, new stations, and marketing promotions. However, many more factors (such as weather, gas prices and the economy) that are outside of Metra’s direct control can influence ridership in a positive or negative manner. The following pages detail some of the factors believed to have influenced recent changes in year-to-year Metra ridership levels. Calendar Differences – As shown in the table (below), April 2013 had one additional weekday, the same number of Saturdays, and one less Sunday when compared to April 2012.

Weekday Saturday Sunday/Holiday All Days2012 2013 Diff 2012 2013 Diff 2012 2013 Diff 2012 2013 Diff

Jan 21 22 1 4 4 0 6 5 -1 31 31 0

Feb 21 20 -1 4 4 0 4 4 0 29 28 -1

Mar 22 21 -1 5 5 0 4 5 1 31 31 0

Apr 21 22 1 4 4 - 5 4 -1 30 30 0

YEAR-TO-DATE 85 85 0 17 17 - 19 18 -1 121 120 -1

ine Upgrades/Extensions and Service EnhancementsL ents to report. Minor schedule There are no significant line upgrades or service enhancem

time adjustments are not included in this section.

cCormick PlaceM – During April, McCormick Place staged several public events which

wn Activities

may have contributed to Metra Electric and other line ridership. The events include the Black Women’s Expo (April 5-7), the Diabetes Expo (April 13), and the C2E2 Chicago Comic and Entertainment Expo (April 26-28). McCormick Place also hosted the Global Shop (April 16-18) and the BIO Conference (April 22-25) trade shows. Although these organizations did not opt-in for a Zone-A Metra show pass, their events may have contributed to Metra Electric ridership between downtown hotels and the conference center.

owntoD – Navy Pier hosted several public events and one trade show

as the site of the annually held Shamrock Shuffle

during April which may have generated some ridership along all Metra lines. The events included the Hospitality Sales and Marketing Association show (April 3-4), the Shamrock Health Expo (April 5), the Chicago Business Opportunity Fair (April 18), the Pinto Days Wine Festival (April 20), the Concierge Preferred showcase event (April 23), and the World Sport Wrestling Festival (April 27). Along with the Regional Transportation Authority, Metra Marketing personnel staffed a booth at the April 23 Concierge Preferred event, promoting Metra services to hotel concierges from throughout the region.

n April 7, Downtown Chicago wOfundraising race. This year the race attracted 60,000 participants and spectators which generated ridership across all lines that offer Sunday service. Finally, bats were swinging on the South Side as the Chicago White Sox hosted 16 home games (April 1, April 3-7 and April 19-28). Downtown Chicago offered museums, theaters, shopping, dining and more which attracted visitors from the region and beyond throughout the month.

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Marketing Promotions – A traditional commuter campaign was implemented at the beginning of March and continued as planned throughout April. Metra makes Life Easier is an integrated campaign across multiple tactics, which include radio, digital outdoor, and online components. As an additional element of the campaign, Metra is offering a “test drive” sweepstakes where 500 winners are selected weekly to receive two free Metra tickets. Through April, the number of email addresses collected to sign-up and qualify for the promotion exceeded 11,000, and 4,500 winners have been mailed tickets. The offer to test ride Metra will conclude June 3rd, with a total of 7,000 winners to be selected. Tickets are valid for 90 days. At the cut off period of each weekly ticket batch, an online survey will ask if the recipients used the tickets, how the tickets were used (work, business, leisure), employment/home location, past and current usage patterns of Metra, and if the ticket program influenced future usage. Gas Prices – As shown on the table and graph (below), the average gas price for April 2013 was -$0.31 lower than April 2012. The average retail price for a gallon of gasoline in March 2013 ($4.06) has remained nearly the same since February 2013 ($4.01).

Month 2009 2010 2011 2012 2013

Jan $2.02 $2.96 $3.37 $3.69 $3.53Feb $2.02 $2.83 $3.42 $3.71 $4.01Mar $2.10 $2.93 $3.78 $4.33 $4.07Apr $2.21 $3.16 $4.20 $4.37 $4.06May $2.60 $3.21 $4.50 $4.20Jun $2.98 $3.00 $4.28 $3.95Jul $2.76 $2.95 $4.15 $3.83Aug $2.82 $3.03 $4.01 $4.30Sep $2.74 $3.11 $3.96 $4.32Oct $2.63 $3.06 $3.64 $3.95Nov $2.62 $3.16 $3.64 $3.71Dec $2.56 $3.20 $3.51 $3.56

YTD Average $2.09 $2.97 $3.69 $4.03 $3.92

Cook County Average Gas Prices

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Reported Rolling 12-Month Avg

Economy – As shown in the table and graph (below), the number of persons employed in the six-county Chicago Region in April 2013 remained nearly unchanged from April 2012 by decreasing just -0.1%.

Month 2009 2010 2011 2012 2013 11 vs. 12 12 vs. 13Jan 3,925 3,784 3,853 3,834 3,896 -0.5% 1.6%Feb 3,891 3,806 3,862 3,886 3,890 0.6% 0.1%Mar 3,878 3,833 3,887 3,881 3,884 -0.1% 0.1%Apr 3,887 3,876 3,889 3,896 3,893 0.2% -0.1%May 3,894 3,879 3,868 3,915 0 1.2% -100.0%Jun 3,934 3,886 3,913 3,954 0 1.1% -100.0%Jul 3,951 3,903 3,892 3,961 0 1.8% -100.0%

Aug 3,902 3,889 3,889 3,928 0 1.0% -100.0%Sep 3,860 3,905 3,894 3,984 0 2.3% -100.0%Oct 3,862 3,907 3,867 3,989 0 3.1% -100.0%Nov 3,882 3,946 3,880 3,951 0 1.8% -100.0%Dec 3,835 3,938 3,890 3,960 0 1.8% -100.0%

YTD Average 3,895 3,825 3,873 3,874 3,891 0.0% 0.4%

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Office Occupancy - The graph (below) provides occupancy rates for Downtown Chicago and suburban locations. In the First Quarter of 2013, Downtown Chicago posted an 85.1% office occupancy rate, which signifies no change from the previous quarter. The suburbs posted a 78.5% office occupancy rate, which is slightly up from last quarter (78.2%).

75%

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Downtown SuburbanSource: CB Richard Ellis

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III. RIDERSHIP Table 2 (pg. 11) presents reported rail line ridership for three time periods (current month, year-to-date, and last 12 months) for the last two years based on reported ticket sales. The table also shows the total reported ridership plus the free trips (Benefit-Access) provided. Examining April ridership by line, the lines serving the North region were up 1.9%, the West region was up 1.3%, and the South region was up 0.7%. A system summary of ridership by fare zone for April 2013 and the February 2013 – April 2013 period is provided in Table 3 (pg. 12). Figure 3 and Table 4 (pg. 13) provide data on average passenger trip length. Passenger load counts taken by conductors are useful in monitoring changes in ridership by time-of-day. Load counts are taken before the first stop on outbound trains and after the last stop before entering the downtown on inbound trains. Table 5 presents average daily conductor load counts by service period for February 2013 – April 2013 (pg. 14). Table 6 presents capacity utilization by service period for February 2013 – April 2013 (pg. 14). Seniors Ride Free Program – Governor Quinn signed legislation on February 14, 2011 limiting senior free rides on CTA, Metra, and Pace to only low-income seniors, age 65 or older. Metra coordinated with the RTA, CTA, and Pace on incorporating these program changes. The new changes to the program went into effect on September 1, 2011. Seniors are no longer counted separately, given the fact that they are now eligible for the Benefit Access Program (formerly Circuit Breaker) or are reduced-fare card holders. Benefit Access Program (formerly Circuit Breaker) – Illinois lawmakers approved and Governor Blagojevich signed into law Senate Bill 1920 in September 2008. This Bill allowed free trips on fixed-route transit to riders issued a Circuit Permit as part of the new People with Disabilities Ride Free Program. The legislation required free trips on fixed-route and regularly scheduled transit in the RTA’s service region be made available to any Illinois resident who enrolled as a person with a disability in the Illinois Circuit Breaker Program. The People with Disabilities Ride Free Program officially began on October 24, 2008. As of September 6, 2011, the number of Circuit-Permit trips also included the low-income seniors who qualified for the program. Effective as of January 1, 2013, the state changed the name of the Circuit Breaker Program to the Benefit Access Program. Given these changes, Metra provided over 735,000 free Benefit-Access trips in 2011, which was a 49% increase over 2010. In 2012, Metra provided over 950,000 free Benefit-Access trips, which was a 29% increase compared to 2011. The table on the next page presents the average daily conductor load counts for Benefit-Access trips by service period as well as the total number of Benefit-Access trips recorded for the month. The following graph shows the total number of Benefit-Access trips by month between 2009 and 2013.

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Benefit-Access Free Trips

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2012

Avg Wkday 2,827 2,924 3,053 3,152 3,090 3,274 3,184 3,276 3,547 3,468 3,334 3,048Avg Sat 1,231 1,308 1,468 1,447 1,375 1,676 1,584 1,666 1,730 1,450 1,541 1,516

Avg Sun/Hol 805 966 948 942 1,008 1,092 1,058 1,134 1,164 1,125 1,141 1,047Typical week 16,171 16,892 17,683 18,150 17,830 19,137 18,563 19,179 20,631 19,913 19,349 17,802

Total Reported* 69,123 70,491 78,307 76,694 78,507 81,498 79,551 86,543 83,034 90,053 81,871 74,816Revenue Loss** $155,527 $176,228 $195,768 $191,735 $196,268 $203,745 $198,878 $216,358 $207,585 $225,133 $204,678 $187,040

2013Avg Wkday 3,047 3,189 3,173 3,356 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Avg Sat 1,413 1,393 1,442 1,499 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Avg Sun/Hol 825 955 973 1,064 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Typical week 17,471 18,295 18,280 19,344 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Total Reported* 76,802 73,179 78,710 84,089 0 0 0 0 0 0 0 0Revenue Loss** $192,005 $182,948 $196,775 $210,223 $0 $0 $0 $0 $0 $0 $0 $0

*Includes low-income seniors as of 9/6/11. P:\RIDE\CircPermsRidingFree\[CircPermsTbls_NoLinks.xls]CircPermsCurrent_ToD&DoW

**Revenue loss based on zone pair A-E reduced one-way fare.Most recent month's data from TOPS 05/07/13

System Benefit-Access Riders Riding Free by Month, 2009-2013

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2009 2010 2011 2012 2013Note: Includes low-income seniors as of 9/6/11.

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Reduced-Fare Sales – In collaboration with the RTA’s Reduced-Fare Permit Program, Metra allows qualified users to ride Metra at a reduced rate. The following types of users are eligible to receive a reduced-fare permit through the RTA’s Reduced-Fare Permit Program and hence Metra is eligible for reimbursement of the lost revenue by IDOT.

All senior citizens who are within three weeks of their 65th birthday or older (see Seniors Ride Free Program for further information)

Medicare card recipients receiving Social Security benefits People with disabilities who receive Social Security benefits Veterans with disabilities who receive Service-connected disability benefits People with disabilities whose doctors validate their disability Full-time students enrolled in an accredited grade school or high school with a

valid letter of certification from their school (on school stationery) or a valid school I.D. bearing the student's name, school name and authorized signature.

Metra also offers reduced-fare tickets to children ages 7 to 11 (saves 50 percent over one-way fares) and to U.S. military personnel (may purchase one-way or ten-ride tickets at a reduced fare provided they present proper military identification indicating they are on active duty). Through January 31, 2012, young adults (ages 12-17) also received a half fare on weekends and holidays. The table below shows all reduced-fare ticket sales by month for 2012 and 2013.

Monthly Ten-Ride One-Way Conductor Monthly Ten-Ride One-Way ConductorJanuary 2,621 11,231 44,286 43,093 3,035 11,038 41,950 40,039February 2,778 12,409 38,843 42,774 3,092 11,047 33,861 39,092March 3,082 12,678 68,066 52,172 3,166 11,101 54,828 45,423April 2,890 12,222 52,883 48,232 3,128 12,296 44,413 45,922May 2,988 12,640 52,137 50,788June 2,729 12,899 94,982 64,630July 2,767 12,115 100,194 59,564August 2,699 13,453 96,684 57,645

September 3,161 11,573 43,237 41,702October 3,421 14,153 49,188 47,424November 3,236 12,423 50,284 44,990December 2,719 9,847 57,171 46,967YTD 11,371 48,540 204,078 186,271 12,421 45,482 175,052 170,476

2012 2013

Reduced-Fare Ticket Sales (2012-2013)

Police Officer and Firefighter Free Rides – Currently, Chicago-area uniformed police officers from any municipality, including sheriff’s deputies, bailiffs, and corrections officers, and Chicago firefighters are allowed free transportation on Metra. These free rides are not reimbursed by the State of Illinois. Metra conductors began recording the number of free rides taken by these uniformed police officers and firefighters as of April 2, 2012. The table (next page) presents the average daily conductor load counts for “Police Officer and Firefighter” trips by service period as well as the total number of these trips recorded for the month.

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Police Officers and Firefighters in Uniform Riding Free

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2012

Avg Wkday #DIV/0! #DIV/0! #DIV/0! 75 194 214 286 208 252 264 253 238Avg Sat #DIV/0! #DIV/0! #DIV/0! 5 46 29 212 38 16 25 13 16

Avg Sun/Hol #DIV/0! #DIV/0! #DIV/0! 2 49 27 53 30 24 13 17 19Typical week #DIV/0! #DIV/0! #DIV/0! 384 1,062 1,128 1,697 1,107 1,302 1,358 1,293 1,226

Total Reported 0 0 0 1,614 4,684 4,755 7,179 5,050 5,018 6,226 5,442 4,958

Revenue Loss* $0 $0 $0 $6,079 $17,666 $18,081 $27,359 $19,323 $18,830 $23,500 $20,383 $18,4852013

Avg Wkday 263 264 227 227 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Avg Sat 14 4 12 10 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Avg Sun/Hol 32 34 23 13 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!Typical week 1,363 1,358 1,169 1,157 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Total Reported 6,009 5,431 4,937 5,083 0 0 0 0 0 0 0 0Revenue Loss* $22,538 $20,678 $18,746 $19,347 $0 $0 $0 $0 $0 $0 $0 $0

*Revenue loss based on average fare calculated from total passenger trips and passenger revenue by month. P:\RIDE\PoliceFireRidingFree\[PoliceFireTbls_NoLinks.xls]PoliceFireCurrent_ToD&DoW

Most recent month's data from TOPS 05/07/13

Accessible Equipment Use - All trains became fully accessible (at least one accessible car per train) in May 1998; however, some individual stations are not yet fully accessible. The chart (below) presents the number of trips utilizing the lift by month since 2008.

Trips Utilizing Accessible Equipment

0500

1,0001,5002,0002,5003,0003,5004,000

2008 2009 2010 2011 2012 2013

Bike Program – On June 1, 2005, Metra implemented the Bikes on Trains program allowing three bikes in each diesel rail accessible car and two bikes per car on the Metra Electric District. Bikes are allowed on weekday off-peak trains, including reverse commute trains, and on all weekend trains. In April 2010, the program was expanded to allow five bikes in each diesel rail accessible car (two bikes per car remain allowed on the Metra Electric District). Some blackout dates apply for special events that typically generate higher ridership, e.g., Taste of Chicago. The table (below) shows the average usage by month for the program.

Bikes on Trains Program Usage

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2011

Avg Wkday 535 571 779 863 955 1,257 1,045 1,134 1,128 1,013 810 637Avg Sat 261 313 498 600 563 1,071 802 598 881 668 554 405

Avg Sun/Hol 206 262 472 519 587 893 693 379 741 571 448 309Total Bikes Carried 13,520 14,300 21,510 23,125 26,185 35,320 29,323 29,990 30,277 28,247 21,463 16,616

2012Avg Wkday 559 468 534 694 ##### ##### ##### ##### ##### ##### ##### #####

Avg Sat 359 274 392 556 ##### ##### ##### ##### ##### ##### ##### #####Avg Sun/Hol 231 213 246 467 ##### ##### ##### ##### ##### ##### ##### #####

Total Bikes Carried 14,895 11,306 14,413 19,354 0 0 0 0 0 0 0 0P:\RIDE\BikesCarried\[BikesCarriedTbls_NoLinks.xls]for text

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Comparison of Actual vs. Budgeted Passenger Trips -- Each year as part of the budgeting process, monthly passenger trips for upcoming years are forecasted. The table below portrays 2012 actual, 2013 budgeted, and 2013 actual passenger trips on the Metra system. For April 2013, passenger trips were 1.2% favorable to budget, while passenger trips for year-to-date are -1.4% unfavorable to budget.

Month 2012 Actual 2013 Budget 2013 Actual % ChgJAN 6,637,767 6,647,723 6,411,878 -3.5%FEB 6,371,315 6,380,872 6,329,033 -0.8%MAR 6,856,410 6,866,694 6,707,034 -2.3%APR 6,693,917 6,703,958 6,782,792 1.2%MAY 6,791,917 6,802,105 0 -100.0%JUN 7,055,741 7,066,324 0 -100.0%JUL 7,017,213 7,027,739 0 -100.0%AUG 7,112,666 7,123,335 0 -100.0%SEP 6,756,200 6,766,334 0 -100.0%OCT 7,091,054 6,985,128 0 -100.0%NOV 6,773,315 6,864,139 0 -100.0%DEC 6,112,740 6,280,798 0 -100.0%YTD 26,559,408 26,599,247 26,230,736 -1.4%Annual Total 81,270,253 81,515,148 26,230,736 -67.8%

Passenger Trips (Reported + Free): Actual vs. Budget

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April 2012 vs 2013 2012 vs 2013

2012 2013 %Change 2012 2013 %ChangeBNSF 1,341,663 1,353,244 0.9% 1,353,529 1,363,901 0.8%Electric Lines 785,619 779,214 -0.8% 803,220 798,169 -0.6%Heritage 56,888 57,773 1.6% 56,911 57,799 1.6%Milw-N 558,846 567,915 1.6% 564,121 573,419 1.6%Milw-W 555,512 555,710 0.0% 565,285 567,803 0.4%North Central 139,106 139,272 0.1% 139,911 140,296 0.3%Rock Island 698,680 704,842 0.9% 705,085 712,607 1.1%SouthWest 210,715 219,123 4.0% 211,387 219,684 3.9%UP-N 725,280 748,709 3.2% 735,958 761,154 3.4%UP-NW 893,511 903,105 1.1% 903,248 911,828 0.9%UP-W 651,405 669,798 2.8% 655,264 676,134 3.2%SYSTEM 6,617,223 6,698,703 1.2% 6,693,917 6,782,792 1.3%

January - April 2012 vs 2013 2012 vs 2013

2012 2013 %Change 2012 2013 %ChangeBNSF 5,303,462 5,256,019 -0.9% 5,347,662 5,294,245 -1.0%Electric Lines 3,174,422 3,017,644 -4.9% 3,245,852 3,088,027 -4.9%Heritage 227,724 227,289 -0.2% 227,776 227,371 -0.2%Milw-N 2,212,704 2,196,419 -0.7% 2,230,755 2,216,613 -0.6%Milw-W 2,193,746 2,134,017 -2.7% 2,228,174 2,178,244 -2.2%North Central 558,240 539,303 -3.4% 561,455 542,652 -3.3%Rock Island 2,789,577 2,731,001 -2.1% 2,814,780 2,761,130 -1.9%SouthWest 843,055 850,121 0.8% 845,808 851,963 0.7%UP-N 2,870,422 2,886,994 0.6% 2,912,015 2,932,135 0.7%UP-NW 3,511,345 3,493,786 -0.5% 3,547,188 3,527,634 -0.6%UP-W 2,580,098 2,585,364 0.2% 2,597,945 2,610,723 0.5%SYSTEM 26,264,793 25,917,956 -1.3% 26,559,408 26,230,736 -1.2%

Last 12 11-12 vs 12-13 11-12 vs 12-13

Months 2011-2012 2012-2013 %Change 2011-2012 2012-2013 %ChangeBNSF 16,294,764 16,187,500 -0.7% 16,607,201 16,306,118 -1.8%Electric Lines 9,723,488 9,292,579 -4.4% 10,047,561 9,514,764 -5.3%Heritage 699,604 681,228 -2.6% 704,548 682,414 -3.1%Milw-N 6,862,683 6,817,832 -0.7% 7,041,207 6,878,991 -2.3%Milw-W 6,797,437 6,678,477 -1.8% 7,036,391 6,810,093 -3.2%North Central 1,695,199 1,662,285 -1.9% 1,725,323 1,671,680 -3.1%Rock Island 8,511,521 8,345,993 -1.9% 8,657,036 8,437,826 -2.5%SouthWest 2,526,256 2,529,970 0.1% 2,561,245 2,536,819 -1.0%UP-N 8,801,235 8,938,601 1.6% 9,220,153 9,076,492 -1.6%UP-NW 10,863,471 10,889,830 0.2% 11,223,460 11,005,461 -1.9%UP-W 7,908,372 7,948,636 0.5% 8,079,343 8,020,926 -0.7%SYSTEM 80,684,028 79,972,928 -0.9% 82,903,466 80,941,581 -2.4%

P:\RIDE\Rprt_xls\[RIDETAB.XLS]A

Table 2: Passenger Trips by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns

than our previous systems were able to provide.

Reported Reported & Free Trips

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April 2012 vs. April 2013ZonePair Miles 2012 2013 Change % Change 2012 2013AA 0-5 22,549 22,154 -395 -1.8% 0.3% 0.3%AB 5-10 484,262 500,736 16,474 3.4% 7.3% 7.5%AC 10-15 845,063 879,877 34,814 4.1% 12.8% 13.1%AD 15-20 1,061,576 1,094,753 33,177 3.1% 16.0% 16.3%AE 20-25 1,386,152 1,414,637 28,485 2.1% 20.9% 21.1%AF 25-30 829,698 839,667 9,969 1.2% 12.5% 12.5%AG 30-35 516,300 518,808 2,508 0.5% 7.8% 7.7%AH 35-40 451,435 440,560 -10,875 -2.4% 6.8% 6.6%AI 40-45 145,162 144,409 -753 -0.5% 2.2% 2.2%AJ 45-50 28,921 27,705 -1,216 -4.2% 0.4% 0.4%AK 50-55 35,925 34,971 -954 -2.7% 0.5% 0.5%AM 60-65 9,862 9,110 -752 -7.6% 0.1% 0.1%Intermediate* 277,801 263,732 -14,069 -5.1% 4.2% 3.9%Conductor 337,339 332,773 -4,566 -1.4% 5.1% 5.0%Group 3,717 2,648 -1,069 -28.8% 0.1% 0.0%

Weekend Ticket 224,878 220,288 -4,590 -2.0% 3.4% 3.3%Total 6,617,223 6,698,703 81,480 1.2% 100.0% 100.0%

Last Three Months

Zone

Pair Miles 2012 2013 Change % Change 2012 2013

AA 0-5 69,553 66,582 -2,971 -4.3% 0.4% 0.3%AB 5-10 1,441,217 1,453,540 12,323 0.9% 7.3% 7.4%AC 10-15 2,531,951 2,576,160 44,209 1.7% 12.9% 13.2%AD 15-20 3,145,568 3,210,258 64,690 2.1% 16.0% 16.4%AE 20-25 4,103,350 4,147,188 43,838 1.1% 20.8% 21.2%AF 25-30 2,460,076 2,463,441 3,365 0.1% 12.5% 12.6%AG 30-35 1,535,927 1,520,233 -15,694 -1.0% 7.8% 7.8%AH 35-40 1,335,717 1,290,401 -45,316 -3.4% 6.8% 6.6%AI 40-45 438,438 422,726 -15,712 -3.6% 2.2% 2.2%AJ 45-50 85,649 81,886 -3,763 -4.4% 0.4% 0.4%AK 50-55 106,315 100,530 -5,785 -5.4% 0.5% 0.5%AM 60-65 28,072 27,585 -487 -1.7% 0.1% 0.1%Intermediate* 828,832 771,222 -57,610 -7.0% 4.2% 3.9%Conductor 993,192 953,527 -39,665 -4.0% 5.0% 4.9%Group 11,330 10,013 -1,317 -11.6% 0.1% 0.1%Weekend Ticket 688,768 650,973 -37,796 -5.5% 3.5% 3.3%Total 19,696,150 19,582,880 -113,270 -0.6% 100.0% 100.0%

*Trips that do not begin or end in Fare Zone A.

Note: Free trips and refunds are not included.

Table 3

System Ridership by Fare Zone

Percent Share

Percent Share

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Table 4Passenger Miles & Average Trip Length by Rail Line

April

Line Passenger Miles (in 000's) % Chng Average Trip Length2012 2013 Change % Chng in Trips 2012 2013 % Chng

BNSF 31,903 31,994 91 0.3% 0.9% 23.78 23.64 -0.6%

Electric Lines 15,650 15,400 -251 -1.6% -0.8% 19.92 19.76 -0.8%

Heritage 1,604 1,620 17 1.0% 1.6% 28.19 28.05 -0.5%

Milw-North 13,058 13,171 113 0.9% 1.6% 23.37 23.19 -0.7%

Milw-West 13,810 13,768 -42 -0.3% 0.0% 24.86 24.78 -0.3%

North Central 4,437 4,430 -7 -0.2% 0.1% 31.90 31.80 -0.3%

Rock Island 15,002 15,050 48 0.3% 0.9% 21.47 21.35 -0.6%

SouthWest 4,010 4,204 194 4.8% 4.0% 19.03 19.19 0.8%

UP-North 12,693 12,954 261 2.1% 3.2% 17.50 17.30 -1.1%

UP-NW 22,830 22,959 129 0.6% 1.1% 25.55 25.42 -0.5%

UP-West 14,604 14,989 385 2.6% 2.8% 22.42 22.38 -0.2%System* 149,601 150,539 938 0.6% 1.2% 22.61 22.47 -0.6%

*Does not include free trips. P:\RIDE\Rprt_xls\[TripDistance.xls]A

Figure 3

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Trip Distance(Rolling 3-Month Averages)

21.2

21.4

21.6

21.8

22.0

22.2

22.4

22.6

22.8

23.0

23.2

23.4

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Mile

s

*Does not include free trips

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Table 5

Passenger Loads % Change Share of Total*Service Period 2011 2012 2013 11 vs 13 12 vs 13 11 12 13

Average Weekday

Peak Period/Peak Direction 226,600 226,200 220,300 -2.8% -2.6% 76% 75% 76%Peak Period/Reverse Direction 19,900 21,200 20,100 1.0% -5.2% 7% 7% 7%Midday 33,100 33,400 32,100 -3.0% -3.9% 11% 11% 11%Evening 17,900 19,100 17,800 -0.6% -6.8% 6% 6% 6%Total Weekday 297,500 299,900 290,300 -2.4% -3.2% 100% 100% 100%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Dir 1,133,000 1,131,000 1,101,500 -2.8% -2.6% 71% 71% 71%Weekday Off-Peak 354,500 368,500 350,000 -1.3% -5.0% 22% 23% 23%Saturday 61,900 59,700 56,500 -8.7% -5.4% 4% 4% 4%Sunday 36,800 37,800 35,700 -3.0% -5.6% 2% 2% 2%

Total Week 1,586,200 1,597,000 1,543,700 -2.7% -3.3% 100% 100% 100%

Total Off-Peak 453,200 466,000 442,200 -2.4% -5.1% 29% 29% 29%*Percentages may not add up to 100 due to rounding.

% Capacity Utilization % ChangeService Period 2011 2012 2013 11 vs 13 12 vs 13

Average Weekday

Peak Period/Peak Direction 72.9% 72.4% 71.0% -1.8% -1.4%Peak Period/Reverse Direction 35.1% 37.2% 36.6% 1.5% -0.6%Midday 45.8% 47.5% 46.9% 1.1% -0.6%Evening 31.9% 33.3% 32.3% 0.4% -1.1%Total Weekday 60.0% 60.4% 59.4% -0.6% -0.9%

Typical Week with Five Weekdays

Weekday Peak Per/Peak Direction 72.9% 72.4% 71.0% -1.8% -1.4%Weekday Off-Peak 38.3% 39.9% 39.2% 0.9% -0.7%Saturday 37.2% 36.7% 34.6% -2.6% -2.1%Sunday 40.4% 41.5% 39.3% -1.1% -2.1%

Total Week 57.9% 58.3% 57.2% -0.7% -1.1%

Total Off-Peak 38.3% 39.6% 38.6% 0.3% -1.0%

February - March - April

System Passenger Loads by Service PeriodFebruary - March - April

Table 6

System Capacity Utilization by Service Period

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IV. TICKET SALES Table 7 (pg. 19) provides a breakdown by rail line of April sales by ticket type for 2012 and 2013. Estimated ridership and revenue data are shown on Table 8 (pg. 20) according to ticket type for April 2013. Table 9 (pg. 20) breaks down the April 2013 ticket sales by method of purchase, which includes station (agents and vending machines), Ticket-by-Mail, Ticket-by-Internet, conductor sales on-train, and Commuter Benefit. The Commuter Benefit Program includes tickets distributed through the workplace by private concerns, including WageWorks. Table 9 also includes the percent change from the same period a year ago. Fare Increase & Changes to Ticket Policies – On February 1, 2012, Metra’s 25.1% fare increase and ticket policy changes became effective. The following changes were made to Metra’s ticket policies:

One-way tickets purchased on or after February 1, 2012 are only valid for 14 days. There are no refunds for one-way tickets.

The ten-ride ticket discount was reduced from 20% to 10%. Ten-ride tickets remain valid for one year from the date of purchase. Ten-ride tickets are refundable three months from the date of purchase. For refunds on partially used ten-ride tickets, the cost of a one-way ticket for the specific zone-pair combination is deducted for each ride taken. After the 9th ride has been used, the tickets are no longer eligible for refund. Refunds on ten-ride tickets are subject to a $5.00 handling fee per transaction.

Monthly tickets are only valid for the month issued, and they are no longer accepted as transportation through noon on the first business day of the following month. Refunds on monthly tickets are subject to a $5.00 handling fee per transaction.

In December 2012, the Metra Board of Directors approved a change in fare media policy to price the ten-ride ticket at the cost of 10 one-ways, instead of nine, effective February 1, 2013. In order to prevent stockpiling of tickets at the old price, all ten-ride tickets purchased between November 17, 2012 (the day after the fare increase was announced) and January 31, 2013 (the day before the fare increase) were valid only through February 28, 2013, to minimize revenue losses from ticket stockpiling. Unused tickets will be reimbursed according to the refund policy in effect at the time of purchase.

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Credit Card Sales – Tickets can be purchased via credit card on the internet through Metra’s website, at station windows, and by using ticket vending machines at select locations. On March 9, 2012, new ticket vending machines were placed at LaSalle Street Station, Ogilvie Transportation Center, and Chicago Union Station. The table below shows credit card sales by ticket type for 2012 and 2013. The table on the next page shows the number of tickets sold at each of the five downtown stations beginning January 2012. Please note that monthly ticket sales are reported based on the month the ticket was valid, not the date the ticket was purchased (e.g. a March monthly ticket purchased on February 22 is reported as a March sale).

2012

Ticket Type Jan Feb Mar5 Apr May Jun Jul Aug Sep Oct Nov Dec YTD

Internet Sales 1

Monthly2 4,382 4,304 4,471 4,312 4,312 4,250 4,153 4,193 4,403 4,470 4,346 3,826 17,469Ten-Ride 5,392 4,995 4,285 3,527 4,265 4,261 3,916 4,460 3,990 4,592 4,509 2,811 18,199

Station Sales 3

Monthly2 26,599 27,169 29,295 27,337 25,886 25,921 24,938 24,781 26,284 28,276 27,075 20,998 110,400Ten-Ride 90,351 80,845 81,907 73,277 74,480 76,699 77,593 80,151 71,906 81,464 73,604 58,278 326,380One-Way 76,853 75,035 103,828 91,227 103,868 131,276 148,504 152,113 100,264 107,507 102,791 107,304 346,943Weekend 3,072 4,222 8,054 4,670 5,579 8,370 11,365 13,422 9,846 5,376 8,088 8,436 20,018

Ticket Vending Machines 4

Monthly2 826 831 836 3,183 3,613 4,036 3,906 4,238 4,470 5,240 4,526 4,005 5,676Ten-Ride 6,092 4,948 10,837 16,526 18,139 20,893 21,728 24,507 22,872 27,314 23,769 19,921 38,403One-Way 10,824 10,886 28,003 31,841 35,210 46,618 46,621 50,830 42,017 41,003 41,069 41,209 81,554Weekend 981 1,118 3,040 2,936 2,407 4,435 4,335 3,773 5,979 3,432 3,738 5,050 8,075

Total 225,372 214,353 274,556 258,836 277,759 326,759 347,059 362,468 292,031 308,674 293,515 271,838 973,117

2013Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTD

Internet Sales 1

Monthly2 4,082 4,310 4,403 4,480 17,275Ten-Ride 3,258 3,326 2,723 3,003 12,310

Station Sales 3

Monthly2 25,577 27,723 29,976 31,475 114,751Ten-Ride 71,457 64,066 62,998 64,382 262,903One-Way 99,770 93,996 123,476 116,056 433,298Weekend 3,637 4,531 8,557 5,177 21,902

Ticket Vending Machines 4

Monthly2 4,404 5,065 5,987 5,609 21,065Ten-Ride 22,009 19,404 19,192 21,291 81,896One-Way 36,950 37,116 44,937 43,428 162,431Weekend 2,232 2,274 3,471 2,846 10,823

Total 273,376 261,811 305,720 297,747 0 0 0 0 0 0 0 0 1,138,6541Ticket-by-Internet Sales via credit and debit cards began on September 9, 2009.2Monthly ticket sales are reported based on the month the ticket is valid, not the date the ticket was sold.

3On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station, and January 18, 2010, Chicago Union Station and

Ogilvie Transportation Center, and February 8, 2010, all 76 outlying stations where an agent is on duty began accepting credit and debit cards.4 New ticket vending machines (TVMs) at the 14 busiest Metra Electric District stations began accepting credit and debit cards on February 8, 2010. 5 On March 9, 2012, new ticket vending machines were also placed at LaSalle Street Station, Ogilvie Transportation Center, and Chicago Union Station.

Credit/Debit Card Sales -- Number of Tickets Sold

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2012

Station Ticket Type Jan Feb Mar1 Apr May Jun Jul Aug Sep Oct Nov Dec YTDLaSalle Street Station

Monthly 10 79 158 180 262 233 240 335 251 245 89Ten-Ride 258 508 689 901 958 1,020 1,003 1,268 1,055 988 766One-Way 862 1,264 1,703 2,339 2,366 2,193 2,102 1,738 2,132 1,946 2,126Weekend 67 190 157 218 236 147 301 142 186 226 257

Millennium StationMonthly 182 259 311 252 288 230 187 243 220 336 358 213 1,004

Ten-Ride 2,099 1,531 1,487 1,822 1,661 1,391 1,503 1,531 1,839 2,230 2,102 1,585 6,939One-Way 2,782 2,956 3,405 3,892 3,894 4,799 4,970 5,702 4,346 4,876 4,284 4,011 13,035Weekend 55 94 124 108 92 132 117 138 173 110 150 118 381

Ogilvie CenterMonthly 0 550 818 916 802 1,098 1,116 1,255 1,193 1,028 550

Ten-Ride 1,639 3,654 4,420 5,311 5,606 7,123 6,369 8,067 6,691 5,354 5,293One-Way 2,190 2,779 3,726 5,821 6,144 6,872 4,916 5,610 5,461 4,184 4,969Weekend 192 178 151 377 502 367 437 365 189 196 370

Union StationMonthly 3 1,490 1,639 1,992 1,936 1,968 2,157 2,335 2,067 1,868 1,493

Ten-Ride 3,864 6,875 7,927 9,755 9,902 10,984 9,923 11,643 10,365 8,931 10,739One-Way 11,740 13,574 14,995 21,088 18,873 21,551 19,353 16,197 16,357 19,000 25,314Weekend 937 1,153 860 1,516 1,081 1,256 3,074 1,271 738 1,434 2,090

Van Buren Street StationMonthly 62 73 106 84 87 96 78 87 72 80 107 75 325

Ten-Ride 526 418 417 408 387 410 403 396 426 506 408 340 1,769One-Way 886 838 957 1,085 1,166 1,288 1,240 1,404 1,427 1,480 1,515 1,211 3,766Weekend 16 24 21 47 24 24 38 30 43 44 39 32 108

Total 6,608 6,193 28,590 39,992 44,842 58,784 57,204 64,343 59,537 59,888 55,648 52,985 81,3832013

Station Ticket Type Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTDLaSalle Street Station

Monthly 221 300 409 316 1,246Ten-Ride 1,125 881 552 735 3,293One-Way 1,789 1,678 1,874 2,192 7,533Weekend 97 124 190 97 508

Millennium StationMonthly 271 259 325 221 1,076

Ten-Ride 2,026 1,676 1,333 1,816 6,851One-Way 3,682 2,641 3,760 5,010 15,093Weekend 74 84 101 99 358

Ogilvie CenterMonthly 778 1,304 1,682 1,534 5,298

Ten-Ride 5,972 5,108 5,645 6,248 22,973One-Way 4,852 6,526 6,708 5,760 23,846Weekend 120 110 341 159 730

Union StationMonthly 2,359 2,444 2,806 2,521 10,130

Ten-Ride 9,436 8,930 8,826 9,346 36,538One-Way 15,524 15,411 20,012 16,256 67,203Weekend 880 500 1,316 945 3,641

Van Buren Street StationMonthly 44 92 106 76 318

Ten-Ride 459 371 338 359 1,527One-Way 1,276 1,393 1,445 1,571 5,685Weekend 35 34 43 33 145

Total 51,020 49,866 57,812 55,294 0 0 0 0 0 0 0 0 213,9921On March 9, 2012, new ticket vending machines were also placed at LaSalle Street Station, Ogilvie Transportation Center, and Chicago Union Station.

Total Number of Tickets Sold at Credit Card TVMs in Downtown Stations

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Link-Up and PlusBus - For a number of years, Metra has participated in joint ticket programs with CTA and Pace. Monthly pass holders can purchase a Link-Up transit card for unlimited connecting travel on CTA and Pace buses. The Link-Up pass is accepted on peak-period CTA services (6:00 a.m.-9:30 a.m. and 3:30 p.m.-7:00 p.m.) and most Pace services. In February 2012, the price of the Link-Up pass increased from $39 to $45 as a result of Metra eliminating ticket subsidies for Link-Up and PlusBus tickets (previously $6.00 and $8.54, respectively). As a result of the fare ticket and policy changes implemented by the CTA for its 2013 budget, the Link-Up pass increased from $45 to $55 starting with the March monthly pass. Monthly pass holders can also purchase an unlimited PlusBus pass to be used in conjunction with their monthly ticket good for travel on all Pace suburban buses. The cost of PlusBus is $30 and allows unlimited use on most Pace routes. The table below presents Link-Up and PlusBus sales for April 2012 and April 2013.

2012 2013 Change 2012 2013 ChangeBNSF 1,503 1,299 -204 966 994 28Other CUS Lines 1,293 1,080 -213 115 123 8Electric 1,049 914 -135 63 44 -19Rock Island 679 654 -25 34 35 1Union Pacific 1,532 1,300 -232 237 255 18Total 6,056 5,247 -809 1,415 1,451 36

*Line estimates beginning in March 2011 may be affected by the implementation of a new revenue accountingsystem, which provides more precise line breakdowns than our previous systems were able to provide.

Link-Up PlusBus

Link-Up and PlusBus Sales*April

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Table 7Ticket Sales by Type and Line*

April 2012 vs. April 2013

2012 2013 Change %Chng 2012 2013 Change %Chng

MONTHLY STATION ONE-WAY

BNSF 21,216 22,576 1,360 6.4% BNSF 73,048 75,891 2,843 3.9%

Electric Lines 11,292 11,542 250 2.2% Electric Lines 94,400 106,873 12,473 13.2%

Heritage 1,084 1,125 41 3.8% Heritage 705 1,031 326 46.2%

Milw-N 7,430 8,132 702 9.4% Milw-N 32,371 35,981 3,610 11.2%

Milw-W 8,320 8,721 401 4.8% Milw-W 38,433 40,139 1,706 4.4%

North Central 2,201 2,298 97 4.4% North Central 4,481 4,778 297 6.6%

Rock Island 11,169 11,870 701 6.3% Rock Island 39,974 45,711 5,737 14.4%

SouthWest 3,734 4,009 275 7.4% SouthWest 6,203 6,770 567 9.1%

UP-N 8,425 9,418 993 11.8% UP-N 41,293 46,355 5,062 12.3%

UP-NW 12,681 13,738 1,057 8.3% UP-NW 56,247 59,007 2,760 4.9%

UP-W 9,157 10,042 885 9.7% UP-W 44,244 47,140 2,896 6.5%

SYSTEM 96,709 103,471 6,762 7.0% SYSTEM 431,399 469,676 38,277 8.9%

TEN-RIDE CONDUCTOR ONE-WAY

BNSF 29,129 24,759 -4,370 -15.0% BNSF 37,850 33,937 -3,913 -10.3%

Electric Lines 17,022 13,846 -3,176 -18.7% Electric Lines 25,578 26,277 699 2.7%

Heritage 898 767 -131 -14.6% Heritage 881 1,127 246 27.9%

Milw-N 14,861 12,477 -2,384 -16.0% Milw-N 34,663 35,286 623 1.8%

Milw-W 10,129 8,347 -1,782 -17.6% Milw-W 36,948 36,513 -435 -1.2%

North Central 2,958 2,502 -456 -15.4% North Central 11,027 11,867 840 7.6%

Rock Island 13,552 10,892 -2,660 -19.6% Rock Island 30,694 27,272 -3,422 -11.1%

SouthWest 3,661 3,254 -407 -11.1% SouthWest 7,180 7,446 266 3.7%

UP-N 22,670 20,538 -2,132 -9.4% UP-N 67,035 69,478 2,443 3.6%

UP-NW 20,119 16,658 -3,461 -17.2% UP-NW 51,646 49,538 -2,108 -4.1%

UP-W 15,483 13,179 -2,304 -14.9% UP-W 33,837 34,032 195 0.6%

SYSTEM 150,482 127,219 -23,263 -15.5% SYSTEM 337,339 332,773 -4,566 -1.4%

WEEKEND TICKET SALES PERCENT SHARE BY TICKET TYPE

BNSF 14,855 13,973 -882 -5.9% Monthly 8.7% 9.2% 0.5%

Electric Lines 6,441 6,849 408 6.3% Ten-Ride 13.6% 11.3% -2.3%

Milw-N 10,962 10,294 -668 -6.1% Station One-Way 39.0% 41.9% 2.9%

Milw-W 10,082 9,901 -181 -1.8% Conductor One-Way 30.5% 29.7% -0.8%

Rock Island 6,476 6,751 275 4.2% Total One-Way 69.5% 71.6% 2.1%

SouthWest 292 250 -42 -14.4% Weekend 8.1% 7.9% -0.3%

UP-N 12,598 11,115 -1,483 -11.8%

UP-NW 17,272 17,635 363 2.1%

UP-W 10,973 11,348 375 3.4%

SYSTEM 89,951 88,116 -1,835 -2.0%*Free trips are not included and not adjusted for ticket refunds. P:\RIDE\Rprt_xls\[TIKSALES.xls]by_line

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Page 21: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

Percent Share of Total

2012 2013 Change Change 2012 20134,158,487 4,449,253 290,766 7.0% 62.5% 66.0%1,504,820 1,272,190 -232,630 -15.5% 22.6% 18.9%

431,399 469,676 38,277 8.9% 6.5% 7.0%337,339 332,773 -4,566 -1.4% 5.1% 4.9%47,833 48,058 225 0.5% 0.7% 0.7%

177,045 172,231 -4,815 -2.7% 2.7% 2.6%

6,656,923 6,744,180 87,258 1.3% 100.0% 100.0%

$14,071,572 $15,026,631 $955,058 6.8% 56.2% 58.6%6,616,686 6,095,670 -521,016 -7.9% 26.4% 23.8%2,151,715 2,350,315 198,601 9.2% 8.6% 9.2%1,590,157 1,556,040 -34,117 -2.1% 6.3% 6.1%

133,931 134,561 630 0.5% 0.5% 0.5%495,565 482,251 -13,314 -2.7% 2.0% 1.9%

$25,059,626 $25,645,468 $585,842 2.3% 100.0% 100.0%*Does not include free trips and group sales. P:\RIDE\Rprt_xls\[TIKSALES.xls]system

**Not adjusted for ticket refunds.

Table 9: System Ticket Sales by Method of PurchaseApril

Monthly Ten-RideTICKET SALES 2012 2013 % Change 2012 2013 % Change

30,520 37,084 21.5% 89,803 85,673 -4.6%21,141 19,882 -6.0% 43,930 27,717 -36.9%51,661 56,966 10.3% 133,733 113,390 -15.2%

9,835 8,808 -10.4% 11 3 -72.7%

4,312 4,480 3.9% 4,264 3,003 -29.6%30,901 33,217 7.5% 12,474 10,823 -13.2%

96,709 103,471 7.0% 150,482 127,219 -15.5%

TICKET SALES 2012 2013 % Change 2012 2013 % Change

123,068 159,484 29.6% 7,606 8,023 5.5%308,331 310,192 0.6% 11,527 11,200 -2.8%431,399 469,676 8.9% 19,133 19,223 0.5%

337,339 332,773 -1.4% 70,818 68,893 -2.7%

768,738 802,449 4.4% 89,951 88,116 -2.0%

1On January 11, 2010, LaSalle Street Station, Millennium Station, and Van Buren Station and on January 18, 2010 Chicago Union Station and

Ogilvie Transportation Center began accepting credit and debit cards. On February 8, 2010, all 76 outlying stations where an agent is on duty

and new ticket vending machines at the 14 busiest Metra Electric District stations began accepting credit and debit cards.

New TVMs were also placed at LaSalle St. Station, Ogilvie Transportaton Center, and Chicago Union Station on March 9, 2012.2 On September 9, 2009, Ticket-by-Internet began accepting credit and debit cards.

3 Does not include free trips and group sales, and not adjusted for ticket refunds.

PASSENGER TRIPS

WEEKEND - Conductor

TOTAL**

MONTHLY10-RIDE

PASSENGER REVENUE

MONTHLY10-RIDE

ONE-WAY - ConductorWEEKEND - Station

TOTAL**

Table 8

Systemwide* Ridership and Revenue by Ticket TypeApril

ONE-WAY - Station

ONE-WAY - StationONE-WAY - ConductorWEEKEND - StationWEEKEND - Conductor

Station (Credit)1

Station (Cash/Check)Total Station

By Mail

Weekend

Station (Credit)1

Station (Cash/Check)

One-Way

By Internet2

Commuter Benefits

Total3

Total3

Total Station

On-Train

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Page 22: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

V. PASSENGER REVENUES The table below shows that system revenues increased by 2.3% in April 2013 when compared to April 2012.

April2011 2012 2013 11 vs. 12 12 vs. 13

April $19,158 $24,925 $25,497 30.1% 2.3%February-April $56,277 $74,123 $74,483 31.7% 0.5%January - April $75,033 $93,931 $98,244 25.2% 4.6%Last 12 Months $235,720 $259,883 $302,447 10.3% 16.4%

Percent ChangeSystem Passenger Revenues

P:\RIDE\Rprt_xls\[REVTAB.xls]A

(in 000s)

Table 10 (pg. 22) breaks out passenger revenues by rail line for the last two years. Figure 5 (pg. 23) illustrates system average fare (i.e., revenue per passenger trip). Table 11 (pg. 23) presents average fare and revenue levels by rail line.

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Page 23: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

April 2012 vs 20132012 2013 %Change

BNSF $5,167,846 $5,265,408 1.9%Electric Lines 2,700,059 2,713,889 0.5%Heritage 227,555 233,817 2.8%Milw-N 2,186,009 2,241,838 2.6%Milw-W 2,182,364 2,203,057 0.9%North Central 623,409 631,829 1.4%Rock Island 2,554,761 2,590,478 1.4%SouthWest 735,204 775,548 5.5%UP-N 2,524,890 2,649,275 4.9%UP-NW 3,550,497 3,626,945 2.2%UP-W 2,472,101 2,564,992 3.8%SYSTEM $24,924,695 $25,497,077 2.3%

January - April 2012 vs 20132012 2013 %Change

BNSF $19,347,638 $20,352,246 5.2%Electric Lines 10,334,849 10,481,815 1.4%Heritage 861,598 917,285 6.5%Milw-N 8,247,191 8,630,110 4.6%Milw-W 8,206,690 8,431,020 2.7%North Central 2,379,834 2,434,777 2.3%Rock Island 9,654,246 9,994,831 3.5%SouthWest 2,793,075 3,018,495 8.1%UP-N 9,479,193 10,145,041 7.0%UP-NW 13,309,137 13,987,226 5.1%UP-W 9,317,982 9,851,244 5.7%SYSTEM $93,931,433 $98,244,089 4.6%

Last 12 11-12 vs 12-13Months 2011-2012 2012-2013 %ChangeBNSF $53,196,807 $62,481,268 17.5%Electric Lines 28,277,463 32,174,108 13.8%Heritage 2,355,321 2,739,934 16.3%Milw-N 23,156,438 26,674,954 15.2%Milw-W 22,970,510 26,338,787 14.7%North Central 6,524,414 7,494,064 14.9%Rock Island 26,579,459 30,546,634 14.9%SouthWest 7,438,421 8,943,498 20.2%UP-N 26,314,344 31,297,317 18.9%UP-NW 37,286,868 43,502,621 16.7%UP-W 25,783,013 30,253,708 17.3%SYSTEM $259,883,057 $302,446,896 16.4%*Excludes South Shore and reduced-fare reimbursement.

Table 10: Passenger Revenues* by Rail LineLine estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system which provides more precise line breakdowns then our previous systems were

able to provide.

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Page 24: COMMUTER RAIL SYSTEM RIDERSHIP TRENDS · COMMUTER RAIL RIDERSHIP TRENDS April 2013 I. OVERVIEW Reported system ridership (including free Benefit-Access trips) in April 2013 increased

Table 11

Passenger Revenues* & Average Fare by Rail LineJanuary - April

Line Passenger Revenue (in 000's) % Change Average Fare2012 2013 Change % Chng in Trips 2012 2013 % Chng

BNSF $19,348 $20,352 $1,005 5.2% -0.9% $3.65 $3.87 6.1% Electric Lines 10,335 10,482 147 1.4% -4.9% $3.26 $3.47 6.7% Heritage 862 917 56 6.5% -0.2% $3.78 $4.04 6.7% Milw-N 8,247 8,630 383 4.6% -0.7% $3.73 $3.93 5.4% Milw-W 8,207 8,431 224 2.7% -2.7% $3.74 $3.95 5.6% North Central 2,380 2,435 55 2.3% -3.4% $4.26 $4.51 5.9% Rock Island 9,654 9,995 341 3.5% -2.1% $3.46 $3.66 5.7% SouthWest 2,793 3,018 225 8.1% 0.8% $3.31 $3.55 7.2% UP-N 9,479 10,145 666 7.0% 0.6% $3.30 $3.51 6.4% UP-NW 13,309 13,987 678 5.1% -0.5% $3.79 $4.00 5.6% UP-W 9,318 9,851 533 5.7% 0.2% $3.61 $3.81 5.5%System** $93,931 $98,244 $4,313 4.6% -1.3% $3.58 $3.79 6.0%

*Excludes South Shore and reduced-fare reimbursement. P:\RIDE\Rprt_xls\[AVGFARE.XLS]A

**Does not include free trips

Figure 5

Line estimates beginning in August 2010 may be affected by the implementation of a new revenue accounting system, which provides more precise line breakdowns than our previous systems were able to provide.

Metra System* Average Passenger Fare(rolling three-month average)

$2.20

$2.40

$2.60

$2.80

$3.00

$3.20

$3.40

$3.60

$3.80

$4.00

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Fare Increase

Fare Increase

Fare Increase

Fare Increase

*Does not include free trips

Fare Increase

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