Community Support Connections Meals on Wheels & More ... · Kim Lester Executive Director Dale...

Enabling individuals to live at home with independence and dignity

Like to Exercise? Find a WALC site near you. Try our Wellness & Active Living Club—offered at 16 locations across Waterloo Region.

KITCHENER

233 Franklin Street N

Benton Street Baptist Church

Gresham Place

Bridgeport Community Centre

Glen Acres Baptist Church

St. George’s Forest Hill Anglican Church

CAMBRIDGE

St. Peter’s Place

An interactive map is available at:

www.communitysupportconnections.org

WATERLOO

Kitchener United Mennonite Church

Woodland Terrace

St. Agnes Catholic Church

First United Church

100 Allen Street

TOWNSHIPS

Bloomingdale Community Centre

Duke Centre (Elmira)

Breslau Mennonite Church

Maryhill Firehall

Address label

Community Support Connections

newsletters are published quarterly.

If you would like to receive future newsletters

by email, simply send an email to

[email protected]

with “Newsletter Subscription” in the

subject line.

420 Weber St. N., Unit L,

Waterloo, ON N2L 4E7

800 Franklin Blvd., Unit 4B

Cambridge, ON N1R 7Z1

40 Shirley Ave., Upper Level

Kitchener, ON N2B 2E1

T: 519-772-8787 F: 519-742-5523

Mission Enabling people to live at home

with independence and dignity.

Vision A community where everyone

feels at home

—valued, connected and empowered.

www.communitysupportconnections.org

Attention All Volunteers! As you know, we always need good

volunteers—and our best source of great

new volunteers has always been

referrals from our existing volunteers.

To encourage increased referrals, we’re

happy to announce that we’ve received

donations that will be used for prizes for

current volunteers who recommend new

volunteers.

Here’s how it will work: For every volunteer you recommend between now & the end of February who begins

volunteering with us, you will receive a $5 gift certificate from Tim Hortons and your name will be entered into a draw for a

gift basket for great items and gift certificates worth more that $100! Recommend a friend today!

In This Issue


Meals on Wheels & More

NEWSLETTER - FALL 2009

Volunteers are the heart of community, and while we do our best to thank them every day for the valuable work they do, once a year we come together to recognize our volunteers in a big way.

This year we did so on

October 14th at Chicopee Lodge, where over 200 volunteers joined us for dessert, tea, and an awards program that honoured both our long serving and newer volunteers.

Awards were presented in the following categories:

35 Years of Service

Frieda Carter Mae Hicks

30+ Years of Service

Fran McConnell

25 Years of Service

Sr. Leona Dentinger Monica Diebolt

20 Years of Service

Sandra Berlet

Edna Bryce James Kempel

Jim Stone

Certificates were also presented to volunteers who have reached 15, 10 and 5 years of service respectively, and pins were presented to those volunteers who have been with us for 3 years.

Close to 600 people

contribute their time, talents and energy every year to bring smiles to the faces of seniors and adults with disabilities in our community. THANK YOU!


Caring in Action

Volunteer Appreciation 1

Upcoming Events 1

Who’s Who at CSC 2

Volunteer Reflections 2

H1N1 Flu Information 2

Volunteer Profile 3

2010 Gala Invitation 3

Our Services 4-5

Fundraising 6

Community Support 7

WALC Sites 8

Contact Us 8

Mark Your Calendars…

Don’t miss these

upcoming events!

December 2, 2009

Friendly Visiting

Holiday Party

February 13, 2010

Symphony of Love Gala

May 11, 2010

Golf Tournament

For information call us

at (519) 772-8787

Volunteers Frieda Carter, Fran McConnell & Mae Hicks, pictured with Meals on Wheels staff Jennifer Ball

and Natalie Hoshing, have contributed more than 100 years of combined volunteer service!

25 year service award

recipients Sr. Leona

Dentinger and Monica

Diebolt are pictured at

right with

Transportation

Coordinator Emilie

Brown, Care

Coordinator Angela

Romanick and

Executive Director

Dale Howatt.

Volunteer Reflections By Karen Critchley

Community Support Connections—Meals on Wheels & More FALL 2009 NEWSLETTER

CSC Staff

Reception & Intake

Marie Kaal

Care Coordinators

Claire Bentley Linda Flemming

Angela Romanick Maria Sherwood Shelly Steffler

Meals on Wheels

Jennifer Ball Travis Bowyer Donna Bulpitt Natalie Hoshing Sue Murphy-Whiteman

Transportation

Emilie Brown

Congregate Dining

Susan Tremaine

Volunteer Coordinators

Kate Lavender Ann Robitaille

Worker Coordinator

Heather Mason

Business Office

Jo Anne Eckert Mirella Fasan

Sue Tisdale

Program Development

Monica Morrison

Resource Development

Marjorie Brown

Kim Lester

Executive Director

Dale Howatt

Board of Directors

President Monica Himmelman Vice President Ron Szabo Treasurer Joanne King Secretary Valerie Feick

Directors

Ryan Bayne Stephanie Ellens-Clark John Hall

Darryl K. Horst Karl Kaufman Wendy Rose Sylvia Scott Betty Tomlinson Carla Verwijs Mary Lou Wright

Karen Critchley has been a Friendly

Visiting Volunteer with Community

Support Connections since 2008.

I asked myself, “Do I have time to volunteer?” “Am I capable of jumping into another commitment when I have a husband, family, grandchildren and a full-time job?” I met with the passionate people at Community Support Connections and was both intrigued by this wonderful organization

and instantly caught up in their enthusiasm.

In my role as Friendly Visitor, I have had the extreme good fortune to be matched with a wonderful woman named Waltraud. She is very young at heart, with an amusing sense of humour and a fierce determination to remain in her home. In our many chats together I learned of her tenacity during the war and her lifelong devotion to her family. With her

husband deceased and her surviving siblings residing in Germany, she finds herself alone.

We begin our weekly visits with a warm embrace. There is plenty of chatter and laughter no matter what we are doing.

Whether it is looking for the correct size of faucet washers in Home Hardware or high tea at Langdon Hall, we both enjoy each other’s company. I say we “both” enjoy each other’s company because in my role as

volunteer I have come to realize the unexpected benefits for me personally. I see the delight on her face when I arrive and this joy is matched by my own happiness when I see her. I know what I do makes a difference and that in turn enriches my life.

“Do I have time to volunteer?” Of

course I do!

“Enabling individuals to live at home with independence and dignity”

With flu season fast approaching, and with H1N1 making headlines every day,

it is important to stay informed.

Community Support Connections—Meals on Wheels & More receives regular updates from the Ministry of

Health. Here is the most recent information we’ve received. Ontario will provide seasonal flu shots to people aged 65 and over and residents of long-term care homes in October, followed by the H1N1 flu vaccination program for all Ontarians. Seasonal flu vaccine will be available to the rest of the province following the H1N1 flu vaccination program.

Information about local vaccination clinics is available from Public Health at

519-883-2289.

H1N1 Flu Update Evidence shows the H1N1 flu virus will be the main flu strain in circulation this fall in Ontario. Seniors are most at risk for complications from seasonal flu while younger people are more at risk for complications from H1N1 flu.

Hand Washing remains the most effective flu prevention tool!

1. Wet your hands with warm, running water.

2. Add soap and scrub for 5 to 10 seconds.

3. Rinse off soap with warm, running water for 5 to 10 seconds.

4. Dry your hands with a towel. 5. Turn off tap with a towel, if available.

If you experience flu-like symptoms,

contact your family doctor.

Visit www.fightflu.ca

for the latest information on the H1N1 and seasonal flu viruses.

Page 7 Community Support Connections—Meals on Wheels & More FALL 2009 NEWSLETTER


At the Annual General Meeting in June , the Board of Directors of the RAISE Foundation elected a new slate of officers, representative of the community, and the Board of Directors

of Community Support Connections – Meals on Wheels & More, thus formalizing our partnership to support seniors and adults with disabilities in our community.

Board members Sharon Livingstone (Chair), Enzo Carli (Treasurer), John Hall, Monica Himmelman, Karl Kaufman, Anne Tinker, and Rev. Carl Wagner are very enthusiastic about the new partnership and look forward to working together and continuing to

serve the community.

The RAISE Foundation was established in 2006 and is in part the financial legacy of RAISE Home Support for the Elderly.

It honours and extends the work of the

Sisters of Notre Dame who founded RAISE thirty years ago. It is dedicated to:

1. Housing initiatives to assist low income seniors with supportive or transitional housing

2.Community based support initiatives for seniors

3. Development of in home supports for seniors

The partnership between the RAISE Foundation and Community Support Connections – Meals on Wheels & More will ensure that we, as a community, can continue to meet the

needs of our most vulnerable citizens.

For more information about the RAISE Foundation, contact Dale Howatt at 519-772-8787

RAISE Foundation & CSC Working Together to Support Seniors

Community Support

Waterloo Knights of Columbus supports Community Support Connections

Knights of Columbus Council 5135, a

long time supporter of RAISE Home

Support Service for the Elderly,

recently made a generous donation to

support the work of Community

Support Connections—Meals on

Wheels & More. Thank you for

helping us to help people live at home

with independence & dignity!

Yes, I want to help! � � � � Enclosed is my donation*

� � � � Please send me information about volunteering

Name: ____________________________________________________________

Address: __________________________________________________________

City: ______________________ Postal Code: ___________ Phone ___________

Donation Amount: $_______ �� I prefer to use my credit card � �

Number __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Exp: Mo ____ Yr ____

Signature: _______________________________ Date: ____________________

*Please make cheques payable to Community Support Connections—Meals on Wheels & More

Pictured at left is Grand Knight

Martin Hickey presenting the

cheque to Executive Director,

Dale Howatt.

Putting the FUN in Fundraising


Community Support Connections—Meals on Wheels & More relies on the generosity of

our community—through donations of time, talent and money—and through

participation in our fundraising events.

Thank you for your support.


Page 6

A Hole in One! This year Community Support Connections-Meals on Wheels & More hosted two separate golf tournaments

for our Meals on Wheels programs. Together, our Kitchener Waterloo “Drive to Deliver” tournament and our Cambridge

“Chip in for Charity” tournament netted close to $40,000 to support meal subsidies.

Golf, Anyone?

Home Hardware names CSC Recipient of Charity Golf Tournament

For the second year in a row, Home Hardware has generously named

Community Support Connections—Meals on Wheels & More the recipient of

the proceeds of its annual golf tournament.

Every June, Home Hardware hosts a charity golf tournament attended by

approximately 600 people. This year, golfers competed at four courses

across the region, then gathered at St. George Hall for dinner and

presentation of the proceeds to Community Support Connections—Meals on

Wheels & More. CSC volunteers helped with registration, sold ‘golf ball

guesses’ and organized the silent auction.

THANK YOU HOME HARDWARE!

Funds from these tournaments are a critical component in subsidizing meals for our

low income clients. This year, 17,328 meals will be subsidized as a direct result of the golf tournaments. Thank you to all

of our volunteers, sponsors, donors & golfers.

CSC Executive Director, Dale Howatt, accepts donation from Ray Gabel, VP Merchandise & Marketing



Freda jumped in with both feet, and has been volunteering as a phone visitor since 2002.

In addition to volunteering with Community Support

Connections, Freda has called other people that she knows could use someone to talk with for over 50 years. She often talks to them about their problems. “Sometimes,” she says, “there are solutions, and sometimes, they’ve got to bloom where they’re planted. Being old, and being alone, and being

blind doesn’t have to be a drag at all,” she cheerfully asserts. “We can still be useful.” Freda continues to do speaking engagements and radio work.

“I really appreciate Community Support Connections,” Freda says. “I just like to be of help. There’s always things we can do to be a friend – a

lot of people need that.”

Freda Turcotte is a Community Support Connections volunteer and client who was born with little vision. “I realized when I was young that I

might go completely blind,” she says, “and I decided that the blindness wasn’t going to ruin or affect my life. It hasn’t stopped me.”

Nothing has stopped Freda. For years, she sang in her own weekly musical program in Kingston that featured musicians like Johnny Cash and Hank Snow. It was held Sunday

afternoons, when she knew that people listening might be lonely; she was pleased that she had the opportunity to visit with them.

Freda became a RAISE client in 2001. RAISE drivers provided her and her mother with rides to medical appointments, and encouraged her to

volunteer.

Join us for our annual

Mark your calendars and plan to attend our 8th Annual

‘Symphony of Love’ Valentine’s Gala

on Saturday February 13th 2010 at St. George Banquet Hall in Waterloo.

Sponsored this year by CTV, Gary H. Attack Financial Planning Inc., this elegant evening will once again feature The Toronto All-Star Big Band. The dynamic, youthful orchestra pays tribute to the legendary Big Band Era and has rekindled interest for all ages in Glenn Miller, Frank Sinatra, Tommy Dorsey and Benny Goodman classics.

Enjoy a delightful evening of dinner and dancing. Come with a group of family, friends or colleagues and reserve a table of eight! We anticipate a sell out crowd this year, so don’t be disappointed - order your tickets early!

Call the office at 519-772-8787.

Toronto’s All Star Big Band at the 2009 Gala

2009 Gala guests Steve Menich, Mary Ellen Cullen, Eve Menich,

Cathie Cullen, Rachel Miller and Chris Goldsworthy

A Friendly Voice

Did you know that we offer

a myriad of volunteer opportunities?

We are always looking for caring people to help us fulfill our

mission. If you know a friend, neighbour, relative or anyone else who might be interested in volunteering, please have them contact Ann or Kate at 519-772-8787.



The Wellness & Active Living program has a

long history in the community with a strong

dedicated group of volunteers who have

been providing exercise programs to seniors

in Waterloo region for over 10 years. It

started with VON, moved to Grand River

Hospital and now has a home at Community

Support Connections.

We recruit, train and coordinate the services

of amazing volunteers. We have 16 sites

facilitated by 21 trained volunteers who

provide 448 exercise classes in a 28 week

span. See map on back page for program

locations.

Homemaking, Home Maintenance & Snow Removal

Community Support Connections—Meals on Wheels & More recruits, screens and matches

homemakers, home maintenance workers and ‘snow buddies’ with clients in need. Affordable,

reliable and consistent cleaning and light housekeeping services are offered. They include

vacuuming, laundry, dishes, meal preparation, shopping, dusting, etc. Home maintenance,

yard work, heavy and seasonal cleaning services are also available. ‘Snow buddies’ help seniors

and adults with disabilities maintain their independence by clearing and removing snow on

sidewalks, driveways and personal walk ways.

Transportation & Shopping Our dependable and thoroughly

screened volunteers use their own

vehicles to provide escorted

transportation services assisting frail

and elderly persons to and from

medical appointments, banking, day

programs and other personal needs.

Volunteer drivers may also offer

either list or escorted shopping. They

shop, carry and ‘put away’ purchases

as needed.

Our van complements this service by providing drop off and pick up

transportation to medical appointments and other tasks of daily living.

The van will take clients from door to door, freeing up volunteer time for

clients that require escorted service.

It is one of seven vans given to agencies in the Waterloo-Wellington

LHIN. We are actively working with our community partners to ensure

this new resource means that more seniors and adults with disabilities

have transportation available to them for medical appointments and

other tasks of daily living that enable them to live with independence

and dignity in their own homes.

WALC: Fitness & Fun

Frank Stricker & Jane Dupéré

Community Support ConnectionsMeals on Wheels

Friendly, caring, volunteers deliver meals on

wheels, provide social interaction and follow

up with individuals who can benefit from the

delivery of a hot, nutritious midday meal.

Hot, fresh meals and home-style frozen meals

are available. All menus are prepared for

quality and to offer a nutritionally balanced

meal. A variety of specialized therapeutic

diets can be accommodated.

From April—September 2009, we delivered

38,154 meals to residents of Cambridge,

Kitchener, North Dumfries & Waterloo.

Mission: Enabling people to live at home with independence & dignityVision: A community where everyone feels at home

Drivers Glenn Baird & Ray Berge

For more information

about any of our services,

call 519-772-8787


Care Coordinators meet with clients in their own homes to

discuss needs and ensure all agency services are tailored

to meet those needs. They also coordinate the delivery of

appropriate services offered by other agencies. Care

Coordinators then follow up on a regular basis to ensure

the services are working and adjust as client needs

change.

Care Coordination

Friendly Visiting & Telephone Reassurance


Homemaking, Home Maintenance & Snow Removal

recruits, screens and matches

homemakers, home maintenance workers and ‘snow buddies’ with clients in need. Affordable,

reliable and consistent cleaning and light housekeeping services are offered. They include

vacuuming, laundry, dishes, meal preparation, shopping, dusting, etc. Home maintenance,

yard work, heavy and seasonal cleaning services are also available. ‘Snow buddies’ help seniors

and adults with disabilities maintain their independence by clearing and removing snow on

Page 5

Community Support Connections—Meals on Wheels & More offers Community Dining

This program provides an opportunity for seniors to

get together and share a hot noon-hour meal,

participate in a recreational activity and expand their

social network. Community dining programs are

currently offered at 5 locations in Cambridge & will

soon be offered in Kitchener. Call the office for more

details.

Crisis Intervention & Assistance Services

This service is available to older adults who

may be vulnerable and at risk. The goal is

to provide support and crisis intervention in

critical situations, stabilize a person’s

environment and put a log term living plan

in place.

C: A Crisis describes a situation of risk

with any older adult living in the Waterloo

Region area. An older Adult is defined as

55 years and over. Consideration may be

given to younger clients who may have

physical or mental health concerns and

require assistance in accessing appropriate

services.

I: Intervention includes a one to one

meeting with the client, identification of

problem solving techniques, setting up a

plan of action, and pulling in the service

providers and supports required to

implement the plan.

A: The actual Assistance that may be

required for the issues to be resolved. This

may include direct, practical assistance,

referral, or informal counselling.

S: The Service delivery may include crisis

cleaning, filling out forms, or referrals.

Dorothy Preece & Anna Hosie at our 2008 Christmas Social

Enabling people to live at home with independence & dignity A community where everyone feels at home—valued, connected and empowered

Close to 10,000 visits and phone calls are made each year by trained volunteer

friendly visitors who provide companionship and friendship to more than 300 seniors

and adults with special needs who might feel lonely and isolated in their homes.

Friendly visitors are matched with individuals who share their interests. During

weekly visits, volunteers might chat, play games or take their friend out to the mall

or for coffee. Volunteer visitors may also relieve family members of their caregiving

roles for brief periods of time during their visits, thereby helping reduce stress placed

on family relationships.

Telephone reassurance and security checks are also made by supportive, friendly

volunteers. These daily ‘check ins’ provide a friendly contact at a designated time of

the day. The volunteer calls, checks on the client’s wellbeing, and chats briefly about

subjects of interest to the client.

Community Support Connections Meals on Wheels & More ... · Kim Lester Executive Director Dale...

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