Community Radio Broadcasting-code of Practice 2008

8/20/2019 Community Radio Broadcasting-code of Practice 2008

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Community RadioBroadcasting

23 October 2008

Codes of Practice


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Contents1Introduction

a. Background 1

b. Guiding principles 2

c. Legal obligations 2

d. Australian Communications and Media Authority (ACMA) 2

e. Sector organisations 3

Code 1: Our responsibilities in broadcasting to meet community interest 4

Code 2: Principles of diversity and independence 5

Code 3: General programming 6

Code 4: Indigenous programming 8

Code 5: Australian music 9

Code 6: Sponsorship 10

Code 7: Complaints 11

Code 8: Codes of Practice review 12

Appendices: appendices attached to the Codes are for guidance only and do not formpart of the Codes

1: Codes of Practice checklist 13

2: Codes of Practice on-air announcement example 19

3: Rights and responsibilities of volunteers example 20

4: Procedures for disciplinary action and dismissal of volunteers example 23

5: Reporting suicide and mental health resources 26

6: Music policy example 27

7: Sponsorship policy example 28

8: Complaints policy example 29


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IntroductionA BackgroundCommunitybroadcastingplaysavitalroleinAustralia

asaunique sector operating togetherwithcommer-

cial broadcasters and national broadcasters such as

theAustralianBroadcastingCorporation(ABC)andthe

SpecialBroadcastingService(SBS).Thesectoractively

promotes community access and participation and

volunteersarelargelyresponsiblefortheoperationsof

communitybroadcastingstations.Thestationsvarysig-

nificantlydependingontheaudienceandcommunityinteresttheyserve.Thesestationsincludethosefocus-

ingonparticulargeographicareas,Indigenous,ethnic,

RadioforthePrintHandicapped,religious,gayandles-

bian,andyouth,asafewexamples.

The Broadcasting Services Act 1992 (the Act) outlines

thelegalframeworkforcommunitybroadcastingand

explainstherolethesectorplaysindeliveringdiverse

mediaservices thatreflectasenseofAustralian iden-

tity, character and cultural diversity. The Community

RadioCodesofPractice(theCodes)setouttheguiding

principlesandpoliciesforprogrammingoncommunity

broadcastingstations.Theyalsooutlinetheoperational

standards for stations that hold a communitybroad-

castinglicence.TheCodesdonotreplacethelicence

conditionsintheAct;theyarecomplementaryandwe

arelegallyobligedtofollowboththelicenceconditions

andtheCodes.

Under Section 123 of the Act , industry groups must

developtheCodesinconsultationwiththeAustralianCommunicationsandMediaAuthority.TheCodesmay

cover programming requirements, fairness and accu-

racyinnewsandcurrentaffairsreporting,complaints

handlingandsponsorship,amongothermatters.The

Codes outline that thesector organisation represent-

ingthemajorityoflicenseeswillberesponsibleforco-

ordinatingareviewoftheCodes.Assuch,during2008

the CommunityBroadcasting Association of Australia

(CBAA)coordinatedthereviewprocess.

NOTE:AppendicesattachedtotheCodesareforguid-anceonlyanddonotformpartoftheCodes.

B Guiding principlesCommunitybroadcastersareunitedbysixguid-ingprinciples.Wewillworkto:

n Promoteharmonyanddiversityandcontributetoaninclusive,cohesiveandculturallydiverseAustraliancommunity

n Pursuetheprinciplesofdemocracy,accessandequity,especiallyforpeopleandissuesnotadequatelyrepresentedinothermedia

n EnhancethediversityofprogrammingchoicesavailabletothepublicandpresentprogramsthatexpandthevarietyofviewpointsbroadcastinAustralia

n Demonstrateindependenceinprogrammingaswellasineditorialandmanagementdecisions

n Supportanddeveloplocalartsandmusic

n Increasecommunityinvolvementin

broadcasting.

Throughout the Codes, community broadcasting li-censeesarereferredtoas‘we’or‘our’.Thetermsarele-gallybinding.

Codes of Practice 11


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C Legal obligationsEach community broadcasting station has legal obli-gationsthatrelatetoprogrammingandstationopera-tions.The Broadcasting Services Act 1992 (the Act) outlinesa number of licence conditions and some programstandardsthatapplytoallstations.

Key provisions in the Act require communitybroadcastersto:

n providecommunitybroadcastingservicesforthebenefitofthecommunityandnotoperatethemtomakeaprofit,

n continuetorepresentthecommunityinterestthatitrepresentedwhenthelicencewasallocatedorlastrenewed,althoughalicenseecanapplytochangethatcommunityinterestatrenewal,

n encouragecommunityaccessandparticipationinallaspectsofstationoperations,from

programmingtomanagement,and

n onlybroadcastsponsorshipannouncements,ratherthanadvertising,whichtotalnomorethanfiveminutesinanyhourofbroadcasting.

D Australian Communications andMedia Authority (ACMA)

Thebroadcastingregulator,theAustralianCommunica-tionsandMediaAuthority(ACMA),isresponsibleforen-suringthatcommunitybroadcastingstationsmeetthelicenceconditionsinthe Act andrequirementsoutlinedintheCodes.

SomeotherkeyresponsibilitiesofACMAareto:

n PromoteasystemwherebybroadcasterstakeresponsibilityformakingsuretheymeetthelicenceconditionsandtherequirementsintheCodes,

n Makesurethatelectronicmediamaintaincommunitystandards,

n Managespectrumallocationandmakesurethatarangeofmediaservicesisprovidedinallareas,and

n Administerthelicenceallocationsandrenewalsprocess,includingfortemporarycommunitybroadcastinglicences.

ACMAinvestigatescomplaintsmadeonissuesrelatingtolicenceconditionsortheCodes.Thecomplaintspro-cedureisdetailedinCode7.Theorderinwhichcom-plaintsaredealtwithisoutlinedinthefollowingtable:

Community Radio Broadcasting Codes of Practice2


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Type ofcomplaint:

Steps in handlingcomplaint

A station’s choice ofprogramming

Station’sresponsibilityaccordingtoitspoliciesandproceduresunderCode2or3.

E Sector organisationsCommunitybroadcastingorganisationsexisttoprovidesupport and advice to their members. They include

Disputes among Station’sresponsibility

station volunteers accordingtoitspoliciesand members andprocedures

underCode1.Sectororganisationsmaybeabletoprovidesomeassistance.

Internal conflictresolution

Station’sresponsibilityaccordingtoitspoliciesandproceduresunderCode1.Sectororganisa-tionsmaybeabletoprovidesomeassistance.

ConsulttheStateor TerritoryOfficeofFair

Internal managementor constitutionmatters TradingorConsumer

AffairsDepartment.Sectororganisationsmaybeabletoprovidesomeassistance.

Defamation claimsagainst station

Seekownlegaladvice.

For further information on community broadcasting,seeACMA’swebsite:www.acma.gov.au.

national,stateandregionallybasedorganisationsandthose focused on special interests or communities. These organisations alsowork to influence the regu-latory environment through lobbying, advocacy andbriefinggovernment.

Noneofthesesectororganisationsregulatescommu-nity broadcasting.They have no legal role toplay inmonitoring complaints, solving disputes or ensuringthatcommunitybroadcastersmeettheirlegalobliga-tions.However,collectivelytheycontributeinformationandideastotheCodesofPracticereview,inconsulta-tionwithACMA,andmayassiststationstomeettheirlegalobligations.

Alistofcurrentmembershipbasedcommunitybroad-casting sector organisations can be found at www.cbonline.org.au.

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http://www.acma.gov.au/http://www.acma.gov.au/


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Code: 1 Purpose:

Ourresponsibilitiesinbroadcastingtomeetourcommunityinterest

Tomakesurethatcommunityradiostationsoperateaccordingtotheguidingprinciplesandwithinaframeworkofsoundcorporategovernance

1.1 Eachcommunityradiostationwillbecontrolledandoperatedbyanindependentbodythatrepresentsitscommunityinterest.

1.2 Wewillhaveinplacewrittencorporategovernancepoliciesandproceduresthatsupportmanagement,financial,andtechnicaloperationstomeetalllegalrequirements.

1.3 Wewillhavetraininginplacetoensurethateveryoneisawareofhisorherlegalobligationsandisabletoeffectivelyparticipateinprovidingtheservice..

1.4 Wewillhavewrittenpolicydocumentsinplacethatoutline:

(a)theprinciplesoffinancialmembership,

(b)therightsandresponsibilitiesoffinancialmemberswithintheorganisation,and

(c)therightsandresponsibilitiesoftheorganisationtofinancialmembers.

AregisteroffinancialmemberswillalsobekeptandmadeavailabletoACMAonrequest.

1.5Wewillhavewrittenpoliciesandproceduresinplacetoeffectivelydealwithinternalconflict.

1.6 Wewillhavepoliciesandproceduresinplacetohandlecomplaintsfromourmembersandvolunteers.SeeCode 7: Complaintsformoreinformation.

1.7 WewillbroadcastatleastoneonairannouncementeachweekthatcontainsinformationabouttheCodesandwherelistenerscangetacopy.AcopyoftheannouncementistobemadeavailabletoACMAonrequest.

Appendix 1:CodesofPracticechecklist.

Appendix 2:CodesofPracticeannouncementexample.

References:



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Code: 2 Purpose:

Principlesofdiversityandindependence Tomakesurethatcommunityradiostationshavewrittenpoliciesandproceduresinplacethatpro-motediversityandencouragecommunityparticipa-tion

2.1 Ourstationwillmakesurethatpeopleinourcommunitywhoarenotadequatelyservedbyothermediaareencouragedandassistedtoparticipateinprovidingourservice.Wewillhaveinplacepoliciesandprocedurestosupportthiscommitment.Wewilldocumentevidenceofoureffortstoencouragecommunityparticipation.

2.2 Ourpoliciesandprocedureswillincludemechanismstoenableactiveparticipationbyourcommunityinstationmanagement,programmingandgeneraloperations.

2.3 Wewillhavepolicydocumentsinplacethatoutline:

(a)theprinciplesofvolunteering,

(b)therightsandresponsibilitiesofvolunteerswithintheorganisation,

(c)therightsandresponsibilitiesoftheorganisationtovolunteers,whethertheyaremembersornot,and

(d)groundsandproceduresforthedismissalofvolunteers.

2.4 Allpolicydocumentswillbefreelyavailable.

2.5 Inallstationactivitiesandourbehaviourwewillopposeandbreakdownprejudiceonthebasisofethnicity,race,language,gender,sexuality,age,physicalormentalability,occupation,religious,culturalorpoliticalbeliefs.

Appendix3:Rightsandresponsibilitiesofvolunteersexample.Appendix4:Proceduresfordisciplinaryactionanddismissalofvolunteersexample.

References:

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Code: 3 Purpose:

Generalprogramming Toencourageprogrammingthatreflectsourcom-munityinterestandguidingprinciples

3.1 Ourcommunityradiostationwillnotbroadcastmaterialthatmay:

(a)incite,encourage,orpresentforitsownsakeviolenceorbrutality,

(b)misleadoralarmlistenersbysimulatingnewsorevents,

(c)presentasdesirabletheuseofillegaldrugs,themisuseoftobaccooralcoholaswellasotherharm-fulsubstances,and

(d)glamorise,sensationalise,orpresentsuicideasasolutiontolifeproblems.Inparticular,broadcastmaterialshouldnotprovideexplicitdetailsaboutthemethodand/orlocationofasuicideattemptordeath.

3.2 Wewillattempttoavoidcensorshipwherepossible.However,inourprogrammingdecisionswewillconsiderourcommunityinterest,context,degreeofexplicitness,thepossibilityofalarmingthelistener,thepotentialfordistressorshock,prevailingIndigenouslawsorcommunitystandardsandthesocialimportanceofthebroadcast.

3.3 Wewillnotbroadcastmaterialthatislikelytostereotype,incite,vilify,orperpetuatehatredagainst,orattempttodemeananypersonorgroup,onthebasisofethnicity,nationality,race,language,gender,sexuality,religion,age,physicalormentalability,occupation,culturalbelieforpoliticalaffiliation.Therequirementisnotintendedtopreventthebroadcastofmaterialwhichisfactual,ortheexpressionofgenuinelyheldopinioninanewsorcurrentaffairsprogramorinthelegitimatecontextofahumorous,satiricalordramaticwork.

3.4 Wewillhaveprogrammingpracticesthatprotectchildrenfromharmfulmaterialbutwillavoidconcealingtherealworldfromthem.

3.5 Wewillfollowapplicableprivacylawsby:

(a)respectingpeople’slegitimaterighttoprotectionfromunjustifieduseofmaterialwhichisob-tainedwithoutconsentorthroughaninvasionofprivacy,

(b)onlybroadcastingthewordsofanidentifiablepersonwhere:

(i)thatpersonhasbeentoldinadvancethatthewordsmaybebroadcast,or

(ii)itwasclearlyindicatedatthetimetherecordingwasmadethatthematerialwouldbebroadcast,or

(iii)inthecaseofwordsthathavebeenrecordedwithouttheknowledgeofaperson,thatpersonhasindicatedhis/heragreementpriortobroadcast



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3.6 News,currentaffairs(includingnewsupdatesandpromotions),documentaries,featureprogramsandinterviewsshall:

(a)provideaccesstoviewsnotadequatelyrepresentedbyotherbroadcastingsectors,

(b)presentfactualmaterialaccuratelyandensurethatreasonableeffortsaremadetocorrectsubstantialerrorsoffactasquicklyaspossible,

(c)clearlydistinguishfactualmaterialfromcommentaryandanalysis,

(d)presentnewsinsuchawaythatitdoesnotcreatepublicpanicorunnecessarydistresstolisteners,and,

(e)representviewpointsfairlywithouthavingamisleadingemphasis,editingoutofcontextorwithholdingrelevantandavailablematerial.

3.7 Communitybroadcastersplayavitalroleinbroadcastingemergencyinformation.Communityradiostationswiththeabilitytoofferemergencybroadcastswill:

(a)haveproceduresinplacetoenableappropriatelocalemergencybroadcasts,

(b)liaisewithappropriateemergencyandessentialserviceorganisations,and

(c)ensuretheaccuracyofemergencyinformation.

Appendix 5:Reportingsuicideandmentalillnessresponsibly–resourcesavailable.References:

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Code 5: Purpose:

Australianmusic ToreflectthecommitmentofcommunityradiostationstodevelopAustralianmusicandprovideopportunitiesforperformerstohavetheirworkregularlybroadcast

5.1 InselectingAustralianmusicforbroadcastineachmonthwewillconsiderourcommunityinterest.

5.2 Ofallmusicprogramming,wewillbroadcastatleast:

(a)25percentofAustralianmusic,exceptforethnicandclassicalmusicstations,and

(b)10percentofAustralianmusicforethnicandclassicalmusicstations.

Australianmusicplayediscalculatedasapercentageofallmusicplayedoveracalendarmonth.

5.3 Therequirementsabovedonotincludemusicusedinsponsorshipannouncements,programs,orstationpromotions.

Appendix6:Musicpolicyexample.References:

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Code 6: Purpose:

Sponsorship Tocomplementthelicenceconditioninthe Act relatingtosponsorshipannouncements

6.1 Wewillhaveinplaceawrittensponsorshippolicythatreflectsthelicenceconditioninthe Act .

Thisincludes:

(a)broadcastingnomorethanfiveminutesofsponsorshipannouncementsinonehour,and

(b)taggingeachannouncementtoacknowledgethefinancialand/orinkindsupportofthesponsor.

6.2 Sponsorshipwillnotbeafactorindecidingwhocanaccessbroadcastingtime.

6.3 Wewillensureeditorialdecisionsaffectingthecontentandstyleofindividualprogramsarenotinfluencedbyprogramorstationsponsors.

6.4 Wewillensurethateditorialdecisionsaffectingthecontentandstyleofoverallstationprogrammingarenotinfluencedbyprogramorstationsponsors.

6.5 ThegeneralprogrammingguidelinesinCode3alsoapplytosponsorshipannouncements.

Appendix7:SponsorshippolicyexampleSeealsoACMA’sCommunityBroadcastingSponsorshipGuidelines2008at

www.acma.gov.au

References:

10 Community Radio Broadcasting Codes of Practice



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Code 7: Purpose:

Complaints Tooutlineourlegalrequirementsrelatingtocomplainthandling

7.1 Weacknowledgetherightsofourlisteners,membersandvolunteerstomakecomplaintsinwritingaboutallegednoncompliancewithboththelicenceconditionsinthe Act andtherequirementsoutlinedintheCodes.

7.2 Wewillmakeeveryreasonableefforttoresolvecomplaints,exceptwhereacomplaintisclearlyfrivolous,withoutsufficientgroundsornotmadeingoodfaith.

7.3 Wewillensurethat:

(a)complaintswillbereceivedbyaresponsiblepersoninnormalofficehoursandreceiptisacknowl-edgedinwriting,

(b)complaintswillbeconscientiouslyconsidered,investigatedifnecessary,andrespondedtosub-stantivelyassoonaspossible,

(c)complaintswillberespondedtoinwritingwithin60daysofreceipt,asrequiredbythe Act ,andtheresponsewillincludeacopyoftheCodes,and

(d)complainantsareadvisedinwritingthattheyhavetherighttorefertheircomplaintaboutaCodemattertoACMAprovidedtheyhavefirst:

(i)formallylodgedtheircomplaintwiththelicenseeinwriting,and

(ii)receivedasubstantiveresponsefromthelicenseeandaredissatisfiedwiththisresponse,orhavenotreceivedaresponsefromthelicenseewithin60daysaftermakingthecomplaint.

Awrittencomplaintorresponsecanbealetter,fax,oremail.

7.4 Aresponsiblepersonofthelicenseewillmaintainarecordofcomplaintsandresponsesforatleasttwoyearsfromthedateofthecomplaint.

7.5 TherecordofcomplaintsandresponseswillbemadeavailabletoACMAonrequest.

Appendix8:ComplaintspolicyexampleSeealsoACMA’sComplaints about programs: How to make a complaint about radio andtelevision programs brochureatwww.acma.gov.au

References:

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Code 8: Purpose:

CodesofPracticereview ToensurethattheCodescontinuetoreflectchangingcommunitystandardsandremainrelevantinthecontemporarymediaenvironment

8.1 Thecommunityradiosector,ascoordinatedbythesectororganisationrepresentingthemajorityoflicensees,willreviewtheCommunityRadioCodesofPracticeeverythreetofiveyearsinconsultationwithothersectororganisations.

8.2 BeforeanychangesaremadetotheCodes,thesector,asrepresentedbythesectororganisation

representingthemajorityoflicensees,willconsultwithothersectororganisationsandACMA.TheorganisationwillstrivetoseekagreementwiththemajorityofcommunitybroadcastingstationsandincorporatepublicfeedbackbeforetheCodesareprovidedtoACMAforregistrationundertheAct.



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AppendicesAPPENDIX 1: Codes Of Practice Checklist

This appendix is for guidance only and does not form

part of the Community Radio Codes of Practice 2008

Background

Ascommunitybroadcasters it is our responsibility toabidebyanumberoflegislativerequirementsinpro-grammingcontentandstationoperations.

TheBroadcastingServicesAct1992outlinesanumberoflicenceconditionsandprogramstandardsthatareapplicabletoallourstations.Alicenseeisalsoboundbytheconditionsuponwhichtheirlicencewasissuedorlastrenewed.

Inaddition,wearerequiredtoobservetheCommunityRadioCodesofPractice2008(theCodes)thatguideallareasofstationactivity.Assuchwewillhaveinplacewrittencorporategovernancepoliciesandproceduresthat support management, financial and technical

operationstomeetalllegalrequirements.

TheAustralianCommunicationandMediaAuthority’s

roleistodeterminewhetherstationshaveimplementedtheprocessesoutlinedintheCodes,andaretherefore

upholdingthestandardsapplicabletoallcommunitybroadcasters.ItistheroleofACMAtoassesswhether

stationscomplywiththeCodesandtodetermineifa

breachoftheCodeshasoccurred.In cases where compliance is an issue, ACMA mayalso take enforcement action to improve licensees’

performance.

Purpose

Thefollowingchecklistwillhelpdetermineifyoursta-

tionhas developed the appropriatepoliciesand pro-cedurestomakesureitiscomplyingwiththerequire-

mentsoftheCodes.

Section One: Corporate Governance

Corporate governance policies and procedures that support management, financial, and technicaloperations to meet all legal requirements.

Governance: Does your station... Yes No

haveeasilyaccessiblehardandelectroniccopiesofitsconstitution?

holdregularboardandcommitteemeetings?

keepminutesofthesemeetingsandholdtheminanaccessibleplace?

holdAnnualGeneralMeetingswhichincludeelectionofboardandcommitteemembersinaccordancewithyourconstitutionandrequirementsofrelevantlegislation(eg:IncorporatedAssociationsAct)?

have documents that outline the roles and responsibilities of board and committee members?

Financial Management: Does your station... Yes No

maintainaccurateanduptodatefinancialrecords?

haveadesignatedtreasurerorbookkeeper?

regularlypresentrecordsofitsaccountstotheboard?

presentendoffinancialyearreportstothemembers?

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Technical Management: Does your station... Yes No

haveeasilyaccessiblehardandelectroniccopiesofitsbroadcastingserviceslicenceandapparatuslicencespecifications?

have mechanisms in place for ensuring ongoing compliance with its licencespecifications?

have mechanisms in place for ensuring ongoing compliance with EMR / RF hazardstandards?

ensureappropriatesafetyandqualityofstudioandproductionfacilities?

Section Two: Policies and Procedures

Does your station have clear procedures for boards, committees, staff and volun- Yes Noteers dealing with the following:

Programming

Accessandequity

Antidiscrimination

GrievanceandcomplaintsMusicAustraliancontent

Sponsorship

How does your station management publicise/promote these policies and Yes Noprocedures?

Newsletters

Noticeboards

StationHandbooks

Inductionortrainingsessions

Other



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Section Three: Participation

Under the Codes community radio stations are required to ensure that people in their community whoare not adequately served by other media are encouraged and assisted to participate in providing ourservice.

Stationsarerequiredtohaveinplacepoliciesandprocedurestosupportthiscommitmentaswellastodocu-mentevidenceoftheireffortstoencouragecommunityparticipation.

Howdoesyourstationencourageandassisttheactiveparticipationofcommunitymembers (includingbroad-castersatyourstationandmembersofthecommunity)in:

Activity Action taken to Evidence documentedencourage participation of this activity

Onairshifts

Fundraising

Administration

BoardOfDirectors

Committees

ProgrammingDecisions

Other

Other

Other

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monitoritsAustralianmusiccontenttoensureitmeetstheminimumquota?

management approve and monitor all sponsorship on air (this includes inkindsponsorship)?

Section Four: Programming

Does your station... Yes No

Does your station have a set of programming guidelines for broadcasters relating Yes Noto on-air standards concerning broadcasts about or including?

Violenceandbrutality

Simulatednewsorevents

Drug,alcoholandtobaccouse

Stereotypingandvilification

Protectingchildrenfrom‘harmful’content

Privacy

NewsandCurrentAffairs

Indigenousprogramming

Australianmusiccontent

Sponsorship

Balancingcensorshipandfreedomofexpression



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theprinciplesoffinancialmembership,

therightsandresponsibilitiesoffinancialmemberswithintheorganisation,

therightsandresponsibilitiesoftheorganisationtofinancialmembers.

Section Five: Volunteers

Does your station have written policy documents in place that outline... Yes No

How does your station inform volunteers of their rights and responsibilities? Yes No

Noticeboard

Newsletters

Meetings

VolunteerInductionKit

Website

Email

Other:


haveinductionproceduresforallnewvolunteers?

haveacomplaintsprocedureforvolunteers/staffconcerninginternaldisputes?

informvolunteersaboutthestation’sinternalcomplaintsprocedure?

have a policy and procedure in place regarding disciplinary action and dismissal ofvolunteers?

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Section Six: Listener Complaints


haveaprocedureforrecordinganddealingwithlistenercomplaints?

Does this procedure... Yes No

ensurethereisadesignated,responsiblepersonwhohasbeennominatedtodealwithlistenercomplaintsandwhoisavailableduringofficehours?

includeprovidinginformationtolistenersabouttheirrightsiftheyaredissatisfiedwithyourstation’sresponsetotheircomplaint?

ensureyourstationwillrespondsubstantivelytocomplaints,inwriting,within60daysofreceivingthecomplaint?

How does your station inform volunteers and staff of the procedure for taking a Yes Nocomplaint from a listener?

Newsletters

Noticeboard

Meetings

VolunteerInductionKit

Other:


broadcastatleastoneonairannouncementeachweekthatcontainsinformationabouttheCodesandwherelistenerscangetacopy

WhattodoifyoufindyourstationisnotmeetingtherequirementsoftheCodes:

1. Ifyourstationdoesnothaveapolicyorprocedurewhichhasbeenmentionedinthechecklist,pleaselookthroughthefurtherappendiceswiththeCodesforexamples.WesuggestyouchangethesetosuityourneedsbeforeadoptionbytheBoard.

2. YoucanalsovisittheCBAAwebsite(www.cbaa.org.au)whereyouwillfindinformationondevelopingpoliciesandprocedures.

3. AftertheBoardofDirectorshascollectedallthepoliciesandproceduresandapprovedthem,itisadvisablethattheyshouldbewidelycirculatedwithinthestation.

4. Itisalsoimportanttodevelopwaysinwhichthesepolicieswillcontinuetobepublicisedefficientlytonewbroadcastersandothers.Thiscouldbedoneatprogramevaluationtime,stationmeetings,intrainingsessions,asremindersinnewslettersandanyotherwayyoucanthinkofgettingthemessageacross.


http://www.cbaa.org.au/http://www.cbaa.org.au/


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APPENDIX 2: Codes of Practice Announcement Example

Background

UnderCode1.7communityradiostationsarerequiredtobroadcast“oneonairannouncementeachweekthatcontainsinformationabouttheCodesandwherelisten-

erscangetacopy”. Thefollowingscriptisanexampleofacommunityser-viceannouncementthatcouldberecordedandplayedinordertomeettherequirementsofCode1.7.

ThisexamplepointstheaudiencetothewebsiteoftheCommunity Broadcasting Association of Australia inordertodownloadacopy.WhilethiswouldsatisfytherequirementsoftheCodes,stationsareencouragedtomakecopiesavailableonyourownwebsitesorthroughadirectrequesttothestation.Assuch,stationsmayedit

thescriptaccordingly.

Title: CodesofPracticeCSA

Duration: 30secs

Cast:

Music:

WhatyouhearoncommunityradioisgovernedbytheCommunityRadioCodesofPractice.

TheCodesofPracticecovermattersrelatingtopro-gramcontent,includinglocalcontent,news,currentaffairs, Australian musiccontent,programs for chil-drenandtheresponsibilitiesassociatedwithbroad-castingtothecommunity.

Theyalsocoveraspectssuchascommunityaccessandparticipationintheoperationofthisservice.

Copies of the Codes are available from the Com-

munity Broadcasting Association website,www.cbaa.org.au

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Principles of volunteering

APPENDIX 3: Rights and Responsibilities of Volunteers Example

This is an exampleof a policy thatcould beusedtomeettherequirementsofCode2.3.

Background

[stationname]isacommunityradiostation,whichre-lieslargelyontheeffortsofourvolunteerstomaintainoperations.Ourvolunteerscomefromawiderangeofbackgroundsandvolunteerfordifferentreasons

Theseinclude:

tocontributesomethingtothecommunity,

todevelopprofessionalskills,

tomaintainexistingskills,

toenjoythesocialnatureoftheorganisation,

tofacilitatepersonalgrowth.

Weaimtotreatallofourvolunteersequally,withre-spectandtrust,andtoprovideaworkplacethatissafe,enjoyableandfulfilling.Wewillendeavourtoprovideaworkingenvironmentthatisflexibleinordertoallowourvolunteerstogainthebenefitstheywishfromvol-unteering.

Conversely,weexpectourvolunteerstoactprofession-allyandingoodfaithtowardsourstationatalltimes.Weexpectthattheyhold the interestsofourstationanditscommunityinequalregardtotheirowntoensurepositiveoutcomesforthemselves,ourstationandthe

communityweserve.

Purpose Thisdocumentsetsout[StationName’s]policyontheresponsiblemanagementofourvolunteerprogram.

The policy’s purpose is to provide a clear statementabouttherolesandresponsibilitiesofvolunteersandourstation.

Volunteering:

benefitsthecommunityandthevolunteer,

isalwaysamatterofchoice,

isanactivitythatisunpaidandnotundertaken

forthereceiptofsalary,pension,governmentallowanceorhonorarium,

isalegitimatewayinwhichcitizenscanparticipateintheactivitiesoftheircommunity,

isavehicleforindividualsorgroupstoaddresshuman,environmentalandsocialneeds,

doesnotreplacepaidworkersnorconstituteathreattothejobsecurityofpaidworkers,

respectstherights,dignityandcultureofothers,

promoteshumanrightsandequality.

The rights and responsibilities of volunteers

Therightsofvolunteersat[stationname].Youhavetherightto:

betreatedasacoworker,

suitableassignmentwithconsiderationforpersonalpreference,temperament,abilities,education,trainingandemployment,

knowasmuchabouttheorganisationaspossible,itspolicies,peopleandprograms

expectclearandopencommunicationfrommanagementandstaffatalltimes,

begivenappropriateorientation,introductionandprovisionofinformationaboutnewdevelopments,

soundguidanceanddirectionintheworkplace,



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advancenotice(wherepossible)ofchangeswhichmayaffectyourwork(suchasprogrammingchanges),

undertakeyourvolunteeractivitywithoutinterruptionorinterferencefrommanagement,stafforothervolunteers,

aplaceofworkcomplyingwithstatutoryrequirementsinregardtoequalemployment,antidiscriminationlegislation,the

CommonwealthRacialDiscriminationAct1975andoccupationalhealthandsafetystandards,

beheard,tofeelfreetomakesuggestionsandtobegivenrespectforyourhonestandconstructiveopinion,

appropriateinsurancecoversuchasvolunteerandpublicliabilityinsurance,

appropriategrievanceproceduresintheeventofadisputeand,ifnecessary,mediationorarbitrationtoassistwithresolvingthedispute,

receivewrittennotificationandreasonsforsuspension/releaseofservices,

haveservicesappropriatelyassessedandeffectivelyrecognised,

havetrainingprovidedthatwillenableparticipationatthestationatavarietyoflevels.

The responsibilities of volunteers at[station name]

Youhavetheresponsibilityto:

haveaprofessionalattitudetowardsyour voluntarywork,

beprompt,reliableandproductivewithregardtocommitmentsandagreementsmadewith[stationname],

notifytheappropriatepersonifunabletomeetcommitments,

acceptandabidebystationrules,

understandandadheretotheCodesandmaintainfamiliaritywithbroadcastlawssuchasdefamationlawandtheBroadcastServicesAct1992

nottorepresent[stationname]publiclyorcommerciallyunlesspriorarrangementhasbeenmade,

nottobringintodisreputetheoperations,management,stafforothervolunteersof[station

name],

treattechnicalequipmentwithduecareandrespectandtonotifytechnicalstaffoffaultsandproblems,

undertaketocompleteaminimumofthebasicleveloftrainingofferedatthestationifyouareintendingtoworkinanyareaofprogramming,

onlyusestationresourcesandequipmentincarryingoutworkfor[stationname]andnotfor

personalorprivatepurposes,

ensurethatthestationhasyourcurrentcontactdetails,

respecttheracialandreligiousbackgroundsandthesexualpreferencesofyourcovolunteerworkersandworktoensurethat[stationname]isasafeworkplaceforeveryone,

contributetotheachievementofasafe,tolerantandequitableworkingenvironmentbyavoiding,

andassistinginpreventing,behaviourwhichisdiscriminatory.

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The rights and responsibilities of[station name] towards volunteers

[stationname]hastherightto:

expectyourcooperationinworkingtoupholdandmaintainthestation’smissionstatement,thestationcharterandprogrampolicies,

expectyoutobefamiliarwiththelawsrelatingtobroadcasting,stationpoliciesandprocedures,

expectyoutobeprompt,reliableandproductivewithregardtocommitmentsandagreementsmadewith[stationname],

haveconfidentialinformationrespected,

makeadecision,inconsultationwithyou,astowhereyourservicesandskillswouldbestbeutilised,

makedecisionswhichmayaffectyourwork,

makeprogrammingdecisionsinaccordancewithprogrammingpoliciesandprocedures,

develop,implementandenforcerules,policiesandproceduresforallaspectsofstationoperation,

developandmaintainallpropertyandresidenceofthestation,

provideyouwithfeedbacktoenhanceyourprogrammingandbroadcastingdevelopment,

expectclearandopencommunicationfromyou

atalltimes,suspendordismissyouinaccordancewithstationpoliciesandproceduresduetocontraventionofstationrules.

[stationname]hastheresponsibilityto:

provideyouwithaworkenvironmentwhichembracestheprinciplesofaccessandequity.

valuetheimportanceofyourrolewithintheorganisation,

placeyouinanappropriate,suitablepositionandenvironment,

giveyouappropriatetasksinaccordancewithyourstrengths,abilities,trainingandexperience,

provideyouwithtrainingsothatyoucanexpandyourexpertiseandabilities,

acknowledgeyourcontributiontothestationandprovideyouwiththeappropriaterecognitionand/orrewards,

ensurestaffhavetheappropriateskillsrequiredtoworkwithyou,

provideadequateopportunitiesforformalandinformalconstructivefeedback,

provideyouwithinformationregardinganyactivitiesorchangesatthestationwhichmayaffectyourwork,

consultwithyou(wherepossibleandpracticable)onissuesthatmayaffectyourwork,

ensurethatallstationdemocraticprocessesareadheredtoandthatyouareconsultedinmajordecisionmakingprocesses,

ensure that you are aware of station democraticprocesses and are encouraged to participate in them.



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Purpose

Thisdocumentoutlinesapolicyandprocedurefordis

APPENDIX 4: Procedures for Disciplinary Action and Dismissal of Volunteers Example

This is anexampleofa policy thatcould beusedtomeettherequirementofCode2.3(d).

Background

Volunteersareaninvaluableresourceto[stationname]andourprimaryaimistoencourageandsupporttheircontributiontoourstation.However,itisalsorecogn-isedthattheremaybetimeswhenavolunteerneedstobecounselled,disciplinedandperhapsdismissed.

We undertake to handle such situations in a profes-sionalmanner,ensuringcommunicationbetweenourstationandthevolunteerisclear,fair,objectiveandre-mainswithinthepolicyoutlinedbelow.

Throughout the process our board will reflect on itsownoperationsaswellasthoseofthestationandwillconsiderthecircumstances,actionsandbehaviorlead-ingtothesituation.

Thefollowingquestionswillguidethisprocess:

Havetheroles,valuesandexpectationsoftheorganisationbeenclearlycommunicatedtothevolunteerandsubsequentlyreinforcedduringpriorconversationsregardingthevolunteer’sperformance?

Arethereanyotherfactorsthatmaybecontributingtothevolunteer’spoorperformancee.g.learningdifficultiesorlanguagebarriers?

Has the volunteer been reminded of expectedcodes of conduct and consequences for breaches?

Hasthevolunteerreceivedtraining/mentoringandorcoachingtoimproveperformance?

Hasaverbalandwrittenwarningbeengiventothevolunteerexplainingthatanyfurthernon-compliancewillresultinsuspensionortermination

ofthevolunteeringopportunity?Didthevolunteerhavetheopportunitytorespondtopriorverbalandwrittenwarnings?

ciplinarymeasuresand dismissal. It aimstoprovidea clearandfairstructurethatisunderstandabletoboth

managementandvolunteers.

Thepolicyincludesanappealsmechanismtoensurea ‘rightofreply’toavolunteerwhohasbeendisciplined.

Thisisfurthercomplementedby[stationname’s]griev-ance and dispute resolution policy and procedure, whichmay be used ina situationwherea volunteer believestheyhavenotbeenfairlyheardorthatthePro-cedures for Disciplinary Action and Dismissal of Volunteers

hasnotbeenadequatelyfollowed.

Thisdocumentdoesnotincludetheprocedureforex-pulsionofamemberfromtheassociation,whichislaid outintheconstitutionof[formalIncorporatedname].

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Policy

1. Theprocedurefordisciplinaryactionisathreestepprocesswhichincludes:

a. Firstformalnoticeinwriting

b. Secondformalnoticeinwriting

c. Noticetothevolunteerofdismissalfromduties.

2. Forissuesthatareconsideredminoraconversationwiththevolunteermaybeappropriate;howeverthiswillnotbeconsideredpartoftheformaldisciplinaryaction(althoughitmaybereferredtoinlateraction).

3. Writtennoticewillincludedetailsoftheissueand,wherefeasible,evidence.Inacasewherethedisciplinarymeasurehasbeeninstigatedbyacomplaint,itmaybeappropriatetoincludeacopy(withidentificationremoved)orextractofthiscomplaint.

4. Furtherdisciplinaryactions,suchasasuspensionofvolunteerdutiesforaperiodoftime,mayalsobeappropriate.Insuchcasestheseactionswillbeincludedwiththeformalnoticeinwriting.

5. Everyeffortwillbetakentoensurethatnoticeofadisciplinarymeasure,whetherformalorinformal,willbegivenatanappropriatetime,eg:notimmediatelypriorto,orduringabroadcast

6. Noticeofadisciplinarymeasurewillbegivenbyadesignated[staff/boardmember]

7. Volunteerswillbeprovidedanappealagainsttheaction.Thismaytaketheformofameetingwiththeappropriate[staff/boardmember]orarepresentationinpersonand/orinwritingtotheboard.

8. Thevolunteermaybringarepresentativetoanysuchmeeting.

9. Shouldanappealresultinachangeofthedisciplinaryaction,orremovalofit,thiswillbeconfirmedinwritingtothevolunteer.

10. Conductwhichmayleadtodisciplinaryactionincludes,butisnotlimitedto:

a. Poortimekeepingandunreliability

b. Notfollowingpreexistingstationrulesandpolicies,includingprogrammingpoliciesandprogrambriefs

c. EngaginginactsorbroadcastswhichmaybreachtheCodes

d. EngaginginbroadcastswhichmaybreachotherrelatedlegislationsuchastheBroadcastingServicesAct1992(whichincludessponsorshipprovisions),copyrightordefamationlaws

e. Inappropriatehandlingoruseofstationequipmentorotherproperty

f. Rudenessorhostilitytowardsothervolunteersorstaffmembers

g. Intoxicationthroughalcoholorothersubstancesduringworkinghours

h. Publiclybringing[stationname]intodisrepute



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11. Someconductmaybetantamountto‘grossmisconduct’,inthisinstanceavolunteermaybedismissedwithoutpriorwarning

12. Conductwhichmaybeclassedasgrossmisconductmayinclude,butisnotlimitedto:

a. Verbalorphysicalharassmentofanyothervolunteer,employee,memberorguestof[stationname],particularlyinrespectofrace,sexorreligion

b. Wilfuldamagetoortheftofpropertybelongingto[stationname]orothervolunteer,employee,memberorguestof[stationname]

c. Falsificationsofanyoftheorganisationrecordsforpersonalgain

d. Commercialmisrepresentationof[stationname].

13. Inacaseofavolunteerbeingdismissedwithoutpriorwarningsthevolunteerwillbeprovidedanappealasoutlinedinpoint7

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TheMindframeMediaandMentalHealth(MMMH)proj

APPENDIX 5: Reporting suicide and mental illness responsibly – resources available

SuicideisaprominentpublichealthissueinAustralia

withover2,000peopledyingbysuicideeachyear.

Someimportantfactsaboutsuicideare:

Ratesofsuicidearegenerallythreetofourtimes

higheramongmalesthanfemalesManymorepeopleattemptthandiebysuicidewithhospitaladmissionsforintentionalselfinjuryabouttentimesascommonasdeathsbysuicide

MigrantsinAustraliashowsimilarsuicideratestothoseintheircountryoforigin

Peopleinanyformofcustodyhaveasuicideratethreetimeshigherthanthegeneralpopulation.

Mentalillnessisamajorriskfactorforsuicidewithpsy-chologicalautopsystudiesshowingthatupto90%ofpeoplewhosuicidemayhavebeenexperiencingmen-

taldisorderatthetimeoftheirdeath.

Issuestoconsiderwhenreporting:

ShouldIrunthestory?

Becarefulwiththelanguageyouuse

Don’tbeexplicitaboutthemethodorlocationofsuicide

Discussion of celebrity suicide can glamourisesuicide

Considertheangle(orpositioning)ofthestory

Shouldyouinterviewthebereaved?Isitnecessary?

Placethestoryincontext

Includehelplinecontactsinyourstory.

ectisoneofasuiteofprojectsonsuicide,mentalillnessandthemediadevelopedaspartofthenationalmediastrategy.MMMHaimstobuildacollaborativerelation-shipwiththeAustralianmediaandmentalhealthsys-temstoenableamoreaccurateandsensitiveportrayalofsuicideandmentalhealthissuesacrossallnewsme-diainAustralia.AkeyactivityofMMMHisthedevelop-

mentofaresourcekitforusebymediaprofessionals.Itisavailablefrom:www.mindframemedia.info


http://www.mindframe-media.info/http://www.mindframe-media.info/


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Policy

APPENDIX 6: Music Policy Example

This is anexampleofa policy thatcould beusedtomeettherequirementsofCode5.

Background

Community broadcasters are renowned for support-ingnew,local,independentandparticularlyAustralianmusic.Manymusicianshavehadtheirfirstairplayandinterviewsonourstations.Weareinauniquepositiontoplayandengagewithabroadrangeofmusicalstyles.Oursupportofthemusicindustryanddiversemusicplayedisoneofthekeyreasonspeoplelistentocom-munityradio.

The2008McNairAudienceResearchSurveyshowsthattwokeyreasonspeoplelistento

communityradiostationsare:

‘TheyplayAustralianmusic/supportlocalartists’.

‘Specialistmusicorinformationprograms’.

Purpose

Thepurposeofthispolicyistoensurethat[station]

continuestoplayadiverserangeofmusicthroughoutallofourprogramming,

supportslocalmusicians,and

complieswiththe25%AustralianmusicrequirementoftheCodesbyaimingfor30%Australianmusicacrossallgeneralprogramming.Thisallowsforspecialistprograms(musicand/ortalkbased)whichmaynotbeabletomeetthe25%quota

(see#2underPolicybelow).

1. Broadcastersareencouragedtoprovideawiderangeofmusicalstyleswhiletakingintoaccountthestation’saimsandobjectivesandtheindividualprogram’saimsandobjectives.

2. Allprogramswillendeavortoensurethatofthe

totalmusicplayedthroughoutaprogram,atleast30%ofthisisAustralianunless:

(a) TheprogramsaimistofocusonmusicorcultureotherthanAustralian

(b) ThemusicalstyleofaprogramisofanaturethatdoesnothaveahighinstanceofAustralianrecordings.

3. Inthecasesof2.aand2.b,priorapprovalmustbegivenbytheprogrammingcommitteefora

programtoqualifyfortheseexemptions.4. AllAustralianrecordingsthataretheproperty

ofthestationwillbevisiblyidentifiedasAustralian.

5. Allpresentersarerequiredtocompleteandhandinamusiclogsheetaftereachprogram.

6. AnauditofAustralianmusiccontentwillbeconductedonamonthlybasis.

7. Presentersareencouragedto,withinthe

confinesofthesponsorshipframework,promoteeventswherelocalmusiciansarefeatured.

8. Presentersmustnotmakerepresentationstorecordcompaniesorothermusicsuppliersonbehalfof[station]unlesspriorconsenthasbeengivenbythe[board/musiccoordinator/programcommittee].

9. [station]willnotacceptanyformofpaymentincashorinkind,inreturnforprovidingairplay

orpromotionofmusic,exceptunderstandardsponsorshiparrangements.

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Policy

APPENDIX 7: Sponsorship Policy Example

This is an exampleof a policy thatcould beusedtomeettherequirementsofCode6.

Background

Under the Broadcasting Services Act 1992 (BSA) com-

munity broadcasters are not permitted to broadcast‘advertising’.

Sponsorship,however,ispermittedandthisisakintoa limitedformofadvertising.TheBSAoutlinestwokeyrequirementsofasponsorshipannouncement:

Sponsorshipcontentwillbelimitedtofiveminutesinanyhour(BSASch2,Part5clause9(3))

Everysponsorshipannouncementwillbeclearly“tagged”(BSASch2,Part1,clause2(2)(b)).

InlinewithCode6[stationname]willmakesurethat:

Sponsorshipwillnotbeafactorindeterminingaccesstobroadcastingtime,

editorialdecisionsaffectingthecontentandstyleofindividualprogramsarenotinfluencedbypro-gramorstationsponsors,and

editorialdecisionsaffectingthecontentandstyleofoverallstationprogrammingarenotinfluencedbyprogramorstationsponsors.

Further information on sponsorship requirements isavailableACMA’sCommunity Broadcasting SponsorshipGuidelines 2008–seewww.acma.gov.au.

Purpose

Thepurposeofthispolicyistoensurecompliancewith

theBSAandtheCodesandalsotogivecleardirectionon[stationname]ethostowardsponsorship.

1. Allsponsorshipannouncementswillcomplywiththethreekeysponsorshipconditionsoutlinedabove.

2. Allsponsorshiparrangementsshallberecordedonastandardcontractandapprovedbythestationmanagerorpersonresponsible.

3. Sponsorshipwillnotbeacceptedfromcompaniesthatpromotetobaccoorgambling.

4. Sponsorshipfromcompaniespromotingalcoholmaybeaccepted,howevertheannouncementsmustnot:

(a) promotethemisuseofalcohol,or

(b) bedirectedtowardsminors.

5. Sponsorshipwillnotbeacceptedfrom

individualsorgroupswhosepoliciesorpracticesareinconsistentwiththegeneraldirectionsof[stationname].

6. Sponsorshipannouncementswillbeproducedandpresentedinastyleandformconsistentwiththeprograminwhichtheyaretobeplaced.

7. Individualpresentersandmembersarenotentitledtoseeksponsorshiponbehalfof

[stationname]withoutthewrittenconsentofthe[stationmanager/boardofmanagement].

8. Undernocircumstancescanpresentersacceptgifts,productsorservicesorpaymentsinreturnforpromotionofaproduct,serviceorbusiness.

9. [stationname]reservestherighttorefuseanypaidannouncement.




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(d). complainantsareadvisedinwritingthat

APPENDIX 8: Complaints Policy Example

This is anexampleofa policy thatcould beusedto meettherequirementsofCode7.

Code7outlinesourlegalrequirementsrelatingtocom-plainthandling.

Purpose

Thepurposeofthispolicyistooutlinethemostappro-priatewayfor[stationname]torespondtocomplaints,andothercommentsfrommembersofthepublic.

1. [station name] acknowledges the right of ourlisteners,membersandvolunteerstocommentandmakecomplaintsinwritingconcerningal-leged noncompliance with both the licenceconditionsin the Act andtherequirementsout-

linedintheCodes

2. WebroadcastatleastoneonairannouncementeachweekthatcontainsinformationabouttheCodesandwherelistenerscangetacopy.

3. [stationname]willmakeeveryreasonableefforttoresolvecomplaints,exceptwhereacomplaintisclearlyfrivolous,withoutsufficientgroundsornotmadeingoodfaith.

4. [stationname]willensurethat:

(a) complaintswill be received by a respon-sible person in normal office hours andreceiptisacknowledgedinwriting,

(b) complaints will be conscientiously consid-ered, investigated if necessary and respond-ed to substantively as soon as possible,

(c). complaintswillberespondedtoinwritingwithin60daysofreceipt(asrequiredinthe

Act ,andtheresponsewillincludeacopyoftheCodes,

theyhavetherighttorefertheircomplaintaboutaCodemattertoACMAprovidedtheyhavefirst:

(i) formallylodgedtheircomplaintwiththelicensee,and

(ii) receivedasubstantiveresponsefromthelicenseeandaredissatisfiedwiththisresponseordidnotreceivearesponsefromthelicenseewithin60daysaftermakingthecomplaint.

5. Awrittencomplaintorresponsecanbealetter,faxoremail.

6. Aresponsibleofficerofthelicenseewillmaintainarecordofcomplaintsandresponsesforaperiodofatleasttwoyearsfromthedate

ofthecomplaint.

7. TherecordofcomplaintsandresponseswillbemadeavailabletoACMAonrequest.

Reporting and Record Keeping ToensurestationscanmakeafullresponsetoACMAifrequested,thestationisadvisedtoincludeintheirpro-ceduresthefollowingsteps:’

To keep a record of material relating to com-

plaints,includingloggingtapesoraudiocopiesofbroadcastmaterial,andwrittendocumenta-tionforoneyear,including:

1. thedateandtimethecomplaintwasreceived,

2. thenameandaddressofthecomplainant,

3. thesubstanceofthecomplaint,and

4. the substance and date of the licensee’s response.

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[station name] Complaints pro-forma

Remembertotreatallcomplaintsfromthepublicinaseriousandpolitemanner.Thepersonwouldnotbothertomakethecomplaintunlesstheyheldagenuineinterestinthestationandfelttheyhadlegitimateconcerns.Donotbedismissiveoftheirapproachtothestation.Assurethemthattheircomplaintwillbetakenseriouslyandwillbedealtwithprofessionallyandaccordingtoestablishedpolicy.

Nature of Complaint

AcomplaintshouldrelatetoaCodeofPractice.NB:Complaintsrelatingtopotentiallydefamatorymaterialmustberelayedtoyourinsurancecompanyimmediately.

Program associated with complaint:

Date and Time of Program Broadcast:

Contact Details of Complainant

Name of person making the complaint:

Address:

Telephone: B: H Mob:

Email:



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Complaints Process Thisprocessmustbecompletedwithin60daysfromthedateonwhichthecomplaintwasmade

The appropriate person at the station

Name:

Date:

Action Y N Date

Receives the verbal complaint

Notes:

Receives the formal complaint in writing

Notes:

Checks the logged program material (and keeps the log for 60 days from dateof complaint)

Notes:

Sends written station response to complainant

Notes:

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Action Y N Date

Organises follow-up with complainant (eg: meeting)

Notes:

Provides contact details for ACMA to complainant *

Notes:

All relevant documents in Complaints File

Notes:

*ContactDetailsforACMAareasfollows:

CommunityBroadcastingGroup

AustralianCommunicationsandMediaAuthorityPOBoxQ500,QueenVictoriaBuilding

SydneyNSW1230Fax:(02)93347799Email:[email protected]

Result

The complaint is ..... resolved unresolved

Name of station representative:

Position:

Signed:

ThisComplaintsSheetwasdevelopedbytheCBAA.



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AcknowledgementsThe review of the Codes of Practice for Community Radiowas conducted in 2008 by the Community Broadcasting

Association of Australia (CBAA)

The CBAA would like to thank all of the community radiostations, sector bodies and individuals who contributedsubmissions and suggestions to the review process.

The production of this booklet was made possible withthe financial assistance of the Community BroadcastingFoundation.


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Community Radio Broadcasting-code of Practice 2008

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