Community Platform Choosing the Right One Ver 3-Satya

8/8/2019 Community Platform Choosing the Right One Ver 3-Satya

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Think Innovation 2009 Regalix Inc. Confidential, All Rights Reserved

REGALIX INC. - US

2600 EAST BAYSHORE ROADPALO ALTO CA 94303 USA

REGALIX - Bangalore

2nd FLOOR, ZAM ZAM CENTRE#26, INFANTRY ROADBANGALORE 56 001 INDIA

REGALIX - Chandigarh

SCO 415, 2nd FLOORSECTOR 8PANCHKULA 134 109 INDIA

REGALIX - New Delhi

18 SUNDAR NAGARNEW DELHI 110 003 INDIA

[email protected]

888-REGALIX

Community Platform: Choosing the Right One

1

Satya

Project Manager

[email protected]


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Not confused yet?

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Agenda

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Why go Social?

Community Platform: Deciding Factors

Community Platform: Comparative Analysis

Strategies to Implement Social Software

Community Platform Technical Details


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Why go social?

Need for Innovation

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.Consultants

.Customers

.Business

Partners

Sources for ideas and innovation

To thrive in this environment

companies must: incorporatecommunities into the product

development process and execute

innovative ideas quickly.

Connect everyone to the customer.

Use technology to anticipate shifts

faster than the competition.

.Others


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Why go social?

Need to Connect

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83% of IT Executives consider

their company to be a virtual

workplace.

91% of employees work in

locations other than headquarters.

The number of virtual workers

has increased by 800% from 2000-

2005.


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Why go social?

Need for Execution

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Project based environments with

more dispersed, virtual teams.

Work together without flying in

for face to face meetings.

Get new team members up to

speed quickly.


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Why go social?

Need to Share

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Maturing workforce is affecting

critical areas of the global working

population..

To address the loss of critical

experience, organizations must

harness knowledge capital and

educate new workforces with

unprecedented scale.


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Why use Social Software For Business - Benefits

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Staying in the loop

Being top of mind for special

projects, interesting work (Statistics

show that more than 70 percent of jobs

are found and filled through networking)

Increasing visibility, efficiency &

productivity

Improving opportunities to contribute.

Being efficient by tapping into othersexpertise as mentors or consultants.

Innovating through brainstorming and

collaboration

Improving the productivity of knowledge workers.

Getting everyone involved in

innovation through collaboration.

Making everyones talent accessible tothe organization.

Improving efficiency by accessing and

utilizing everyones expertise.

Creating a dynamic environment toprovide sustainable business advantages

through employee satisfaction &

retention

INDIVIDUALS ORGANIZATION


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Why go Social?

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Word-of-mouth marketing through social networks could emerge as an

important tool in the marketers arsenal.

Marketing with user-generated content

In todays decision journey, consumer-driven marketing is increasingly

important as customers seize control of the process and actively pull

information helpful to them

Technical buyers prefer collaborating on wikis.

IT architects and infrastructure folks rely more on blogs.

Online ads catch the business buyers eye.

Forrester and McKinsey


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Why go Social?

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Why go Social?

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Community Platform Deciding factors

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Enterprise Communication

Collaboration and Knowledge Excellence

SocialNetworking and Expert Research

Personal Information Management

Project Management


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Enterprise Communication

Using social software as a communication platform on which everyemployee can participate in enterprise discussions. Providing each person

in the organization a voice.

Community - Help people who share a common interest collaborate by

exchanging and sharing information with one another via their Web

browser.

Forum

Blogs - Help connect with people inside or outside your enterprise.

Video Sharing capabilities.

Content rating and add comments

User access control for read, write, comment

Community moderation


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Collaboration & Knowledge Exchange

Enable users to collaborate cross all levels of an organization.

Public and Private Workspaces(Communities).

Ability to create discussions, blog, wiki-pages, bookmarks within the

workspaces.

Personalized workspace configurations.

Restrict users from sensitive information.

TAG cloud facility.

Document Creation, file sharing capabilities.

Desktop Integration


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SocialNetworking and Expert Research

Providing platform to employees in maintaining and expanding their

corporate network, based on their skills, expertise and interests.

Connect and follow user capability.

Locate SME by topic and keywords.

Activity level access control

Related content based on the user profile


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Personal Information Management

Provide users the ability to select information sources and integrate them

on a central and customizable personal page.

Personal blog, wiki-space

Personal workspace with RSS Feed.

Widgets to add personalized content.

Ability to search individuals discussion, documents, questions,

documents in a single click

Ability to maintain personal history


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Project Management

Provide users the ability to create projects and collaborate on various

project activities.

Advance file management

Ability to route, notify and approve documents.

Create and track milestones.

Time tracking and task co-ordination.

Ability to create public and private content in the workspace.


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Community Platform Deciding factors Dont forget

technology

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#@!@%!@

Hey Boss we just finalized this

cool community platform which

uses the latest J2EE Framework

Wish he knew we

are a Microsoft

shop


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Operational Flexibility

Customizing and Extensibility

Data & Security


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Operational Flexibility

How flexible a social software product is in terms of set up and integration

under the different conditions organizations have.

Flexibility of databases and servers in terms of operating system and

hardware.

Offered as software as a service(SaaS) and also as an on premise

solutions.

Supports scalability and clustering.

Enterprise integration capabilities.

Accessibility- PDAs, BlackBerry, iPADs

Multilingual support.


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Customizing and Extensibility

Ease of customization of the product to extend/improve the basic

capabilities..

Easily customizable to the corporate design.

Easily customizable Navigation and Layout.

User controlled widgets and themes.

Availability of plug-ins, development framework, APIs

Existence of quality developer community around the product.

Ability to resist cross site scripting and other security threats.


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Data & Security

Advanced data management and security support modules.

Hassle free backup and recovery.

Single Sign on and LDAP support.

UI based access control and user management.

Support the archiving of data based on the life cycle states.


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Vendor Position

Support and Services


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Vendor Position

Vendor's ability and vision to further develop the product.

Market position and financial situation.

Company size growth rate.

Number of developers working on the product.

Frequency and quality of new releases.

Good Customer reference and volume of installations.


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Support & Services

Product support from the vendor, product documentation and support

function.

Vendor support quality and availability (e.g. 24/7 hotline).

Whitepapers on best practices and product training.

Product maintenance. Quick fix patches and releases

Number of resellers, consultancies to implement and maintain the

community software.


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Strategies to Implement Social Software

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Hosted Solution:

No worries about the infrastructure, setup, deployment etc...

Try for few days before deciding on making this as the software of choice

for the enterprise.

This ensures no huge investment upfront.

Developed Solution:

Develop a customized solution based on your needs and business process

using a dedicated team in a cost effective approach.

Progressive Solution:

If you already have some pieces of collaboration, document sharing, instant

messaging available, Integrate your existing assets so you do not have to

start from scratch


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Confluence 3.0 - Technical Details

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Dedicated Server Support: Can deploy the software on your own servers

Software as a Service (SaaS): Can have a dedicated instance on an Atlassian hosted server (SaaS)

Technology: Java

Database Support: Oracle, DB2, SQL Server, Postgres and MySQL

Languages Supported: German, Spanish, French, Russian, Chinese

Customization Capabilities: Basic CSS and logo customizations to match the corporate

design.

Plug-in to design custom themes with a distinct appearance,

navigation and functionality.

Currently around 200 plug-ins are available for Confluence and

an active developer community to add more.

API for integration with other software, and connectors for bi-

directional integration with SharePoint and JIRA.

Supports LDAP, Single Sign On (SSO) and SSL encryption.

Handheld support: Third party iPhone application for mobile access,

Blackberry plugin available only for version 2.10

URL: http://www.atlassian.com/software/confluence/


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Google Apps Pro + Wave - Technical Details

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Dedicated Server Support: Not Available

Software as a Service (SaaS): Available

Technology: For Google Apps Premier Edition, javascript and iframes must be

supported by the browser

Database Support: Not Applicable

Languages Supported: Localized in 40 languages

Customization Capabilities: Email migration support for Microsoft Exchange, Lotus Notes and

other services via the Email Migration API. Basic customization, like integration of the company logo or color

adjustments to match the corporate design, are possible.

Advanced changes for example in the structure or navigation of the

services is not possible.

Can embed documents, calendars, videos, Picasa galleries and

Google gadgets. However, most publicly available gadgets do not

yield any added value for employees.

Third party software available mostly for migration, sync, security,identity management or compliance issues, also forMicrosoft Office

integration (OffiSync).


Handheld support: YES

URL: http://www.google.com/apps/intl/en/business/wave.html


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IBM Connections 2.5 - Technical Details

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Software as a Service (SaaS): LotusLive Connections

URL: https://www.lotuslive.com/en/services/connectionsTechnology: Java, Web sphere Application Server (WAS)

Database Support: Oracle, DB2, SQL Server

Languages Supported: Available in 25 languages

Customization Capabilities: More an out of the box tool and consequently customization is only

possible to a limited extent Functionality can be extended by integrating with other Lotus products

like Sametime and Quickr. Some parts of Connections can be integrated

into SharePoint and within communities it is possible to access Confluence

Wikis.

Connections 2.5 plug-in for integration with MS Office which includes the

use of profile information in Outlook and content creation (publishing)

with Word..

The personal dashboard and the features within a community arecustomizable with widgets and drag-and-drop positioning.


Handheld support: Can be accessed via the mobile browsers of Nokia phones (S60 platform) and

iPhones (Safari). For Blackberrys, a special interface has been developed by

RIM and IBM.

URL: http://www-01.ibm.com/software/lotus/products/connections/


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Jive SBS 4.0 - Technical Details

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Dedicated Server Support: Can deploy the software on yor own servers

Software as a Service (SaaS): Can have a Jive instance on externally hosted SaaS

Technology: Java, J2EE architecture

Database Support: Oracle, SQL Server, Postgres and MySQL

Languages Supported: Six languages are supported which include German, French and Spanish,

besides English.

Customization Capabilities: Comparably easy to install and supports a wide range of operating

systems and databases.

Connector for SharePoint which integrates the products both ways.

Customization is possible on different levels from changing the

appearance of the software to the creation of an entirely own theme.

Workspaces can be customized by a respective admin and users can

personalize their dashboards.

Supports REST/SOAP and comes with a rich java development

framework which enables companies to extend existing or write their

own plug-ins. The developer community around Jive SBS is reported to

be quite active.

The access permissions set at the workspace level and administrators

can configure read-, write-and view-access on a very detailed level.


Handheld support: Dedicated support for mobile access. Enhanced content by e-mail

functionality for all mobile phones and Blackberrys

URL: http://www.jivesoftware.com/


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Liferay 3.0 - Technical Details

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Dedicated Server

Support:

Can deploy the software on your own servers

Software as a Service

(SaaS):

Will be offered in the first quarter of 2010

Technology: Java, PHP, Ruby. Liferay supports Jetty, Resin and Tomcat as servlet containers,

along with a wide range of operating systems, application servers and

databases. http://www.liferay.com/products/liferay-portal/tech-specs

Database Support: Oracle, DB2, SQL Server, MySQL: Check the technology link.

Languages Supported: Offers 22 languages out of the box

Customization

Capabilities:

Provides good scaling capabilities.

Offers connectors for Documentum, Amazon S3 and Alfresco. Can be

integrated with JIVE SBS and Atlassian Confluence.

Provides full theming capabilities.CSS manipulation allows to change the

whole appearance including structure and navigation.

Java APIs available with SOAP/REST support and has a plug-in Software

Development Kit (SDK) for its portal software along with an active

developer community. Security levels and read, write and edit permissions can be flexibly defined

for different user roles and content types.

Liferay portal plug-ins and widgets can be integrated, as well as and Google

Gadgets.


Handheld support: Applying a special theme enables mobile access with WAP browsers

URL: http://www.liferay.com/


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Microsoft SharePoint 2010- TechnicalDetails

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Software as a Service (SaaS): Expected to add SharePoint 2010 to their set of online services

Technology: Microsoft technologies

Database Support: Microsoft SQL Server 2008

Languages Supported: Broadly localized in more than 30 languages

Customization Capabilities: A complete collaboration solution needs Microsoft Office 2007,

additionalMicrosoft products like the Office Communications Server

(IM/Presence), Live Meeting (desktop sharing), Exchange Server (mail

integration) and Project Server. Security and access control

management is excellent due to fine grained permission settings for

groups and individual users down to the page or element level.

The product offers great customizing possibilities but also implies great

complexity as experienced SharePoint designers and developers are

needed to customize the product.

Platform color theming and navigation changes are very easy,

customization on the user level with webparts is not simple enough tobe done by SharePoint novices without training.

SharePoint documentation has been weak and developers have

criticized the lack of one centralized knowledge exchange platform.


Handheld support: Mobile access to SharePoint 2010 is possible with Windows Mobile

URL: http://sharepoint.microsoft.com/en-us/Pages/default.aspx


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blueKiwi - TechnicalDetails

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Dedicated Server Support: Deployments with more than 1000 users

Software as a Service (SaaS): Can have a dedicated instance on hosted server (SaaS)

Technology: database-php-webserver architecture

Database Support: Wide range of databases and servers including the L.A.M.P. platform (Linux,

Apache, mySQL and PHP)

Languages Supported: German, Spanish, French

Customization Capabilities: The profile and personal dashboards can be customized with various

widgets. Extensibility is rather limited

On the platform level, a severe change beyond the company logo, colorsand CSS is tricky and not recommended.

The screen width is fixed (1024 pixel) which makes the generally small

text hard to read on high resolution screens.

Widgets can be developed with the Widget Development Kit (WDK), can

access external content.

Intends to improve extensibility by releasing an API planned for the first

quarter of 2010.

The emphasis of the platform is on ad hoc sharing which explains why it

lacks publishing or moderation workflows.

Administrators can define groups as public, private or secret and assign

the user roles owner, author and reader, but that's about it.


Handheld support: Offers extensive mobile access with interfaces for Blackberry, iPhone and

Windows Mobile, blueKiwi seems to be especially suited for mobile workers.

URL: http://www.bluekiwi-software.com/


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Socialtext - Technical Details

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Software as a Service (SaaS): Can have a dedicated instance on an hosted server (SaaS)

Technology: Perl, Linux/Unix systems

Database Support: Oracle, SQL Server, Postgres and MySQL

Languages Supported: Localized in six Languages, including Japanese, French, Italian and German

Customization Capabilities: Comes with a CSS kit for customizing the social software platform to

corporate design..

Perl Application APIs allow to extend the existing functionality. The user dashboard can be personalized with a great number of widgets,

including some dedicated for Socialtext-use and iGoogle gadget directory.

Offers an open source version of its product and provides a workspace

for the developer community. The developer blogs have not seen updates

for a long time.

On a workspace level, access can be defined as either just private (only

invited users) or public with a number of rules(read, write, comment-

allowed or prohibited) Administrators can lock down certain pages so that users can not edit the

content.

The ability to manage user access rights individually provides added

value.


Handheld support: Possible with iPhones, Blackberrys and Android phones

URL: http://www.socialtext.com/


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MindTouch - Technical Details

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Software as a Service (SaaS): Can have a dedicated instance on an hosted server (SaaS)

Technology: runs on Linux servers as well as in .NET environments, majority ofimplementations on the Linux side (80%)

Database Support: no support of Oracle, SQLServer or DB2, ntegration points toMS Access and

ADO.NET, there is a clear focus on MySQL

Languages Supported: more than 20 available languages and dialects

Customization Capabilities: In terms of scaling the platform is among the best performers in the

market hosting the 80000+ developer community of the Mozillafoundation.

Well suited for integration with other products and data sources.

A key differentiator against competitors is the platform's excellent

language support.

Customization and Extensibility is the category in which MindTouch does

excel.

The whole concept of the product revolves around extending the

platform by integrating internal and external data sources, web servicesor information silos.

The product comes with more than 100 web APIs and connectors to

Google, Microsoft and leading CRM (ERP) systems.


Handheld support: There is a mobile interface but no special microbrowser support.

URL: http://www.mindtouch.com/


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Thank You

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Community Platform Choosing the Right One Ver 3-Satya

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