Community and Client Services - Mackay Council · MECC entrepreneurial program A highly successful...

Community and Client Services Monthly Review - April 2018

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Community and Client Services

Monthly Review

1 to 30 April 2018


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Contents

1. Highlights of the Month ...................................................................................................... 3

2. Workplace Health & Safety .............................................................................................. 5

3. Council in Community ......................................................................................................... 7

4. Community and Council Happenings ......................................................................... 9

5. Financial Performance - 31 January 2018 ............................................................ 10

6. Community Lifestyle ........................................................................................................... 12

6.1 Community Programs ......................................................................................................... 12

6.2 Libraries .................................................................................................................................. 19

6.3 Artspace Mackay .................................................................................................................. 22

7. Mackay Entertainment & Convention Centre and Events ........................... 26

8. Corporate Communications and Marketing ......................................................... 29

9. Emergency Management ................................................................................................. 38

10. Health & Regulatory Services ................................................................................... 40


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1. Highlights of the Month

PROGRAM

PROJECT DETAIL

COMMUNITY LIFESTYLE Community Grants The third round of the Community grants program closed on 6 April with 24 applications requesting a total of $171,379.45. Budget available for the round is $91,700.00. The assessment committee has met to review applications and recommendations for funding will go to Council in May.

Sista's Circle Community Development is supporting the development of an Indigenous and Australian South Sea Islander Women’s Group, Sista’s Circle. The group was formed to provide culturally appropriate support to local Aboriginal, Torres Strait Islander and Australian South Sea Islander women.

Chillax Chillax, a program delivered at Mirani High School by Youth Development Officer was attended by 85 young people.

Platform The showcase event for Platform (previously Mackay’s Got Talent) was held at the MECC on Sunday 22 April. 225 people attended to enjoy the talents of 15 young local performers.

School Holiday Drop-In

Activities

Crazy threads, wools and fibre free drop-in art activities were held in the Artspace Mackay Seminar Room during the Easter school holidays. The drop-in activities were very popular, especially during rainy days, attracting a total of 1626 participants over the two-week period.

MECC & EVENTS The Festival program has

been launched and

tickets to all festival

events are now on sale

The events program curated by the

MECC includes a variety of events

throughout the Mackay region including a

comedy show being hosted at the

Pinnacle Playhouse. The event package

including a show ticket, bus transport and

lunch at the Church Café Pinnacle is

already at 50% sold.

MECC entrepreneurial program

A highly successful MECC entrepreneurial

performance saw 700 patrons enjoying

contemporary dance from the world

renowned Bangarra Dance Theatre

company. There was strong

representation from the Indigenous

community, and 40 local students

participated in workshops with the cast.


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CORPORATE COMMUNICATIONS & MARKETING

Try the Five campaign Working in partnership with the Mackay Institute of Research and Innovation (MIRI) on The Get Active campaign for the region. Activities to be held during May with the assistance of five ambassadors, Major prize is a 9-night cruise in the South Pacific.

Anzac Day commemorations

Engagement officer and Corporate Communications officer worked closely with the RSL to deliver a successful Main Parade and commemorative service.

LGMA (Local Government Management Awards) win

The team produced an award submission in liaison with Economic Development and the MECC to showcase Mackay Regional Council’s teamwork to deliver the Sir Elton John experience. It won the LGMA Teamwork Category.

EMERGENCY MANAGEMENT

TC Iris

Mackay Local Disaster Management

Group reached LEAN FORWARD alert

status as a result of Tropical Cyclone Iris

Community Event State Emergency Services(SES) assisted with ANZAC Day events in the region

Community Event Emergency Management Team and SES attended the CQ Rescue Emergency Services Day

HEALTH & REGULATORY

SERVICES

Mosquito breeding areas

Vector Control Officers have been working

hard treating 284 hectares of mosquito

breeding areas and misting in areas where

numbers of adult mosquitoes have been

high.

Food safety training

sessions

Training was conducted with non-profit

organisations and businesses operating

temporary food preparation areas for

upcoming events and festivals.

Illegal dumping

The illegal dumping awareness campaign

operated throughout April using different

media platforms to highlight the impact it

has on the region and encouraged the

community to dispose of waste

appropriately. Numbers of illegal dumping

requests dropped throughout the month.

Bridget Mather

Director Community & Client Services.


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2. Workplace Health & Safety

Summary

Seven incidents were reported in April. This review was prepared on 26 April to meet reporting

timeframes. Data relating to April incidents reported after this date will be included in future reports.

Incidents and Injuries

One injury to an MRC staff member was reported in April:

• A worker walking along a pathway tripped on uneven ground (wheel rut in long grass) and fell to the ground on their hands and knees.

One near miss incident was reported in April:

• A worker walking alongside a creek overbalanced & lost their footing causing them to slip into the water.

One asset damage incident was reported in April:

• An MRC vehicle was slowing to turn into driveway when a non-staff member vehicle travelling behind collided with the rear of the vehicle.

Four incidents were reported by members of the public in April:

• A visitor at Greenmount Homestead reversed over a power box when leaving the site.

• At a library, a child was hit in head with block while playing in children's area.

• An ambulance was called for a library customer who had a seizure.

• A library customer lost their footing and fell outside the entrance to a library.

Each incident is investigated and appropriate corrective measures implemented, to reduce future

risks.


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Lost Time Injuries & Days Lost

Department

2013-14 2014-15 2015-16 2016-17 2017-18

LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost

Corporate Communications

Community Lifestyle 3 98 2 4

MECC & Events 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 2 1 1

Community & Client Services 5 155 1 11 2 4 3 6 1 1

For the 2017-18 year to date there has been one lost time injury, with a total of one day lost.

• In December, a worker tripped over a metal bar, falling and fracturing her wrist.

Glossary

Incident

Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of

one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)


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3. Council in Community The Council in Community Day in April which was to have been held in the southern part of our region had to be postponed, due to potential heavy rain associated with Tropical Cyclone Iris. The day will be rescheduled for later in the year. Councillors attended a number of community workshops and engagement sessions during the month, including the Slade Point Local Coastal Plan meeting.


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A number of councillors walked the talk to launch the Try the 5 initiative. As part of the launch,

councillors tried their hand at a variety of disciplines.

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. Community Lifestyle

6.1 Community Programs Number of Community Enquiries – 571 Number of Emergency Relief Assistance Packages Provided – 17 Number of fuel vouchers provided for Sarina Range residents – 22 Sarina Neighbourhood Centre meeting rooms utilisation – 21 room bookings to support 86 members of the Sarina community. Occasions of JP Services provided to community – 26 Number of Jubilee Community Centre room hire applications processed - 12

Community Development The contract management officer of the Department of Communities, the funding body of the Sarina Neighbourhood Centre, visited the service to undertake a performance review during April. The officer advised that the Sarina Neighbourhood Centre staff are meeting, and in many areas exceeding, the funded service KPI’s. Community Development is supporting the development of an Indigenous and Australian South Sea Islander Women’s Group, Sista’s Circle. The group was formed to provide culturally appropriate support to local Aboriginal, Torres Strait Islander and Australian South Sea Islander women. The group is currently meeting on a weekly basis in the Jubilee Community Centre. Community Programs facilitated the involvement of the Indigenous community in the consultation process to inform the development of the Public Art Strategy. Support was provided to the Indigenous Language project “Yarning with our Mob”. The six-day Language Lessons and Workshops was facilitated by the North Queensland Centre for Indigenous Languages and was held in the Jubilee Community Centre. Following the Board Strengthening Conference held in March, Grant Writing workshops are being planned and will be held across the region on the following dates: Thursday June 7 in Mirani, Tuesday June 12 in Sarina and Wednesday June 13 in Mackay. All sessions will be 5.30 -7 pm. The third round of the Community grants program closed on 6 April with 24 applications requesting a total of $171,379.45. Budget available for the round is $91,700.00. The assessment committee met 20 April to review applications and make recommendation for funding. Youth week this year aligned with the school holidays and as such a range of activities were conducted in both Sarina and Mirani. All programs were well supported with many aiming to engage young people in life skill development. These included “The Cook Up: Mob Style” and “Feed and Fit”. Chillax, a program delivered at Mirani High School by Youth Development Officer was attended by 85 young people during the month of April.


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Community Meetings / Events / Interagency Meetings. 144 meetings and events were held, highlights included:

Platform The showcase event for Platform (previously Mackay’s Got Talent)

was held at the MECC on Sunday 22 April. 225 people attended to

enjoy the talents of 15 young local performers. As a result of their

performances Sensory Circus Tribe (Mackay) received $1000 (Alyssa

Bosma, Alex Watson, Chloe Robinson and Georgia Bird), Bella

Fenlon, Kasey Kilsby and Kate Lockyer received $350 bursaries while

Jade Fiyen received recording studio time at Sugar Town Music. All

Platform participants will be offered a number of paid performing gigs

over the next 12 months also.

Young people who participated in Platform

The Mayor, Cr Williamson presenting the $1,000 bursary to members of

Sensory Circus

Learn to Skate

Workshop

Australian Skateboarding Community Initiative (ASCI) were engaged

to undertake Learn to Skate workshop throughout the region. 20

young people participated in the opportunity to either begin their

skateboard experience or further develop their skills.

RADF Showcase

Exhibition

Located in the Jubilee Community Centre Exhibition Space, the RADF

Showcase Exhibition has been extended to 8 May due to its

popularity. The exhibition includes a variety of works from local

creatives who have accessed funding from the RADF program.


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Matsuura Sister Cities Program

Sport & Recreation

Community Recovery

Youth Ambassador

program

Six applications have been received from young people across the

region interested in participating in the 2018 Youth Ambassador trip to

our Sister City, Matsuura. Interviews have been conducted and all six

applicants offered a place in the program. This year the group will be

chaperoned by Senior Co-ordinator Community Programs along with

experienced chaperone / interpreter Ms Akiko Doolan. The 2018 tour

dates are 21 September to 5 October.

Activity Comments

NQ Games The NQ Games, hosted by Mackay Regional Council, will occur

across the region from May 4-7. 2021 competitors had registrations to

participate across 32 sports as at 27 April. Organisers are hoping that

numbers will increase in the last week of registration.

The competitor bags have been packed by volunteers from the

Endeavour Foundation, who have enjoyed the opportunity to be part of

the organising of the games.

Women in Sport Approach Adventure have been engaged to run a series of physical

activity programs aimed at supporting women to engage / reengage in

physical activity. The program offers Stand up Paddle Boarding,

Running and Hiking. To date 46 women have participated in the

program.

Activity Comments

Recognition of Cyclone

anniversary

In conjunction with the Red Cross, a free First Aid course was

delivered to 20 Sarina Range residents to increase their capacity to

respond to local medical emergencies.

Support provided to Swayneville Primary School’s Sarina Range

Campus to deliver the campus’ first birthday party on 21 April. A

school fete-style event to celebrate one year since the campus was

established was attended by approx. 150 residents with very positive

feedback received.


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Museums Community Programs team at the Jubilee Community Centre are managing the borrowing of Queensland Museum Loan Kits. Topics covered by the kits include Aboriginal Tools, Multicultural Clothing, Rainforest Camouflage, Sustainable Living, School History, Science Toys and Spider and Insect homes. The kits are available for hire to local schools, kindergartens and day care centres for a 2 week loan period. Planning is well advanced for the 2018 Greenmount Heritage Fair to be held Sunday 27 May. This year there will be a strong emphasis on Park and Ride as parking at Greenmount will be limited as we are unable to access adjacent properties for additional parking. More buses on continuous rotation will operate from the parking area on Kelly’s Road to Greenmount Homestead. To date 136 stallholders and entertainers have registered to participate in the fair.

Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 25 Volunteer hours contributed: 458

• History of Sarina RSL exhibition launched.

• Sarina Bendigo Community Bank donated a marquee to the museum

Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm Visitors: 22 Volunteer hours contributed: 123

• Volunteers are currently working on a display to commemorate 1918 Armistice Day. Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 9 Volunteer hours contributed: 186

• Article “Policing at Finch Hatton” submitted to the Daily Mercury

• Sport in the Valley exhibition currently being finalised.

Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 57 Volunteer hours contributed: 108

• Guiding tours during open visitor hours, including a large school group.

• Article preparation for the Daily Mercury – Tom Cook and Cattle

Support provided to Koumala Progress Association to deliver a

community gathering and movie night on 21 April. Event well received

with approximately 130 people attending.


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Inkind Assistance requests 7 Inkind applications to the value of $2,331.55 were processed during April. A further 10 applications are in various stages of processing.


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Better Community Building Fund

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club Changeroom Upgrade

$ 25,000 The project is nearing completion, with the shower cubicles being installed in both the Home and Visitors change rooms.

Brothers Bulldogs Junior Rugby League Club Facility Establishment

$ 80,000 Necessary approvals have been received with associated conditions to be confirmed before work commences.

Eastern Swans Australian Football Club Fencing of the Perimeter

$ 30,000 The project is nearing completion, with one small section to be completed in the upcoming week.

Eungella Community Development Association Amenities Building

$ 250,000 Complete The project has been completed.

Habana and Districts Progress Association Church Relocation and Community Facility Project

$ 100,000 A builder has been engaged for the project. Planning has begun, with drawings for building approval and construction being undertaken.

Mackay Aero Club Roof Replacement


Mackay Area Fish Stocking Association Hatchery Emergency Backup Generator

$ 18,000 The generator has been installed. Currently awaiting inkind electricians to complete the install on the switchboard.

Mackay Basketball Incorporated Grandstand – Court 4

$ 100,000 The organisation is currently awaiting the outcome of another grant application before proceeding with the project.

Mackay Brothers Football Club Water Retention/Irrigation Project

$ 100,000 Approval has now been received for operational works and the project will commence shortly.

Mackay Junior Rugby League Association Clubhouse Stand, Shelter and Lights

$ 80,000

The footings supplied for the lighting towers were incorrect, which has resulted in a delay in the project while awaiting arrival of the new footings.

Mackay North Horse and Pony Club Completion of Stage 1 Upgrades/Minor Works

$ 50,000 Currently awaiting outcome from contractor regarding progress of works permit.

Mackay Pioneer BMX Club Track Redesign and Upgrade

$ 120,000 Clarification is currently being sought regarding the conditions of the Operational Works Permit prior to work commencing.

Mackay Rowing Club River Bank Stabilisation


Mackay Tennis Association Replacement and Upgrading of Lighting

$ 119,000 Installation of poles will commence in the near future.

North Mackay Saints Australian Football Club Facility Enhancement

$ 33,000 The tiling has been completed in the 3 amenities. Currently sourcing a contractor to complete the works on the cubicles.


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Palmyra Drag Racing Club Burnout Pad


Pioneer Tennis Stage 2 – Building ITF Courts

$ 80,000 Tenders have been received, with assessment taking place shortly. It is anticipated that a contractor will be locked into in early May.

Pioneer Valley Golf Club Buggy Shed

$ 75,000 The shed has been erected and the electrical work will commence within the next few weeks.

Seaforth Bowls Club Irrigation Water Storage


Southern Suburbs Junior Rugby League Complete Lighting on Fields 3 and 4

$ 80,000 Works have commenced and should be completed before the end of the financial year.

The Scout Assoc of Qld – Central Coast Region Construction of Machinery Workshop and Storage


The Valley Theatrical Players Inc Pinnacle Playhouse Upgrade

$ 45,000

Currently sourcing an additional quote for the cages to be installed around the units. Previous quote is no longer applicable and the updated version is dearer than has been accounted for.

Western Suburbs Rugby League Football Club Undercover Lawn Bowls Green

$ 250,000

The application to the Bowen Basin Job Creation Funding Program has been successful with the club securing $650,000.00. The project can now proceed.

Behind Schedule

Emerging Concerns

On Track


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6.2 Libraries Monthly KPI Update

Service/Activity YTD Achievement

Annual KPI RAG Status

Comment

Library Loans 534,172 630,000

On target

Database Hits 29,232 35,000

On target

Social Media

Followers

Facebook:

3,544

Instagram: 945

6,000

We continue to see growth in

new followers to our social

media services, due to targeted

posts and strong engagement

with those who follow us.

In-Person Visits 363,205 400,000

On target

Web Visits 261,291 305,000

On target

Volunteer hours 1,535 2,100 On target

Programs/Events/Classes

25,045 25,000

Special events include:

• Writers’ Workshop with local author Sharon Johnston

• Visual thinking strategies for English as a Second Language

Library Loans – The graph below demonstrates that the way our customers are choosing to borrow

materials from our libraries is changing. The 2018 year-to-date data shows that loans of print

materials are decreasing, while that of digital materials is increasing. We are focussing on the quality

and availability of our digital and online collections as a result of this growing customer preference.

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Comparison of loans and digital loans by Year 2017-2018 service wide

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Library Visits – The graph below shows the monthly volume of customers that visited each of our

branches, including the Mobile Library. This data is also represented in the table below.

Library Membership – The volume of new members across our various library branches in the

month of April was similar to last month, and to this time last year.

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18,000

20,000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR

People visits by branch July 2017-April 2018

Gordon White Dudley denny MIR Mobile Sarina Walkerston

0

200

400

600

800

1000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

New Library Members

2015-2016 2016-2017 2017-2018


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Program Comments

Community Outreach • Book Clubs: 2 Sessions with 14 attendees o GWL: 9 attendees o MR: 5 attendees

• Special Event o Writers Workshop delivered by local author Sharon

Johnston @ GWL with 34 attendees

Local author Sharon Johnston delivers “The plot thickens”

• Home Library Service o 90 HLS Customers o 574 Loans o 4 Bulk Loans o 266 Reservations o 23 Hrs delivery time (volunteer deliverers)

• Cultural Services o English Conversation Group: 3 sessions with 33 attendees

Digital Literacy

• 60 customers attended 14 various digital and technology literacy sessions, including the last two sessions of ‘Who Do You Think She Is?’.

Heritage Collection

• Exhibition: After the Storm o The display featured at Mt Pleasant Shopping Centre

during April. Approximately 50 visitors per day have viewed the display.

o Heritage Collection staff fielded a total of 38 information / photography requests for this display across March and

o April.

‘After the Storm’ display at Mt Pleasant Shopping Centre


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6.3 Artspace Mackay Exhibitions

Collection

Activity Comments

PRIMAVERA AT 25:

MCA

PRIMAVERA AT 25: MCA Collection runs through until Sunday May

13, 2018. The Museum of Contemporary Art Australia (MCA)

celebrates twenty-five years of Primavera – the annual exhibition

dedicated to showcasing the work of young Australian artists. Drawn

from the MCA Collection, Primavera at 25 brings together established

and emerging artists working across a range of disciplines from

painting, sculpture, video, performance, kinetic and installation art.

This large touring exhibition is exhibited across all four gallery spaces

at Artspace Mackay.

Successful funding

application for future

exhibition - Violent Salt

Artspace Mackay’s application to the Australia Council for the Arts to

develop and tour a major exhibition entitled Violent Salt has been

successful. The grant, valued at $98,577, will enable this major

exhibition, which will feature work from the Mackay Regional Council

Art Collection, to tour to seven regional and metropolitan galleries

throughout Australia from 2019 - 2021. The exhibition brings together

contemporary artists from across Australia representing diverse

cultural heritage. Co-curated by Yhonnie Scarce and Claire Watson,

Violent Salt reflects on issues of racism and discrimination against

Indigenous Australians and minority groups. The exhibition invites

artists to speak their truths about these experiences and offers an

opportunity for understanding and connection, whilst seeking to

celebrate and honour Australia’s unique multiculturalism and

landscape.

Activity Comments

Staff Professional

Development: Disaster

Preparedness Training,

Preservation Australia

Exhibitions Officer Lauren Turton participated in one-day Disaster

Preparedness Training with Preservation Australia, Sydney on

Thursday April 12. Participation in this training will assist staff to

develop a gallery-specific disaster management plan, a requirement

identified as one of our key actions/priority areas in the new Art

Collection Management Plan.


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Public Programs

Activity Comments

School Holiday Drop-In

Activities: Crazy

Threads, Wools & Fibre

Crazy threads, wools and fibre free drop-in art activities were held in

the Artspace Mackay Seminar Room during the Easter school

holidays, from Tuesday April 3 – Sunday April 15. Participants were

encouraged to get creative by making pom-poms, adding to the

weaving wall and collaborating on a huge string art wall. The drop-in

activities were very popular, especially during rainy days, attracting a

total of 1626 participants over the two-week period.

World Slow Art Day World Slow Art Day is a global event with a simple mission: help more

people discover for themselves the joy of looking at and loving art.

Artspace Mackay hosted a Slow Art Day event on Saturday April 14,

which 8 people attended. Gallery staff facilitated discussion about 4

works selected for slow enjoyment, and afterwards participants

enjoyed a light afternoon tea.

Kids Art Club Enrolments are now open for Term 2, which commences on May 12.

To date, the gallery has taken 10 bookings for the term. The tutor for

this term is local artist Brigitte Zimmerman.

BMA Kidspace BMA Kidspace was held on Tuesday April 17, with 273 people

attending. Artspace Mackay’s ever-popular toddlers’ program, gives

children under five a chance to explore and have fun with art in a

climate of co-operative learning. The program includes free artist-run


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workshops and live musical entertainment.

School Tours The current PRIMAVERA AT 25: MCA Collection exhibition is

attracting many bookings for high school guided tours. 3 local schools

and a total of 42 students and teachers participated in tours in March

2018, with another 3 schools booked in for tours after the Term 1

break.

Professional

Development

Workshops: Engage

Students with

Contemporary Art

Museum of Contemporary Art Artist Educator Cara MacLeod facilitated

two, one-day professional development workshops – one for

beginners & primary educators on Saturday April 21 and one for

secondary educators on Sunday April 22. For both workshops,

participants responded to the current exhibition Primavera at 25: MCA

Collection and learnt practical ideas on how to use resources and

techniques to incorporate contemporary art (and the art gallery

experience) into teaching practice. The interactive workshops were

well attended, with a total of 31 participants over the two days.

Visual Teaching

Strategy (VTS)

Professional

Development Program

Visual Thinking Strategies (VTS) is a powerful student-centred

teaching methodology that has been proven to strengthen students’

oral communications, literacy and creative and analytical skills.

Artspace Mackay hosted a special VTS session with an English as a

Second Language (ESL) conversation group on Friday April 20, with


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Monthly KPI Update

Service/Activity Annual KPI

YTD Achievement

April 18

Comment

Visitors: Artspace

25,000 27,211 Above target.

Web Visits

10,970

Total Number of e-Newsletter Subscribers

1,826 On target.

Facebook Subscribers 5,411

Combined total for Artspace and Rock Paper scissors Facebook pages. Facebook subscribers on the increase.

Exhibitions 12 22

Above target. This total represents 8 exhibitions at Artspace Mackay and 14 x community exhibitions (Sarina Art Gallery and Mackay Town Hall combined)

Public Program Participants 11,930 Drop-in art activities over Easter school holidays attracted large no. of participants.

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

78

Strong focus on Public Programs to diversify gallery audiences.

Volunteer hours 1,698.55

12 participants and a VTS presenters practice session on Thursday

April 26, which was also attended by 12 participants.

Speed Date the

Collection

A Speed Date the Collection event was held on Thursday April 26.

This informal ‘date’ night is an opportunity for members of the

community to ‘meet’ artists’ books from the collection. The initiative is

volunteer-run and is proving to be a popular event with Artspace

Volunteers and visitors alike, with many participants booking in for

consecutive future events. The April SDTC event was well-subscribed,

with 10 people participating in the free program.


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7. Mackay Entertainment & Convention Centre and Events

Overview A highly successful MECC entrepreneurial performance saw 700 patrons enjoying contemporary dance

from the world renowned Bangarra Dance Theatre company. There was strong representation from

the Indigenous community, and 40 local students participated in workshops with the cast.

Overall attendances are a touch higher, over a slightly larger number of events, compared to April 2017.

(not including the 6388 in attendances for the Disaster Relief Community Hub in April 2017)

Attendances at both entrepreneurial and hire performances this month have been strong. Attendances

at both Michael Jackson and Jimeoin (both repeat visits) are stronger than in previous years.

On current forward bookings, the forecast is that the overall attendance target for the MECC will not

be met for this fiscal year. Projections are to reach 83% of target at around 140,000.

Analysis shows we will gain strong attendance figure overall, just under 2015/16 numbers that are

spread over a smaller number of events. The major difference in this year and last year is the Spirit of

Anzac and TC Debbie Recovery Centre.

Business Events Development April saw delivery of The Australian Society of Sugar Cane Technologists conference with a greater

than anticipated attendance of over 400 delegates. Organisers were very happy with event delivery

and have tentatively re-booked for 2021.

Planning is well under way for delivery of the Australian Wagyu Association Conference 2 – 4 May with

450 delegates, 31 of whom are visiting from overseas.

A significant body of work has gone into coordinating, with other departments and community

representatives to finalise planning/delivery of engagement activities for Wagyu Week as part of the

conference lead up.

MECC staff are writing a case study of the Australian Wagyu Association Conference and engagement

for distribution nationally in Business Events press in the coming months.

Site visit itinerary for journalist from MICENET, a national business events magazine has been

completed, with the visit scheduled for 2 – 4 May. This will provide national coverage, featuring

Mackay’s excellence in providing added value to conference delegates.

The team hosted site visits from organisers of the “2020 Rotary District Conference” which has

confirmed for Mackay.


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Festivals and Events

Easter Carnival

• The Mackay City Centre Easter Carnival was successfully delivered to an attendance of

approximately 1,000 despite the poor weather.

• In conjunction with Economic Developments 3x3 Basketball Competition, the event was

moved to the Mackay Showgrounds where it was held undercover.

• Community feedback from the event has been positive.

Festival of Arts

• The Festival program has been launched and tickets to all festival events are now on sale

• The events program curated by the MECC includes a variety of events throughout the

Mackay region including a comedy show being hosted at the Pinnacle Playhouse. The event

package including a show ticket, bus transport and lunch at the Church Café Pinnacle is

already at 50% sold.

• With a soft launch and the majority of the paid advertising due to start in May, the initial

interest in events via online tracking is fantastic and ticket sales already reaching 9.6% of

target.

• Alongside the festival events, this year also includes community fringe events including the

Mackay Bluewater Fling, Mackay Cup, Mackay Chamber Music Festival and many more.

Global Grooves

• The first community meeting of the year was held in April with the introduction of the new

Festival Producer to the community groups.

• The date of the 27 October 2018 was confirmed

• Planning and programming of the event has begun and the team will continue to liaise with

the community and cultural groups in the lead up to the October event.


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Target as at APRIL 2018 Comments

Number of Performances fully cost recovered

50% 71% Exceeded Target

Minimum number of catered functions (excluding performances)

140 109 Tracking slightly lower than target

Average attendance at events

Auditorium 550 Auditorium 383 Tracking slightly lower than target

Foyer/space 100 Foyer/space 76 Tracking slightly lower than target

Halls 600 Halls 431 Tracking slightly lower than target

One Hall only 200 One Hall only 206 On track

Number of non-utilised days

90 54 On track

Number of Performances at the MECC

200 178 On track

Number of Conferences/Expos

20 19 On track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 52 Exceeded Target

Number of Student Attendances

2,000 1,591 Slightly under target

Number of workshops > Youth

6 3

More Workshop opportunities are available in next 3 months

Number of engagement workshops/activities


Yearly occupancy of facility

175,000 120,510 Slightly under target

Customer Hire Satisfaction

80% 93% Exceeded Target

Number of regional events assisted through either financial or in-kind assistance


Number of regional events ticketed

8 7 On track

Friends of the MECC Volunteer Hours

N/A 6040.38 Hours

On track


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8. Corporate Communications and Marketing

Another busy month of events and several promotional campaigns. Community Engagement and Communication officers worked closely with the Anzac Day organising committee to once again deliver a well organised Anzac Main Parade in Mackay. Special mention to the Civil Operations crews who every year erect and dismantle marquees and road closed signs. This year, due to heightened security arrangements, additional staff were required to provide permanent road closures at several intersections. The new route was well received by many who marched. A full debrief will be held in late May. The 2018 Community Attitude Survey commenced on April 21. The randomly selected phone survey involves 1,000 people across the region. An on-line survey was made available on the council website and Connecting Mackay to widen the net for residents to provide feedback. A full report will be presented to council in June. Promotion of the North Queensland Games was a key focus in April. Significant mainstream media exposure was generated along with an extensive social media campaign. The team assisted in arranging the design and production of two new story boards at Bluewater Quay to commemorate a significant part of Mackay’s history. The unveiling attracted plenty of local media interest. Cr Camm joins Starett Vea Vea at the unveiling


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Council launched a new Try the 5 Get active campaign in late April, as part of an ongoing push to tackle obesity and type 2 diabetes. In partnership with the Mackay Institute of Research and Innovation (MIRI), the five-week campaign encourages residents to get out and share photos or videos of them getting active. A full list of free activities are planned for the month to allow residents to try a new activity. Two 9-night cruises are being offered as the major prize. There has been good support from local businesses and council has enlisted the support of five ambassadors to drive the campaign on social media. Ambassadors join councillors at the Try the 5 launch at Bluewater Lagoon


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April saw the launch of a jobs marketing initiative targeting Seek and Google Ads platforms.

The low cost, effective campaign is based around Mackay’s Wotif Town of the Year award. The

campaign asks a series of What if? Questions about the region and job prospects. The four-week

campaign targets Ipswich, Gladstone, Rockhampton and Townsville regions.

Examples of the Seek banner advertisements for the Job promotion


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Numbers of followers for council’s various Facebook pages

Other council social media platforms


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Website visits for April

Trend of visits to council’s Corporate website

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,378

13,091

3,116 1,030

51,983

820


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eNewsletter Subscribers

Artspace: 1826 (Last month: 1822)

Botanic Gardens: 1262 (Last month: 1264)

Community Development: 1228 (Last month: 1227)

Council Connect: 2752 (Last month: 2767)

Library: 2288 (Last month: 2279)

Creative Mackay Ebulletin: 1335 (Last month: 1334)

Recreation Services: 1169 (Last month: 1167)

Mackay Region Planning Scheme 1271 (Last month 1270)

Monthly advertising-PR expenditure for council programs (budget on track)


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Total of 243 council-related stories for April

Anzac Day proved to be one of the biggest engagement stories in the media and on social

media. Council streamed the main parade with Facebook.

It generated a reach of 13.851 with 6, 600 views, including many comments from residents

and family outside the region, who watched their relatives march.

33

179

28

0

3

Media Monitoring Break-Down April 018 News Clips/Articles

Seven Television

Daily Mercury

Nine News

The Australian

Courier Mail


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Community Engagement

Project Name Activity & attendees Department Future plans/activities Level of

Engagement

Blacks Beach

Cove

Community

Renewal

Planning underway Development

Services

Neighbourhood renewal program

in mid-June in the form or a

family day. Consult

Event: to be held mid June 2018

Blacks Beach

Park All-Abilities

Beach Access

Project

Informed residents via media release.

Camilleri St Fitness Stairs under

construction. Residents informed via

letterbox drop, social media and

media release.

Development

Services

Construction underway – will be

finished three months from start

of project.

Inform

Camilleri Street

District Park

Project

Community catch-up to discuss

Master Plan concept 18 April – 31

attendees. Councillors attended.

Online comments 12, including only 1

negative comment.

Development

Services

Community Consultation: Skate

workshops on April 26, 27 and 28

at Blacks Beach Tavern.

Consult

Community

Development

Strategy

Final strategy placed on portal for

comments for two weeks – closes

April 27. Two people submitted

comments - had a total of 27 visits

online.

Community &

Client Services Consult

Local Coastal

Plans Lamberts

Beach & Slade

Point

Community Catch up April 22. 95

attendees. Councillors attended. 6

surveys completed online as of 26

April and 1 in hardcopy.

Development

Services

Online survey concluding on May

22. Consultation report will be

available on 5 June.

LCP with adopted changes will be

posted on Connecting Mackay.

Factsheet will be sent out with

information on what was

adopted and will be placed in

post boxes.

Consult

Local Coastal

Plans Midge

Point

Community Catch up February 25

40 in attendance. Councillors

attended.

43 surveys done.

Development

Services

Completed. Final report sent to

project lead. LCP with adopted

changes will be posted on

Connecting Mackay. Factsheet

containing what was adopted will

be placed in post boxes.

Consult


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Project Name Activity & attendees Department Future plans/activities Level of

Engagement

Mirani Railway

Park

Playground

Signage at playground sit and display

at Mirani Library notifying about

playground closure during upgrade.

Only 1 email received asking why it

wasn’t being placed near skate park.

Development

Services

No further action. Playground

being completed mid-May. Inform

Public Art

Strategy,

Mackay region

Online survey open from March 14

March to April 15. 53 submissions

received.

Community

and Client

Services

Consultation report underway.

Will be completed 30 April. Consult

Regional Arts

Development

Fund, Mackay

region

Online survey opened for three

weeks only from February 27

February to March 21 2018. 48

surveys were submitted.

Community

and Client

Services

Closed. Consultation report

completed and forwarded to

project lead.

Consult

Mackay

Waterfront

Created Community Engagement

Plan for Beachside Stage 1 to

accompany PMP.

Created broad CE Plan to be included

with Mackay Waterfront PDA

Development

Services

Ongoing. Consultation and

further CE plans. Inform/Consult

ANZAC Day

Morning Parade

35 schools and local visits

5500 students approx. attended

Connecting Mackay page established

attracted 1900 visitors

Community

and Client

Services

Survey for feedback on new route

being developed Inform /Consult


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9. Emergency Management

Overview

29 March to 5 April 2018 saw Tropical Cyclone Iris (TC Iris) pay a visit to the region, coming within 500km from the Mackay District coast line. In response, the Mackay and Isaac Local Disaster Management Groups (LDMG) moved to LEAN FORWARD alert status, with the Whitsunday LDMG moving to STAND UP alert status. The system was predicted to bring heavy rainfalls, flash flooding and strong wind gales throughout the region. Fortunately, the system moved away from the coast line and the region was spared. Local SES groups were activated to attend a total of 26 requests for assistance during the period. The Emergency Management Team worked closely with District and State Disaster agencies during this time. The Emergency Dashboard was well utilised during TC Iris with 3,400 users accessing the Dashboard during the period. Work is continuing with the recommendations arising from the TC Debbie After Action Review (AAR) and the Gravel Road Communication Report. To date, the AAR 63 recommendations have been completed with 16 on-track and only 5 overdue. The action plan for the Gravelroad Report contains 14 actions all of which are being progressed in accordance with the action plan schedule Emergency Management staff and SES were on hand to provide advice and merchandise at CQ Rescue

Emergency Services Day held on 29 April 2018. The event was very well attended with approximately

1,200 Emergency Action Guides handed out to the public.

Exercises

Activity Event Comments

SES Community event Various Groups assisted with ANZAC Day events around the region. Mackay Group members took part in the parade in the Mackay CBD.

Community event The Unit had an information display at the CQ Rescue Emergency Services Day held at Harrup Park on 29 April.

Tropical Cyclone Iris Members from Mackay, Mirani, Calen and Sarina Groups were activated to attend to a total of 26 requests for assistance related to Tropical Cyclone Iris. Most requests were related to preparation, e.g. assistance with obtaining and laying sand bags in case of inundation.

Activation Members from Mirani and Mackay Group were activated to assist Queensland Ambulance Service with a casualty retrieval at Finch Hatton Gorge.


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Mackay Regional SES Unit - active membership numbers

Mackay Regional SES Unit Hours

Campwin Beach, Koumala and Midge Point Groups are currently not training due to work

commitments and / or low membership numbers. Members from these Groups may train with other

Groups to maintain their competencies. Facilities and equipment relating to these Groups are

operational.

Group March 18 April 18 Membership Notes

Armstrong Beach 7 7 No changes

Calen 7 7 No changes

Campwin Beach 2 2 No changes

Koumala 12 12 No changes

Mackay 98 117 19 new members – due to commence in May

Midge Point 2 2 No changes

Mirani 23 23 No changes

Sarina 26 26 No changes

TOTAL 177 196

Group Operations Training Admin Maintenance Comm Ed Total

Calen 12 28 4 2 0 46

Mackay 131.5 523.75 97.5 104.75 35 892.5

Mirani 39 362 28.5 17.25 45 491.75

Sarina 24.5 36 15.75 6 3.5 85.75

Armstrong Beach 7 24 4.25 2 0 37.25

TOTAL 214 973.75 150 132 483.5 1553.25


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10. Health & Regulatory Services

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in April 2018.

Sites Inspected Sites Treated Hectares Treated

104 99 284

Licensing and Approvals Summary for April 2018

Premises Premises

Inspected

%

Compliant

% Non -

compliant

New and Renewal

Applications Approved

Minor# Major+

Accommodation 4 100% 1

Food 26 69% 19% 12% 11

Swimming Pools 3 67% 33%

Outdoor

Entertainment/Event

Permit

2

Temporary Food 7

Total 33 21

# Minor = small number and /or low risk requisitions required to be actioned by operator through an

Officer issuing a verbal direction, inspection report or letter. +

Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.


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Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

7 April 2018 Rural View 12 Dogs on lead

7 April 2018 Blacks Beach 7 Dogs on lead

8 April 2018 West Mackay 6 Dogs on lead

8 April 2018 Andergrove 2 Dogs impounded

8 April 2018 Bucasia 6 Dogs on lead

Pest Management

• Baiting Programs for wild dogs and pigs in April 2018 – 62 hours

• Surveying and spraying biosecurity risk weeds in April 2018 – 18 hours

• 20 properties have been baited for wild dogs and pigs in 2018.

Education and Training Sessions

100

324

0

50

100

150

200

250

300

350

Food Training School sessions

Att

en

dan

ce Y

TD

Education & Training Sessions


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Food safety training sessions are conducted for non-profit organisations and for food handlers at

festivals and events. School education includes responsible pet ownership and dengue fever

awareness.

Customer Requests

Throughout April 2018, 751 requests for service were received, compared with 541 for April 2017.

71% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85%

of requests for service within nominated timeframes, however, depending on the circumstances of each

individual matter and the speed at which compliance can be achieved using compliance processes,

timeframes for completion can be influenced.

0

50

100

150

200

250

300

350

400

2010 2011 2012 2013 2014 2015 2016 2017 2018

No

. Pe

op

le T

rain

ed

Year

Food Training Sessions

TOTAL


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Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated

for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

0

10

20

30

40

50

60

70

Tota

l

Local Laws, Environmental Health & Development Compliance Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements


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Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations

April 2018

Cat 33

Dog 177

Local Laws Infringements Environmental Services

Infringements

Development

Compliance

Infringements

Animal Not Registered (15)

Failure to Comply Notice (5)

Animal Wandering at Large (3)

Fail to maintain proper enclosure (1)

Illegally dump waste less

than 2500L – individual (1)

Deposit Litter – individual (1)

Nil


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Off Street Car Parking – PayStay

April figures are inclusive for 1st - 25th April 2018.

Easter School holidays

Final revenue to the end of April 2018 is expected to be marginally lower because of the Easter

School holidays period and public holidays.

April 2017 figures were lower in comparison due to free parking and the introduction of PayStay mid-

way through this month.

Apr May Jun Jul Aug Sept Oct Nov Dec Jan-18 Feb March April

Meters 1,718 2,289 2,549 3,802 3,637 3,442 2,880

PayStay 5,927. 15,797 14,380 15,387 17,657 14,960 14,141 14,840 10,365 12,867 14,457 13,904 10,601

0.00

2,000.00

4,000.00

6,000.00

8,000.00

10,000.00

12,000.00

14,000.00

16,000.00

18,000.00

20,000.00

Rev

enu

e D

olla

rs

2017/18 Months

Parking Revenue

PayStay Meters

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