CommunicEight 8 communication skills

to inspire hearts and minds

ABOUT ME

By Urooj Mazhar Director, School of Leadership

1.  Participate

2.  Contribute

3.  Open your minds & Push your selves

4.  Learn with fun and Respect

5.  Cell phones on silent and in your bag

6.  Be on time

Rules break:

•  Public demand – sing, dance, treat!

Rules  of  the  game  

Society  

Policy  Makers/Parents      

Friends  &  Colleagues  

What  is  the  most  important  factor  in  our  rela>onship  with  the  following?  

    80%  good  communica>on  is  

effec>ve  listening.  Listen  to  these  facts!    

 

45%  communica>on  >me  is  spent  

hearing      85%  

any  job  is  communica>on  

 

90%  problems  stem  

from  bad  communica>on  

 

25%  what  is  being  said  is  understood  

85%  individuals  rate  themselves  as  

average  or  worse  listeners  

“I  know  that  you  believe  you  understand  what  you  think  I  said,  but  I’m  not  sure  you  realize  that  what  you  heard  is  not  what  I  meant.”    

ONE-LINE DEFINITION OF EFFECTIVE COMMUNICATION

Effective Communication

Responsibility=100% Responsibility=100%

The

of Communication

• Verbal - what you say = % • Visual - what you show = % • Vocal - how you sound = %

Rules 1. Clue-givers may not use any taboo words, including abbreviations and any part of the taboo word. 2. Clue-givers may not use sound effects or use gestures to indicate the clue word. 3. Clue-givers may pass on any card at any time, but the card is then placed in the discard pile. 4. When time is called, the final card does not go into the discard pile, but is instead removed from play.

Lessons from Taboo

Accelerators Brakes

Winning ideas

•  What’s in it for me.

•  What does he/she want?

Take the test!

•  Teacher •  Sibling •  Partner •  Mother •  Father •  Friend

MAKE A CALL What did you feel?

Listening the Chinese way “I’m  glad  I  understand  that  while  language  is  a  gi<,  listening  is  a  responsibility.”  ~Nikki  Giovanni    The  Chinese  character  for  the  verb  ‘to  listen’  contains  many  elements  of  the  listening  process.    The  leU  side  of  the  character  represents  the  ear  for  hearing.  Below  the  ear  is  the  character  that  represents  a  king.    A  good  king  treats  the  other  person  as  someone  important  and  special  to  them.    The  right  side  of  the  character  on  the  top:  the  eyes  represent  the  ability  “to  see”  beyond  what  is  being  said.  The  Undivided  a?en@on  and  heart  represents  the  listener  being  open  to  the  emo>ons  and  feelings  that  are  expressed  by  the  speaker,  along  with  the  informa>on.  This  is  exactly  what  the  listener  should  give  to  the  speaker.  

 Listening  is  more  than  hearing.    

It’s  not  biological;  it’s  a  conscious  choice.    It  is  ac>ve,  not  passive.      

Draw-a-thon!

16  

Seek  first  to  Understand  

 

If  you  really  want  to  be  understood!  

EMPATHY

If you want to communicate well •  Keep •  It •  Simple •  Short •  Clear •  Honest •  Empathetic •  Accurate •  Powerful

ADIOS

Facebook/LinkedIn/Pinterest – Urooj Mazhar Twitter – AjjuMazhar urooj@sol.edu.pk