COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES
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Transcript of COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES
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COMMUNICATIONS TECHNOLOGY SERVICESCLIENT SERVICESKim Calvin - Customer Service CenterAryan Rogers - Residence Telephone Services and UCLA Mobile SolutionsRobert P Rosenberg- Telemanagement System Support Sarah Gamble - Client Services
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Customer Service Center (CSC)
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Who is the CSC?• Kim Calvin – Supervisor• Bobby Alloush – Service Specialist• Ricky Chaparro – Service Specialist• Alice Cummings – Service Specialist• Alexis Edwards – Service Specialist• Donna Hill – Service Specialist• Melissa May – Service Specialist• Carol Rhodes – Administrative Assistant II
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Who are our customers and what do we do?
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CSC’s Commitment• Service• Teamwork• Acknowledgement• Respect
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Current Projects• COMIT Telemanagement System• Key System Automation
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CSC’s Role in the Success of Others
• Products & Services Matter Experts
• Effective Order Writing Techniques• Willing and Able to Help Others
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Your role in the success of the CSC
• Administrative Services• Infrastructure and Project Services• Managed Network Services• Planning Services
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Challenges• Scheduling• Contacting Customers• Communicating Change
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How to Reach Us?
CSB 1, 2nd FloorCustomer Service: x-53775CSC Express Line: x-67337CSC Fax: x-70116Email:[email protected]
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Residence Telephone Services (RTS)
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Who is the RTS team?• Aryan Rogers• Reggie Garcia
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Who are our customers & what do we do?
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RTS’s Recent Accomplishments
• Migration to Option 81• Migration to COMIT and RTS Web
Center
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Upcoming Project• Property Management System for
Conference Services 2006
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How to Reach Us?• RTS: x-65000• Email: [email protected]• Website: www.rts.ucla.edu
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UCLA Mobile Solutions (UMS)
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Who will the UMS team be?
• Reggie Garcia • Aryan Rogers • Oscar Gamboa
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Who will be our customers and what will we do?
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Looking Ahead• Cellular Contracts Review• CTS Store Grand Opening January
2006
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How to Reach Us?
UMS: x-55611Aryan Rogers: x-64601Email: [email protected]: Pending
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Telemanagement Support Administration
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Who is Telemanagement Support Administration?
• Robert P. Rosenberg – Senior Administrative Analyst
• Filbert Flores – Administrative Support
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Who are our customers?• AIS• Student Accounting• CTS TRU and COMIT Users• All CTS Bill Recipients’
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What do we do?• Support the Telemanagement
System (TMS)• Collect Data for Processing in TMs• Support Users of the TMS
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Who do we work with at CTS?
• Campus Systems Group• Finance• Project Management Office• Voice Network Operations
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Recent Accomplishment• First RTS COMIT Bill
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Upcoming Projects• Implement COMIT as the Primary
Administration Billing System• Billing for Cellular Service
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How to Reach Us?
CSB1, 2nd FloorRobert Rosenberg: [email protected] Flores: [email protected]
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Campus Consultants
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Who are the Campus Consultants?
• Larry Mothersbaugh – Supervisor• Melinda Agcaoili – Consultant• Ruby Moreno – Consultant• Kevin Harbin – Client Services Project Support
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Who are our customers and what do we do?
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How to Reach Us?
CSB 1, 2nd FloorLarry Mothersbaugh: x-62222Melinda Agcaoili : x-65266Ruby Moreno: x-49505Kevin Harbin: x-59577
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Client Services
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Recent Projects• COMIT Telemanagement System• COMIT Update Automation
Pcrgui.lnk
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Tying it all together….
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Questions, Concerns, or Comments…..