Communications Strategies for Water and Sewer Utilities Dovey
-
Upload
new-jersey-future -
Category
Government & Nonprofit
-
view
141 -
download
2
Transcript of Communications Strategies for Water and Sewer Utilities Dovey
![Page 1: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/1.jpg)
CommunicationsCommunicationsStrategies andStrategies andConnecting withConnecting withCustomersCustomers
Committed to environmental quality
![Page 2: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/2.jpg)
Committed to environmental quality
The Atlantic County Utilities Authority is a public agency that provides environmental and waste management services to the people of Atlantic County and southern New Jersey.
The ACUA operates both Wastewater and Solid Waste Management Systems.
Who we are:
� $60 million in annual revenue
� 200 employees
� Full service regional wastewater treatment facility, trash & recycling collection, landfill, composting, recycling center, and transfer station.
![Page 3: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/3.jpg)
Committed to environmental quality
ACUA’s NewsletterACUA’s Newsletter
![Page 4: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/4.jpg)
Each edition is posted onlineEach edition is posted onlineas a flippable PDFas a flippable PDF
Committed to environmental quality
![Page 5: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/5.jpg)
ToursTours
Committed to environmental quality
![Page 6: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/6.jpg)
Committed to environmental quality
ParadesParades
![Page 7: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/7.jpg)
Committed to environmental quality
SchoolsSchools
![Page 8: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/8.jpg)
Welcoming visitorsWelcoming visitors
Committed to environmental quality
![Page 9: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/9.jpg)
Committed to environmental quality
Celebrating Major MilestonesCelebrating Major Milestones
![Page 10: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/10.jpg)
Committed to environmental quality
Community EventsCommunity Events
![Page 11: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/11.jpg)
Committed to environmental quality
EcoSoil for Community GardensEcoSoil for Community Gardens
![Page 12: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/12.jpg)
Earth DayEarth Day
![Page 13: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/13.jpg)
Committed to environmental quality
Community SponsorshipsCommunity Sponsorships
![Page 14: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/14.jpg)
Community SponsorshipsCommunity Sponsorships
![Page 15: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/15.jpg)
Annual Budget MeetingsAnnual Budget Meetingswith Municipalitieswith Municipalities
Committed to environmental quality
![Page 16: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/16.jpg)
Press ReleasesPress Releases
Committed to environmental quality
![Page 17: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/17.jpg)
CollectionCollectionReminderReminderAppApp
Committed to environmental quality
![Page 18: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/18.jpg)
Website andWebsite andSocial MediaSocial Media
Social media outreach
Live Chat feature on acua.com
![Page 19: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/19.jpg)
Committed to environmental quality
Customers can report missed collections, request a recycling bucket, or communicate other concerns using SeeClickFix
![Page 20: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/20.jpg)
ACUA uses a sophisticated automated ACUA uses a sophisticated automated call distribution (ACD)system to enhance call distribution (ACD)system to enhance customer servicecustomer service
Committed to environmental quality
• Over a dozen employees are trained to handle incoming calls and answer questions along with other job duties
• When customers call, a live person answers
• Trained employees provide fast, personalized service
Total calls handled by ACUA’s ACD team in 2014:33,465
![Page 21: Communications Strategies for Water and Sewer Utilities Dovey](https://reader030.fdocuments.net/reader030/viewer/2022032617/55aab31e1a28abdb5b8b474b/html5/thumbnails/21.jpg)
Richard S. Dovey
Atlantic County Utilities Authority
609-272-6950
Committed to environmental quality