Communication/Presentation Skills KRA Hartford
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Transcript of Communication/Presentation Skills KRA Hartford
Mike Fazio – February 12, 2014
Visit my blog: www.workforcecircus.com
Be ready to answer my first question: Are you, as a group, in sync with each other and able to effectively communicate information all day, every day?
Line up by birthdayNo talking
No writing
No texting
My first question:
Are you, as a group, in sync with each other and able to effectively communicate information all day, every day?
WHY THIS WORKSHOP
NOW?
Lazy
Good For Nothing
Waste of Taxpayer Dollars
Biding Time
Inefficient/Ineffective
Lacking Motivation
Diminished Skill Sets
Provide…
Assist…
Advise…
Teach…
Help…Manage…..Train…..Contact….
one word.
Telling Is
Not Selling!
“Selling is simply
sharing enthusiasm
for something you
want everyone else to
benefit from.”
Connecting is the foundation of
SELLING
“It’s not about who you know anymore…
Now it’s more about who
knows you.”
Right now.
CONNECTING means
creating a memorable and
emotional bond with
someone.
Building a Foundation for…..
Change
Performance
Plan
or
Systems
Behavior
Individual
Thinking
Actual Realized
Habits
Attitudes
Beliefs
Expectations
Human Potential
FINISHED FILES ARE
THE RESULT OF
YEARS OF SCIENTIFIC
STUDY COMBINED
WITH THE
EXPERIENCE OF MANY
YEARS OF EXPERTS
FINISHED FILES ARE
THE RESULT OF
YEARS OF SCIENTIFIC
STUDY COMBINED
WITH THE
EXPERIENCE OF MANY
YEARS OF EXPERTS
A
A
AA
A
A
The process involved in creating a unique name and image in
the consumers mind.
Branding aims to establish a signific
ant and differentiated presence in the market
Branding
When others think of you they currently think________?
VS.
When others think of you, ideally you want them to
think______?
Communication
Three Ways to Communicate With A
Customer or Co-Worker or Employer
I didn’t eat those cookies.
I didn’t eat those
cookies.
I didn’t eat those
cookies.
I didn’t eat thosecookies.
I didn’t eat those
cookies.
Mike Fazio - CareerTEAM [email protected]
Does YOUR attire mater?
or
Sabrina Soccaccio282, North End,Columbus, GA, 36248(927) [email protected]
Objective: To get a position as Photographer and to gain further experience in this field by taking up challenging and interesting photography project assignments.Experience Summary:Have undertaken various type of photography assignment and learnt about different lighting effectsComplied portfolio and instructed new photographer on various photography techniquesHandled photography requirements for key client advertisements, marketing brochures, corporate portraitsAssistant Photographers, July 20XX to PresentABC Photographic Stills, New JerseyCarried out complex photo shoots involving varied types of lighting effectsExperimented with photos using software and brought out interesting effectsExperimented with different lighting effects to bring out unusual photos which were used to great effect in advertisementsHandled model photography and wedding photography assignmentAssistant Photographers, July 20XX to August 20XXNew Photos Inc., New JerseyWas part of the outdoor photography team and develop skills in outdoor photographyLearn various photo editing techniquesHelped in compiling of studio photo portfolio for nature photography and underwater photographyEducation20XX - 20XX Marks College, New JerseyCompleted a Bachelor's Degree in Fine Art ( concentration photography)
Resume or LinkedIn/Facebook?
or
1. Has a year’s experience as a truck driver. Has a good driving record; late for work fairly often; missed some deliveries; couldn’t find several delivery locations, leaving customers without supplies. Not very motivated!
2. Has no truck driving experience. Previous employer says candidate was very dependable; hardly ever missed a day of work; always on time; extremely enthusiastic and eager to learn.
Unique
Compelling
Interesting
Memorable
Different
Mike Fazio - CareerTEAM [email protected]
Unique
Compelling
Interesting
Memorable
Different
lie
TIME
Startling Statement
Significant/Relevant Facts
Mike Fazio - CareerTEAM - [email protected]
DID YOU KNOW?
The best kept secret in New Jersey is not where Jimmy
Hoffa is buried, it is where you can find the resources
you need to create your next best future
Did you know in the past year the average New Jersey
resident can spend over $1,000.00 on their job search
What do these career fields have
in common??
FEATURES
About your organization
About your program
About your self
Mike Fazio - CareerTEAM - [email protected]
WORKSHOPS CAREER COUNSELORS
INDIANA CAREER CONNECT STATE JOB MATCHING SYSTEM
DETERMINE TRAINING NEEDS
CAREER ASSESSMENT AND TESTING
YOUTH SERVICES
Since being established in 1902 Goodwill Industries has become more than just a donation center but a multibillion dollar business providing program & services, trainings & employment to the disability and underserved.
Goodwill Industries operates over 2,000 retail chain stores where we have generated over $3 billion dollars in revenue locally & internationally.
Goodwill Industries also owns & operates one of NYC most successful temporary staffing firms called GoodTempswhere we have placed over 11,000 workers in the last year.
We have served 1,113,823 participants through our employment & training programs.
In the last year Goodwill Industries Back-to-Work program has placed 4,421 participants in competitive employment through out NYC.
BENEFITS About your organization About your program About your self
Remember---What’s in it for them!!!
Mike Fazio - CareerTEAM - [email protected]
On-the-Job Training…
• Helps you get a job faster
• Gives you “hands on” job experience
• Lets you save money for your employer
• Makes you stand out from other candidates
“The OJT EDGE”
Features Benefits
We serve all of Broward County◦ North Broward◦ Central Broward◦ South Broward
6 Different Programs to meet yourhiring needs
◦ Job Orders◦ Candidate Pre-screening◦ Large Number Recruitment◦ Financial and Training
Incentives◦ Human Resource Tools
What’s In it for You?
Placing job orders with us willsave your company
Money, Energy and Time.
A professional recruiter that isspecifically designated to yourorganizations
◦ to pre-screen ◦ ensure job orders are filled ◦ a need for large recruitment,
the One Stop facilities and staff handles every aspect of the event.
“Working at Disney Channel, has allowed me to participate
in all facets of the Information Technology Department.”
- Morgan, California State University
“During the internship, GEICO associates were always willing
to help with our projects, and it was great to know that our
ideas were being considered and taken seriously.”
Jessica, Old Dominion University
Top Ten Internship for 16 Straight Years
-- Vault Guide to Internships, 2012 edition
“They recruited over 500 applicants… then they screened down to 160 qualified applicants…from this pool we hired 82 people…”
“They were instrumental in our recent hiring event…WESTECH was tasked in hiring 40 people and WDD accommodate us to the fullest, including the use of rooms, computers, printers, scanners and even a break room…”
“It is not rocket science, Thank you…”
I am sure you agree this is an exciting program, right?
For now, I will only need a couple of documents to start saving your company money. I am sure you have your business license, right?
Allow me to just make sure I have all the correct information on your job order form.
Are you hiring 1,2, 3 or more employees?
Let’s schedule a follow up appointment, next Monday 9:00 AM work best for you?
Questions as
endings, designed
to get someone to
say YES.
Aren’t They?
Aren’t You?
Can’t You?
Couldn’t It?
Doesn’t It?
Don’t You Agree?
Don’t We?
Shouldn’t It?
Wouldn’t It?
Haven’t They?
Hasn’t He?
Hasn’t She?
Isn’t It?
Isn’t That Right?
Didn’t It?
Wasn’t It?
Won’t They?
Won’t You?
“Mark, a tie looks great with your suit. It shows
the type of professionalism that’s
required to be successful in a job like
you’re applying for. You want to look
professional, don’t you?”
That’s TELLING.
This is SELLING.
If your customer says “no”, they would saying “no” to looking professional.
This is why they will most likely say “yes” to the question.
The best part about this is that it gives you the leverage to handle their objection if they say “no” to your close.
Customer: “No, I don’t want to wear a tie”
You: “Mark, I understand your hesitation. Remember, we’ve discussed many times that professionalism on the job is what helps in your success, haven’t we?
Customer: “Yes”
You: “Well, that’s exactly why you need to wear the tie!
1. Many companies are using computers these days_________________?
2. It would be an advantage to have your own twitter account, _____________?
3. These are fun, ______________?
4. It just takes practice,______?
6. They’re coming out naturally now, __________?
6. After you’ve practiced a while, the tie-downs certainly pop out, _______? 7. That one just did, ________?
8. Over time, you could create hundreds of questions that will lead clients
towards a buying decision, __________?
9. In any given situation, professional salespeople should be able to rattle off
ten, or twenty tie-downs without too much effort, ________?
10. You’re a professional, ___________?
Golly Gee, that Mike Fazio sure is one cool guy and great trainer________?
30 minutes to prepare--10 minutes to present Everyone speaks equally Use the props and any of your own, too. 1st place to MOST informational and
inspirational Topic choices: Using One Stop Services Benefits of Work Building a Good Resume How to Job Search The Importance of Education
MOTIVATION is the
activation or
energization of
goal-oriented
behavior.
Inspiration
To be influenced,
moved, or
Guided by others.
www.
workforcecircus
.com