■ Stable supply of energy

■ Ensuring of safety and quality of energy and products

■ Provision of information on appropriate products and services

■ Provision of environmentally friendly products and services

■ Improvement of customer satisfaction

General shareholders meetings

Financial results and service plan briefings

One-on-one meetings with investors

Facility tours for individual shareholders

Briefings for individual shareholders

Annual reports

Shareholder correspondence

Disclosure of investor relations information on website

Environmental events

Tokyo Gas Group’s environmental contribution award system

In-house environmental training and presentations

Participation in local disaster prevention events

Cooperation with NPOs

Local crime prevention activities

Tokyo Gas Environment Support Fund

■ Maintenance and growth of corporate value

■ Equitable distribution of profits

■ Timely and appropriate information disclosure

■ Prevention of global warming

■ Conservation of biodiversity

■ Creation of resource-saving society

■ Tax payments

■ Compliance with laws and regulations

■ Cooperation in public policy andprograms to solve social issues

■ Diversity

■ Development of human resources

■ Creation of a comfortable work environment

■ Occupational safety and health

■ Contribution to social issues in individual countries and regions

■ Support for education of next generation

■ Fair and equitable business transactions

■ Practice of CSR procurement

Examples of communication opportunities Main demands and expectations of society

Customers

Shareholders and

investors

Global environment

Localcommunities

Administrativeorganizations

Businesspartners

Employees

Main stakeholders

Workplace communication activities

Employee opinion surveys

Various training

Advisory service desks (compliance, human rights, etc.)

Safety and Health Committee

Labor-management dialogue/consultation

Group newsletter and intranet

“Donguri” outdoors environmental education project

“HIIKU” fire education program for next generation youth

School education support activities

Tours of corporate museums and LNG terminals

●

●

Participation in urban development through main line of business

Joint committees and workshops with local governments

Briefings/questionnaires for business partners

CSR questionnaires

Regular consultation with business partners

Website disclosure of Guidelines for Purchasing Activities and Basic Requirements for Purchasing

Support for sports (soccer camps, etc.)

Earthquake volunteer activities

Support activities as Tokyo 2020 Official Partner

Communication throughopportunities created at the business interface

Customer Center (call center)

Customer satisfaction surveys

Customer feedback postcards

Tours of disaster prevention facilities and LNG terminals

Corporate museums and showrooms

Gas exhibitions and other events and seminars

Provision of information by email newsletter

Website and social media

15

18

98

65

1 2

3

4

13121110

14

15

16

17

18

14

9

8

10

11

1213

1

2

3

4

6

7

5

17

16

7

5150 Tokyo Gas Group CSR Report 2015

Communication with the Tokyo Gas Group’s Main StakeholdersThe Tokyo Gas Group practices CSR in the course of its daily business activities, by interacting with its various stakeholders.

In order to practice sustainable management, we consider it important to disclose corporate data in a timely and

appropriate manner, and to respond to the views and expectations of our stakeholders and reflect them in our activities.

Therefore, as well as having our CSR reports reviewed by and engaging in exchanges of opinion with outside experts, we

are always taking advantage of the opportunities that our business activities create to promote communication.

Communication with Stakeholders