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COMMUNICATION
The three most important words for a successful relationship are: communication, communication,
and communication.
- Anonymous
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Once a human being has arrived on this earth, communication is the largest single factor determining what kinds of relationships she or he makes with others and what happens to each in the world. How we manage survival, how we develop intimacy, how productive we are, how we make sense, how we connect with out own divinity – all depend largely on our communication skills.
--Virginia Satir
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Communication Defined:
“Communication is any form of human expression – written, verbal, or even body language” (Davis, 1994).
“Communication is the transference and understanding of meaning” (Robbins, 1980).
“A process by which messages of meaning are shared by senders and receivers. Communication takes place at
multiple levels: interpersonally, in groups and via mass media .”
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Conversational Styles
RegionalGenderDominant, interruptive, manipulative,
polite, creative, sarcastic, passive
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Metamessages
Meaning of the message is clear to the speaker, but masked by vernacular and style.
Underlying intent of communication is masked by indirectness.
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Verbal communication
Verbal language is a series of expressive thoughts and perceptions described through word symbols.
Linguistic experts divide verbal communication into two components: encoding decoding
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Verbal communication
Encoding is the process wherein a speaker attempts to frame thoughts and perceptions into words (e.g., someone saying to the person next to her, “Boy, it’s stuffy in here”).
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Verbal communication
Decoding is the process wherein the message is translated, dissected, analyzed, and interpreted by the listener (e.g., the person hearing this thinks, “Yeah, the room does smell rather gamey”).
During the encoding and decoding process, some thoughts can get lost in translation.
Misunderstanding, confusion, and stress can arise anywhere in this process.
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The Communication Process
• Communications: managing the relationship over time
– Communications flow in both directions
– The fields of experience need to overlap to ensure that meanings attached to the symbols used to communicate are similar
Figure 15.2
– Senders need to know and understand who they want to reach
– Need feedback channels to be able to assess effectiveness of the message sent
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““The first step in good The first step in good communication is to stop communication is to stop
assuming that the other person assuming that the other person understands what you are understands what you are
saying, because you saying, because you understand.”understand.”
Bryson, 1991
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Interpersonal communication
Say what you mean, and mean what you say. Be direct.Sapir-Whorf hypothesis
Suggests that perception of reality is largely based on the depth (or limits) of vocabulary.
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Nonverbal communication
Nonverbal communication is described as any communication that does not involve words. It may include: postures, facial expressions, touch, and even style of clothing.
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Nonverbal communication
Nonverbal communication differs from verbal communication in that it is multichanneled - addressing all senses –not merely stimuli received through the sense of hearing.
Nonverbal communication is not only indirect, but often unconscious.
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Nonverbal physical styles
Touch Emblems and Illustrators Affect displays Regulators Adaptors Paralanguage
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Listening, attending, and responding skills
Hearing is the reception of auditory sensations.
Listening is the understanding of these auditory sensations.
Primary reason for NOT listening Busy preparing next statement after only hearing
the first part of a response.
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Listening, attending, and responding skills
assume the role of listener maintain eye contact avoid word prejudice use “minimal encouragers” paraphrase what was said to ensure
understanding
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Listening, attending, and responding skills
ask questions to improve clarity of statements
use empathy to reflect and share feelings provide feedback summarize the content of what was said
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Points to remember about communication
Some of the most effective communication efforts are also the simplest
Body language is a powerful form of communication
The absence of communication can be a form of communication
Know your audience before you communicate a message
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Points to remember about communication (continued)
People tend to accept facts, information and opinions from those whom they have confidence in and in whom they trust
Timing is an essential component of effective communication
Feedback is vital to good communication
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45% of a person’s day is spent listening
30% of a person’s day is spent talking 16% of a person’s day is spent reading 9% of a person’s day is spent writing
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Suggestions to Increase Your Listening Capability
Listen without making value judgments. (e.g. sender expressing views on abortion, legalization of drugs)
Allow sender to fully express his or her point of view
Make eye contact and make facial expressions
Expect to learn something
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Suggestions to Increase Your Listening Capability (continued)
Listen without trying to second guess the sender
Use feedback to restate the sender’s meaning as you understand it…’sensitive listening’
Listen and use idle brain time to understand what is being stated
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Steps to enhancecommunication skills
speak with precision and directness enhance your vocabulary use appropriate language attack issues, not people avoid making people defensive
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Steps to enhancecommunication skills
talk to people yourself, not through others avoid information overload validate your assumptions resolve problems when they arise
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Communication is all about
establishing good
relationships!
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Communicating Effectively
Be aware Be congruent Value straight talk Be personal Listen for what is not being said Be an active listener Be a sensitive listener
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Deception
Typology Self-centered lies
Designed to maintain a positive impression or get our way
Other-oriented liesMotivated by a concern to maintain
pleasant interactions or enhance social relationships
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Cues associated with lying and deception
Cues associated with lying Lack of spontaneity Negative verbal statements Less smiling Dilation of pupils Hesitation in speech Self-touching Body movement Blinking High vocal pitch
Cues interpreted by others as indicating deception Less sustained eye contact Less smiling More postural shifts Longer response times Slower rate of speech More speech errors More speech hesitations Higher pitch Unusual nonverbal
behaviors
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Skill at lying
Socially skilled better
Men better than women
Easier to manipulate facial cues than bodily cues
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Communication Styles Between Genders
“Men may be from Mars and women may be from Venus, but right now both sexes are living on earth so we better learn to speak the same language.”
-Lily Tomlin
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Communication Mishaps:
Ignoring the feedback loop Ignoring selective perceptionOverestimating or underestimating
the capabilities of your audienceMaking assumptions of audience
interest