Communication & Social Styles
description
Transcript of Communication & Social Styles
COMMUNICATION & SOCIAL STYLESAdministrative Professional Series
COM
MU
NICA
TION
Necessary tool for understanding
It is a social function Two-way process Tries to accomplish four basic
things
COMMUNICATIONS FOUR BASIC GOALS
To be understood To understand
COMMUNICATIONS FOUR BASIC GOALS
To be accepted To get something accomplished
FACTORS INFLUENCING COMMUNICATION
Context – The situation in which the communication takes place. Interpretation – The receiver determines the intent of the
message through the message content Feedback – Is interpreted as a follow on message which, in turn,
creates more feedback Barriers – Obstructions to effectively getting your message
correctly interpreted Semantics – The meaning of words or an interpretation of the
meaning Jargon – Vocabulary peculiar to a particular trade, profession, or
group Acronym – A word formed from the initial letters of words in a
phrase
SOCIAL STYLES
DRIVER
SOCIA
LSTYLE
Assertive Action oriented Focus on task Control emotions Trust facts and data Quick to assess Get into the action
EXPRESSIVESOCIAL STYLE Assertive & action oriented Energetic Trust and use intuition Develop relationships Flexible & spontaneous Enjoy creative challenge
AMIABLESOCIALSTYLE Warm & friendly Focus on people Work in harmony Trust & use intuition Open to others Supportive & Understanding Dependable & agreeable
ANALYTICALSOCIALSTYLE Think things through Trust data and facts Analyze a situation Self disciplined Attentive to details