Communication Skills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria...
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Communicati Communicati on on Skills Skills Rania Azmi Business Administration Dept., culty of Commerce, Alexandria Universi Professional Development Committee, taract Alex. Metropolitan, District 245
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Transcript of Communication Skills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria...
CommunicatiCommunicationon
SkillsSkillsRania Azmi
Business Administration Dept., Faculty of Commerce, Alexandria University
Professional Development Committee, Rotaract Alex. Metropolitan, District 2450
Who needs to know what I now know?Who needs to know what I now know?
Who knows what I need to know?Who knows what I need to know?
Sharing Information
Communication should be two ways
InformationInformation
ResultsResults
UnderstandingUnderstanding
Decisions & ActionsDecisions & Actions
Communication Model
Understanding is seeing others reality the way they see it .
1. Make understanding your goal or objective.
2. Take the attitude of a learner.
3. Value the speaker.
4. Manage internal & external barriers.
5. Screen out misunderstanding.
Ultimately, in a conversation, who bears the responsibility to
ensure that understanding occurs ?
I Do !
Who is more effective: the manager with right answers,
or the manager with the right questions?
