Communication Skills

Communication Skills

Randeep Chauhan

is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.

Meaning of Communication

To ensure that we develop our Body Language while communicating with others

To be able to understand and interpret the Body Language of others

To use the right vocabulary and language while communicating with others

To ensure we use the right language in any other form of verbal communication.

To use the right tone of voice while speaking.

To develop our listening skills

Objectives

Success

Increase in team productivity & quality

Time Saver

Better relationships

Influence

Motivate

Inspire

Persuade

Benefits of Communication

Non-Verbal Communication

Body Language

Eye contact

Listening skills

Verbal Communication

Written Communication

Non-written Communication

Types of Communications

• Communication Steps?

Communication Process

Communication Process

Activity

Barriers to effective Communication?

Communication Problems

Hellooo! Kindly Finish that work

first.

Which work is he talking

about.

1) Assumptions

Assumption

Barriers to effective Communication?

Communication Problems

Hellooo! Kindly Finish that work

first.

Which work is he talking

about.

1) Assumptions

Assumption

Barriers to effective Communication?

Communication Problems

This Means that RIS is good for

YUNGS.

???????

1)Using Jargons

Jargons

Barriers to effective Communication?

Communication Problems

???????

1) Incomplete sentences

Incomplete sentences

So you know what your father

will do……..

Barriers to effective Communication?

Communication Problems

??????? He hates me !

1) Psychologicl Barriers – States of Mind ( Moods Like Anger)

State of Mind

I Love You

Barriers to effective Communication?

Communication Problems

??????? Does he actually

likes it

1) Over Communication

OverCommunication

This is good, very good, exemplary,

I like it,

Barriers to effective Communication?

Communication Problems

???????what language is he speaking in?

1) Language Difference

Language Difference

So lets meet some times

Barriers to effective Communication?

Communication Problems

Not required, ????

?????

1) Prejudice

PrejudiceCan I Help you?

Young people don’t like old

people.

Barriers to effective Communication?

Communication Problems

Ok Ok will eat it. ?????????

1) Physical Barrier

Physical barrier

Tommorow lets go for a walk?

Barriers to effective Communication?

Communication Problems

Oh so tired of long phone calls,

can’t get anything here, lets meet and

talk.

1) Choosing the Wrong Channel of Communication:

Wrong Channel

Trying to Convince you NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

NNN

Overcoming the barriers of communication

Connect with your Audience, maintain eye contact and be aware of proper body gestures

Ask questions for better clarity. Use simple words as far as possible. Summarize in the end whatever has been said . Read as widely as possible. Polish your language skills , especially grammar . Ask for feedback where ever possible.

Communication Problems

Listening Skills

Types of listening

1) Active

2) Passive

Listening Skills

Listening:Traits of a Good Listener: Active Listening

Being non-evaluative

Paraphrasing

Reflecting implications

Reflecting hidden feelings

Inviting further contributions

Responding non-verbally

Listening

Listening:

How to listen Actively :

Be open minded

Ask questions to clarify and not to overshadow intelligence

Paraphrase from time to time

Send appropriate non-verbal signals time to time

Be mentally prepared to listen

Evaluate the speech not the speaker

Be unbiased to the speaker by depersonalizing your feelings

Fight distractions by closing off sound sources

Analyze and evaluate without being judgmental.

Communication Skills

Communication Process

Activity

Body Language

Body Language

55%

7%

38%

Body Language Spoken Word Tone of Voice

Importance of Body language

Body Language is basically the manifestation of the mind through Gestures and Postures.

Divisions of body Language

• Eye Signals• Arms Signals• Hand & Thumb gestures• Posturing with legs• Facial Expressions

Body Language

Eye Signals How do Eyes Communicate

Pupil Dilation and Constriction

Body Language

Eye Signals Eye Contact

Widening eyes

Rubbing eyes

Direct Eye Contact

Eye shrug/roll

Pupils dilated

Body Language

Eye Signals Eyebrow Flash

Universal Greeting Signal

Body Language

Arm SignalsCrossed Arms on Chest

Defensive and Negative

Attitude

Body Language

Arm SignalsArm Gripping

Feeling insecure and not

believing what ever is being spoken.

Body Language

Arm SignalsFists Clenched Arms Folded

Hostile Attitude

Body Language

Hands & Thumb GesturesRubbing the palms together

Positive Expectancy

Body Language

Hands & Thumb GesturesHands Clenched Together

Frustration and Negative

Attitude

Body Language

Hands & Thumb GesturesSteeple

Confident and has theright answers

Body Language

Hands & Thumb GesturesHand Gripping Wrist at the Back

Frustration and Attempt at Self Control

Body Language

Hands & Thumb GesturesArms Folded with Thumbs Up

Defensive and Feeling Superior

Body Language

Leg & Foot SignalArms Folded with Thumbs Up

Defensive and Feeling Superior

Body Language

Leg & Foot SignalStanding with Leg Crossed

Closed Submissive and Defensive Attitude

Body Language

Leg & Foot SignalLeg Clamp

Tough Minded Stubborn

Attitude

Body Language

Leg & Foot SignalEuropean Leg Cross

Emotionally Withdrawn

Body Language

Communication Process

Activity

Hand Shakes

Determines attitudes

Confidence Level of an Individual

Cultural differences to be considered

Body Language

Voice

Pauses

Pitch

Rate of Speech

Volume

Emphasis

Body Language

Spaces

Intimate distance : • [ 0-18 inches (46 cms)]

Personal distance : • 18 inches to 4 ft ( arm’s length away)

Social distance :• 4- 8 ft

Public distance:• beyond 8 feet

Body Language

Thank You Very Much

Questions ?