Communication Skills Lec 1
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Transcript of Communication Skills Lec 1
Lec Uzma Ehsan
Communication
Skills
LECTURE # 1Introduction
• What this course is about • Brief overview of the Course• General Info • Chapter 1 : Introduction to
Communication Skills
Lec Uzma Ehsan
Brief overview of the Course
Communication Skills
Introduction
Components & Principles of Communication Language Skills Listening
Importance, Misconceptions/Myths, Listening Barriers, Types,
Listening Efficiency, Effective Listening
Lec Uzma Ehsan
Brief overview of the Course
Speaking
Verbal Communication-Presentation Skills
Non-Verbal Communication Reading
Purpose, Techniques, Strategies
Lec Uzma Ehsan
Brief overview of the Course
Writing
Qualities of effective writing, Sentence structure, Writing techniques,
Patterns of Essay Writing, Citing Sources (Bibliographic Conventions)
Lec Uzma Ehsan
Brief overview of the Course
Public Speaking Group Discussions Formal Presentation of IRP Review of Documentary Skimming & Scanning
Lec Uzma Ehsan
Brief overview of the Course
Project Work
Writing IRP (Individual Research Paper - Assignment)
Interpersonal Skills Interviewing Telephoning Meeting Negotiation
Lec Uzma Ehsan
Recommended Books: Communication & Interpersonal Skills: Some
Reflections
A Compilation by Department of Humanities & Basic Sciences-MCS
Communication Skills 2nd edition by Leena Sen Prentice-Hall New Delhi
Communication Skills for Engineers by Sunita Mishra Prentice-Hall New Delhi
Reference Book: Effective Business Communication 7th edition by
Herta A. Murphy
Lec Uzma Ehsan
Lec Uzma Ehsan
What is “communication”? Latin “communicare” - "to share, divide out;
impart, inform; join, unite, participate in," lit. "to make common,“
A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
Lec Uzma Ehsan
Communication is a series of experience of
HearingSmell
Seeing
TasteTouch
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Communication Skills
Communication skills stands for having the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.
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Communication Goals
To get and give information
To persuade
To ensure understanding
To get action
To change behavior
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Most Common Ways to Communicate
Speaking
Writing
Visual Image
Body Language
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Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Upward Downward Horizontal On the basis of Expression Oral Written Gesture
Hierarchy Level
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Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Hierarchy Level
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Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Communication
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Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Personal Barriers
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Semantic Barriers
These are related to comprehension of meanings of written or spoken language
Students’ Task (think about/search for them)
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Emotional Or Psychological Barriers
These are related to the working of brain during communication process
Students’ Task (think about/search for them)
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Organization Barriers
These are related to the SoP of an organization
Students’ Task (think about/search for them)
Lec Uzma Ehsan
Personal Barriers
These are related to the person involved in the process of communication
Students’ Task (think about/search for them)
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Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of channel to transmit the message
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Communication code scheme
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Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the
words Nonverbal Messages - our body language
These Three Components are Used to:
Send Clear, Concise Messages Receive and Correctly Understand Messages
Sent to Us
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Effective Verbal Messages
Are brief and organized Are free of jargon Do not create resistance in the listener
SENDING MESSAGES
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Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions
Facial Expression Postures and Gestures
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Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
Lec Uzma Ehsan
RECEIVING MESSAGES
Listening Requires concentration and energy Involves a psychological connection with the
speaker Includes a desire and willingness to try and
see things from another's perspective Requires that we suspend judgment and
evaluation
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Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal
messages; Verbal Paying attention to the words and feelings
that are being expressed
Key Listening Skills
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What makes a good communicator?
Clarity
Integrity Timing
Adequacy
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How do you develop your communication skills? Explore the related skills
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Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills
At Last
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Effective Communication . . .
It is two way process.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.
Let’s summarize today’s lecture !!!
Deepti Singh
Lec Uzma Ehsan
Thankyou