Communication SkillsConflict Resolution Skills

Problem Solving

Listening… The #1 Skill Of An Effective Team Member Good Listeners…

Offer SuggestionsOffer IdeasTake RisksSpeak OpenlyGet InvolvedBring Problems to LightDiscuss Their Honest FeelingsAre Creative

Listening…The Co-Teachers Who Listen Will…

Know what their partners beliefs areExpress their ideas about improving teaching

and learningKnow their students betterDeal with problems as they ariseBe able to define their role clearlyCreate more welcoming and supportive

learning environments

Rationale for listeningEstablishes rapport

Builds relationships

Obtain sufficient and accurate information needed for collaboration

Factors that Interfere with Effective ListeningResponding to assumptionsInsufficient time for communicationDaydreamingRehearsing a responseStumbling on hot words or phrases Filtering messagesBeing distracted by extraneous details

Improving your listening skillsMentally prepare for listeningMentally review the information given to youCategorize the informationMake notes of informational detailsUse a signal as a cue to remember ideasSeek to differentiate and make connections

between inferences, facts, and options’

Principles for effective interpersonal communicationNonverbal communication principles

CongruenceIndividualism

Verbal communciation principlesconcreteness Neutrality

Suggestions for improving your communication skills

Read pgs. 236-239 in Interactions textAdd to the provided listShare your list with a partner

Application TaskWith a partner, refer to page 41, activity # 6

in the Interactions readingYou have 15 minutes to complete the taskLarge Group Processing