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COMMUNICATION SKILLS

Prepared by: Irfan Ali Buriro

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QUOTES

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What is communication???

It is a process of transmitting and receiving the messages.

It is also a dynaminc process, means both sender and receiver speaks and listen.

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Why communication skills are important?

It is a heart of every organisation.

Everything is a result of a communication, either good or bad.

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Why communication skills are important?

Good communication skills are key to success in life, work and relationships.

Listening, speaking, learning, writing and reading skills are essential for getting good status in organisation.

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Components Of Communication

# Context (Physical environment or condition)-internal-external# Sender (Encoder)# Receiver (Decoder)# Message (Verbal or Non-verbal)# Medium/Channel (Newspaper, TV or Radio)# Feedback (Response or Reaction)# Noise

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Types Of Communication

VerbalFace to face, Chat, Telephone calls

Non-VerbalMovements, Gestures (indication), Postures

(Make face)

SymbolicHand indication, Face indication

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Verbal vs Non-Verbal

Elements in message meaning

Facial expression

Body language

Verbal Meaning

55%

7%

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Most Important To Learn For Effective Communication7% words

Words are only labels and the listeners put their own interpretation on speakers words

38% paralinguisticThe way in which something is said - the accent, tone

and voice modulation is important to the listener.

55% body languageWhat a speaker looks like while delivering a message

affects the listener’s understanding most.

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Seven C's Of Communication

• Correctness• Clarity ( Clear and pure)• Conciseness (Express much in few words)• Completeness• Consideration (Careful thought) • Concreteness (being specific, definite)• Courtesy ( Polite behavior, respectful, or

considerate act or expression)

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Aspects of Communication

• Perception It is a process by which we decide what people are like

and give meaning to their actions.

• Listening

It is also the process of selecting, attending, understanding, remembering, & responding to sounds & messages.

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Aspects of Communication

• Conflict

It is a struggle that occurs when two people cannot agree upon a way to meet their needs

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Types of Conflict

Pseudo Conflict– Pseudo means false or fake– Individuals misunderstand each other

Simple Conflict– Individuals disagree over which action to pursue to

achieve their goals

Ego Conflict– Individuals feel personally attacked

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Barriers Of Effective Communication

Noise

interferes or affects the message or information

Physical Barriers

Temperature, Background sound, Poor lighting

Language

Slang, Professional or Jargon (special words of group like BP, K)

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Barriers Of Effective Communication

Psychological BarriersIll health, Pain or Poor eyesight

Information OverloadToo many details overwhelm, Alot of

information

Assumptions and Jump to ConclusionsReach to decision without listening the fact

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Tips for Developing Good Communication Skills

Obtain better command on language for better ability of communicate.

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Tips for Developing Good Communication Skills

Think and talk, avoid conversation in emotional state.

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Tips for Developing Good Communication Skills

Understand conflicts and try to remove them.

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Tips for Developing Good Communication Skills

Be open minded, and respect others perception about you.

Try to inform them about the truth.

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Tips for Developing Good Communication Skills

Improve listening skills,

concentrate to speaker.

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Thanks you