Communication Skills. Building Servants for the future ! Skills knowledge Attitude.
-
Upload
ashley-rogers -
Category
Documents
-
view
216 -
download
1
Transcript of Communication Skills. Building Servants for the future ! Skills knowledge Attitude.
Communication and Service !
Service members
Avoiding Conflicts
Preaching
Transferring Visions
Local cultures
Call to action !
Learning
Communication Model
Mr. Sender
Idea /
Info
Encoding
Choose media Send
Decoding
?
Mr. Receiver
Feedback
What I would like to say
What I say
What he hears
What he listens to
What he understands
What he remembers
What he interprets
What he can do
What he wants to do
Residual message=10%
The funnel syndrome
© BLI Consulting & Training - www.bli-group.com
Covey’s Listening Levels
IgnoringIgnoringNot really listening at all
PretendingPretending Yeah! Huh.. Right
SelectiveSelectiveListeningListening
Hearing certain parts of the conversation
AttentiveAttentiveListeningListening
Paying attention and efforts on the words that are being said
EmpathicEmpathicListeningListening Listening with the intent to understand
Do Listen quietly, arms &legs uncrossed, body
forwardDon’t
Interrupt, try to finish a sentence for the customer
Active Listening Continue
Do Reinforce a statement; Rephrase it to insure
agreement Don’t
Tap fingers or feet, when listening
Active Listening Continue
Do Use terms like, “yes” & “certainly”
Don’tOpenly Disagree like “no” and don’t show hostility
Active Listening Continue
Providing feedback
Check your understanding by 1-As you see it …2-Sounds like…3-If I understand correctly ,you…4-Is that what you mean?5-Is that right?6-Is that close to what you mean?
Simplify the language Organize the content Understand the audience
What is the direction of the communication ?
Does the receiver have any expectations concerning this communication?
Is the communication formal or informal?
Improving CommunicationSending Skills
We remember: 20% of what we HEAR
We remember: 30% of what we SEE
We remember: 50% of what we HEAR& SEE
Impact of a message on an audience
1.Body Moves Towards you (Agreement; interest, approval)2. Body moves away from you (Disagreement, boredom)3. Body crosses arms, legs (Some Disagreement or you are getting too
personal)
How To Read Body Language
4. Legs open; arms open (Willing to agree)
5. Shifting eyes or Body (Uncomfortable; willing to disagree, but doesn’t)6. Draws, scribbles (Lack of interest)
How To Read Body Language,
Continue
7. Tapping pencil, fingers, feet (Wishes interview is over) Needs probing ask interesting
questions
How To Read Body Language, Continue
الكرازية الخدمات جميع ايقاف الخدمة عن المسئولين قررالقارات بعض في
رقم القرار المقدس المجمع اصدر عنه و 2013لسنة 1769وعلى ينص الذى و الرسمية الجرائد و الكرازة بمجلة الوارد
التالي :
االول : البند
اال- افريقيا الى كرازة خادم اى بسفر الموافقة عدم , : ابونا سوريال حبيب ابونا هم و كهنة ثالثة من بموافقة. ميخائيل فيليمون ابونا اخيرا و روفائيل اناسطاسيوس
: الثاني البند
افريقيا- قارة الى الذهاب علي المصر الخادم علىالمقر, من المحاذير و الشروط استمارة يسحب ان للكرازة
االماكن و المحذورات بكل دراية على يكون لكي البابويالستالمها , مفتوح المكتب و يتجنبها ان يجب التي الخطرة
من الثالثاء من 7-5ايام االحد و .11-8مساءا صباحا
: الثالث البند
الى- يتقدم ان السفر فى الراغب علىاقرار إلمضاء بفنوتيوس االنبا نيافة مكتب
ان و كاملة مسؤولية نفسه عن مسؤول انهعدم فى النصح كل له قدمت الكنيسة
السفر.
: الرابع البند
يؤمن- ان السفر فى الراغب على يجبالتأمين شركات احدى فى حياته علىالى التامين مبلغ يعود ان و الحكومية
في عضه تم الذى الخادم هو و المستفيد. له التعويض من كنوع و لعالجه ذلك و اذنه
. السكان من خالية تكون قد التي و مربع
البركه . عليه تحل الطاعه ابن و
Appearance:
age, gender, language, clothing
Association:
work, education, home, club
Levels of misunderstanding
Receiving +Sending +message + avoiding Noise
The Golden communication equation
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry (James1 :19)
Spiritual DayA Spiritual Day with Abouna Daoud Saturday February 8th & 15th
At the Theatre Hall 11:00 – 3:00
We will attend the Holy Liturgy Together 9:00- 11:00
Homework 13
Communication Skills analysis:John 8:30-59 – Jesus with the
JewsJohn 3: 1-18 - Jesus with
Nicodemus
Decide your plan for the country and put a
complete strategic plan with vision, mission, objectives & action
plan
There will be a Jury to discuss the projects On the day of presentation you will present one soft copy and 5 hard copies to the Jury