Testimonials - Making It Work: The Essentials of Council-Manager Relations
Communication Skills as a Core Competency of Physician ... · Supportive statements Naming emotions...
Transcript of Communication Skills as a Core Competency of Physician ... · Supportive statements Naming emotions...
Communication Skills as a
Core Competency of Physician
Professionalism
Sumita B. Khatri, MD MS
May 21, 2014
Recall a positive experience with a
healthcare provider….
What did you appreciate most?
The REDE Model© of Healthcare
Communication
R elationship:
E stablishment
D evelopment
E ngagement
E M P A T H Y
Recall an instance when YOU were able to
provide a positive experience for someone
in the healthcare setting.
Healthcare Relationship
Does require
• Emotional connection
• Mutual respect
• Genuine interest in the
person
• Shared commitment to
patient health
Does not require
• Friendship
• Agreeing on
everything
• Unlimited time
• Practicing outside
your scope
Establish the relationship
• Convey value & respect
• Collaboratively set agenda
• Demonstrate EMPATHY
Supportive statements
Naming emotions
Develop the relationship
• Reflective listening of patient narrative
• Explore patient’s perspective
Expectations
Worries
Engage the relationship
• Share diagnosis
• Collaborative plan
• Dialogue of information
Atmosphere of
Learning
Safety
Learning laboratory
Reflective competence
Skills practice
Integrative cases
Testimonials
“…it was superb. I think it will have a major
positive impact on the Cleveland Clinic
and our patients.”
“Really first rate and a game changer in
terms of my practice.”
“Wish this course was available earlier in
my career.”
Investment in our caregivers.
Acknowledge the challenges
&
Provide language, tools, and skills
to equip caregivers for success.
Center for Excellence in Healthcare
Communication (CEHC)
Communication Curriculum
Foundations
(FHC)
Advanced Program
Coaching
Faculty Development
Train the Trainer
Research