Communication Skills Apex
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Transcript of Communication Skills Apex
WARM UP ACTIVITY
PLEASE NARRATE AN INSTANCE WHERE DUE TO COMMUNICATION FAILURE YOU LANDED UP DOING SOMETHING WHICH INITIALLY YOU DID NOT PLAN FOR OR YOU WERE LEFT STRANDED
EXAMPLE OF CHEESE
OBJECTIVES AT THE END OF THIS SESSION THE
PARTICIPANTS WILL BE ABLE TO : DEFINE COMMUNICATION EXPLAIN THE PROCESS OF COMMUNCIATION LIST OUT ANY 5 BARRIERS OF COMMUNCIATION LIST OUT 5 MEASURES FOR ENHANCING
COMMUNICATIUON SKILLS NARRATE THE BENEFITS OF EFFECTIVE
COMMUNICATION
MARTIN LUTHER KING Jr QUOTE
PEOPLE DO NOT GET ALONG BECAUSE THEY FEAR EACH OTHER
PEOPLE FEAR EACH OTHER BECAUSE THEY DO NOT KNOW EACH OTHER
PEOPLE DO NOT KNOW EACH OTHER BECAUSE THEY DO NOT COMMUNICATE
COMMUNICATION
COMMUNICATION IS THE TRANSMISSION OF INFORMATION AND UNDERSTANDING THROUGH THE USE OF COMMON SYMBOLS. COMMON SYMBOLS MAY BE VERBAL OR NON-VERBAL.
-JAMES L. GIBSON
IT IS A MUTUAL EXCHANGE OF FACTS, IDEAS, OPINIONS OR EMOTIONS BY TWO OR MORE PERSONS.
FEATURES OF COMMUNICATION
•PURPOSE ORIENTED
•TWO WAY PROCESS
•IT INVOLVES THOUGHTS,
FEELINGS, EMOTIONS
NATURE OF COMMUNICATION
COMMUNICATION IS PERCEPTION
COMMUNICATION IS EXPECTATION
COMMUNICATION MAKES DEMANDS
IMPORTANCE OF COMMUNICATION
AN IMPORTANT UNIVERSAL PHENOMENA
IT HAS COGNITIVE, AFFECTIVE AND DIRECTIVE COMPONENTS
ORGANISATIONAL COMMUNICATION IS
USUALLY GOAL DIRECTED
IN MANAGERIAL FUNCTIONS
TO ENHANCE MANAGERIAL EFFECTIVENESS
IN CONVEYING MANAGERIAL DECISIONS
IT IS THE ESSENCE OF ORGANIZED ACTIVITY
IT HELPS TO REDUCE THE COMPLEXITIES
ESSENTIAL TO MAINTAIN GOOD WORKING GROUPS.
PURPOSE OF ORGANISATIONAL COMMUNICATION
ESTABLISH AND DISSEMINATE GOALS OF AN ENTERPRISE
DEVELOP PLANS FOR THEIR ACHIEVEMENT ORGANIZE HUMAN AND OTHER RESOURCES IN THE
MOST EFFECTIVE AND EFFICIENT WAY SELECT, DEVELOP AND APPRAISE MEMBERS OF
THE ORGANIZATION LEAD, DIRECT, MOTIVATE AND CREATE A
CLIMATE IN WHICH PEOPLE WANT TO CONTRIBUTE
CONTROL PERFORMANCE
TYPES OF COMMUNICATION
Verbal Non-verbal
VocalSpoken words Cry, scream,
laugh, grunt
Non-VocalWritten material
Body language
BARRIERS TO COMMUNICATION
SEMANTICS FRAME OF REFERENCE FEELINGS AND EMOTIONS SITUATIONAL CONTEXT FEAR PRE-CONCEIVED NOTIONS NOISE DISTURBANCE NON FEEDBACK
Source generates information
The information has many connotations
Receiver has pre-conceived notions
The information passes through various stages/different persons with different expectations
External noise/disturbances
Final Product: Distorted information
FLOW CHART OF COMMUNICATION BARRIER
PRINCIPLES OF EFFECTIVE COMMUNICATION
KNOW YOUR PURPOSE GUARD YOUR CREDIBILITY KNOW YOUR AUDIENCE COMMUNICATE BIT BY BIT CLARITY THINK AND ORGANIZE THE WORDS DISSEMINATION ADEQUACY OF INFORMATION CONSISTENCY REINFORCE VERBAL COMMUNICATION WITH BODY
LANGUAGE
SKILLS IN EFFECTIVE COMMUNICATION
SIMPLICITY BREVITY PAUSE FEED BACK ASSERTIVENESS CONTEXTUAL SENSITIVITY GOOD LISTENING AND
OBSERVATION
BENEFITS OF EFFECTIVE COMMUNICATION
ENHANCES EFFECTIVENESS OF PERSON GROUP ORGANISATION
MOTIVATIONAL IMPACT CONFLICT RESOLUTION CONFIDENCE BUILDING KNOWLEDGE ACQUISITION AND
DISSEMINATION
BETTER NEGOTIATION IMPROVE RELATION ENHANCES OVERALL QUALITY AND
CREATIVITY OF LIFE
BENEFITS OF EFFECTIVE COMMUNICATION
CONCLUSION
TODAY WE DISCUSSED DEFINITION OF COMMUNICATION NATURE OF COMMUNICATION TYPES OF COMMUNICATION BARRIERS OF COMMUNICATION PRINCIPLES OF EFFECTIVE
COMMUNICATION MERITS OF COMMUNICATION