Communication Presentation by Jeetendra

8/14/2019 Communication Presentation by Jeetendra

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Presentation on

Communication


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Definition of Communication

Communication is the interchange ofthoughts & information to bring about

mutual understanding it is an exchange offacts,ideas,opinion & emotion.

It involve telling listening & understanding.


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Need of Effective Communication

Effective Communication gives asuccessful result it means sender &

receiver are understanding each otherand comes to a solution.

7 C plays a important role in effective

communication :- Candidness,Clarity,Completeness,Consci

sness,Concreteness,Correctness,Courte

sy


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Overview

Functions of Communication

The Communication Process

Communication Fundamentals

Key Communication Skills


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Functions of Communication

Control

Motivation

Emotional Expression

Information


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The Communication Process

Receiver

Feedback

Decoding

Channel

Encoding

Source


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Communication Fundamentals

Direction:

Downward

Upward

Crosswise

Networks:

Formal vs. Informal


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Communication Networks

Chain Wheel All Channels


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Barriers to Effective Communication

Filtering

Selective Perception

Emotions

Language


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Meaning

Listening Is With The Mind

Hearing With The Senses

Listening Is Conscious.

An Active Process Of Eliciting Information

Ideas, Attitudes And Emotions

Interpersonal, Oral Exchange


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Stages of the Listening Process

Hearing

Focusing on the message

Comprehending and interpreting

Analyzing and Evaluating

Responding

Remembering


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Feedback Skills

Positive vs. Negative Feedback

Positive feedback is more readily and accurately perceivedthan negative feedback

Positive feedback fits what most people wish to hear andalready believe about themselves

Negative feedback is most likely to be accepted when it

comes from a credible source if it is objective in form

Subjective impressions carry weight only when they comefrom a person with high status and credibility


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Developing Effective Feedback Skills

Focus on specific behaviours

Keep feedback impersonal

Keep feedback goal oriented

Make feedback well timed

Ensure understanding

Direct feedback toward behaviour that is controllable by therecipient


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Presentation Skills

Preparation/ Planning is the first step on the ladder to success

Aspects in the development of a good presentation

Self Centered (Self)

Audience Centered (Audience)

Subject Centered (Material)

I want (who) to (what) (where, when and how)

because (why)


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Presentation Skills

Structure the content in line with the audiencesneeds

What do you want to tell the audience?

What is your objective?

Prepare keeping in mind the time allotted

Anticipate the questions and prepare

Collect material from a variety of sources

Arrange points logically and sequentially

Prepare handouts as well


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Presentation Skills

The Begining

Should be carefully designed

Get attention- shock, humour, question, story, facts &figures

- well rehearsed yet natural

Motivate audience to listen

- listen to their needs


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Presentation Skills

Preparation Structure

Sequence should be logical &

understandable Interim summaries- Recaps

Value of visual aids-flip charts, handouts etc.


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Presentation Skills

Effective Delivery

Be active - move

Be purposeful - controlled gesturesVariations vocal (pitch, volume, rate)

Be natural

Be direct dont just talk in front of theaudience talk to them


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Group Facilitation

Verbal Communication- barriers

Speaking too fast

Using jargonTone and content

Complicated or ambiguous language

Not questioningPhysical State of the audience


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Presentation Skills

Sensitivity to the audience

see the audience

Take non-verbal feedback

-congruent and incongruent body languageModify to meet audience needs

Dont just make it as a presentation


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Presentation Skills

Handling Questions

Do not get confused

You are not supposed to know everything

Anticipate and keep answers readySometime questions themselves give you a

lead to highlight your point of view


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Presentation Skills

Visual Aids

While using a over head projector face theaudience while talking

Point with a pen

Appropriate lighting

Watch the colours

Ensure clear visibility

10 lines, 10 words per line


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Presentation Skills

So to conclude :

Always prepare

Channelize you fear

Interact with your audience


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Thank You

Communication Presentation by Jeetendra

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