COMMUNICATION

“Communication”-the human connection-

-is the key to personal and career success”

CONTENT

• MEANING.• BARRIERS OF COMMUNICATION.• HOW TO OVER COME BARRIERS.

PRESENTED BY GROUP NO. 1 (ROLL NO. 1 to 20)

MEANING OF COMMUNICATION• Two way process of reaching mutual understanding,

in which participate not only exchange information but also create and share meaning. And also sees that the message is conveyed.

• Communication involves sharing of ideas, information, it may be in oral form or written, formal or informal.

• A simple smile, a gentle touch or a hard slap these all are communication.

• Even animals and all other creature on earth use the power of communication to express themselves.

BARRIERS TO COMMUNICATION

• People may think that communicating is easy, as it is after all something we have done all our lives. Communication is straight forward.

• What makes it complex, difficult, and frustrating are the barriers we put in the way of communication.

LIST OF BARRIERS

1. Physical Barriers.2. Perceptual Barriers.3. Language Barriers.4. Emotional Barriers.5. Gender Barriers.6. Cultural Barriers.7. Distrust of Barriers.

Continued…

8. Absence of Feed Back.9. Status Difference.

1. PHYSICAL BARRIER.

• Marked out territories, empires and fiefdoms into which strangers are not allowed

• Closed office doors, barrier screens, separate areas for people of different status

• Large working areas that is physically separate from others.

• Background noise.

2. PERCEPTUAL BARRIER.

• The problem with communicating with others is that we all see the world differently. If we didn't, we would have no need to communicate.

• It includes: Stereotypes.: Selective Perception.

• Receivers selectively see and hear depending upon their needs, motivations, background, experience and other personal characteristics

• Fact is, we don’t see reality, we interpret what we see and call it reality

3.LANGUAGE BARRIER.

• Language that describes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon. When we couch our communication in such language, it is a way of excluding others.

4. EMOTIONAL BARRIER.

• One of the chief barriers to open and free communications is the emotional barrier. It is comprised mainly of fear, mistrust and suspicion.

• The roots of our emotional mistrust of others lie in our childhood and infancy when we were taught to be careful what we said to others.

• "Don't speak until you're spoken to"; "Children should be seen and not heard". As a result many people hold back from communicating their thoughts and feelings to others.

• People do not see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of references

5. GENDER BARRIER.

• Gender division does not mean the biological differences between men & women. It refers to the unequal roles assigned by the society to men & women.

• Male- female.• LGBT.

6. CULTURAL BARRIER.

Same category of words, phrases, symbols, actions, colors mean different things to people of different countries/cultural backgrounds

1. Etiquette2. Establishing trust3. Religious beliefs4. Social habits

7. DISTRUST OF COMMUNICATOR:

• Some managers have the habit of modifying or cancelling their original communication. When subordinates know about such habits or their superiors then they do not have trust in messages of their superiors.

• So even when superiors or managers make communication seriously and do not intend to modify or cancel it, do not pay attention to it. So communication proves to be ineffective.

8. ABSENCE OF FEEDBACK:

• The purpose of feedback is to alter messages so the intention of the original communicator is understood by the second communicator

• A feedback is the response to the message. It is desirable because it helps the sender find out if the receiver has correctly interpreted the message.

• Nodding your head or squeezing their hand to show agreement, dipping your eyebrows shows you don't quite understand the meaning of their last phrase, or sucking air in deeply and blowing it hard shows that you are also exasperated with the situation.

• In the absence of feedback, it becomes one-way communication creating an autocratic environment, which is neither desirable nor feasible in these days.

9. STATUS BARRIER:

• Consciousness of one’s status affects the 2-way flow of communication.

• Status creates personal barriers between superior-subordinate relationship.

• Though 2-way vertical channel exists in every organization few subordinates choose to communicate with their superiors and vice versa

• Though organizations are changing by adopting flat structures, psychological distance between superior – subordinate exists

HOW TO OVER COME BARRIERS?

Sender’s Responsibility :- Using appropriate language Encouraging feed back.Using face to face communication.Practicing empathic communication. Receivers Responsibility :-Effective listening.Avoid evaluative judgment.Provide responsive feedback.