COMMUNICATION Passing of message from one person to another Transmission of meaning.
-
Upload
alaina-richard -
Category
Documents
-
view
226 -
download
0
Transcript of COMMUNICATION Passing of message from one person to another Transmission of meaning.
COMMUNICATION
Passing of message from one person to another
Transmission of meaning
COMMUNICATION
Communication is a skill that you can learn.
It is like riding a bicycle or typing.
COMMUNICATION
Communication is the art of being understood.
Communication is the dissemination of information and understanding from one person to another.
sender Receiver
Feedback
COMMUNICATION PROCESS
Message
The sender.
The sender has an idea.
Encodes the idea into message.
Message travels through the channel.
Noise in the transmission process.
Receiver get the message.
Receiver decodes the message.
Action by the receiver.
Feed back.
OBJECTIVES OF COMMUNICATION
To be received.
To be understood.
To be accepted.
To get action.
WHOM
WHERE WHEN
WHAT
WHY
HOW
CLASSIFICATION
FORMAL INFORMAL
VERTICAL HORIZONTAL
DOWNWARD UPWARD
A
1
C
2
E
B
D
F
1 UPWARD
2 DOWNWARD
3 HORIZONTAL
3
TYPES OF COMMUNICATION
1. VERBAL
2. NON-VERBAL
VERBAL NON-VERBAL
WRITTEN ORALBODY
LANGUAGE
VERBAL
• WRITTEN
• ORAL`
WRITTEN Letters, circulars
ORAL Direct talks, telephones.
MEDIAS FOR COMMUNICATION
1. AUDIO – Radio
2. VISUAL – Cinema slides
3. AV – TV and cinema
4. ORAL – Letters, circulars
5. WRITTEN – Direct talk/ Telephones.
NON VERBAL
1. Gesture
2. Postures
3. Orientation
4. Eye contact
5. Body contact
6. Proximity
7. Head nodes
BARRIERS OF COMMUNICATION
•SEMENTIC•PSYCHOLOGICAL
•ORGANISATIONAL
• PERSONALITY
BARRIERS OF COMMUNICATION
•DIFFERENT IN PERCEPTION
•JUMPING TO CONCLUSION
•STEREW TYPING•EMOTION
BARRIERS OF COMMUNICATION
•LACK OF KNOWLEDGE
•LACK OF INTEREST•DIFFICULTIES IN SELF EXPRESSION
TEN COMMANDMENTS
OF LISTENING•Stop talking•Put the talker at ease•Show him that you want to listen
•Remove distraction•Empathize with him
TEN COMMANDMENTS
OF LISTENING•Be patient•Hold your temper
•Go easy on arguments and critcism
EFFECTIVE COMMUNICATION
C – CLEARO – OBJECTIVEM – MEANINGFULM – MESSAGEU – UNDERSTANDN – NEED BASED
I – INTERESTINGC – CORRECTA – AUTHENTICT – TIMELYE - EMPHATHETIC