Communication. chpt 17
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Transcript of Communication. chpt 17
SEWP ZC 241: SEWP ZC 241: PRINCIPLES OF PRINCIPLES OF MANAGEMENTMANAGEMENT
COMMUNICATIONCOMMUNICATION
After studying this chapter, After studying this chapter, you should understand:you should understand:
1.The purpose and the basic communication process.
2.The flow of communication in an organization.
3.The characteristics of written, oral, and nonverbal communication.
4.Barriers and breakdowns in communication and suggest approaches to improve it.
5.The role of the electronic media in communication.
What is Communication?What is Communication?
Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver
Communication Process Communication Process
The communication model provides an overview of the communication process, identifies the critical variables, and shows their relationships
Communication Cycle Communication Cycle
Noise Hindering Communication Noise Hindering Communication Noise is anything-whether in the sender, the transmission, or the receiver--that hinders communication
Noise in CommunicationNoise in Communication
Noise in CommunicationNoise in Communication
Noise Hindering Noise Hindering Communication Communication
• Encoding may be faulty because of the use of ambiguous symbols
• Transmission may be interrupted by static in the channel, such as may be experienced in a poor telephone connection
• Inaccurate reception may be caused by inattention
• A noise or a confined environment may hinder the development of a clear thought
Ambiguous symbolsAmbiguous symbols
InattentionInattention
InattentionInattention
The Communication Flow The Communication Flow in the Organization in the Organization • Downward communication
• Upward communication
• Horizontal communication, that is, between people on the same or similar organizational levels
• Diagonal communication involves persons from different levels who are not in direct reporting relationships with one another
Communication Communication FlowFlow
Communication Communication FlowFlow
What is the Function of an What is the Function of an Ombudsperson?Ombudsperson?• An ombudsperson
investigates employees' concerns and provides a valuable upward communication link to enhance effective upward communication
Communication in the Communication in the Organization Organization • Written Communication
• Oral Communication
Oral CommunicationOral Communication
Oral CommunicationOral Communication
Written Written CommunicationCommunication
Written Written CommunicationCommunication
Communication in the Communication in the Organization Organization • Written Communication
• Oral Communication
• Non Verbal Communication
Non Verbal Non Verbal CommunicationCommunication
Non Verbal Non Verbal CommunicationCommunication
Non Verbal Non Verbal CommunicationCommunication
Non Verbal Non Verbal CommunicationCommunication
Non Verbal Non Verbal CommunicationCommunication
Barriers and BreakdownsBarriers and Breakdowns in Communication in Communication • Loss by Transmission and Poor
Retention
• Poor Listening and Premature Evaluation
• Impersonal Communication
• Distrust, Threat, and Fear
• Insufficient Period for Adjustment to Change
• Information Overload
Barriers and BreakdownsBarriers and Breakdowns in Communication in Communication
• Lack of Planning
• Unclarified Assumptions
• Semantic Distortion
• Poorly Expressed Messages
• Communication Barriers in the International Environment
Unclarified Unclarified AssumptionsAssumptions
Poor ListeningPoor Listening
Impersonal Impersonal CommunicationsCommunications
Other Communication Other Communication BarriersBarriers• Selective perception -- people tend to
perceive what they expect to perceive • The influence of attitude -- which is the
predisposition to act or not to act in a certain way
• Differences in status and power between the sender and the receiver of information.
• Information passing through several levels in the organization hierarchy tends to be distorted.
Selective PerceptionSelective Perception
Influence of AttitudeInfluence of Attitude
Distortion:Distortion: Multi Multi level level flow flow
Difference in StatusDifference in Status
THANK YOUTHANK YOU
WISHING YOU WISHING YOU ALL THE BESTALL THE BEST