Communication Challenges for Leadership Cindy Coker, SC Bar.
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Communication Challenges for Leadership
Cindy Coker, SC Bar
1. Successful communication2. Close, but no cigar.3. It sounds sort of the same.4. Not even close5. Command not recognized6. Connection failed
1. Successful CommunicationIdeas are clearly communicatedThe speaker and the listener are on the same pageInstructions are understood and followedBoth parties leave the conversation with the same understandingMay include a conversation that involves correction of a behavior or attitude Successful doesnt always mean pleasant
2. Close, but no cigarThe other party heard what you said, but missed an important detailMisunderstood the intention, the instructions or the desired result3. It sounds sort of the same..Heard only part of what you saidMisunderstood the meaning or intent
Not even close!Your mouth was movingNo idea of what you were sayingLeaves the conversation confusedProblem when the other party isnt comfortable enough to ask for clarification or to repeat the statement/instructions
Command Not Recognized1 of 2 things has happenedComplete misunderstanding of your conversation ORComplete disregard of your conversationLack of respect for the person speakingRefusal to recognize the authority
Connection FailedCommunication attempted but no connection to the other partyNo recognition of the individual and their situation by speakerDictatorial behavior on the part of the speaker or just pure arroganceNo recognition of speaker by recipient
Tips for successful communicationActions speak louder than words7% - what we say38% - the way we say it55% - what others seeMore than 90% of the impression we convey has nothing to do with what we actually sayThe message isnt the only thing(John C. Maxwell: Everyone Communicates, Few Connect)
Work on non-verbal clues/cues Facial expressionsGeneral appearancePosture
People may hear your words, but they feel your attitude!
CommunicationLearn to handle verbal conflictRespond rather than reactHow would you feel in their placeEmpathizeWhy are they being difficultChoose to be compassionate
Examine yourself..Do I connect?How do I communicate?Am I leading?Am I leaving my mark?
Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader cant get a message across clearly and motivate others to act on it, the having a message doesnt even matter.Gilbert Amelio, President & CEO of National Semiconductor Corp.